Headquarters: United States | Remote About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.The Team Upstart’s Secured Lending organization is building the first-line risk and control infrastructure that will support the next stage of growth across home equity line of credit, auto direct, and auto indirect dealer products. The team helps ensure secured lending products operate with clear governance, durable controls, high-quality execution, and readiness for bank partner and regulatory review. Loan Salability & First-Line Model Governance monitors portfolio-wide trends across loan salability, asset quality, and model performance. The team tracks results against investor and bank partner thresholds, interprets model execution patterns across secured lending channels, and escalates systemic findings before they become repurchase events, partner concerns, or examination issues. As an Analyst, Loan Salability & First-Line Model Governance at Upstart, you will support the day-to-day execution of this function by conducting loan-level reviews, organizing portfolio and model performance data, maintaining tracking tools, documenting findings, and preparing reporting and governance deliverables. You will report to the Senior Manager, Loan Salability & First-Line Model and work closely with Credit Risk, Capital Markets, Model Risk Management, Operations, and other secured lending partners. How you'll make an impact Execute loan-level quality reviews across secured lending originations, assessing documentation completeness, underwriting accuracy, eligibility adherence, collateral quality, and other salability criteria. Pull, organize, and analyze portfolio performance data, including early payment defaults, delinquency trends, prepayment rates, loss severity, exception patterns, and other asset quality indicators. Maintain recurring asset quality and salability risk reporting packages for bank partners, Capital Markets, and internal leaders, including data pulls, analysis, formatting, and quality checks. Execute first-line model performance tracking — maintaining production model tracking tools, logging override and exception trends, tracking version changes, and independently flagging patterns that may indicate performance degradation or out-of-bounds behavior for escalation. Maintain issue logs, defect trackers, remediation updates, and documentation libraries so records stay current, organized, and ready for bank partner or regulatory review. Drive governance and exam readiness deliverables — independently assembling evidence packages, populating reporting templates, and coordinating materials for bank partner reviews, committee deliverables, and regulatory examinations. Minimum Qualifications 3+ years of experience in financial services, credit operations, quality control, risk management, compliance, model monitoring, loan review, credit analysis, or a related analytical function. Experience applying established review criteria to loan-level data, credit files, origination documentation, collateral documentation, or lending operations outputs. Experience analyzing portfolio performance, asset quality indicators, credit policy exceptions, loan defects, remediation items, or operational risk trends. Experience using Excel, Google Sheets, SQL, business intelligence tools, reporting tools, or similar systems to organize, analyze, and quality-check structured data. Experience documenting findings, exceptions, issue status, remediation progress, or review results for risk, compliance, credit, operations, audit, bank partner, or regulatory stakeholders. Preferred Qualifications Experience with loan file review, quality control, pre-sale quality control, investor delivery, or loan salability review in mortgage, home equity, auto, or other secured lending products. Knowledge of secured lending and secondary-market quality expectations, including investor eligibility standards, collateral documentation, lien perfection, representations and warranties, defect remediation, trailing performance thresholds, or repurchase risk. Experience tracking and interpreting asset quality or portfolio performance indicators such as early payment default, delinquency, prepayment, loss severity, non-performing loan trends, or credit policy exception rates. Knowledge of model monitoring concepts, model performance reporting, validation outputs, override and exception tracking, or model governance documentation in a lending or fintech environment. Skilled in producing clear review summaries, governance materials, issue logs, reporting packages, and documentation that can support bank partner or regulatory review. Position location This role is available in the following locations: Remote  Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate  At Upstart, your base pay is one part of your total compensation package.  The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).United States | Remote - Anticipated Base Salary Range$115,800—$160,100 USDWhat you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly  Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy To apply: https://weworkremotely.com/remote-jobs/upstart-analyst-loan-salability-first-line-model-governance

Headquarters: US Remote Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.  We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity. We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S.    RESPONSIBILITIES Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes Answer customer questions about billing and account status Accurately identify and resolve any billing and account errors or issues Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly Setup and maintain customer accounts in the billing system Assist with other accounting duties and participate in departmental projects to meet business needs   WHAT YOU BRING TO BITWARDEN A passion for helping Bitwarden users A strong sense of empathy and the ability to advocate for others Experience with customer service and communicating billing issues with customers and other internal departments Understanding the sensitivity of working with confidential, billing, and accounting information Superb organization, attention to detail, and time management skills Excellent written and verbal communication skills Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly Strong work ethic Experience multitasking in a cross-functional, fast-paced environment Working knowledge of Google G Suite and/or Microsoft Office applications Experience with cloud and/or web-based applications is a plus Experience working with Stripe is a plus Experience in retail or other fast-paced customer facing environments is a plus   WHAT TO EXPECT IN THE INTERVIEW PROCESS Screening call with Recruiting Manager  Interview with Billing Support Manager Interview with Director   A FEW REASONS TO WORK WITH US Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. Learn and grow. Take on new challenges with the support of your team, and continue personal and professional development.  To apply: https://weworkremotely.com/remote-jobs/bitwarden-billing-specialist-us-weekend

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