Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with well-established enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and customer satisfaction. If you’re an experienced professional in customer success, consulting or account management for a SaaS company, and would like to discuss next steps, Optimize Partners would like to hear from you!

Responsibilities:

• Work directly with a portfolio of strategic enterprise customers to define success and help them drive significant value out of using our client’s product(s) achieving measurable results
• Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that our client’s platform is properly leveraged to achieve them 
• Develop strategic roadmapping and change management plans to assist customers in driving user adoption and change management and/or business process improvement within their organization
• Build and maintain strong relationships with all key customer stakeholders, including C-level executives 
• Serve as a point of escalation for key customer issues, and ensure quick, accurate, resolutions 
• Ensure high customer satisfaction and retention 
• Be a brand/product ambassador!! Evangelize the capabilities of our client’s platform, identifying new opportunities for further growth within customers while working collaboratively with the account team to position upsells 
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators  
• Work with the services teams to facilitate the onboarding of new customers 
• Help mentor and train new Customer Success Managers

Qualifications:

• Must have 5+ years of experience in Customer Success, consulting or account management for a SaaS organization 
• Significant experience driving enterprise level customer engagements, achieving high adoption, retention, and expansion rates 
• BS / BA degree in business administration, engineering, computer science or a comparable education, Master’s degree is a plus (but not required). 
• Skillful at building long term relationships with internal and external key senior stakeholders 
• Great attitude, self-motivated, and passionate about making customers/clients successful!  
• Experience in business transformation/ business process improvement initiatives is a strong plus, but not required. 
• Proficiency in leading and facilitating executive meetings and workshops 

What to Expect, If Hired

• Health, Vision and Dental Insurance
• 401(k) retirement savings plan, with Employer match
• Paid Time Off

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth. 

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

We are seeking a high-performing, results-oriented Sales Manager with deep expertise in the tolling industry to lead and grow our tolling sales vertical. This player-coach role will manage a team of account executives while also maintaining individual sales responsibilities and meeting quota. The ideal candidate is a tolling subject matter expert with experience in managing teams, selling enterprise software or SaaS solutions into tolling agencies or related government authorities.

This role is best suited for a self-starter who understands the unique dynamics of the tolling ecosystem, can lead with credibility, and deliver results while mentoring and building a high-performing team.

Responsibilities:

Drive Tolling-Specific Revenue Growth

• Lead sales within the tolling space; build strategic relationships with public sector clients, tolling authorities, concessionaires, back office providers, and associated organizations.
• Consistently meet or exceed revenue goals; this is a quota-carrying role.

Team Management and Leadership

• Manage, coach, and develop a team of account executives; establish clear performance metrics and provide ongoing feedback.
• Set team strategy and ensure execution through pipeline management, deal strategy sessions, and cross-functional collaboration.

Sales Execution

• Own the entire sales cycle from prospecting to close for major tolling accounts.
• Leverage industry relationships, RFP/RFI processes, and public procurement channels to drive business.

Strategic Market Development

• Identify and develop new tolling market opportunities through research, networking, and outbound engagement.
• Collaborate with product, marketing, and customer success to align messaging and influence product direction based on tolling-specific needs.

Cross-functional Leadership

• Be the tolling SME within the broader sales organization; help guide the team’s understanding of client pain points and requirements.
• Coordinate closely with sales operations, solution engineering, and executive leadership

• Recent experience in the tolling industry, with strong familiarity with tolling agencies, concessionaires, or related public sector stakeholders.
• 5+ years of enterprise SaaS or technology sales experience, ideally selling complex or mission-critical solutions.
• Proven track record as a quota-carrying sales professional, consistently meeting or exceeding revenue goals.
• Experience managing or mentoring sales teams is preferred, though not required to have held a formal sales management title.
• Demonstrated success working with government entities, tolling authorities, or similar stakeholders.
• Familiarity with the procurement lifecycle in public sector sales (e.g., RFPs, RFIs, state purchasing processes).
• Experience selling payment solutions into tolling environments is a plus.
• Excellent verbal and written communication skills.
• Comfortable in a fast-moving, remote-first environment.

Location: Flexible/Remote (within the US)

Salary Range: $150,000 - 160,000 (base salary)
Variable: $100,000

Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

—

Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.

Role Description

Mercor is partnering with a leading AI research organization to engage professionals with advanced expertise in finance. This full-time opportunity focuses on training and refining cutting-edge AI systems through expert financial analysis, annotation, and evaluation.

As an AI Tutor – Finance Specialist, you will leverage your deep financial knowledge to improve model understanding in domains such as investment analysis, equities, commodities, derivatives, fixed income, forex, real estate, and accounting. Your expertise will help ensure models reason accurately and coherently about financial data, market behavior, and economic principles.

Key Responsibilities

• Use proprietary tools to annotate, evaluate, and refine AI-generated outputs across complex financial topics
• Apply financial reasoning to critique and improve model performance in areas such as valuation, portfolio construction, taxation, and accounting
• Collaborate with technical teams to optimize annotation workflows and data evaluation methods
• Engage in structured data collection through text, audio, or video tasks as part of model training
• Interpret and execute evolving task instructions with precision and independent judgment
• Maintain consistently high-quality analytical and written outputs across all assignments

Qualifications

• Master’s degree, PhD, or equivalent professional experience in Finance, Economics, Accounting, or a related discipline
• Professional background as an investment analyst, portfolio or wealth manager, or financial consultant
• Strong familiarity with major financial databases such as Bloomberg, Reuters, and SEC filings
• Excellent written and verbal communication skills in English
• Proven ability to analyze, interpret, and explain complex financial data clearly
• Demonstrated interest in AI technology and innovation within finance

Preferred Backgrounds

• CFA Charterholder or CPA certification
• Academic or publication record in finance or economics
• Teaching, tutoring, or academic experience in finance-related subjects
• Corporate accounting or risk management experience

More About the Opportunity

• Remote or in-person (Palo Alto, CA); in-office requires 5 days per week. Remote positions require strong self-motivation
• Initial training: 9:00am–5:30pm PST for two weeks, then local timezone
• Personal computer must be a Chromebook, Mac (macOS 11+), or Windows 10+ device
• Reliable smartphone access required
• U.S.-based applicants must reside outside of Wyoming and Illinois

Compensation & Benefits

• $45–100 per hour, depending on experience, education, and location
• International pay rates available upon request
• Full-time position with location-based benefits

Role Description

Mercor is partnering with a leading AI research organization to engage professionals with advanced expertise in financial analysis. This full-time opportunity focuses on training and refining advanced AI systems through expert financial annotation, reasoning, and data evaluation.

As an AI Financial Analysis Data Specialist, you will leverage your expertise in equity valuation, fixed income, derivatives pricing, macroeconomic trends, forex trading, cryptocurrency markets, and options strategies to strengthen model understanding and reasoning. You will collaborate with technical teams to curate impactful data, refine annotation tools, and ensure AI systems capture the real-world dynamics of financial analysis with precision and depth.

Key Responsibilities

• Use proprietary software to label, annotate, and evaluate AI-generated outputs across financial analysis topics
• Deliver high-quality curated data for projects involving equity valuation, fixed income, derivatives, macroeconomics, forex, cryptocurrency, and options strategies
• Collaborate with technical teams to design, test, and refine annotation tools for improved workflow efficiency
• Support the development and training of new AI tasks by providing expert reasoning and analysis
• Select and address complex financial problems aligned with your expertise to improve AI model accuracy
• Interpret, analyze, and execute evolving instructions with consistency and adaptability

Qualifications

• Professional experience in financial analysis or related fields such as equity analysis, FICC, derivatives, macro strategy, forex, or crypto trading
• Strong proficiency in written and verbal English
• Excellent analytical, organizational, and communication skills
• Ability to exercise independent judgment when interpreting complex data
• Deep interest in technological innovation and the application of AI in finance

Preferred Backgrounds

• CFA, FRM, Series 7, or other relevant financial certifications
• Experience mentoring or training others in financial analysis or trading
• Familiarity with AI model training or data annotation processes
• Comfort participating in text, audio, or video-based data collection tasks

More About the Opportunity

• Remote or in-person (Palo Alto, CA); in-office requires 5 days per week. Remote positions require strong self-motivation
• Initial schedule: 9:00am–5:30pm PST for the first two weeks of training; then 9:00am–5:30pm in your local timezone
• Personal computer must be a Chromebook, Mac (macOS 11+) or Windows 10+ device
• Reliable smartphone access required
• U.S.-based applicants must reside outside of Wyoming and Illinois

Compensation & Benefits

• $45–100 per hour depending on experience, education, and location
• International pay rates available upon request
• Hourly pay is one component of a comprehensive rewards package; benefits vary by country, and depending on your location, you may be eligible for medical coverage

Application Process

• Submit your resume to get started
• Complete a short interview and evaluative exercise
• Successful candidates will advance to a final discussion with the project team

Why this role matters:

We seek a highly skilled Developer Advocate who is 100% focused on content creation to join our team at Vonage. In this role, you will create engaging, high-quality written content that educates, inspires, and empowers developers to leverage Vonage's Network APIs and other products. Your expertise will help drive developer adoption, foster a thriving community, and ensure Vonage continues delivering innovative products that provide an exceptional developer experience.

As a Developer Advocate, you will bridge developer communities and Vonage's API product teams. Your primary responsibility will be to develop and share compelling content showcasing Vonage's APIs' capabilities and applications, inspiring developers to innovate with these technologies. 

Your key responsibilities:

• Produce and publish weekly, high-quality articles for the Vonage Developer Blog.
• Craft tutorials, how-tos, and deep dives that demonstrate the capabilities and use cases of Vonage APIs.
• Collaborate with product and engineering teams to ensure content accuracy and relevance.
• Engage with the developer community through comments, social channels, and feedback.
• Help shape the editorial direction of the blog to address developer needs and highlight new product features.
• Support the planning, content selection, and workflow management for the monthly Vonage Developer Newsletter.
• Bonus: Support the Outreach Team with blog analysis and content improvement.

What you’ll bring:

Required:

• 3+ years writing developer-focused content (blog posts that have code, tutorials, documentation, etc.). Please include an online portfolio when you submit your application to be considered.
• Experience with at least one modern programming language (e.g., JavaScript, Python, Java, or C#).
• Familiarity with RESTful APIs and cloud communications platforms.
• Ability to explain complex technical concepts clearly and engagingly.
• Experience engaging with developer communities via blogs, forums, or social media.
• Ability to edit, proofread, and maintain a consistent voice and style.

What we consider a plus:

• Content Management Systems (e.g., Storyblok, Contentful)
• Code sharing platforms (e.g., GitHub, GitLab)
• Analytics tools (e.g., Adobe, Amplitude)
• Community engagement platforms (e.g., Disqus, Discord, Slack)
• Newsletter tools (e.g., HubSpot)

Where you will work:

This position offers a remote work arrangement based out of the United States. 

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. 

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.