We’re looking for a proactive, customer-obsessed Enterprise Customer Success Manager to support and grow relationships with our Enterprise customers. In this role, you’ll work closely with product-minded leaders at top tech companies like Netflix, Coinbase, and Chime—helping them succeed with our product while surfacing valuable insights to improve our offerings. You’ll be a trusted partner to our customers, focused on delivering value, driving adoption, and ensuring satisfaction throughout their journey.

This is a unique opportunity to join a high-growth company during a pivotal moment and grow your career as we scale new capabilities and deepen customer impact. You’ll report to the founding Enterprise Account Executive and collaborate closely with Sales, Product, and Marketing to create a seamless customer experience.

• Customer Impact – You’ll help our customers get real value from our product, strengthening relationships and improving retention.
• Growth Opportunity – As we scale, you’ll play a key role in shaping how we deliver success and build best-in-class customer experiences.
• Learning Environment – Work closely with senior leaders, both internally and at our customer organizations, and grow your expertise in customer success, product thinking, and business strategy.
• Pivotal Timing – Join at a high-growth stage as we launch new AI tools and expand into new markets.

• Own enterprise relationships - Lead high-touch engagement with key accounts, serving as a trusted advisor to senior leaders.
• Develop and implement engagement strategies: You’ll create and execute proactive communication plans, host onboarding and activation, and develop resources to drive product adoption and demonstrate value.
• Monitor customer health: You’ll track key metrics (like product usage, satisfaction, and overall sentiment) to identify risks and opportunities, taking proactive steps to ensure customer retention.
• Become a product expert: You'll develop a deep understanding of our product and its capabilities to guide customers toward their desired outcomes.
• Be the voice of the customer: You will act as a critical feedback loop between our customers and our product, engineering, and marketing teams, directly influencing our product roadmap.
• Build scalable processes using automation and AI: You will have the unique opportunity to build the systems, playbooks, and best practices that will serve as the foundation for the team.
• Identify expansion and cross-sell opportunities: Help us identify where to sell more of existing and new new product offerings.

• 5+ years in a customer-facing role, ideally in a fast-paced startup environment
• Experience managing Enterprise accounts in a CSM or consultative role
• Proven ability to build trust with senior leaders and understand their goals and challenges
• Strong prioritization and organizational skills - you know how to manage time across many accounts
• An excellent communicator: You can articulate complex ideas clearly and concisely, both verbally and in writing.
• Data-driven approach; familiarity with CRM tools is a strong plus
• A self-starter who thrives on autonomy and takes initiative
• Comfortable collaborating cross-functionally and influencing without authority
• Motivated by growth - yours, your team’s, and your customers’
• Track record of driving KPIs like gross/net dollar retention and customer expansion

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

• Remote-first & Flexible - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We also ask that every employee block off 2-3 hours of daily “deep work,” ensuring that you always have uninterrupted time and can keep a schedule that enables you to do your best work.
• Top-tier Healthcare -
• • Medical - Choice of PPO 500, PPO 250, or HDHP 3300 with a max coverage of 100% of premiums for employees and 70% for dependents.
  • Dental & Vision - 99% of premiums for employees, and up to 70% for dependents.
  • Health Savings Account - For those that choose to enroll in the HDHP, includes semi-monthly company paid contributions.
• Competitive Compensation - Salary + equity package aligned with top-tier tech companies.
• 401(k) - We offer the opportunity for you to contribute to a 401k directly from your paycheck.
• Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more.

…and much more

We have built a data-driven compensation philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target.

The target salary for this role is $95,000, with $40,000 in variable compensation for a total OTE of $135,000. Equity is also included and will be discussed during the interview process.

We do not negotiate offers because our compensation philosophy is based on equitability and intentional placement within the market.

At Reforge, we believe that diverse teams build better products - and a better future. We believe amazing talent comes from all kinds of life journeys and experiences. If you’re excited about this role but don’t meet every single qualification listed, we still encourage you to apply.

Company Profile

Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfilment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients.
This role is an exciting opportunity to shape and implement marketing strategies from the ground up.

Branding Solutions: Our client offers customization of existing products to align with clients' brand colors and logos, ensuring that businesses find precisely what they need in the required quantities.

Uniforms and Costumes: Leveraging decades of experience in the apparel industry, our client guides clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.

Custom Manufacturing: From design concept to delivery, our client manages every aspect of custom manufacturing. They specialize in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.

Fulfillment & 3PL Services: Our client provides warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally. Clients have access to a real-time inventory system to monitor stock levels and ordering trends.

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.

Job Overview

The Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.

Duties and Responsibilities

1.      Issue Resolution & Communication

• Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
• Ensure all communication related to issues is completed within 24 hours.

2.      Order Review & Accuracy

• Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.
• Assess delivery timelines and ensure orders align with company standards.

3.      Follow-Up & Escalation

• Schedule follow-up dates for special-action orders to guarantee on-time shipment.
• Expedite or escalate orders as necessary, ensuring proactive communication before potential problems arise.

4.      Workflow Monitoring

• Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.
• Follow up on tasks daily to ensure timely completion, aiming to clear the dashboard to zero each day.

5.      Collaboration & Team Participation

• Actively participate in weekly and monthly sales team meetings to share updates and insights.
• Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.
• Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

• 2 or more years in customer service. Branding, promotional products, or logistics industries could be advantageous. Candidates from other industries are welcome to apply.

• Experience with order management and client issue resolution.

• Familiarity with CRM systems and workflow management tools.

• Proficiency in Microsoft Office and related Customer related tools

• Strong verbal and written English communication skills.

Job Type: Direct Employment

Employment Type: Full-time

Location: Remote

Work Schedule: Monday to Friday | 10:00 pm to 7:00 am Philippine Time

Industry: Enterprises/Manufacturing Services

Who you are

You are a self-motivated, resourceful team player. You are highly empathetic and love resolving issues quickly, politely, and professionally. You are outgoing and get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross functionally to handle whatever obstacle comes your way.

What the role is

The Operations team is growing and looking for candidates who can excel in a cross functional full-time salaried position. In this role, you will be working as a Launch Representative at least  3 weekends per month and spending the remaining time working as a part of the Operations team to assist our customers and venues. You will be supporting various initiatives across Operations research, data entry and analysis, venue success, bar crawls, and ticketing support as business needs arise. This is a position with a mixture of responsibilities and a lot of opportunity for growth with the right person!

In this role you will...

• Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly and professionally
• Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
• Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
• Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap 
• Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
• Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

The Other Requirements

• This is a remote-first position with an atypical schedule, weekend work is required
• Schedule will involve evening hours
• Travel will be required up to 75% of the time

In addition to submitting this application, please let us know why this role interests you.

Compensation & Benefits

• Base salary of $50,000 - $60,000 per year, depending on experience and location
• Competitive stock option package, depending on experience
• 401(k) plan
• Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance
• Unlimited PTO
• Remote work environment
• • Role is remote, but must be located in or near a major city including: Pittsburgh, Washington, D.C., Detroit, Denver, Phoenix, Reno, Seattle.
• • For reference, we are based in New York City, our Operations team is fully remote

You Do You

• LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 20 hours a week | Monday – Friday, 10:00 AM – 2:00 PM EST

• Manage email communications, handling 50-100 emails daily with timely responses
  
• Perform data input tasks, transferring information from website forms into spreadsheets and updating the company website
  
• Conduct research on different cities, sports organizations, and clubs, summarizing findings in spreadsheet format
  
• Handle phone call responses using a local phone number for customer inquiries
  
• Process and distribute standard contracts to new hires, including updating contact information and coordinating email distribution
  
• Manage workflow communications through website-based email systems
  
• Participate in daily team meetings via Zoom
  
• Communicate effectively through Discord, the company’s internal communication platform
  
• Support the customer support and administrative teams with various operational tasks

Scope

• Potential for full-time advancement based on performance and business growth
  
• Direct reporting to company leadership with integration into existing team structure
  
• Future expansion opportunities into HR and accounting functions
  
• Support role for both administrative operations and customer service functions
  
• Work primarily involves backend website operations, Discord communication, and Google Sheets management
  

• Exceptional written and verbal communication skills - Ability to handle phone calls professionally with customers
  
• Strong Customer service and Administrative experience required
  
• Advanced proficiency with Google Sheets, including experience with filters, sorts, counts, and other functions
  
• Experience with Discord for team communication
  
• Familiarity with Zoom for video conferencing
  
• Strong email management and customer service skills
  
• Data entry accuracy and attention to detail
  
• Research and summarization capabilities
  
• Experience with workflow management systems
  
• Ability to work independently while maintaining regular communication with the team
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job

We are looking for an accomplished Data Engineer to join our quickly growing Analytics team. This role will be responsible for expanding and improving our data and data pipeline architecture, as well as optimizing data flow and MDM for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building them from the ground up. 

The Data Engineer will support database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company’s data pipelines to support our next generation of products and data initiatives.

RESPONSIBILITIES

•Design, develop, and operate large scale data pipelines to support internal and external consumers

•Improve and automate internal processes

•Integrate data sources to meet business requirements

•Write robust, maintainable, well documented code

QUALIFICATIONS

• 2-4 years professional Data Engineering and Data warehousing experience

• Extremely strong implementation experience in Python, Parquet, Spark, Azure Databricks, Delta Lake, Databricks Data Warehouse. Databricks workflows, Delta Sharing and Unity Catalog.

• SQL development knowledge – Stored procedures, triggers, jobs, indexes, partitioning, pruning etc.

• Be able to write/debug complex SQL queries

• ETL/ELT and Data-warehousing techniques and best practices

• Experience building, maintaining, and scaling ETL/ELT processes and infrastructure

• Implementation experience with various data modelling techniques 

• Implementation experience working with a BI visualization tool (Sisense is a plus)

• Experience with CI/CD tools (Preferred Gitlab, Jenkins)

• Experience with cloud infrastructure (Azure strongly preferred)

• Experience working in a fast-paced product environment, with an attitude of getting the job done with the least amount of tech debt

• Pluses for experience with UI development frameworks such as java script, Django, REACT etc.

• Knowledge of being able to work with a variety of Ingestion patterns such as API/SQL servers etc.

• Knowledge of Master Data Management

• Prior Financial industry experience a plus.

• Be able to navigate ambiguity and pivot based on business priorities with ease.

• Strong communication, negotiating and estimating skills.

• Be a team player and should be able to collaborate well.

Siege Media is a growing and remote-first organic growth agency! We are nationally recognized on Inc.’s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies. Interested in working with the Siege team? We currently have a spot open for a talented Freelance Legal Content Writer to help us continue to deliver great content for our world-class clients.

Learn more about working at Siege by experiencing our culture on Instagram and checking out our work on Dribbble!

Siege Media values diversity. We encourage people of color, LGBTQIA+ folks, veterans, parents and those with disabilities to apply. We are committed to helping all people succeed at Siege. If you require reasonable accommodation to complete our application or interview process, please let us know.

Responsibilities

• Conduct keyword research to identify content opportunities for clients
• Write comprehensive articles on a variety of legal topics including personal injury, estate planning, real estate, business, marriage/divorce, contracts, and more
• Demonstrate the ability to adapt tone and complexity of a piece to speak to the correct audience, as well as align with relevant style guides
• Hit client SEO traffic goals month over month by creating content that ranks and/or generates organic links
• Periodically perform outreach to journalists/bloggers
• Have a firm grasp on writing effective titles for improved CTR and the press
• Nurture and develop relationships with writers, reporters, and web editors
• Demonstrate the ability to implement feedback from editors, clients, and teammates
• Deliver a reliable, solutions-oriented approach to growing the online presence of our clients

• 2-3 years of experience as a content writer, writing about legal topics (ideally published on reputable news sites or industry blogs)
• Extensive knowledge of niche topics including contracts, real estate, consumer legal protections, employee rights, and family law
• Experience writing for the web, with a focus on digital content including long-form guides, how-tos, comparison posts, trend reports, and other thought leadership content
• Strong interpersonal skills, with ability to form productive working relationships in a remote environment
• Strong project management skills, with ability to handle multiple projects while still working effectively
• Ability to set priorities, meet deadlines, and work independently
• Close attention to detail and a heavy focus on creating quality content
• Proven ability to generate creative ideas that attract attention on the web

• 4-year university degree in finance, economics, or a related field, a JD is a huge plus
• Intermediary SEO knowledge with a working knowledge of SEO tools and how they can be used to improve client websites
• Experience collaborating with design teams and giving guidance on design and UX best practices

Please plan to upload the following information during the application process:

1. Your resume
2. A short introduction/cover letter
3. A link to your portfolio with at least 3 writing samples that show diversity in complexity within the legal vertical

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote (contiguous 48 only)/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.

Bestow participates in the E-Verify Program.

The Bestow Product organization is responsible for defining, designing, and delivering exceptional digital experiences that solve real problems. Our team collaborates across Engineering, Revenue and Ops teams to transform ideas into intuitive, valuable solutions that delight our users. We believe in evidence-based decision making and maintaining a relentless focus on customer outcomes to drive product excellence.

The role is remote or can be a hybrid role from our Dallas headquarters. #LI-Remote

Bestow is seeking an exceptional Director of Product Management to lead a critical functional area that directly impacts millions of people's financial security. This is your opportunity to own the strategy, roadmap, and execution for a transformative business area—like policy administration, underwriting, or claims—while building and leading a team of talented product managers.

In this role, you'll have the autonomy to shape the future of insurance technology. You'll drive market research, strategic planning, and roadmap development for your domain, turning complex challenges into elegant solutions that serve our insurance carriers and their customers. Beyond execution, you'll have a seat at the table for company-level strategy, working alongside senior leadership to define where we're going and how we'll get there. This is product leadership at its best: strategic influence meets hands-on impact, with a team you'll develop and a mission that matters.

As a Director of Product Management, you will:

• Lead a high-performing team of product managers, setting clear priorities and empowering them to deliver exceptional results

• Own product strategy and vision for your functional area, aligning business objectives with market opportunities and customer needs

• Lead market research, competitive analysis, and user discovery to identify high-impact opportunities and inform strategic decisions

• Develop and communicate compelling product roadmaps that balance immediate wins with transformative long-term bets

• Define success metrics and establish data-driven feedback loops to measure impact and guide continuous improvement

• Build persuasive business cases and influence executive stakeholders through clear articulation of vision, strategy, and outcomes

• Make critical decisions on product direction, resource allocation, and trade-offs to drive effective execution

• Partner seamlessly with Engineering, Design, Marketing, and Operations to ship products customers love

• Help recruit world-class product talent that raises the bar and brings diverse perspectives to the team

• 10+ years of product management experience in B2B SaaS, insurance technology, or similarly complex domains

• 5+ years leading and developing product managers, with a track record of building high-performing teams

• Proven success owning and scaling a significant functional area or business domain from strategy through execution

• Deep expertise in product discovery, market research, and translating customer insights into winning strategies

• Strong analytical mindset with experience defining metrics that matter and using data to drive decisions

• Demonstrated ability to influence and align senior stakeholders—from enterprise customers to C-suite executives to cross-functional partners

• Experience establishing product methodologies, frameworks, and best practices that elevate team performance

• Track record of strategic planning that balances ambitious vision with pragmatic execution

• Experience in insurance, financial services, or highly regulated industries is a strong plus

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs 

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

We're proud to be recognized as a top employer, consistently earning accolades for our exceptional workplace culture and commitment to our employees.

• We've been recognized year after year by Great Place to Work, Built In Best Places to Work, and Fortune's Best Workplaces in Texas (2022-2025).

• We've been named one of Fortune’s Best Workplaces in Financial Services and Insurance (2022-2024), a CNBC and Statista World's Top Insurtech Company (2024), and one of The Financial Technology Report's Top Insurtech Companies (2024-2025).

• We're honored to be recognized as a Best Place for Working Parents for three consecutive years (2023-2025).

We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member. 

Thanks for considering a career at Bestow!

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $8B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 100+, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.

We are looking for a Product Engineer to join our engineering team and help design, build, ship and support end to end features and products that will help developers grow their business. We want to bring somebody with a product mindset, passionate about shipping products and with an eye for reliability, scalability and performance.

• You have 5+ years of experience working as a software engineer designing and maintaining complex/large/growing systems.

• You are comfortable writing and debugging SQL.

• You love debugging and finding the root cause of production issues.

• You love shipping good products.

• You have excellent command of at least one of the mainstream programming languages.

• You know how to ship high quality code using good testing practices in iterative cycles.

• You collaborate well with others and can communicate effectively in a fully-remote culture.

• You are proactive. When you see something broken, you jump on it to fix it or suggest improvements.

• You are versatile and a fast learner.

• You have experience in Python.

• You have experience in PostgreSQL.

• You have experience with the Stripe SDK or other payment providers.

• You've have some experience with React and SPA applications.

• Meet frequently with your team and mentor to get up to speed.

• Setup and familiarize yourself with repositories, task management, the dev environment.

• Implement and ship your first project.

• Familiarize yourself with the RevenueCat dashboards, logging, debugging tools, cloud providers, infrastructure management and general architecture.

• Familiarize yourself with workflows and subscription business concepts.

• Be able to scope and work on projects self-sufficiently.

• Learn the basics of incident response, and be part of the on-call rotation.

• Participate in code reviews, and contribute in other ways (testing, visibility, etc.) to improve reliability and quality of the codebase.

• Understand every product owned by your team.

• Understand and improve many of the codebases that the team works with.

• Review code, create proposals, and contribute to architectural discussions.

• Contribute to the team roadmap and technical direction.

• Be an expert on a couple of your team’s focus areas.

• Have shipped a major product or feature.

• Know all the major components of our system and be able to debug complex issues.

• Have your own initiatives for improving our products, understanding the current issues and priorities.

• Be able to spec and architect medium-large projects, gather feedback and design validation and rollout plans.

• Mentor other engineers joining the team.

• Influence the org to improve general reliability, scalability and performance.

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.