Headquarters: Seoul 클로버추얼패션 (CLO Virtual Fashion)은 3D 의상 시뮬레이션 알고리즘을 기반으로, 컨셉부터 디자인, 제조, 마케팅, 피팅, 스타일링까지 의상과 관련된 모든 서비스를 제공합니다.2009년 설립된 클로버추얼패션은 디지털 패션의 새로운 생태계를 만들어 가고 있습니다.의상 디자인 소프트웨어 CLO, Marvelous Designer, Jinny 와 함께, CLO-SET, CONNECT와 같은 의상 콘텐츠에 특화된 플랫폼으로 의상의 모든 여정에 관여함으로써, 효율적이고 지속 가능한 워크플로우를 구축하고 있습니다. 뿐만 아니라, 당사 솔루션을 통해 실제 의상과 디지털 의상이 서로 태그되어 CLO 시스템 내에서 기능할 수 있게 합니다.글로벌 디지털 패션 시장을 주도하고 있는 클로버추얼패션은 현재 아시아, 북미, 유럽, 남미 등 전 세계 12개국에 총 14개의 오피스를 두고 있으며, 세계 각국의 수많은 고객사를 바탕으로 점점 확장해나가고 있습니다.Position Overview본 포지션은 글로벌 서비스의 원활한 제공을 위해 팀 인프라를 고도화하고, 하이브리 Cloud + IDC 환경을 운영하며, GitOps와 Observability 등 최신 기술을 활용해 서비스 안정성과 품질을 지속적으로 향상시키는 역할을 수행합니다.또한, 반복 업무에 대한 자동화를 통해 운영 효율성도 극대화 합니다.Hiring Process[서류 검토] → [1차 인터뷰] → [2차 인터뷰(+Reference Check)] → [처우 협의] → [최종 합격]*서류 제출 시 이력서 및 포트폴리오 제출이 필수이며, 제출하신 자료만으로 판단이 어려운 경우 추가 자료를 요청 드릴 수 있습니다.ResponsibilitiesCLO-SET 서비스를 안정적으로 운영하기 위한 기존 Infra 고도화기존 Infra 구조를 파악하고 빠르게 재구성할 수 있도록 개선CLO-SET 서비스의 안정적인 개발 및 배포를 위한 CI/CD 파이프라인 구축개발자와 협업하여 개발/운영/배포 환경을 개선하고 효율성 증대Enterprise 고객 서비스에 대한 Infra DR 계획 수립 및 구성 관리RequirementsAWS, Azure, Github 등 클라우드 환경에서 CI/CD 파이프라인 자동화 경험Kubernetes, Docker Container 기반 서비스 운영 경험Terraform, Ansible 등의 Infrastructure as code 툴을 이용한 개발 경험 Datadog 등 모니터링 툴 활용 경험현황 파악 및 문제 정의에 익숙하며, 해결 방법 탐색에 흥미를 느끼는 분애자일하고 빠른 사이클의 업무 환경에 대한 이해Plus if you haveDevOps에 DR 계획을 포함해 구성한 경험 보유글로벌 SaaS 기업 근무 경험해외 오피스 직원 및 고객과 소통 가능한 영어 활용 능력[혜택 및 복지]• 개인장비: 듀얼 모니터와 데스크탑/랩탑 혹은 MacBook/iMac (3년마다 업그레이드)• 자기계발: 자기계발 및 체력단련 비용, 도서 구입비, 최신 툴, 동아리 지원금• 식사, 간식: 중식 제공, 고급 커피 제공, 간식• 연차, 휴가: 경조사 휴가, 건강검진 휴가, 법정 연차휴가, Year-end holiday (12/25~1/1)• 근무 형태: 유연 근무제, AM 07 ~ 10 to PM 04 ~ 07• 보험, 의료: 대형 병원 건강검진, 경조사비, 4대 보험• 기타: 웰트리 복리후생(복지포인트, 명절 선물)[Culture]▶Flexible Work Schedule “우리 모두의 Working Time은 다 달라요.”• 오전 7시 ~ 10시 내에 자유롭게 출근을 하는 문화를 갖고 있어요. 개인과 팀마다 업무에 집중할 수 있는 시간대는 다르므로, 자유롭게 출퇴근을 하고 있어요.• 더불어, CLOver는 다양한 time zone에서 일을 하고 있어요. 만약 시차로 인해 밤에 미팅이 있다면, 다음 날은 늦게 출근을 하거나 일찍 퇴근을 하며 업무 시간을 자유롭게 조율해요.▶Over Communication “항상 active하게 소통하고 공유해요.”• 전세계 CLOver들과 Slack으로 업무를 공유하고 소통하고 있어요. 최대한 모든 Slack의 Channel은 공개적으로 운영하고 있기 때문에, 관심이 있거나 궁금한 Project가 논의되고 있는 Channel에 언제든지 참여할 수 있어요.• 분기마다 모든 팀이 시도했던 업무와 성과, lesson learned을 공유하고 있어요. CLOver들은 전 세계에 있기때문에, 영상을 통해 공유를 하고 있어요. • Non hierarchy를 지향해요. 직급/직위로 소통하는 것이 아닌 각자의 영어 이름으로 소통을 하고 있고, 누구나 아이디어와 의견을 자유롭게 제시할 수 있어요.▶No Limitation “CLO에서는 무엇이든 가능해요”• CLO에서는 여러가지 시도와 도전을 해보는 것을 무한 응원해요. 그동안 해보지 않았던 일들을 CLO에서는 마음껏 재미있게 시도해볼 수 있어요.▶Refresh “누구에게나 재충전과 휴식은 필요해요.”• 휴가를 내실 때에 별도의 승인 절차가 없어요. 사전에 팀원들과 일정을 공유 및 조율하신다면, 언제든지 자유롭게 휴가를 사용할 수 있어요.• 잠시 복잡한 서울을 떠나, 제주도 오피스에서 한 달동안 근무를 하실 수 있어요. 일명 "제주 한 달 살기"에 나서실 때 가족끼리 머무시기에 부족함 없는 사택과 왕복 항공권 또한 지원해 드려요.• 물론 제주도로 개인 휴가를 떠나실 때에도, 사택을 이용하실 수도 있어요.[Benefits and Perks]▶Keep growing “자기계발비와 업무에 필요한 리소스를 아낌없이 지원해드려요.”CLO는 CLOver의 성장을 무한 응원해요. 직무 관련한 학습을 위한 자기계발비를 지원 드리고 있어요. 이 외에도, 업무에 필요한 tool도 최대한 아낌없이 지원해드리고 있어요.▶Healthier Life “건강이 가장 중요해요.”일도 중요하지만, 건강이 가장 중요해요. 매년 건강검진을 지원해드리고 있으며, 건강검진을 다녀오신 날에는 휴가(1day)를 드리고 있어요.▶Meals & Snack “밥은 항상 잘 챙겨 먹어야 해요.”아침 샐러드바, 점심 식사 및 간식비를 지원해드리고 있어요. 물론, 불가피하게 야근을 하게 되셨을 경우 저녁 식대 역시 당연히 지원해드리고 있어요.[클로버추얼패션 사내 활동 영상] • https://youtu.be/r6Ob6tAAT9M[전세계 디자이너의 일하는 방식을 바꿔놓은 회사 - EO]• https://www.youtube.com/watch?v=RG8LFEKg1D8[클로버추얼패션 채용 홈페이지]• https://www.clovirtualfashion-careers.com/클로버추얼패션에 대해 궁금하신 점은 이메일(career@clo3d.com)으로 문의 주세요. To apply: https://weworkremotely.com/remote-jobs/clo-virtual-fashion-devops-engineer

Headquarters: Sofia, 1000, Bulgaria Anthill’s trusted partner CCC Intelligent Solutions Inc. has picked Bulgaria as its first European location for building an R&D center. CCC has been continuously pioneering solutions that power better decisions for insurers, automotive manufacturers, and collision repairers. Today this happens through an advanced cloud-based SaaS platform of digital and data services.CCC Safekeep, an AI-driven insuretech division of CCC, is seeking a Python Full Stack Developer to securely design, build, and scale the integration interfaces and services in the cloud. You’ll work with engineers, data teams, and product managers on the design and implementation details to achieve high quality software. Responsibilities:Design, build, and maintain web applications leveraging cutting-edge frontend design methodologies and UX patterns to create low-latency, secure, and reusable software Develop features and improvements in a secure, well-tested, and performant way. Review, analyze, and implement technical solutions to meet business requirements and drive resolution of issues/bugs.Provide leadership within engineering team on solution design, technical implementation, and planning.Requirements:5+ years of experience in Python or Node.jsProfessional experience in TypeScript/JavaScript Experience in building Web Application and/or Mobile Programming experience building APIs and contributing to the architecture and designExperience with task estimation, prioritization and escalation in alignment with engineering processes to effectively plan and deliver Nice to have Experience working with MongoDB or other NoSQL databaseFamiliarity with AWS services such as AWS Lambda, AWS API GatewayExperience with software design approaches and UX patternsWhat we offer:Remote Work OptionsComprehensive Health InsuranceFlexible Benefits ProgramSport and Entertainment PerksSupport for Seminars, Conferences, Trainings, and CertificationsChildbirth AllowanceEmployee Assistance Program (EAP)Vacation and Travel AllowanceReady to level up? Join Anthill and help scale teams that redefine innovation!Only shortlisted candidates will be contacted for further steps in the recruitment process. We thank all applicants for their interest. Good luck!  To apply: https://weworkremotely.com/remote-jobs/anthill-senior-full-stack-developer

Headquarters: London Help us use technology to make a big green dent in the universe!Kraken powers some of the most innovative global developments in energy.We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy, we took them to become the biggest supplier in the UK, and now we power energy companies and utilities around the globe - in 10 countries and counting, licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. We’re on a mission to accelerate the renewable transition, and bring affordable green energy to the world.We’ve reinvented energy products with smart, data driven tariffs to balance customer demand with renewable generation, and Kraken’s platform controls more than half of the grid-scale batteries in the UK. We’re driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry. We’re looking to improve this even more by developing a suite of AI tools making us pioneers in using ML and AI to make our agents' lives even easier and customers happier. We do it by hiring clever, curious, and self-driven people, enabling them with modern tools and infrastructure and giving them lots of autonomy.About the roleAs Director of Product Management – AI Customer Service Agents, you will drive the vision, strategy, and execution of Kraken’s AI-powered customer service agent products, including AI-augmented human agents, as well as autonomous chatbot and voice agents. You’ll guide a team to develop intelligent agents that deliver seamless, human-like customer interactions while balancing accuracy, efficiency, and trust. This is a high-impact role requiring deep expertise in AI-driven products, customer service automation, and large-scale enterprise deployments. You will collaborate with engineering and client delivery teams to build and scale industry-leading AI customer service agent solutions.What You'll DoPlay a leadership role in developing the product vision for Kraken’s AI-powered customer service agents, aligning it with the company’s broader strategy.Develop a deep understanding of our enterprise clients’ pain points to shape product requirements.Conduct market research and competitive analysis of AI customer service agents enterprise solutions to inform product and commercial strategy.Develop and execute the product roadmap, ensuring AI service agents continuously improve customer satisfaction, efficiency, and scalability while addressing our clients’ core needs.Work closely with engineering to build, test, and refine products.Ensure AI customer service agents are adaptive and intelligent, leveraging LLMs, reinforcement learning, RAG techniques, and expert feedback.Monitor and measure performance, using data-driven insights to refine AI responses, minimize hallucinations, reduce handling times, and enhance overall client satisfaction.Balance automation with human oversight, ensuring AI agents escalate complex issues appropriately. Drive a best-in-class user experience, ensuring AI interactions are seamless, empathetic, and context-aware.Partner with client delivery and the Kraken experience teams to identify pain points, optimize workflows, and improve resolution rates for our clients.Stay ahead of AI advancements, integrating cutting-edge research and responsible AI practices into product development.What you'll need 7+ years of product management experience in enterprise software with a focus on customer service automation solutions.A big plus: experience in scaling AI driven customer service solutions, including chatbot and voice agents. Deep understanding of LLMs, speech-to-speech technologies, RAG and AI-driven automation, including how to adapt AI models for customer support applications.Proven experience leading cross-functional teams, including engineering and data science.Strong analytical skills, with the ability to define and track key success metrics.Excellent communication and stakeholder management, balancing technical and business needs.Experience in scaling AI solutions, particularly in high-volume customer service environments.Passion for customer experience, with a strong focus on usability, efficiency, and empathy.If this sounds like you then we'd love to hear from you.Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. To apply: https://weworkremotely.com/remote-jobs/kraken-product-director

Headquarters: Makati Metro Manila Philippines This is a Senior Developer role with excellent growth potentialEnjoy our flexibility and hybrid working solutionsWork with a team of enthusiastic and technology driven professionals Full Stack Developer We are an agile, high performing development team who is responsible for the software delivery and support of a business-critical platform, an application that enables and streamlines the entire The Companys placement process in one system from submission creation, quote and declination management and proposal preparation to policy invoicing and placement renewals. The platform provides an interactive service between The Company and our partners, allowing market competition to deliver outstanding client outcomes. We foster an environment where diversity of thought, a growth mindset and passion to deliver business values is celebrated and recognised. What the day will look like You will be responsible for creating software solutions on the platform, as well as on our suite of supporting applications. Analysing, designing, developing and testing software solutions either in one major language or in a range of programs across multiple platforms.Collaborating with technical business analysts, technical lead, business colleagues, and other stakeholders in an Agile environment to produce solutions that meet business needsParticipating in scrum activities such as iteration planning, daily stand-up, retrospectives to continuously improve development process and deliveryDelivering and deploying new features, defect fixes and system enhancementsDeveloping and maintaining technical documentationEnsuring that applications are developed within agreed budgets and time frames and achieving necessary design and systems security standards.Facilitate knowledge sharing and providing technical mentoring and guidance to other members of the development team. How this opportunity is different We embrace a hybrid working culture where most colleagues work flexibly in the office, at home and from other remote locations. We believe we can drive greater growth for our business and our colleagues by fostering a more inclusive and flexible culture, improving access to talent and enhancing colleague wellbeing. Skills and experience that will lead to success Minimum 4 years of experience in a similar roleProficient in Programming Languages such as Java, Java SpringBoot, Groovy, Typescript, Javascript, AngularExperience in Software testing (Unit, System, Integration, Functional, and Performance)Hands on experience with Application Development Tools such as Intellij, GradleExperience in working in Linux/Unix shell environment and toolingExperience in using version control tools such as GITKnowledge in SDLC Methodologies such as Agile and experience in working in an Agile EnvironmentKnowledge of Oracle, SQL Server DatabasesExpert in implementation of API Integrations / web services SOAP, RESTDev Ops Teamcity / Octopus or similarGood fundamental knowledge on Core Design Patterns, such as observable, layeredAbility to analyse business requirements, and convert business needs into user stories and technical tasks, and lead business stakeholders towards functional design decisionsA strong team player who thrives as part of a high performing team, is approachable and strong collaborator across cross-functional teamsAbility to adapt to changes, eager to learn and being open mindedEffectively communicate with clarity and confidence to both technical audience and business usersTakes ownership and commits to delivering high quality outcomes To apply: https://weworkremotely.com/remote-jobs/hrtx-full-stack-developer

Headquarters: About KashaKasha will disrupt the way that people in emerging markets get the health products they need by turning global health supply chains upside down. We are on our way to becoming Africa’s leading platform for last-mile access to health products and services used by enterprises, consumers, resellers, and health facilities. Kasha focuses on the lower-income mass market population, selling health and household goods and delivering those products to the last mile through our Kasha Agents and logistics networks. Customers can order using an omnichannel mobile platform that is built to be highly accessible around the country, reaching even typically offline customers via our digital channels. Kasha also works with manufacturers and global health organizations, operating as a service channel for visibility on distribution, performance data, consumer insights, and last-mile access. Kasha was founded in July 2016 in Rwanda, and operates in East, South, Central, and West Africa. You can learn more about us at Kasha Global Inc.About the RoleResponsible for overseeing the development and operations processes to ensure seamless integration, continuous delivery, and efficient deployment pipelines. They lead the design and implementation of CI/CD workflows, infrastructure automation, and monitoring solutions, collaborating closely with development, QA, and IT teams to drive reliability, scalability, and performance in software delivery. This role also involves mentoring the team to establishing best practices in cloud infrastructure, security, and configuration management. This role can be based in Rwanda, Kenya, South Africa and/or Egypt.ResponsibilitiesWork closely with the rest of the Engineering team to release New Versions of Software.Management of the Infrastructure (AWS, Nexcess, Google Cloud platform, and our 3rd party tools) - Perform Routine checks on CPU usage, Memory, Spikes, and keep tabs on other metrics as necessary.Documentation: Write specifications and documentation for the server-side features.Systems analysis: Analyze the technology we currently use and develop plans and processes for improvement, automation, and expansion.Maintenance and troubleshooting: Perform routine application maintenance to ensure the production environment runs smoothly.Develop and enforce maintenance requirements and procedures.Prioritize the most critical backups needed and address at least one in every month and resolve all failed backup alerts within the quarter.Ensure 100% of critical systems are backed up in a timely manner to limit data loss and mitigate against irreversible damage to our systems.Ensure our applications are scanned for vulnerabilities on a regular basis and keep the system security up to date.Investigate and Integrate code pipeline tools to scan our codebase for security issues.Org-wide system administration: Manage license acquisition, user access, firmware updates, and support requests for GoogleWorkspace, Dynamics, Freshworks, Freshsales, Airslate, Meta, Slack, Sweetprocess, and Microsoft Office.Track org-wide IT subscription spending: Consolidate monthly service subscription invoices and follow up with Kasha and third-party finance teams to ensure payments are made and captured on time.Track service uptimes: Monitor downtimes and follow up on their resolution and the resulting mitigation measures. This includes watching for and escalating intermittent issues to relevant external and internal stakeholders to implement long-term solutions.Forecast, plan, and execute weekly IT cloud infrastructure tasks in the Sprint Plan.Enforce Kasha’s IT security policy: Monitor compliance with Kasha’s IT security policies regarding access to our systems through software integration or user login. Also, support Jakob and Lydia's push for data and security compliance in Rwanda and Kenya.Qualifications/Experience/KnowledgeMinimum of 5 years of experience as Devops Engineer or in a similar software engineering role.Minimum Academic Qualification: BSc in Computer Science or related field of studyProficiency with Git and GitHub workflows.Working knowledge of databases and SQL.Knowledge of and hands-on experience with Cloud infrastructure such as AWS, Azure, and GCPHands-on Experience with the Linux environment.Good Knowledge of PHP, Python, and SQL (you will not need to code a product, but you are expected to be able to find and modify a few lines of code to facilitate problem solving).Understanding of SDLC, experience in configuration and setup of automated deployment tools and pipelines.Understanding of information security.Problem-solving attitude.Collaborative team spirit. To apply: https://weworkremotely.com/remote-jobs/kasha-senior-devops-engineer

Headquarters: London, United Kingdom About Hypervolt LimitedHypervolt is at the forefront of the electric vehicle charging revolution, dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry. We are proud to have been named the third fastest growing company in the UK, as part of the Deloitte Fast 50, and 6th fastest growing company in EMEA, as part of the Deloitte Fast 500.Additionally, Hypervolt was voted DrivingElectric’s Home EV Charger of the Year 2023 & 2024, a testament to our focus on innovation and democratizing EV ownership.Our MissionTo be the backbone of the electricity grid developing technologies that will empower the transition to a world of green energy and electric transportation, and leave behind a sustainable energy infrastructure for future generations. Our VisionTo become the world’s leading energy infrastructure company  through a combination of pioneering technology (Ultra Grid), Exceptional Product Design and Exceptional Customer Service, creating a complete paradigm shift in transportation & energy consumption globally. Our ValuesBe Persistent: Solving problems, no matter the size, is crucial to our mission. Success rarely comes from the first attempt, but often from persistent effort and perseverance.Be Accountable: In our fast-paced, collaborative environment, treat the company as your own. Take responsibility for improvements and mistakes alike, and communicate openly to ensure collective success.Customer-Centric: Always treat people as they want to be treated and remember that customers are the ultimate decision-makers.Dare to Dream: Technological advancements start as bold dreams believed in by persistent pioneers. Believe in your vision to bring it to life.Stay Hungry, Stay Foolish: Our ambition and humility drive continuous success. Learn from the market and dedicate yourself to achieving our goals.True Greatness is Blind: Great ideas and execution can come from anyone, anywhere, at any time.Key ResponsibilitiesCustomer Support: Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products. Ensure each interaction upholds our high standards of customer satisfaction. Technical Troubleshooting: Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations. Apply your technical skills to quickly identify and rectify issues. Efficiently diagnose and resolve Level 1 and Level 2 technical issues, ensuring timely and effective solutions. Escalate more complex cases to higher-level support when necessary, ensuring follow-through to resolution.Documentation: Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database. Ensure documentation is comprehensive and up-to-date for future reference.Product Knowledge: Stay current with Hypervolt’s products, services, and industry trends. Continuously update your knowledge to provide customers with accurate information and insightful recommendations.Collaboration: Collaborate closely with engineering and product teams to report and resolve recurring issues. Actively contribute to continuous improvement efforts by providing insights and feedback from customer interactions.Customer Education: Educate customers on the proper use and maintenance of Hypervolt products. Provide clear instructions and resources to help customers prevent future technical issues and enhance their overall user experience.RequirementsExperience: Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry. Proven track record of diagnosing and resolving technical issues efficiently. Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure.Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge.Problem-Solving: Strong analytical and problem-solving abilities with meticulous attention to detail. Ability to think critically and develop innovative solutions to complex issues. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment.BenefitsHybrid Work: Enjoy the flexibility of working from home while supporting customers globally.Professional Growth: Opportunities for career advancement and professional development within a fast-growing company. Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation. Competitive Compensation: Attractive salary and benefits package, including performance bonuses. To apply: https://weworkremotely.com/remote-jobs/hypervolt-customer-support-executive

Headquarters: English VersionWe are seeking someone with a strong background in Linux and cloud technologies. In this role, you will not only support our customers using Atmosphere, our open-source cloud product, but also provide critical support to our internal CloudOps team that manages our public and private cloud infrastructure.This role is an exciting opportunity for those with a passion for open-source development and technology to join Atmosphere. You will be part of a dedicated team of industry professionals, and your work will contribute to the success of our users and operations team.Your role will involve tackling and resolving complex technical problems, ranging from intricate cloud environment issues to unique system crashes and OS configuration challenges. We strive to provide an expert level of support to our customers, ensuring their satisfaction.We are on a rapid growth trajectory and are looking for talented problem solvers who are passionate about developing the next generation of our cloud solutions.This is a remote role, with a preference for candidates available during the Americas timezones.This individual must have OpenStack, Kubernetes, Helm, and Ansible experience. If the individual has some of the following experience, it would be a bonus: Atmosphere, Prometheus, Python, SRE, and Infrastructure as Code. One great benefit is that you would be able to work from home.Responsibilities:Engage directly with customers and the internal CloudOps team, handling issues through phone, ticketing system, and remote sessions.Investigate and resolve complex problems related to Atmosphere's portfolio of products.Contribute to and maintain our knowledge base, sharing knowledge and lessons learned with customers and the internal team.Handle each support case you own in accordance with our Service Level Agreement (SLA), ensuring high customer satisfaction by setting and meeting expectations.Requirements:Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.Demonstrable understanding of cloud architecture and principles.Proficiency in Kubernetes and Ceph or other storage platforms.Strong customer service skills, and the ability to interact professionally with a diverse group of customers and internal team.Ability to work independently with minimal direction.A background check is required.Preferred:Experience with cloud services, particularly with a focus on OpenStack technologies.Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.Familiarity with ML2/OVS or OVN.Understanding of networking protocols and principles, as well as network virtualization.Join our team to contribute to the continued success of Atmosphere while expanding your technical skills in a dynamic, fast-paced environment. To apply: https://weworkremotely.com/remote-jobs/vexxhost-openstack-cloud-engineer-devops

Headquarters: We're looking for a designer to join our team to solve tough problems for our customers while building intuitive experiences for users. We want to work with a designer that is full of ideas and is excited about solving problems with an incredibly smart team!As a designer at ZURB, you will be focused on shaping customer's experiences through our Test & Learn program for Helio. We provide a range of design services that include needfinding and testing with our pool of almost 1,000,000 participants. You will work in small, nimble teams of three that allow you the autonomy and flexibility to make amazing products. We are in our 25th year! We work with some of the biggest brands in Silicon Valley and beyond, such as Netflix, Facebook, Disney, and Hulu. Along the way, we saw the need for brands to reach people similar to their customers based on behavior and life experience. We released Helio, a customer testing and survey platform that enables teams to drive UX research, design strategy, and market findings.Why we think the role is exciting Enjoy working with product teams and leaders who are excited to create amazing products and services. The work will challenge your assumptions about “what great design is.”  Almost every designer we talk with says, “This is different.” Aspire to make great things. Work with company programs that solve real problems, instead of having to work on crap that is completely driven by the randomness of executives.Have fun in the process of creating, learning each day from your mistakes. Our design work is strategic, backed by needfinding and testing with our participant pool of almost 1,000,000 participants. Learn how users feel and use the products you design.Get feedback daily on your work. Work with a small remote team that is autonomous and free of heavy political pressures. Let your work shine based on the merits of the team's production.Work with a small team that is growing Helio. Create immediate impact on the tools we use in our work. Help to define a new product category.Enjoy the benefits of a mature design company. ZURB has been in business for 25 years and has worked across the globe, with a diversity of customers and problems. Work in the latest progressive design methods that solve wicked problems with the guy who trained under core thinkers behind Design Thinking. Develop technical, visual, and coding skills, while collaborating with a small team of creative and smart people. Discover the next great creative idea through iterative design. We include structure to enable your ideas to grow, but the flexibility to take ownership of your work.Let's talk about you...  Our designers are experienced in many facets of design, enabling them to create amazing work across a broad spectrum of projects and people.  Speak to customers to get and incorporate feedback quicklyCreate wireframes, prototypes, and use cases using FigmaSupport user research, customer interviews, and creating user storiesPresenting compelling ideas to the team and to customersWelcome feedback and love to learn. You get energy from working closely with a team, and you thrive in a fast-paced environment where things change minute by minute.Be responsible for shaping the user experience by designing experiences that help customers get the results they've been looking for.Collaborate with Design Leads on all parts of the product development life-cycle.Launch experiments and iterate on your designsGive and solicit feedback from other designers in order to continually raise our bar for quality.Create user experiences that drive business growth.Use creative problem-solving and find elegant solutions to user problems.Think critically from the user's perspective.Bring all of these learnings to bear as you design marketing updates and product features for our research tool Helio!Bonus points if you have coding skills (HTML/CSS/Javascript, web standards, frameworks like jQuery would be great but not required) or have video production experience! What Your Day Will Look LikeWorking closely with the team, your day may consist of sketching for a customer project while creating hi-fi wireframes for another, using a customer’s analytics to make design decisions and hopping on a call with our customers to present your work. Work with our Design Leads, who will coach you through tough problems and challenge your assumptions. You’ll design, collaborate and make decisions internally for our research tool, Helio. You'll end the day knowing that you accomplished a great deal to create wins for our customers, our team, and yourself. You will learn a lot and grow fast, which is just one of the many perks of being a designer at ZURB. To apply: https://weworkremotely.com/remote-jobs/zurb-product-designer

Headquarters: San Francisco, CA About unitQunitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally. unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.About the OpportunityWe’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI. In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy.Role Responsibilities:Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product teamCollaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflowsDefine and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-makingWork cross-functionally to deliver customer value from ingestion to visualization and storytellingEngage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutionsAbout you: 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused productsFamiliarity with user engagement or behavioral analyticsHands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworksWorking knowledge of SQL and comfort exploring data to inform decisionsStrong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executivesProven ability to lead cross-functional work and prioritize under ambiguityA customer-first mindset with experience in high-touch, customer-facing rolesExperience conducting competitive analysis and market research to inform product direction and differentiationNice to have: Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)Background in customer success, product operations, or support toolingBenefits: Stock OptionsFlexible Vacation PolicyMedical coverage through BlueShield and KaiserDental and Vision coverage through Beam401(k) PlanLife InsuranceFSA and Dependent Care FSA Plans$50/month internet/cell phone/equipment reimbursementGenerous leave policiesEquinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!Snacks and dog friendly office environmentAt unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow. To apply: https://weworkremotely.com/remote-jobs/unitq-product-manager

Headquarters: Remote URL: https://automattic.com/ WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, which include Meta, CNN, Salesforce, and hundreds more. The Customer Success Engineer role is responsible for providing advanced technical support and consultation to our enterprise customers. In this customer-facing role, you will handle complex technical challenges, provide architectural guidance, and solve mission-critical problems with customer deployments and applications. You’ll work primarily through Zendesk tickets, while also participating in customer calls, to advance longer-term technical initiatives and build trusted customer relationships. You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions during high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day. About You You are an engineer who thrives on solving real-world problems. You may have a background in full-stack development, enterprise support, or media technology, and you’re ready to apply your technical skills directly with a wide spectrum of interesting global customers. You never stop learning. You have a willingness to rapidly learn new technologies, and are excited by the challenge of debugging complex, unfamiliar applications. You are curious and love to get to the root cause of an issue. You’re not satisfied with surface-level fixes and are driven to solve problems not once, but twice: fixing the immediate issue, and preventing it from happening again. You have excellent written English and can effectively communicate technical concepts to customers and colleagues, sometimes under stressful circumstances. Communication is our oxygen and the basis of everything we do. You like actively solving problems. You are excited by engaging regularly in deep, collaborative problem-solving, and motivated by what you learn along the way. You are obsessed with helping others succeed, and love working directly with customers. Experience in an enterprise support environment is highly valued. Technical Requirements WordPress expertise with a solid understanding of the underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts. Proficient in reading, writing, and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript. Understanding of web technologies including REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (primarily Git, also SVN). Experience with software engineering practices, including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures. Advanced understanding of scalability, performance, and security issues in enterprise environments. Proficiency with monitoring and debugging tools such as Kibana and New Relic. Requirements US-based position. Candidates must be based in the United States and undergo background checks as required, and hold United States citizenship. Excellent communication skills. We’re a distributed team, so frequent and clear written communication is crucial. You must be able to explain complex technical issues in accessible ways. Self-motivated work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams. Advanced troubleshooting abilities. You can take complex problems and break them down into manageable pieces with elegant solutions. Experience in customer-facing roles in an enterprise support environment. What to Expect Your day-to-day work will include: Providing high-quality technical support and consultation through Zendesk tickets and customer calls. Handling complex and urgent customer situations, including incident response and escalations. In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams. Providing architectural guidance to customers on WordPress implementations. Building and updating internal and customer-facing documentation. Contributing to the continuous improvement of our platform, processes, and customer experience. Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. Salary range: $70,000-$150,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. To apply: https://weworkremotely.com/remote-jobs/automattic-customer-success-engineer