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About The OpportunityThis Tier 1 Support Technician role is a remote position based in the Philippines.At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer procedures. The role also involves working with vendors to open tickets on behalf of customers, while providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues.How You Will Make An ImpactService DeliveryProvide first-level technical support for Netrix customers by responding to incoming calls, emails, and system-generated alerts. Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed and their outcomes. Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately when higher-level support is needed. Maintain accurate documentation within the ITSM system and leverage the Knowledge Base for incident resolution. Deliver exceptional customer service by keeping customers informed of incident progress, planned changes, or outages. Ensure tickets are routed to the right resource and resolved quickly and efficiently, meeting SLA requirements. Follow customer-specific processes and Standard Operating Procedures (SOPs). Complete end-of-shift checklists and turnover reports. Process ImprovementParticipate in continuous improvement initiatives for the Service Desk and contribute to Knowledge Base documentation. Acquire and maintain knowledge of ITIL best practices for incident management. Contribute to team projects that improve efficiency and quality of support delivery. Accept and apply feedback from management and quality assurance programs. CommunicationKeep customers and internal teams informed about issue trends, critical incidents, and escalations. Collaborate closely with Netrix engineers and other technical teams to resolve complex issues. Build effective relationships with customers, educating them on system operations and applications as needed. Contribute positively to team culture by maintaining an open mindset, positive attitude, and team camaraderie. MiscellaneousWork alternate schedules, including holidays, weekends, and off-shift hours, as required. Be available for overtime when needed to cover open shifts, absences, or time off. Use personal mobile devices for multi-factor authentication (MFA) when accessing Netrix systems. What You Will Bring To The TableRequired:Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints). Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able). Strong customer service attitude and interpersonal skills. Excellent written and verbal communication skills in English. Proven ability to manage multiple tasks effectively and efficiently. Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments. Flexible, self-motivated, and highly organized. Preferred:Basic knowledge of network protocols and configurations. Advanced understanding of operating systems, business applications, printing, and networking. Strong troubleshooting and problem-diagnosis skills. Ability to quickly adapt to changing environments. Location: Philippines, RemoteSchedule/Shift: Sunday through Thursday 5 am - 2 pm Philippines timeAbout UsAt Netrix Global, our values are the philosophies and principles that guide us. They support our vision, help us achieve our goals, and keep us committed to a common purpose.We own the outcomes, win together, make an impact, enjoy the journey, and respect everyone.Netrix Global’s mission is clear: to provide the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Our broad capabilities allow us to deliver comprehensive solutions that address even today’s most complex business challenges, offering an integrated, optimized, and forward-looking approach.We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors. Netrix is consistently ranked on the CRN VAR500 list of top system integrators in the country.At Netrix, we are dedicated to solving business problems with innovative technology solutions. We focus on the end-user experience and remain committed to customer satisfaction.What You Can Expect From UsWe offer a competitive compensation package, comprehensive group benefits for you and your family, flexibility and time off when you need it, and a casual work environment.All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion, and compensation processes are based on merit, skills, and qualifications to ensure fairness and equity. As part of this commitment, we provide reasonable accommodations for individuals with disabilities. If you need an accommodation, please contact us at NetrixHR@Netrixglobal.For more information about Netrix Global, visit www.netrixglobal.com.

ABOUT NYMBUS:Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.Here, you won't just be part of a tech revolution. You'll be at the helm, driving change. You'll fit right in if you're a creative thinker who's eager to reduce technical debt and increase agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.We operate with an AI-first mindset across all aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We're looking for individuals who are intensely curious about emerging technologies and passionate about innovation.Your journey with us won't simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for considering a role with Nymbus.WORK ENVIRONMENT:We are primarily a remote-first company, but you may need to travel to visit client sites or attend meetings at designated locations with your team members.ROLE OVERVIEW:The Applied AI Analyst operates at the intersection of business, data, and AI to solve complex problems and drive measurable outcomes. This role partners with functional leaders to bring analytical rigor, structure, and AI-enabled solutions to high-impact decisions, workflows, and strategic initiatives.Applied AI Analysts do not operate in theory alone—they are hands-on builders and problem solvers who design, prototype, and deploy AI-driven approaches that improve efficiency, decision-making, and business performance.CORE RESPONSIBILITIES:Problem Structuring & AnalysisBreak down ambiguous business problems into clear analytical frameworksDevelop insights that inform decisions across product, engineering, operations, and go-to-market functionsAI-Driven SolutionsDesign and prototype AI-enabled workflows, tools, and use casesApply AI to improve efficiency, quality, and scalability of workIdentify and prioritize opportunities for automation and augmentationWorkflow & Process OptimizationAnalyze existing workflows to identify inefficiencies, gaps, and bottlenecksRedesign processes to improve speed, consistency, and outcomesImplement repeatable, scalable solutionsData & Insight GenerationBuild models, dashboards, and frameworks that drive visibility into performanceSynthesize large volumes of structured and unstructured data into actionable insightsReusable Asset DevelopmentCreate templates, playbooks, and tools that can be leveraged across teamsTurn one-off work into repeatable, scalable capabilitiesCross-Functional PartnershipWork across teams (Product, Engineering, Operations, Sales, etc.) to support high-priority initiativesTranslate between technical and business stakeholdersWHAT SUCCESS LOOKS LIKE:Measurable improvements in efficiency, quality, or revenue outcomes in assigned functional area(s)AI solutions that are adopted and reused across teamsBetter, faster decision-making supported by data and analysisReduction in manual effort and process variabilityCreation of scalable frameworks, not one-off outputsCORE SKILLS & CAPABILITIES:Strong analytical thinking and problem-solving abilityAbility to work with ambiguity and define structureExperience applying AI tools (e.g., LLMs, automation tools) to real-world problemsProcess design and optimization mindsetClear communication and ability to influence stakeholdersBias toward action, experimentation, and iterationWHAT TO EXPECT:Thanks for your interest in the Applied AI Practice at Nymbus. We've tried to make this process transparent and respectful of your time. Here's what it looks like, end to end: Apply. Submit your résumé through the posting. We'll ask two quick questions up front — your work authorization and your compensation expectations — so we can make sure we're aligned before either of us invests time. A short video interview. If your background looks like a fit, we'll invite you to a brief one-way video interview you can record on your own schedule — a few questions, no live scheduling required. A conversation with the hiring manager. A 1:1 conversation with the Director of Applied AI — partly for us to learn how you think, partly for you to dig into the role, the team, and whether it's the right fit for you. A short build exercise. A small, hands-on project shaped like the actual work, built with whatever AI-native tools you like. Plan for a few hours; you'll have a 72-hour window so you can fit it around a job or classes. We care how you think and build, not how long you spend. A brief online assessment. A short, standard assessment that all Nymbus candidates complete. Offer. If it's a match, we move to an offer.We try to move quickly and keep you informed at each step. Questions along the way are always welcome.BENEFITS:Opportunities for progressive role seniority and compensation growth based on the candidate's knowledge and experienceCompetitive annual salary, performance-based cash bonus, and equity optionsFully remote work environment401(k) retirement planComprehensive health, dental, and vision insuranceReady to join? We invite you to watch this video and learn who we are and how we build and innovates together!Let's Go!

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Annual salary: up to £28,737.55CaretakerLocation: MedwayContract: Permanent, Full time, 42.5 hours per weekSalary: 28,737.55 per annum plus company van and fuel card As a Caretaker, you'll form part of a local team undertaking high standard Care taking works to Housing properties, delivering best in class customer service, and satisfying all safety, quality, and cost control standards.This position is a field-based role, we're looking to recruit a Caretaker to cover Medway. The position comes with a company van and fuel card for the travel. You'll ensure cleaning, repairs and maintenance are undertaken in accordance with agreed protocols & time frames.You'll be proactive with PPM safety compliance on all blocks, ensuring all your upcoming works, including Fire Risk Assessments, seasonal upkeep, and safety checks, are scheduled at the necessary intervals.Role CriteriaExperience in Caretaking/CleaningGood written & verbal communication skills.Good Numeracy skills.Able to understand & follow standard operating procedures.Able to use a PDA following trainingBenefits We Can Offer You25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesAccess to EAP Counselling sessionsAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employmentTo drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.Apply below or to discuss your application further; contact:Olivia Elias (olivia.elias@mearsgroup.co.uk)If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Headquarters: Perth, Australia URL: https://www.thecareside.com.au/ As our Inside Sales Team Leader, you will lead the team responsible for converting inbound enquiries into qualified appointments for our field sales team. Your work will directly impact new client growth, sales performance, and our geographic expansion across Australia. You will manage an established team of 6–8 inside sales representatives based in the Philippines. The team follows up with inbound enquiries, qualifies prospective clients, and schedules phone consultations or in-home visits with our field sales team. Success in this role is measured by the number of appointments booked and downstream sales conversions. The ideal candidate has experience leading inside sales, SDR, appointment-setting, telemarketing, or call centre teams in a performance-driven environment. This role is best suited to candidates based in Southeast Asia who have experience leading Philippines-based teams and working with companies based in Australia, the United States, or the United Kingdom. Experience living or working as an expatriate is highly desirable. Candidates must be able to work during Australian business hours. Your Responsibilities Develop, train, and coach inside sales representatives Conduct regular one-on-one coaching sessions, performance reviews, and sales training sessions Monitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversions Collaborate with marketing and field sales teams to improve handoffs Become an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering so you can effectively coach the team and improve sales Your Background 2+ years of experience managing sales, SDR, BDR, or call centre teams Experience coaching sales representatives using KPIs and performance metrics Experience managing remote teams Strong understanding of consultative selling and buyer psychology Excellent verbal and written communication skills Ability to analyse data, identify bottlenecks, and improve processes   To apply: https://weworkremotely.com/remote-jobs/the-careside-inside-sales-team-leader

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Department: Support OperationsReports To: Senior Manager, Support OperationsLocation: Remote (U.S.)Position Type: Full-Time, ExemptPosition SummaryThe Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.Key ResponsibilitiesTeam Leadership & Performance ManagementLead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountabilityConduct regular 1:1s, performance reviews, and ongoing training refreshersOversee team scheduling, workload balancing, and coverage across marketsSupport onboarding and competency development for new team membersFoster a positive, efficient, and collaborative culture grounded in service excellence and ownershipAppointment Readiness & Schedule ReliabilityEnsure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocolsMonitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptionsTrack cancellations, reschedules, and visit delays and ensure timely escalation and resolutionRoot-Cause Analysis & Continuous ImprovementAnalyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)Identify trends and operational friction points across markets and coordinatorsDevelop preventive strategies and implement workflow updates or SOP improvementsSupport system optimization, automation initiatives, and process refinements in CareStack and HealierCross-Functional CollaborationPartner across multiple departments to ensure seamless patient flow and elevated service deliveryServe as an escalation point for complex coordination needs or facility/provider concernsCommunicate trends, risks, and updates to internal partners and leadershipData, Reporting & AccountabilityMonitor and report team performance and operational health indicators, including:Timely, efficient, and accurate appointment schedulingAppointment readiness accuracyReschedule and cancellation ratesMedical clearance timelinessInsurance verification complianceProvide weekly insights, prevention actions, and performance updates to leadershipEnsure accurate documentation standards in CareStack and HealierRequirementsQualificationsExperience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experienceSystems: Experience with CareStack, or similar EMR platforms and Google Suite requiredKnowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility schedulingLeadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvementsSkills:Excellent communication and relationship-building skillsStrong organizational and prioritization abilitiesAbility to remain calm and solution-focused in a fast-paced environmentKey CompetenciesLeadership & team developmentProactive problem solving & root-cause thinkingWorkflow optimization & accuracyAccountability & attention to detailEfficient decision-making & prioritizationCross-functional collaborationService-minded communication with professionalism and empathyWork EnvironmentFully remote role requiring reliable internet accessRequires ongoing communication with team members, facilities, providers, and internal departments via virtual platformsOccasional travel for leadership meetings, in-field shadow sessions, or training as neededBenefitsCompensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hrPerks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.