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Senior UX Designer

Company: Cricut
Location: USA
Published: 2025-10-08



Company Description

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Let’s make.



Job Description

The UX team at Cricut is responsible for user research, interaction design and visual design of software applications across desktop and mobile platforms. We design intuitive, easy-to-use software that inspires our customers, and helps them design and make unique, personalized projects.  

The team is uniquely positioned – with direct connections to the executive team and CEO - and we collaborate across the organization to ensure hardware, content, materials, and software all work together to deliver awesome experiences. Our UX team members come from varied backgrounds and experience; all of us were drawn to the mission of empowering every person to be creative.  

If you are interested in helping people realize their creativity and enjoy working on consumer-facing software, Cricut may have the dream job for you!  

We are looking for top-notch, seasoned UX designers who are passionate, curious, and enjoy deep problem solving.  

As a senior UX designer within the UX team at Cricut, you’ll create thoughtful and compelling user experiences for our desktop and mobile software products. You’ll bring a user-centered approach to your work, incorporating user input throughout the design process. Your work will happen in a highly collaborative environment, where you will partner with visual designers, product managers, software developers, industrial designers and colleagues from the Marketing and Creative teams.  

Responsibilities  

  • Design clear flows and behaviors for native applications on both desktop and mobile devices.  
  • Ensure systems thinking is brought to bear to create cohesive and delightful experiences that span hardware, software and content.  
  • Reinforce a learning mindset: Participate in user research and A/B testing, advocate for our users at every step of the way, and leverage findings and data artfully to continuously improve designs.  
  • Bring a keen understanding of our users’ motivations, goals and needs to help define new features, functions and products.  
  • Influence, challenge, extend and evolve our UX design language to craft elegant and consistent design experiences.  
  • Foster successful collaboration with software product managers, software developers, and other colleagues including hardware product managers, materials product managers, content creators, hardware engineers and business stakeholders as needed, to drive solutions through to completion.  
  • Help evolve our design processes and deliverables to best meet the needs of a growing organization, as well as increase efficiency within the UX group.  
  • Capture ideas and solutions in varying levels of fidelity, as the situation warrants – from whiteboard sketches to flow charts to interactive prototypes.  
  • Manage multiple projects simultaneously, meet deadlines and bring clear priorities to bear through deep empathy with our users.   


Qualifications
  • Bachelor’s degree in Human Computer Interaction (HCI), interaction design, graphic design, industrial design, information science, computer science or a related field. Graduate degree is a plus.   
  • 5+ years of work experience designing web and mobile applications and applying user-centered techniques. Thoughtful and well-presented portfolio of UX design solutions and processes.  
  • Demonstrated experience bringing clarity and simplicity to consumers-facing applications.  
  • Proven track record of successful product releases in which you applied user-centered product design processes.  
  • Ability to grasp product requirements and scope design work accordingly, with careful attention to detail.  
  • Strong ability to collaborate with teams across varying disciplines (hardware engineering, software development, marketing, etc.) to create a holistic product experience.  
  • Passion for innovation and a “can do” attitude.  
  • Keen attention to detail and systems thinking.  
  • Ability to interpret and act on design feedback from both collaborators and stakeholders.  
  • Excellent presentation and written communication skills, including the ability to clearly and concisely articulate solutions, design rationale and process to colleagues and stakeholders in varying disciplines.  
  • Ability to discuss high level concepts and detailed design with equal fluency.  
  • Well-versed in applying quantitative data and qualitative user insights to drive design directions, prototypes and decision making.  
  • A strong grasp of current UI/UX trends, platforms and guidelines (e.g., iOS and Material Design guidelines).  
  • Hands-on experience with design software including Figma. Experience using design systems is a plus.  
  • Experience designing for combined hardware and software interaction, design applications, and / or community features are a plus.  
  • Interest or experience in DIY or crafting domains is a plus. 


Additional Information

We’ve got you covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.

A Quick Note Before You Apply…

Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.

We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading.

Here’s what makes someone a great fit for this role (and for this moment at Cricut):

You have a bias for urgency.
You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.

You set high standards—especially for yourself.
You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.

You stay focused when things are moving fast.
You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.

You collaborate like a pro.
You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.


Let’s make something amazing—together.

Relocation Statement:

  • This position is eligible for relocation assistance.
Marketing Designer

Company: Skillshare
Location: Brazil
Published: 2025-10-08

About Skillshare 
Skillshare is the leading learning community for creatives. With more than 30,000 expert-led classes in illustration, design, photography, video, marketing, and more, Skillshare empowers anyone, anywhere to learn new skills, share expertise, and unlock their creative potential. Hundreds of thousands of member subscribers around the world come to Skillshare to discover new passions, advance careers, and connect with an inspiring community of teachers and peers. Backed by top investors including Newspring Capital, OMERS Ventures, and Union Square Ventures, our mission is to build the world’s most thriving creative learning community.
The Role 
We’re looking for a creative and data-informed Marketing Designer to bring the Skillshare brand to life across our marketing channels. Reporting to Creative Director, you will work closely with the Brand and Growth Marketing teams to create engaging and effective assets – from landing pages and ad creative to emails and social media content. This role is a unique blend of creative vision and performance-driven strategy, sitting at the intersection of design, marketing, and product. You will be instrumental in bridging the gap between our creative vision and measurable marketing results, with an eye on driving performance and optimizing for conversion.

What You’ll Do
  • Design and optimize landing pages: Partner with the paid marketing and CRO teams to design high-converting landing pages, developing variations for A/B testing and experimentation.
  • Create performance-driven ad creative: Develop compelling visual assets for various paid channels, including Meta, Google Ads, and others, to drive acquisition.
  • Develop engaging email marketing: Collaborate with the lifecycle team to design marketing emails and templates that drive member engagement and retention.
  • Ensure brand and product consistency: Work closely with the Product and Product Design teams to ensure marketing assets and landing pages align with the overall product design strategy and user experience.
  • Champion the brand voice: Collaborate with the Brand and Creative teams to develop and consistently apply our brand's visual identity across all marketing touchpoints.
  • Create a range of marketing collateral: Produce various assets as needed, including social media posts, content design, and other marketing materials that support campaigns.


  • What We’re Looking For
  • Experience: You have 3-5+ years of experience in a marketing design or graphic design role, preferably within a fast-paced, data-driven environment like consumer tech or an agency. 
  • Strong portfolio: You have a compelling portfolio that demonstrates expertise in designing for the entire marketing funnel and an ability to adapt designs for various platforms including web, mobile, social media, and email.
  • Technical proficiency: You have a mastery of industry-standard design software (Figma, Adobe Creative Suite) and experience with design handoffs to engineering teams. Basic knowledge of web design, content management systems (CMS), and motion/video software is a plus.
  • Strategic marketing mindset: You understand the full marketing funnel and the dynamics of different channels. You have experience working directly with Growth Marketing teams and performance marketing specialists.
  • Data-informed designer: You have a strong understanding of marketing KPIs and how design impacts them. You have proven experience with A/B testing and using performance data to iterate and optimize your designs for conversion.
  • Cross-functional collaborator and communicator: You excel at working with diverse teams, including brand managers, growth marketers, content creators, product managers, and engineers. You know how to communicate your vision and plans and keep stakeholders informed. 
  • Customer-centric approach: You are skilled at conducting customer and competitive research and translating those findings into effective, resonant designs.
  • Mission alignment: You’re excited by Skillshare’s vision of building the world’s most thriving creative learning community. 
  • At Skillshare, we believe creativity thrives in an inclusive environment. We’re excited to meet candidates from all backgrounds and experiences. If you’re passionate about what we do but don’t check every single box, we’d still love to hear from you — curiosity and growth matter most to us.
    Video Editor

    Company: Tempo
    Location: UK
    Published: 2025-10-08

    Tempo is looking for a highly creative and technically skilled Video Editor to take a leading role in our fast-growing early-stage startup. At Tempo, we believe software will be built 10x faster when teams leverage the perfect combination of AI agents and collaborative tools. As we scale, storytelling and content have become key to sharing that vision — and that’s where you come in.


    This is an opportunity to join Tempo early and help shape the visual identity of our brand through high-impact video content. You’ll work directly with our founders, designers, and marketing team to create videos that capture the energy, ambition, and personality of the company — from product demos and social clips to launch videos and brand stories.Your Responsibilities

    • Own the end-to-end video creation process — from storyboarding and editing to delivery

    • Create short-form content (social media, launch clips, testimonials, and product explainers) using Descript and CapCut

    • Collaborate with our marketing and product teams to translate ideas into visually compelling narratives

    • Edit and refine footage for clarity, pacing, and emotional impact

    • Ensure brand consistency and elevate the quality of all visual storytelling

    • Work in a fast-paced environment where creative experimentation is encouraged

    • Have a blast helping build a movement around the future of AI and software creation!

    Looking for Someone Who:

    • Has 3+ years of professional video editing experience, ideally in a startup or creative agency

    • Is fluent in Descript and CapCut (bonus if you also use Premiere Pro or After Effects)

    • Understands how to make content perform across platforms (TikTok, YouTube, LinkedIn, etc.)

    • Has a strong sense of pacing, rhythm, and storytelling in visual media

    • Is creative, resourceful, and obsessed with details that make videos feel premium

    • Is self-driven, collaborative, and comfortable taking a project from concept to completion

    • Thrives in an environment where speed, creativity, and quality all matter

    • Fluent in english - speaking and writing

    Bonus Points If You:

    • Have experience in motion graphics or visual effects

    • Have a background in copywriting or creative direction

    • Have worked at a fast-moving startup or content-first tech company

    • Have an eye for brand design or product marketing

    • Love exploring how AI tools can speed up and enhance the creative process

    32 jobs companies are hiring for in October 2025

    Company:
    Location: Remote
    Published: 2025-10-08

    The official list is here! See 32 jobs that companies are hiring for in October 2025. Find your next role now.
    Italian Customer Service Representative

    Company: CBT
    Location: Greece
    Published: 2025-10-08

    Customer Service Representative Consumer Electronics (Remote Greece)
    Are you passionate about delivering exceptional customer service? Do you want to be part of an exciting project in the consumer electronics sector? Look no further!
    Our client, a leader in the consumer electronics industry, is looking for dynamic, customer-centric professionals to join their remote team. If you're a native Italian speaker with excellent communication skills in English, we want to hear from you! This is an excellent opportunity to be part of a growing company that offers a fantastic work environment and plenty of room for personal and professional growth.
    Key Responsibilities:
    Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy.
    Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics.
    Provide clear and accurate information about products and services to help customers make informed purchasing decisions.
    Resolve customer complaints effectively and efficiently, ensuring a positive customer experience.
    Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards.
    Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.
    Required Skills & Qualifications:
    Language Skills:
    Italian (C2) Native-level fluency.
    English (B2) Intermediate communication skills.
    Strong verbal and written communication skills.
    Customer-focused with a passion for providing excellent service.
    Problem-solving abilities and a proactive attitude.
    Ability to work well in a team environment while taking ownership of individual responsibilities.
    Prior experience in customer service or a related field is a plus, but not mandatory.
    EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required.
    Salary & Benefits:
    Base Monthly Salary: 1,045 (Gross)
    Monthly Performance Bonus: Up to 150 (Based on your performance)
    Training: 11 full working days of paid, remote training by certified instructors.
    Additional Benefits:
    Health care benefits and numerous other discounts for products and services.
    Professional growth and development opportunities within a global, innovative company.
    Free online Greek language courses to enhance your cultural experience and language skills.
    Access to state-of-the-art premises with great working environment, including relaxing break areas.
    Be part of a company certified as a Great Place to Work, promoting diversity and inclusion.
    Special events, community involvement, and social responsibility initiatives to participate in.
    Why This Job Stands Out:
    Remote Work: Work from the comfort of your own home in Greece, while staying connected with a dynamic, collaborative team.
    Training & Development: Full paid training and continuous learning opportunities, ensuring you are always growing in your role.
    Company Culture: Join a company that values diversity, inclusion, and work-life balance.
    Performance Bonuses: An opportunity to earn additional income based on your excellent work.
    Important Information:
    Documents Accepted: EU Citizenship, Full-purpose & Specific-purpose work permit card, Certificate of Protection (refugees).
    Application Deadline: 12.09.2025
    Hiring Process: After submitting your application, you'll be asked to complete a language proficiency test to assess your Dutch and English skills.
    Ready to Join Us?
    If you're ready to bring your customer service skills to an exciting new project in the consumer electronics world, apply today! We are excited to meet you.

    Technical Writer

    Company: Openhomefoundation
    Location: Europe
    Published: 2025-10-08

    We are looking for

    The Open Home Foundation is seeking a passionate technical writer, based in Europe, to join our Home Assistant department as a full-time Technical Writer. This team is responsible for the open development, maintenance, and enhancement of the Home Assistant platform; supporting new functionality aligned with our roadmap and enabling the wider community to contribute and innovate easily.

    In this role, you will focus on creating and maintaining clear, accurate, and user-friendly documentation. You will work closely with engineers, product teams, and community contributors to ensure new features and integrations are well-documented, while also improving existing documentation and reviewing contributions from the community.


    What you are going to do

    • Write and maintain technical documentation for Home Assistant, including user guides, tutorials, installation steps, and integration documentation.

    • Apply and reinforce documentation standards for style, terminology, and structure to keep content consistent across the project.

    • Update existing documentation to reflect changes in features, interfaces, and best practices.

    • Collaborate with engineers, product teams at the Open Home Foundation and the community to gather information and ensure accuracy.

    • Support community contributors in writing and improving documentation.

    • Review and edit content for clarity, consistency, and style.

    • Incorporate user-reported issues and community feedback to improve documentation.

    • Set up and maintain your own Home Assistant test environment to try out features, integrations, and hardware in order to produce accurate and practical documentation.

    What you need to have

    • 3+ years of technical writing experience with topic-oriented writing for software products.

    • Proven ability to produce clear, structured, and user-focused content.

    • Excellent organizational and time management skills.

    • Strong experience working effectively in a remote, asynchronous environment where written communication drives collaboration.

    • Strong problem-solving abilities, attention to detail, and ability to work independently.

    • Affinity with developer tooling commonly used for documentation at the Open Home Foundation, such as Visual Studio Code, git, and GitHub.

    • Professional Fluency in English: Excellent written and verbal communication skills in English.

    • European Residency: You must be currently based and eligible to work within Europe.

    It would be great if you also have

    • Familiarity with terminology work.

    • A passion for smart homes and automation.

    • Experience with Home Assistant as a user or contributor.

    • Experience using GitHub for content management and reviews.

    • Affinity with open-source development philosophy.

    • Experience contributing to open-source projects, ideally including Home Assistant or related projects.

    • Awareness of how modern AI tools can be used to improve workflows or team efficiency.

    What we offer you

    The Open Home Foundation is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

    This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to the Home Assistant Lead, who is based in the Netherlands.

    Core to the establishment of the Open Home Foundation was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

    • Five weeks (twenty-five days) of paid time off.

    • Fourteen days of paid sick leave if your country/laws treat them as unpaid.

    • Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation.

    • A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.

    • An annual smart home budget to ensure you keep up-to-date with the latest that smart homes offer.

    • A 50% contribution to your internet connection fee at your home workspace.

    • One day every two weeks to work on your personal projects.

    • If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them.

    When first offering a position to a new member, the Open Home Foundation aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. For a Technical Writer in our primary operating countries, the approximate yearly compensation will be the following:

    • Netherlands: 63.000 EUR

    • UK: 55.000 GBP

    • Spain: 48.000 EUR

    • Portugal: 46.000 EUR

    • Other countries: Compensation can be discussed during the first interview.

    These figures may be adjusted based on experience, qualifications, and work hours.

    About us

    The Open Home Foundation is a non-profit organization based in Switzerland, with the objective of fighting for the fundamental principles of privacy, choice, and sustainability for smart homes. It does this by supporting the development of open-source projects, and open connectivity and communication standards.

    A big part of this is Home Assistant, the biggest open-source project in number of contributors, but the Open Home Foundation also owns or collaborates with other projects important to promoting privacy, choice, and sustainability in the smart home, like:

    • Open hardware tools (e.g., ESPHome, ESP Web Tools).

    • Open standards (e.g., Python Matter Server, Z-Wave JS, ZigPy, BTHome, Improv Wi-Fi).

    • Open voice (e.g., Rhasspy, Wyoming Protocol, Piper).

    • Music Assistant.

    The recruitment process

    1. Apply for the role.

    2. Our HR team will review your application with the hiring manager.

    3. Interview with HR.

    4. Technical assessment.

    5. Interview with the team & manager

    6. Offer.

    7. Join our team!

    Customer Support Representative

    Company: TOPTALENT
    Location: Malta
    Published: 2025-10-08

    Position: Customer Support Representative (German)

    Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta

    Employment type: Full-time

    Remuneration: Base salary.

    DUTIES AND RESPONSIBILITIES:

    • Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
    • Follow communication procedures and policies
    • Evaluate and make decisions in accordance with defined policies and guidelines.

    REQUIREMENTS:

    • Native / fluent in German both verbal and written. Good command in English
    • Flexible and able to make quick decisions in a dynamic environment
    • Conscientious and reliable
    • Attention to detail
    • Empathic with genuine desire to help
    • Ideally interested in marketplaces, shared economy and new technologies
    • Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

      BENEFITS:

      • Competitive salary and benefit package
      • Extra days of vacation on top of common allowance
      • Free fruit, tea and coffee if you prefer working in the office
      • Ability to work from home when working late shifts and weekends
      • Free day transport to the office from certain areas within Malta
      • Team performance bonus and working from home allowance
      • Corporate discounts for gym memberships, shops and taxis
      • Private Health Insurance, eye care tests, health and well-being professional support
      • Comprehensive training and constant feedback
      • Relocation support for international applicants.


      To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

      Senior Content Writer

      Company: Igaming
      Location: Worldwide
      Published: 2025-10-07

      Intro

      iGaming.com is an international Media Group with 14 years of consecutive outstanding performance offering business growth through affiliate marketing.  


      Our team of over 300 talented and dedicated professionals develops, maintains, and optimizes websites, ensuring they are well-designed and can be navigated intuitively. All content is tailored to experienced or interested players – we provide accurate, transparent, informative and up-to-date content around all aspects of igaming.  

      Why work with us at iGaming.com?  
      Because we are working to make a difference!


      Not only are we driven to provide the best experience for our users and exceed our partners’ expectations, we know that our team is our most important asset. Therefore, we focus on creating a work environment where everyone can learn new skills and further develop their career, be it in-house workshops, training plans, online courses, or external training. And we excel by providing a good work/life balance – giving you the flexibility to work where and when you want and much more. In fact, you can decide if you want to work remotely or from one of our offices, for example, our Berlin office.  

      We are continuing to grow and are hiring on all levels – Juniors, Experts and Managers.  

      We want to expand our team! We are currently looking for a Senior Content Writer (English) – Casino, Canadian Market These Tasks Await

      • Craft engaging, informative content about online casinos and sports betting for Canadian audiences
      • Write comprehensive game and operator reviews, comparison guides, advice articles, news pieces, and blog posts
      • Collaborate with our Project Management and SEO Teams to bring content briefs to life
      • Edit and optimize content directly in WordPress
      • Support project managers with organizational tasks (reporting, feedback, etc.)
      • Partner with cross-functional teams to identify content improvements across our sites
      • Lead content projects and maintain our high-quality standards
      • Review and polish outsourced content before publication
      • Stay current with content marketing trends and industry best practices

      Your Profile

      • Native English fluency with exceptional writing skills
      • 2+ years of professional marketing copywriting experience (gambling industry experience is a major plus!)
      • Solid understanding of the igaming landscape, particularly online casinos (even better if you have an interest in sports!)
      • WordPress experience and familiarity with web development processes
      • Working knowledge of on-page SEO best practices
      • Strong research skills and attention to detail
      • Excellent communication and the ability to work independently
      • Deadline-driven mindset with flexibility to adapt
      • French language skills are a bonus
      We Offer You

      • Work/life balance: flexible working hours, remote work
      • Flexibility: work from our Berlin/ Varna office, from home, or anywhere in the world
      • Development: regular feedback, coaching, educational resources, career development opportunities
      • Remuneration: attractive salary, remote working subsidy
      • Culture: growing team, highly motivated professionals from different cultural backgrounds, regular team events
      • Internationality: an international team consisting of various professionals and highly motivated personalities
      • Additional benefits based on location

      Ready to join our team? We're looking for someone who can balance creativity with commercial savvy while keeping Canadian players engaged and informed.

      If you feel like working with us, do not hesitate and apply today! Send us your CV and Cover Letter in English or send this offer to a suitable friend!
      Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.

      Director of Customer Experience

      Company: Havenly
      Location: USA
      Published: 2025-10-07

      At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country. 

      We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That’s why we’re bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We’re building this generation’s premier destination for all things home.

      Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Inside, St. Frank, The Citizenry, and Burrow. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

      Role Overview

      Havenly is seeking a Director of Customer Experience (CX) to lead support strategy, operations, and innovation across our six-brand portfolio. Reporting to the VP of Operations, this leader will own the full customer journey, overseeing both onshore and offshore teams to deliver consistently exceptional service at scale.

      The ideal candidate is a customer-obsessed operator who balances brand nuance with operational rigor. They thrive on improving satisfaction and loyalty while driving efficiency, scalability, and measurable business impact.

      Key Responsibilities Customer Experience Strategy
      • Define and execute a holistic CX strategy across six distinct consumer brands, ensuring both consistency and brand-specific service differentiation.
      • Champion a customer-first culture through strong leadership, coaching, and organizational alignment.
      • Design and optimize multi-channel support strategies (email, phone, chat, SMS, social, emerging platforms) to meet customers wherever they are.

      Operations & Technology
      • Own customer service platforms, helpdesk operations, and automation initiatives to improve speed, quality, and cost-per-contact.
      • Lead the deployment of AI-powered solutions that scale service delivery while preserving human connection and empathy.
      • Oversee CX workforce strategy, including in-house team development, offshore resource management, and vendor partnerships.

      Cross-Functional Leadership
      • Partner with supply chain, product, marketing, and finance to streamline order management, enhance customer communications, and reduce avoidable contacts.
      • Build and evolve Voice of Customer programs, leveraging CSAT, NPS, and qualitative insights to inform product, merchandising, and operational roadmaps.
      • Influence cross-brand initiatives to balance customer delight with sustainable margins.

      Analytics & Performance
      • Establish clear CX KPIs, dashboards, and reporting tools (e.g., Looker) to drive transparency and accountability.
      • Lead CX forecasting and budgeting, aligning resources with projected contact volumes and business growth goals.
        Apply data-driven insights to prioritize initiatives, quantify ROI, and translate customer feedback into measurable improvements.
      Who You Are
      • Experienced CX leader with a track record in customer service, operations, or experience strategy within retail, ecommerce, or multi-brand environments.
      • Skilled in leading large, geographically distributed teams (onshore and offshore) through growth and transformation.
        Data-driven operator with fluency in CX systems (e.g., Kustomer), order management platforms (NetSuite, Shopify, 3PL WMS), and analytics tools.
        Resilient and adaptable, able to lead through complexity, ambiguity, and change while keeping teams engaged and motivated.
        A collaborative leader who breaks down silos and builds strong cross-functional partnerships.
        Positive, empathetic, approachable, and able to balance high performance standards with humor, levity, and humanity.
      Additional details

      This is a full‑time exempt remote position based in the United States. Preference will be given to candidates in the Denver, CO metro area.

      The targeted compensation for this position starts at $120,000, dependent upon experience and location. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts and anniversary merchandise credits.

      Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.

      Applicants must be currently authorized to work in the United States on a full‑time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.

      UX Woman: Entry Level Product Design Apprenticeship

      Company:
      Location: Remote
      Published: 2025-10-07

      Headquarters: Narberth, PA 19072, USA URL: http://www.uxwoman.com About the Program: Every year, we sponsor 2 remote UX apprentices from anywhere in the world to join us for 7 months, either in the fall or spring seasons or online. Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry. Apprentices take our program for free and receive 1:1 mentorship throughout the 7-month program. Alumni UX apprentices go on to make between $85,000 -$130,000 in UX design, product design, UX research, or service design roles after they complete the program. We are committed to helping women, immigrants, POC, and LGBTQ folks break into tech and land 6-figure UX jobs. We help you land 6-figure UX jobs or coach you till you get it. Apprenticeship Requirements: This apprenticeship program is open to new grads and UX career changers alike! Here are some apprenticeship requirements to keep in mind before applying: Interested in creative career paths in UX research, UX design, product design or service design Willing to commit 5-10 hours of work per week to complete program deliverables Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules Open to feedback from UX mentors and demonstrates a willingness to revise design work Apprenticeship Program Learnings: Build digital products and services 0-1 Lead end-to-end design process for a startup idea or topic of your choice Lead product scoping and feature scoping, as well as entire project management Identify target market for product and position product for launch success Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.   How to Apply: Please fill out our application form to apply for UX Woman sponsoring your participation in the program. The application takes 5 minutes to complete and will ask you to send in your LinkedIn profile and resume, as well as ask you about why you are interested in this program. You do NOT need to have a UX resume or portfolio to apply- we consider folks who are at the very beginning of their career change, who are still exploring multiple career options. You will receive UX tips and challenges via email to help you with your transition into UX and will be contacted by us if you are being considered for the apprentice program. Once contacted, you will go through a brief interview process before joining the cohort. Due to the large volume of applicants, we cannot contact all applicants about their application status. If you don’t hear from us about an interview within 2 months of applying, please consider your application closed. We consider applicants on a rolling basis. To apply: https://weworkremotely.com/remote-jobs/ux-woman-entry-level-product-design-apprenticeship
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