Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day. 

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Let’s make.

The UX team at Cricut is responsible for user research, interaction design and visual design of software applications across desktop and mobile platforms. We design intuitive, easy-to-use software that inspires our customers, and helps them design and make unique, personalized projects. 

The team is uniquely positioned – with direct connections to the executive team and CEO - and we collaborate across the organization to ensure hardware, content, materials, and software all work together to deliver awesome experiences. Our UX team members come from varied backgrounds and experience; all of us were drawn to the mission of empowering every person to be creative. 

As a Lead UX Designer within the UX team at Cricut, you’ll lead the creation of thoughtful and compelling user experiences to elevate the brand and introduce Cricut to a wider audience. You’ll provide design thought leadership and work on complex and interesting UX projects spanning multiple platforms including mobile and desktop software. You’ll be a hands-on contributor committed to creating industry-leading experiences for some of the most engaged user groups you’ll ever encounter. Put aside your assumptions and drop us a line…this opportunity is not to be missed. ­ 

Responsibilities 

• Lead the design work for software applications for both desktop and mobile devices across a range of operating systems. 
• Reinforce a learning mindset: Participate in user research and A/B testing, advocate for our users at every step of the way, and leverage findings artfully to continuously improve designs. 
• Bring a keen understanding of our users’ motivations, goals and needs to help define new features, functions and products. 
• Extend and evolve our UX design language to craft elegant and consistent design experiences. 
• Foster successful collaboration with software product managers and software developers to drive solutions through to completion. 
• Help evolve our design processes and deliverables to best meet the needs of a growing organization, as well as increase efficiency within the UX group. 
• Capture ideas and solutions in varying levels of fidelity, as the situation warrants – from whiteboard sketches to flow charts to interactive prototypes. 
• Manage multiple projects simultaneously and meet deadlines. 
• Closely collaborate with other designers on the UX team and provide mentorship where needed. 

• Bachelor’s degree in Human Computer Interaction (HCI), interaction design, graphic design, industrial design, information science, computer science or a related field. Graduate degree is a plus. 
• 5+ years of work experience designing web and mobile applications and applying user-centered techniques. 
• Demonstrated experience leading, mentoring and inspiring other product designers in their craft.   
• Proven track record of successful product releases in which you guided a team through a user-centered product design process. 
• Ability to grasp product requirements and scope design work accordingly, with careful attention to detail. 
• Strong ability to collaborate with teams across varying disciplines (hardware engineering, software development, marketing, etc.) to create a holistic product experience. 
• Passion for innovation and a “can do” attitude. 
• Keen attention to detail and systems thinking. 
• Thoughtful and well-presented portfolio of UX design solutions 
• Ability to interpret and act on design feedback from both collaborators and stakeholders 
• Excellent presentation and written communication skills, including the ability to clearly and concisely articulate solutions, design rationale and process to colleagues in different disciplines, stakeholders and executives. 
• Ability to discuss high level concepts and detailed design with equal fluency. 
• Well-versed in applying quantitative data and a wide range of qualitative user insight techniques to drive prototypes and decision making. 
• Demonstrated eye for visual design 
• A strong grasp of current UI/UX trends and platforms (e.g., iOS and Material Design guidelines). 
• Experience designing for combined hardware and software interaction, community features and/or data-driven experiences are a plus.
• Crafting experience not necessary.

We’ve got you covered
At Cricut, we take care of our people. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.

A Quick Note Before You Apply…

Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.

We’re looking for A players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading.

Here’s what makes someone a great fit for this role (and for this moment at Cricut):
You have a bias for urgency.
You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.

You set high standards—especially for yourself.
You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.

You stay focused when things are moving fast.
You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.

You collaborate like a pro.
You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.

Let’s make something amazing—together.

What to Do Next: Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.

Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
• Manage a small team of Customer Success Account Managers (CSAMs)
• Collaborate with peers, managers, and direct reports to steer our CSP operations. 
• Act as liaison between customer, company and 3rd party vendors, managing/escalating issues from report to resolution.
• Maintain task lists and follow up on tasks to ensure nothing is lost.
• Build and maintain a trusted advisor relationship with our customers.
• Maintain well documented checklists, procedures, processes, and policies to allow for compliant, best-practice, deployment of cloud resources. 
• Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction. 

• 5+ years of experience as a customer success manager supporting customers with AWS/Azure/Office365 environments.  
• Experience and leadership skills to motivate teammates to deliver high quality results in a fast-paced work environment. 
• BS Degree in Business or a Technology related field; graduate degree appreciated. 
• Previous experience optimizing workflows and implementing process improvement. 
• Superior technical and business problem-solving skills and judgement 
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels. 
• Ability to prioritize and manage competing demands. 
• Experience working with Clients on business solutions.
• Either possess or be willing to achieve FinOps, AWS and Azure certifications. 
• Either possess two years’ prior experience with public cloud billing and licensing models or be willing to learn. 
• Either possess prior experience working in the AWS Management Console and Azure Portal or similar Cloud Portals & Consoles or be willing to train. 

We are looking for

The Open Home Foundation is seeking a passionate technical writer, based in Europe, to join our Home Assistant department as a full-time Senior Technical Writer. This team is responsible for the open development, maintenance, and enhancement of the Home Assistant platform; supporting new functionality aligned with our roadmap and enabling the wider community to contribute and innovate easily.

In this role, you will act as both writer and planner: setting documentation priorities and processes, assisting in coordinating work, and still producing content yourself. You will help shape how we create, maintain, and scale documentation, guiding both our internal team and community contributors.

What you are going to do

• Assist in leading the strategy and structure of Home Assistant documentation, ensuring consistency and clarity across the ecosystem.

• Define documentation priorities and keep the content roadmap aligned with project goals.

• Write and maintain technical documentation yourself, with a focus on complex topics like hardware integrations, installation, and advanced features.

• Create, assign, review, and coordinate documentation tasks across the Home Assistant documentation team and work closely with the community.

• Develop scalable processes for planning, writing, reviewing, maintaining documentation, and handling user feedback.

• Mentor other writers and contributors, providing feedback and ensuring high quality.

• Collaborate closely with engineers and product teams to ensure documentation is accurate and user-friendly.

• Set up and maintain your own Home Assistant test environment to try out features, integrations, and hardware in order to produce accurate and practical documentation.

What you need to have

• 5+ years of technical writing experience, with at least 2 years in a senior, lead, or planning role.

• Proven ability to set documentation priorities and manage content roadmaps.

• Experience with topic-oriented writing for software products.

• Strong experience working effectively in a remote, asynchronous environment where written communication drives collaboration.

• Strong problem-solving abilities, attention to detail, and ability to work independently.

• Ability to mentor and review the work of other writers.

• Affinity with developer tooling commonly used for documentation at the Open Home Foundation, such as Visual Studio Code, git, and GitHub.

• Professional Fluency in English: Excellent written and verbal communication skills in English.

• European Residency: You must be currently based and eligible to work within Europe.

It would be great if you also have

• Familiarity with terminology work.

• A passion for smart homes and automation.

• Experience with Home Assistant as a user or contributor.

• Affinity with open-source development philosophy.

• Experience contributing to open-source projects, ideally including Home Assistant or related projects.

• Awareness of how modern AI tools can be used to improve workflows or team efficiency.

What we offer you

The Open Home Foundation is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to the Home Assistant Lead, who is based in the Netherlands.

Core to the establishment of the Open Home Foundation was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.

• Fourteen days of paid sick leave if your country/laws treat them as unpaid.

• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation.

• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.

• An annual smart home budget to ensure you keep up-to-date with the latest that smart homes offer.

• A 50% contribution to your internet connection fee at your home workspace.

• One day every two weeks to work on your personal projects.

• If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them.

When first offering a position to a new member, the Open Home Foundation aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. For a Senior Technical Writer in our primary operating countries, the approximate yearly compensation will be the following:

• Netherlands:80.000 EUR

• UK: 73.000 GBP

• Spain: 62.000 EUR

• Portugal: 61.000 EUR

• Other countries: Compensation can be discussed during the first interview.

These figures may be adjusted based on experience, qualifications, and work hours.

About us

The Open Home Foundation is a non-profit organization based in Switzerland, with the objective of fighting for the fundamental principles of privacy, choice, and sustainability for smart homes. It does this by supporting the development of open-source projects, and open connectivity and communication standards.

A big part of this is Home Assistant, the biggest open-source project in number of contributors, but the Open Home Foundation also owns or collaborates with other projects important to promoting privacy, choice, and sustainability in the smart home, like:

• Open hardware tools (e.g., ESPHome, ESP Web Tools).

• Open standards (e.g., Python Matter Server, Z-Wave JS, ZigPy, BTHome, Improv Wi-Fi).

• Open voice (e.g., Rhasspy, Wyoming Protocol, Piper).

• Music Assistant.

The recruitment process

1. Apply for the role.

2. Our HR team will review your application with the hiring manager.

3. Interview with HR.

4. Technical assessment.

5. Interview with the team & manager

6. Offer.

7. Join our team!

The recruitment process

• Standard stuff; name, ed.

• Are you a Home Assistant user? If so, please tell us about your smart home setup

• Ask for the tools

• Do you have experience with terminology work, to which extend?

• Have you have done structured documentation, which standard(s) did you use?