Job Type: Full-time (40 hours/week)

Salary Range: based on experience, with performance-based bonuses.

Locations: Remote

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.

About the Company

Our client is a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data through its proprietary AI platform.

They work with elite U.S. law firms and are rapidly scaling their operations to support a growing global client base. The company values forward-thinking, reliability, and clear communication—qualities that have made it a trusted partner to the most demanding legal teams.

As they continue their next phase of growth, they’re building out a world-class Customer Support function to ensure every client receives fast, accurate, and white-glove service.

Role Overview

We are seeking a Customer Support Manager who will lead and scale the company’s client support operations. This is a hands-on leadership role; you’ll manage a small but growing support team, oversee daily ticket operations, and personally handle high-impact client interactions with some of the world’s top law firms.

You’ll act as both player and coach: managing people, refining processes, and maintaining a proactive, high-touch support experience that reflects the company's reputation for professionalism and precision.

Key Responsibilities

• Client & Team Leadership
• Lead and mentor Customer Support Representatives (currently 2: Mikey and Josh), providing guidance on communication quality, tone, and escalation handling.
• Personally manage complex client inquiries and high-sensitivity issues, ensuring quick and effective resolution.
• Maintain white-glove communication standards when dealing with law firm clients and their teams.
• Oversee team coverage across time zones, ensuring smooth shift transitions and consistent service delivery.
• Operational Excellence
• Manage day-to-day Zendesk operations, ensuring tickets, chats, and calls are handled within SLAs.
• Develop, refine, and document SOPs for ticket handling, QA, and escalation protocols.
• Create and track support metrics dashboards (CSAT, FRT, Resolution Time, Escalations).
• Analyze recurring issues to identify product or process improvements and collaborate with Product and Tech teams.
• Maintain and grow internal and client-facing knowledge base documentation.
• Continuous Improvement & Reporting
• Conduct weekly reviews with the support team to assess quality, tone, and efficiency.
• Identify automation and workflow optimization opportunities.
• Present regular reports on customer satisfaction and team performance to leadership.
• Support product testing and QA for new feature releases to ensure seamless client experience.

Requirements

Must-Have:

• 6+ years of experience in customer support or client service management, ideally in SaaS, tech, or legal-tech environments.
• Experience managing a small-to-mid support team (3–5 members) across multiple time zones.
• Exceptional written and verbal English communication — clear, professional, and client-facing polish.
• Hands-on proficiency with Zendesk or similar ticketing platforms.
• Strong organizational and problem-solving skills with attention to accuracy and detail.
• Ability to stay calm and professional under pressure when managing demanding clients.
• Comfortable working closely with leadership and cross-functional teams (Product, Legal Ops, Engineering).

Nice-to-Have:

• Background in legal operations or paralegal work.
• Experience in early-stage or scaling startup environments.
• Familiarity with support QA programs or customer success frameworks.
• Experience designing or maintaining knowledge bases or internal documentation systems.

Benefits

Compensation Package

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

About the company

Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU.

Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.

We believe that even though opportunity isn’t created equal in the world, ambitious talent is.

Remote | Full-time | Early-stage StartupHomeOS is building the world’s first operating system for the home — a platform that simplifies household management so people can reclaim their time and energy.We’re looking for a Senior or Principal UX Designer to shape the core experience of HomeOS from the ground up — defining our design architecture, crafting intuitive systems, and translating real household insights into elegant, scalable workflows.You’ll collaborate closely with product and engineering to design across multiple devices and personas, creating a calm, human-centered digital experience that makes homes feel effortless again.Ideal candidate: 5–10 years of UX/product design experience, strong systems thinking, fluent in Figma, and excited to bring structure to complexity in an early-stage, fast-moving environment.

Full job description goes here.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara's Go-to-Market Business Operations team is looking for curious, motivated and high-impact professionals to join the team. Our teams’ mandate is to increase revenue growth through the sales performance and efficiency of our Sales teams. We are a highly collaborative team that partners with sales leaders and cross-functionally to realize growing revenue targets, to scale the organization sustainably, and to address GTM challenges and opportunities. 

We are a team that seeks to have an outsized impact on Samsara and we achieve that ambition through rigorous and ongoing skill development. 

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. 

 

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Partner with Sales Leadership, Sales Planning, Sales Operations, Finance, and other cross-functional teams to provide actionable insights into business drivers, financial performance, and risks.
• Develop and drive high-visibility initiatives to help scale performance and productivity to achieve sales growth targets
• Analyze and diagnose sales team performance and own analytical models and sources of insights (performance forecasting, productivity models, etc)
• Support ongoing business activities and development of executive materials (memos, slides, business reviews, and executive presentations)
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 4-7 years of work experience in a management consulting firm and/or as a Sales Operations / Business Operations or Financial Analyst.
• Highly organized with exceptional attention to detail and the ability to independently manage multiple projects on a tight deadline
• Ability to communicate effectively orally and in writing.
• Advanced decision-making, analytical, and logical reasoning skills, including the ability to be proactive and adapt quickly.
• Kind and collaborative orientation who is energized by working with a lot of different types of people from many teams (sense of humor is a big plus)
• Deep comfort with analytical tools (e.g., Tableau, Excel, Salesforce, Google Sheets, Databricks) and/or willingness to expand skill set to tackle new problems 
• Experience working with sales leadership and partnering with cross-functional teams.
• Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
• Fully fluent in English 

An ideal candidate also has:

• Insatiable drive and commitment to personal growth
• High level of intellectual curiosity and honesty because we love to debate ideas. Losing a debate to a good argument is as exciting as winning one with a good argument
• Familiarity with the evolving AI tool environment, and a curiosity to experiment on how to leverage AI to solve problems

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$106,802.50—$161,550 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Headquarters: Escorial Futures URL: https://escorialfuture.com/eng Escorial is an international analytical and trading company that specializes in market research, financial data analysis, and strategic decision-making in digital asset markets.We combine technology, data, and human expertise to identify high-potential trading opportunities and support sustainable portfolio growth. We are currently expanding our analytical division and looking for a motivated Junior Market Analyst / Assistant Trader to join our remote team. The Offer Fully remote position — work from anywhere Flexible schedule that adapts to your lifestyle Comprehensive training and mentorship program Real career growth within a fast-growing trading company Work directly with experienced analysts and traders Your Role Monitor, analyze, and interpret financial data and trading signals provided by the analytical department. Work closely with senior analysts and traders to evaluate market conditions and identify potential opportunities. Participate in decision-making on trading operations based on real-time analytics and market sentiment. Evaluate results of executed strategies and prepare performance reports. Actively learn from mentors, applying received knowledge in practice to strengthen analytical and trading skills. Ideal Candidate Strong interest in cryptocurrency, financial markets, or data analytics. Excellent analytical and critical-thinking skills. Detail-oriented, organized, and comfortable with data processing. Self-motivated and proactive in a remote working environment. Open to feedback and continuous professional growth. No prior trading experience required — full training will be provided. To apply: https://weworkremotely.com/remote-jobs/escorial-futures-junior-market-analyst-remote

This job is being posted on behalf of our client, Enjen Design.

WHO WE ARE
ENjEN Design started in 2006 by Jennifer Jasper and is 100% Black-Owned and Woman-Owned company located in Arizona specializing in making T-shirts prints to share positive messages to the world.

WHY WE DO WHAT WE DO
As Jennifer was finishing her Mechanical Engineering degree, she was inspired to share positive messages to the world. In her university computer lab, she was able to take her idea from pen to... computer and started with her original brand that focused on inspirational messaging.  In 2020, she launched her next  brand "GOD AIN'T PETTY, BUT I AM" .

WHY WE MIGHT BE THE RIGHT FIT FOR YOU
If you are looking for these employer qualities, this might be the place for you:

• Experience in a fast-growing, female-led company where we value our customers by providing quality product and service.
• You love the idea of working with flexible hours to get your job done.
• You have strong detail-oriented and execution skills and thrive on using those skills to get things done.

POSITION OVERVIEW
ENjEN Design is looking for a Part Time Marketing Assistant who will be responsible for work side-by-side with our CEO and team to organize in-house marketing campaigns, manage and design specific client marketing campaigns, and assist in developing marketing strategies. As we scale and grow, you will be on the ground floor of our brand consultancy, working with the CEO to help build our marketing footprint, including website, content marketing, and social media management. The Marketing Assistant helps streamline processes and projects.
 
If so, this might be the role for you!
ABOUT THE ROLE
You will be responsible for the following:

• Execute marketing strategies and help manage brand and marketing initiatives set forth from CEO.
• Develop and execute marketing campaigns through the use of email and social media platforms.
• Perform market and client research if needed.
• Write and schedule emails to go out 3 times weekly to customer email list via email automation, text, and push notifications.
• Post on social media platforms Instagram, Facebook, TikTok, Pinterest to include broadcast channels or specific chat rooms.
• Create reports on marketing performance and keep abreast of trends on each social media platform.
• Maintain schedules for email campaigns and social media posts.
• Support social content creation, design, promotion, and distribution; community engagement on organic and paid advertising, sourcing user-generated content, and repurposing campaign content.
• Organize and manage marketing collateral so that it is documented and in one place.
• Compose and create graphic content in Canva daily.
• Perform minor editing of videos in CapCut.
• Create consistent brand design and messaging across all marketing touchpoints and ensure messages are aligned with brand voice and style standards.
• Performing other work-related duties as assigned

ABOUT YOU

• You are committed to the highest standards of quality.
• Detail orientation is your strength, and you are good at cross-referencing details .
• You have a strong work ethic, can work independently  and a fast learner.
• You are tech savvy and comfortable with computer navigation and technology.
• You have a natural curiosity and passion for everything, brand and marketing, and love learning new things.
• You are naturally self-motivated, can multi-task and, stay extremely organized, and have the know-how to prioritize multiple projects and campaigns.
• You work well in a fast-moving company environment and under sometimes tight deadlines.
• You have a strong knowledge of full-funnel marketing and lead generation.
• You pride yourself on your verbal and written communications skills and organizing your thoughts.
• You have a good eye for great design and are keen on organizing your work, so it is easily found and sharable with the team if needed.

REQUIRED QUALIFICATIONS + KNOWLEDGE

• 3+ years of professional experience operating in a social media, content creation, and/or marketing, and/or digital media role.
• High School Diploma or equivalent. Bachelor’s Degree a Plus.
• Demonstrated experience utilizing an email marketing system is a must and knowing how to operate email databases and plan campaigns is essential to the success of this role; knowledge of Klaviyo is ideal.
• Proficient in Canva, CapCut, Hootsuite and chatGPT is a plus.
• An ability to multitask and move fast while paying close attention to detail and adhering to deadlines.
• Excellent communication and listening skills.
• The ability to maintain brand voice.
• Proven experience as a marketing assistant. Good understanding of office management and marketing principles
• Intermediate knowledge of MS Office and Google Suite
• Example of workpieces/portfolio are required

JOB DETAILS
This position is 100% virtual and is US based. This position is a regular part-time employee role working 25-30 hours per week on average. The pay range for this position is $26-30 per hour.
 
Experience RequirementsMid Level

Company Description

This position focuses on the Retail sector of our business.  This role may be on-site, hybrid or remote.  Remote employees may still need to come in office on occasion.  Applicants must be in the Central or Eastern time zones.

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of client materials, or related services Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.

Responsibilities:

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
• Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root case.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level staff or work on special projects.

Business Unit/Platform Specific duties

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customers products.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• HS diploma or equivalent with 3+years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. May possess additional education certification in this level.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays.
• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

The Senior CSE reports to the Manager/Senior Manager, CSE.

What You’ll Do  

• Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Providing technical, architectural and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
• Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
• Focus on solution-based programs that are customized to fit an individual customer’s needs
• Develop and collaborate on customer workshops, demos, and other enablement
• Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
• Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
• Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What You’ll Bring 

• Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to work with several different teams at any given time

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

 

What Makes Us Stand Out:

With the combined strengths of SingleOps, Landscape Management Network (LMN), and Greenius, we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.

As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values:  We Before Me, The Extra 1%, Bias to Act, Unconditional Transparency, Accountable to Outcomes, and Forgiveness. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it’s a great time to join! 

• Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
• Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!) 
• #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta  (Our second year in a row!) 
• Inc Magazine’s 2023 Best Places to Work 
• Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!) 
• Inc 5000 America's fastest-growing private companies (Our third year in a row!) 
• Certified Great Place to Work Canada 2024

The Team

You’ll be joining our 30-person engineering organization, a collaborative group of passionate, product-minded builders and will report directly to the VP of Engineering. This team is responsible for evolving and adding powerful new capabilities to our mature, successful SaaS platform. They are the experts at building atop a solid foundation, and they are excited to rally around and support the new AI vision you will bring.

The Role

You will lead the charge in creating the next stage of our product's evolution. Your journey will be a creative one: from exploring cutting-edge techniques to shipping our first-ever intelligent features. You will define the AI roadmap, select the best tools for the job, and set the technical foundation for the future AI/ML team that will follow in the path you create.

The Challenges

• Charting the Course. You are the founder of our AI practice. The primary challenge—and opportunity—is to turn the blank slate of our AI strategy into a clear, strategic roadmap. You will be the one building this new dimension of our product from first principles.

• Building the First Engine. You will build our AI capability from scratch atop a solid foundation. This involves setting the standards, choosing the architecture, and establishing the patterns that will power our intelligent features for years to come.

• Pioneering Integration. The first of anything is always the hardest. You will navigate the unique challenges of integrating brand-new, intelligent systems with a mature platform, ensuring they are not just powerful, but also reliable, scalable, and seamless for our users.

Why This Role Matters

We're excited about this role because we know our customers still face tedious and time-consuming tasks every day. You will be the key person to help us reduce that drudgery and create unique, innovative experiences that enrich their lives. This is an opportunity to have a significant impact on our product, our company, and the lives of our customers.

Outcomes You Will Drive

• Design and deploy our first set of AI-powered features, moving from prototype to production.

• Develop a long-term vision and roadmap for AI within our product, focusing on areas like agentic workflows to automate complex customer tasks.

• Architect and implement robust LLM orchestration systems to create reliable and scalable features.

• Integrate AI/ML models into our existing platform, leveraging techniques like Retrieval-Augmented Generation (RAG) with our proprietary data.

• Establish best practices for the full AI/ML lifecycle, from model evaluation to deployment and monitoring.

What We're Looking For

We're looking for a seasoned, pragmatic, and product-minded engineer who thrives in a collaborative environment. You should be an excellent communicator who can articulate complex technical concepts to all audiences.

• 8+ years of overall software engineering experience, 6+ years of hands-on AI/ML experience

• Proven experience building and shipping AI/ML features in a production environment.

• Hands-on experience with Large Language Models (LLMs) like GPT, Claude, or open-source alternatives.

• Familiarity with LLM orchestration frameworks such as LangChain, LlamaIndex, or similar tools.

• Experience with vector databases (e.g., Pinecone, Chroma) and embedding techniques.

• Strong programming skills, particularly in Python, and experience working within an established codebase.

• (Bonus) Experience with model fine-tuning and building complex, multi-step AI agents.

 

USA

Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company. 

Reasons why you would love it here!

• Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
• We prioritize your well-being with comprehensive health, dental, and vision plans for you and your family. 
• 401K Matching!
• We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance, and much more!
• We invest in your growth through conferences, courses, or any tools that help you advance.
• Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.

Granum is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Granum participates in the federal eVerify program.

Canada

Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada, without sponsorship from the company.

Reasons why you would love it here!

• Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
• You want to be part of a fun, fast paced, collaborative team.
• An amazing culture with a team that supports one another, the opportunity to make a direct impact, and all the fun that’s included!
• Your well-being is important. We offer an employer funded HSA-based benefits plan with additional drug, dental, and mental health coverages, providing a flexible way to pay for healthcare costs.
• We are committed to supporting our employees' financial health through our RRSP matching program.
• Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.

Granum reserves the right to change job descriptions as per the needs of the organization.

We are committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. If you require accommodation, please contact hr@granum.com.

 

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi:

Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. 

For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. 

We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

Angi is an amazing place to call home. We can’t wait to welcome you.

About the team

Angi is seeking an exceptional Staff Machine Learning Engineer who can enable our transformation into a world-class online marketplace. The role is in our Data Science and Machine Learning team, tackling challenges such as homeowner-pro matching, search ranking, and using predictive models to optimize our product and consumer experience. This is a technical leadership role where you will apply state-of-the-art machine learning and AI techniques such as LLMs and neural rankers to both structured and unstructured data. In addition to developing models, we’re also looking for someone who can deploy them at large scale with low latencies to serve our customers dynamically.

What you’ll do

• Model Development & Data Strategy: Lead development of machine learning models and algorithms to improve our search ranking and how we match consumers with pros. Success in these areas will impact user experience & engagement, retention, and conversion rates - critical metrics for business success.
• Model Deployment & MLOps: Implement robust MLOps practices to ensure the seamless deployment and scalability of machine learning models. This includes automating model training, versioning, monitoring, and deployment processes to enable fast, reliable delivery of machine learning solutions into production environments.
• Collaboration with Cross-Functional Teams: Work closely with a strong team of engineers, data scientists, product managers, and designers to build scalable and high-impact machine learning systems. Collaborate on the end-to-end development process, from ideation to deployment, ensuring that data-driven solutions are seamlessly integrated into our products and services.
• Innovation: Foster innovation within the team, exploring new approaches and techniques to solve complex business problems.
• Mentorship: Guide junior team members and foster a culture of continuous learning and technical excellence. Lead and encourage innovation and knowledge sharing to enhance the team's capabilities in advanced machine learning techniques from both industry and academia.

Who you are

• You have a Master’s or Ph.D. in a quantitative field (e.g., Computer Science, Statistics, Mathematics, or related fields).
• You have 7+ years of experience in data science & machine learning, with a focus on real-time ML models, ideally within the tech industry & marketplace environments. 
• You are an expert in machine learning and deep learning, and have a good working knowledge of large language models. 
• You have a proven track record of deploying highly impactful machine learning models into production environments.
• You are proficient in SQL and Python, and have experience with cloud ML solutions.
• You have excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $200,000 - $280,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world 

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