GC AI is currently an AI platform for in-house lawyers to 10x themselves. Using the latest LLMs, we are building AI agents that can use company knowledge, leverage external sources, and connect with internal tools to provide better and faster legal advice to the rest of the company. Thousands of weekly active users tell us they “cannot imagine their lives without GC AI” - which has led us to 95% retention and a NPS of 75.

This is a once-in-a-generation opportunity to build for a $1T annual market. We have jaw-dropping product-market fit - growing our customer base from 0 to 500+ legal teams in a year and 3X ARR growth in the last 4 months. Join our Series A stage rocket ship backed by top investors like Sound Ventures, Fellows Fund, Guillermo Rauch and Worklife Ventures. GC AI is a small but mighty team of lawyers, engineers, sellers and doers. Here, you’ll have infinite room to grow and rethink how legal work gets done.

Come build the future with us.

As GC AI’s first Customer Support Manager, you’ll be building our support function from the ground up. This means more than just managing tickets — you’ll define the systems, processes, and culture that ensure every customer interaction reflects the speed, quality, and care we’re known for. You’ll serve as the voice of our customers, partnering closely with Product, Engineering, and Customer Success to turn issues into improvements and feedback into product innovation.

Your impact will be immediate and long-lasting: you’ll create scalable workflows, own key support metrics, and help transform support into a strategic advantage that drives retention, expansion, and customer trust. This is a rare opportunity to take ownership of a mission-critical function at a Series A rocket ship, shaping how hundreds (soon thousands) of legal teams experience the future of legal AI.

Our customers are at the center of everything we do. As the Customer Support Manager, you will ensure every customer support interaction reflects the quality, responsiveness, and care that GC AI is known for. Manage and grow the support org as we scale, own SLAs, and turn support into a strategic advantage for retention & expansion. Be the connective tissue across Product, Eng, and CS to close the loop from issue → fix → customer comms.

As our first Manager, Customer Support, you will:

• Be the voice of our customers, ensuring their needs shape product and process decisions.

• Build the systems and culture that turn support into a strategic advantage.

• Help transform customer feedback into improvements that make GC AI indispensable.
  

• Lead, mentor, and develop a small support team; define tiering (T1/T2/escalation), on-call, and a growth plan—while fostering a culture of customer-obsession and continuous improvement.

• Own, build and optimize support processes, workflows, and tools to handle increasing customer volume with speed and quality.

• Track and report on key support metrics (response times, CSAT, NPS) and implement improvements.

• Partner with Product and Engineering to escalate, triage, and resolve customer issues effectively.

• Collaborate with Customer Success to ensure seamless customer experiences across the lifecycle.

• Design and maintain a customer knowledge base, FAQs, and self-service resources.

• Drive a culture of “getting 1% better every day” through regular training, coaching, and feedback.

• Represent customer needs in cross-functional discussions, ensuring their voice informs decisions.

• Build the foundation of support at GC AI — defining the processes, tools, and culture that will scale from hundreds to thousands of customers.

• Turn support into a strategic advantage by ensuring every customer interaction reinforces trust, drives adoption, and strengthens retention.

• Be the voice of the customer — translating feedback into actionable insights that directly shape product and engineering decisions.

• Elevate customer experience by setting and owning SLAs, creating knowledge resources, and driving continuous improvements in CSAT and NPS.

• Lay the groundwork for team growth by mentoring, hiring, and building a high-performing support org as GC AI scales.

• 2+ years of experience managing a customer support team in a high-growth startup. Comfortable with stepping in as a player coach as we build team infrastructure and size.

• 4+ years of experience as a customer support specialist or equivalent role.

• Strong track record of building and scaling customer support processes.

• Excellent problem-solving, organizational, and communication skills.

• Deep customer-obsession, with a passion for delivering outstanding experiences.

• Ability to thrive in a fast-paced, high-growth environment and manage competing priorities.

• Demonstrated commitment to continuous improvement and operational excellence.

• Experience leveraging AI or automation tools to scale customer support operations.

• Familiarity with modern support platforms (e.g., Zendesk, Intercom, HelpScout) and analytics tools.

• Background supporting B2B SaaS customers, ideally in enterprise or regulated industries.

• Experience creating support content, training programs, and customer-facing knowledge resources.

• Shape the future of a rapidly growing startup

• Direct collaboration with founding team

• Real influence on company strategy and direction

• A voice that matters - your ideas will be heard and implemented

Environment & Benefits

• Competitive salary, equity and healthcare

• We’re a hybrid company — many roles are remote-friendly, while some teams require meeting in person a couple of days a week in the Bay Area office.

• High-energy, joyful team environment

Career Development

• Mentorship and learning opportunities

• Clear path for growth in an expanding company

• Exposure to cutting-edge technologies and practices

• Freedom to innovate and own crucial systems

• Welcome new customers effectively via outbound phone calls and emails. This involves understanding their objectives, helping them get started, scheduling an onboarding meeting with the Solutions Engineer and ensuring they have the resources they need for a smooth start.
• Build and maintain strong relationships with customers. The Customer Success Specialist regularly checks in with customers to gauge their satisfaction, address any issues, and maintain open lines of communication.
• Anticipate potential problems and reach out to customers proactively. By providing guidance, resources, and support before issues arise, they help prevent churn and increase long-term satisfaction.
• Responsible for tracking customer health metrics, such as product usage, engagement levels, and feedback. By analyzing these metrics, the Customer Success Specialist can help the Customer Success team identify at-risk customers and implement strategies to improve their experience.
• Responsible for tracking customer progress along the mapped-out journey and presenting KPI to the Manager, Customer Success, on a regular basis.
• Whether it's handling support tickets or escalating critical issues, the Customer Success Specialist ensures that customer problems are resolved swiftly and effectively. They act as a liaison between the customer and other teams to facilitate problem-solving.
• Collecting and analyzing customer feedback is essential to understand their needs and improving the product or service accordingly. Customer Success Specialist leverages this feedback to advocate for customers within the company.
• TheCustomer Success Specialist is responsible for creating and providing educational resources, such as tutorials, webinars, and documentation to help customers maximize the value they get from the product or service.

• Associate degree required. Bachelor's degree preferred.
• 2 to 3 years experience in Customer Success and SaaS environment required.
• 2+ years of experience making outbound calls to customers is a plus.
• Working knowledge of HubSpot is required
• Comfortable with navigating multiple software and learning new ones.
• Possess a solid understanding of the company's products or services. Knowledge of RISA software is a plus.
• Manage multiple customer accounts, tasks, and priorities requires strong organizational abilities and attention to detail.
• Prioritize customer satisfaction and success, while striving to exceed their expectations, is central to this role.
• Excellent verbal and written communication skills are essential for interacting with customers, understanding their needs, and conveying information clearly and concisely.
• Understand and empathize with customers' challenges and goals and ability to reduce the intensity of a conflict are crucial for building strong relationships and providing effective support.
• Able to analyze problems, think critically, and devise efficient solutions is key to resolving customer issues promptly.
• Comfortable analyzing customer data and metrics to identify trends, risks, and opportunities for improvement.
• Able to work effectively with cross-functional teams, leveraging various departments' expertise and resources to enhance customer experience.
• Flexible and adaptable to changing circumstances, customer needs, and company goals.
• Manage time efficiently to balance reactive support with proactive engagement and follow-ups.

• 3 weeks of Paid Time Off
• 12 paid holidays
• Medical, Dental, Vision insurance starting the 1st of the month following date of hire
• Short Term and Long-Term Disability Benefits
• Flexible Spending Account & Health Savings Account
• Life & AD&D insurance
• 401(k) with a 5% employer match
• Annual Bonus
• Pet Insurance
• Employee Assistance Program

Torii is a fast-growing, VC-funded startup in one of the hottest emerging categories: SaaS Management. We help customers like Sisense, AppsFlyer, HiBob, iFood, and Payoneer discover and act on every single cloud application in their portfolio. Torii is backed by leading venture capital firms including Wing Venture Capital, Global Founders Capital, Uncork Capital, Entree Capital and LocalGlobe.

Torii, has recently been recognized by Gartner as a Leader in SaaS Management Platforms, as well as, being named a G2 Leader in both SaaS Spend and SaaS Operations Management among SMPs!

Location: USA (Remote)

Torii is transforming how enterprises secure, manage, and provision access across their SaaS ecosystem. As a leading SaaS Management Platform (SMP) with strong Identity Governance and Administration (IGA) capabilities, Torii gives security, IT, and procurement teams full visibility and control over their SaaS stack. By unifying discovery, access governance, cost optimization, and compliance into one platform, we empower organizations to reduce risk, streamline operations, and maximize the value of their software investments. With hundreds of forward-thinking customers and consistent growth, we’re on a mission to redefine how businesses govern and scale their SaaS.

We believe Customer Success is at the heart of that transformation. Our CSMs don’t just support customers—they unlock possibilities, elevate partnerships, and set the tone for how SaaS should be done. We are looking for an Enterprise CSM who brings energy, focus, and the drive to inspire both customers and teammates.

In this role, you will:

• Serve as a trusted advisor for enterprise customers, guiding them from onboarding through renewal.
• Shape SaaS strategy and drive measurable value for stakeholders.
• Build lasting partnerships rooted in trust, empathy, and operational excellence.
  
  

Who you are:

Customer Leadership & Growth

• Exceptional communicator—equally confident leading executive conversations and empowering end users.
• Understands and owns core metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and how they contribute to the company’s overall success.
• Proven ability to drive timely renewals, facilitate expansion conversations, negotiate effectively, and forecast accurately.
• Team player who leads by example and raises the bar for those around them.
  
  

Technical & Analytical Strengths

• Strong technical curiosity: experience with SaaS integrations, APIs, SSO, IDPs (Okta, Azure AD, Google Workspace), HRIS, and IT ecosystems.
• Skilled at translating raw data into clear cost and time savings for customers.
• Analytical and data-driven—able to evaluate processes and recommend improvements.
• Familiarity with Salesforce, ChurnZero, Loom, Notion, Intercom, or similar tools.
  
  

Mindset & Approach

• At least 3+ years of B2B experience, with 1–2 years supporting enterprise-level customers.
• Strong interest or background in security, compliance, or governance.
• Proactive problem-solver who takes initiative, not just direction.
• Growth mindset with the ability to inspire customers and colleagues alike.
  
  

How we think about AI
We believe AI is a powerful tool to boost efficiency and free up time for the most important work—building relationships, solving complex challenges, and driving impact. You’ll be encouraged to adopt AI thoughtfully to streamline workflows and enhance team processes, but never to lower standards or generate low-quality “workslop.”

How we think about Security
Enterprise customers trust us with their data and security is non-negotiable. You should be comfortable partnering directly with CISOs, IT leaders, and compliance teams, earning their trust from the first conversation. Familiarity with security frameworks, compliance standards, and regulations across multiple industries will help you anticipate concerns, address risks, and position Torii as a reliable, enterprise-grade partner.

This is more than a CSM role, it’s a chance to help shape our culture while delivering career-defining impact for both customers and your team.

The salary range displayed is an OTE consisting of base and variable pay. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Founded in 2013, AdAction is a leader in performance-based mobile app marketing, partnering globally to deliver premium users at scale. Our collaborative team prioritizes innovation and strategic decision-making, fostering a dynamic and inclusive culture. AdAction is looking for individuals who thrive in an autonomous work environment, seek out ways to meaningfully contribute to our shared success, and embrace growth both personally and professionally.

With a fully remote workforce centered in talent hubs in Denver, Austin, and Chicago, we organize regular in-person events to enhance collaboration. Join us and make a meaningful impact from anywhere within our talent hubs.

AdGem, as part of AdAction, has been on an incredible growth trajectory — 8 straight quarters of quarter-over-quarter revenue growth — and we’re just getting started. As one of the fastest-growing rewarded advertising platforms in the market, AdGem is driving premium engagement for mobile apps, loyalty programs, and consumer brands.

We are seeking a Product Manager to join our Campaign Delivery Team. This role will serve as a bridge between research, planning, marketing, and execution, helping shape the future of AdGem’s products, features, and advertiser campaign strategies. You'll own the strategic development of key initiatives, guiding them through discovery, prioritization, execution, and performance tracking phases.

A key focus of this role will be leading the integration of AI tooling and solutions into both our external product offerings and our internal workflows. You’ll explore, validate, and champion AI-driven innovations that can increase efficiency, unlock new opportunities, and differentiate AdGem in a rapidly evolving market.

This role is designed for someone who thrives at the intersection of data, creativity, and collaboration. You’ll drive initiatives that elevate our offering, improve internal processes, and bring innovative solutions to market, ensuring that we’re delivering best-in-class campaign performance for our advertisers and users.

• Own and execute the product strategy and roadmap that powers and optimizes our advertiser campaign delivery

• Lead research efforts to identify customer needs, market opportunities, and feature innovations.

• Own the roadmap planning process by translating business goals, market research, and performance insights into a clear set of priorities and timelines, ensuring alignment across teams and stakeholders

• Lead the creation of actionable pre-dev roadmaps that bridge strategic concepts with technical implementation, reducing ambiguity before engineering engagement

• Oversee product and feature launches, ensuring seamless delivery and adoption
  

• Define measurement frameworks to assess the impact of new initiatives and drive continuous improvement, with a bias towards impact on core company goals and KPIs
  

• Partner with marketing and BD to promote new launches internally and externally, ensuring product narratives resonate with partners and clients.
  

• Serve as a connector across the business, fostering collaboration and ensuring initiatives are well integrated.  Participate in the development and refinement of core company goals and KPIs
  

• Help lead the integration and development of AI-driven tooling and solutions across both external product offerings and internal workflows, identifying opportunities where AI can increase efficiency, effectiveness, and innovation.

• Help guide the ongoing evolution of our product mindset and practices, ensuring we stay adaptive, collaborative, and always improving.
  
  

• 4+ years of experience in product strategy with a preference for experience in adtech or performance marketing.
  

• Strong analytical skills with experience in data analysis, A/B testing, and decision-making frameworks.
  

• Experience developing and executing go-to-market plans for new products or features.
  

• Knowledge of performance marketing KPIs and best practices.
  

• Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.
  

• Strong communication skills (verbal and written), with the ability to translate complex ideas into clear narratives.
  

• Collaborative and proactive approach, with experience working across multiple teams.
  

• Experience and strong aptitude with AI tools and solutions, including applying emerging technologies to product strategy, data analysis, or operational processes.
  

• Located in the Denver, Chicago, or Austin areas.
  
  

• Curious mindset with a drive to ask questions and uncover opportunities.

• Hustle and ownership mentality — you’re not afraid to roll up your sleeves.

• Comfort with a Mission Aligned Team framework

• Comfort with Lead Product Management practices

• Comfort with data and the ability to use it to inform decisions.

• Energized by engaging with all parts of the business.
  
  

Our employees enjoy perks and benefits like:

• Health, vision, and dental insurance
  

• Up to 6% 401k match with no vestment period
  

• Generous PTO + company holidays
  

• Paid parental leave
  

• Flexible and remote-first work culture
  

• Team outings and happy hours
  

• Weekly UberEats credit
  

• Home office stipend
  

• Annual learning and development stipend
  

• Annual wellness stipend

Base Salary Range: $100,000-$125,000*
*Compensation will be determined by the education, experience, knowledge, and abilities of the applicant

• Manage and execute social media marketing campaigns across Facebook, Instagram, and LinkedIn.
• Design and develop high-quality presentations, including slide decks and custom 8.5x11 materials.
• Assist with video content creation, including scriptwriting and light video editing (via AI tools or script books).
• Write engaging scripts for a variety of topics and audiences.
• Edit and update existing presentation content (e.g., First-Time Homebuyer slide deck for real estate meetings).
• Refresh and recreate program materials such as the “Sell Like Builders” packets, including rate and payment updates (rebuilding files when originals are unavailable).
• Design property-specific open house flyers and create reusable flyer templates with updated details/photos via TotalExpert.
• Utilize Adobe Creative Suite or TotalExpert to produce visually compelling marketing collateral.

• Proven experience in social media marketing and content creation.
• Proficiency with Adobe Creative Suite and/or TotalExpert (or similar platforms).
• Strong presentation design skills with a keen eye for layout, branding, and visual storytelling.
• Experience with video editing tools and scriptwriting.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong attention to detail, creativity, and adaptability.

• Background in real estate or mortgage marketing.
• Familiarity with AI-assisted content creation and editing tools.
• Excellent written and verbal communication skills.

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided

TRAILD: Who are we? 

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.  

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.  

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. 

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. 

Hear how TRAILD customers speak about us here. 

The Role: Want to be a part of our exciting growth journey? 

We’re looking for a talented, passionate, and motivated Content Marketing Lead to join our team. This newly established role is critical in leading TRAILD’s content strategy, creation, distribution, and optimisation. You’ll have the chance to evolve the function to best support our marketing and business growth objectives. 

What You’ll Do: 

Content Strategy 

• Develop and implement a content marketing strategy across the funnel – from thought leadership to product education to demand generation assets – aligning with overall marketing and business goals. 

• Define content pillars, audience segmentation, and distribution strategies. 

• Build and maintain a content calendar, coordinating campaign timing and deliverables. 

• Lead content ideation cycles and collaborate with cross-functional stakeholders to surface new stories. 

• Prioritise and process content update requests. 

• Conduct competitor analysis and share insights with sales and marketing. 

Content Creation & Execution 

• Own the content creation process from ideation to execution, ensuring alignment with brand guidelines and messaging. 

• Translate complex SaaS topics into digestible, compelling narratives for both technical and business audiences. 

• Develop a scalable content creation engine, leveraging AI tools and lean workflows. 

• Produce a variety of content including videos, case studies, event collateral, social media posts, ad copy, sales materials, landing pages, website copy, infographics, guides, white papers, reports, eBooks, blog posts, emails, decks, and brochures. 

• Manage external agencies as needed, from briefing to production to revisions. 

• Optimise content using a test-and-learn approach, refining based on data. 

Content Distribution & Performance 

• Repurpose and distribute content across multiple channels – website, social media, emails, paid ads, partners, and sales enablement. 

• Analyse content performance, optimise based on insights, and drive creative excellence with A/B testing. 

• Apply SEO and content best practices to boost organic reach and lead generation. 

• Conduct regular reporting and share performance results with the team. 

Who You Are: 

• Significant experience in content strategy, creation, and execution. SaaS/Fintech/Accounting/ERP experience a strong plus. 

• Proven track record as a hands-on content creator, with some experience guiding or mentoring others, and a readiness to step into leadership as the team grows. 

• Excellent communication, editorial, and analytical skills with high attention to detail. 

• Strong understanding of SEO, social media, and content best practices. 

• Highly organised, self-motivated, and able to manage multiple priorities in fast-paced environments. 

• A strategic thinker with a collaborative mindset and a hands-on approach. 

The Perks of Working at TRAILD  

• Flexibility: we offer a range of remote, hybrid and flexible working options. 

• Global team: we are growing across APAC, NA and EMEA and have team all across the world. 

• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it 

• Our team genuinely loves working at TRAILD: we scored a 85 on our 2025 eNPS survey.  

 Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment