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SEO Content Writer

Company: Remote Talent LATAM
Location: LATAM
Published: 2025-10-05

About Us – Remote Talent LATAM
We connect top marketing talent from Latin America with growing companies in the U.S. and globally. Our candidates thrive in fully remote, collaborative environments, and we specialize in sourcing skilled, strategic marketers for content, SEO, and digital campaigns.

About the Client
Our client is a private equity group managing ~13 portfolio companies, with 6–8 actively running marketing initiatives. They operate in a fully remote, fast-growing, low-drama culture that values honesty, integrity, and results.

About the Role
We are seeking a Content & SEO Lead / SEO Content Writer to manage content strategy, writing, and optimization across multiple portfolio companies. This role balances high-level strategy with hands-on execution and supports multiple industries, including Medicare, debt, software, legal, and insurance.

Key Responsibilities

  • Plan, write, and optimize web content (blogs, landing pages, site copy) on WordPress.
  • Repurpose content for social media channels (LinkedIn, others) and occasional press releases.
  • Ensure Google E-E-A-T compliance in all content; leverage AI tools in workflow.
  • Execute basic SEO tasks: on-page optimization, backlinks, SERP monitoring, Google Analytics.
  • Manage recurring content cadence across multiple brands and industries.
  • Collaborate with company-specific team leads and report to the Content Manager/Director.

Requirements

  • 3+ years of proven experience in SEO content creation and content strategy.
  • Strong writing, grammar, research, and attention to detail; TCPA/compliance awareness.
  • Broad marketing knowledge beyond single product categories.
  • Self-motivated, able to work independently with minimal oversight.
  • Comfortable managing diverse topics and recurring content schedules.
  • Familiarity with WordPress, Google Analytics, social media platforms, and project management tools (Asana).
  • Experience using AI tools for content creation is a plus.

Nice to Have

  • Prior experience in fast-paced, multi-brand environments.
  • Exposure to multiple industries including Medicare, software, legal, and insurance.
  • Team leadership potential and ability to mentor junior writers.

Benefits

Salary Range: USD$2,300/month.

Flexible approach to U.S. and local holidays swaps.

Fully remote; opportunity to work across multiple companies and industries.

Eligibility Criteria:

  • This position is only open to candidates residing in Latin American (LATAM) countries, such as:                 

 Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
 Resumes must be submitted in English.
 Applications that do not meet these criteria will be automatically rejected.



About the company

Remote Talent LatAm connects skilled marketing professionals from Latin America with top U.S. marketing agencies. We specialize in building elite remote teams, providing exceptional talent that drives sustainable growth for agencies.

Our mission is to empower LatAm professionals by unlocking remote job opportunities that match their expertise and career aspirations. With a streamlined hiring process and a focus on cultural alignment, we ensure our candidates thrive in remote work environments while delivering outstanding results for their employers.

Join a network that values your talent, supports your career growth, and connects you with agencies seeking the best in marketing expertise. Remote Talent LatAm is your gateway to impactful remote marketing roles in the U.S.

Start your journey with us today!

Principal Product Manager

Company: G-P
Location: India
Published: 2025-10-05

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

 

About the Position

As a Principal Product Manager for Platform at G-P, you will play a pivotal role in shaping our platform strategy and driving the success of products that form the foundation for our service offerings. You will navigate both the technical and business aspects of product management, focusing on developing scalable, high-performing platform solutions that address real customer problems and promote broad market adoption.

You will be expected to communicate effectively with all functional areas within the company while serving as both internal and external evangelist for your product area. Our ideal candidate has a passion for delivering product value, is a deep innovator, understands how to use AI tools to enhance productivity, and is looking to be part of a company consistently recognized as a Top Place to Work!

What You Can Expect to Do

  • Lead the end-to-end lifecycle of our platform products, from strategic planning to tactical execution, with a focus on creating a robust, scalable, and innovative platform ecosystem.
  • Own and drive key horizontal platform capabilities, including Identity and Access Control, OpenAPI interfaces, and authorization frameworks, ensuring they meet security, scalability, and usability standards.
  • Define the product roadmap and strategy for these platform services in close partnership with engineering and security teams.
  • Collaborate with engineering to build solutions based on modern architectures, including Cloud-native, SaaS, Microservices, Serverless, and Event-Driven patterns.
  • Drive a developer-centric approach for platform services—understand the developer experience, define what good looks like, and eliminate friction from the workflows.
  • Prior experience with Internal Developer Portals (IDPs), especially based on Backstage, and a strong understanding of how to scale internal developer enablement.
  • Leverage AI-powered tools where applicable to improve workflows, analyze data, and enhance decision-making across the product lifecycle.
  • Work with cross-functional stakeholders (engineering, business, security, GTM) to align priorities, gather requirements, and ensure adoption of platform services.
    Ensure documentation, usability, and internal discoverability of your products through collaboration with dev experience and documentation teams.
  • Drive KPIs that reflect real-world platform usage, satisfaction, and adoption across internal and external stakeholders.

 

What We Are Looking For
  • Experience: 15+ years of deep Product Management experience, including owning and driving large-scale technology platforms and developer-facing products across multiple lifecycle stages.
  • Technical Depth: Deep familiarity with Cloud platforms (AWS, Azure, GCP), SaaS business models, Microservices, Serverless computing, Event-Driven Architectures, and API-first design principles. Ability to translate technical possibilities into product outcomes. Experience managing Identity and Access Control (AuthN/AuthZ), OpenAPI, or platform security workflows is highly desirable.
  • AI Awareness and Productivity Mindset: Familiarity with how AI can be applied to product management workflows and platform use cases. Demonstrated ability to use AI tools to boost efficiency, explore opportunities, and contribute to AI-driven initiatives when needed.
  • Developer Experience: Ability to build platform services with empathy for developers—understanding onboarding, authentication, documentation, and lifecycle needs.
  • Internal Stakeholder Collaboration: Demonstrated ability to work closely with internal customers, especially PMs of business applications. Skilled in building strong relationships, understanding their needs, and effectively communicating to ensure alignment.
  • Prioritization and Decision-Making: Excellent skills in managing and prioritizing requirements, particularly in situations with conflicting needs. Ability to balance multiple priorities and make strategic, value-driven decisions.
  • Execution Rigor: High ownership mindset. Ability to balance vision with short-term wins. Comfortable rolling up sleeves, driving specs, writing docs, and getting into details.
  • Effective Communication: Outstanding communication skills, capable of engaging with diverse cross-functional teams and providing clear updates and feedback loops.
  • Documentation and Requirements: Expertise in creating detailed and clear product requirement documents (PRDs) and specifications, ensuring comprehensive and understandable documentation.
  • Strategic and Analytical Thinking: Strong problem-solving abilities and strategic thinking. Proficient in analyzing market trends and user feedback to inform product strategy.
  • Data-Driven Approach: Proficiency in defining and tracking KPIs and metrics to measure platform performance and drive continuous improvement.
  • Agile Methodologies: Experience with Agile and Scrum methodologies, fostering a culture of continuous improvement and adaptability.
  • Educational Background: Solid technical foundation, preferably with a degree in Computer Science, Engineering, or a related field. Advanced degrees (M.S. or MBA) are a plus.

 

We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks. 

 

 

#LI-Remote 

G-P. Global Made Possible.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.

G-P also is committed to providing reasonable accommodations to individuals with disabilities. Individuals with disabilities are encouraged to apply for these positions. If you need an accommodation due to a disability during the interview process, please contact us at careers@g-p.com.

Product Manager / Head of Product / Chief Product Officer

Company: AVOMIND
Location: Hong Kong
Published: 2025-10-05

The Company

Our client is a fast-growing insurtech startup dedicated to building innovative, customer-focused solutions that improve everyday life. With a strong focus on digital products and user engagement, they are reshaping how organizations connect with and support their people. Their mission-driven approach combines creativity, technology, and data to deliver meaningful impact across multiple aspects of wellbeing and growth.

The Role

Our client is seeking a highly motivated and experienced Product Manager / Head of Product / Chief Product Officer to lead the development and growth of their mobile and web applications. The ideal candidate will have a background in insurance, a keen understanding of gamification principles, and a strong commercial acumen. You will work closely with cross-functional teams to deliver a product that not only meets their customers' needs but also drives business growth.

Responsibilities

  • Lead the product development lifecycle from ideation to launch, ensuring alignment with business goals and customer needs.
  • Implement gamification strategies to enhance user engagement and retention.
  • Manage and prioritise the product backlog, ensuring timely delivery of features and enhancements.
  • Conduct market research and competitive analysis to identify opportunities and inform product decisions.
  • Gather and analyse user feedback to continuously improve the product.
  • Develop and monitor key performance indicators (KPIs) to measure product success and inform future improvements.
  • Stay updated on industry trends, emerging technologies, and best practices in insurtech and product management.

Requirements

  • Have day 0 and day 1 experience in a startup.
  • Proven experience as a Product Manager in the tech industry, preferably within insurtech or fintech and gamification.
  • Demonstrated experience in building and launching successful mobile and web applications.
  • Strong understanding of gamification principles and their application in product development.
  • Excellent commercial sense with a track record of driving product revenue and growth.
  • Understand the importance of A/B testing and able to run the testing independently.
  • Solid analytical and problem-solving skills, including experience in A/B testing and analysis tools.
  • Minimum 5 years of experience in user research, product management, or product design, with a focus on retention.
  • Experience with data analytics and user research.


About the company

Avomind is a go to firm to hire commercial, strategy and analytics & insights talent globally.

Our global network - serviced from Berlin, London, Barcelona, Miami, Jakarta and Singapore is built up of partnerships with >200 leading academic institutions; 25 leading MBA programs and 45 tech institutions.

We provide our clients with unlimited access to our network and offer custom recruitment; embedded hiring and talent branding services.

Speed is our care value - do expect a first project input within 24 hours. 75% of the hired candidates are part of the 1st week’s batch, that we would deliver on a project.

H2Corporation: Forward Deployed Backend Software Engineer

Company:
Location: Remote
Published: 2025-10-05

Headquarters: Tokyo, Japan URL: https://www.h2corporation.co.jp/en <The Role> The ideal candidate is excited to be an early member of the engineering team of a well-funded startup. You’ll play a significant role in designing reusable, extendable data structures and resilient systems that not only enable fast delivery of AI features but also deeply integrate into our clients’ infrastructure.   <Responsibilities> • Design and build data structures, APIs and systems satisfying both functional and non-functional requirements, especially mapping well with domain and business logics. • Work closely with cross-functional teams to bring AI values to our products and services, optimizing for technical and cost performance, and aligning with user needs. • Stay up-to-date with the latest advancements in technologies and methodologies, evaluating and adopting new tools and frameworks as they are released.  • Continually improve products based on data-driven insights from users hearing and monitoring metrics. <Requirements> • 5+ years in software development in a fast-paced tech environment. • 4+ years of experience building backend in product settings. • You’re extremely comfortable with Go or Rust (strong requirement). • Strong teamwork via collaboration, documentation and public communication • Ability to optimize systems to boost AI serving performance is a big plus To apply: https://weworkremotely.com/remote-jobs/h2corporation-forward-deployed-backend-software-engineer
H2Corporation: Vice President of Engineering (USA)

Company:
Location: Remote
Published: 2025-10-05

Headquarters: Tokyo, Japan URL: https://www.h2corporation.co.jp/en As a Vice President of Engineering you will conceptualize construction domain knowledge into a secure, reliable and scalable foundation that integrates our homegrown AI capabilities with best-in-class software stack.< Roles & Responsibilities >• End-to-end management of product development across web, mobile, and AI technologies• Drive the design and implementation of high-quality development processes and system architecture• Lead the formulation and execution of technology strategies, and co-create the technology roadmap with the CTO• Collaborate closely with product managers, designers, and business stakeholders for fast-paced development and continuous product improvement• Manage and scale the engineering team, including hiring, training, performance reviews, 1-on-1s, and fostering team culture• Ensure long-term organizational scalability with future collaboration in mind with overseas teams and external partners < Requirements > • 5+ years of full-cycle product development experience across web, mobile, and AI• 3+ years of engineering management experience as an EM, Tech Lead, or equivalent• Proven track record in leading technical decision-making and architectural design• Strong ability to build and maintain development processes that balance speed and quality (design, implementation, code reviews, testing)• A hands-on, leadership-by-example mindset that embraces hard work and execution• Passion for team building and cultivating a strong engineering culture• Business-level proficiency in English reading and writing < Preferred Qualifications >• Experience developing products for the construction industry• Hands-on development or implementation experience with AI technologies (e.g., image recognition, LLMs)• Knowledge in full-stack development, IoT integration, or working with 3D data• Experience in product management or involvement in business development < Ideal Candidate Profile >• Demonstrates hands-on leadership and inspires those around them• Takes ownership of the team’s success as if it were their own• Comfortable operating in ambiguity and moves forward by iterating through hypothesis testing• Deep empathy for user pain points and a strong passion for delivering great products• Strives for business impact and drives development with a strong sense of urgency To apply: https://weworkremotely.com/remote-jobs/h2corporation-vice-president-of-engineering-usa
Customer Support Specialist

Company: Repairify
Location: USA
Published: 2025-10-04

Overview

Summary/objective

The primary responsibility of the Customer Support Specialist position for Repair OnDemand is to provide support to our customers and master technicians. This position will support the overall company goal of providing solutions and exceptional service to our customers in a proficient manner ensuring that they have a positive experience with our products and services. All other responsibilities required are to maintain quality control, accuracy and efficiency of delivery of services and customer satisfaction.

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provide technical support to customers via phone, email, and chat addressing system issues.
  • Gain a clear understanding of customer requests, answer questions, and troubleshoot accordingly
  • Resolve issues/complaints or problems and escalate as appropriate
  • Support customers’ use of the application by providing basic training and assistance as needed
  • Provide resolution on issues regarding billing, shipping, etc.
  • Create and accurately document digital records of customer interactions, issues, and solutions using our service desk technology
  • Report product-related issues appropriately to the product team
  • Contribute to team by accomplishing related results as needed
  • Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

  • High School Diploma
  • 0-1 years experience in customer service
  • Exceptional documentation skills

Preferred Qualifications:

  • Bachelor’s Degree in a related field/ College degree a plus
  • Proven experience in IT support, helpdesk, or technical support roles
  • Basic account billing and customer service background preferred
  • Strong problem solving abilities
  • Exceptional verbal and written communication skills
  • Ability to multi-task efficiently in a fast paced environment
  • Detail-oriented
  • Customer-focused with a positive attitude and patience to work with various levels of technical knowledge

Supervisory responsibilities

This position has no supervisory responsibilities.

 

Work environment

This job operates in a professional office environment or remote.

 

Physical demands

Physical requirements include; visual acuity, speech, and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

 

Travel required

No travel is expected for this position.

 

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statementThe Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.
Customer Success Manager

Company: Judi Health
Location: USA
Published: 2025-10-04

About Us:

Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi®, the industry’s leading proprietary Enterprise Health Platform. To learn more, visit www.judi.health.

Position Summary:

As a member of the Enterprise Solutions team, you will pay a critical role in contributing to the success of Capital Rx’s customers leveraging JUDI, our Enterprise Health Platform, to service their own pharmacy administrative needs. The Enterprise Solution team seeks individuals who are passionate to change the landscape of claims processing while providing superior service. The expectations for growth in this role are to push beyond the core subject matter areas of expertise and serve as an expert across all domains of JUDI.

Position Responsibilities:

  • Serve as the point of contact for all adjudication related inquires in support of Capital Rx’s Software as a Service (SaaS) customers.
  • Provide configuration services and support as needed across multiple modules in JUDI.
  • Provide customers with subject matter expertise in JUDI’s capabilities, ensuring successful migration to the adjudication platform.
  • Accountable for accurate translation of requirements from previous adjudication systems and configure to the customer’s intent.
  • Build and maintain trusting relationships with customers through superior customer service, meeting or exceeded service level metrics.
  • Lead communications throughout the implementation period by providing detailed and strategic guidance on the intersection points of plan benefit configuration, network, formulary, clinical and data exchanges.
  • Proactively identify execution risks that would inhibit successful launch in JUDI or negatively impact member experience and propose mitigation strategies.
  • Identify and make recommendations drive configuration efficiencies for SaaS customers in JUDI.
  • Conduct comprehensive testing and review of configurations.
  • Monitor live claims for accuracy. Proactivly identify trends and claims discrepancies.
  • Responsible for ongoing customer support for configuration evaluations, troubleshooting inquiries, working directly with customers, vendors, and operations teams to achieve positive outcomes, within the required turnaround times to meet service level agreements.
  • Take charge of critical issues or problems to key stakeholders, ensuring swift resolution and communication.
  • Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends.
  • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. 

 

Minimum Qualifications:

  • Bachelors Degree in relevant field or 4+ years experience in PBM or Health plan required
  • 2+ years in a customer facing role
  • Medicare Part D subject matter expertise required
  • Experience operating multiple claims adjudication systems
  • 1+ years of SQL experience and managing large data sets preferred
  • PBM and/or pharmacy technician experience preferred
  • Exceptional project / time management, prioritization, and organizational skills to ensure customer satisfaction
  • Ability to shift between competing priorities and meet organizational goals
  • Proficient in Microsoft office Suite and willing to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
  • Excellent verbal, written, interpersonal and presentation skills
  • Ability to work effectively with virtual teams
  • Ability to travel 5-10%
Salary Range$90,000—$115,000 USD

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Freelance Writer

Company: IAPWE
Location: Worldwide
Published: 2025-10-04

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

 

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

 

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

 

  • Health & beauty
  • Fitness
  • Home Decor
  • Fashion
  • Sports
  • Do it yourself
  • Finance
  • Legal
  • Medical
  • Family/Parenting
  • Relationships
  • Real Estate
  • Restaurants
  • Contracting (plumbing, pool building, remodeling, etc.)

 

These are just some of the more general industries and topics that we cover.

 

Requirements:

  • We ask that all work be completed using a word processor such as Microsoft Word or Open Office
  • A reliable internet connection and the ability to meet deadlines
  • Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
  • Work well as a team member with the rest of our content management and editorial staff



Note: Applicants to this job signaled that accessing some writing tasks may require payment.

Sr. Product Manager, AI Document Management

Company: Vanta
Location: USA
Published: 2025-10-04

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior Product Manager at Vanta, you will be responsible for the compliance document management vertical of the Vanta Agent, guiding customers to generate and maintain compliance documents tailored to their business through AI powered workflows. Today, this process is slow, manual, and often stressful for companies. These documents are foundational to how a company’s security program operates—requiring customers to interpret multiple compliance requirements, establish processes, and define how those processes run, all while ensuring they will meet auditor expectations. By guiding and automating document creation, you will help customers dramatically shorten the path to audit readiness and build confidence that their processes and documentation are aligned to their business needs.

The Vanta Agent team is building the future of security and compliance management at Vanta. Our vision is for the Agent to become the default way customers run their programs: always-on, context-aware, explainable, and safe. Instead of navigating through pages to discover what to do next, the Agent proactively prompts customers with recommendations, backed by clear justification, that can be accepted in one-click. The Agent delivers integrated AI-powered workflows that transform historically manual, time-consuming compliance processes and document creation into tasks completed in minutes, ensuring clarity and confidence in the results.

What you’ll do as a Senior Product Manager at Vanta:

  • Own the document & policies creation workflows and build the Agent features to automate those processes

  • Help customers evolve their security programs by building Agent workflows for surfacing recommendations and completing relevant actions

  • Deeply understand our customers and market, and translate their needs into clear Agent experiences that solve real compliance challenges

  • Partner with design and engineering to establish consistent interaction patterns—across chat, inline actions, and background automations—that make the Agent reliable, explainable, and safe

  • Shape and scale the Agent’s interoperability: building the catalog of tools and integrations that enable meaningful, trusted actions across Vanta

  • Deliver high-quality products that addresses key customer pain points and establishes Vanta’s leadership in AI powered GRC solutions

  • Help define and shape Vanta’s product team culture as we grow

How to be successful in this role:

  • Have 5+ years of product management experience, with a proven track record of delivering high-quality SaaS/B2B and AI products

  • Have strong technical skills and experience working directly with LLMs, including writing and iterating on prompts, evaluating outputs, and driving systematic quality improvements

  • Possess a customer-focused mindset– proactively reach out to customers, synthesize feedback, and partner with go-to-market teams

  • Be deeply curious, empathetic, and user-centric, with a knack for driving effective collaboration among diverse stakeholders

  • Communicate with clarity and influence—both written and verbal—with team members, stakeholders, and executives

  • Have a learner’s mindset, a genuine passion for building AI products, and the grit to experiment, iterate, and fail

  • Have a deep interest in and knowledge of the evolving AI/ML ecosystem

  • Be data driven– you lean into qual signals from users and can dig into the quant side to inform roadmap & prioritization

What you can expect as a Vantan:

  • Industry-competitive compensation

  • 100% covered medical, dental, and vision benefits with dependents coverage

  • 16 weeks fully-paid parental Leave for all new parents

  • Health & wellness and remote workplace stipends

  • Family planning benefits through Carrot Fertility

  • 401(k) matching

  • Flexible work hours and location

  • Open PTO policy

  • 11 paid holidays in the US

  • Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Customer Operations (Support Agent)

Company: Felix
Location: Mexico
Published: 2025-10-04

About Us
FĂŠlix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.
By joining Felix you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. You will be joining the journey to build the financial platform and become the companion for all Latinos in the United States!
About The Role
As a member of our team, you will have the unique opportunity to make your mark on the core of our operations. You will be in direct contact with our users and be responsible for performing cross-border transactions, providing support, and ensuring that FĂŠlix is delivering experiences in line with our standards. Additionally, you will generate analysis, reports, and insights regarding our operations and the customer experience. Finally, your proposals will directly impact the technology and the operations.
To be successful in this role, you must be dynamic, autonomous, collaborative, and curious as we create new user experiences, improve existing products, and develop the FĂŠlix platform that will empower millions of Latinos in the United States as no other company does at the moment.
Responsibilities
  • Provide excellent support via chat to our end-users and partners
  • Answer customer queries regarding our service, onboarding, and online transactions
  • Research and resolve client inquiries verbally and in writing
  • Ensure accurate ticketing and documentation for each customer
  • Liaising with other departments within Felix to resolve complex customer inquiries
  • Collect insights from the frontline and convert them into actionable insights
  • Own relationships with customers

Requirements
  • Education: Recent graduate from any Business Major
  • Fluent in English (oral & written)
  • Have basic knowledge or experience in the remittance industry and customer support roles
  • Experience with G Suite products
  • Open to working on weekends
  • Good communication skills
  • Friendly and outgoing personality
  • Able to adapt to a fast-paced environment

What We Offer
  • Competitive salary
  • IMSS
  • Infonavit
  • Udemy
  • Medical insurance
  • Year-end bonus (aguinaldo)
  • Remote work environment
  • Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At FĂŠlix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
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2 years ago Category : Graphic-Design-Freelance
Are you a graphic designer looking to venture into freelance work? Have you considered specializing in UI/UX design to expand your skill set and increase your marketability in the industry? In this blog post, we will explore the world of graphic design freelance, with a focus on UI/UX design freelance opportunities.

Are you a graphic designer looking to venture into freelance work? Have you considered specializing in UI/UX design to expand your skill set and increase your marketability in the industry? In this blog post, we will explore the world of graphic design freelance, with a focus on UI/UX design freelance opportunities.

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2 years ago Category : Graphic-Design-Freelance
Are you a talented illustrator looking to break into the world of freelance graphic design? Perhaps you are already a freelance graphic designer looking to expand your skillset into illustration design. In today's digital age, the demand for visual communication is at an all-time high, making graphic design and illustration valuable assets in various industries.

Are you a talented illustrator looking to break into the world of freelance graphic design? Perhaps you are already a freelance graphic designer looking to expand your skillset into illustration design. In today's digital age, the demand for visual communication is at an all-time high, making graphic design and illustration valuable assets in various industries.

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2 years ago Category : Graphic-Design-Freelance
Are you a graphic designer looking to break into the world of freelance branding design? If so, you're in luck! Branding design is a highly sought-after skill in the freelance world, and there are plenty of opportunities for talented designers to make their mark in this exciting and dynamic field.

Are you a graphic designer looking to break into the world of freelance branding design? If so, you're in luck! Branding design is a highly sought-after skill in the freelance world, and there are plenty of opportunities for talented designers to make their mark in this exciting and dynamic field.

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2 years ago Category : Graphic-Design-Freelance
Looking to dive into the world of freelance graphic design or web design? Freelancing in these creative fields can be a rewarding and flexible career choice. Whether you're a seasoned professional or just starting out, here are some tips to kickstart your freelance graphic design or web design career.

Looking to dive into the world of freelance graphic design or web design? Freelancing in these creative fields can be a rewarding and flexible career choice. Whether you're a seasoned professional or just starting out, here are some tips to kickstart your freelance graphic design or web design career.

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2 years ago Category : Graphic-Design-Freelance
Are you a graphic designer looking to break into the world of freelance logo design? Freelancing in graphic design, specifically logo design, can be a rewarding and lucrative career choice. In this blog post, we'll cover the ins and outs of graphic design freelance, with a focus on logo design.

Are you a graphic designer looking to break into the world of freelance logo design? Freelancing in graphic design, specifically logo design, can be a rewarding and lucrative career choice. In this blog post, we'll cover the ins and outs of graphic design freelance, with a focus on logo design.

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2 years ago Category : Freelance-Writing-Jobs
When it comes to freelance writing jobs, ghostwriting is a popular option for many writers looking to earn income with their writing skills. Ghostwriting involves writing content for clients who then publish it under their own name, without the ghostwriter receiving any public credit. While this may not be ideal for writers seeking recognition, it can be a lucrative way to make money by providing valuable writing services.

When it comes to freelance writing jobs, ghostwriting is a popular option for many writers looking to earn income with their writing skills. Ghostwriting involves writing content for clients who then publish it under their own name, without the ghostwriter receiving any public credit. While this may not be ideal for writers seeking recognition, it can be a lucrative way to make money by providing valuable writing services.

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2 years ago Category : Freelance-Writing-Jobs
Are you passionate about writing and looking to start a career in freelance writing? Content writing might be the perfect fit for you! Content writing is a popular freelance job that involves creating engaging and informative content for a variety of platforms. From blog posts and articles to social media content and website copy, content writing offers a wide range of opportunities for writers to showcase their skills and creativity.

Are you passionate about writing and looking to start a career in freelance writing? Content writing might be the perfect fit for you! Content writing is a popular freelance job that involves creating engaging and informative content for a variety of platforms. From blog posts and articles to social media content and website copy, content writing offers a wide range of opportunities for writers to showcase their skills and creativity.

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2 years ago Category : Freelance-Writing-Jobs
Are you a wordsmith with a knack for persuasive writing? If so, freelance copywriting might be the perfect avenue for you to explore. In today's digital age, businesses are constantly seeking talented copywriters to help craft compelling content that captivates their target audience. If you have a way with words and want to monetize your writing skills, freelance copywriting jobs could be the key to unlocking a fulfilling and lucrative career.

Are you a wordsmith with a knack for persuasive writing? If so, freelance copywriting might be the perfect avenue for you to explore. In today's digital age, businesses are constantly seeking talented copywriters to help craft compelling content that captivates their target audience. If you have a way with words and want to monetize your writing skills, freelance copywriting jobs could be the key to unlocking a fulfilling and lucrative career.

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2 years ago Category : Freelance-Writing-Jobs
Are you looking to kickstart your freelance writing career or perhaps diversify your existing writing skills? Technical writing might just be the niche you are searching for. Technical writing is a specialized form of writing that communicates complex information in a clear and concise manner. In the ever-growing digital landscape, the demand for technical writers is on the rise as companies need individuals who can transform technical jargon into easily digestible content for their target audiences.

Are you looking to kickstart your freelance writing career or perhaps diversify your existing writing skills? Technical writing might just be the niche you are searching for. Technical writing is a specialized form of writing that communicates complex information in a clear and concise manner. In the ever-growing digital landscape, the demand for technical writers is on the rise as companies need individuals who can transform technical jargon into easily digestible content for their target audiences.

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2 years ago Category : Freelance-Writing-Jobs
Are you looking to break into the world of freelance writing and secure blog writing jobs? You're in the right place! Blog writing is a popular job choice for freelancers, offering flexibility, creativity, and the opportunity to showcase your expertise on a wide range of topics.

Are you looking to break into the world of freelance writing and secure blog writing jobs? You're in the right place! Blog writing is a popular job choice for freelancers, offering flexibility, creativity, and the opportunity to showcase your expertise on a wide range of topics.

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