The Company

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

The SEO Analyst is a customer-facing role that focuses on providing expertise and strategic consulting to Simpleview’s search engine optimization (SEO) clients. They focus on growing traffic and conversions through SEO and conversion rate optimization (CRO), strong content recommendations that are implemented by our team of writers, and site navigation, but may also occasionally provide guidance in paid media and other digital marketing campaigns. SEO Analysts support their clients by understanding their digital marketing objectives, conducting research and analysis, monitoring performance and providing recommendations to improve website traffic and meet client goals. The SEO Analyst accurately understands the client’s goals and objectives and effectively communicates that information to others within the organization. This full time, permanent, remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be elegible for consideration.

What Your Impact Will Look Like

• Account Management and Customer Service
• Manages SEO, CRO, and content services for all assigned accounts, to include meeting all service level agreements.
• Conducts phone and face-to-face consultation, reporting, and training with clients. Delivers presentations.
• Educates clients about SEO and CRO, and content including best practices. Provides recommendations for better results.
• Manages client communications and scope changes during project execution. Provides professional feedback and guidance when unreasonable demands are made.
• Reviews and responds to clients without delay and with complete answers.
• Assists customers with technical implementations.
• Creates and maintains positive client relationships and high level of client satisfaction.
• Identifies and communicates upsell and cross-sell opportunities.
• SEO Research and Analysis
• Conducts thorough on-page optimization and site health checks.
• Analyzes data trends and organic performance, develops strategic SEO plans and conducts SEO activities to attain high visibility on search engines.
• Implements creative ways to improve organic results and works closely in a consultative role with the clients and SEO team.
• Explains SEO performance issues to clients in ways that are clear, understandable, and valuable.
• Report Creation and Presentation:
• Utilizes Google Analytics, Search Console, SEMRush, and other platforms to review SEO performance and provide descriptive, predictive and prescriptive analyses.
• Provides complete and correct monthly and quarterly reports by the 10th business day of the following month. Ensures delivery of all reports at least 48 hours prior to client call.
• Conveys analysis and recommendations in the report that are useful and unique to the client.
• Ticket Completion
• Properly executes and produces all contracted items within an SEO project’s stated scope of work.
• Thoroughly reads, understands, and completes assigned tickets quickly without compromising quality.
• Creates and submits detailed tickets to SEO Specialists, developers or other departments for support when necessary.
• Reviews tickets when complete and checks for accuracy before closing the ticket.
• Self-manages ticket queue and assigns tickets as necessary for issues that arise, including new page optimizations.
• Develops and executes annual SEO Account Plan items on time and paces accounts appropriately.
• Conversion Rate Optimization
• Ideates and executes data-driven A/B tests and optimization strategies for client websites.
• Utilizes Growthbook, Google Analytics, and Google BigQuery for reporting. Analyzes test results and data to make informed decisions to meet client website goals.
• Works with client to implement winning strategies across client’s website.
• Content Recommendations
• Hosts an initial onboarding call to include a member of Simpleview’s content team to present the offering and answer any questions prior to recommendations being implemented.
• Communicates with clients to understand their highest needs and goals to develop content recommendations to publish live on the site.
• Conducts thorough keyword research to ideate, present, and ticket out content according to engagement level.
• Plans, presents, and tickets out content recommendations within the confines of engagement deliverables.
• Technical SEO
• Applies common SEO tools with confidence, including Google Analytics, Google Tag Manager, Google Keyword Planner, Google Search Console, SEMrush and Growthbook to assess SEO performance.
• Assists with the creation and implementation of meta, H1s, and on-page optimizations.
• Reviews tickets including site health scans and takes appropriate action for internal or external communication. Items include broken links, duplicate content, and crawl errors, among others.
• Professional Knowledge
• Displays up-to-date knowledge of SEO and digital marketing techniques, trends, and developments.

You Will Love This Job If You Have

• Demonstrates a strong background with Google Analytics and other digital SEO tools like Google Search Console, SEMRush, Mouseflow, Screaming Frog and MOZ, among others.
• Develops and executes search engine optimization initiatives to drive incremental search traffic.
• Exercises critical thinking to conduct thorough analysis that results in actionable insights.
• Is passionate about SEO and remains knowledgeable about trends and best practices.
• Communicates clearly, effectively and persuasively in both written and verbal forms.
• Exercises good judgment to take smart action and solve problems, does not require constant oversight, does more than the bare minimum and performs under pressure.
• Maintains high standards and provides work that is professionally composed and free of error.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The BenefitsAt Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance. Here’s what you can expect as a Costa Rica-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family

• Paid Parental Leave - For both birthing and non-birthing parents.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

We are ODILO: a fast-growing edtech company with a mission to democratize access to high-quality education and provide educational technology solutions to help our users reach their full potential.

Through our solutions, we provide access to millions of digital content items from the world's best providers and, using educational technology and Artificial Intelligence, enabling any organization to create its own unlimited learning ecosystem.

Odilo partners with hundreds of institutions worldwide  including governments, schools, libraries, universities, companies, and startups to provide access to its Unlimited Learning Ecosystem. Through these collaborations, millions of users in over 50 countries enjoy truly personalized and continuous learning experiences.

Our team is truly international (19+ nationalities) with the best talent across the education, media, content, and technology sectors.

As a Customer Support Technician, you will report directly to the Head of Support Team and be part of the Customer Service at ODILO. Your primary responsibilities will be in the Digital Library and Learning Ecosystems areas.

We are working on achieving a critical mission: Creating equality in education by making the highest quality digital content seamless, accessible, and affordable to all.

Help everyone reach their full potential by providing personalized and intelligent unlimited learning experiences during their whole life.

What you will do at ODILO

• Provide first-level technical assistance via email, chat, phone, and ticketing systems to users and clients.
• Execute and resolve simple support tickets following established procedures.
• Deliver clear, accurate, and empathetic responses to user inquiries, ensuring a positive customer experience.
• Identify and document recurring issues, escalating incidents appropriately to higher support levels.
• Respect service-level targets for first response and collaborate with teammates to ensure timely resolution.
• Contribute to the knowledge base by documenting resolutions and frequently asked questions under supervision.

The ideal candidate will bring:

• Bachelor's Degree in Information and Communication Technologies (ICT), IT Systems, or related fields.
• Fluent level of English (spoken and written).
• A tech-savvy mindset — passionate about technology, digital tools, and continuous learning.
• Good communication and interpersonal skills, with empathy and attention to detail.
• Basic understanding of web platforms and online applications.
• Strong problem-solving ability and good organizational skills.
• Team player with a customer-oriented attitude and the ability to follow processes precisely.

What would make us happy:

• Basic knowledge of software troubleshooting, digital ecosystems, or cloud-based applications.
• Previous experience in remote work environments or international support teams.
• Experience or interest in Digital Content Management, Learning Platforms, or Library Systems.
• Familiarity with helpdesk tools such as Zendesk, Jira, Confluence, or similar.
• English level B2

What we offer:

Working at Odilo is about being part of a lifelong learning culture, where everyone has the chance to take on challenges and participate in the growth of the company.

But we also offer:

• A unique and challenging job in an informal, creative and ambitious work environment.
• Access to unlimited ebooks and learning materials through our digital library, physical learning spaces in our offices, and knowledge collaboration through book clubs.
• Work 100% remote.
• A salary commensurate with qualifications and experience.

…And more! 

Sounds like a mission made for you? Then we need to talk!

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*ODILO is an entity committed to Diversity and Inclusion, which is why it accepts the presentation of candidatures without bias.

Alpen Labs is a New York-based startup founded in 2022 by four MIT alumni. Our mission is to build universal rails for money by creating a scalable, private and programmable Bitcoin ecosystem. We're achieving this through cutting-edge innovations in zero-knowledge cryptography and offchain solutions, without compromising Bitcoin's fundamental principles.This endeavor is not just about technological advancement but a step towards a more resilient, free, and prosperous global society. Our current team consists of engineers and researchers from companies like Blockstream Research, Palantir, and Nethermind. We invite passionate individuals to join us in navigating this complex, yet rewarding journey towards redefining financial sovereignty.🌏 Alpen Labs is a fully remote company with team members across North America, Europe, Asia, and beyond. We believe great work can happen anywhere and we’re building a culture that supports deep focus, high trust, and flexibility across time zones.---### About the RoleWe’re looking for someone who blends financial acumen with operational drive — a hands-on operator who can partner with Operations Team, COO & Leadership to run the business side of Alpen Labs as we scale from Seed to Series A.You’ll bring the discipline of finance and the adaptability of a startup generalist to build scalable systems for decision-making, reporting, and growth.**Key Responsibilities****Finance & Strategy**- Partner with the COO and founders to build Alpen’s financial foundation through Series A: forecasting, burn modelling, and investor reporting.- Own day-to-day finance ops — payments, expenses, payroll, vendor management, and compliance across multiple jurisdictions.- Develop the company’s first integrated financial model and help define operating metrics (runway, CAC, headcount efficiency, etc.).- Work with external accountants and legal partners to ensure accurate, compliant financial reporting.

AI is learning to better understand how Thai is spoken in different regions. In this project, you’ll help improve Thai language accuracy by reviewing and correcting short audio clips. Your work will help make AI tools sound more natural and authentic for Thai speakers everywhere.What you’ll do▷ Listen to short Thai audio clips and check if the transcription matches the speech▷ Fix any mistakes you find▷ Work flexibly - no fixed schedule! Aim for 10 cases per day in your first week, then increase as you get comfortable▷ You can do more cases on weekends if you’re busy during the weekWho we’re looking for▷ Native Thai speakers living in Thailand▷ Experience with labeling or query evaluation is a plus▷ Able to understand English instructions well▷ Detail-oriented, logical, and familiar with Thai culture▷ Can work 6–8 hours a day during the project periodProject details▷ Dates: 22 Oct – 1 Dec 2025▷ Pay: $15 per valid audio hourImportant: Please apply only if you can commit to the full project .Kindly fill out this short Survey for Thai Transcription ProjectThis role is a project-based opportunity with CrowdGen, where you will join as an Independent Contractor. If selected, you’ll receive an email from CrowdGen to create your account, reset your password, complete the setup, and proceed with your application.\n\n$15 - $15 an hour\n

We are looking for a Software Engineer to join our team. You will be responsible for developing high-quality software solutions. Your duties will include designing, coding, testing, and maintaining software applications. You will work closely with other engineers and product managers to deliver innovative solutions. Responsibilities:- Develop and maintain software applications- Collaborate with cross-functional teams- Participate in code reviews- Troubleshoot and debug applicationsQualifications:- Bachelor's degree in Computer Science or related field- 3+ years of experience in software development- Proficiency in Java, Python, or C++- Strong problem-solving skillsWe offer competitive salaries and benefits.

Job Title: Senior Clinical Psychologist

Reports to: Head of Clinical Governance

Direct Reports: 2-5

Part time - 30 hours

Role Objective

This is a leadership role within the Clinical Team, with a senior role within clinical governance and the development of Clinical Psychology within the organisation. Your main role will be to support the Head of Clinical Governance in leading a multidisciplinary team of psychologists, counsellors and non clinically qualified staff and the functions that sit within the team.

Split of the role

Management & Leadership - 25%

Analytics, Reporting and Insights- 15%

Clinical Governance - 20%

Stakeholder Management -15%

Safeguarding - 15%

Training -10%

Main responsibilities:

Management & Leadership

• To support, and where appropriate lead, the day to day activity of the clinical governance team, ensuring prioritisation of workloads in line with strategic objectives and key results (including through direct line management).
• To ensure that clinical activity is underpinned by the needs of all service users as defined by the i-RESPOND clinical operating model, and supporting the continued improvement of the model’s application.
• To support the development of the role of clinical psychology across Kooth, including Assistant Psychologists, finding ways to measure and demonstrate the impact.
• To provide highly specialist psychological advice and consultation to all colleagues within the clinical and service delivery teams specifically and also across the wider organisation as required.
• To work closely with the senior leadership teams with Service Delivery and Product to ensure that clinical innovation is always balanced against safety and clinical effectiveness.
• To utilise project management methodology to lead where appropriate on clinical organisational objectives, using a data driven approach.
• To lead by example in creating a ‘no blame’ culture and a psychologically safe environment for all employees.
• To deputise where necessary for the Head of Clinical Governance.
• To act as the clinical lead for our integrated digital pathway, including: continued development of the clinical model; stakeholder liaison and engagement; support to the delivery staff; oversight of outcomes.

Analytics, Reporting and Insights:

• To support the monthly reporting of the clinical governance team activity, by collating feedback and data from a number of different systems and interpreting this data to articulate the reasons for trends or changes and identifying alternative approaches as indicated

Clinical Governance:

• To ensure that the clinical governance framework is well understood within the Service Delivery team and lead on embedding this through direct activity as well as through designated responsibility for other senior members of the team.
• To oversee the clinical audit process, making sure that this is reviewed regularly and updated as per feedback and data, and being the first point of escalation for any concerns.
• To provide and receive clinical supervision and play an active role in ensuring the function of supervision and clinical support is fit for purpose across the wider organisation.
• To work closely with the research team to support research activity within the organisation; this may involve leading on certain aspects of research or the direct supervision of staff carrying out research projects as appropriate.
• To provide a responsive clinical advisory service to all delivery staff and Senior Practitioners via the clinical request/safeguarding log and relevant emails; taking into account both theoretical and therapeutic models and highly complex factors concerning current, historical and developmental processes, and being accountable for any actions/advice given.
• To lead on and support the implementation of specialist clinical models and therapeutic approaches within the Service Delivery teams.
• To highlight any performance issues that may arise from the clinical audit and advise Senior Practitioners/managers regarding recommendations for further development/review and support this process as required.

Stakeholder Management:

• To be a clinical expert and ‘voice of Kooth’ by responding to media requests, delivering presentations and supporting colleagues within the commercial team at key stakeholder meetings.
• To work closely with the Kooth marketing team to ensure that external messaging is clinically appropriate and in line with our guidelines.
• To contribute to complex communications with different stakeholders, both internally and externally, at a range of levels.

Safeguarding:

• Support our safeguarding processes including the user safety incident framework.
• To support the safeguarding team in their responsibility for safeguarding and promoting the welfare of Adults, Children and Young People at all times and to advise/support Service Delivery and other teams as appropriate regarding best practice.
• To work as part of a team offering out of hours support to staff working online on a rota based system (dependent on experience); including enabling and supporting senior Practitioners and Shift Leads to manage risk in line with safeguarding best practice.
• To co-facilitate multidisciplinary discussions regarding complex presentations.

Training and Development:

• To support the development/improvement and delivery of specialist training packages that can be delivered both internally and externally.
• To contribute to the development, maintenance and dissemination of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes.

Requirements

Doctoral degree in clinical psychology (or its equivalent for those trained prior to 1996) with significant post qualification experience in at least one clinical area of specialism

• Professional registration with Health & Care Professions Council (HCPC)
• Full (advanced) DBS certificate and eligibility to work in UK
• Demonstrable leadership/management experience within highly complex and challenging settings
• Experience of project management activity requiring complex critical thinking skills and integration of data from a variety of sources
• Strong knowledge of relevant legislation regulatory systems and the implications for clinical practice within an anonymous digital mental health setting
• Well developed, effective communication skills, both orally and in writing, enabling complex, highly technical and/or clinically sensitive information to be shared with stakeholders including police and other agencies
• An understanding of the needs of psychological therapists at all grades as well as non qualified practitioners; and experience of successfully leading a multi-disciplinary team

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience, pro rata'd salary between £50,000 and £54,000 - (up to £68,000 FTE)

2. Generous Annual Leave

Enjoy 28 days (FTE) of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

About the company

At Kooth our purpose is to create a welcoming space for effective personalised digital mental health care. Available to all.

We build a service that puts diversity and inclusion at its heart - ensuring that we remove barriers to great mental health services for all people regardless of race, age, gender, sexuality or socioeconomic situation.

Our values have been built by our Kooth communities and our employees and are at the heart of everything we do.

• Alongside you
  We are alongside you, warm, welcoming and companionable.
• Flexible
  We offer choice because you are in control of what you need.
• Compassionate
  We don’t judge. We listen, counsel and support.
• Committed
  No matter what support you need, we’re here to help.
• Safe
  We are a safe space for users and we are serious about safeguarding.

OUR MISSION 

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone. 

POSITION DESCRIPTION 

A Rhythm Remote Device Clinician remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing Rhythm's proprietary software. This specialist employs knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient's CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by Rhythm's best practice standards. 

Rhythm offers full-time employees a robust compensation and benefits package, including Health and Prescription coverage, Dental, Vision, 401k Retirement Savings with company match for full-time employees, Paid Time Off and more. 

KEY RESPONSIBILITIES 

• Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic reviews, and overall analysis through remote monitoring. 
• Recognize abnormal functions of pacemakers, defibrillators, ILRs, and CRT devices, and recommend strategies to address and correct issues. 
• Communicate with Rhythm's clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation. 
• Maintain confidentiality of sensitive information and adhere to all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocols. 
• Support and contribute to Rhythm's patient-centered care philosophy: Every team member is a caregiver whose role is to meet the needs of the patient. 

QUALIFICATIONS 

• Bachelor's or associate degree required OR experience in a related field—nursing, medicine, electronics, or engineering. 
• Successful completion of a cardiac device rhythm management course or equivalent experience. 
• 2+ years of recent implanted cardiac device management experience with knowledge of all manufacturer programmers. 
• 3+ years cardiology experience, cardiac electrophysiology preferred. 
• Experience with interrogating and interpreting device diagnostics for all four major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik). 
• Cardiac rhythm management industry training and experience preferred. 
• Certified Rhythm Analysis Technician (CRAT) required prior to employment commencement date. 
• Additional preferred certifications—Certified Cardiographic Technician (CCT), Registered Cardiac Electrophysiology Specialist (RCES), International Board of Heart Rhythm Examiners (IBHRE) Certifications (CCDS, CEPS, CDRMS) also preferred, prior to employment date.  
• Proficiency with collaboration applications and software (Microsoft Office Suite, Teams). 

HIGHLIGHTS 

Schedule: This role includes two 8 hour shifts on Saturday and Sunday, providing on-call alert coverage, along with routine assignment completion. You will work three weekdays, with two days off between Monday-Friday. You may choose the two days you'd like off, as long as approved by your manager. 

• Compensation: Average yearly salary compensation from $70,000 to $90,000 depending on location and experience, plus individual performance bonuses. 
• Employment: This is a full-time position with benefits. If you are interested in part-time work, we have contract roles available. 
• Fully Remote: You'll need access to a quiet working environment, high speed internet. We'll provide you with a computer and additional monitor to support your work. 

About MashginMashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.
Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.
We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.
Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, you’re not just an employee—you’re an owner. We might do things differently than most startups… but then again, most startups aren’t profitable with an army of raving fans behind them.
Position SummaryAs the Head of Human Resources, you will be a strategic partner to the executive and leadership team and a key architect of Mashgin’s people and culture strategy. You will lead the development, implementation and administration of best practices, policies and strategies in the HR function while also owning the operational execution of day-to-day items. You will oversee all aspects of HR including onboarding new hires, offboarding, employee engagement, performance management, and legal compliance. We expect you to not only do the requirements, but also lead conversations and give strategic suggestions on how to improve the function.  This role requires someone who thrives in the fast-paced and dynamic nature of a startup environment.

You Will Be

Partnering with executive leadership to develop and execute strategies that support business growth and operational excellence

Acting as a trusted advisor and coach to senior leaders on all people-related matters including change management, performance management and employee relationship issues

Responsible for establishing, updating and enforcing company policies

Maintaining up to date digital files and records for employees in Rippling

Reporting quarterly on key People Operations metrics such as attrition, engagement, and hiring, and recommend actions based on the data

Ensuring compliance with all federal, state, and local employment laws including immigration and updating policies and handbooks as needed

Championing Mashgin’s company values into all People programs and processes, holding the teams accountable and ensuring they are alive in our day-to-day interactions

Maintaining High Integrity: Known for fairness, discretion, and trustworthiness when the stakes are high

Minimum Qualifications

8+ years of HR leadership experience in high-growth SaaS or technology startup companies

Proven track record of success in a high-growth, fast-paced tech startup environment with direct experience scaling a company from ~70 to 250+ employees

Knowledge of employment laws and regulations nationwide across multiple states 

Proven ability to influence and build relationships with senior executives and cross-functional teams as well as employees and peers at all levels of the organization

High level of integrity and ability to use good judgment

Excellent communication, coaching, and conflict resolution skills

Have proficiency in establishing, implementing, and enforcing company policies

Ability to maintain high degrees of integrity handling sensitive and confidential information daily

Anticipate and act fast: Stay close to the business to identify challenges early, diagnose root causes, and deliver lasting solutions that adapt as priorities shift

Ability to speak to numbers and data.  While the perfect candidate can analyze and influence, the expectation is that the right candidate can at least communicate with data

Preferred Qualifications

Experience with Rippling HRIS System

Certification in HR (e.g., SHRM-SCP, SPHR, CIPD) a plus

At least 3 years of leading a large portion or all of HR / People functions

What We Offer

An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries

Excellent health, dental and vision insurance for you and your dependents

401k plan

Flexible PTO policy

Catered lunch in office with fully stocked snacks and beverages

Pet insurance for your fur babies

Voluntary life insurance plan

Competitive salary and options in a small, rapidly scaling company

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 
Notice on fraudulent jobsWe have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by bad actors, claiming to represent Mashgin. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by Mashgin, and Mashgin is not responsible for fraudulent offers or requests for personal information or payments. Mashgin will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of Mashgin job postings or offers should consult the job postings on our mashgin.com career site. If you think you've been scammed, please reference this site for more information.

Company Description

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

Job Description

The Team and Job Summary

We are seeking a temporary Staff Accountant to join our finance team. Your primary responsibility will be working with a congenial finance team to support a growing business. We are looking for professionals with strong analytical and excel skills as well as experience with multi-currencies who are excited about digging into and taking ownership of the accounting surrounding individual entities.

Working with the accounting team, the Staff Accountant will be responsible for the day-to-day accounting, month-end financial close, Balance Sheet and P&L analysis.  The ideal candidate would have 2 to 5 years of experience in accounting with strong excel skills, would be dedicated, detail oriented; an independent thinker and problem solver that is driven to succeed with the ability to manage multiple projects, prioritize tasks and achieve deadlines.

Job Responsibilities

• Responsible for the accounting activity of both foreign and domestic subsidiaries.
• Analyze transactions and record related month end journal entries such as prepaids, payroll, and leases.
• Reconcile accounts on a monthly basis.
• Work with staff responsible for accounts payable, accounts receivable, etc.
• Assist local team with maintaining statutory books and work with 3rd party vendors to make sure entity is in compliance with local law.
• Participate in ad hoc projects.
• Additional duties as assigned.

Qualifications

Required Qualifications

• Bachelor’s degree in accounting or finance with a minor in accounting is required.
• Must have 2 to 5 years of relevant accounting experience.
• Proficient with Microsoft Suite is mandatory with strong emphasis on Excel.
• Superior attention to detail with demonstrated ability to work in a fast-paced environment while managing numerous deadlines.
• Excellent verbal and written communication skills.
• Proven ability to maintain confidential and sensitive information.

Additional Information

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance
• 401k Match
• Commuter Benefit

A reasonable estimate of the salary range for this role is $32.00 - $35.00/hr. Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. 

J.S. Held is an equal opportunity employer. Qualified applicants are considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request a reasonable accommodation during the recruitment process, please email jobs@jsheld.com. Include "Applicant Accommodation" in the subject line, along with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

At Prometeo Talent, our mission is to connect exceptional talent with innovative industry leaders.
Today, we’re partnering with our client — a U.S.-based company in an accelerated growth phase, specialized in Customer Experience and Digital Operations, with a strong collaborative and performance-driven culture.

Our Proposal

Are you an experienced Service or Operations leader passionate about elevating customer experience and driving operational excellence?
We’re looking for a Director of Service to lead and scale service delivery operations, enhance process efficiency, and develop high-performing teams in a fast-growing organization.

This role combines strategic leadership, operational execution, and data-driven decision-making, with a focus on building the foundation for the company’s global service delivery.

Key Responsibilities

• Execute the operational strategy and manage performance across all service areas.
• Lead Client Services, QA, and Billing teams (currently ~50 members, scaling to 100).
• Design and optimize workflows, processes, and operational playbooks.
• Ensure service quality and consistency by improving key CX metrics (CSAT / NPS).
• Coach and mentor supervisors and managers, promoting leadership growth and accountability.
• Collaborate cross-functionally with Data, Product, and Operations to identify efficiencies and continuous improvement opportunities.

🧩 Requirements

• 10+ years in Service / Operations Management (CX, BPO, or similar industries).
• Proven experience leading large teams (100+ members) and multiple supervisors.
• Advanced English for executive communication and cross-functional collaboration.

💡 Nice to Have

• Experience designing playbooks, mentoring programs, or leadership development initiatives
• Six Sigma / Lean certifications or equivalent process-improvement background.
• Exposure to QA and Billing operations.
• Background in consumer-facing service environments.

🗓️ About the Position

• 100% Remote (coverage from 8:00 AM to 6:00 PM CT, U.S.).
•  Full-time contractor position.
• U.S. holidays off.
• Reports directly to the Global Operations Director.

🌱 What’s in it for you

• A high-impact leadership role in a fast-scaling global project.
• Collaborative, agile, and people-centered culture.
• Real opportunities for professional growth and strategic influence.

📩 If you’re ready to lead high-performing teams and shape the future of Service Operations in a global company, we’d love to meet you.