Location: Remote (US), preference for NYC

Travel: Required - venue site visits and client meetings across the country

ABOUT US
SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement.

ABOUT THE ROLE
Reporting into the Executive Director, we are seeking an experienced, client-facing Account Director to lead SINE Digital’s strategic relationships with Performing Arts Center clients across the US. This role will own both the commercial relationship and media delivery for venue clients, managing their digital strategy end-to-end. 

You’ll work closely with internal teams (media, data, insights, paid search, programmatic, paid social, etc.) to deliver best-in-class results, optimize campaign performance, manage budgets and reconciliations, and ensure client satisfaction and growth.

RESPONSIBILITIES

Client Strategy & Relationship Management

• Own the full digital strategy for assigned accounts
• Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate venue needs into media strategy and deliverables.

Media & Campaign Oversight

• Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently. 
• Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix).

Team Leadership & Collaboration

• Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment
• Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met
• Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery.

Budget Ownership & Reconciliation

• Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time.

Performance Analysis & Optimization

• Utilize data and insights to measure success, generate reports, and iterate on strategy
• Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics.

Production & Market Insight

• Because this role is specific to performing arts/Broadway tours, you’ll need to deeply understand the ticketing environment, audience behavior for live theatre, the seasonal rhythms of touring Broadway, partnerships with local venues, etc. Use that insight to guide strategy.

Requirements

• Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts
• Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred
• Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.)
• Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence
• Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations
• Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule.

WHAT WE’RE LOOKING FOR

• Deep knowledge of the performing arts or attractions venue space in North America, including marketing, ticketing, and CRM ecosystems
• Proven success managing digital campaigns that drive ticket sales, audience growth or measurable ROI for similar clients
• Experience handling media budgets and financial reconciliation
• Demonstrated ability to use data and insights to continuously optimize
• A collaborative mindset; able to work well internally across departments
• Willingness and ability to travel
• Strong communication, presentation, and commercial acumen.

Benefits

• A competitive salary between $110,000 - $130,000, commensurate with experience
• 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period)
• 3pm finish on a Friday
• Access to 401(K) Retirement Plan
• Access to Company subsidised healthcare and dental care
• Remote working with equipment allowance
• An abundance of free tickets to live events
• Structured personal development, a customised training programme and opportunities to attend industry conferences.

At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process,  let us know at careers@sinedigital.com - we’re here to ensure you have what you need to show up as your best self.

SINE Digital is the pre-eminent disruptive performance marketing agency with offices in London’s West End and New York.

Wide Ripples Digital Inc. is a forward-thinking digital marketing and consultancy firm. We specialise in providing innovative solutions for businesses globally. We are seeking a talented and creative Video Editor to join our remote team and help us design and develop visually compelling and user-friendly websites and landing pages.

Key Responsibilities:

Benefits:

• Competitive Salary: Receive a market-competitive salary commensurate with your experience and skills.
  
• Remote Work: Enjoy the flexibility of working remotely from anywhere.
  
• Professional Development: Opportunities for continuous learning and professional growth through workshops, training, and certifications.
  
• Collaborative Environment: Be part of a supportive and innovative team that values creativity and collaboration.
  

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. 

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.
  
  

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week

• 9-hour days

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

1. If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.

2. If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.

3. Weekend availability is required. If you're not available on weekends this may not be the right time to apply. 

    

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Ready to Make an Impact? Apply Now! 

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• You will receive an email with the next steps in the process within 2 days of your application.

• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.

Position: Product & QA Manager

Location: Remote

Reports To: CEO

About Novabyte

At Novabyte, we build technology that takes our clients further.

We thrive on innovation, collaboration, and excellence — blending strategy, design, and engineering to bring powerful digital products to life.

We’re looking for a Product & QA Manager who can bridge the gap between strategy and execution — someone who ensures every feature shipped delivers clear value, functions as intended, and aligns with the company vision.

This is a hybrid role combining product management (planning, clarity, alignment) and quality assurance (testing, consistency, polish). You’ll serve as the connective tissue between design, development, and leadership — turning ideas into smooth, tested releases.

The Opportunity

As a Product & QA Manager, you’ll manage the full lifecycle of our projects — from defining requirements to validating delivery. You’ll collaborate closely with the CEO, developers, and designers to ensure our products are both user-friendly and technically sound.

Success Outcomes

1. Own the Product Lifecycle

• Translate ideas and business goals into clear product requirements and tickets
• Prioritize effectively — focusing the team on what truly moves the product forward
• Maintain and communicate the roadmap clearly to all stakeholders

2. Ensure Quality Across Every Release

• Develop QA checklists and test plans for each feature or sprint
• Perform both manual and exploratory testing
• Track and document bugs systematically, verifying fixes before release

3. Bridge Design, Development, and Strategy

• Facilitate handoff between teams with clarity and precision
• Ensure that user experience and functionality meet agreed-upon expectations
• Support developers and designers by clarifying intent and edge cases quickly
  
  

Who You Are

• You’re detail-oriented but also see the big picture
• You thrive on structure, clarity, and accountability
• You enjoy collaborating cross-functionally and helping others stay aligned
• You have a bias for action — when something’s unclear, you figure it out
  
  

Required Qualifications

• Experience as a Product Manager, QA Specialist, or similar cross-functional role
• Strong understanding of Agile/Scrum processes and backlog management
• Experience writing clear user stories and acceptance criteria
• Proficiency with tools such as Jira, Linear, ClickUp, or Notion for project tracking
• Experience performing QA testing for web or mobile products
• Solid ability to document, prioritize, and communicate effectively with remote teams
  
  

Nice-to-Have Skills

• Familiarity with Figma and basic front-end development concepts (React, APIs, etc.)
• Experience setting up QA automation tools or workflows
• Exposure to SaaS, marketplace, or platform-based products
• Comfort leading sprint planning and retrospectives
  
  

Soft Skills

• Excellent written and verbal communication
• Strong organizational and analytical thinking
• Calm under pressure, even when juggling multiple deliverables
• Collaborative, proactive, and solution-oriented
  
  

We’re growing quickly, which means you’ll have opportunities to lead team direction, own product areas, and make a visible impact. If you’re excited to help build digital experiences that make technology feel human, we’d love to meet you.

HOW TO APPLY:

To apply, please submit:

1. Your resume and portfolio or case studies (Figma links preferred).
2. A 1-minute video answering the following questions:
   • Why are you a great fit for this role?
   • Tell us about your favorite book

Tips:

• We’re not looking for production quality — a quick, authentic recording is perfect.
• You can upload your video to a shared drive or as a private YouTube or Loom link or equivalent and share it with your application.

Applications without the video will not be considered.

Position: UI/UX Designer

Location: Remote

Reports To: Product Owner

About Novabyte

At Novabyte, we build technology that takes our clients further. We thrive on innovation, collaboration, and excellence. By pushing the boundaries of what’s possible, we create digital experiences that are functional, beautiful, and human-centered.

We’re looking for a UI/UX Designer who thrives in a collaborative, fast-moving environment — someone who can translate complex ideas into elegant interfaces and intuitive user flows. You’ll work alongside developers, product owners, and founders to shape the look, feel, and usability of high-impact software products.

The Opportunity

As a UI/UX Designer, you’ll be responsible for designing and refining web and mobile experiences that balance user needs with business goals. You’ll use tools like Figma to design interfaces that are visually aligned with brand standards while solving real user problems through thoughtful information architecture, interaction patterns, and usability.

Success Outcomes

1. Deliver Clear, Cohesive Design Systems
   • Develop and maintain component libraries and design guidelines that ensure visual consistency across products.
   • Work closely with developers to ensure design fidelity through implementation.
2. Create User-Focused Interfaces
   • Turn complex workflows into simple, intuitive experiences.
   • Conduct basic user research or feedback sessions to validate design decisions.
   • Communicate rationale clearly — showing the “why” behind the “what.”
3. Collaborate Cross-Functionally
   • Partner with Product and Engineering to scope, define, and iterate on features.
   • Contribute to roadmap planning by identifying UX opportunities and challenges early.
     
     

Who You Are

• You care deeply about how design feels and functions — not just how it looks.
• You value clarity, consistency, and communication.
• You see Figma not just as a design tool, but as a collaboration platform.
• You’re curious, open to feedback, and believe great design is a team sport.
  
  

Required Qualifications

• Proficiency in Figma (components, variants, auto layout, prototyping).
• Experience designing for both web and mobile.
• Ability to translate wireframes and requirements into high-fidelity mockups.
• Strong understanding of UX principles, accessibility, and responsive design.
• Comfortable working with developer handoff tools and communicating design intent clearly.
• Experience building or maintaining design systems.
  
  

Nice-to-Have Skills

• Familiarity with tools like Notion, FigJam, or Miro for collaboration.
• Experience conducting usability testing or collecting user feedback.
• Understanding of motion design or microinteractions.
• Awareness of front-end constraints (basic React/HTML knowledge is a plus).
  
  

Soft Skills

• Excellent visual communication and storytelling ability.
• Strong collaboration and comfort with feedback loops.
• A balance of creativity and pragmatism — able to meet real business needs beautifully.
• Great time management — can deliver strong work within reasonable timeframes.
  
  

We’re growing quickly, which means you’ll have opportunities to lead creative direction, own product areas, and make a visible impact. If you’re excited to design digital experiences that make technology feel human, we’d love to meet you.

HOW TO APPLY:

To apply, please submit:

1. Your portfolio or case studies (Figma links preferred).
2. A 1-minute video answering the following questions:
   • Why are you a great fit for this role?
   • Tell us about your favorite book

Tips:

• We’re not looking for production quality — a quick, authentic recording is perfect.
• You can upload your video to a shared drive or as a private YouTube or Loom link or equivalent and share it with your application.
  
  

Applications without the video will not be considered.

DevSavant is seeking an AI Technical Product Manager to own client AI initiatives from conception through delivery. This is a hands-on startup role where you'll shape how organizations implement AI solutions while working directly with our technical leadership and client stakeholders.

You'll coordinate with specialized contractors brought in per project, manage multiple client engagements, and drive successful AI product deployments. This role is perfect for a technical product manager ready to make the leap into AI or an engineering-minded PM who wants to be at the forefront of AI transformation.

Product Strategy & Ownership (40%)

• Translate client business requirements into actionable AI product strategies

• Define project scope, success metrics, and technical requirements

• Own product roadmaps and backlogs across multiple client projects

• Identify and document resource needs for each project phase

• Evaluate AI tools, platforms, and approaches for different use cases

• Create technical documentation and integration specifications

Project Delivery & Coordination (40%)

• Manage end-to-end delivery of AI initiatives for multiple clients

• Coordinate with project-based specialists (ML engineers, data engineers, designers)

• Run client meetings, demonstrations, and feedback sessions

• Track project timelines, budgets, and resource allocation

• Handle day-to-day blockers and technical decisions

• Ensure smooth handoffs between project phases and team members

Technical & Strategic Leadership (20%)

• Partner with technical leadership on solution architecture decisions

• Participate in pre-sales activities and technical feasibility assessments

• Build relationships with AI vendors and technology partners

• Develop reusable frameworks and best practices for common AI use cases

• Monitor AI industry trends and identify opportunities for clients

• Support the growth of DevSavant's AI practice

Experience

• 5-7+ years of product or project management experience in technical environments

• 1+ year of hands-on exposure to AI/ML projects (in any capacity)

• Proven track record managing complex technical projects with distributed teams

• Experience with client-facing roles and stakeholder management

• Background working in startups, agencies, or consulting environments (preferred)

Technical Foundation

• Engineering background strongly preferred (CS degree, bootcamp, or professional experience)

• Understanding of software development lifecycle and API integrations

• Familiarity with AI concepts (LLMs, machine learning basics, prompt engineering)

• Comfort level with technical documentation and architecture diagrams

• Experience with data-driven decision making and analytics

Essential Skills

• Exceptional communication skills - ability to bridge technical and business teams

• Business like mentality (budgeting)

• Self-directed with strong ownership mentality

• Fast learner who thrives in rapidly evolving technical landscapes

• Resourcefulness in finding solutions with constrained resources

• Strong organizational skills managing multiple concurrent projects

• C1 English proficiency (written and verbal)

Technical Skills (Nice to Have)

• Basic scripting ability (Python, SQL, or similar)

• Hands-on experience with AI tools (OpenAI, Claude, Gemini) - Must have.

• Understanding of cloud platforms (AWS, Azure, GCP)

• Familiarity with modern AI concepts (RAG, vector databases, fine-tuning)

• Experience with API testing and integration tools

• Knowledge of data pipelines and ETL processes

Domain Experience (Valuable but Not Required)

• Previous experience as a software engineer or technical role

• Background in B2B SaaS or enterprise software

• Experience with automation or workflow tools

• Understanding of AI/ML deployment challenges

• Familiarity with agile/scrum methodologies

• Technical Curiosity: You don't need to code daily, but you enjoy understanding how things work

• Problem Solver: You see obstacles as puzzles to solve, not roadblocks

• Clear Communicator: You can explain complex concepts simply

• Strategic Thinker: You understand when AI is the right solution (and when it's not)

• Growth Mindset: You're excited to learn and grow in the AI space

• Pragmatic: You balance ideal solutions with practical constraints

This is a startup role. You'll work with lean teams, make quick decisions, and adapt constantly. Some days you'll be strategic, others tactical. You'll coordinate with contractors rather than manage a large team. But you'll also have the freedom to shape processes, make meaningful decisions, and directly impact our growth.

• Location: Remote (LATAM region preferred)

• Hours: Flexible with 4+ hours US Eastern timezone overlap

• Collaboration: Mix of async and sync communication

• Tools: Slack, Linear/Notion, GitHub, various AI platforms

• Real AI Impact: Work on cutting-edge AI projects that transform businesses

• Learning Environment: Develop deep AI expertise through hands-on projects

• Direct Influence: Your decisions directly impact project success

• Diverse Exposure: Work across industries and AI use cases

• Startup Culture: No bureaucracy, fast decisions, real ownership

• Career Growth: Position yourself at the forefront of AI product management

Please submit:

1. Resume highlighting technical projects you've managed

2. Brief case study (2-3 paragraphs) of your most complex technical project - what was the challenge, your approach, and the outcome

3. Your perspective on one AI trend that excites you and why

Note: We value potential and learning ability over checking every box. If you have strong technical PM skills and genuine interest in AI, we want to hear from you.

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA, and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Associate Customer Success Partner

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ evolving goals, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

What You’ll Do

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.

• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.

• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.

• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.

• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.

• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.

• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.

• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.

• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
  

Who You Are

• Passionate about influencer marketing, creator content, and the future of digital media.

• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.

• Skilled at leading executive conversations, connecting business outcomes to platform value.

• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.

• Experienced in translating data into compelling narratives, insights, and strategies.

• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.

• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.

• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Who we are:

CreatorIQ is the leading creator marketing platform brands and agencies rely on to maximize creator marketing programs. Its enterprise-grade workflows and industry-leading intelligence deliver AI-powered creator discovery, unified program management, and standardized measurement that is safe, seamless, smart, and built for scale. Thousands of global organizations use CreatorIQ, including Nestlé, Movers+Shakers, RQ, Sephora, Unilever, and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, Manila, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Amount provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, Amount delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, Amount enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Amount’s clients include financial institutions collectively managing over $3.1T in assets and serving more than 50 million U.S. consumers. Learn more at www.amount.com.

Inclusion, diversity, and belonging are core to Amount's values, and we believe they are more than words, they are actions. We support our commitment to these ideas by empowering intrepid engagement and learning, increasing diverse representation, and fostering a culture where everyone can bring their full self to work without regard to differences. We look for people who embrace this culture.

A DAY IN THE LIFE:

As a Senior Customer Success Manager, your day will be characterized by leadership in customer engagement. You will play a pivotal role in shaping and executing strategic initiatives to drive customer success. Your responsibilities will extend beyond individual account management to influencing the overall customer success strategy. Expect to engage in high-level customer discussions, mentor junior team members, and contribute to the continuous improvement of our customer success practices.

Team:  Will manage strategic client relationships on the Amount platform
Reporting: To the VP of Customer Success
Base Salary: $123,750 - $165,000
Benefits & Perks: Check them out HERE!

WHAT WE’LL TRUST YOU TO DELIVER:

• Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

WHAT YOU LIKELY BRING TO THE TABLE: 

• Experience: Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Leadership Skills: Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Strategic Thinking: Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Problem-Solving Expertise: Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Communication Mastery: Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Innovative Mindset: A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Customer Advocacy Passion: Passionate about creating customer advocates and leveraging their success stories for business growth.

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. 

This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement.

Who you are:

As a Partner Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 5 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment.

What you will do:

• You will be the first point of contact for our customers by email and chat
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders
• You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization.
• You will develop and continuously improve our customer journey
• You will closely collaborate with all departments to further improve our customer journey

What you will need:

• You have 2-3 years of experience in a similar role within the telecom industry.
• You are able to work both independently and collaboratively within a team.
• You have excellent communication skills and are comfortable speaking to all sorts of customers
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment.

We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity.

This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week.