Amount provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, Amount delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, Amount enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Amount’s clients include financial institutions collectively managing over $3.1T in assets and serving more than 50 million U.S. consumers. Learn more at www.amount.com.

Inclusion, diversity, and belonging are core to Amount's values, and we believe they are more than words, they are actions. We support our commitment to these ideas by empowering intrepid engagement and learning, increasing diverse representation, and fostering a culture where everyone can bring their full self to work without regard to differences. We look for people who embrace this culture.

A DAY IN THE LIFE:

As a Senior Customer Success Manager, your day will be characterized by leadership in customer engagement. You will play a pivotal role in shaping and executing strategic initiatives to drive customer success. Your responsibilities will extend beyond individual account management to influencing the overall customer success strategy. Expect to engage in high-level customer discussions, mentor junior team members, and contribute to the continuous improvement of our customer success practices.

Team:  Will manage strategic client relationships on the Amount platform
Reporting: To the VP of Customer Success
Base Salary: $123,750 - $165,000
Benefits & Perks: Check them out HERE!

WHAT WE’LL TRUST YOU TO DELIVER:

• Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

WHAT YOU LIKELY BRING TO THE TABLE: 

• Experience: Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Leadership Skills: Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Strategic Thinking: Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Problem-Solving Expertise: Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Communication Mastery: Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Innovative Mindset: A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Customer Advocacy Passion: Passionate about creating customer advocates and leveraging their success stories for business growth.

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. 

This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement.

Who you are:

As a Partner Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 5 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment.

What you will do:

• You will be the first point of contact for our customers by email and chat
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders
• You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization.
• You will develop and continuously improve our customer journey
• You will closely collaborate with all departments to further improve our customer journey

What you will need:

• You have 2-3 years of experience in a similar role within the telecom industry.
• You are able to work both independently and collaboratively within a team.
• You have excellent communication skills and are comfortable speaking to all sorts of customers
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment.

We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity.

This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Business Development Representative to join our BDR team. As a Commercial Business Development Representative you will work closely with your supporting Account Executive team, Marketing and Partner team to ensure APAC builds strong opportunities in key target accounts in APAC. Your responsibilities will include outbounding to your book of business, cold-calling, video prospecting, personalised emails as well as qualifying inbound leads to build a strong pipeline in your market.

This is a full-time, remote position, based in Singapore.

Technologies You'll Use

• Salesforce
• Outreach
• Gong
• Demandbase
• LinkedIn Sales Navigator
• ZoomInfo, AmpleMarket, Signal Hire

What You’ll Do

• Outbound into Commercial Accounts.
• Qualify inbound leads and prospects to companies and generate quality meetings with all levels of employees from C-Level to data engineers.
• Build account plans with your Account Executive.
• Organise, log activity, and categorise sales lead information into the CRM, as well as utilize other prospecting tools.
• Be able to articulate and sell Fivetran’s value to prospects and how we can aid their business insights.
• Adhere to your inbound and outbound KPIs as well as being comfortable balancing your time & competing priorities.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Experience qualifying inbound/outbound leads.
• Intrinsically motivated person who is highly accountable with a 'get stuck in' attitude.
• Excellent in-person, phone, written, and verbal communication skills with both internal and external clients.
• Highly curious with a passion for solving our customer's problems.
• Highly driven and motivated and thrive in an extremely fast paced environment.
• Able to convey technical principles in a conversational way.
• Comfortable with daily, weekly and monthly calls, email and meeting target.

Bonus Skills

• Previous business development experience is preferred.

#LI-LA1

#LI-Remote

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Our client,  (TLG), is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.

They are now seeking a Customer Success Specialist, preferably German-speaking. In this role, you will be responsible for building and nurturing strong relationships with clients, liaising with the product team to improve the product and experience for clients, and ensuring successful onboarding, adoption, and long-term retention.

TLG is a dynamic scaleup with its headquarters in Munich, and an office in Cape Town, as well as operations around the world. It has raised over $16m in the past 2 years.

If you'd like to learn more about TLG, watch their concept video here.

TLG is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.

Requirements

• Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success.
• Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed.
• Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements.
• Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting.
• Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively.
• Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly.
• Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.

• At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
• Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
• Experience working within larger, more established Customer Success teams (10-20) in prior roles
• Experience with account management, not just troubleshooting
• Fluent in German and English

• Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
• Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
• High personal and professional integrity, and ethical standards
• Highly self-driven; a self-starter and very proactive - this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
• Extremely comfortable with ambiguity

Application process

We are looking to fill the role as soon as possible. We will accept applications on a rolling basis. Successful applicants can expect at least 1 virtual assessment, 2 behavioural interviews and 2 technical interviews.

Benefits

• Paid Time Off
• Work From Home (Remote)
• Training & Development

At Kupa Global, we connect exceptional talent to remote roles in Europe from Africa. We vet for technical proficiency, superior problem-solving abilities, and integrity.

WHY YOU SHOULD APPLY:

Coalition Technologies is devoted to delivering clients the highest quality work while providing our team a fun, thriving, and innovative environment. Along with the opportunity for tremendous career growth and rapid advancement, CT offers:

• The most competitive profit-sharing bonus plan in the industry, paying up to 50% of company profits to full-time employees each month!
• A highly competitive Paid Time Off plan, promoting quality work-life balance.
• Subsidized gym memberships to help team members feel their best.
• Medical, dental, vision, and life insurance packages for all US-based team members.
• International Health Insurance Reimbursement Program for all international team members, a benefit unique to Coalition.
• Device upgrade and learning reimbursement programs.
• Motivating career development plans with clearly defined goals and rewards.
• Additional job-specific incentives and bonuses.
  
  

Plus, 100% of our team works remotely with the support of time tracking software. Our company culture specializes in supporting remote team members, and we’ve been doing so for more than a decade. CT welcomes your application, wherever in the world it's coming from!

YOU SHOULD HAVE:

• Willingness to learn, grow, and collaborate with the team and company as a whole.
• Excellent verbal and written communication skills.
• A high level of discretion, ethics, and trustworthiness.
• Intermediate spreadsheet skills (preferred)
• Innovative thinking and a willingness to challenge existing methods where improvement is possible.
• Experience in bookkeeping / financial record keeping (preferred).
• Experience with Google Sheets or Excel, Quickbooks Online, and G-Suite (preferred).
• The availability to work 40 hours per week from 9:00 am to 6:00 pm PST.
• A reliable space to work remotely with a fast computer, quality internet, camera, microphone, and speakers.

YOUR DUTIES AND TASKS:

• Answering phones and emails.
• Completing entry-level bookkeeping, including recording expenses, organizing receipts, and completing other transaction records.
• Resolving billing issues with clients and internal team members.
• Providing account access, usage reports, data analysis, and other ad hoc requests for team members.
• Supporting quality assurance checks of various internal and client facing reporting.
• Organizing new client contracts, create invoices, and process client payments.
• Contributing to internal database maintenance, upkeep and data entry.
• Researching, ordering, & distributing company-wide gifts (2-3 times per year).
• Organizing company events, competitions, and special projects throughout the year.
• Facilitating company holiday, time off, and schedule variation calendars.

We are looking for talented and diligent candidates who excel in our skills tests, and will consider these candidates even if past experience or educational background criteria aren't met.

*California, New York, Washington, and Colorado: starting base pay for this position ranges between $15 - $25 per hour.

Compensation may vary based on factors such as experience, qualifications, skills test performance, geographic location, and seniority of the position offered. Outside of California, New York, Washington, and Colorado compensation may fall outside the above ranges.

Department: Change Leadership 
Reports To: Change Leadership Team Lead 
Employment Type: Full-Time 

About Cyclotron 

Cyclotron is a modern technology consulting firm focused on enabling digital transformation for enterprise clients. We specialize in change leadership, cloud solutions, and user-centric design to help organizations thrive in a rapidly evolving digital landscape. 

Position Overview 

We are seeking a creative, detail-oriented Content Creator to join our Change Leadership team. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about creating clear, engaging, and impactful content. The ideal candidate will have a strong background in visual storytelling, instructional design, and content strategy. Key responsibility type percentages outlined below may shift based on practice area priorities. 

Key Responsibilities 

Client focused work (50%): 

1. Content Development for Change Initiatives  

• Create clear, engaging, and visually appealing content to support change management strategies. 

• Develop communication materials such as presentations, infographics, newsletters, and internal announcements. 

• Translate complex change concepts into accessible and actionable content for diverse audiences. 

2. Training & Enablement Materials 

• Design and produce training decks, e-learning modules, and job aids. 

• Collaborate with change managers and subject matter experts to ensure content accuracy and relevance. 

• Maintain a library of reusable training assets and templates. 

3. Stakeholder Communication Support 

• Support the creation of stakeholder engagement materials, including FAQs, talking points, and executive briefings. 

• Ensure consistency in tone, branding, and messaging across all communication channels. 

4. Content Customization for Clients 

• Adapt standard content to align with client-specific branding, tone, and templates. 

• Work closely with consultants to tailor materials for different industries, departments, or change scenarios. 

5. Multimedia Production (Optional but Valuable) 

• Create and edit videos, animations, or audio content to support change campaigns. 

• Use tools like Canva, PowerPoint, or similar to enhance engagement. 

Practice development work (50%) 

1. Knowledge Management & Best Practices 

• Organize and maintain internal content repositories (e.g., SharePoint). 

• Document and share best practices, templates, and guidelines for content creation. 

• Continuously improve content based on feedback and performance metrics. 

2. Project Blueprint Development and Maintenance  

• Collaborate with practice area leads and the Change Leadership team lead to refine and evolve the next generation of project blueprints, ensuring alignment with strategic goals and delivery excellence. 

• Identify and establish governance structures, update cadences, and best practices for the consistent creation, review, and maintenance of project blueprint materials. 

• Work closely with team members to integrate lessons learned and proven approaches into standard blueprint templates, promoting continuous improvement and knowledge sharing 

30-60-90 Day expectations 

30 Days: Orientation and Foundation 

• Attend onboarding and shadow specific client engagements e.g. training sessions 

• Reformat 3–5 project presentations into client-branded templates (using PowerPoint, Canva, and SharePoint) 

• Update one full project blueprint with guidance from the Change Leadership team 

• Audit the internal blueprint library (e.g., SharePoint) 

• Identify gaps, redundancies, outdated content 

• Recommend improvements for structure, tagging, and access 

60 Days: Implementation and Contribution 

• Begin implementing approved changes to the blueprint system 

• E.g. Apply new tagging or folder structure to a pilot set 

• Test a new template or naming convention as required 

• Own content creation for one client-facing change initiative 

• Co-develop a training module or enablement deck with SMEs 

• Customize two additional content pieces for client use 

• Help refine blueprint templates and document best practices 

90 Day Expectations: Optimization  

• Lead development of a full content suite for a client project 

• Finalize and roll out the improved blueprint system 

• Set a recurring review cadence for blueprint and training materials 

• Publish a best-practices guide for content creation 

• Begin mentoring or onboarding support for new team members 

Preferred Skills 

• Expertise in design and information layouts that optimize learning and easy UI 

• Familiarity with change management methodologies (e.g., Prosci, ADKAR). 

• Experience with knowledge management systems and intranet platforms. 

• Understanding of corporate branding and tone-of-voice guidelines. 

Details 

• Full-Time 

• Virtual Office (US Based) 

• Sanitized examples of deliverables will be required 

Salary Range 

$85,000 – 100,000 

Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.

🌎 Location: Remote within the US

⬆ Reporting Into: Director of Pilot Account Management & Design Strategy

💰Compensation: $40/hour

About Ceros

At Ceros, you’ll help ambitious brands create digital experiences that people actually want to explore. Our platform gives marketers and designers the flexibility to design, build, and publish immersive content. All without code. With Ceros, teams move faster, scale smarter, and deliver work that makes a real impact.

Customers report engagement times that are 80% longer and conversion rates more than 20% higher on Ceros-built experiences. That kind of performance is why leading brands like Workday, Colliers, and McKinsey rely on us. Working here means shaping the future of digital experiences and joining a team that values bold ideas, creativity, and purpose-driven work.

The Role

We are seeking a Design Strategist to join our fast-growing New Business Strategy team. This role is design and production focused, with the goal of helping prospective clients, many with little to no Ceros experience, understand the art of the possible using Ceros.

As a Design Strategist, you’ll create and design interactive, animated content experiences that transform static, long-form assets into highly engaging, user-driven digital experiences. The role combines hands-on design and production work with elements of UX strategy and wireframing, as you work to reimagine how content can be brought to life using interaction and animation.

Your work will directly impact new business by driving subscriptions, accelerating conversions, sparking excitement for Ceros, and showcasing the power of interactive storytelling.

Key Responsibilities 

• Partner with the new business team to identify opportunities for design transformation.
• Take static client content (e.g. PDFs, webpages, decks, reports, etc) and reimagine it in Ceros Studio as engaging, interactive experiences.
• Deliver each proof of concept within an 8–16 hour window, balancing speed, creativity, and polish.
• Collaborate with teammates to brainstorm, wireframe, and design digital-first experiences.
• Participate in the beta of a brand-new Ceros product - using it to create content, shape workflows, provide feedback, and help pioneer adoption within the team as the product evolves.

Practical stuff we anticipate you having

• 5+ years of experience designing and building interactive content using platforms such as Framer, Figma, Webflow, or comparable tools.
• Proven ability to translate static content into engaging, interactive digital experiences.
• Strong design and production skills, with a keen eye for animation, interactivity, and storytelling.
• Experience with UX fundamentals, including wireframing and user journey mapping.
  Ability to work efficiently within tight timeframes (8-16 hours per project) while maintaining high creative quality.
• Excellent collaboration and communication skills; thrives in a fast-paced, team-oriented environment.
• A passion for experimenting with new tools, pushing creative boundaries, and shaping the future of digital content.

What we’re looking for from the heart

• Creative Designer: You thrive on turning ordinary content into extraordinary experiences
• Strategic Thinker: You understand how design can influence business decisions and drive outcomes
• Efficient Producer: You’re comfortable working within time constraints while still delivering high-quality results
• Collaborative Teammate: You enjoy working in a close-knit, creative team where experimentation is encouraged
• Ceros Enthusiast: You’re excited to push the boundaries of what’s possible in Studio.

Key Things to Know

• We want you to start ASAP.
• This is a full-time contract position, through January 30th, 2026
• This is a W2 contract. 
• This role requires EST working hours. 
• This is a remote-first role.

Please be aware of fraudulent job offers. Ceros will never request payment, banking details, or sensitive personal information during the hiring process. All official communication will come from a @ceros.com domain or from our Greenhouse email account. If you receive a suspicious message, do not respond and report it to jobscams@ceros.com. This email address is intended solely for reporting suspicious activity. Job applications sent to this address will not be reviewed.

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

At Tempo, we’re not just designing products—we’re defining the future of design engineering. Our flagship platform, Agent+, empowers the next generation of designers and developers to ship production-grade applications 10x faster. To meet the demands of our most advanced customers, we’re searching for a Senior Product Designer who thrives at the intersection of design, engineering, and influence.

This role is uniquely compensated 50% above standard product design roles because we are seeking leaders: someone who brings not just skill, but authority, voice, and visibility in the design community. You’ll serve as the face of design excellence within Tempo, helping us shape client success while becoming a recognized leader in the global UI/UX and design engineering movement.

• Lead with Influence: Own the design vision for Agent+ engagements with high-profile clients who demand exceptional UI/UX.

• Push Boundaries: Pioneer workflows that merge design and code, creating user-centric solutions that redefine industry standards.

• Be a Voice: Advocate for design engineering internally and externally; candidates with strong social media presence and thought leadership will be prioritized.

• Collaborate Deeply: Partner with founders, clients, and engineers to translate complex requirements into seamless design systems.

• Shape the Experience: Conduct research, prototype, and test iteratively to ensure elegant, intuitive outcomes.

• Elevate Design Culture: Champion best practices, lead internal workshops, and mentor peers on design craft and product thinking.

• Experience: 5+ years in product design with direct impact at venture-backed startups.

• Portfolio: Evidence of world-class design execution on complex software applications.

• Design Engineer Mindset: Not just a designer—someone who thrives at the cross-section of UI, UX, and code.

• Tools Mastery: Proficiency in Figma, but willingness to transfer those skills into the Tempo Environment.

• Communication: Clear, bold, and able to articulate decisions to both executives and engineers. English C1 or better is required.

• Influence: Active in the design community with a notable social following or public-facing presence (conference speaking, blogging, content creation).

• Bonus: Familiarity with front-end technologies (React, CSS, JavaScript) or design-to-code workflows.

• Elevated Compensation: Top-of-market pay (50% higher than typical senior design roles).

• Industry Leadership: Become a pioneer in the design engineering space with a platform that’s reshaping how products are built.

• Visibility: An opportunity to become the outward-facing design leader for a YC-backed startup.

• Impact: Direct influence on customer-facing experiences at a company scaling globally.

• Culture: Work in a collaborative, fast-moving, and innovation-driven environment.

Purafil, part of Filtration Group, is the global leader in gas phase (chemical) filtration technology. Our products and solutions are targeted towards providing superior levels of indoor air quality in a variety of environments including but not limited to oil & gas; water treatment; heavy manufacturing; electronics & semiconductor manufacturing; data centers; transportation; mining; commercial offices; restaurants & food service; galleries, museums, archives & libraries – for corrosion protection, odor control, health, and preservation applications.  We are seeking a dynamic, results-oriented commercial operations leader to join our team and drive seamless customer experience in the US and beyond. 

We are looking for an experienced commercial operations leader to join our team and support our rapid growth. The Customer Experience Manager is responsible for day-to-day customer service activities for the US customer base as well as close partnership with the sales team to drive continuous improvement in our customer experience.

• • Customer Advocacy and Journey Mapping:
    • Strive to make Purafil easy to do business with for all internal and external customers and partners
    • Build strong customer relationships by understanding channel needs and preferences.
    • Implement customer experience strategy aligned with company’s overall goals and objectives.
    • Map out various stages of customer journey to identify pain points and improvement opportunities.
  • Cross-Functional Collaboration:
    • Act as a liaison between different departments such as marketing, sales, operations to align efforts and create seamless customer experience.
    • Work with Supply Chain / Logistics to streamline buy/sell order processes.
  • Project Management:
    • Manage projects that address customer issues and complaints to improve customer experience.
  • Data Analysis:
    • Create and manage reporting of customer metrics, goals and performance.
    • Identify trends, patterns, and opportunities for improvement for the customer experience.
    • Leverage technology to enhance the customer experience under CRM and other relevant tools.
  • Continuous Improvement:
    • Use PowerBI and other tools useful to refine the customer experience.
    • Map out and introduce improved data entry solutions for orders.
  • Inside Sales:
    • Work closely with sales team to identify opportunities for upselling and account growth
  • Customer Service:
    • Foster strong partner relationships including receiving customer feedback, investigating customer complaints, and resolving customer issues
    • Enter orders from customer and partner POs accurately and completely
    • Manage SalesForce case load to resolve cases as efficiently as possible
    • Management of orders including answering questions about orders, reviewing shipping status, sharing tracking information and all other tasks related to order management
    • Manage the returns and credits process for quality issues
    • Manage orders through EDI/SPS
    • Answer the main phone line for the company and address customer questions or transfer to the appropriate party

• Embraces Filtration Group’s values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.
• An assertive leader with a bias for action and an entrepreneurial orientation, with a willingness to move fast and inject velocity into everything we do.
• Ability to travel 10% of the time.
• Familiarity with SalesForce or similar CRM tool preferred.
• A demonstrated track record of owning and driving results; not just reporting results.
• Collaborates and easily gets along in team-based environments.
• Detail oriented and data driven.
• Strong written and verbal communication skills
• Highly organized and able to manage multiple priorities.
• Demonstrates a learning mindset and a high degree of intellectual curiosity about the business.
• Excellent communication skills and ability to gain internal alignment across different stakeholder groups – cross functional team, segment management, division management and executive leadership.

Work Environment:

This is a remote position that will require occasional travel to headquarters, trade shows, or customer sites. The employee will be required to manage his/her workspace within their home. The work area must look professional, no offensive language or art in background/ camera frame, and free from disruptions. This role frequently engages in video calls with partners, the area should represent the values of Purafil, or a virtual background may be used. Professional and business casual clothing must be worn to look presentable on all calls. Employee must be present online during their scheduled work hours.