EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position SummaryThe Vice President, Client Success (VP) is responsible for cultivating positive, long-term relationships across the EnableComp client base in partnership with internal EnableComp operations and sales leadership. The VP is responsible for interacting with customers on an executive level; and acting as an extension of the client; understanding and communicating agreed upon expectations to internal departments and increasing the market share of business by providing service that meets and exceeds customer expectations. Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.\nThe Job Responsibilities IncludeClient Relationship/Management: 25%Collaboration with other EC functions: 25%Client Business Reviews and Meetings: 25%Introducing and selling new solutions to existing clients, including having a target sales quota: 25%Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunitiesWill oversee all Client Success activities for designated clients within the assigned Region.Will oversee 4-5 directors of Client Success acting as a mentor and team lead ensuring they hit all of their goalsCommunicate and coordinate with Senior Vice President, Client Success to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard.Acts as an “ambassador” for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients.Manages certain KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals. Uses a consultative approach to best serve each client to ensure we are delivering the right services at the right time to meet each client’s needs.Reviews, understands and tracks assigned client’s performance goals and meets regularly with our clients to review their status and progress with an emphasis on highlighting EnableComp’s value proposition and ROI across product lines.Ensures EnableComp’s monthly and quarterly reporting packages are generated and delivered to assigned clients timely, and that they consistently reflect the pertinent EnableComp metrics and benchmarks. Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. Schedule and attend regular meetings or conference calls with assigned clients to discuss current status and reports and ensures the necessary EnableComp team members contribute appropriately for the meetings.Develop agendas and other presentation materials, create meeting summaries and generate meeting deliverables.Assist Implementation with the roll out of any process update/rollout initiatives and manage client deliverables post-implementation.Manage and control client obligations, maintaining a high level of customer satisfaction at all levels of the organization.Identify cross-sell opportunities within the assigned client base, escalating to the assigned outside sales executive for applicable territory/client. Escalates to Sales Executive when needed. Participates in internal client account review meetings (sales forecast, at risk, etc.).Use of independent judgement and discretion as it relates to responsibilities detailed above.Other duties as required.Requirements & QualificationsBachelor’s Degree in Business, Sales/Marketing or other related field of studyMust have 7-10 years demonstrated experience in account management in the healthcare technology industry, namely engaging hospital revenue cycle management.Equivalent combination of education and experience will be considered.Experience with claims billing and IT/EDI systems preferred.Experience with CRM software (e.g. Salesforce.com)Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).Timely and regular attendance.Equivalent combination of education and experience will be consideredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Special Considerations & PrerequisitesPractices and adheres to EnableComp’s Core Values, Vision and Mission.Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders.Strong passion for serving the needs and expectations of the client.Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders.Excellent written and oral communication skills to communicate with internal stakeholders and external clients.Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management.Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude.Strong analysis and problem-solving skills.Must be able to manage conflicting priorities, while being extremely adaptable and flexible.Up to 30%  travel required.\nEnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.  Don’t just take our word for it!  Hear what our people are saying:“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” â€“ Revenue Specialist â€œI enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” â€“ Supervisor, Operations

About VoltusVoltus is the leading DER technology platform and virtual power plant operator, connecting distributed energy resources to electricity markets to deliver less expensive, more reliable, and more sustainable electricity. We hire teammates who are bright, gritty, and good, with a genuine passion for a cleaner energy future. The RoleAs a Product Manager on the Market Platform pillar, you will own and drive product outcomes that determine how customers participate in electricity markets across all our markets. From how dispatch signals are received and acted on, to how offers are submitted and optimized, to how performance is calculated and settled — you are the connective tissue between customer needs, energy market complexity and the engineering team that builds the systems that maximize financial return and operate to ensure we meet our commitments to markets, customers and Voltans.Voltus is a fully distributed company and this job is remote. You have the flexibility to work from anywhere, but your workday must align with a US-based time zone.\nKey ResponsibilitiesDevelop and prioritize outcomes within the Market Platform pillar that will drive the most impact on business objectives and communicate results with stakeholders across the organizationCollaborate with engineering manager(s) to align on product requirements and manage the day-to-day efforts of ongoing initiatives and workstreamsFormulate investment theses grounded in user needs, market mechanics, and business objectivesOwn the product roadmap,vision, success criteria and metrics for your product areaEffectively validate hypotheses and assumptions about market mechanics, user needs, and system behaviorEnsure product solutions are operationally viable, adequately supported, and aligned with business and regulatory strategyQualificationsAt least 2-3 years of experience as a product manager or a role building productsExceptionally strong written and verbal communication skillsStrong technical acumen — comfortable reviewing specs and engaging deeply with engineersSelf-starter with the ability to manage and prioritize multiple work streams simultaneouslyAbility to distill qualitative and quantitative information into actionable product decisionsBonus: Experience in energy markets, market operations, or energy technology\n$120,000 - $135,000 a yearBase pay is $120k - $135k annually, commensurate with experience, with 10% annual bonus, and equity. Voltus also offers a range of benefits including: unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.\nPlease note that at this time, we do not sponsor visas or transfers. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description). Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy. At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

Principal Care Management (PCM) Care Coordinator POSITION DESCRIPTION: MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing, assisted living and independent living facilities seeks, an experienced full time PCM Care Coordinator.The Care Coordinator is to perform remote monitoring and principal care management for patients under the supervision of the medical team.This is a remote position that requires ongoing tracking and monitoring of patient data communication across members of the medical team and engagement with patients and family members reporting out clinical summaries. ESSENTIAL FUNCTIONS:Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.Completion of PCM as assigned and as needed to ensure all interventions are completed each month with approximately 15 patients per day.Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via "shadowing."KNOWLEDGE, SKILLS AND ABILITIES:High level of organizational skills and proven follow up abilityRequires both basic knowledge of medical terminology, attention to detail, and excellent written and verbal communication skillsThorough understanding of healthcare technologies including but, not limited to:  using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel and internet/cloud based applicationsMust be able to communicate with facility staff, colleagues, and medical team members effectively and professionally.                                                           EDUCATION, LICENSING, EXPERIENCE:Minimum High School Diploma requiredMust have quiet space free of distractions with internet at home for remote setting  This job description is not all inclusive and there may be other tasks and responsibilities that you will perform as required. 

Everyone's racing to build AI. Workera exists for the 8 billion people who have to work alongside it.While the world's attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.That's what we build. Workera's skills intelligence platform is the critical infrastructure for the AI era. It's the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we're the company helping the world's largest organizations not just survive the transition to AI, but lead it.The Customer Success Associate is the execution engine of our Customer organization and the primary day-to-day partner to customers for onboarding through program delivery. This is a customer-facing execution role (distinct from quota-carrying Account Management and strategic advisory roles). You own how enterprise programs get delivered—working directly with customer stakeholders to ensure deployments run on time, on spec, and with a consistently high-quality experience from launch through adoption. You turn strategy into reality and scale that execution through systems and AI.WHY THIS ROLE EXISTSWe are evolving our Customer organization from high-touch, manual execution to AI-enabled, scalable delivery. As we grow into supporting 10s to 100s of enterprise customers, we need a repeatable, reliable execution layer that ensures every program launches successfully and operates without friction.The Customer Associate role exists to build and operate that layer—working directly with customers to bring structure to ambiguity, ensure consistent delivery, and enable scale without proportional headcount growth.YOUR TEAMThe Customer

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.Smartsheet is building the next generation of AI-powered work management through SmartAssist, our intelligent agent platform. As we scale from early demos to production-grade agents, quality is the critical frontier and we are looking for a Agent Quality Engineer to own it.This is not a QA role. It's a deeply technical, high-autonomy position at the intersection of LLM evaluation, prompt and context engineering, and retrieval-augmented generation. You will diagnose why our agents fail, design the systems that catch regressions, and drive measurable improvements across our orchestrator and subagent fleet.You will work closely with our Agent Engineering and AI Platform teams, embedded in a team that has already shipped evaluation infrastructure on Databricks/MLflow and is building toward a mature Agent Development Lifecycle (ADLC).You Will:- Own agent quality end-to-end: diagnosis, improvement, and validation across SmartAssist's orchestrator and subagents- Identify failure modes across quality dimensions factual accuracy, completeness, tone, actionability, and latency and prioritize what to fix- Drive quality improvements through prompt engineering,

Headquarters: Remote - Canada: Select locations Role DescriptionWe’re looking for a Video Content Design Intern to support the creation and maintenance of customer-facing educational videos. In this role, you’ll work closely with content designers, multimedia partners, and cross-functional stakeholders to help update, organize, and publish video tutorials and learning content across Dropbox’s education platforms.You’ll contribute to projects that keep our video library accurate, easy to navigate, and helpful at scale. This is a hands-on opportunity to learn how educational content is planned, produced, reviewed, and maintained for a global audience. You’ll gain experience working within established production workflows while developing your video editing, visual storytelling, and project coordination skills.In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead.For Summer 2026, we offer two start dates culminating in a 12-week internship:May 26 - August 14, 2026June 30 - Sep 18, 2026ResponsibilitiesSupport the creation, updating, and publishing of educational video and multimedia contentAssist with scripting, editing, organizing, and preparing learning assets for multiple platforms and distribution surfacesLearn and follow established production workflows, templates, and best practicesHelp maintain and organize a centralized library of customer education content, including updates and review cyclesParticipate in content reviews and incorporate feedback from cross-functional stakeholdersSupport content quality, consistency, and scalability initiatives, including basic audits to identify outdated or duplicate assetsAssist with tracking content performance and engagement, contributing to insights that inform future improvementsRequirementsCurrently pursuing a degree or a recent graduate in Multimedia, Communications, Film, Design, Marketing, Education, or a related field completed by Spring 2028Interest in content creation, visual storytelling, and digital mediaBasic experience creating video or digital content through coursework, personal projects, or internshipsFamiliarity with video or social platforms such as YouTube, Instagram, TikTok, or similarUnderstanding of how titles, thumbnails, and descriptions influence video engagementCuriosity about how AI tools or automation can support content creation workflowsStrong attention to detail, clear communication skills, and ability to learn and follow established guidelinesPreferred QualificationsExperience editing video using tools such as Adobe Premiere Pro, including basic cuts, audio cleanup, and exportingExperience creating screen recordings or instructional videos using tools like Loom or similarFamiliarity with preparing content for review and publicationComfort using collaboration and project management tools Interest in contributing ideas to improve video clarity, engagement, or organizationCompensationCompensationCanada Pay Range$1—$1 CAD To apply: https://weworkremotely.com/remote-jobs/dropbox-cx-video-content-design-intern-summer-2026

Headquarters: Canada StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.About the Team:We’re hiring an Engineering Manager to lead our Infrastructure / DevOps team, responsible for the delivery, operational health, and execution of infrastructure work that supports critical production systems across the organization.This role requires a strong technical foundation to guide decisions and support the team, but success is driven by effective prioritization, clear direction, and people leadership—rather than individual contribution.What You'll Be Doing:Lead, coach, and support a team of Infrastructure / DevOps engineers, fostering growth, sustainable workloads, and long-term engagementOwn planning and delivery for the team, ensuring priorities are clear, commitments are met, and ownership is well-definedBe accountable for system reliability, incident response practices, and post-incident follow-ups that drive measurable improvements over timeProvide technical oversight by reviewing designs, guiding architectural decisions, and helping the team navigate trade-offsEnsure documentation, runbooks, and operational standards are consistently maintained and evolvedAct as the primary point of accountability when partnering with cross-functional teams, enabling infrastructure work that supports the broader organizationWhat You'll Bring to the Table:Experience managing engineers in a people leadership roleA background in Infrastructure, DevOps, or Site Reliability EngineeringHands-on experience operating production systems in AWSStrong working knowledge of Linux, Kubernetes, and containerized systemsExperience with infrastructure as code, with Terraform requiredComfort leading teams through incidents and operational challenges with a focus on learning and improvement StackAdapter's Enjoy:Highly competitive salaryRetirement/ 401K/ Pension Savings globallyCompetitive Paid time off packages including birthday's off!Access to a comprehensive mental health care programHealth benefits from day one of employmentWork from home reimbursementsOptional global WeWork membership for those who want a change from their home office and hubs in London and TorontoRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, books etc)Access to StackAdapt programmatic courses and certifications to support continuous learningAn awesome parental leave programA friendly, welcoming, and supportive cultureOur social and team events!StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our . #LI-REMOTE To apply: https://weworkremotely.com/remote-jobs/stackadapt-engineering-manager-i-ii-infrastructure-devops

Headquarters: United States At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.Join the Database Revolution at Yugabyte.Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.Senior Director of Product ManagementAs a Senior Director of Product Management, you'll play a pivotal role in shaping the future of YugabyteDB’s Cloud offerings - Yugabyte Aeon.You'll lead the roadmap, development, and enhancement of Aeon’s features, ensuring they meet the evolving needs of our customers and the broader market. Your work will directly impact the user experience, distribution, partnerships, and growth of YugabyteDB Aeon, reinforcing YugabyteDB leadership in the distributed database space. What You'll DoLead Cloud Product Development: Drive Cloud features, our commercial portfolio (pricing, plans, BYOC offering),  deepening our Cloud ecosystem integration, expanding our distribution through CSP marketplacesCustomer-Centric Innovation: Engage with customers to gather feedback, understand pain points, and identify opportunities for product improvement.Cross-Functional Collaboration: Work closely with engineering, marketing, sales, and support teams to align product strategies and ensure successful feature rollouts.Market Analysis: Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product decisions.Data-Driven Decision Making: Utilize analytics and user feedback to prioritize features and enhancements that deliver maximum value.What Will You Need to HaveData systems SaaS Experience: You’ve taken database, or similar infrastructure data systems, to market as a SaaS platform; have a deep understanding of the ins and outs of working with CSPs technical and commercial ecosystemTechnical Expertise: Strong background in computer science or a related field, with a deep understanding of databases, storage systems, and distributed architectures.Product Management Experience: Proven track record in product management, with experience in both inbound (product development) and outbound (go-to-market) activities.Exceptional Communication Skills: Ability to articulate complex technical concepts to diverse audiences, including customers, engineers, and executives.Impactful Leadership: Demonstrated success in leading the development of substantial features or products that have significantly impacted customers and/or business outcomes.Customer Focus: A strong commitment to understanding and addressing customer needs, ensuring that product decisions are aligned with user requirements. Extra Great If You HaveExperience with PostgreSQL/SQL databases Previous experience working on products for developers and operators alikeWe feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that. The cash compensation for this role is market competitive, with a range of $255,000–$300,000 USD OTE. As well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO). The pay range for this position is a general guideline only and not a guarantee of compensation or salary. The actual pay will vary based on factors including experience, qualifications, and skill level.Due to the Proclamation, “Restriction on Entry of Certain Nonimmigrant Workers”, which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization.#LI-RemoteEqual Employment Opportunity Statement:As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.  To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/yugabytedb-senior-director-product-management

Headquarters: Cheyenne, WY URL: https://remotetalentcloud.com/ ========== IMPORTANT! Please use this link to apply:➡️ https://remotetalentcloud.com/apply/ ========== Description: As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include: Responding to customer inquiries via phone, email, and/or chat Providing fast, friendly, and professional assistance Troubleshooting product and service issues to find optimal solutions Maintaining detailed and accurate records of customer interactions Staying up to date on client products, services, and policies to provide accurate information Collaborating with teammates and sharing feedback to continuously improve the customer experience Requirements: We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have: This is a fully remote position, but you must be located within the United States Fluent in speaking, writing, and reading the English language A reliable Internet connection and computer A positive, professional attitude and a passion for helping others The ability to work independently in a distraction-free home office Previous customer support experience is a plus, but not required Why Apply: Fully remote: work from anywhere within the United States Full-time and part-time available Competitive hourly pay from $20/hr How to Apply: Please use this link to apply: https://remotetalentcloud.com/apply/ To apply: https://weworkremotely.com/remote-jobs/remote-talent-cloud-remote-customer-support-20-hr-united-states-4

Headquarters: Remote URL: https://rankbreeze.com/ Role Overview: We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.   Monthly salary range: $2000 - $2500 USD.   You’ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.   If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!   This position is ideal for someone who’s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.   This role is set as a long-term independent contractor position.   Key Responsibilities include, but are not limited to: Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success. Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction. Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services. Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation. Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success. Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities. Smart Support Optimization: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction. We’re Looking For Someone Who Has/Is: Minimum 1 year in customer service, ideally in a startup or technology environment. Familiarity with Airbnb and the vacation rental market. Tech-savvy, proficient in using support software and quick to learn new tools and systems. Forward-thinking, intuitive, and action-oriented. Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously. Strong problem-solving abilities and a customer-focused mindset Personable with exceptional communication skills (written, verbal, and in video). Able to thrive in a fast-paced, demanding startup environment. Fluent in English. Why Rankbreeze? Be part of a growing Canadian tech company with a global reach. Work in a flexible, remote environment. Enjoy continuous opportunities for professional growth. Benefits of Joining Our Team Growth opportunities Remote work environment Collaborative and fun team Public holidays off Vacation accommodation benefits How to Apply: Apply directly through our job board linked here: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup) Answer all the questions within the job posting. Include the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying. Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references. Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4  We’d love to hear from you! Join Rankbreeze and help our team unlock their full potential. To apply: https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup