INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.Job DescriptionWe are seeking a strategic, execution-oriented Director of Customer Success to lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.This leader will own the Customer Success operating system, including service model design, customer segmentation, tooling, performance management, and scalable enablement. The mandate is to build a consistent, measurable, and scalable CS organization that drives adoption, retention, expansion, and long-term customer value across all products and regions.This role oversees a globally distributed organization of approximately Customer Success professionals, including team leads and Customer Success Managers. The Director brings a private equity mindset, balancing customer experience excellence with operational rigor, disciplined metrics, and scalable execution.A core focus of this role is aligning the CS team around one unified post-sale strategy while leveraging AI, automation, and 1-to-many enablement to drive outcomes without linear headcount growth.Key ResponsibilitiesCustomer Success Strategy & Operating SystemOwn the end-to-end Customer Success journey, including onboarding, adoption, value realization, and expansion.Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.Define and execute a unified CS vision that aligns segmentation, engagement models, playbooks, and customer outcomes.Establish clear service tiers, success plans, and ownership models across customer segments and geographies.Ensure consistent, repeatable processes that scale globally.Revenue & Retention AccountabilityOwn retention, expansion, and customer health outcomes across the portfolio.Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.Build proactive risk mitigation frameworks to reduce churn and increase lifetime value.Establish forecasting discipline and renewal visibility aligned with executive expectations.CS Technology & Automation OwnershipOwn Customer Success technology stack outcomes, including health scoring accuracy, automation maturity, digital engagement coverage, and visibility into adoption.Drive measurable improvement in health model integrity and proactive outreach effectiveness through platforms such as HubSpot CSP and AI-enabled workflows.Partner with RevOps to strengthen reporting, segmentation logic, and executive dashboards.Leverage automation and AI to support 1-to-many customer engagement and scalable education.Metrics, Performance & Operational ExcellenceOwn and operationalize core CS metrics, including retention, net revenue retention, product adoption, customer health, expansion, NPS, and CSAT.Expand customer sentiment metrics into actionable insights that drive execution.Build dashboards that provide executive-level and PE-level visibility into CS performance.Use data to inform capacity planning, prioritization, and segmentation strategy.Implement strong performance management practices, including clear goals, accountability, and continuous coaching.Scalable Customer EnablementDesign and execute service models that enable growth without proportional headcount increases.Champion 1-to-many enablement, including group onboarding sessions, scalable training programs, digital content, and customer education pathways.Drive customer maturity from reactive support reliance toward proactive value realization.Team Leadership & Cross-Functional AlignmentLead and develop a globally distributed team of approximately 10–15 Customer Success professionals.Build a high-performing CS leadership bench capable of supporting growth surges and new product introductions.Partner with People & Culture on talent development, succession planning, and performance reviews.Utilize EOS for departmental alignment and execution discipline.Strengthen alignment with Sales, Product, Engineering, and RevOps to ensure clear handoffs and shared accountability for customer outcomes.Coach leaders to elevate ownership, strategic thinking, and measurable impact.QualificationsProven leadership experience in Customer Success and/or Customer Support within a SaaS, ERP, or complex software environment. Experience operating in private equity–backed organizations, including navigating rapid growth, change, and operational rigor. Demonstrated success building and scaling customer-facing teams through growth and new product expansion. Strong operational mindset with experience owning metrics, performance management, and service operations. Track record of delivering scalable, world-class customer experiences without linear headcount growth. Experience leveraging AI, automation, and 1-to-many enablement to improve efficiency and customer outcomes. Exceptional leadership, communication, and cross-functional collaboration skills. Experience supporting globally distributed teams and customers across multiple regions and time zones. Familiarity with ERP, manufacturing, woodworking, cabinetry, or adjacent industries is a plus. What Success Looks LikeA unified, scalable Customer Success operating model across all productsImproved retention and Net Revenue RetentionStrong renewal forecasting discipline and executive visibilityIncreased adoption and expansion without linear headcount growthClear, trusted customer health insights that drive proactive actionWhy You’ll Love It Here Opportunity to shape and scale a mission-critical Customer Success & Support function during a high-growth phase. Direct influence on customer outcomes, retention, and long-term value. Ability to build a modern, unified Customer Success & Support organization. Work alongside experienced executive leadership in a PE-backed environment. A culture that values accountability, continuous improvement, and innovative service delivery. Additional InformationAccessibility & Work EnvironmentINNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.Accessibility & Work EnvironmentINNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.Equal Opportunity EmployerINNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.Location Eligibility NoticeThis is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.

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About our Company:At Open Look Business Solutions Inc.

DescriptionAbout the RoleAre you the kind of writer who can make technical topics feel human, clear, and impossible to ignore?

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

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NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years.

What You’ll Be Responsible For• Delivering accurate patient assessments and care plans in a remote setting • Providing timely, empathetic patient communication and education • Monitoring patient progress and proactively identifying risks • Ensuring complete, compliant, and accurate clinical documentation • Escalating high-risk cases within defined SLAs What You’ve Done Before• Supported patients in a clinical or telehealth environment • Managed patient care plans and follow-ups independently • Worked within strict clinical and documentation standards • Collaborated with cross-functional healthcare teams Who You Are• Patient-first and outcomes-driven • Detail-oriented with strong clinical judgment • Calm under pressure and proactive in decision-making • An excellent communicator who builds trust quickly What Success Looks Like• 95%+ patient satisfaction scores • 98%+ clinical accuracy in documentation and care plans • 30%+ reduction in patient follow-up gaps • 100% compliance with clinical and regulatory standards RequirementsWhat You Need To Have• Active AANP certification • Proven experience in patient care (telehealth experience preferred) • Strong knowledge of clinical protocols and compliance requirements • Reliable remote work setup Who This Is NOT For• Nurses who prefer task-based work over ownership of patient outcomes • Individuals who struggle with autonomy in a remote environment • Those who are not detail-oriented or compliance-driven Minimum Technical and Work Environment Requirements: • Internet Connection: • Primary internet connection with a minimum speed of 15 Mbps.

We are recruiting on behalf of direct Australian clients who are looking to engage Recruitment Specialists as independent contractors to provide offshore administrative, operational, and sourcing support to their internal recruitment teams.

Position: Full Stack Software EngineerLocation: 100% Remote in Poland Type: This can be structured as a B2B contract or as an Employment Contract with full benefits.