About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

WithMe is seeking a Client Success Manager to own and grow client relationships. In this high-impact, fully remote role, you’ll manage your own portfolio of clients from post-installation through ongoing contract renewal, delivering proactive communication, strategic insights, and consultative support. You will focus on retention and reducing churn while identifying opportunities to drive growth through GTM strategies, including upsell and cross-sell initiatives. This role requires working hours through 5:00 PM Pacific Time. 

What You'll Do:

• Manage client relationships, conduct QBRs, and deliver performance insights
• Establish regular communication with clients to ensure satisfaction and retention
• Drive identification and successful conversion of upsell and cross-sell opportunities
• Track client metrics and KPIs using Salesforce
• Collaborate with internal teams to resolve issues and advocate for client needs
• Represent WithMe at client meetings and industry events

What You'll Bring:

• 3–5+ years in client success and account management
• Strong communication and presentation skills
• Experience using Salesforce and analyzing client data
• Proven ability to drive retention and identify revenue opportunities
• Experience in a fast-paced or startup environment is a strong plus
• SaaS sales experience is a strong plus
• Multi-family experience is a strong plus
• Ability to work until 5 pm PT

Why WithMe Inc.?

• 100% remote work environment
• Employee equity and a chance to shape the future of an innovative company
• Comprehensive health, dental, vision, 401k with match, and more
• Unlimited vacation and a supportive, forward-thinking team

Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe!

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

The Perks & Benefits for Full-Time Employees

By working at WithMe, Inc., you’ll be at the forefront of scaling a high growth, early stage company that's driving innovation.

• The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
• You’ll get some skin in the game with employee equity
• We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
• There’s transparent communication from the top down
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with
• You’ll have direct, meaningful impact as we scale
• There are fun and inspiring in-person team event opportunities 

And we’ve got you covered on all of the most important benefits: 

• Comprehensive health, dental and vision coverage
• Retirement plan with company match
• Life and disability plans
• FSA and HSA accounts
• Annual training and education allowance 
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees 

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

California Consumer Privacy Act (CCPA) Notice:

As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy.

Company Profile

In the mid-1980s, WinAir’s founders, Bert and Helen Vergeer, recognized the inefficiencies in aviation maintenance, which relied heavily on paper-based processes. Their vision led to the development of AV-BASE, one of the first digital aviation record-keeping and inventory management systems. Today, WinAir is a fully browser-based solution, used in more than 30 countries. As it celebrates over 35 years in operation, WinAir remains the longest-standing aviation management software provider, continuously innovating to support clients worldwide. With a legacy built on reliability, adaptability, and industry expertise, WinAir continues to shape the future of aviation maintenance management.

Vision Statement

To be the global standard in aviation software—powering safe, efficient, and connected operations through innovation, dependability, and passion.

Mission Statement

We deliver intuitive, reliable aviation software that empowers operators and maintenance teams to work smarter. By combining deep industry knowledge with cutting-edge technology, we streamline operations, ensure compliance, and help our clients keep aircraft flying safely and efficiently.

Our Values

1. Curiosity – A drive to explore, learn, and innovate by asking questions and seeking better solutions.

2. Collaboration – Working together openly and respectfully to achieve shared goals and create stronger outcomes.

3. Dependability – Being reliable, consistent, and accountable in delivering on promises and responsibilities.

4. Efficiency – Maximizing productivity and resources by working smart, staying organized, and reducing waste.

5. Passion – Bringing energy, enthusiasm, and dedication to everything we do, inspiring others through commitment.

Reporting to the Director of Sales and Marketing, the Marketing Specialist is responsible for developing, executing, and monitoring marketing programs for WinAir, from initial concept through to completion. This role involves overseeing marketing activities across various channels and supporting lead generation efforts by leveraging social media platforms and other digital marketing tools. The Marketing Specialist will work closely with the Sales & Marketing team to research market trends, analyze data, and provide insights to help define and refine marketing strategies aimed at reaching target audiences and enhancing the company’s presence in the aviation management software industry. This position is designed to offer growth opportunities, with career progression based on the individual’s skills, capabilities, business demand, and available roles. The Marketing Specialist will also assist with other duties as assigned to support the overall growth of the company.

Responsibilities

Strategic Planning & Analysis

• Assist with the development and implementation of the annual marketing plan, including defined campaign milestones and reporting frameworks.

• Support the tracking and management of the marketing budget, allocating resources effectively across tools, events, and channels.

• Conduct competitive analysis, comparing key players in the aviation SaaS space to WinAir’s offerings. Provide summaries that highlight product and positioning gaps, feature strengths, and pricing differences.

• Monitor campaign effectiveness by tracking key performance indicators (KPIs) such as:

  • Email open and click-through rates

  • Landing page conversions

  • MQL to SQL conversion rates

  • Website traffic and engagement

• Assist with the analysis of lost leads, helping to identify common drop-off points or objections and offering recommendations to improve lead nurturing and conversion outcomes.

Website & Lead Portal Management

• Maintain and update website content, ensuring messaging is current, consistent, and aligned with campaign goals.

• Collaborate on UX improvements and development of new site features, with a focus on lead generation and clarity of product information.

• Assist in building or improving a lead portal that integrates with CRM tools and supports automated intake and tracking of inquiries.

Campaign & Content Development

• Support end-to-end execution of digital campaigns (email, social, PPC, event marketing).

• Write and edit marketing content such as blogs, case studies, product one-pagers, and sales tools.

• Ensure messaging across materials speaks to buyer needs and highlights WinAir’s core advantages.

Digital Engagement & Social Media

• Manage and grow WinAir’s social media presence, focusing on consistent posting and community interaction.

• Use tools such as HubSpot, Google Analytics, and SEMrush to report on campaign outcomes and recommend refinements.

• Coordinate with sales to ensure campaign follow-up aligns with pipeline goals.

Training & Experience

• 5+ years of marketing experience in a B2B or SaaS setting, preferably with a technical or aviation-related product.

• Diploma or degree in Marketing, Business, Communications, or a related field.

Skills & Aptitudes

• Strong writing and communication skills, coupled with analytical thinking.

• Familiarity with tools such as HubSpot, Mailchimp, WordPress, Canva, and Google Analytics.

• Ability to track performance and spot inefficiencies across the funnel.

• Comfortable working on multiple projects with changing priorities in a collaborative environment.

• Passion and understanding of technical product marketing or Saas marketing.

• In depth knowledge of Aviation industry

• Ability to generate fresh ideas for campaigns and strategies to enhance brand visibility.

• Knowledge of social media platforms, SEO, PPC, and digital marketing best practices.

• Proven ability to work effectively in a team-oriented environment, collaborating with sales, product, and creative teams.

Environment & Physical

• Candidate must reside in Ontario, Canada

• Work in a fast-paced environment with changing priorities

• Be able to work remotely and on-site upon request

• Be able to sit for prolonged periods

Why Work for Us?

We offer a competitive compensation package based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc.

We are also proud to offer a flexible work schedule, including "Summer Friday hours" maximizing good work-life balance, different social committee events, and quarterly Town Hall meetings to foster teamwork and a strong, long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself!

To Apply

Please submit your resume, a detailed cover letter explaining your experience, knowledge, and ability towards this career path—and why we need to speak with you—as well as a portfolio showcasing previous marketing campaigns or related work.

Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point of recruitment process, please let us know.

FLEXTRADES is a rapidly growing national provider of production solutions, and we are seeking an experienced and highly motivated Account Executive to develop a book of business with active customers across the U.S.

As a Account Executive, you’ll be responsible for calling on manufacturing companies to uncover production challenges and discuss FLEXTRADES’ unique business model for providing labor solutions to manufacturers and logistics providers. You are responsible for sourcing new business clients and job orders from new and existing clients by cultivating relationships, developing accounts, and moving opportunities through the sales pipeline and job order process. Reporting to the Sales Manager, you will call, email and network with new and existing client contacts via outreach and follow up to deliver successful deployments and grow your individual book of business.

Job Duties and Responsibilities:

• Conduct on average 60+ business-to-business (B2B) sales activities per day. Activities include cold calls, emails, follow up calls, active client check ins, and current client expansion calls.
• Detail our unique business model that bridges gaps and delivers results for clients by tailoring our value proposition, case studies and examples of previous successes to meet prospects’ individual needs.
• Qualify new opportunities through prospecting and growing current customers, then progressing these opportunities through our sales process.
• Conduct web-based presentations.
• Create and deliver sales materials (presentations, proposals, agreements) and negotiate customized solutions.
• Answer questions regarding FlexTrades’ solutions, while identifying additional business opportunities.
• Close business with consistency at or above expected levels to achieve growth through the deployment of FlexTrades' technicians and the addition of new clients to your active book of business.
• Schedule follow up contact and meetings with pipeline opportunities and manage your customer accounts for expansion to other sites, suppliers and similar or connected prospects.
• Gather client information and record interaction summaries and details in our CRM, with high degrees of accuracy and consistency.
• Coordinate with the Technical Solutions and Operational teams to onboard and facilitate successful outcomes for your clients.
• Manage all existing and new accounts to ensure clients’ needs are met and issues resolved to strengthen our partnership and opportunity for repeat business.
• Partner with team members to observe interactions throughout the sales cycle and develop your knowledge of FlexTrades’ business, industry and solutions.
• Develop new and creative ways to obtain additional new business opportunities from your efforts prospecting, working your clients and following up.
• Demonstrate openness to coaching and eagerness to learn new strategies and tactics to obtain business.
• Demonstrate a strong drive to win and grow your book of business through new client acquisition as well as expansion of existing accounts.
• Act as a FlexTrades Core Values champion, by Moving the Line, Being the Next, Elevating Others, Pulling the Wagon, Enjoying the Journey, and Giving Back.
• All other duties as assigned.

Compensation and Benefits Package:

• Entrepreneurial role with opportunity to secure and grow customers with high lifetime account values
• Ability to learn from top performers, dedicated Training Management and leader in a culture that promotes sharing best practices
• Strong sales and operational processes
• Dedicated Lead Generation and Project Management teams to aid in prospecting and customer growth & retention
• Competitive salary
• Best in Class: Medical, Dental, Vision, Disability and Life Insurance coverage offered
• Work remotely in the United States with minimal travel
• Paid holidays, Vacation, & Birthday PTO
• Company sponsored personal wellness plan
• Home office equipment provided

• Strong and proven history of full life cycle sales experience targeting manufacturing companies required
• Strong sales skills, self-drive and communication skills
• Proven ability to uncover client needs and develop solutions
• Verifiable track record of establishing and growing multimillion dollar book of business
• Experience utilizing technology tools (MS Office Suite: Outlook, Word, Excel, PowerPoint, Teams, and CRM)
• Limited travel required (quarterly sales meetings and occasional client site visits).
• Bachelor’s or Associates degree preferred (will consider sales experience in lieu of degree).

Equal Opportunity Employer:

FlexTrades is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and veterans.

Safety Responsibilities:

All internal employees at FlexTrades are expected to prioritize safety in the workplace by adhering to established safety protocols and guidelines. Responsibilities include:

1. Compliance: Follow all company safety policies, procedures, and industry regulations to maintain a safe work environment.
2. Training Participation: Attend all required safety and compliance training sessions, ensuring awareness of safety practices relevant to corporate operations and client interactions.
3. Remote Office Safety: Ensure that personal workspaces are organized and free from hazards and utilize ergonomic      practices to promote health and safety.
4. Incident Reporting: Report any accidents, incidents, or near misses immediately to management to facilitate timely      investigation and prevent future occurrences.
5. Collaboration: Foster a culture of safety by collaborating with colleagues to support adherence to safety protocols and      sharing best practices.
6. Continuous Improvement: Engage in safety meetings and provide constructive feedback on ways to enhance workplace      safety and well-being.

By fulfilling these responsibilities, FlexTrades employees contribute to a safer work environment for themselves, their colleagues and Technicians, and the clients we serve.

About the Job:

We are seeking a proactive and results-oriented Sales and Marketing Executive to manage our end-to-end customer acquisition process. This role is commission-based and designed for high-achievers who are motivated by unlimited earning potential tied directly to performance. You will drive revenue growth by creating compelling content, executing targeted email campaigns, and directly closing new sales opportunities.

Compensation Structure:
This is a 100% commission-based role with significant upside potential. Specific commission rates and structure details will be discussed during the interview process. Your earning potential is uncapped and directly proportional to the revenue you generate.

Location: Barcelona, Spain (Hybrid) | Also available hybrid in Malaga & Valencia or fully remote elsewhere in Spain
Industry: High-Tech | Start date: 31 October 2025

Join a team of innovators who are redefining how global tech brands connect with customers. As a German-speaking Account Manager Executive, youll be at the forefront of growth, building relationships, closing deals, and driving impact in one of the worlds most dynamic industries.

About the Role

As an Account Manager Executive, youll manage and grow a portfolio of mid-sized clients, blending strategy and execution to maximize their business potential. Youll act as the bridge between innovation and opportunity, helping businesses unlock the full value of cutting-edge technology solutions.

You will:

• Drive sales growth by developing and closing opportunities with both new and existing customers.

• Own the full account strategy from qualification to closureensuring strong customer acquisition, retention, and expansion.

• Collaborate cross-functionally with Channel teams (PBM, iPBM, Proximity) to align sales approaches and optimize outcomes.

• Boost PC++ sales (Headsets, Displays, Care Packs) and Print Transactional Sales, while exploring untapped potential across the portfolio.

• Lead the solution-building process, engaging internal specialists and pre-sales experts when required.

• Identify and engage key contacts within accounts, nurture multi-level relationships, and plan communications strategically.

• Proactively hunt for new business in low-activity accounts and manage renewals and upselling efforts.

• Negotiate and close deals, ensuring alignment with pricing policies and maximizing profitability.

• Deliver post-sales support and guide partners in cross-sell/upsell strategies for ongoing customer success.

What Were Looking For

Youre a driven, tech-savvy communicator who thrives in fast-paced, multicultural environments.

Youll fit perfectly if you:

• Are proficient or bilingual in German, with advanced English skills.

• Have 13 years of sales experienceideally in tech, B2B, or account management.

• Excel at relationship building and connecting with decision-makers.

• Possess a hunter mindsetcomfortable with cold outreach and prospecting using multiple tools.

• Know how to navigate complex organizations and identify expansion opportunities.

• Are confident leading meetings with IT and Procurement stakeholders.

• Combine business acumen and analytical skills to craft strategic growth plans.

• Manage the end-to-end sales cycle, from opportunity identification to closure.

• Adaptable, curious, and passionate about technology and customer success.

Whats In It For You

We offer a career, not just a job. In this role, youll enjoy:

• Full-time permanent contract (39h/week) Monday to Friday, 09:0018:00.

• Competitive compensation:

  • Base salary: 21,600  EUR gross/year

  • Performance bonus: Up to 7,400 EUR gross/year

• Relocation support: Bonus up to 500 EUR (conditions apply).

• Comprehensive paid training on the company, sales strategy, and product portfolio.

• Career development program with specialized training and long-term growth opportunities.

• Modern, multicultural office in Barcelonas tech hub (C/ de la Selva de Mar, 129).

• Hybrid flexibility: Choose the working style that fits your lifestyleBarcelona, Malaga, Valencia, or remote across Spain.

️ The Hiring Process Fast, Fair & Transparent

We respect your time. Heres what to expect after you apply:

1. Application review within 48 hours.

2. Screening call with our recruiter and project lead.

3. HR & technical interview.

4. Final interview with your future manager.

5. Offer & onboarding smooth and supportive!

If youre ready to make an impact, grow your career, and represent one of the worlds leading tech brands,  apply today and lets power the future together.

Apply now via email: anastasia.boeva@cbtalents.com

The role that makes everything intuitive (and lets the team focus on impact)

This is partnership, not decoration. Be the champion of user experience across our digital platforms. Own design—research, wireframes, prototypes, and accessibility—so every interaction is simple, engaging, and secure. You’ll turn complex healthcare workflows into delightful, usable products that empower both patients and providers.

Values & vibe (who you are)

We want a velvet advocate: empathetic, curious, and practical—who also ships designs. You defend the user perspective with kind authority, make accessibility approachable, and help the team deliver products that truly work. You’re the amplifier for a creative, mission-driven team that never compromises usability or patient safety.

A day in flow (the feel, not a script)

• Two-minute check-in—user insights gathered, prototypes iterated, one design risk escalated.
• During design sprints: convert research → wireframes + mockups + actionable feedback before the day ends.
• After: Figma/Sketch updates, developer handoff notes live, usability findings documented, polite nudges sent. Quiet impact, zero drama.

What you’ll own

• User research & testing: interviews, surveys, and usability sessions to uncover patient and provider needs.
• Interaction & visual design: wireframes, prototypes, and flows that simplify complex processes.
• Accessibility & inclusivity: ensure designs meet WCAG and healthcare accessibility standards.
• Collaboration: work closely with engineers, product managers, and clinicians to ensure design feasibility and quality implementation.
• Design system & standards: maintain and evolve consistent design patterns across products.
• Advocacy: represent the user in product strategy and roadmap discussions.
• Continuous learning: stay up to date on best practices in UX, UI, and healthcare technology design.

Authority (ramped on purpose)

You’ll set UX standards from day one. Scope ramps as you deliver: approve or decline design implementations, enforce accessibility and usability guidelines, and escalate issues early—with our full backing.

Schedule (India)

Works daytime hours with 4–8 hours of overlap to US Pacific (e.g., 11:00am–7:00pm CT / 9:00am–5:00pm PT), with flexibility for critical design reviews or research sessions.

What success looks like

• User feedback positive, adoption high, errors minimized.
• Design handoffs smooth and developer-friendly.
• Accessibility compliance met consistently.
• Products that feel intuitive, engaging, and mission-aligned.

What you’ve done

• 3+ years as a UX Designer, Product Designer, or similar role.
• Strong portfolio demonstrating user-centered design outcomes.
• Proficient with Figma, Sketch, Adobe XD, or similar tools.
• Experienced in user research and usability testing.
• Knowledge of responsive design, mobile-first principles, and accessibility standards.
• Excellent communication and collaboration skills.
• Preferred: healthcare IT, telehealth, HIPAA knowledge, Agile product development experience, UI design contributions.

Benefits

Remote-first • Equipment stipend • Local holidays (India) • Learning budget (UX, accessibility, healthcare technology)

Note: Remote across India. City shown for job-board indexing; no relocation required.

Job Type: Full-time Remote

Job Type: Full-time

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals. From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

About The Role:

Signals is bringing the first true B2B software spend dataset to market. We’re hiring a junior Product Support Engineer to keep the Signals web app reliable for enterprise customers, resolve user issues quickly, and turn frontline insights into product improvements. This role is hands-on, customer-facing, and cross-functional: you’ll triage, reproduce, and resolve issues across login/SSO, entitlements, search/screener, charts/CSVs, and data updates—partnering closely with Application Engineering, Data Engineering, and Product. Remote-friendly within the U.S. (NYC HQ and hubs welcome).

[For US-remote roles only. Adjust language if not relevant.] This is a remote-friendly opportunity that can sit in NYC (where our headquarter is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding. 

As Our Product Support Engineer You Will:

• Frontline triage and resolution: monitor inbound tickets (Intercom/Jira) and on-app feedback; acknowledge quickly, troubleshoot methodically, resolve or route with clear context.
• Reproduce and debug issues: use browser dev tools, logs, and basic SQL to isolate problems (e.g., unentitled access, CSV export failures, search/index quirks, stale charts, login/SSO/ToS acceptance).
• Entitlements and account hygiene: verify seat/domain settings, resolve “unentitled” states, and coordinate with admins to fix access misconfigurations.
• Data quality & freshness checks: run smoke tests after monthly data updates; validate key Signals metrics render and export correctly.
• Monitoring and incident response: watch app and analytics dashboards (e.g., Mixpanel, Datadog, Internal Tooling); escalate based on runbooks; help reduce MTTA/MTTR.
• Knowledge base and runbooks: write and maintain user-facing help articles and internal playbooks (e.g., firewall/proxy errors, password reset issues, “Error loading application data,” CSV download guidance).
• Feedback loop: synthesize ticket patterns into actionable insights for Product; help prioritize fixes and small UX wins that reduce support load.
• Release readiness: participate in UAT/smoke tests for new features (search improvements, screener updates, admin console changes, outlier aggregation), confirm tracking events, and update help content.
• Compliance basics: ensure ToS/privacy acceptance is captured; confirm support email links and disclaimers are visible and correct across pages.

You Are Likely To Succeed If:

• 0–2 years in product support, QA, technical support, or customer success for a web SaaS product.
• Strong troubleshooting instincts and customer empathy; you stay calm, ask great questions, and communicate clearly.
• Working knowledge of web apps: HTTP/REST, JSON, cookies/sessions, browser dev tools, common SSO/MFA pitfalls.
• Comfort with basic SQL (SELECT, filters, simple joins) to verify records and metrics; ability to read logs.
• Familiarity with ticketing and analytics tools (e.g., Intercom, Jira, Mixpanel, Datadog).
• Clear, concise writing for users and internal audiences (KB articles, runbooks, ticket summaries).
• Bias to action and ownership; you close the loop and document what you learn.

Nice to Have:

• Exposure to financial or analytics products & clients; experience explaining analytics & metrics to non-technical users.
• Experience with entitlements/role-based access, CSV/reporting pipelines, or search/relevance issues.
• Light scripting (Python/JS) for data checks or workflow automation.

What We Offer:

Our compensation package includes comprehensive benefits, perks, and a competitive salary: 

• We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above!
• The annual on-target earnings for this position is anticipated to be up to $115K~ $130K. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, abilities, as well as internal team benchmarks. 

This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, and Mountain View. If the remote work is performed outside of these offices, income may be subject to New York State tax withholding.

Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

Job Applicant Privacy Notice

About the role

Are you a master of organization? Can you manage multiple projects simultaneously, anticipate risks before they happen, and lead diverse teams to success?

Shipium is looking for a Lead Technical Product Owner to be the driving force behind our product delivery. This is a high-impact, individual contributor role where you’ll orchestrate delivery across multiple workstreams, working with onshore, nearshore, and offshore development partners. You will blend classic product ownership with hands-on, technical leadership, serving as the central hub for all things related to our product roadmap.

We are looking for someone who thrives in a fast-paced environment and is passionate about using modern tools, including AI, to streamline and enhance product development.

What you'll do

• Own the roadmap: Integrate and manage technical roadmaps for both customer-facing features and internal initiatives, ensuring all projects align with strategic goals.
• Lead technical execution: Organize and manage multiple simultaneous workstreams, proactively identifying and resolving technical risks, blockers, and dependencies.
• Drive efficiency with AI: Use generative AI tools to create detailed user stories and acceptance criteria. You’ll also leverage AI-enhanced platforms to facilitate agile ceremonies and manage cross-team dependencies.
• Be the central point of contact: Serve as the go-to person for development teams and stakeholders, communicating program progress, risks, and technical decisions.
• Define and prioritize: Evaluate and prioritize incoming work requests to ensure the team is always focused on the highest-value items.
• Create documentation: Maintain comprehensive technical documentation and architectural decision records to promote knowledge sharing.

Qualifications

• Experience: 7+ years in a technical program management or product ownership role, with deep expertise in SaaS or high-growth engineering environments.
• Technical Acumen: A solid understanding of system-level technology, APIs, and cloud integration (preferably AWS). You should be comfortable demonstrating your knowledge of API structure and troubleshooting with tools like Postman.
• Risk Management: Exceptional ability to identify and manage risks and roadblocks in a dynamic, high-expectation setting.
• Adaptability: Proven ability to manage onshore, nearshore, and offshore development workflows, demonstrating strong prioritization and delivery practices.
• Modern Skills: Advanced proficiency in creating user stories and acceptance criteria, with a strong preference for candidates who have experience using generative AI tools.
• Problem-Solving: Keen judgment and practical problem-solving abilities, even in ambiguous situations.

Preferred Skills

• Shipping Expertise: Familiarity with the logistics industry, including shipping carriers, regulatory environments, and multi-carrier rate shopping.
• Supply Chain Knowledge: Insight into last-mile delivery, international distribution, and managing surcharges, tracking, and service-level agreements.
• Logistics Technology: Experience with compliance, operational processes, and best practices for shipping a wide range of package types.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 25* states, 8 paid weeks of parental leave, 12 paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off. 

Shipium is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

*Although based out of Seattle, WA, Shipium is 100% remote in the following states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Montana, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Vermont, Washington & Wisconsin. 

Shipium participates in e-verify

Job role:

We're looking for a skilled content writer to work with teams across the company and craft valuable content that will educate our customers and wow our prospects. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features and so on. Your projects will be your own to run, with complete creative freedom, but your content will need to align with brand guidelines.

Responsibilities:

• Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos and blogs
• Build and run an editorial calendar; coordinate with other content crafters to ensure standards
• Optimize all content for SEO to better reach
• Measure impact and perform analysis to improve critical metrics.
• Help with localization of process and content to ensure consistency across regions
• Review and implement process changes to drive operational excellence

Requirements:

• 2 years of working as a content marketer or in a similar position
• Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
• Tech-savvy with the ability to explain complex technical matters in a simple manner without using jargon
• Excellent attention to detail and ability to multi-task projects and deliverables
• Confirmed experience working with deadlines to deliver high quality output in a short span of time

Salary: ৳40,000 - ৳60,000

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.