Headquarters: Remote - USA Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.As the Operations Manager for Coinbase Bermuda (CBBM and CBSL), you'll report to the Chief Operating Officer and help run all aspects of our Bermuda operations, from product and regulatory operations to service delivery, technology, and outsourcing oversight. The Operations team drives country-level growth initiatives that align Coinbase Bermuda's business plans to our global strategy. You'll own operational execution across critical business areas and work directly with regulators, banking partners, and cross-functional teams to ensure our Bermuda entities operate with resilience and in full regulatory compliance. What you'll do: Own the oversight and management of operational functions within CB Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations. Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices. Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity. Partner with internal and external stakeholders, including banking partners, regulators, and cross-functional teams (Risk, Legal, Compliance, Security, Finance, Product, CX), to project-manage critical operations and risk initiatives. Support first line of defense operations across key areas, including launch assessments and approvals, internal audits, regulatory examinations, and supervisory touchpoints. Required Skills and Experience: 5+ years of experience in financial services with demonstrated oversight of operations strategy, outsourcing, and vendor management within a regulated environment. Proven experience within a regulated financial institution or investment business, with a focus on trade supervision across crypto, equities, or derivatives. Track record of developing and improving operational processes, producing regulator-ready documentation, and managing cross-functional delivery with senior stakeholders. Familiarity with operational resilience frameworks, incident management, and business continuity planning in a financial services context. Prior experience navigating a BMA-regulated industry, including familiarity with Bermuda Monetary Authority requirements and supervisory expectations. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. PID: P76924Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).   Annual base salary range (excluding equity and bonus):$176,035—$207,100 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-operations-manager-bermuda

Headquarters: Remote - USA Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.As the Manager, Derivatives Compliance, you'll serve as the second-in-command of the Market Regulation Department for Coinbase's CFTC-registered designated contract market. Working closely with CDE's Chief Regulatory Officer, you'll help ensure CDE impartially and effectively meets its obligations as a highly regulated futures exchange and self-regulatory organization, directly shaping the compliance and regulatory posture that protects our customers and our licenses. What you'll do: Own the day-to-day leadership of CDE's Market Regulation Department as second-in-command, providing continuity and decision-making in the Chief Regulatory Officer's absence Drive CDE's compliance posture across all applicable CFTC regulatory requirements including, but not limited to, Part 38, 39, 40 of the Commodity Exchange Act, identifying gaps and implementing corrective actions Lead the management of internal and external examinations and audits, coordinating responses and ensuring timely resolution of findings Partner with CDE trade surveillance personnel to review escalated cases, assess potential rulebook violations, and determine appropriate enforcement actions Strengthen cross-functional alignment by advising CDE personnel and partner teams on DCM Core Principles, CFTC regulations, and CDE's rulebook and policies Required Skills and Experience: 7+ years of experience providing compliance and regulatory support for CFTC-registered designated contract markets (DCMs) or derivatives clearing organizations (DCOs) Demonstrated hands-on experience interpreting and applying CFTC Parts 38, 39, and 40 in a DCM and/or DCO environment, with the ability to discuss specific regulatory requirements and their practical application to exchange operations, rulebook governance, and compliance programs. Demonstrated experience engaging directly with senior CFTC staff, including the Division of Market Oversight, Division of Clearing and Risk, and Market Participants Division Deep knowledge of CFTC Core Principles with proven ability to analyze and apply to ensure DCM maintains compliance with applicable regulations Strong grasp of  market fundamentals, trading practices, investigative and surveillance techniques, sufficient to evaluate complex potential violations Proven ability to synthesize regulatory observations into clear written memoranda, reports, and information requests for stakeholders at all levels, including regulators Track record of managing multiple concurrent regulatory workstreams across cross-functional stakeholders while maintaining quality and meeting deadlines Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. P76977 #LI-RemotePay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).   Annual base salary range (excluding equity and bonus):$179,520—$211,200 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-manager-derivatives-compliance

Headquarters: South Africa, Remote We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites  Able to travel via auto, train or air up to 30% of the time Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines. To apply: https://weworkremotely.com/remote-jobs/datadog-technical-account-manager-2-south-africa

Headquarters: US-Remote; US-Chicago; US-Atlanta; CA-Toronto Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's People Solutions team is a highly collaborative, cross-functional team that drives key technical and process solutions delivery for the People Team at Stripe, working with stakeholders across the People Team, Finance, Corporate Technology, Workplace, and more. Stripes are the users of the solutions we deliver, and our primary goal is to deliver a world-class employee experience rooted in technology. We work with many different teams at Stripe, and serve as internal consultants to various stakeholders and leaders. We are nimble and flexible individuals who can wear many different hats. We don't mind working through ambiguity and love adding organization to chaos. We are strategy driven, with an execution mindset. What you’ll do The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization. Responsibilities Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution. Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes. Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI. Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production. Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership. Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines. Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies AI and LLM fluency, including practical experience using LLM-based tools Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity Preferred qualifications Bachelor’s degree in business administration, human resources, technology or a related field. Experience working in a software engineering team or organization. Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems). To apply: https://weworkremotely.com/remote-jobs/stripe-people-solutions-program-manager

Headquarters: Remote - USA Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.Manager, Corporate Programs     Corporate & Strategic Programs (CSP) sits within Coinbase's central Business org, leveraging program management to supercharge execution on the company's most critical priorities. As a Manager, Corporate Programs, you'll own two of our most visible cross-functional programs: CORA (Change Oversight & Risk Assessment), which mitigates risk across all product launches and system changes, and Planning, which manages Executive QBRs, OKRs, and dependencies management. You'll drive both programs end-to-end, translating complex process challenges into scalable solutions with direct visibility to senior leadership.What you'll do: Conduct research and analysis to understand internal customer pain points and create solutions prioritized into a clear roadmap Drive Executive QBR planning cycles end-to-end, from company guidance through to final outputs Maintain CORA's operating rhythms including weekly and monthly reporting, and represent CORA during audits and compliance exams with internal and external stakeholders including regulators Partner with technical teams (IT, data, engineering) when solutions require more complex technical builds Maintain all enablement resources including guidance, policies, procedures, FAQs, training materials, and AI agents Identify and implement scalable solutions to systemic process and tooling challenges across both programs Required Skills and Experience: 6+ years in product operations or program management for software/product initiatives, with experience owning cross-functional programs end-to-end Demonstrated ability to turn ambiguous or conflicting inputs into clear, actionable plans and drive them to completion Experience partnering with technical teams and translating business requirements into tooling or process solutions Proficiency in Atlassian suite (Jira, Confluence) and experience leveraging AI to automate and accelerate workflows Strong written and verbal communication with the ability to facilitate senior stakeholder dialogues and drive toward outcomes Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Position ID: P77647LinkedIn: #LI-RemotePay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).   Annual base salary range (excluding equity and bonus):$166,345—$195,700 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-manager-corporate-programs

Headquarters: San Francisco, CA; Seattle, WA; Chicago, IL; New York, NY; Atlanta, GA; US-Remote Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals. What you’ll do The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe. Responsibilities Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects. Serve as both an internal and merchant-facing expert on payment optimisation strategies. Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis. Use existing tools to  deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio. Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap. Provide feedback on our tools and playbooks to help continuously improve our self serve offerings Who you are Minimum requirements 5+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry Expertise is diagnosing root cause of card authorization rate underperformance, and suggesting actionable steps to address root cause issues identified Deep understanding of how to improve merchant, card authorization rates (e.g. ISO message optimization, retry logic, issuer level analysis etc.) Ability to partner with merchants to structure and deliver a/b tests that compare card authorization rate performance across PSPs Experience helping merchants onboard to a new PSP such that their authorization rate performance is optimal from day one Preferred qualifications Experience with SQL, dashboard building, modeling, or reporting Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3) Experience presenting to senior business leaders Ability to advise merchants on how to manage fraud, primarily on card transactions but ideally on alternative payment methods as well An understanding of how to reduce merchant level interchange and scheme fees To apply: https://weworkremotely.com/remote-jobs/stripe-payments-performance-strategist-card-authorization

Headquarters: Remote - USA Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.As an M&A and Accounting Policy Manager on Coinbase's Accounting team, you'll serve as the primary accounting resource across the full M&A and investment transaction lifecycle - from financial due diligence and purchase accounting through post-close integration. Reporting to the Director of Reporting and Technical Accounting Policy, you'll also evolve Coinbase's accounting policies across new and emerging business activities, applying deep US GAAP expertise in partnership with Legal, Corporate Development, Tax, and Controllership. What you'll do: Lead financial due diligence on target companies, including quality of earnings analysis, working capital assessments, and identification of accounting exposures and deal-relevant risks Own end-to-end purchase accounting for completed acquisitions under ASC 805, including purchase price allocation, intangible asset recognition, goodwill calculation, and measurement period adjustments Drive the accounting treatment for strategic investments under ASC 321, ASC 323, and ASC 810, including equity method and fair value option elections Shape and evolve Coinbase's accounting policies through technical accounting memos on new and emerging products, bringing each analysis to closure in partnership with external auditors Deliver original footnote disclosures, MD&A, and transaction-related disclosures for 10-Q and 10-K filings, and ensure related SOX controls are designed and operating effectively Partner with Product, Legal, Tax, FP&A, Controllership, and Corporate Development to provide accounting expertise for new product launches, complex transactions, and post-close integration Required Skills and Experience: 9+ years of progressive accounting experience with a strong mix of Big 4 public accounting and industry experience; CPA required Demonstrated breadth and depth of US GAAP knowledge, including M&A accounting (ASC 805), investment accounting (ASC 321, ASC 323), and consolidation (ASC 810) Proven experience leading financial due diligence, including quality of earnings analysis, working capital assessment, and identification of accounting risks across live deal processes Track record of managing external consultants and advisors across M&A workstreams, including scoping engagements, reviewing deliverables, and holding advisors to quality and timeline standards Proven ability to draft technical accounting memos and original financial statement disclosures that clearly communicate complex conclusions to cross-functional stakeholders Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. #LI-Remote Job ID: P77060Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).   Annual base salary range (excluding equity and bonus):$170,765—$200,900 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-m-a-and-accounting-policy-manager

Headquarters: Remote - India Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .See yourself at Twilio Join the team as Twilio’s next Manager, Technical Support About the job This position is needed to lead one of Twilio's Customer Support teams in IN. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.  We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications(VSPA)  Customer Support teams, specifically our IN team. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives. Responsibilities In this role, you’ll: Customer Service & Operational Excellence Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management. Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction. Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience. Team Leadership & Development Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance. Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback. Drive accountability among direct reports, leveraging tooling & reports to monitor and improve key performance metrics. Escalation & Incident Management Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA). Collaborate with cross-functional teams to implement betterment plans for recurring issues. Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies. Process Improvement & Strategy Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk. Partner with other managers and business stakeholders to improve support processes and enhance customer experience. Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives. Hiring & Workforce Planning Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent. Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements. Cross-functional Collaboration Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively. Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ Years of relevant experience of which minimum 4+ years in people management. Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience Experience being inclusive, while working with team members in different geographic locations and time zones Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale Have proven documentation ability to “write it down” to create and curate internal and external documentation Have Strong English written and verbal communication skills Desired: Understanding and experience with AI related tools. Strong commercial acumen with the ability to identify expansion opportunities through customer interactions. Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes. Location This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Telangana, Tamil Nadu) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. To apply: https://weworkremotely.com/remote-jobs/twilio-manager-technical-support

Headquarters: Remote - Brazil Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers. What you'll do: Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end. Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling. Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production. Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies. Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices. Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture. Required Skills and Experience: 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously. Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar). Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent). Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Job ID: P77545Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).Annual base salary range (excluding equity and bonus):R$347.900—R$347.900 BRL Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial. Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes. To apply: https://weworkremotely.com/remote-jobs/coinbase-machine-learning-engineer-cx-intelligence

Headquarters: US-Remote, Atlanta, Chicago Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The People Operations and Insights team drives project management rigor for the People team and our stakeholders. We empower and enable innovative, connected People products and programs that advance our shared goals and support sustainable growth. As a Project Manager on our team, you will be responsible for working across our People pillars to champion our delivery across all impacting project/program and portfolios. You will manage projects end-to-end or cross functionally, effectively navigating complex organizational dynamics. You will utilize structured project management methodologies to ensure successful delivery and adoption of high-priority initiatives with our internal team and our users. What you’ll do Responsibilities  Tackle hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation. Develop and implement project plans, optimize workflows and ensure all stakeholders are informed and engaged throughout the process. Monitor project progress, identify potential risks, and proactively implement mitigation strategies to ensure timely and successful project delivery. Collaborate with cross-functional teams, including legal, finance, and engineering to identify areas for improvement in processes and controls. Establish and maintain effective project governance, ensuring that all project activities, decisions, and key milestones comply with standards and best practices.   Prepare materials to present to senior leadership, internal and external stakeholders, and users. Foster a culture of collaboration, experimentation, and continuous improvement within the People team. Who you are Requirements We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these, we encourage you to apply. Preferred qualifications are a bonus, not a requirement. Have 7+ years of experience in project management, business operations, strategy,  or consulting, with at least 2 years operating within an HR team at a company. A proven track record of navigating complexity and driving results with a balance of urgency and thoughtfulness. Experience working cross-functionally with teams like HR, Finance, Legal, Product, Tech and Leadership. Strong analytical and problem-solving skills with a data-driven mindset aimed at informing decision making. Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and persuasively to various stakeholders. Proficiency in project management tools (e.g., Asana, Jira, Airtable) and methodologies (Agile, Scrum, Waterfall, etc.). Strong cross-functional collaboration abilities and a proven track record of building trust and driving alignment across teams. Ability to work autonomously in a fast-paced, high-growth environment, managing multiple projects simultaneously. Preferred qualifications Experience with change management frameworks (e.g. Prosci ADKAR® Model) Experience building and deploying enablement and training materials Experience across HR systems (e.g. HCM, ATS, LMS, CRM) Experience working with AI tools to increase productivity Advanced Mac OS and Google suite skills (Gmail, Docs, Sheets, Slides) To apply: https://weworkremotely.com/remote-jobs/stripe-people-project-manager