Headquarters: Hurst, TX URL: http://bbemarketing.com/ We’re looking for a highly driven, organized, and persistent Business Development Manager to help us build and maintain relationships with representatives across the entertainment industry, including music, sports, film/TV, digital media, and more. This is an outbound-heavy role. A large part of the job involves researching contacts, sending high-quality emails, following up consistently, tracking conversations in HubSpot, and working toward clear outreach and response goals. We’re looking for someone who is comfortable initiating conversations, managing a large pipeline of contacts, and staying disciplined with follow-ups even when people don’t respond right away. What You’ll Be Doing: Manage a High Volume of Contacts: Oversee a large list of professional accounts, ensuring regular communication and accurate recordkeeping. Outreach & Relationship Building: Proactively reach out to contacts via email and social media to stay connected, share updates, and strengthen professional relationships. Craft Well-Written Messages: Write polished, thoughtful emails and messages in English—clear, natural communication is key. Track Progress: Use tools like HubSpot to manage follow-ups, keep conversations organized, and hit relationship-building goals. Work Toward Clear Targets: While there’s no selling involved, this role does have measurable outreach and engagement goals. Think Creatively: Develop new approaches for keeping relationships active, warm, and productive over time. Who We’re Looking For: Excellent written English and Spanish—you’re comfortable writing professional messages and outreach emails with clarity and polish. Extremely organized—you can juggle many accounts and keep your outreach and follow-ups on track. Self-motivated and driven—you take initiative, meet goals, and stay focused without constant supervision. Relationship-minded—you enjoy connecting with people and maintaining positive, long-term communication. Familiarity with CRM tools like HubSpot is a plus. A genuine interest in the entertainment industry—especially music, sports, film/TV, or digital media—will help you succeed in this role. To apply: https://weworkremotely.com/remote-jobs/bbe-marketing-inc-business-development-manager-latin-america

O que buscamosRequisitosDesejável ter uma boa dicção, ter fácil acesso a Boa Viagem.Disponibilidade total de horário,O que você vai fazerAtividadesAtendimento ao público, abertura e fechamento de portão automático, verificação de visitante, aviso de encomendas para os condôminos, solicitação de apoio externo caso seja necessário e demais atividades inerentes a função.Informações da VagaEmpresa: Divulga VagasLocal: Recife-PEModalidade: RemotoÁrea: OperaçõesJornada: Jornada de trabalho: Segunda a Sexta Feira das 08:00 às 18:00Salário: 1354,00BenefíciosSalárioR$ 1.354,00 + VT + VA R$ 15,00 + Plano de saúde 50%Candidate-se agora mesmo!

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Headquarters: Remote URL: http://brighttax.com About the role This is a player-coach role. You will lead a small pod of four to five Client Success Managers — coaching them, developing them, and owning your pod’s client retention and satisfaction — while carrying a focused personal portfolio of your own so you stay close to the work and lead by example. It is the bridge between frontline client care and the leadership of the function, reporting to the Director of Client Success. You are not stepping back from clients to manage from a distance. You are the person your team turns to first, the calm hand on the hardest situations, and a working example of what great looks like. What you’ll do Lead a pod of 4–5 CSMs — regular 1:1s, coaching, development conversations, and day-to-day support that helps each person grow toward full independence. Own  your pod's performance — Client retention, CSAT, Revenue and each CSM's progress. Report on it regularly, flagging what's working and what needs attention before it becomes a problem Carry a focused personal portfolio — a reduced book of your own, managed to the same high standard you coach your team to. Be the first escalation point — resolve complex or sensitive client situations within the pod before they need to go further. Onboard and develop new CSMs — give new joiners a warm, structured start and a clear path to confidence. Partner with the Director — on capacity, process improvements, and the patterns you see across your pod. What success looks like Your clients renew because they feel genuinely known and well looked after. Your CSMs are growing, ramping on schedule, and reaching out to you — not the Director — when they need help. Problems surface early and get solved calmly. The people on your team would tell you it’s the best-supported they’ve felt at work. What we’re looking for Four or more years in client success, account management, or client-facing delivery — ideally in a service, professional-services, or finance environment. Experience leading, coaching, or mentoring others — whether as a formal manager or a strong informal leader ready to step into the role. A track record of keeping clients and growing relationships, with a real sense of ownership over retention. Excellent written communication and genuine warmth — you make people feel looked after in every interaction. Comfort working with a CRM (we use HubSpot) and using data to stay ahead of client needs. Calm, organized, and dependable through busy seasonal peaks. Thrives in a remote, distributed team and works well across time zones and cultures. Nice to have Familiarity with US expat or cross-border tax — or a genuine willingness to learn it deeply. Experience in a remote-first, globally distributed company. A second language. What we offer Fully remote, flexible work — we care about the outcome and your wellbeing, not where or exactly when you work. Purpose and people — a warm, values-led team that takes the work seriously and each other kindly. Growth — real investment in your development, including our internal learning programs. How to apply If this sounds like you, we’d love to hear from you. Tell us a little about your story and why this role fits it — a short note alongside your CV goes a long way with us. To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-lead

Headquarters: Remote URL: http://brighttax.com Role OverviewAs a Client Success Manager, you are the primary guide for clients throughout their journey with Bright!Tax. You serve as the main point of contact, ensuring each client feels informed, supported, and confident during what can often be a complex and stressful tax process.This role goes beyond traditional customer service. You create clarity, build trust, and keep projects moving forward by coordinating closely with our internal teams and communicating proactively with clients.You’ll work closely with our Tax Team, IRS Communications Team, and Client Success team to shepherd clients through the tax preparation process, ensure deliverables stay on track, and maintain the high service standards Bright!Tax is known for.The ideal candidate is organized, thoughtful, and calm under pressure, someone who enjoys helping people and takes pride in delivering an exceptional client experience.     Key Responsibilities   Client Communication & Relationship Management Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication. Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions. Ensure clients feel supported and informed throughout their engagement with Bright!Tax.   Process Coordination Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track. Monitor engagement progress using internal systems such as HubSpot and other workflow tools. Proactively identify potential delays or issues and escalate when needed.   Client Support & Problem Solving Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team. Help clients navigate the process smoothly by anticipating common questions and providing proactive guidance.   Client Experience Advocacy Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity. Contribute to ongoing discussions around improving client workflows, communication practices, and service delivery. Help identify opportunities to streamline processes and enhance the overall client experience.   What You Bring 2+ years of experience in client services, account management, customer success, or a similar client-facing role Exceptional written and verbal English communication skills — clear, warm, and professional Strong organizational and time-management skills with the ability to manage multiple clients and priorities Comfort working in a fully remote environment using digital collaboration tools A proactive mindset and a genuine desire to help others   Nice to Have Experience working in tax, accounting, or financial services Familiarity with CRM platforms such as HubSpot Experience supporting U.S. expatriate clients or working with globally distributed teams   Why Join Bright!Tax Work with purpose, helping Americans around the world navigate complex tax requirements Join a supportive and collaborative remote team Grow within a company that values learning, development, and thoughtful service Contribute to a client experience model that prioritizes clarity, trust, and professionalism To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager

Headquarters: Remote URL: https://brighttax.com/ Bright!Tax is hiring an Inbound Sales Representative to be the front door of the firm. Every prospective client who emails hello@brighttax.com, fills out a contact form, leaves a voicemail, or starts a chat will land with this person first. They'll triage that volume, route it well, and in select cases close it themselves with a quote.   Beyond the front door, this role grows our global referral network, runs voice-of-the-client outreach with current clients, and feeds insights to Marketing and Client Success that shape how we sell and how we serve.   The Reality You'll work in volume, ambiguity, and judgment. Some days you'll route forty contact form submissions and wrap by lunch. Other days you'll be on the phone with a referral partner in Singapore, untangling a complex lead's situation, and stitching together feedback themes from a dozen client conversations. The work is rarely the same shape twice.   You'll often be the most informed voice in the sales meeting, even if not the loudest. The pattern recognition you build at the front door—what objections we keep hearing, which referral sources actually convert, what prospects almost picked us instead—becomes some of the most valuable intelligence the firm has.   Role Details Status: Full-time Location: Remote; a few hours of overlap with EST business hours required Works alongside: Our Client Engagement Specialists — the live-call closers you'll hand qualified leads to Tools: HubSpot, Google Workspace, Typeform   What You'll Do Triage and route the front door. Be the first person in the loop for everything inbound — email, website chat, voicemail, contact forms. Capture context cleanly in HubSpot and hand off to the right Engagement Specialist or CSM with enough information that the next conversation feels seamless to the client. Qualify leads. Establish fit before our closers spend their time. A short qualification conversation — async or live — confirms what the prospect needs, whether Bright!Tax can serve it well, and where in the pipeline it belongs. When the situation is straightforward, you'll have authority to quote it yourself. Own referral data and hygiene. Make sure every referred lead is tagged, attributed to the right source, and tracked cleanly through the pipeline. Partner with our Client Engagement Manager on the network's growth as they lead partner development; you make sure we know what's actually working. Run voice-of-the-client outreach. Maintain a regular cadence of feedback conversations with current clients — what we did well, what almost made them choose someone else, what they tell other expats about us. Translate patterns into intelligence. Synthesize what you hear at the front door and from clients into themes that go to Marketing (for messaging) and Client Success (for service design). Be the connective tissue between three functions that don't always have time to talk to each other.   Who You Are Warm and patient by default. Kindness isn't a script for you, it's how you naturally show up. People feel seen when they interact with you, even over email. Disciplined about systems. HubSpot hygiene isn't a chore; it's how you make sure the team isn't dropping balls. You document things so others can find them later. Sharp about judgment. You can tell when something needs escalation and when it just needs handling. Most things you'll just handle. Commercially aware. You can read whether a lead is a real fit, and you can quote a service when the situation calls for it without losing your nerve. Pattern-minded. You're the kind of person who notices the third time something comes up and starts looking for the trend, not the kind who answers each ticket in isolation.   Requirements 2+ years in a client-facing role (sales, account management, customer success, or equivalent) Strong written communication — your emails should read as warm, clear, and human Comfort with CRM systems; HubSpot fluency strongly preferred Available for internal meetings during morning, US EST business hours Willingness to ramp quickly on US expat tax fundamentals — you don't need credentials, but you need to learn enough to triage and qualify with confidence   Join Us This is one of the most cross-functional roles at Bright!Tax. You'll touch Sales, Marketing, Client Success, and the leadership team's strategic priorities. If you enjoy connecting dots across teams, and you genuinely care about how clients experience us from the very first interaction, this is a role you'll grow in for years. To apply: https://weworkremotely.com/remote-jobs/bright-tax-inbound-sales-representative

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About GodaWe are Goda, a fast-growing DTC brand in the fragrance and skincare space, selling across the US and globally. Our hero products built a loyal customer base across our markets, and we're scaling fast.We run paid social at high volume, which means a steady stream of new customers discovering us every day. Our CS team is the bridge between that first purchase and a customer who comes back, subscribes, and tells their friends. That's not a small job, and we don't treat it like one. The RoleYou'll be handling customer inquiries for our brand across your assigned market - tickets, order issues, social comments, email queries, and anything in between. Our CS team aims to resolve customer queries fast, communicate clearly, and protect the trust we've built with our customers.You'll work within our helpdesk systems, follow established SOPs, and coordinate directly with our fulfillment partners when orders need intervention.You'll report to the CS Manager and be held to clear SLA standards and quality benchmarks. This isn't a reactive, clear-the-queue role. We expect you to take ownership, flag patterns, and escalate intelligently. What You'll Be DoingTicket & Query Management• Managing inbound customer tickets for Goda via our helpdesk platform — responding within SLA targets across email and social channels• Resolving order issues end-to-end: delayed shipments, missing packages, failed deliveries, returns, refunds, and subscription queries related to our product lines• On top of our AI tools, you’ll be handling social media comments and DMs for with a tone that's helpful, human, and on-brand (the human side of CS)• Following our SOPs precisely, while applying good judgment when a situation isn't covered by the script• Escalating complex, sensitive, or high-value cases to the CS Manager through the correct internal channels without letting things sit too longFulfillment Coordination• Coordinating with our fulfillment partners on order status, shipment errors, and reshipment requests• Identifying and flagging recurring fulfillment issues - carrier failures, address errors, or delivery pattern problems to the CS Manager for operational review• Keeping customers proactively informed on order updates, especially during delays, rather than waiting for them to follow up• Logging shipment issues accurately so the team has full visibility on what's happening across each marketQuality & Accountability• Meeting daily and weekly resolution targets as set by the CS Manager• Surfacing recurring customer complaints and issue trends so root causes get fixed, not just individual tickets• Contributing to SOP improvements when you identify gaps - we build this togetherHow We Measure Your Performance•   First response time and overall resolution time against our brand’s SLA targets•   Customer satisfaction score (CSAT) on resolved tickets•   Resolution rate - tickets fully closed versus reopenedMust-Haves•   Prior experience in a customer support role - DTC or e-commerce experience strongly preferred•   Clear, confident written English, you write like a person who actually cares, not a copy-paste machine•   Comfortable working within a helpdesk or ticketing systems (any platform experience is a plus; we'll train you on ours)•   Calm under pressure, our customers are passionate about our products, and when something goes wrong, they want it fixed quickly; you can hold that without matching their frustration•   Highly detail-oriented ( order numbers, tracking references, refund amounts, product SKUs; accuracy matters and mistakes are visible)•   Proactive mindset - you flag problems before they become escalationsInstant No's•   Slow response times or leaving tickets unresolved without a clear next step (our SLAs exist for a reason)•   You over-rely on generic templates or pre-set AI responses in the system that don't address the customer's actual issue -> our customers notice, and it damages the brand•   Low accountability - if something goes wrong, we need to know immediately, not find out when it surfaces publicly on social•   Careless with order details >  wrong SKUs, incorrect refund amounts, or inaccurate tracking information are not acceptable•   Competitive salary based on market and experience•   Fully remote, work from within your assigned market's timezone•   Clear growth path within our CS team and retention function•   Structured SOPs, proper tooling, and a CS team that's being built to the right standard