Headquarters: Remote - USA Why Socure?Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.About the RoleTurn product value into revenue and insight. This role owns the zero to one build of Socure’s real time billing, usage metering, entitlements, and reporting on RiskOS. It sits at the center of our hypergrowth engine and connects product innovation to clean revenue, accurate forecasting, and executive level visibility. Work across Product, Engineering, Accounting, Revenue Operations, Finance, and Business Intelligence to create a standardized billing foundation and a reporting layer that leaders and customers trust.What You'll DoDefine the billing spec. Create and maintain a standardized billing and metering specification that every Socure product integrates with for consistent monetization and usage capture.Build real time billing. Partner with Engineering to deliver a real time, event driven billing flow in RiskOS, including metering, rating, proration, discounts, bundles, commitments, and overage rules.Lead billing modernization. Drive the migration from legacy systems to the new unified, real-time billing and metering architecture - ensuring data integrity, backward compatibility, and audit continuity.Own entitlements and usage. Design APIs and SDKs that make it simple for product teams to meter usage and enforce entitlements with low latency and high reliability.Report with clarity. Deliver core data products and dashboards for billing, usage, and performance. Provide executive and customer facing reporting that is accurate, timely, and self-serve.Harden the data. Govern data quality, lineage, integrity, reconciliation, auditability, and SLAs for billing and reporting datasets.Integrate the stack. Drive the roadmap for ERP, CPQ, CRM, and payments integrations. Examples include NetSuite, Salesforce, Snowflake, Tableau.Close the loop. Partner with Finance, Accounting, and RevOps on revenue recognition, month end close, forecasting, and dispute reduction.Guide pricing and packaging. Advise PMs on the implications of new products and features. Enable experiments, price plans, discounts, and usage relationships without custom code.Instrument and observe. Establish monitoring, alerting, and error budgets for metering and billing services. Reduce revenue leakage and silent failures.Continuously improve. Identify gaps, propose enhancements, prioritize the roadmap, ship, and measure outcomes.What You Bring4 to 7 years in product management or a similar role in SaaS or B2B technology with exposure to billing, usage metering, revenue operations, or financial systems.Strong understanding of billing systems and financial data pipelines and how they integrate with product and platform architecture.Proven record working with Finance, Accounting, RevOps, and BI to deliver tools, reporting, or data integrations that changed outcomes.Ability to turn business and operational needs into clear specs, user stories, and acceptance criteria, then drive execution across teams.Familiarity with data modeling, pipelines, and API driven integrations, plus a point of view on reliability and governance.Excellent stakeholder management and communication across technical and non technical teams with influence without direct authority.Analytical mindset with comfort diving into data, finding issues, running root cause, and partnering to fix them.Bonus experience with real time billing, usage analytics, or tools such as NetSuite, Snowflake or Tableau.What Success Looks Like in Year OneReal time billing lives in RiskOS, with sub minute metering latency and reliable reporting.Executive and customer facing reporting that is accurate, timely, and used in weekly and monthly business reviews.Month-end-close faster by several days with clear reconciliation and fewer billing disputes.Measurable reduction in revenue leakage and data quality incidents, with strong alerting and on-call health.Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.Follow Us!YouTube | LinkedIn | X (Twitter) | Facebook To apply: https://weworkremotely.com/remote-jobs/socure-staff-product-manager-billing-reporting

Headquarters: Chennai, Chennai , Tamil Nadu, India Company DescriptionAbout CRUXCRUX is one of the leading information technology companies. Through its Global Network Delivery Model, Innovation Network, and Solution Accelerators, CRUX focuses on helping global organizations address their business challenges effectively.CRUX continues to invest in new technologies, processes, and people, which can help its customers, succeed. From generating novel concepts through CRUX’s R&D and academic alliances, to drawing on the expertise of key partners, it keeps clients operating at the very edge of technological possibility.CRUX highly skilled, dedicated IT professionals, its subsidiaries and Joint Ventures provide customized IT solutions for several industries using our range of technical expertise and experience.CRUXClient’s satisfaction is our utmost priority. We will go through and provide you with the right vendor with the right talent who are capable of handling any job you desire. We will handle the project for you making sure that all your requirements are met. We work for you.We believe that every IT & ITES project is unique in it and cannot be generalized.  In this model the client stands to gain by working with the pioneers of the industry at relatively lower cost and towards the end of the development life cycle the technology is transferred which value adds to the local content.CRUX offers a wide variety of services.  Match your business needs to our capabilities.  Our professional staff’s are highly qualified to assist companies in any area related to their information systems environmentJob DescriptionWe are seeking a highly skilled and versatile Full-Stack Developer to join our engineering team. In this role, you will be responsible for the end-to-end development of web applications, from architecting user-facing front-end components to building robust, scalable server-side logic and database schemas.The ideal candidate has a deep understanding of the entire software development life cycle and is comfortable working in a fast-paced, Agile environment. Whether you are a seasoned Senior Developer or a Lead ready to drive architectural decisions, you will play a critical role in ensuring the performance, security, and scalability of our platforms. Key ResponsibilitiesFront-End Development: Design and implement responsive, high-performance user interfaces using Angular (v16+) and TypeScript.Back-End Development: Build and maintain secure, scalable server-side applications using NestJS and Node.js.Database Management: Architect and optimize data models across both relational (PostgreSQL) and NoSQL (MongoDB) databases.API Design: Develop and integrate RESTful APIs; experience with microservices architecture is highly preferred.Full-Stack Integration: Ensure seamless communication between the client-side and server-side systems.Code Quality: Conduct thorough testing using frameworks like Jest or Jasmine and participate in rigorous code reviews.DevOps & Deployment: Work within CI/CD pipelines and utilize containerization tools like Docker and Kubernetes.Mentorship: (For senior/lead candidates) Provide technical guidance, promote best practices, and lead architectural discussions.Technical RequirementsProfessional Experience: 4 to 12 years of software development experience in a professional environment.Core Fundamentals: Strong mastery of Computer Science fundamentals, including data structures, algorithms, and software design patterns.Front-End Mastery: Extensive experience with Angular (specifically version 16 or higher) and reactive programming (RxJS).Back-End Mastery: Proven expertise in NestJS, TypeScript, and Node.js.Database Expertise: Proficiency in database design, query optimization, and management (PostgreSQL and MongoDB).DevOps Knowledge: Solid understanding of Git, CI/CD practices, and cloud infrastructure (AWS, Azure, or GCP).Security: Deep knowledge of web security best practices (OWASP, JWT, OAuth).QualificationsEducation: Bachelor’s degree in Computer Science, Engineering, or a related technical field.Cloud & Containers: Experience with Docker, Kubernetes, and cloud-native services.Leadership: Previous experience in a Lead or Senior role is highly desirable.Methodology: Familiarity with Agile/Scrum processes.Additional Information Experience Level: 4–12 YearsLocation: [Chennai/Remote]  To apply: https://weworkremotely.com/remote-jobs/crux-full-stack-developer-senior-full-stack-lead

Headquarters: New York At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into actions that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.The DevOps team is responsible for all aspects of application & infrastructure operations and deployment pipelines for our cloud applications. We are expanding to more countries and offering an expanded catalog of web applications and data-oriented services. WHAT YOU'LL DO AT H1As a Senior DevOps Engineer at H1, you'll play a key role in scaling and supporting our cloud infrastructure. You'll work closely with engineering and data teams to improve the reliability, visibility, and efficiency of our systems and deployment pipelines. This is a hands-on role focused on automation, enablement, and operational excellence in a fast-paced AWS-based environment.You will:- Automate and scale infrastructure provisioning using Infrastructure-as-Code to support self-service for engineering teams- Maintain and improve CI/CD pipelines, tooling, and deployment workflows across multiple services- Monitor and troubleshoot systems to ensure high availability, performance, and reliability- Drive incident response, root cause analysis, and collaborate with teams to resolve infrastructure or deployment issues- Optimize cloud infrastructure for performance and cost, leveraging metrics and usage analysis- Evaluate and implement new tools and services that improve our DevOps practices and developer experience- Collaborate across teams to ensure cloud best practices and knowledge sharing- Participate in a light on-call rotation to support infrastructure-related needsABOUT YOUYou’re a hands-on DevOps engineer with a strong background in building and supporting modern cloud infrastructure, particularly within AWS. You’re passionate about automation, reliability, and empowering engineering teams to ship high-quality software quickly and safely. You thrive in fast-paced environments with complex systems and are comfortable working in production environments, driving improvements in performance, observability, and deployment processes. You bring a collaborative mindset and a strong sense of ownership, and you value continuous learning and clear communication.You Bring:-You have designed, implemented, and supported infrastructure automation for 24x7 SaaS applications in cloud-native, containerized environments- You have experience with networking (HTTP, HTTPS, Telnet, SSH, Firewall, VPN) - You’ve retained previous experience related to participating in and taking action on security governance and policy building is a plus- Strong communication, collaboration, and problem-solving skills- A team-first mindset and commitment to contributing to an inclusive, supportive engineering cultureREQUIREMENTS -  6+ years of hands-on experience with AWS cloud infrastructure, or equivalent experience in a fast-paced startup environment.-   Strong experience with cloud platforms, preferably AWS (experience with Azure or GCP is a plus).-  Proven expertise in Infrastructure as Code (IaC) using tools like Terraform and CloudFormation.-  Proficient in CI/CD pipeline design and automation using tools such as GitHub Actions and CircleCI.- Basic understanding of Kubernetes and container orchestration systems, with familiarity in deploying and managing workloads on Amazon EKS.-  Experience with monitoring and logging stacks (e.g., Prometheus, Grafana, CloudWatch, ELK, OpenSearch).-  Proficient in scripting using Python and Bash for automation and tool development.-  Strong knowledge of networking concepts, security best practices, and IAM policies.-   Experience with incident response, root cause analysis, and postmortem documentation.COMPENSATIONThis role pays $120,000 to $145,000 per year, based on experience, in addition to stock options.Anticipated role close date: 2/5/2026H1 OFFERS- Full suite of health insurance options, in addition to generous paid time off- Pre-planned company-wide wellness holidays- Retirement options- Health & charitable donation stipends- Impactful Business Resource Groups- Flexible work hours & the opportunity to work from anywhere- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe To apply: https://weworkremotely.com/remote-jobs/h1-sr-devops-aws-cloud-engineer

Headquarters: Hong Kong About UsWing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for SMB's globally. Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.If you’re driven by challenge and eager to make a significant impact in a high-caliber role, this is the opportunity you’ve been waiting for.We are looking for a Associate Product Manager to work directly with our CPO, building innovative AI products from 0→1 in a hands-on startup environment. This role blends product leadership, operational execution, and strategic support for the founding team, emphasizing rapid iteration and scalable systems. This is an intense role, but comes with the ability to work closely with leadership, and have a high degree of impact.You Will OwnShape product roadmaps and user stories, prioritizing features for seamless experiences and market validation.Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities.Record screencasts and product videos of new features to showcase functionality and drive adoption.Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly.Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention.Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment.Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.What Great Looks LikeAnalytical builder who spots data patterns and turns them into product decisions and playbooks.Entrepreneurial operator thriving in ambiguity, prototyping like a founder while coordinating cross-functionally.Hands-on creator skilled in video tools, design (Canva), SQL analytics, and productivity stacks (Asana, Notion, Airtable, HubSpot).Ability to vibe-code prototypes for engineers & design to understand.Taking deep ownership of outcomes.Clear communicator for stakeholder syncs, executive updates, and client-facing content.Preferred Skills & ExperienceStartup or consulting background in product/operations.Familiarity with 0→1 product launches.Proven playbook-building for onboarding, recruitment, or growth systemsNice to have: experience, ability, or interest with UI/UX, AI, software engineeringOur Hiring ProcessIntroductory Call (15 min) - Explore our culture, product vision, and expectations.Technical TaskInterview with our team Interview our CEO & CPO.That’s all! Our process is fast - we aim to complete it in just 7-10 daysCompensationHK$25,000 - HK$60,000 per monthWhat You GetRemote-first cultureWork from anywhereCompetitive salaryPerformance‑based bonusesSoftware for Upskilling & ProductivityPaid Time OffHealth InsuranceTech Setup: Budget for tech set up provided after 10 months of employment.High autonomy, low bureaucracyFast-track to leadership for high performersDirect access to founding teamHigh visibility, autonomy and ownershipOptional in‑person hack‑weeks in Hong Kong, India, or LondonAccess to best‑in‑class toolingUS HQ Opportunities: Top performers may have the opportunity to explore international roles within our US-based headquarters, including potential emigration opportunities, subject to availability and company needs, and after at least 2 years of employment.HK$25,000 - HK$55,000 a monthPlease note: Immediate joiners are preferred, but everyone will be considered.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. To apply: https://weworkremotely.com/remote-jobs/wing-assistant-associate-product-manager-ai

Headquarters: Warsaw, Masovian Voivodeship, Poland We're looking for an experienced full-stack developer who excels at using AI-assisted development tools (Cursor IDE) to rapidly build and deploy features. You'll own projects end-to-end, work independently with AI pair programming, and help scale our development across multiple products.What You'll DoBuild full-stack features using Next.js, React, TypeScript, Prisma, PostgreSQLUse Cursor IDE and AI assistants to accelerate developmentDesign database schemas and optimize queriesIntegrate third-party APIs (Stripe, Supabase, music services)Develop admin dashboards and complex UIsOwn projects from requirements to deployment 5+ years full-stack development experienceExpert in TypeScript, React, Next.js, Node.js, PostgreSQLProven experience with Cursor IDE or similar AI coding assistantsExperience with Prisma, Supabase Auth, StripeSelf-directed, fast learner, excellent problem-solverStrong communication and documentation skillsTech StackNext.js 14+, React, TypeScript, Prisma, PostgreSQL (Supabase), Stripe, Vercel, Cursor IDE Work at the cutting edge of AI-assisted developmentOwn projects and make technical decisionsFast-paced, high-impact environmentFully remote with flexible hoursCompetitive compensation + equityHow to ApplySend your resume, GitHub profile, and examples of AI-assisted development work. Include a brief note about your experience with Cursor or similar tools. To apply: https://weworkremotely.com/remote-jobs/creatunity-llc-senior-full-stack-developer-ai-assisted-development-remote

Headquarters: Remote - Canada, USA About UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.Learn more at www.ada.cx.The RoleWe’re looking for a Senior Product Designer to join the Training Team, responsible for the AI Manager experience within Ada’s Dashboard. You’ll help shape how AI Managers train, evaluate, and deploy their company’s AI Agent across channels like chat, voice, and email.OutcomesStreamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact.Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior with confidence.Make complex systems feel approachable — Help AI Managers understand what their Agent is doing, why it’s behaving a certain way, and how to guide it—without needing deep AI expertise.Balance structure and flexibility — Build experiences that blend no-code configuration with adaptive AI behavior, giving users power and precision without adding friction.Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users to gather insights, validate ideas, and iterate quickly.Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform strategy and drive decisions.About You5+ years of product design experience, including end-to-end work on complex, systems-driven products.Strong interaction and visual design skills — You’re precise, thoughtful, and care deeply about both form and function.Systems thinker — You design for how things work, not just how they look, and think in terms of patterns, behaviors, and modularity.Comfortable in ambiguity — You know how to explore the unknown, define problem spaces, and find signals in noise.Customer-obsessed mindset — You relentlessly advocate for the end user, designing for trust, clarity, and control—especially in moments of uncertainty or failure. You seek out real customer signals and let them guide your decisions.Collaborative communicator — You work fluidly with cross-functional teams and know how to bring people along through narrative, visuals, and clear rationale.Outcome-driven — You measure success by the clarity of the experience, the quality of the system, and the impact on the customer.Bonus points if you have:Experience designing for AI/ML-powered systems or reasoning-based experiencesA thoughtful perspective on how people and AI can collaborate to solve complex problemsWe’re a team of curious, focused builders who care about the deep why and always finding ways to improve. If this role excites you—even if your experience doesn’t line up exactly with every requirement—we’d still love to hear from you.#LI-NS1Benefits & PerksAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:Benefits Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well-being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones.Perks Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long-term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Hands-On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.The above Benefits and Perks only apply to full-time, permanent employees.Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. To apply: https://weworkremotely.com/remote-jobs/ada-senior-product-designer-ai-manager-experience

Headquarters: Remote, United States Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind?We're looking for a technical product thinker to join our Acquisitions Team as a Product Manager for Acquisitions Decisioning.In this role, you will own the "brain" of our customer acquisition engine, managing the critical logic that assesses risk, verifies identity, and determines credit lines the moment someone hits "submit" on their credit application. The Impact You’ll Make You’ll drive forward our mission of empowering people to unlock financial progress by continuously refining our real-time decisioning infrastructure. You will bridge the gap between complex credit policies and technical execution to build a scalable, secure, and efficient decisioning platform. Your work will enable the Credit team to deploy new models with speed, reduce data costs without sacrificing accuracy, and ensure we scale safely by keeping fraud at bay. The Team & EnvironmentYou’ll be part of a fast-paced, cross-functional team focused on optimizing the backend systems that drive our business growth. As the subject matter expert for our decisioning logic, you will operate with a high level of agency to drive alignment across Credit, Fraud, and Engineering. This role offers the opportunity to own high-stakes technical challenges, requiring you to prioritize based on data to balance risk management with a seamless user experience.As Product Manager, Acquisitions Decisioning you will:Define and execute the product roadmap for our post-application decisioning engine, translating high-level strategic goals into detailed technical requirements and user stories.Partner with the Data, Credit, and Engineering teams to operationalize complex underwriting models, ensuring business logic is correctly translated into platform features that balance risk separation with speed-to-market.Optimize our portfolio of third-party data integrations to balance approval accuracy with unit economics and data costs.Collaborate with Fraud Operations to implement real-time defenses against synthetic fraud and identity theft attacks.Monitor the health of the decisioning platform to ensure high availability, low latency, and accurate error handling while maintaining a seamless customer experience.Minimum Qualifications3+ years of product management experience, with a focus on backend decisioning systems.Technical proficiency and the ability to have in-depth conversations with engineers about system architecture, APIs, and implementation trade-offs.Proficiency using SQL to query data, investigate decision logs, and analyze funnel performance.Proven track record of managing complex projects with dependencies across multiple different teams.Experience designing and running A/B tests.Strong analytical skills and experience using data to drive decisions and measure success.Preferred QualificationsExperience working in fintech, lending, or financial services.Experience managing platform products that rely heavily on data exchange and API integrations rather than user interfaces.Operational experience preventing or managing fraud.Familiarity with credit bureau data or other identity verification services.CompensationAnnual full-time base salary range: $115,000 - $127,000Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.  About Mission Lane:Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It all started with a realization:  nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn’t do.In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.  Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.Application Integrity:Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment. To apply: https://weworkremotely.com/remote-jobs/mission-lane-product-manager-acquisitions-decisioning

Headquarters: Hong Kong / Taiwan, Taipei Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.ResponsibilitiesProduct Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems, specifically focusing on Quality Assurance (QA), Performance Management, Learning & Training systems, and Notification Centers.Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System, Email, Whistleblowing, Outbound), ensuring stability and operational efficiency for global CS teams.Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring, automated performance reporting, and smart task distribution.Stakeholder Collaboration: Partner closely with CS Management, QA, Training, and Compliance teams to identify operational bottlenecks and translate complex business requirements into scalable product solutions.Data-Driven Iteration: Monitor key usage metrics of internal tools (e.g., system adoption rate, processing time) and utilize data insights to drive continuous product optimization and reduce administrative overhead.RequirementsBachelor’s degree or above; 3-5 years of product management experience, preferably in CRM, SaaS, B2B internal tools, or Contact Center systems.Domain Knowledge: Familiarity with CS operations workflows (QA, Training, Performance) or ticketing systems (e.g., Zendesk, Salesforce) is a strong plus.Logical & System Thinking: Strong ability to design complex workflows and permission systems. Capable of handling intricate logic behind backend management consoles.Communication: Excellent communication skills to align with multiple internal stakeholders (Operations, Legal, Compliance, Dev) in a fast-paced global environment.Data & AI Sensitivity: Proficiency in data analysis and a good understanding of how to apply LLM/AI to internal operational scenarios.Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. To apply: https://weworkremotely.com/remote-jobs/binance-product-manager-cs-internal-tools-operations

Headquarters: United States of America At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! This role will be pivotal in driving the development and enhancement of our AI-driven features, ensuring they align with our users' needs and our company's strategic goals. The ideal candidate will have a strong background in AI technologies, a deep understanding of user-centric product design, and experience in launching AI products. This is an unprecedented opportunity to be directly responsible for the next critical milestone in our growth journey .The Role:Lead cross-functional teams to conceptualize, design, and deliver innovative AI solutions.Collaborate with engineering, design, and data science teams to translate AI capabilities into user-friendly features.Conduct market research and user feedback sessions to identify emerging trends and opportunities.Define and track key performance metrics to measure the success of AI initiatives.Foster a culture of continuous improvement and innovation within the AI Product team.Build close stakeholder relationships with Growth, Product Marketing, Lifecycle Marketing, and other teams to drive monetization.Work with our Analytics team to identify high leverage opportunities and build a portfolio of quick wins vs. big bets.Own and shape our long-term product strategy.Work directly with leaders and execs to share learnings and pitch ideas for how to take our product activation and engagement to the next level.Qualifications:Minimum of 5 years of experience as a Product Manager, preferably in SAAS.Previously led a team of engineers and designers; owned a roadmap, managed sprints, and drove the team towards achieving measured goals.Previous experience owning and driving critical business metrics.Experience running and analyzing experiments.Relentless attention to detail, ability to troubleshoot metrics and issues if needed.Outstanding communication skills (verbal and written).Growth mindset: you see challenges as opportunities.Ownership mindset: the buck stops with you.Analytical mindset: you use metrics to inform decision-making and don't confuse correlation with causation.First principles thinking: you start with why and work backwards from the end goal.You find joy, have fun and can be yourself! We love our jobs and want team members who love theirs too.Desirable:Worked on AI product/platformPrevious experience in a B2B SaaS company. #LI-Remote#LI-CDGUnsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Privacy NoticeClickUp collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant, see our privacy policy for further details.If you are a Philippine Job Applicant, see our and our Philippine Data Privacy Notice for further details.Visa SponsorshipPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.Fraud AlertClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. To apply: https://weworkremotely.com/remote-jobs/clickup-staff-product-manager-ai

Headquarters: Philippines At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! The Senior Manager of Customer Support Operations is a high-impact leader responsible for enhancing performance, achieving operational excellence, and ensuring organizational scalability across various support teams and channels. This role acts as the link between strategic leadership and frontline execution, ensuring that every process, project, and personnel initiative directly contributes to business outcomes and customer success.Key Responsibilities1. Operational ManagementOversee and optimize daily queue health in multiple channels, ensuring efficient ticket handling and resolutions across all support channels.Consistently meet and exceed SLAs, response times, and service quality benchmarks.Conduct rigorous daily validation of queue utilization and task management to ensure accountability and adherence.Lead comprehensive weekly operational audits, producing actionable insights and data-driven recommendations for continuous improvement.Champion the implementation of automation, AI, and workflow enhancements to reduce friction and increase speed to resolution.2. Performance ManagementManage a team of 3-4 managers, managing teams of 10-15 representatives, ensuring alignment in coaching, accountability, and results.Maintain and audit Coaching logs and Scorecards to drive team excellence.Develop and implement tailored improvement plans based on KPI trends and individual performance gaps.Lead decisive performance and behavioral conversations to address challenges and foster high performance.3. People LeadershipInspire and empower managers and their teams through impactful 1:1s, mentoring, and leadership calibrationCollaborate with senior management and cross-departmental leaders to align on strategy and calibration.Build a culture of ownership, obsession, and operational discipline, where excellence and accountability are part of the day-to-day expectations.Provide visible and proactive support in team channels, ensuring swift resolution of escalations and manager-tagged issues.Invest in leadership bench strength by developing future leaders through structured coaching.4. Project & Strategic ExecutionSpearhead or contribute to high-impact cross-functional projects that elevate operational efficiency and customer satisfaction.Establish and maintain a disciplined weekly cadence of project updates and reporting to leadership.Partner with Quality Excellence and other support teams to drive advancements in quality, automation, and team enablement.Identify and execute strategic initiatives that position the team as a benchmark for excellence within the organization.Expectations of ExcellenceRelentless Ownership: Extreme accountability and execution at the highest level.Obsession: Mastery, continuous improvement, and setting the highest standards for excellence.Effectiveness: Delivering high-impact results, driving innovation, and solving the right problems as a team.AI-forward Mindset: Embraces and leverages artificial intelligence tools and strategies to enhance efficiency, innovation, and decision-making within the team.Minimum Requirements10+ years in customer-facing people management5+ years at a senior manager/director levelProven experience managing up, presenting to leadership, and executing on strategic initiatives.Strong understanding of support operations and case management across multiple channels (chat, email, and phone).Track record of leading teams to meet, exceed, and increase target KPIs.Excellent communicator and collaborator with cross-functional teams, including Product, Marketing, Sales, and Professional Services.Proven ability to lead customer-facing teams and drive success in SaaS/cloud environments; must bring hands-on technical expertise combined with strong leadership capabilities.Experience with advanced AI tools and their application in customer support operations.Preferred RequirementsCertification in project management methodologies (e.g., PMP, Agile, or Scrum).Advanced degree in Business Administration, Management, or a related field.Proven track record of implementing automation solutions to improve operational efficiency.Familiarity with customer support platforms like Zendesk, Salesforce, or similar tools.Experience in scaling support operations in a high-growth SaaS environment.Proficiency in Google Sheets, Tableau, and working with APIs to analyze and visualize data effectively.Critical MetricsCustomer Support SLA for all key channels (email, chat, etc.)Productivity - Solves per HourInternal Quality Scores - Business Critical, Customer Critical, Compliance Critical, and Non-CriticalCustomer Satisfaction (CSAT)Customer Effort Score (CES)Employee Engagement ScoreOverall Team Responsiveness: First Response Time, Escalations Response Time#LI-Remote#LI-GP2Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Privacy NoticeClickUp collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant, see our privacy policy for further details.If you are a Philippine Job Applicant, see our and our Philippine Data Privacy Notice for further details.Visa SponsorshipPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.Fraud AlertClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. To apply: https://weworkremotely.com/remote-jobs/clickup-senior-manager-customer-support