Summary/objective

The primary responsibility of the Customer Support Specialist position for Repair OnDemand is to provide support to our customers and master technicians. This position will support the overall company goal of providing solutions and exceptional service to our customers in a proficient manner ensuring that they have a positive experience with our products and services. All other responsibilities required are to maintain quality control, accuracy and efficiency of delivery of services and customer satisfaction.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide technical support to customers via phone, email, and chat addressing system issues.
• Gain a clear understanding of customer requests, answer questions, and troubleshoot accordingly
• Resolve issues/complaints or problems and escalate as appropriate
• Support customers’ use of the application by providing basic training and assistance as needed
• Provide resolution on issues regarding billing, shipping, etc.
• Create and accurately document digital records of customer interactions, issues, and solutions using our service desk technology
• Report product-related issues appropriately to the product team
• Contribute to team by accomplishing related results as needed

• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

• High School Diploma
• 0-1 years experience in customer service
• Exceptional documentation skills

Preferred Qualifications:

• Bachelor’s Degree in a related field/ College degree a plus
• Proven experience in IT support, helpdesk, or technical support roles
• Basic account billing and customer service background preferred
• Strong problem solving abilities
• Exceptional verbal and written communication skills
• Ability to multi-task efficiently in a fast paced environment
• Detail-oriented
• Customer-focused with a positive attitude and patience to work with various levels of technical knowledge

Supervisory responsibilities

This position has no supervisory responsibilities.

Work environment

This job operates in a professional office environment or remote.

Physical demands

Physical requirements include; visual acuity, speech, and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

Travel required

No travel is expected for this position.

Work authorization/security clearance requirements

N/A

About Us:

Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi®, the industry’s leading proprietary Enterprise Health Platform. To learn more, visit www.judi.health.

Position Summary:

As a member of the Enterprise Solutions team, you will pay a critical role in contributing to the success of Capital Rx’s customers leveraging JUDI, our Enterprise Health Platform, to service their own pharmacy administrative needs. The Enterprise Solution team seeks individuals who are passionate to change the landscape of claims processing while providing superior service. The expectations for growth in this role are to push beyond the core subject matter areas of expertise and serve as an expert across all domains of JUDI.

Position Responsibilities:

• Serve as the point of contact for all adjudication related inquires in support of Capital Rx’s Software as a Service (SaaS) customers.
• Provide configuration services and support as needed across multiple modules in JUDI.
• Provide customers with subject matter expertise in JUDI’s capabilities, ensuring successful migration to the adjudication platform.
• Accountable for accurate translation of requirements from previous adjudication systems and configure to the customer’s intent.
• Build and maintain trusting relationships with customers through superior customer service, meeting or exceeded service level metrics.
• Lead communications throughout the implementation period by providing detailed and strategic guidance on the intersection points of plan benefit configuration, network, formulary, clinical and data exchanges.
• Proactively identify execution risks that would inhibit successful launch in JUDI or negatively impact member experience and propose mitigation strategies.
• Identify and make recommendations drive configuration efficiencies for SaaS customers in JUDI.
• Conduct comprehensive testing and review of configurations.
• Monitor live claims for accuracy. Proactivly identify trends and claims discrepancies.
• Responsible for ongoing customer support for configuration evaluations, troubleshooting inquiries, working directly with customers, vendors, and operations teams to achieve positive outcomes, within the required turnaround times to meet service level agreements.
• Take charge of critical issues or problems to key stakeholders, ensuring swift resolution and communication.
• Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. 

Minimum Qualifications:

• Bachelors Degree in relevant field or 4+ years experience in PBM or Health plan required
• 2+ years in a customer facing role
• Medicare Part D subject matter expertise required
• Experience operating multiple claims adjudication systems
• 1+ years of SQL experience and managing large data sets preferred
• PBM and/or pharmacy technician experience preferred
• Exceptional project / time management, prioritization, and organizational skills to ensure customer satisfaction
• Ability to shift between competing priorities and meet organizational goals
• Proficient in Microsoft office Suite and willing to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
• Excellent verbal, written, interpersonal and presentation skills
• Ability to work effectively with virtual teams
• Ability to travel 5-10%

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Our organization is seeking content writers to create articles and blog posts on a variety of topics.

The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour).

Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know):

• Health & beauty
• Fitness
• Home Decor
• Fashion
• Sports
• Do it yourself
• Finance
• Legal
• Medical
• Family/Parenting
• Relationships
• Real Estate
• Restaurants
• Contracting (plumbing, pool building, remodeling, etc.)

These are just some of the more general industries and topics that we cover.

Requirements:

• We ask that all work be completed using a word processor such as Microsoft Word or Open Office
• A reliable internet connection and the ability to meet deadlines
• Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc
• Work well as a team member with the rest of our content management and editorial staff

Note: Applicants to this job signaled that accessing some writing tasks may require payment.

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior Product Manager at Vanta, you will be responsible for the compliance document management vertical of the Vanta Agent, guiding customers to generate and maintain compliance documents tailored to their business through AI powered workflows. Today, this process is slow, manual, and often stressful for companies. These documents are foundational to how a company’s security program operates—requiring customers to interpret multiple compliance requirements, establish processes, and define how those processes run, all while ensuring they will meet auditor expectations. By guiding and automating document creation, you will help customers dramatically shorten the path to audit readiness and build confidence that their processes and documentation are aligned to their business needs.

The Vanta Agent team is building the future of security and compliance management at Vanta. Our vision is for the Agent to become the default way customers run their programs: always-on, context-aware, explainable, and safe. Instead of navigating through pages to discover what to do next, the Agent proactively prompts customers with recommendations, backed by clear justification, that can be accepted in one-click. The Agent delivers integrated AI-powered workflows that transform historically manual, time-consuming compliance processes and document creation into tasks completed in minutes, ensuring clarity and confidence in the results.

What you’ll do as a Senior Product Manager at Vanta:

• Own the document & policies creation workflows and build the Agent features to automate those processes

• Help customers evolve their security programs by building Agent workflows for surfacing recommendations and completing relevant actions

• Deeply understand our customers and market, and translate their needs into clear Agent experiences that solve real compliance challenges

• Partner with design and engineering to establish consistent interaction patterns—across chat, inline actions, and background automations—that make the Agent reliable, explainable, and safe

• Shape and scale the Agent’s interoperability: building the catalog of tools and integrations that enable meaningful, trusted actions across Vanta

• Deliver high-quality products that addresses key customer pain points and establishes Vanta’s leadership in AI powered GRC solutions

• Help define and shape Vanta’s product team culture as we grow

How to be successful in this role:

• Have 5+ years of product management experience, with a proven track record of delivering high-quality SaaS/B2B and AI products

• Have strong technical skills and experience working directly with LLMs, including writing and iterating on prompts, evaluating outputs, and driving systematic quality improvements

• Possess a customer-focused mindset– proactively reach out to customers, synthesize feedback, and partner with go-to-market teams

• Be deeply curious, empathetic, and user-centric, with a knack for driving effective collaboration among diverse stakeholders

• Communicate with clarity and influence—both written and verbal—with team members, stakeholders, and executives

• Have a learner’s mindset, a genuine passion for building AI products, and the grit to experiment, iterate, and fail

• Have a deep interest in and knowledge of the evolving AI/ML ecosystem

• Be data driven– you lean into qual signals from users and can dig into the quant side to inform roadmap & prioritization

What you can expect as a Vantan:

• Industry-competitive compensation

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks fully-paid parental Leave for all new parents

• Health & wellness and remote workplace stipends

• Family planning benefits through Carrot Fertility

• 401(k) matching

• Flexible work hours and location

• Open PTO policy

• 11 paid holidays in the US

• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

• Provide excellent support via chat to our end-users and partners
• Answer customer queries regarding our service, onboarding, and online transactions
• Research and resolve client inquiries verbally and in writing
• Ensure accurate ticketing and documentation for each customer
• Liaising with other departments within Felix to resolve complex customer inquiries
• Collect insights from the frontline and convert them into actionable insights
• Own relationships with customers

• Education: Recent graduate from any Business Major
• Fluent in English (oral & written)
• Have basic knowledge or experience in the remittance industry and customer support roles
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Able to adapt to a fast-paced environment

• Competitive salary
• IMSS
• Infonavit
• Udemy
• Medical insurance
• Year-end bonus (aguinaldo)
• Remote work environment
• Empowering opportunities for growth in a dynamic entrepreneurial environment

 Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: http://www.united-imaging.com/en/home/

Benefits & Compensation

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es)).

Job Summary

This Account Executive position will be working primarily remote. You will work with members of our sales team and prospective clients to build trusting relationships and understand their unique challenges and goals. You will be responsible for selling Diagnostic Imaging solutions into health systems, hospitals, diagnostic imaging, and oncology centers, and will serve as the single point of contact for clients as they explore equipment and service offerings with United Imaging.

Duties & Responsibilities

• Develop and implement a sales territory management strategy.
• Create and maintain a qualified sales funnel to ensure over-achievement.
• Cultivate and maintain relationships with key clients and across all levels of the organization
• Drive client satisfaction, customer focus is KEY.
• Achieve sales quota for your assigned territory.
• Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales (proposals, quotations, contracts, product demonstrations, negotiations, etc.).
• Engage and leverage the internal team to advance client relationships and execute sales strategies.
• Develop and retain deep domain expertise in healthcare and ability to communicate market intelligence.

 Education

• Bachelor's degree or higher, or equivalent years of relevant work experience

Experience

• Candidates will have 3-5 years of quota carrying sales experience.
• Experience leveraging CRM solutions for territory management; Salesforce.com desired.
• Medical capital equipment sales experience preferred, radiology a plus.

Required Skills or/ Attributes

• Customer oriented, motivated.
• Willing to travel extensively within assigned territory (at least 75%)
• Integrity/Resourceful/Self-Starter/Prospecting Skills/Consultative & Solutions Selling.
• Strong Communication Skills/Strong Business Acumen/Competitive Spirit/Coachable.
• Objection Handling Skills/Negotiation and Closing Skills/Results Driven/Flexible.

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Working Conditions: 

Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields.  

Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals within their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work.