Headquarters: Copenhagen, Denmark URL: https://getcue.com Senior Software Engineer About the Role We're looking for a Senior Software Engineer who wants to own problem spaces, not just complete tasks. You'll be pointed at areas like "bank reconciliation for legacy ERP customers" and expected to figure out what to build, how to build it, and ship it. You'll make technical decisions that set precedents and shape the systems future engineers inherit. This is a role for someone who thrives in ambiguity. We won't hand you detailed specs — we'll share user problems and what we know, and trust you to go figure it out. What You'll Do Own entire problem spaces end-to-end: from understanding the user problem to shipping the solution Make meaningful technical decisions — choosing patterns, setting architectural direction, and building systems that last Work autonomously with minimal oversight, identifying what to build next rather than waiting to be told Ship frequently and iterate based on real usage, not theoretical perfection Communicate decisions and progress clearly in writing, working async-first across the team What We're Looking For You're a great fit if you: Treat the product like it's yours — you don't wait for permission to fix something or build something that needs building Think about the people using what you build, and ship useful over elegant Communicate well in writing and stay productive without needing constant real-time feedback Get energized by unclear problems — you ask clarifying questions and move forward, rather than stalling Have picked up new languages, frameworks, and domains throughout your career and enjoy doing so Technical Requirements Solid backend fundamentals — you've built and shipped production systems Data integration experience across APIs, webhooks, file ingestion, ETL, or similar Strong SQL and relational database skills Nice to Have Workflow orchestration experience (Airflow, Prefect, LangGraph, or similar) Graph database or complex data modeling experience Previous early-stage startup experience LLM/agent experience — tool-use patterns, agents that call APIs, document processing Production agent ops experience — evals, tracing, observability, prompt versioning Our Stack (All Learnable) Golang (backend — Go monolith architecture) Vue/Nuxt (dedicated SSR frontend, though this role is backend-heavy) GCP, PostgreSQL Agent orchestration frameworks (e.g., LangGraph) We care far more about your ability and willingness to learn than whether you already know our exact stack. What Success Looks Like In your first 90 days, you'll have: Shipped multiple features to production Started identifying what to build next on your own Made technical decisions that improved the product — including ones we might not have thought of Earned the trust to own a workstream independently Established at least one pattern or practice that makes the codebase better To apply: https://weworkremotely.com/remote-jobs/cue-senior-software-engineer

Headquarters: Athens, Greece URL: https://aktor.ai We are hiring a (Senior) AI Solutions Engineer to join our AI engineering team remotely and help us build, harden, and scale AI agents. The Role This is a hands-on engineering role at the frontier of AI-augmented software development. You will design, build, and ship production AI agents, but the way you build them may look different from what you’re used to. Our engineers work heavily with AI coding assistants and autonomous agent tooling. The craft has shifted: writing every line yourself matters less than knowing what good looks like. Making sound architectural decisions, maintaining quality standards, and steering AI-generated output toward well-structured, maintainable systems. You will spend more time thinking, reviewing, and deciding than typing. That said, you still need strong engineering fundamentals. You can’t evaluate what you don’t understand. The best engineers in this new paradigm are the ones who know when the AI is wrong and can articulate why. What You’ll Do •       Build and ship AI agents end-to-end: from scoping and prototyping through optimisation and production rollout. •       Architect for reliability: design observability, logging, guardrails, evaluation pipelines, cost controls, and human-in-the-loop flows. •       Integrate with enterprise systems: build connectors and retrieval pipelines to data stores, APIs, and line-of-business applications. •       Review and elevate: review AI-generated code and designs with a critical eye. Challenge what doesn’t meet the bar, accept what does. •       Own quality: write and maintain evaluation datasets, define accuracy targets, and treat failure modes as first-class engineering concerns. •       Document clearly: produce designs, runbooks, and technical documentation that others can follow. What We’re Looking For Engineering Judgment Over Stack Knowledge We care far less about which specific frameworks you’ve used and far more about whether you make good decisions. Technologies change fast; judgment compounds. •       Strong software engineering fundamentals. You understand how systems are built, how they break, and how to keep them simple. •       Experience with LLM-based systems in production or near-production settings (agents, RAG, automation, orchestration). •       A product-minded approach. You think about what you’re building and why, not just how. You understand that the goal is a working solution that serves a business need. •       Architectural taste. You can look at a system design, whether you wrote it or an AI generated it, and tell whether it’s sound, over-engineered, or cutting corners that will cost you later. •       Comfort with ambiguity. AI systems don’t behave like deterministic code. You’re comfortable with probabilistic outputs, evaluation-driven development, and iterative refinement. Levels Engineer (typically 2–5 years total; 1+ with AI systems) •       Ships features and integrations independently. •       Implements evaluation datasets, prompt engineering, and observability. •       Contributes to design discussions and follows established guidelines. Senior Engineer (typically 6–10+ years; 2+ leading AI deliveries) •       Leads end-to-end implementations and makes architecture choices. •       Designs data/retrieval schemas, instrumentation, and cost/latency budgets. •       Sets quality bars and mentors teammates. Nice to Have: Experience with agent orchestration frameworks, vector/graph databases, Postgres/Redis, tracing/observability platforms, Azure, or ERP integrations. Specific tools are flexible; equivalent experience is welcome. Professional Qualities •       High ownership and follow-through. You don’t wait to be told what to do next. You see what needs doing and you do it. •       Pragmatic and quality-conscious. You use the simplest approach that solves the problem well. You don’t gold-plate, but you also don’t take shortcuts that create future pain, especially when the cost of doing it right is marginal. •       Reliability-first mindset. You treat guardrails, evaluation, and failure handling as core engineering work, not afterthoughts. •       Clear communicator. You write crisp messages, document decisions, and can explain technical trade-offs plainly. •       Dedicated and self-driven. You’re comfortable with autonomy and manage your own time effectively. You’re the kind of person who, when something is running, keeps an eye on it, not because someone asked, but because you care about the outcome. What We Offer •       Competitive compensation and benefits. •       The opportunity to build production AI agents used by real businesses, measured by tangible KPIs. •       A modern, AI-native engineering environment where you’ll work with cutting-edge tooling daily. •       Autonomy to shape engineering standards and best practices. •       Career growth with executive visibility in a large, impact-oriented group. Hiring Process 1.    Initial interview: a structured conversation to understand your experience, thinking, and motivations. 2.    Paid collaborative project: instead of a contrived take-home test, you’ll work on a real-scope assignment alongside other candidates over a ~2-week window, so you can fit it around your schedule. Top contributions will be awarded cash prizes. This is the core of our evaluation. We want to see how you work, not just how you talk about working. 3.    Final interview: a conversation with the CEO of Aktor AI and the Head of Solution Delivery. Our hiring process uses AI-assisted tools for application screening and includes an AI-powered interview stage. All decisions are made by people. Details •       Location: 100% Remote, in Europe or Asia. •       Reports to: Head of Solution Delivery •       Collaboration: You’ll work closely with the Athens-based engineering and solution delivery teams asynchronously, with regular video check-ins. To apply: https://weworkremotely.com/remote-jobs/aktor-ai-senior-ai-solutions-engineer

Headquarters: United States URL: http://www.leadupgym.com The Role You build the majority of the user-facing application. You work from a detailed specification and follow patterns set by the senior developer. AI coding tools are a core part of your workflow. This is a fast-moving environment. You’ll have clear specs, but priorities will shift as the product meets real users. We need someone who treats that as normal. Why this is different from most junior roles: You're not joining a 50-person engineering team where you'll spend six months on a button. You work directly with the senior developer and the CTO - both hands-on builders. You'll get real code reviews, real architectural conversations, and real mentorship. The product is being built now, with pilot clients coming within months. Your code ships to actual users, fast. What You’ll Do Build the full user-facing web application: dashboards, reports, settings, onboarding Build admin views: user management, configuration, aggregate data Implement supporting systems: notifications, emails, exports Write tests against defined error scenarios Contribute to database schema design alongside the senior developer and the CTO Daily sync with senior developer; PR review on every merge Required 1–3 years of professional development experience (internships and freelance count) React (or Next.js) for frontend, Python for backend (FastAPI experience is a strong plus) Basic PostgreSQL: can write queries, understands joins, can contribute to schema design Active AI coding tool user (Claude Code, Cursor, Copilot) — part of your daily workflow Can read a spec and ship features without hand-holding Comfortable with changing priorities Asks questions when unclear rather than guessing Solid written and spoken English Preferred FastAPI experience Tailwind CSS, responsive design Authentication flows (OAuth, JWT) Dashboard or report-style interfaces Portfolio or GitHub showing end-to-end projects Why Join You won’t guess what to build. Detailed spec. Your creativity goes into quality and speed. You’ll learn from strong people. Senior developer sets patterns. CTO works hands-on with the team. Your work ships fast. Pilot clients within months. Real users, real feedback. Ground floor. The product is being built now. If it succeeds, you were there from the beginning. Process 1. Application review 2. Technical conversation with the CTO 3. Offer. If the interview goes well, we move fast To apply: https://weworkremotely.com/remote-jobs/leadup-ai-full-stack-developer-junior

Headquarters: Remote US About EthosEthos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! Design at EthosDesign at Ethos plays a meaningful role in shaping our product and customer experience end-to-end. We work cross-functionally to solve hard problems, build products that matter, and raise the bar for craft in a highly regulated, decision-heavy domain. You’ll experiment, learn quickly, and help us build a stronger design practice as we grow.About the RoleWe’re looking for Ethos’ first Design Systems Designer to build and evolve the design system that powers our customer and internal experiences.This is a true 0→1 opportunity. Ethos is not yet “design-system mature,” and that’s exactly why this role matters: you’ll help bring structure to how we design and build UI, without slowing down product teams or over-engineering processes. You’ll partner closely with Product Design, Engineering, Brand/Creative, and Content Design to create a system that helps teams move faster while improving consistency, accessibility, quality, and trust.This role is a blend of strategy and hands-on execution. You’ll define what the system is, build it in Figma, help translate it into production-ready components and tokens with engineering, and set the operating model that keeps it healthy as Ethos scales into its next chapter.Duties and Responsibilities:Strategy & FoundationsEstablish the vision, principles, and roadmap for Ethos’ design system — balancing long-term scalability with near-term product needs.Audit the current system, product UI and identify the highest-leverage opportunities to standardize patterns and reduce inconsistency.Define a scalable token strategy (color, typography, spacing, elevation, motion, etc.) and a clear approach to theming and brand expression across products.System Design & CraftDesign, build, and maintain Figma libraries (components, styles/variables, templates, and patterns) that product teams can confidently use.Create high-quality component specifications with clear interaction behavior, states, responsive guidance, and accessibility considerations (focus, keyboard, contrast, error handling, etc.).Ensure the system supports narrative, conversion-driven experiences (e.g., discovery flows, applications, underwriting moments, onboarding, policy management, lifecycle touchpoints).Engineering PartnershipPartner with Design System / Front-End engineers to translate the system into reusable code components and tokens (and help define component APIs that work for product teams).Align on workflows that keep design and code in sync (component lifecycle, versioning, release notes, deprecations).Drive pragmatic adoption: start where it matters most, ship iteratively, and build credibility through visible product impact.Governance, Adoption & EnablementBuild documentation that is actually used: guidelines, do/don’t examples, usage rationale, and decision records.Coach and enable partner teams (Product Design, Engineering, PM) on how to use the system effectively and when to extend it.Create a lightweight contribution process that enables product designers and engineers to propose, review, and add to the system.Measurement & IterationDefine what success looks like and track meaningful signals (adoption, UI consistency, reduced design/development time, accessibility improvements, fewer regressions).Partner with Research and Data teams where useful to connect system changes to outcomes (quality, user confidence, conversion efficiency).Qualifications and Skills:7+ years of relevant experience, with a track record of setting system strategy, driving cross-team adoption, and raising the bar for design quality across an organization.Strong product design foundation with excellent visual and interaction craft — you care deeply about details and can scale that quality through systems.Hands-on experience building and maintaining design systems in Figma, including component architecture, documentation, and scalable patterns.Strong working fluency with modern front-end concepts (tokens, components, states, responsive behavior). You don’t need to be an engineer, but you can collaborate closely with engineering and understand tradeoffs.Experience setting accessibility standards and shipping accessible components (WCAG-informed practices, inclusive design thinking).Ability to thrive in ambiguity and build structure where it doesn’t yet exist — you’re pragmatic, opinionated, and iterative.Clear communicator who can align diverse stakeholders and influence without relying on formal authority.A portfolio that demonstrates end-to-end design system thinking and real-world impact (adoption, quality, speed, consistency).Experience building design tokens pipelines and/or working with tooling like Storybook or similar component documentation environments preferred.Experience with video, motion, illustration/iconography, tone preferred. #LI-Remote #LI-JA1The US national base salary range for this full-time position is $126,000 - $224,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. You can find further details of our US benefits at https://www.ethoslife.com/careers/Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent. To apply: https://weworkremotely.com/remote-jobs/ethos-life-staff-design-systems-designer

Headquarters: US URL: https://knack.com About Knack Knack is an AI-powered no-code software development platform enabling organizations to manage, analyze, and share business data. The no-code market is growing at over 30% annually and projected to be almost $200B by 2030. Founded in 2012, Knack has grown into a leading player in the no-code movement, enabling businesses, teams, and individuals to build custom applications without writing a single line of code. Serving a wide range of industries, from healthcare and education to finance and nonprofits, and organizations from small businesses to Fortune 500s, Knack enables users to boost data visibility and streamline operations. To date, the platform has powered 400,000 apps and stored more than 5 billion data records for over 15,000 customers. Its enterprise-grade functionality includes an AI-powered visual builder, robust data structures, user access controls, and automation capabilities, all delivered by a fully remote team committed to trust, continuous improvement, and measurable impact. The role: We’re hiring a brilliant Senior Front-end Engineer to help us meet the enormous challenges of building a world-class UI/UX for our new platform, built with React and Asterisk, our custom design system. We’re looking for someone who is not just a fast Typescript coder, but also cares deeply about our customers' experiences, code quality, and architecture, can switch contexts easily, and enjoys diving into the deep end of challenging work. We seek applicants who are passionate about what matters to them and want to join a fun, close-knit team of high-quality individuals who, above all, enjoy working together! In this role, you will: Leverage React and Typescript to craft clean, beautiful, maintainable, extensible, and secure code. Refactor and modernize our codebases to increase maintainability, performance, and rapid iteration. Drive innovative problem-solving on challenging engineering problems, including reusable and responsive UI components, app global state management, validations and error handling, theme management, rendering performance, and JS bundle optimizations. Collaborate with a broad set of stakeholders from Production Management to Customer Success to enable well-informed business decision-making by bringing appropriate information to discussions, clarifying scope, accurately presenting tradeoffs, and communicating potential scope changes and alternatives with associated pros/cons. Be an inspiring and supportive teammate by following the engineering processes, communicating often and quickly, participating in PR reviews, pair programming, active feedback, idea generation, coaching, learning, and being a delightful human being. We're looking for someone who is: A problem solver. You aren't afraid to go deep, experiment, learn on the fly, and do the work. Passionate about turning complex business requirements into elegant software that delights users. Flexible. When given a UI/UX spec and requirements, you can achieve the resulting behavior, look, and feel, and help create the associated APIs to drive the backend data. Experienced as a meaningful contributor to a data-driven architecture at scale. Humble but opinionated. You have lots of ideas, yet you are happy to shift directions when a better path emerges. You take your work much more seriously than you take yourself. An active collaborator. You want feedback on your work early and often, and you enjoy a collaborative process because it challenges you to do better work. Hungry for meaningful work and space to do it. Knack is a complex product in a complex space, and the work is extremely challenging - but also deeply rewarding. Knack has a significant impact on the operations of thousands of companies and organizations. Comfortable in dynamic environments, making measurable progress amid competing priorities. Comfortable working both independently and as part of a collaborative team environment. Qualifications: 4+ years of experience shipping enterprise-grade products. 4+ years of extensive experience and proficiency in JavaScript, TypeScript, React, and CSS. Experience building highly reusable components and writing unit/integration tests. Experience with API design and development. Experience with modern software engineering development and automation tools like Git and CI/CD pipelines. Excellent interpersonal and communication skills, both written and verbal. Bonus points: Experience with AI technologies (CoPilot/Cursor, MCP server, agentic platform, etc.) Experience with Node.js, Tailwind, Tanstack, Zod, and Vue Experience with custom design systems and accessibility Experience in the no-code/low-code platforms A degree in computer science or software engineering To apply: https://weworkremotely.com/remote-jobs/knack-senior-frontend-engineer-react-next-js-full-time-contract

Early turnover is a frustrating cycle that costs your business valuable time and money. You spend weeks sourcing, interviewing, and training new candidates. You finally place them on the floor, hoping for a long-term partnership. Then, you are surprised when they leave after a few days. The main reason new hires leave quickly is often […] The post Stop Early Turnover: The Hidden Impact of Culture on Hiring appeared first on Award Staffing.

Headquarters: Toronto, Ontario URL: https://www.c4media.com/ C4Media, Inc. is seeking a motivated, fully remote Junior Project Coordinator (contractor) to join our global team. In this role, you will provide essential support for our expanding online learning and certification cohorts. As a Junior Project Coordinator, you will assist the team in planning and executing our virtual learning programs for software professionals. This is a foundational, entry-level role designed for someone who thrives on organization, clear communication, and the "behind-the-scenes" work. You will work under the close guidance of our program leads, learning the operational "ins and outs" of professional education in a highly collaborative environment. What You’ll Do Working as part of a team, you will assist with the daily operations of our online learning cohorts: Customer Service: Act as a first point of contact for learners. You’ll help distribute onboarding materials, answer inquiries, and follow up to ensure participants have a smooth experience. Logistics Assistance: Help maintain our digital learning environments, including Zoom room administration, Google Drive organization, and coordinating Slack communications. Editorial Pipeline Support: Support the coordination of "Capstone" learning projects by collecting participant bios, tracking deadlines, and sharing information with our internal editorial team. Trainer Coordination: Provide administrative support to facilitators by ensuring session materials are organized and sessions are ready to launch. Data Entry & Tracking: Assist in keeping our databases accurate. You’ll help track attendance, distribute feedback surveys, and compile results for program reports. Ad-Hoc Team Support: Help with research tasks and small operational details, such as tracking costs or coordinating with Finance and Marketing. Job Requirements  Professional Experience, Skills & Education: Excellent English proficiency (written & spoken) with the ability to communicate professionally with a global audience. A customer-first mindset—you are naturally helpful, patient, and supportive. Sharp attention to detail and exceptional organizational skills. Comfort with remote productivity tools such as Google Workspace and Slack. Technology curiosity: A desire to learn new software. Experience with CRMs, Figma, or basic HTML is a plus, but not required. A recent degree or 1-2 years of experience in an administrative or customer-facing role. A proactive, solution-oriented mindset with a strong willingness to help. Setup Requirements: Able to work in a full-time remote position Must reside in Argentina or Brazil Able to work as an independent contractor Able to work in overlap with our core global office hours (9 AM - 1 PM EST) Quiet home office and ability to work comfortably from home Reliable infrastructure: Access to high-speed internet and a modern computer Able and willing to travel to locations in the USA or Europe 1 - 3 times per year, with an average stay of 4-8 days each, to attend our software conferences and annual company meetings Only candidates who submit their applications in English will be considered for this role (including resume) Why work at C4Media Work from home - always: We are a remote-first and remote-always team who has been successfully operating on a work-from-home basis since 2007. And we have no intention of changing that. Travel the world: C4Media offers an opportunity to travel 3-4 times a year at our expense to NYC, SF, London, and other fun, global locations for conferences & team building. We also got you covered to add a sightseeing day to the end of the trip. Take care of each other: We look out for one another and prioritize respect, fairness, support, and well-being. Check out our core values on our careers page. Learn something new: C4Media’s culture is one of learning & mastering. Everyone has a training and education budget for professional growth every year and is encouraged to use it. Make friends across the world: Be a part of a leading, fast-growing international company and build a network of international friends and colleagues for life. Support wellbeing: In an effort to make physical activity more readily accessible, we offer staff an annual subsidy towards fitness and wellness. Generous paid time off: In addition to 25 paid days off in the 1st year and 30 paid days off in every subsequent year, we provide 1 paid day off for birthdays (or a similar special day) and 2 paid days for continuing education. Mentorship: Receive direct guidance and professional development from experienced project leads. Global Exposure: Interact with tech professionals and world-class trainers daily. Event Experience: Gain a front-row seat to how major international conferences are run, with potential opportunities to support in-person events.   Qualified candidates are to submit their applications on our C4Media website.   To apply: https://weworkremotely.com/remote-jobs/c4media-junior-project-coordinator

Headquarters: Remote URL: http://onthegosystems.com OnTheGoSystems is a profitable $12M fully remote company behind WPML, one of the most popular WordPress plugins in the world, powering over 1,5 million production websites and serving over 250,000 customers globally. We’re looking for a Senior Full-Stack Developer with strong technical judgment, the ability to dive deep into complex problems and domains, and the ownership mindset to drive solutions from definition to production impact, using AI as a practical tool to support effective engineering work. You’ll design and build solutions used by customers worldwide, engage directly with real users, and continuously improve both functionality and user experience. What You’ll Do Own features end-to-end: from problem definition to production impact Use AI to understand, generate, review, and refine code efficiently Make architectural decisions and consider system-wide impact Identify gaps in requirements and define the right behavior Handle selected support cases that require a developer’s perspective, working directly with clients. Turn real user problems into product and UX/UI improvements Continuously improve what you build based on real usage Build a deep understanding of complex product and technical domains, identify root causes behind difficult problems, and work with the team to deliver clear, practical solutions. Indicators You’re a Good Fit You take responsibility for outcomes, not just task completion You work well with evolving requirements and take the initiative to define solutions You balance system-level thinking with a strong sense of how product and technical decisions affect the user experience. You can guide and validate AI-generated code effectively You’re comfortable engaging with users to resolve issues, digging into technical problems, and fixing root causes You proactively identify problems and improve both product and UX Technical Requirements Strong experience with PHP and JavaScript Solid experience with React (Redux is good to have) Experience with databases and system design Automated testing (PHPUnit or similar) End-to-end testing experience Git and version control WordPress experience (good-to-have) The role is about owning problems, shaping solutions, and making the product better in real-world usage. If you’re looking for a role where you own real outcomes and operate at a higher level than traditional development, we’d love to hear from you. Apply today to join OnTheGoSystems! To apply: https://weworkremotely.com/remote-jobs/onthegosystems-full-stack-php-developer-1

Headquarters: Nigeria LemFi (Series B) is building the go-to financial app for the Global South.Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.With over 2 million users across the globe, we process over $1.5B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.The RoleWe are seeking a Customer Support Quality Assurance Associate to ensure consistent, high-quality customer interactions by monitoring, auditing, and evaluating support performance against company standards. This role is responsible for identifying gaps, driving improvements, and maintaining compliance to enhance customer satisfaction and overall service excellence.How You’ll ContributeEvaluate agent performance using established quality frameworks and scoring models.Identify service gaps, risks, and non-compliance trends through regular audits.Deliver actionable feedback and quality insights to support teams and leadership.Ensure consistency in customer experience, tone, and resolution quality.Track, analyze, and report on quality metrics and audit findings.Support continuous improvement initiatives to enhance customer satisfaction.Maintain comprehensive documentation, audit records, and quality guidelines.Prepare ad hoc reports as requested by Management and the Operations team.Provide Management with feedback on areas for improvement to enhance service delivery.Monitor and audit customer support interactions across all channels to ensure adherence to service quality standards.Who You AreThis role requires employees to have a solid understanding of all processes carried out by the Customer Support department.Employees must demonstrate emotional intelligence and professionalism when providing constructive performance feedback to support team members.Strong written, verbal, and nonverbal communication skills, along with keen attention to detail, are essential.Employees should possess problem-solving abilities to develop effective strategies for improving service quality.Additionally, the role requires individuals to be both goal-oriented and results-driven.What You Will BringTertiary education in marketing, communications, business management, or a related field is preferred.3+ years of experience in customer service, quality assurance, or a related support role.Prior experience in Fintech or Financial Services is a strong advantage, particularly in regulated or high-trust environments.Comfortable using Google Workspace and CRM platforms, with the ability to learn new tools quickly.Excellent communication, empathy, problem-solving, and collaboration skills.A self-starter who can work independently, manage priorities effectively, and consistently deliver high-quality work across multiple tasks and deadlines.The Interview ProcessTalent Screen (30 mins)Final interview (Task Presentation and behavioural) with the Hiring Team (30mins)Why Join LemFi?Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions.Our Values: How We WinSharp Customer Focus We cut through the noise and prioritize ruthlessly based on what drives real value.Lead with Data We trade instinct for insight. We test, analyze, and own the outcomes.Ownership We take responsibility for global outcomes, not just local wins.Grit We navigate ambiguity with resilience and keep pushing until the customer feels the impact.You can connect with us on LinkedIn and Instagram and if you haven't already, download the app on the App Store or Google Play. Diversity & Inclusion at LemFi To build the best financial tools for the global diaspora, we need a team that reflects the world we serve. We welcome builders from all walks of life who embody our values over a perfect resume.Don’t meet every single requirement in the job ad? Research shows that candidates from underrepresented backgrounds often hesitate to apply if they don't check every box. If you are excited about this role and our mission, we encourage you to apply anyway. You might be just the right person for this, or other roles. To apply: https://weworkremotely.com/remote-jobs/lemfi-customer-support-quality-assurance

Headquarters: Lyon, ARA, 69000 France Description de l'offre d'emploiN2JSoft recherche un(e) deuxième Product Designer pour accompagner Fanny, Lead Product Designer, au sein de l’équipe Produit. Tu contribueras à l’évolution de notre plateforme de gestion de notes de frais vers une suite de produits comptables plus complète (cartes de paiement, gestion de factures…). Le terrain de jeu est vaste et les défis sont nombreux !En tant que Product Designer Full-Stack, tu es la voix de l’utilisateur et un moteur clé de l’excellence produit dans notre environnement Fintech B2B. Tu es responsable de la conception de l’expérience utilisateur de bout en bout pour notre plateforme, qui comprend une application web responsive et des applications mobiles natives (iOS & Android).Ta mission consiste à transformer la complexité des processus financiers B2B en solutions numériques simples, accessibles et à fort impact business. Tu feras preuve d’une grande autonomie pour piloter tes projets, de la phase de research jusqu’à la livraison finale. Missions :Recherche & stratégie utilisateurComprendre les usages et besoins de nos clients B2B via des recherches qualitatives et quantitatives (entretiens, tests, enquêtes).Exploiter les données produit (Google Analytics, Mixpanel, Hotjar…) pour orienter les décisions, mesurer la performance et identifier des opportunités à fort impact.Synthétiser les insights pour cadrer les problèmes à résoudre en collaboration étroite avec le Product Manager et la Lead Product Designer.Conception UX/UI multi-plateformeConcevoir des parcours utilisateurs, user flows et wireframes adaptés à des produits B2B aux logiques métier complexes.Réaliser des maquettes UI haute fidélité, cohérentes avec l’identité produit sur tous les supports.Garantir une expérience fluide et qualitative sur le web responsive (desktop / tablette) et le mobile natif (iOS / Android).Qualité, système & collaborationIntégrer les bonnes pratiques d’accessibilité (RGAA / WCAG) dès la conception.Contribuer activement à l’évolution et à la maintenance du design system.Documenter et argumenter les choix de conception de manière structurée et factuelle.Prototyper rapidement avec Figma (auto-layout, composants, prototypage).Collaborer au quotidien avec les équipes Tech et Produit (Design QA, faisabilité, delivery Agile).Pré-requis du posteProfil recherchéExpérience : 5 ans d’expérience en product design sur des produits B2B SaaS, avec une forte capacité à mener un sujet de bout en bout.Expertise : maîtrise complète du cycle UX/UI, de la discovery à la delivery.Pragmatisme : être capable d’orienter les décisions de conception vers des solutions concrètes, utiles et réalisables, en tenant compte des contraintes réelles (utilisateurs, technique, délais, business) et en privilégiant l’impact plutôt que la perfection théorique.Produits complexes : à l’aise sur des interfaces métiers riches et structurées.Analytique : savoir interpréter et croiser des données qualitatives et quantitatives issues de la recherche utilisateur et des tests (entretiens, observations, métriques, usages) afin d’en extraire des enseignements exploitables et d’orienter les décisions de conception.Outils : excellente maîtrise de Figma (design system, composants, collaboration).Méthode : autonome, orienté(e) impact, à l’aise avec la research et une approche data-driven.Multi-support : expérience confirmée sur le web responsive et le mobile natif.Soft skills : très bon(ne) communicant(e), esprit critique, rigueur dans la documentation et capacité à défendre ses choix.Valeurs : sens du détail, attention à l’accessibilité, envie de construire des produits utiles et à fort impact.Langues : maitrise du Français et Anglais professionnel. Pourquoi nous rejoindre ?Tu rejoins une équipe Produit structurée, avec une vraie place accordée au design dans les décisions business et stratégiques.Tu travailles sur des sujets concrets et à fort impact, au cœur de produits Fintech B2B utilisés au quotidien par des milliers de professionnels.Tu évolues dans un environnement collaboratif et bienveillant, avec des échanges quotidiens avec les PM, les développeurs, le QA et les équipes métier.Tu bénéficies d’un cadre clair (méthodologie, roadmap, objectifs) tout en gardant une forte autonomie dans ton travail.Le contexte est idéal pour monter en expertise et te spécialiser progressivement (accessibilité, data/analytics, research, IA…), avec de réelles perspectives d’évolution à mesure que l’équipe grandit.L’entreprise offre un cadre stable, pérenne et international, avec des sujets d’innovation (IA produit et outillage interne).Le poste est en remote avec une semaine de présence par trimestre aux frais de la société.Ce poste n’est pas fait pour toi si…Tu recherches principalement un rôle très créatif avec une forte liberté graphique : le design system est déjà en place et structure fortement les interfaces.Tu préfères travailler uniquement sur de la vision ou de la stratégie, sans mettre régulièrement les mains dans la maquette et le design opérationnel.Tu n’es pas à l’aise avec des produits métiers complexes et des contraintes fortes (business, techniques, accessibilité).Tu recherches un contexte très calme avec peu de priorisation : les sujets sont nombreux et la production est aujourd’hui un enjeu clé.Processus de recrutementEntretien avec notre équipe RH – 30 minEntretien métier avec Fanny, Lead Product Designer – 1hUse case en autonomie Restitution du use case – 1h30Entretien final avec Déborah, CPO – 1hPoste à pourvoir en CDI.#N2JSOFTFRC'est fait !Votre candidature a été envoyée avec succès !Autre offre d'emploi To apply: https://weworkremotely.com/remote-jobs/n2jsoft-product-designer-confirme-e-fintech-b2b-saas