Our client, a leading organization in the education and training industry, is seeking a motivated and detail-oriented B2B Customer Support professional to join their growing team. This role will play a crucial part in managing customer support operations behind the scenes, handling user management, order processing, data entry, and inbox monitoring. The ideal candidate is organized, proactive, and comfortable working across multiple platforms to ensure seamless processes and exceptional client communication.

Location: Fully-Remote (Work from Home), 9 AM – 5 PM EST

Customer Support Inbox Management

• Monitor and triage the customer support inbox, ensuring timely responses to inbound requests.

• Process orders and transactions efficiently while maintaining accuracy and organization.

Data Entry & User Management

• Perform accurate data entry, including setting up new users and updating existing customer details.

• Maintain up-to-date templates and ensure all information is correctly recorded for smooth fulfillment.

Cross-Brand Support

• Support multiple brands within the organization, ensuring alignment and consistency across customer support operations.

Ticket Management

• Use Zendesk and similar tools to manage tickets, track progress, and ensure all customer inquiries are addressed promptly.

Backend Administrative Support

• Assist with backend processes such as organizing templates, distributing materials, and managing incoming requests to enhance operational efficiency.

Experience

• 5+ years of experience in customer support, preferably in a B2B environment.

• Previous experience using ticket management systems (such as Zendesk) is highly valued.

• Background in client-facing roles, handling customer inquiries and service-related communications.

Skills

• Excellent written and verbal communication skills in English, with a professional and empathetic tone.

• Advanced Excel proficiency, including pivot tables and data manipulation functions.

• Strong organizational and time management abilities, with attention to detail and accuracy.

• Tech-savvy and comfortable learning new platforms quickly (training provided).

• Analytical mindset with strong problem-solving and critical-thinking skills.

• Eager to learn, adaptable, and proactive in improving systems and workflows.

• Efficient Inbox Management: Customer requests are handled promptly and accurately.

• Smooth Administrative Operations: Data and user management processes run seamlessly.

• Cross-Brand Collaboration: Support efforts are aligned across all company brands.

• Professional Growth: The role evolves into a broader strategic or account management path over time.

This is an exciting opportunity for a B2B Customer Support professional to take ownership of key operational processes and play a vital role in ensuring client satisfaction. If you are detail-oriented, proactive, and ready to grow within a collaborative environment, this position offers a clear path toward professional development and long-term success. Apply now!

• Fill in the application form

• Record a video showcasing your skill sets

If you enjoy researching, learning and understanding and then writing about new software or online services this job will give you the ability to work your own hours from home with a forward thinking progressive team. 

You'll need 

• good software skills,
• typing speed,
• desire to learn new software skills,
• be able to write several articles per week on a variety of different topics 
• experience or understanding about remote work in accounting, bookkeeping and office administration
• ability to receive a writing brief and understand the key marketing objectives
• ability to work independently

Working Conditions

You'll have a large amount of past content to work with to create blogs with images and links and using relevant keywords. SEO is an important part of this work so any knowledge or understanding of SEO topics you have should be included in your resume and/or cover letter.

A great aspect of this job is that you'll learn about the very tools that help make employees and job seekers more valuable in light of the recent changes in most of our working lives. The team you'll work with have been working online remotely for over a decade so they have a lot of valuable knowledge and experience to share.

Ideal knowledge

Knowledge about bookkeeping and WordPress is preferable but not essential as training and support is available for the right candidate. These skills are preferable: 

• Google Docs
• WordPress blog

Review the software used by remote workers and include any information about your experience using any of these programs.

Income 

The income for this week is $200-$400 per week and may increase depending on your capabilities and performance.

• Primary communication conduit between operations and customers regarding shipping dates, and supply issues.
• Aligning customer program expectations including lead times and service levels with operational capabilities, ensuring compliance, and working cross-functionality to address gaps.
• Partner with sales to increase selling time and streamline operational tasks.
• Track and report on the status of large, complex orders with high SKU counts.
• Support continuous improvement initiatives in communication and escalation processes.
• Maintain accurate documentation of customer interactions and resolutions.

• Improves customer satisfaction and retention through timely, clear communication.
• Provide structured feedback to operations based on customer expectations.
• Strengthens alignment between commercial and operations teams.
• Collaborate cross-functionally with Sales, Operations, Channel, and IT to ensure alignment to strategic objectives.
• Track all program effectiveness and recommend changes and improvements.

• Bachelor's degree in supply chain management, business, mathematics, statistics, or a related field. 
• 3+ Years Experience in demand planning, supply chain management, or a similar role.
• Experience using data to solve problems and implement solutions with large National Distributors. 
• Proficient in using Microsoft Excel, data visualization tools, and other relevant software applications and planning systems.
• Strong analytical skills with an understanding of financial metrics and analytic tools such as PowerBI and Snowflake.
• Customer-focused, can-do mindset with a passion for problem-solving and commitment to continuous improvement.
• Strong leadership abilities with experience working cross-functionally with Sales, Operations, Supply Chain & Customer Service
• Experience navigating complex businesses, large product portfolios & high SKU count while exercising attention to detail. 
• Strong Ability to drive inferences. 
• Professional, proactive, and solution-oriented communication style. High sense of urgency and personal accountability. 
• Ability to balance customer advocacy with company priorities. 
• Willingness To Travel Up To 10%

Hey there! Are you ready to kickstart your career in digital marketing with an exciting opportunity at Learnrithm Ai? We're a dynamic software development company that's all about innovation and growth, and we're on the hunt for a Digital Marketing Intern to join our vibrant team. With a team size of 51-200 passionate professionals, you'll be diving headfirst into a creative and supportive environment where your ideas and efforts truly matter. You'll have the chance to learn from the best in the industry and get hands-on experience with real-world projects. If you're eager to enhance your skills, explore new strategies, and make a tangible impact, this is the place for you. Join us in shaping the future of technology and marketing while having fun along the way. Can't wait to see what you bring to the table!

• Assist in developing and implementing digital marketing strategies across various online platforms.
• Create engaging content for social media channels to boost brand presence and engagement.
• Monitor and analyze website traffic and user engagement metrics using tools like Google Analytics.
• Collaborate with the design team to create visually appealing and effective digital marketing materials.
• Support the marketing team in organizing and executing online events and webinars.

• Currently pursuing a degree in Marketing, Business, or a related field.
• Strong written and verbal communication skills.
• Familiarity with social media platforms and digital marketing tools.
• Creative thinker with an eye for detail.
• Ability to work collaboratively in a fast-paced environment.

Join Learnrithm Ai as a Digital Marketing Intern. Dive into the dynamic world of software development with a vibrant team. Boost your career while having fun!

Job Title: Support Specialist

Location: Remote; must live in the California region

Employment Type: Full-Time

Reports To:  Impact Director

About Us:

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.

Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.

Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level. 

Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers. 

Mission:
To provide rapid, accurate, and empathetic technical support to assigned districts, ensuring the seamless technical operation of the Amira platform. The Support Specialist serves as the primary technical liaison, building trust with district IT departments and removing all technology-related barriers to success.

Essential Functions:

• Technical Issue Resolution: Act as the frontline problem-solver for all inbound technical support requests from the pod's assigned districts, managing tickets from initial triage to final resolution.

• Technical Onboarding: Own and manage the technical aspects of implementation, including student information system (SIS) integration, rostering, and Single Sign-On (SSO) configuration.

• IT Partnership Management: Build and maintain strong, proactive relationships with key technical contacts within district IT departments.

• Proactive System Monitoring: Monitor system performance and logs for assigned districts to proactively identify and address potential technical issues before they impact users.

• Knowledge Management: Document technical issues, solutions, and district-specific configurations in the internal knowledge base to improve team efficiency and scalability.

Qualifications (Education and Experience):

• 2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company.

• Strong troubleshooting and problem-solving skills.

• Experience with ticketing systems (e.g., Salesforce, Jira) and remote support tools.

• Familiarity with school district IT environments, including SIS platforms (e.g., PowerSchool, Infinite Campus) and rostering standards (e.g., OneRoster, Clever).

• Excellent written and verbal communication skills, with an ability to explain complex technical concepts to non-technical users.

• There will be some travel associated with this role

Key Performance Indicators (KPIs):

• Time-to-Resolution (TTR) for support tickets.

• Customer Satisfaction (CSAT) on support interactions

• Portfolio-level Customer Health Score

• Service Level Agreement (SLA) adherence.

Benefits:

• Competitive Salary

• Medical, dental, and vision benefits

• 401(k) with company matching

• Flexible time off

• Stock option ownership

• Cutting-edge work

• The opportunity to help children around the world reach their full potential

Commitment to Diversity:

Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.

The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.

At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach.

Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers  the most complete and accurate visibility into every asset and exposure across  internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering  unknown and unmanageable devices and broad classes of exposures that evade traditional tools. 

Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial!

We are growing the runZero Product team and are looking for a Product Manager to help shape the future of our Exposure Management platform. As a Product Manager, you’ll own the “what” and “why” of what we build—translating customer needs and market opportunities into a clear roadmap that drives impact.

You will collaborate closely with sales, customer engineering, product marketing, and engineering to define and prioritize initiatives, enable customer-facing teams, and ensure we deliver best-in-class products. This is a highly cross-functional role that requires excellent writing skills, customer empathy, organizational strength, and an ability to translate big-picture strategy into clear, actionable execution.

• Manage the product roadmap across multiple engineering teams, ensuring alignment with company strategy and customer needs
• Conduct customer discovery by joining sales calls, leading feedback sessions, and synthesizing insights into product direction
• Develop content and partner with sales and marketing to drive enablement, messaging, and product positioning that increases adoption and empowers go-to-market success
• Write and refine product requirement  tickets for engineering, plan and prioritize sprints, and ensure completed work meets our customers’ needs
• Serve as the voice of the customer internally, championing usability, security, and business impact
• Work cross-functionally with leadership and stakeholders to communicate roadmap priorities, progress, and outcomes
• Leverage your security expertise to ensure our products continue to address the most critical exposure management challenges

• Background in cybersecurity (exposure management and vulnerability management strongly preferred) with proven experience as a Product Manager (or equivalent) in a SaaS or B2B environment
• Strong writing and communication skills—you can clearly explain complex topics to both technical and non-technical audiences
• Experience working with cross-functional teams, including engineering, product marketing, sales, customer engineering and design
• Familiarity with agile methodologies and sprint planning
• Demonstrated success in customer-facing product discovery and translating insights into actionable requirements
• Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment
• A passion for building products that solve meaningful problems for security teams

runZero values transparency in the hiring process. According to our market data, we’re expecting this role to come in at a salary of about $175,000 - $200,000. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role in the wrong salary band. We also provide equity to all employees.

We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you’re seeking. To this end, our interview process incorporates a combination of:

• Initial one-on-one interviews with a recruiter and manager  
• Panel interviews with the team
• Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise 
• A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds

• 🏡 Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
• 🥕 Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents. 
• 🔐 401k: We match 4% of 401K contributions 
• 🏝️ Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
• 🍼 Paid parental leave: We offer 12 weeks of paid parental leave
• 🎉 Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
• And more!

For more information on what it's like to work at runZero, please visit our employee spotlight page!

runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.

runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law. 

We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!

Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com

Summary

HungerRush is seeking a high-performing Account Executive with proven experience driving full-cycle sales in the SMB or mid-market SaaS space. This role requires a consultative sales approach, strong ability to uncover and validate customer pain points, and expertise in Value-Based Selling to deliver measurable business impact for clients. The ideal candidate thrives in a fast-paced environment, consistently exceeds quota, and builds trusted, long-term customer relationships.

This is a 100% remote role

Core Responsibilities

• Manage the end-to-end sales cycle, from prospecting and discovery through negotiation, close, and handoff to post-sales teams.
• Apply a consultative, value-based selling approach to uncover true customer challenges and align solutions to business outcomes.
• Build and maintain a healthy pipeline through outbound prospecting and strategic account development.
• Consistently meet and exceed monthly and quarterly revenue targets.
• Maintain accurate forecasting and pipeline visibility in the CRM.
• Represent the company with professionalism and credibility.

Qualifications

• 3 to 5+ years of full-cycle SaaS sales experience (ideally in technology including websites/ecommerce, or POS-related verticals, otherwise short cycle SMB SaaS sales)
• Proven ability to consistently achieve or exceed quota.
• Strong consultative selling skills and experience with Value-Based Selling methodologies (e.g., MEDDIC, Challenger, SPIN, or equivalent).
• Demonstrated ability to identify, validate, and address customer pain points.
• Strong business acumen and ability to articulate ROI and business value to stakeholders at multiple levels.
• Self-starter with resilience, curiosity, and a growth mindset.
• Experience in Salesforce CRM or similar CRM system creating pipeline generation
• Resilience in handling rejection and managing sales objections
• Coachable, goal-oriented, accountable, and driven by a hunter mentality

Additional Information 

This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position. 

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.   

HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

Job Summary

Reporting to the Director of Customer & Business Development, the Strategic Sales Account Manager will work with the Sales and Marketing Team to retain existing accounts, acquire new customers, support key initiatives, and set forth a sustainable growth strategy through the development of comprehensive business plans to increase Westafalia’s positioning within designated accounts. 

Responsibilities

• Create and execute a strategic sales plan that expands customer base in North America focused on Foodservice and Retail 
• Meet with potential clients and grow long-lasting relationships by understanding their needs 
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships 
• Drive sales and secure new clients by developing sales strategies based on in-depth market research and analysis 
• Strengthen key client relationships by establishing and maintaining close communications aimed at identifying and responding to clients’ needs as they evolve 
• To manage a selection of our highly valued retail customer accounts 
• To ensure growth in accordance with the Westfalia North American strategy over a short-, medium- and long-term position 
• Contact potential customers and sources of new business and developing plans to capture new business 
• Manage profitability and all financial KPI’s effectively  
• Forecasting and close liaison with key members of the team for accurate and timely data 
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact. 

Salary Range

• $140k - $180k

Location

• Remote – Preference for candidates based in the North East, Mid-Atlantic, Midwest, South, or South East regions of the U.S.

Requirements

• Bachelor’s degree in marketing, business related field 
• 5+ years in sales management 
• Proficiency in produce, customer service, growing the customer base, partnering with customers to be a solution partner to help grow their business/category. 

• Proficiency creating reports, optimizing processes, and interrupting dashboards

• Understanding of supply chain and business operations for fresh produce
•  Effective time management
• Self-motivation and Continuous learning skills
• Proven track record of success the sales cycle from plan to close
• Experience working in an international dynamic environment
• Good knowledge of the fruit value chain
• Excellent negotiation skills and People leadership
• Ability to translate strategies into plans that can be effectively executed
• Ability to quickly analyze data and transform it into meaningful insights
• Ability to pivot and find solutions to execute plans and meet KPIs. 
• Excel and CRM familiarity

Benefits

What can Westfalia Fruit offer you?

• We offer 8 paid holidays
• Floating Holidays
• Health Insurance; Medical, Dental, and Vision at 100% coverage
• Life Insurance
• 401K and company matching
• Paid Vacation
• Paid Sick Time

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Come and join the leading #avoexperts 🥑

Westfalia Fruit is a leading multinational supplier of fresh fruit and related value added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce – 365 days a year & across the globe.

With the largest avocado-growing footprint in the world, we are recognised as the leading #avoexperts, and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.