We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.

Requirements

As part of the day-to-day operations, the associates will be expected to perform the following:

• Manage customer accounts for their end-to-end service activation.
• Informing customers about the process scheduling of appointments and service activation
• Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
• Engage customers by utilizing effective questioning techniques to identify issues
• Time management and the ability to prioritize workloads to meet targets
• Meet all productivity and quality performance measures related to the role

To be successful you will have:

• Proven experience working in a fast-paced call center or customer service environments
• Customer-centric and should be committed to improving customer experience.
• Possess effective problem-solving skills and have the ability to deliver timely resolution.
• Ability to work under pressure and handle difficult customers.
• Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.
• Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role
• Excellent listening skills, being able to listen effectively and understand customers’ issues.

Benefits

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at Careers@zoneitsolutions.com.

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

At Zone IT we are working with industry leaders to provide quality consulting and Resourcing services. We are always looking for Consultants who share the same passion and focus as we do. We know what it takes to stay on the top and ahead of the curve. That’s why out training and mentor programs are designed to bring the best from our teams.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Location: Remote - Europe time zones

Language: English (Intermediate+), Ukrainian or Russian (fluent)

Contract type: B2B

About the Client

Our client is a high-growth payment service provider (PSP) operating in high-risk verticals such as iGaming, Forex, and Crypto.
They process millions each month across cards, APMs, and crypto, building next-generation infrastructure with AI-based routing, advanced fraud prevention, and cascading systems across Europe, LATAM, and Africa.

The company is at the perfect stage- mature enough to have real traction, revenue, and merchants, yet still young enough for you to build and shape the product from scratch.

This is an opportunity to work directly with founders and a strong engineering team, owning the product end-to-end and driving measurable growth in conversion, speed, and user experience.

About the Role

The Product Owner / Product Manager will be responsible for building and scaling the company’s PSP platform, leading integrations across multiple regions and payment methods, and continuously improving conversion performance and merchant experience.

You’ll take full product ownership-from integrations, routing, and fraud rules to UX and analytics and help define how high-risk payments are done in 2025 and beyond.

Key Responsibilities

• Own the end-to-end product lifecycle: roadmap, execution, delivery.

• Drive payment integrations (cards, APMs, crypto) and ensure stability and scalability.

• Design and optimize routing, cascading, and anti-fraud logic for multiple regions (Europe, LATAM, Africa).

• Improve conversion rates, merchant onboarding time, and payment UX.

• Research competitors’ PSP products and identify best practices and trends.

• Collaborate closely with engineering, business development, and regional teams.

• Define, track, and act on key metrics (conversion rate, NPS, latency, onboarding time).

• Build and maintain a data-driven roadmap with clear priorities and measurable impact.

Success Metrics

After 6 months:

• 85%+ conversion rate in at least 2 regions

• 10+ live integrations

• Merchant onboarding under 4 hours

• Merchant NPS 40+

After 12 months:

• 85%+ conversion across all regions

• NPS 50+ and organic referrals

• Top-3 PSP product rating regionally

• Clear 18-month roadmap and growing team
  
  

Requirements

• 3+ years of experience as a Product Owner / Product Manager in PSP, fintech, or high-risk industries (iGaming, Forex, Crypto).

• Solid understanding of payment infrastructure-APIs, routing, cascading, retries, and webhooks.

• Proficiency with Amplitude, GA4, or BI tools for data-driven decisions.

• Technical fluency: ability to read and discuss API documentation with developers.

• Experience launching payment integrations across multiple regions.

• Strong analytical and problem-solving mindset.

• Fluent in Ukrainian or Russian; English-Intermediate+ for internal and external communication.
  
  

Nice to Have

• Experience with AI-driven routing or fraud detection systems.

• Knowledge of local APMs (PIX, SPEI, M-PESA, CVU, etc.) and crypto payment rails.

• Background in iGaming, Forex, or other high-risk merchant environments.
  
  

What’s Offered

• Full ownership of the PSP product with clear business impact.

• Opportunity to work directly with founders in a fast decision-making environment.

• Clear growth path toward Head of Product within 12-18 months.

• High-performance culture with world-class engineers and business professionals.

• Autonomy and trust- your decisions will directly shape the product.

Access to learning and development resources (courses, conferences, tools).

Role Description

Mercor is partnering with a leading AI research group to engage mathematics professionals in a high-impact project focused on training and refining cutting-edge AI systems. As an AI Tutor – Applied Math Specialist , you will play a key role in advancing the development of advanced AI models by providing high-quality inputs, labels, and annotations using specialized software.

• Collaborate with technical teams to train models on mathematical reasoning, problem-solving, and discussions.
• Refine annotation tools.
• Design challenging applied mathematics problems to enhance model performance.
• Contribute data in text, voice, and video formats, including annotations, audio recordings, or video sessions.

Key Responsibilities

• Use proprietary software to label, annotate, and evaluate AI-generated outputs related to applied mathematics.
• Support the delivery of high-quality curated data for model training.
• Collaborate with technical staff to train new AI tasks and contribute to the development of innovative tools and technologies.
• Assist in improving the design of efficient annotation and feedback systems.
• Select and solve complex problems from applied mathematics fields such as probability, statistics, numerical analysis, optimization, operations research, dynamical systems, and data modeling .
• Interpret, analyze, and complete assignments based on evolving task instructions with precision and critical thinking.

Qualifications

• Master’s degree or PhD in Mathematics with a specialization in applied mathematics (there is a separate position for pure mathematics).
• Alternatively, a medal in the International Mathematical Olympiad (IMO) or a similar international math competition.
• Strong proficiency in both informal and professional English communication.
• Excellent analytical, research, and problem-solving skills.
• Ability to work independently and apply sound judgment with limited guidance.
• Passion for technological innovation and the advancement of applied mathematics in AI development.

Preferred Qualifications

• PhD in Mathematics with a focus on applied mathematics.
• Peer-reviewed publications in recognized applied math journals.
• Prior experience teaching mathematics or tutoring in academic or AI training contexts.

Requirements

• Location: Palo Alto, CA (in-office, 5 days/week) or fully remote.
• Schedule: 9:00am–5:30pm PST for the first two weeks; then your local timezone thereafter.
• Requirements: Chromebook, Mac (macOS 11+), or Windows 10+ device; reliable smartphone access.
• U.S. applicants: Must reside outside of Wyoming and Illinois .
• Visa sponsorship: Not available.

Compensation & Contract Terms

• $45–100/hour for U.S.-based professionals, depending on experience and location.
• International pay rates available upon request.
• Full-time role.
• Payments issued regularly for services rendered.
• Hourly pay is part of a broader rewards package; benefits vary by country.

Application Process

• Submit your resume or CV to begin the process.
• Complete a brief screening interview .
• If selected, you may be asked to complete a technical task or annotation exercise relevant to applied mathematics.

Role Description

Mercor is partnering with a leading AI research group to engage audio professionals in a high-impact project focused on advancing AI systems with sophisticated auditory and voice interaction capabilities. As an AI Tutor – Audio Specialist , you will play a key role in refining large-scale AI models by training them to understand, interpret, and produce high-quality sound and voice outputs.

This role requires exceptional vocal quality, an acute ear for detail, and hands-on experience in audio production, editing, or sound design. You’ll collaborate with technical teams to develop, evaluate, and annotate audio datasets that enhance the model’s performance in voice modulation, sound processing, and auditory reasoning.

This is a full-time role ideal for individuals passionate about merging creativity, technology, and sound engineering to shape the next generation of AI-powered auditory systems.

Key Responsibilities

• Use proprietary software to label, annotate, and evaluate audio clips, voice recordings, and other sound-based data.
• Deliver curated, high-quality datasets that ensure clarity, professionalism, and accurate sonic representation.
• Collaborate with AI researchers and engineers to train models on advanced voice and sound processing capabilities.
• Develop tasks and test sets that improve AI performance in voice modulation, noise reduction, and immersive sound design.
• Support the enhancement of annotation tools and workflows to improve project efficiency and consistency.

Qualifications

• Demonstrated expertise in Audio Engineering, Music Production, Communications, or a related field.
• Strong, professional vocal presence suitable for voice recordings and demonstrations.
• Proven experience in audio post-production, sound design, podcasting, or music arrangement, with a deep understanding of acoustics, mixing, and signal processing.
• Proficiency with audio enhancement tools, including waveform analysis, equalization, and format optimization.
• Strong understanding of industry standards, best practices, and equipment used in professional sound editing.
• Excellent communication, technical, and detail-oriented skills.
• Commitment to supporting the development of AI with sophisticated, human-level audio capabilities.

Preferred Qualifications

• Portfolio of professional audio work — such as edited tracks, hosted podcasts, or produced compositions — available online or on professional platforms.
• Experience in broadcasting, studio recording, sound design, or roles involving audio critique and optimization.

More About the Opportunity

• Location: Palo Alto, CA (in-office, 5 days/week) or fully remote.
• Schedule: 9:00am–5:30pm PST for the first two weeks; then 9:00am–5:30pm in your local timezone.
• Requirements: Chromebook, Mac (macOS 11+), or Windows 10+ device; reliable smartphone access required.
• U.S. applicants: Must reside outside Wyoming and Illinois.
• Visa sponsorship: Not available.

Compensation & Contract Terms

• $45–100/hour , depending on experience, expertise, and location.
• International pay rates available upon request.
• Payments issued regularly for services rendered.
• Hourly pay is part of a broader rewards structure; benefits vary by country.

Application Process

• Submit your resume or portfolio to get started.
• Complete a 15-minute screening interview .
• If selected, proceed to:
  • A technical deep-dive discussing your audio experience and annotation work.
  • A take-home audio challenge focused on sound quality or editing precision.
  • A team meet-and-greet with project collaborators.
• The interview process is designed to be completed within one week .

Role Description

Mercor is partnering with a leading AI research group to engage experienced software engineers in a high-impact project focused on training and refining large language models (LLMs). As a Software Engineering Specialist (Human Data Team) , you’ll help shape the next generation of AI systems by curating advanced coding datasets, benchmarking model outputs, and enhancing model reasoning about programming practices.

This role involves:

• Collaborating with technical teams to teach AI models how humans write, debug, and optimize code across multiple programming languages.
• Annotating and evaluating AI-generated code for efficiency, scalability, and reliability, ensuring it meets enterprise-level software development standards.
• Contributing data in text, voice, or video formats to help models learn from human expertise.

This is a full-time role for experienced engineers passionate about applying their coding and problem-solving skills to advance frontier AI systems.

Key Responsibilities

• Curate code examples, provide detailed solutions, and make precise corrections across programming languages such as Python, JavaScript (including ReactJS), C/C++, Java, Rust, and Go .
• Evaluate and refine AI-generated code, ensuring adherence to industry standards for efficiency, scalability, and reliability.
• Collaborate with cross-functional teams to enhance AI-driven coding solutions and benchmark LLM performance.
• Support training initiatives by improving annotation tools, workflows, and data quality.
• Contribute to developing coding tasks and datasets that challenge model reasoning and technical understanding.

Qualifications

• 5+ years of professional back-end development experience.
• Proficiency in multiple server-side languages such as Python and Node.js.
• Strong experience designing and implementing RESTful APIs and GraphQL endpoints.
• Hands-on experience with both relational databases (PostgreSQL, MySQL) and non-relational databases (MongoDB, Redis).
• Deep understanding of database optimization, indexing, and query performance.
• Strong grasp of web security principles, including authentication, authorization, and data protection.
• Experience with asynchronous processing and background job systems.
• Proficiency with testing frameworks for unit, integration, and end-to-end testing.

Preferred Qualifications

• Adaptable and detail-oriented professional with strong logical reasoning and problem-solving skills .
• Experience with containerization technologies (Docker) .
• Familiarity with front-end technologies such as TypeScript or React to facilitate effective cross-functional collaboration.

More About the Opportunity

• Location: Remote or in-person (Palo Alto, CA); in-office requires 5 days/week.
• Schedule: 9:00am–5:30pm PST for the first two weeks; then aligned with your local timezone.
• Technical requirements: Reliable high-speed internet connection, camera, and microphone for virtual collaboration.
• U.S. applicants: Must reside outside of Wyoming and Illinois.
• Visa sponsorship: Not available.

Compensation & Contract Terms

• $45–100/hour for U.S.-based professionals, depending on experience and location.
• International pay rates available upon request.
• Classified as an independent contractor position.
• Payments issued regularly for services rendered.
• Hourly pay is part of a broader rewards structure; benefits vary by country.

Application Process

• Submit your resume and statement of exceptional work .
• Complete a 15-minute screening interview .
• If selected, proceed to:
  • A technical deep-dive discussing your software engineering and annotation experience.
  • A take-home coding or annotation challenge .
  • A team meet-and-greet with project collaborators.
• The interview process is designed to be completed within one week .

We are looking for a Senior DevOps Engineer specialising in AWS for one of our clients. You are a perfect candidate if you are growth-oriented, you love what you do, and you enjoy working on new ideas to develop exciting products.

• Minimum of 5 years of experience in a DevOps role, with substantial expertise in AWS cloud environments.

• Proficiency in scripting languages such as Python, Bash, or PowerShell.

• Experience with infrastructure as code (IaC) tools like Terraform, Ansible, or AWS CloudFormation.

• Strong knowledge of containerization and orchestration tools, particularly Docker and Kubernetes.

• Solid understanding of network architecture, security, and application development methodologies.

• Proven ability to design and support robust build, deployment, and configuration management systems for multi-tier applications.

• Excellent problem-solving skills, with the ability to diagnose and resolve complex infrastructure issues.

• Effective communication skills, capable of handling multiple projects and priorities in a dynamic environment.

• Familiarity with monitoring and logging tools such as CloudWatch, ELK Stack, and Prometheus.

• Time zone: CET (+/- 3 hours). We are unable to consider applications from candidates in other time zones.

• Design, implement, and manage AWS-based cloud infrastructure to ensure optimal performance, reliability, and scalability.

• Develop and maintain CI/CD pipelines for seamless deployment of applications and services.

• Automate infrastructure provisioning and management using tools such as Terraform, Ansible, or AWS CloudFormation.

• Monitor and optimise cloud resources and applications to ensure high availability and performance.

• Collaborate with software development teams to integrate DevOps practices into the development lifecycle.

• Implement and manage security best practices for cloud environments.

• Manage backup, disaster recovery, and business continuity planning.

What we offer: 

• Get paid, not played

• No more unreliable clients. Enjoy on-time monthly payments with flexible withdrawal options.

• Predictable project hours
• Enjoy a harmonious work-life balance with consistent 8-hour working days with clients.
• Flex days, so you can recharge
• Enjoy up to 24 flex days off per year without losing pay, for full-time positions found through Proxify.
• Career-accelerating positions at cutting-edge companies
• Discover exclusive long-term remote positions at the world's most exciting companies.
• Hand-picked opportunities just for you
• Skip the typical recruitment roadblocks and biases with personally matched positions.
• One seamless process, multiple opportunities
• A one-time contracting process for endless opportunities, with no extra assessments.

• Compensation
• Enjoy the same pay, every month with positions landed through Proxify.

Job role:

We're looking for a skilled content writer to work with teams across the company and craft valuable content that will educate our customers and wow our prospects. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, birthday cards and so on. Your projects will be your own to run, with complete creative freedom, but your content will need to align with brand guidelines.

Responsibilities:

• Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs
• Build and run an editorial calendar; coordinate with other content crafters to ensure standards
• Optimize all content for SEO to better reach
• Measure impact and perform analysis to improve critical metrics.
• Help with localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellence

Requirements:

• 2 years of working as a content marketer or in a similar position
• Seeking a Bachelor's degree in English, communications, linguistics, or related field 
• Tech-savvy with the ability to explain complex technical matters in a simple manner without using jargon
• Excellent attention to detail and ability to multi-task projects and deliverables
• Confirmed experience working with deadlines to deliver high-quality output in a short span of time

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description

Mercor is seeking software engineers to support one of the world’s leading AI labs in building robust, high-performance systems that serve the needs of next-generation machine learning applications.

This role involves using coding agents to perform a variety of realistic coding tasks on real world codebases.

Qualifications

• Have extensive experience using coding agents as part of your software engineering workflow (codex, claude code, etc.)
• Fluent in one of the following languages: Rust, JavaScript/TypeScript, Python
• Contributions to open source projects
• Extensive work on robust personal projects that are shared publicly on GitHub
• Hold a Computer Science degree from a prestigious university in the U.S., Canada, U.K., Australia or New Zealand
• Currently located in the U.S., Canada, U.K., Australia or New Zealand
• Demonstrate exceptional attention to detail and rigorous problem-solving skills
• Excel in both written and verbal communication

Requirements

• Flexible workload: 10–20 hours per week, with potential to increase to 40 hours
• Fully remote and asynchronous—work on your own schedule
• Minimum duration: 2 weeks, with potential for extension

Role Start Date

• This role will begin early October with applications reviewed on a rolling basis

Compensation and Legal Details

• You will be legally classified as an hourly contractor for Mercor
• We will pay you out at the end of each week via Stripe Connect

Company Description

Mercor connects elite creative and technical talent with leading AI research labs, headquartered in San Francisco, CA. Our distinguished investors include Benchmark, General Catalyst, Peter Thiel, Adam D’Angelo, Larry Summers, and Jack Dorsey.

Apply today and redefine digital creativity alongside groundbreaking AI technologies!