Headquarters: Croatia/UK URL: https://www.buckhill.co.uk/ At Buckhill, we’re seeking an experienced Technical Team Lead to guide and support a cross-functional team, ensuring our products deliver high quality technical solutions to our clients. This role goes beyond managing workflows. It’s about empowering people, fostering collaboration, and driving technical excellence.  As a Technical Team Lead, you will lead a cross-functional Scrum team of Developers, QA Engineers, and Solutions Engineers, ensuring alignment with business goals while fostering a culture of continuous growth and improvement.   If you thrive in a Scrum environment and are passionate about technical leadership, mentorship, and team success, we’d love to hear from you!  To apply: https://weworkremotely.com/remote-jobs/buckhill-technical-team-lead

Overview

At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

The Technical Communications Team of One Identity is responsible for researching and writing technical user documentation, explaining complex IT Security solutions. We collaborate with the development and UX design teams, proactively initiating discussions about the content and usability of our documentation and user interfaces. We like working in a positive and supportive team environment and thrive when we have the opportunity to make the world a bit safer (and better). We take pride in our work and our contribution is recognized and valued by our colleagues and end-users alike.

 

Responsibilities Core responsibilities for all Technical/UX Writers 

• Analyze development requirements to determine the documentation and user interface content deliverables for a project.
• Write, review, and maintain technical documentation and user interface content.
• Talk to developers and UX designers to become familiar with product technology and to collect information for documentation and UX writing purposes.
• Develop and maintain a strong understanding of our products and customer use cases.
• Adhere to technical communication standards.
• Conduct technical and peer reviews, run tests to ensure consistent quality for the produced content.
• Ensure documentation usability by testing their validity against the product.

Additional responsibilities for Senior Technical Communicators

• Identify contradictions, technical omissions, and inaccuracies between the documentation and the product.
• Collaborate with other teams to improve documentation processes to increase the efficiency and quality of our product documentation and UX Writing deliverables.
• Contribute to improving development processes and product usability.
• Detect opportunities for terminology and workflow alignment across related products.
• Understand the documentation code and improve its quality.

Qualifications We are looking for someone who:

• Has 8+ (senior) / 5+ (medior) years of technical writing experience documenting enterprise-level software applications.
• Is proactive, self-motivated and has a can-do attitude.
• Has a near-native English proficiency and impeccable grammar.
• Has excellent writing and editing skills, and strong organization skills.
• Has an inquiring mind with meticulous attention to detail.
• Uses critical thinking to formulate questions that focus on investigating documentation- or product-related inconsistencies.
• Recognizes patterns.
• Uses creativity in their documentation and UX Writing assignments, while remaining compliant with company standards.
• Is interested in, or has experience with UX writing, or writing user interface content.
• Is experienced in using enterprise-level documentation toolchains. For example, source control systems (Git, SVN or TFS), and XML- or HTML-editors (MadCap Flare, oXygen, etc.) used for topic-based authoring.
• Works independently with little supervision.
• Works with and communicates effectively with a team of technical/UX writers and developers located around the world.

You will like working with us, if you appreciate:

• Strong work-life balance, including flexible working hours and home office options.
• Allocated time for developing your skills.
• Inclusive atmosphere with a supportive team that appreciates improvement ideas and initiative.
• Support in reaching your goals.
• A team that welcomes initiative and self-motivation. You will not always be told what to do exactly, but you will be supported in your work, and your ideas will be discussed together with the team.
• A professional environment, where we define and drive what technical communication is.

Hiring process

• We will ask you to send us your CV.
• If your CV is selected, you will be invited to schedule a screening call with the Recruitment Business Partner. In this call, we will discuss your experience, understand what you are looking for in a Technical/UX Writer role, talk about your work and approach to technical writing, discuss your compensation expectations and the reasons why you want to join One Identity. We will also answer any questions you may have about the position and the company.
• We will ask for 2-3 sample documents that you wrote.
• If you successfully pass the screening call, we will ask you to complete a test that measures various technical writing competencies and skills.
• If you pass the test, you will be invited to a 60-90-minute interview with our Technical Communications Team Lead and the Team. In this interview, we are interested in you, your experiences, skills and goals; and we will answer any questions that you have. Note that this will not be a traditional panel interview, but rather a semi-informal discussion where you will have the chance to meet your future teammates and get a sense of what working with us will be like.

Company Description 

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Why work with us? 

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com

#LI-PE1

Brafton is one of the world's leading content marketing firms, with offices in Boston, London and Sydney. We aspire to continually raise the bar on what people consider "marketing content." We create result-focused strategies and content to drive SEO, social engagement and leads for our clients. Our teams continuously build expertise across new media formats, including video, blogs, infographics and web design.
About contentmarketing.ai
contentmarketing.ai is a cutting-edge AI-powered platform designed to revolutionize content marketing. By combining advanced AI technology with over 16 years of content marketing expertise, we help businesses create high-quality, SEO-optimized content at scale. Our solution ensures brand consistency, audience engagement, and measurable results while reducing content production time significantly.
This is a remote, full-time contractor position open to candidates in the Pacific and Mountain time zones.  
Role Overview
We are seeking a proactive and strategic Customer Success Manager (CSM) to ensure our customers maximize their value from contentmarketing.ai. The CSM will be responsible for onboarding, engagement, retention, and expansion, working closely with customers to help them achieve their content marketing goals. This role requires strong communication, relationship-building, and problem-solving skills.
Key Responsibilities
1. Onboarding & TrainingGuide new customers through the setup and implementation process.Deliver training on brand briefs, target audience briefs, and AI-driven workflows within the platform.Develop and update customer training materials.
2. Customer Engagement & Relationship ManagementAct as the primary point of contact for customer inquiries and escalations.Build and maintain strong relationships with key stakeholders.Meet with clients on a monthly basis to review progress, address challenges, and align on goals.Conduct periodic check-ins to assess satisfaction and adoption levels.
3. Adoption & UtilizationMonitor platform usage and provide tailored recommendations to enhance engagement.Analyze customer workflows and suggest best practices for maximizing ROI.Ensure customers are effectively leveraging SEO optimization, AI-powered content creation, and automated quality checks.
4. Retention & ExpansionProactively identify renewal, upsell, and expansion opportunities.Demonstrate the platform’s value to secure renewals and increased engagement.Work closely with Sales and Marketing teams to drive account growth.
5. Customer Support & Problem SolvingAddress and troubleshoot customer concerns related to the platform.Collaborate with the Product and Engineering teams to resolve technical issues.Advocate for customer needs, providing feedback for product enhancements.
6. Reporting & Success MetricsTrack key performance indicators (KPIs) such as content efficiency, engagement, SEO impact, and retention rates.Prepare reports for internal teams and customers, showcasing measurable outcomes.Use insights to continuously improve the customer experience.
7. Thought Leadership & Best PracticesEducate customers on industry best practices in AI-driven content marketing, SEO, and content personalization.Share case studies and success stories to help customers optimize their content strategies.Stay up to date with AI and marketing trends to provide strategic recommendations.


Qualifications & Experience

3+ years of experience in customer success, account management, or a related role (preferably in SaaS or marketing technology).

Strong understanding of content marketing, SEO, and AI-powered tools.

Excellent (English) communication and relationship-building skills.

Ability to analyze customer needs and translate them into actionable strategies.

Experience with CRM tools, customer engagement platforms, and analytics dashboards.

Self-starter with a problem-solving mindset and strong project management abilities.

Why Join Us?

Work with an innovative AI-powered platform at the forefront of content marketing.

Collaborate with a passionate and experienced team.

Competitive salary, benefits, and opportunities for professional growth.

Flexible remote work environment.

This is a 100% remote working role, so location is not important. Your immediate supervisor would be based out of the US, however you’ll be able to operate day to day in your local time zone. As such you must be setup to operate effectively from your own work space and be comfortable with pure remote / home-based working. Brafton’s core business is heavily remote focused - and was so well before the COVID-19 pandemic; as such the business is extremely agile and well adapted to such working practices. Contractors must have use their own industry-related hardware.

The Role:

 

We are looking for a Senior React Native Developer for one of our clients. You are a perfect candidate if you are growth-oriented, you love what you do, and you enjoy working on new ideas to develop exciting products.

 

 

What we are looking for:

 

• +5 years of professional experience working with React Native.
• +2 years of professional software development experience.
• Deep understanding of React Native best practices and a commitment to follow them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• Team spirit: strong communication skills to collaborate with various stakeholders.
• Good time-management skills.
• Ability to work with minimal supervision.
• Intermediate-advanced English level.

• Time zone: CET (+/- 3 hours). We are unable to consider applications from candidates in other time zones.

 

Nice-to-have:

 

• Experience working with Swift, Objective C, and / or Java.

 

Responsibilities:

 

• Architect, build, and maintain excellent React Native applications with clean code.
• Implement pixel-perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to the Apple and Google Play stores.
• Work with native modules when required.

 

 

What we offer:

 

• Get paid, not played

• No more unreliable clients. Enjoy on-time monthly payments with flexible withdrawal options.

• Predictable project hours
• Enjoy a harmonious work-life balance with consistent 8-hour working days with clients.
• Flex days, so you can recharge
• Enjoy up to 24 flex days off per year without losing pay, for full-time positions found through Proxify.
• Career-accelerating positions at cutting-edge companies
• Discover exclusive long-term remote positions at the world's most exciting companies.
• Hand-picked opportunities just for you
• Skip the typical recruitment roadblocks and biases with personally matched positions.
• One seamless process, multiple opportunities
• A one-time contracting process for endless opportunities, with no extra assessments.

• Compensation
• Enjoy the same pay, every month with positions landed through Proxify.

About Us – Remote Talent LATAM
We connect top marketing talent from Latin America with growing companies in the U.S. and globally. Our candidates thrive in fully remote, collaborative environments, and we specialize in sourcing skilled, strategic marketers for content, SEO, and digital campaigns.

About the Client
Our client is a private equity group managing ~13 portfolio companies, with 6–8 actively running marketing initiatives. They operate in a fully remote, fast-growing, low-drama culture that values honesty, integrity, and results.

About the Role
We are seeking a Content & SEO Lead / SEO Content Writer to manage content strategy, writing, and optimization across multiple portfolio companies. This role balances high-level strategy with hands-on execution and supports multiple industries, including Medicare, debt, software, legal, and insurance.

Key Responsibilities

• Plan, write, and optimize web content (blogs, landing pages, site copy) on WordPress.
• Repurpose content for social media channels (LinkedIn, others) and occasional press releases.
• Ensure Google E-E-A-T compliance in all content; leverage AI tools in workflow.
• Execute basic SEO tasks: on-page optimization, backlinks, SERP monitoring, Google Analytics.
• Manage recurring content cadence across multiple brands and industries.
• Collaborate with company-specific team leads and report to the Content Manager/Director.

Requirements

• 3+ years of proven experience in SEO content creation and content strategy.
• Strong writing, grammar, research, and attention to detail; TCPA/compliance awareness.
• Broad marketing knowledge beyond single product categories.
• Self-motivated, able to work independently with minimal oversight.
• Comfortable managing diverse topics and recurring content schedules.
• Familiarity with WordPress, Google Analytics, social media platforms, and project management tools (Asana).
• Experience using AI tools for content creation is a plus.

Nice to Have

• Prior experience in fast-paced, multi-brand environments.
• Exposure to multiple industries including Medicare, software, legal, and insurance.
• Team leadership potential and ability to mentor junior writers.

Benefits

Salary Range: USD$2,300/month.

Flexible approach to U.S. and local holidays swaps.

Fully remote; opportunity to work across multiple companies and industries.

Eligibility Criteria:

• This position is only open to candidates residing in Latin American (LATAM) countries, such as:                 

 Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
 Resumes must be submitted in English.
 Applications that do not meet these criteria will be automatically rejected.

About the company

Remote Talent LatAm connects skilled marketing professionals from Latin America with top U.S. marketing agencies. We specialize in building elite remote teams, providing exceptional talent that drives sustainable growth for agencies.

Our mission is to empower LatAm professionals by unlocking remote job opportunities that match their expertise and career aspirations. With a streamlined hiring process and a focus on cultural alignment, we ensure our candidates thrive in remote work environments while delivering outstanding results for their employers.

Join a network that values your talent, supports your career growth, and connects you with agencies seeking the best in marketing expertise. Remote Talent LatAm is your gateway to impactful remote marketing roles in the U.S.

Start your journey with us today!

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

 

About the Position

As a Principal Product Manager for Platform at G-P, you will play a pivotal role in shaping our platform strategy and driving the success of products that form the foundation for our service offerings. You will navigate both the technical and business aspects of product management, focusing on developing scalable, high-performing platform solutions that address real customer problems and promote broad market adoption.

You will be expected to communicate effectively with all functional areas within the company while serving as both internal and external evangelist for your product area. Our ideal candidate has a passion for delivering product value, is a deep innovator, understands how to use AI tools to enhance productivity, and is looking to be part of a company consistently recognized as a Top Place to Work!

What You Can Expect to Do

• Lead the end-to-end lifecycle of our platform products, from strategic planning to tactical execution, with a focus on creating a robust, scalable, and innovative platform ecosystem.
• Own and drive key horizontal platform capabilities, including Identity and Access Control, OpenAPI interfaces, and authorization frameworks, ensuring they meet security, scalability, and usability standards.
• Define the product roadmap and strategy for these platform services in close partnership with engineering and security teams.
• Collaborate with engineering to build solutions based on modern architectures, including Cloud-native, SaaS, Microservices, Serverless, and Event-Driven patterns.
• Drive a developer-centric approach for platform services—understand the developer experience, define what good looks like, and eliminate friction from the workflows.
• Prior experience with Internal Developer Portals (IDPs), especially based on Backstage, and a strong understanding of how to scale internal developer enablement.
• Leverage AI-powered tools where applicable to improve workflows, analyze data, and enhance decision-making across the product lifecycle.
• Work with cross-functional stakeholders (engineering, business, security, GTM) to align priorities, gather requirements, and ensure adoption of platform services.
  Ensure documentation, usability, and internal discoverability of your products through collaboration with dev experience and documentation teams.
• Drive KPIs that reflect real-world platform usage, satisfaction, and adoption across internal and external stakeholders.

 

What We Are Looking For

• Experience: 15+ years of deep Product Management experience, including owning and driving large-scale technology platforms and developer-facing products across multiple lifecycle stages.
• Technical Depth: Deep familiarity with Cloud platforms (AWS, Azure, GCP), SaaS business models, Microservices, Serverless computing, Event-Driven Architectures, and API-first design principles. Ability to translate technical possibilities into product outcomes. Experience managing Identity and Access Control (AuthN/AuthZ), OpenAPI, or platform security workflows is highly desirable.
• AI Awareness and Productivity Mindset: Familiarity with how AI can be applied to product management workflows and platform use cases. Demonstrated ability to use AI tools to boost efficiency, explore opportunities, and contribute to AI-driven initiatives when needed.

• Developer Experience: Ability to build platform services with empathy for developers—understanding onboarding, authentication, documentation, and lifecycle needs.
• Internal Stakeholder Collaboration: Demonstrated ability to work closely with internal customers, especially PMs of business applications. Skilled in building strong relationships, understanding their needs, and effectively communicating to ensure alignment.
• Prioritization and Decision-Making: Excellent skills in managing and prioritizing requirements, particularly in situations with conflicting needs. Ability to balance multiple priorities and make strategic, value-driven decisions.
• Execution Rigor: High ownership mindset. Ability to balance vision with short-term wins. Comfortable rolling up sleeves, driving specs, writing docs, and getting into details.
• Effective Communication: Outstanding communication skills, capable of engaging with diverse cross-functional teams and providing clear updates and feedback loops.
• Documentation and Requirements: Expertise in creating detailed and clear product requirement documents (PRDs) and specifications, ensuring comprehensive and understandable documentation.
• Strategic and Analytical Thinking: Strong problem-solving abilities and strategic thinking. Proficient in analyzing market trends and user feedback to inform product strategy.
• Data-Driven Approach: Proficiency in defining and tracking KPIs and metrics to measure platform performance and drive continuous improvement.
• Agile Methodologies: Experience with Agile and Scrum methodologies, fostering a culture of continuous improvement and adaptability.
• Educational Background: Solid technical foundation, preferably with a degree in Computer Science, Engineering, or a related field. Advanced degrees (M.S. or MBA) are a plus.

 

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. 

 

 

#LI-Remote 

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

The Company

Our client is a fast-growing insurtech startup dedicated to building innovative, customer-focused solutions that improve everyday life. With a strong focus on digital products and user engagement, they are reshaping how organizations connect with and support their people. Their mission-driven approach combines creativity, technology, and data to deliver meaningful impact across multiple aspects of wellbeing and growth.

The Role

Our client is seeking a highly motivated and experienced Product Manager / Head of Product / Chief Product Officer to lead the development and growth of their mobile and web applications. The ideal candidate will have a background in insurance, a keen understanding of gamification principles, and a strong commercial acumen. You will work closely with cross-functional teams to deliver a product that not only meets their customers' needs but also drives business growth.

Responsibilities

• Lead the product development lifecycle from ideation to launch, ensuring alignment with business goals and customer needs.
• Implement gamification strategies to enhance user engagement and retention.
• Manage and prioritise the product backlog, ensuring timely delivery of features and enhancements.
• Conduct market research and competitive analysis to identify opportunities and inform product decisions.
• Gather and analyse user feedback to continuously improve the product.
• Develop and monitor key performance indicators (KPIs) to measure product success and inform future improvements.
• Stay updated on industry trends, emerging technologies, and best practices in insurtech and product management.

Requirements

• Have day 0 and day 1 experience in a startup.
• Proven experience as a Product Manager in the tech industry, preferably within insurtech or fintech and gamification.
• Demonstrated experience in building and launching successful mobile and web applications.
• Strong understanding of gamification principles and their application in product development.
• Excellent commercial sense with a track record of driving product revenue and growth.
• Understand the importance of A/B testing and able to run the testing independently.
• Solid analytical and problem-solving skills, including experience in A/B testing and analysis tools.
• Minimum 5 years of experience in user research, product management, or product design, with a focus on retention.
• Experience with data analytics and user research.

About the company

Avomind is a go to firm to hire commercial, strategy and analytics & insights talent globally.

Our global network - serviced from Berlin, London, Barcelona, Miami, Jakarta and Singapore is built up of partnerships with >200 leading academic institutions; 25 leading MBA programs and 45 tech institutions.

We provide our clients with unlimited access to our network and offer custom recruitment; embedded hiring and talent branding services.

Speed is our care value - do expect a first project input within 24 hours. 75% of the hired candidates are part of the 1st week’s batch, that we would deliver on a project.

Headquarters: Tokyo, Japan URL: https://www.h2corporation.co.jp/en <The Role> The ideal candidate is excited to be an early member of the engineering team of a well-funded startup. You’ll play a significant role in designing reusable, extendable data structures and resilient systems that not only enable fast delivery of AI features but also deeply integrate into our clients’ infrastructure.   <Responsibilities> • Design and build data structures, APIs and systems satisfying both functional and non-functional requirements, especially mapping well with domain and business logics. • Work closely with cross-functional teams to bring AI values to our products and services, optimizing for technical and cost performance, and aligning with user needs. • Stay up-to-date with the latest advancements in technologies and methodologies, evaluating and adopting new tools and frameworks as they are released.  • Continually improve products based on data-driven insights from users hearing and monitoring metrics. <Requirements> • 5+ years in software development in a fast-paced tech environment. • 4+ years of experience building backend in product settings. • You’re extremely comfortable with Go or Rust (strong requirement). • Strong teamwork via collaboration, documentation and public communication • Ability to optimize systems to boost AI serving performance is a big plus To apply: https://weworkremotely.com/remote-jobs/h2corporation-forward-deployed-backend-software-engineer

Headquarters: Tokyo, Japan URL: https://www.h2corporation.co.jp/en As a Vice President of Engineering you will conceptualize construction domain knowledge into a secure, reliable and scalable foundation that integrates our homegrown AI capabilities with best-in-class software stack.< Roles & Responsibilities >• End-to-end management of product development across web, mobile, and AI technologies• Drive the design and implementation of high-quality development processes and system architecture• Lead the formulation and execution of technology strategies, and co-create the technology roadmap with the CTO• Collaborate closely with product managers, designers, and business stakeholders for fast-paced development and continuous product improvement• Manage and scale the engineering team, including hiring, training, performance reviews, 1-on-1s, and fostering team culture• Ensure long-term organizational scalability with future collaboration in mind with overseas teams and external partners < Requirements > • 5+ years of full-cycle product development experience across web, mobile, and AI• 3+ years of engineering management experience as an EM, Tech Lead, or equivalent• Proven track record in leading technical decision-making and architectural design• Strong ability to build and maintain development processes that balance speed and quality (design, implementation, code reviews, testing)• A hands-on, leadership-by-example mindset that embraces hard work and execution• Passion for team building and cultivating a strong engineering culture• Business-level proficiency in English reading and writing < Preferred Qualifications >• Experience developing products for the construction industry• Hands-on development or implementation experience with AI technologies (e.g., image recognition, LLMs)• Knowledge in full-stack development, IoT integration, or working with 3D data• Experience in product management or involvement in business development < Ideal Candidate Profile >• Demonstrates hands-on leadership and inspires those around them• Takes ownership of the team’s success as if it were their own• Comfortable operating in ambiguity and moves forward by iterating through hypothesis testing• Deep empathy for user pain points and a strong passion for delivering great products• Strives for business impact and drives development with a strong sense of urgency To apply: https://weworkremotely.com/remote-jobs/h2corporation-vice-president-of-engineering-usa

Overview

Summary/objective

The primary responsibility of the Customer Support Specialist position for Repair OnDemand is to provide support to our customers and master technicians. This position will support the overall company goal of providing solutions and exceptional service to our customers in a proficient manner ensuring that they have a positive experience with our products and services. All other responsibilities required are to maintain quality control, accuracy and efficiency of delivery of services and customer satisfaction.

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide technical support to customers via phone, email, and chat addressing system issues.
• Gain a clear understanding of customer requests, answer questions, and troubleshoot accordingly
• Resolve issues/complaints or problems and escalate as appropriate
• Support customers’ use of the application by providing basic training and assistance as needed
• Provide resolution on issues regarding billing, shipping, etc.
• Create and accurately document digital records of customer interactions, issues, and solutions using our service desk technology
• Report product-related issues appropriately to the product team
• Contribute to team by accomplishing related results as needed

• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

• High School Diploma
• 0-1 years experience in customer service
• Exceptional documentation skills

Preferred Qualifications:

• Bachelor’s Degree in a related field/ College degree a plus
• Proven experience in IT support, helpdesk, or technical support roles
• Basic account billing and customer service background preferred
• Strong problem solving abilities
• Exceptional verbal and written communication skills
• Ability to multi-task efficiently in a fast paced environment
• Detail-oriented
• Customer-focused with a positive attitude and patience to work with various levels of technical knowledge

Supervisory responsibilities

This position has no supervisory responsibilities.

 

Work environment

This job operates in a professional office environment or remote.

 

Physical demands

Physical requirements include; visual acuity, speech, and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

 

Travel required

No travel is expected for this position.

 

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statementThe Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.