Graphic Designer
Company: LDX Digital
Location: Philippines
Published: 2025-09-18
👋 What’s the Company Like?
LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising.
We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results.
Our team is fully remote and globally diverse, united by a shared passion for creativity, strategy, and innovation.
We’re currently looking for a Graphic Designer with a strong portfolio in eCommerce performance creatives.
If you thrive in a fast-paced, data-driven environment and love designing bold, conversion-focused visuals that stop the scroll—this role is for you.
💻 What We Want You To Do
As a Graphic Designer at LDX Digital, you’ll be responsible for creating high-performing ad creatives, landing page assets, and digital graphics tailored to eCommerce and DTC brands.
Working alongside video editors, copywriters, and media buyers, you’ll design thumb-stopping visuals that fuel paid ad campaigns across Meta, Google, YouTube, and TikTok.
This role is ideal for someone who merges strong design fundamentals with a conversion mindset, has excellent taste, and works quickly without sacrificing attention to detail.
🎯 Key Responsibilities
Ad Creative Design
- Design static and animated ad creatives for Meta (Facebook/Instagram), Google Display, and YouTube thumbnails.
- Create eye-catching, scroll-stopping visuals with strong hooks, CTAs, and eCommerce product presentation.
Landing Page Assets
- Design graphics, headers, icons, and illustrations to support high-converting funnels and landing pages.
- Work closely with funnel strategists and copywriters to bring UX wireframes to life.
Brand Consistency & Adaptation
- Design within brand guidelines while elevating brand identity through fresh and creative concepts.
- Adapt designs for various placements and formats (desktop, mobile, stories, reels, etc.).
Data-Driven Iteration
- Interpret ad performance data to tweak creatives for better CTR, ROAS, and engagement.
- Run variations and A/B tests on graphic concepts to identify top-performing visual angles.
Design Innovation & Trend Awareness
- Stay up to date on ad design trends, top-performing formats, meme marketing, typography trends, and eCommerce visual styles.
- Pitch original creative concepts and hooks during brainstorms.
Collaboration & Workflow
- Collaborate with video editors, funnel designers, and media buyers to deliver cohesive ad campaigns.
- Use tools like Figma, Canva, or Adobe Suite to share and hand off assets cleanly.
- Organize assets in shared folders and keep version control tidy.
Requirements
🤝 You’re Perfect If You Have
- 3+ years experience as a graphic designer, preferably in eCommerce or performance marketing.
- Proven portfolio of high-converting ad creatives (Meta/Google/YouTube/TikTok).
- Strong proficiency in Figma, Photoshop, Illustrator, and Canva.
- Understanding of direct-response marketing principles, including hooks, CTA hierarchy, and conversion design.
- Ability to balance aesthetic polish with performance goals.
- Clear English communication (written and verbal) for remote collaboration.
- Highly organized with the ability to handle multiple fast-moving projects.
- Excellent eye for typography, layout, and composition.
- Comfortable working independently and asynchronously in a remote-first environment.
- Experience designing creatives for DTC brands or performance agencies.
- Familiarity with motion graphics, GIF creation, or video thumbnails.
- Basic knowledge of A/B testing, ad analytics, and performance metrics like CTR and ROAS.
- Exposure to landing page design or funnel layout thinking.
Benefits
🌟What’s in it for you:
- Fully Remote Work: Enjoy the flexibility to work from anywhere.
- Impactful Voice: Be a key player in shaping media strategies and driving client success.
- Growth Opportunities: Advance your career quickly in a dynamic and fast-paced environment.
- Continuous Learning: Access to the latest courses, certifications, and learning opportunities. We support your professional growth.
- Competitive Compensation: Earn competitive pay with performance-based bonuses.
- Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment.
- Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies.
📝 Our Interview Process
1. Click Apply and submit your CV
2. Fill in a short survey & provide work samples
3. 1-on-1 video interview with HR
4. You will be asked to complete a short test task.
5. 1-on-1 video interview with Hiring Manager
About the company
We help innovative brands build compounding growth through intelligent data driven advertising. Here at LDX Digital we have one mission. To help our partners achieve scalable, measurable, predictable and sustainable compounding growth.
Product Designer
Company: Function Health
Location: LATAM, USA, Canada, Mexico
Published: 2025-09-18
Open to applicants currently residing within the United States, Canada, Mexico, or anywhere within the North, Central, & South Americas.
Company Overview:
Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.
Role:
We are seeking a creative and passionate designer to join our team. You will work with our product, engineering and operations teams to create exceptional, user-friendly experiences. You'll work on a cutting-edge product that enables our members to access their health data in real-time, and you'll be challenged to make a difference in people's lives.
The ideal candidate is comfortable working through ambiguity, complex data visualization, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions.
Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply. This role requires energy, talent, and a genuine passion for Function's mission.
Key Responsibilities:
- Product Understanding: Comprehend product goals, identify requirements, and address user problems to optimize both member impact and company benefits.
- Cross-Functional Leadership: Guide cross-functional teams through the design process, ensuring the successful implementation of new features and functionalities across multiple platforms.
- Solution Presentation: Illustrate and present creative solutions that enhance user experience; effectively communicate design rationale to stakeholders.
- Research and Integration: Support user experience research, share findings, and integrate insights into product development to continually refine user interactions.
- Design System Management: Work within, expand, and maintain a comprehensive and efficient design system, ensuring consistency and quality in design outputs.
Qualifications/Skills:
- Proven Experience: 5+ years experience, with at least 3 years of UI/UX design experience and 2 years of dedicated product design experience.
- Design Mastery: Proficient in design principles and best practices, including typography, desktop/mobile UI, color schemes, layout, and iconography.
- Portfolio: Possesses a diverse and compelling online portfolio that showcases a wide range of design projects.
- Critical Thinking: Willingness to challenge assumptions and commit to ongoing professional development.
To be a strong fit, you also need:
- Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
- Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.
- Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines in a fast-paced environment.
- Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
- Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.
Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.
Nice-to-Have Skills and Experiences:
While the core competencies are essential, the following qualifications will distinguish exceptional candidates:
- Figma Expertise: Experience with designing in Figma, showcasing proficiency in utilizing this modern design tool for creating dynamic and responsive designs.
- UX Research Leadership: Experience in leading or participating in user experience research, demonstrating a deep understanding of how to derive actionable insights from user interactions.
- Developer Collaboration: Experience working closely with front-end developers, along with a basic understanding of front-end technologies. Knowledgeable in cross-platform design principles for web, iOS, and Android, ensuring seamless user experiences across all platforms.
- Start-Up Experience: We highly value individuals with start-up experience, especially former founders or early hires. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.
- Familiarity with Health Technologies: Knowledge of or experience with popular health technologies, such as Oura, Whoop, Apple Watch, and CGMs (Continuous Glucose Monitors). An interest in or experience with health and wellness technologies suggests a passion for leveraging technology to improve personal and community health outcomes.
Why You'll Love Working With Us:
- Comprehensive Benefits and Time Off: Enjoy 20 days of paid vacation annually, plus the flexibility to choose from 13 holidays — tailoring your time off to what matters most to you.
- Empowerment in Your Role: Revel in the autonomy to handpick projects that resonate with your passion and expertise. Thrive in a supportive atmosphere where your independence is cherished, free from the constraints of micromanagement.
- Collaborative and Innovative Culture: Become part of a vibrant community that not only values but thrives on collaboration and innovation. Here, swift execution and the celebration of fresh ideas are the bedrock of our success.
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
Head of Product
Company: Sluicebox
Location: Europe
Published: 2025-09-18
Channel Account Executive
Company: Sophos
Location: Brazil
Published: 2025-09-18
About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role SummaryThe Channel Account Executive (CAE) is accountable for managing strategic Sophos partners. They are responsible for developing joint business plans with partners to hit revenue and profitability targets by developing new MDR, services, MSP, and next-gen portfolio customer opportunities, up-sell, and cross-selling to existing customers and renewals.
What You Will Do
Develop relationships at all levels across the partner to drive revenue growth and profitability; particularly for mid-market customers, MSP, and Managed, Detection and Response (MDR) Build and execute business plans that identify, develop, and close incremental opportunities to deliver outstanding growth for the partner and Sophos. Enable partners to take full advantage of Sophos comprehensive solution and services portfolio to improve their customer’s security protection and response. Directly support partners qualify and close complex customer deals, engaging wider sales and sales engineer teams where required, gathering insights to ensure accurate business forecasting Own and manage the frequent joint business review, and planning process between Partners’ and Sophos decision makers, incl. clearly defined KPI’s and SMART goals with agreed outcomes. Collaborate to develop marketing plans with partners to drive incremental sales pipeline ensuring high return on investment from activities like lead gen campaigns and events Coordinate the involvement of Sophos staff, including product management, sales, SE, marketing, support, service, and management resources to meet partner performance objectives and partner expectations. Drive high renewal rates by ensuring partners focus on their renewals and build an engagement plan to align Sophos and Partner teams, identify new business, and cross-sell opportunities. Ensure the Sophos Sales Centre of Excellence is proactively engaged to manage processes to progress and close of sub-100 user opportunities. Motivate, educate, and ensure Partner sales and technical staff are go-to-market ready, provide access to certification and training materials and develop an enablement plan.
What You Will Bring3-5 years of channel sales and territory management in networking or security sectors Experience building successful business and marketing plans Understanding of the technology channel eco-system and the business model of different types of channel partners (VAR/MSP etc.) Adept at account management and business partner techniques with strong interpersonal, active listening, discovery, and qualification skills Solid technical acumen able to explain the benefits of different technologies, strong cybersecurity knowledge an advantage Experience of translating market trends and customer issues and needs into business opportunities for partners Ability to thrive in a team selling environment, winning together outlook with the ability to build relationships and influence via email, telephone, and in person Excellent organizational skills and ability to prioritize and manage multiple tasks at once #li-remote#B2#Li-FC2
Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Technical Support Engineer
Company: Honeycomb.io
Location: Australia
Published: 2025-09-18
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
The Support Engineering team sits at the heart of Honeycomb’s customer experience, providing best-in-class technical support and acting as trusted advisors to our customers.
What you’ll do in the role:
- Provide thoughtful, expert technical guidance to Honeycomb’s users via our support channels, adhering to our SLAs and helping Honeycomb Support maintain and expand its best-in-class reputation.
- Operate with high autonomy; drive work to done through persistence and followup. This role will be located in a new region for Honeycomb Support, and success requires being proactive, resourceful, and effective without constant peer or manager overlap.Be unabashedly cross-functional, working within Honeycomb to drive resolution and awareness of customer issues.
- Routinely author and update knowledge base articles, internal documentation, and other support content.
- File issues and feature requests on behalf of customers, providing key context and flagging trends for our partners in Product and Engineering.
- Participate in rotations for emergency on-call support, coordinating with and escalating to our Engineering teams.
- Continuously keep up to date with Honeycomb technologies, product offerings, and emerging use cases.
What you’ll bring to the role:
- System operations and/or software development experience, including fluency with one or more of these programming languages: Ruby, Python, Go, JavaScript, Java, or .NET
- Clear, proactive, empathetic interactions with customers and coworkers alike
- A consistent drive to learn, collaborate, and move initiatives along in a remote work environment
- Previous experience supporting a SaaS (software as a service) product with highly technical usersFacility with AI tools such as ChatGPT, Claude, MCPs, etc. and their role in support processes and the customer experience
- A strong desire to interact with customers during day-to-day work, listen to their needs, and remove blockers to their success
- Available to start your day at 5pm PT, and help to offset the current team coverage
Nice to Have:
- Experience with instrumentation and distributed tracing tools such as OpenTelemetry
- An understanding of modern observability practices and/or other observability solutions
- Familiarity with using and troubleshooting any of the following technologies or similar:Cloud networking and administration, including Kubernetes, Terraform, AWS Lambda
- Comfortable using support ticket platforms such as Freshdesk, Zendesk, or similar
- Previous success with, and a developed practice for, working remotely
On Target Earnings (OTE) based on level of experience (Base + Commission)$190,000—$210,000 AUDBase Salary based on level of experience$170,000—$190,000 AUD
What you'll get when you join the Hive:
- A stake in our success - generous equity with employee-friendly stock program
- It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
- Time to recharge - Unlimited PTO and paid sabbatical
- A remote-first mindset and culture (really!)
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of paid parental leave, regardless of path to parenthood
- Annual development allowance
- And much more...
Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
- All communications will come from an @honeycomb.io email address
- We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or Yahoo.
- Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to:
- Social security or tax identification numbers
- Credit card numbers
- Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the Honeycomb Privacy Notice.
If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact privacy@honeycomb.io. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Product Owner
Company: Sweedpos.com
Location: USA
Published: 2025-09-18
Hi there! We're SweedPos, a product-driven startup building an all-in-one cannabis retail platform. We’re on the lookout for a ML Product Owner to join our team remotely and help us scale and optimize our platform.
About UsAt Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics and Inventory Management into a single, seamless solution—eliminating the need for multiple third-party tools.
We believe in simplicity, efficiency, and innovation. That’s why we build for scalability and performance, making life easier for cannabis retailers while driving real business growth.
Why We’re Doing ThisAt Sweed, we believe in the medicinal potential of cannabis. It has been shown to help with chronic pain, anxiety, depression, and many other conditions. Despite the lingering stigma, we see cannabis as a powerful tool for improving lives.
The industry is evolving rapidly, and we’re here to drive that transformation—making cannabis retail more efficient, accessible, and customer-friendly.
Where We Are NowWe’ve been on the market for 7 years, continuously growing and refining our product.
Our focus is on earning customer trust, which means constantly improving our delivery processes and rolling out new features. At the same time, we navigate the complex legal landscape of the cannabis industry, ensuring our platform remains compliant and future-proof.
Team StructureOur total team size is over 200 people:
The development team is distributed globally and organized into cross-functional product teams. These teams typically consist of 8–12 members, including front-end and back-end developers, QA specialists, and analysts.
Each team is led by a Team Lead and a Product Owner, ensuring effective collaboration and clear direction.
Meanwhile, our CEO, account managers, and customer success team are based in the USA, working closely with us to align product development with business and user needs.
Why This Role MattersAs ML Product Owner, you’ll shape the ML strategy and connect machine learning capabilities with business and customer impact. You’ll own the ML roadmap, define use cases, prioritize initiatives, and work cross-functionally to ensure ML adds tangible value to our clients and product. You’ll act as the bridge between technical execution and business outcomes.
What to do in the project?Own and prioritize the ML roadmap, aligning with company and product goals.
Translate business needs into ML use cases: recommendations, personalization, demand forecasting, fraud detection, etc.
Work with stakeholders (Product, Marketing, Retail Ops, Clients) to identify opportunities for ML to drive measurable outcomes.
Define success metrics for ML features and track their business impact.
Collaborate with the ML Tech Lead and engineering team to deliver scalable, production-ready features.
Communicate ML strategy and progress to leadership and clients, ensuring clarity of value.
Stay on top of market/industry trends in ML for retail and bring relevant innovations into the roadmap.
What professional skills are important for us?5+ years of experience in ML, data science, or product roles with ML-heavy focus.
Strong background in applied ML with a track record of delivering business-impactful solutions.
Ability to translate business needs into technical requirements and vice versa.
Excellent stakeholder management, prioritization, and communication skills.
Experience working with technical ML teams and guiding them toward product outcomes.
Bonus: experience in retail, personalization, marketing analytics, or regulated industries.
What Else Matters?Proactivity – We love team members who take initiative and provide feedback
Critical thinking – We value problem-solvers who think beyond just writing code
Adaptability – Our industry is evolving fast, and we need people who thrive in change
What We OfferSalary in USD (B2B contract with the US company)
100% remote – We’re a remote-first company, no offices needed!
Flexible working hours – Core team time: 09:00-15:00 GMT (flexible per team)
20 paid vacation days per year
12 holidays per year
3 sick leave days
Medical insurance after probation
Equipment reimbursement (laptops, monitors, etc.)
Hiring ProcessRecruiter Call (up to 1 hour)
Interview with Hiring Manager (1 hour)
Interview with VP of Operations (30 minutes)
Interview with VP of Product (up to 1 hour)
Billing Assistant
Company: Cerbo
Location: USA
Published: 2025-09-18
The Company
Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for most everything they do in their day-to-day. Cerbo originally started as a developer’s nights-and-weekends project. And has grown into one of the leading EHR systems for functional or “root cause” medicine and membership- or cash-based clinics. Because of our unique origins, we often approach things a bit differently. That is, success for us is not just about the bottom line. It’s more about providing a great product, operating with integrity, and supporting our clients and our team. During the past four years our team has grown and thousands of practitioners use our product. To this end, we’re looking for a Billing Assistant to join our growing team.
About the Job
The clinics we represent range in size from a solo practitioner to 100+ staff. Our billing team navigates the initial stages of bringing on a new client including deposits, staying on top of our waitlist, and setting up client billing subscriptions.
In addition to creating their monthly subscriptions, the billing team reviews changes to clinic staffing and updates their subscriptions accordingly. This is currently a manual process, as such, this role is best suited for someone who is meticulous when it comes to data entries that are analogous.
Cancellations are also processed by our billing department. This involves setting up the tools for downloading data, providing the client with instructions, and closing out both their EHR and billing accounts.
Primary Responsibilities
- Monitor edits to user accounts and update billing subscriptions accordingly
- Provide customer support via email or phone when clients make inquiries about their invoices, need their information updated, and/or have questions about navigating changes to their staff
- Update records in our internal client management software, and issue/ track new client sign up paperwork
- Assist with processing client cancellation requests
Qualifications
- Natural inclination for being meticulous
- Comfortable asking for clarity when needed
- Customer service experience is a plus
- Be comfortable with ambiguity; startup/growth environment experience preferred
- Project management skills
- Proven ability to gain proficient with complex processes
- Detail-oriented and adopt a process-oriented mindset
- And above all, work ethic, common sense, and follow-through!
Experience with the following systems/skill sets is a plus, but not required.
- ActiveCampaign
- Adobe Sign
- Chargeover
- Data Entry
- Excel
- FreshDesk
- HTML/CSS
- Quickbooks
- Hubspot
Compensation & Benefits
- Competitive compensation based on experience
- Comprehensive health, dental and vision benefits
- 401(k) with matching company contribution
- Short-term disability & long-term disability insurance
- Paid Time Off and company holidays
- Full suite of remote working tools and processes
Location: 100% Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Experience RequirementsEntry Level
Technical Support Engineer
Company: Junction
Location: USA
Published: 2025-09-18
Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to use health data to unlock unprecedented insights about health and disease.
Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
We’ve got some of the greatest hearts and minds from Babylon, Ro Health, SpaceX, Instacart and Monzo - working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re connecting millions already.
🏃🏼 Short on time? Summary below
Who you are: a curious, mission driven, technical person who loves solving complex puzzles - ideally with over 2 years scripting/debugging experience
Us: We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT.
Salary: $90K - $120K [based on experience and location]
Time zone: You are physically based in an East Coast state
Why we need this role
We’re searching for a Technical Support Engineer to support our customers with API related issues as we continue scaling - fast. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. We’re helping millions of patients get the healthcare they deserve and have huge grow ambitions.
Who you’ll be working with
You will be reporting into our Customer Support Lead, Eliot to help build out what technical support looks like at Junction
Alongside you'll be working with Tiffanie our Customer Engineer who will be supporting customers on Tier 3 highly technical queries and focusing building features to reduce support demand
Our team is very small and therefore flat so you’ll be working closely with our operations team, product engineers and sales to deliver a world class customer experience - our entire team is now 32
What you’ll be doing day to day
Debugging issues coming through from customers. Looking through logs, reading documentation and getting to the root cause of the issue
Writing technical documentation to help reduce inbound queries as we continue to build out the product
Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - given our stage, you’ll be wearing lots of different hats
Who you are
You care about helping to build a product that positively impacts society, fixing healthcare is a driver for you
You get energy from solving complex technical puzzles and thinking on your feet to find a solution
You thrive in a fast moving, sometimes chaotic environment
Your communication written and verbal for technical concepts is clear and understandable
You are familiar with Python and have written scripts / debugged issues for a couple of years
How you’ll get to know us
Initial call - 30 minutes with Beth, our Head of Talent
Behavioural interview - 30 minutes with Eliot - Customer Support Lead
Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team
What is the current compensation package
Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our handbook here.
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location
New laptop
Oh and before we forget:
Our API docs are here
Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
Important details before applying:
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