Navigating the job market can feel like walking through a minefield. On the surface, most job postings look fantastic. They promise great opportunities, exciting work, and a welcoming team. The reality behind the screen can often be quite different. Finding the right fit means you need to read between the lines before you commit to […] The post 5 Red Flags to Look Out For in Job Descriptions appeared first on Award Staffing.

Headquarters: Remote URL: https://filestage.io/ About Filestage Filestage is the review and approval platform that helps teams get their work over the finish line with confidence. As AI speeds up content creation, the process of verifying and approving that work has become a major bottleneck. We provide the AI-powered infrastructure that ensures every file is checked, compliant, and approved before it is published. We are a fully remote team by design, built on a culture of high ownership, transparency and fast execution. Together, our mission is to create the trust layer for content creation in times of AI.  With millions of users across thousands of companies—including Lufthansa, Rabobank, Sixt, and Sharp—we are an ambitious team solving real problems for the world's biggest brands. If you’re looking for a key role in that mission, you’ve found it! ⭐For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members. What you’ll be working on as our Product Marketing Manager As AI accelerates content production, the human capacity to verify that content has become the ultimate bottleneck. At Filestage, we provide the Trust Layer—the automated governance pipeline that ensures every asset is safe, on-brand, and compliant before it is published. We are looking for a Product Marketing Manager to own our narrative and drive the adoption of this new standard in content review. You will lead the product narrative: You’ll define our positioning and messaging, turning complex technical features like AI-driven quality checks and audit trails into clear business value for our customers. You will build the Revenue Enablement toolkit: You’ll create the high-impact assets our Sales and Success teams need to win, including refined pitch decks, competitive battle cards, demo environments, and workflow guides that help close deals and defend our market position. You will support customer lifecycle communication: Working alongside our interdisciplinary Growth Squads, you’ll help audit, plan, and scale our communication across email and in-app channels (using tools like Customer.io and Jimo). You’ll ensure the messaging is consistent as users move from their first "Aha!" moment to full product adoption. You will lead the feature launch engine: You’ll own the end-to-end go-to-market process for new features. This means coordinating with Product and customer-facing teams to ensure every release reaches the right audience with the right message across all marketing channels, using AI and automation to scale tactical execution where appropriate. You will be the voice of the market: You’ll conduct customer research, product usage audits, and win/loss analysis to understand the "why" behind user behavior. You’ll turn these insights into actionable strategies to improve conversion and product-market fit. You will own our social proof: You take ownership of our profiles on platforms like G2, Capterra, and OMR, ensuring they are accurate, compelling, and used strategically as social proof and as an asset for Answer Engine Optimization (AEO). In this role, you bridge the gap between our product and our customers - helping teams understand what to say, when to say it, and why it matters, so that our product is better understood, adopted, and remembered   Life at Filestage We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life. Here are some of the benefits you can look forward to at Filestage:   Work from where you're happiest and enjoy a flexible schedule. We've been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons. ⭐ For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members.  Meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other. Enjoy a strong team culture. We're a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission. Join a happy team. We've been rated five stars on Glassdoor by our lovely team. Create a workspace that suits you. You'll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk. Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You'll also get a half day on your birthday to celebrate! Volunteer/Charity Day. Enjoy a dedicated day to support a cause close to your heart. Continue to grow and develop your career. After six months, you'll get a personal development budget to invest in yourself. ️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals — no micromanagers here. Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings.     Job requirements  You have a proven track record in Product Marketing or Lifecycle Marketing. You bring 3--6 years of experience in a PLG (Product-Led Growth) environment and understand how product communication influences activation, expansion, and retention. ️ You communicate with clarity. You have excellent English skills (C1-level minimum) and know how to turn complex product logic into clear, compelling value stories, messaging frameworks, and enablement materials. ️ You are an excellent project manager. You can take a complex idea from concept to full execution and coordinate effectively across Product, Marketing, Customer Success, and Sales. ️ You have a get-your-hands-dirty mindset. You are highly proficient with marketing automation, CMS, and AI tools, and are comfortable implementing technical setups and orchestrating execution across tools, automation, and delegation.  You are data-informed. You are comfortable using product usage analytics to understand behavioral cohorts, personalize communication, and measure success against conversion, activation, and NRR goals.  You think strategically. You understand how to position products and features in a way that makes sense in your customers' world, and you can connect market signals, customer needs, and product ambitions into a sharp narrative.  You take ownership and play fair. You actively want to work in a startup to accomplish great things, and you're a collaborative teammate who enjoys the interdisciplinary nature of Growth Squads.  You are coachable and keen to learn. You take direction well, implement feedback quickly, and stay curious about PLG mechanics, AI-supported workflows, and emerging opportunities in product communication.  You are a strong cross-functional bridge-builder. You work well with Product Managers, Growth Marketers, Sales, Customer Success, Designers, Copywriters, and Developers, and can align stakeholders around a shared message.  You're based in Europe to ensure a high time overlap with our team members. To apply: https://weworkremotely.com/remote-jobs/filestage-product-marketing-manager

Headquarters: Creative Force URL: https://www.creativeforce.team/ We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable navigating staging environments as they are navigating human conversations. Our APAC client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading. The role You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones. Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption. You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better. We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must. You’ll need to tick these boxes You’re based in the UTC +8 to UTC +11 timezone range. This is non-negotiable. Our APAC team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you 2+ years of professional experience, ideally in a SaaS support or client-facing role Native-level English fluency (bilingual? Even better!) Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it You’ve got exceptional interpersonal and communication skills—written and verbal Client calls energise you. Four to five Zoom meetings a day? Bring it on You’re a natural problem solver who loves helping others untangle theirs Your writing is clean, well-structured, and detail-oriented You’re curious by nature and love learning new things You’re not allergic to upselling or fielding “sales-y” questions You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup You’re self-motivated and independent, but you also value being part of a tight-knit team Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go Responsibilities Product support Go deep on product knowledge through self-driven learning—become the expert Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat Run 1-1 Zoom sessions with clients for technical consultation and query resolution Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it) Provide technically accurate responses backed by hands-on testing of scenarios Collaborate with engineering to squash bugs and keep clients in the loop with timely updates Spot patterns in user issues and flag them for product improvement Be seriously good with clients Speed matters. Respond quickly and decisively Listen deeply—get to the root of the issue and own it until it’s resolved Treat every client interaction with genuine respect and appreciation Build trusting, long-term relationships rooted in honesty and transparency To apply: https://weworkremotely.com/remote-jobs/creative-force-product-support-jedi-remote-apac-1

Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe  Description We are looking for a Product Marketing Specialist to help us tell the story of MapTiler. You will be the bridge between our technical product team and our customers, ensuring that our tools are positioned effectively to reach the right audiences. This is a role for an individual who enjoys variety; moving between strategic launch planning, creative messaging, and data-informed optimization. What you will do Targeted Messaging: Develop unique narratives for six segments: focus on technical flexibility for Developers/GIS and ROI for C-Suite, while using our “Expert Guide” voice to align PMs, Designers, and Academia. Launch Management: Support and execute go-to-market plans for new features and product updates, ensuring our users understand the "why" behind what we build. Content & Sales Support: Develop high-impact content, including blog posts, website copy, and sales enablement materials (e.g. case studies and presentations). Market Awareness: Keep a pulse on the competitive landscape to help us articulate our unique advantages and stay ahead of market trends. Data-Informed Strategy: Use your autonomy to look at product and campaign performance data to identify growth opportunities and refine our marketing approach.  What we expect from you 3+ years of experience in Product Marketing or a similar role within the B2B SaaS space. Strong Communication: Excellent English (C1+) with the ability to turn complex technical features into clear, benefit-driven stories. Marketing Breadth: You are comfortable working across different teams on campaigns. Analytical Curiosity: You don’t need to be a data scientist, but you should be comfortable using tools (CRM, Analytics, etc.) to pull insights and inform your decisions. Proactive Mindset: You are organized, detail-oriented, and enjoy taking ownership of projects from start to finish. Fast learner and independent worker who balances self-direction with a collaborative, 'ask-first' mindset. Nice to have Experience in the mapping, GIS, or geospatial industry. Experience in a developer-focused or high-growth tech environment. What we offer Hourly fixed salary based on your experience (20-33€/hour) Annual personal performance bonus (can be multiples of the monthly salary) Flexible working hours Work remotely in Europe or from one of our beautiful offices in Brno (Czech Republic) Hardware equipment (laptop and widescreen external LCD) Work with interesting clients and major companies from all around the world Long-term work on innovative projects & space for professional growth Regular team-building events in the Czech Republic and Switzerland Friendly team See all the work benefits here About MapTilerOur products are used by some of the best cartographers on the planet, help manage humanitarian crises, forecast global weather, monitor historical sites, map out planes or Swiss trains, and much more. Whatever the subject, we ensure the “where” question is always answered. Our maps are viewed by hundreds of millions of people worldwide every month and it can be you who drives that visual change of the products that affect the masses. Read more about MapTiler's team and watch what we do. To apply: https://weworkremotely.com/remote-jobs/maptiler-product-marketing-specialist-maps-platform-remote-in-europe

Headquarters: Frankfurt am Main,Bucharest,Remote Germany Hessen,Espoo We are seeking a dynamic and experienced Senior Product Marketing Manager.  Product marketing managers at Matrix42 spearhead all marketing efforts for their assigned product(s). These individuals deeply understand their target audience’s everyday challenges and can clearly communicate how their product helps solve customer problems and create value. Through close collaborations with product owners, sales and marketing teams, product marketing managers can shape effective marketing content. Key requirements:Experience in driving cross-functional collaboration in technical and business teams, leading without direct authority. Ability to inspire and influence stakeholders across different levels of the organization to drive alignment and achieve objectives. Deep industry understanding, including customer needs, competitors’ landscape and emerging market trends and their impact on our business. Experience in driving sales readiness processes for new innovations or new products, including pricing, definition of product positioning, value proposition, product messaging and enablement. Excellent verbal and written communication skills Experience in product marketing content creation, including both thought leadership and product collateral.  Strong strategic thinking and analytical skills:  Strong analytical skills to analyze market data, customer insights, and performance metrics, informing strategic and tactical decisions. Ability to develop and execute comprehensive go-to-market strategies that align with business goals together with product, sales and marketing teams. MUST HAVES Master of science/engineering degree in related field or comparableExpert grasp of software engineering, computer science, or a related fieldMinimum 8+ years of experience in product marketing, preferably in the software business. Proven record of excellent verbal and written communication skillsProven track record of successful product launches and product marketing campaignsProven ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneouslyNICE TO HAVES MBA or proven result of a strong business acumenWe deeply care about our people and the work we do. Our culture is built on our strong values, and customer success is our top priority. Start your personal development journey with us, no matter if it is about personal or professional growth, we want you to reach your full potential through personalized goals and a life that you love. We want to do the right things - and do them right!Remote work is an essential part of everyday life, though we also deeply value the magic that happens when we all come together. Do you want to be part of building the European leader in service management software, and work in a culture that inspires you to grow? At Matrix42, you can!We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 25 -30 vacation Days (depending on the location) or that remote work is part of everyday life.But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:Learning & Development Opportunities - Up to 6 additional days off for personal or professional development - Log into our online platforms to expand your knowledge or improve your language skillsOne Social Day for you to assist in social settings or attend events which help improve our environmentBicycle leasing, the contract and insurance will run through usThe possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan or a monetary bonusAnd many more.. ask us about it!Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations. To apply: https://weworkremotely.com/remote-jobs/matrix42-senior-product-marketing-manager-m-f-d

Headquarters: Hybrid,London Most cat food contains just 4% meat, filled with powdered derivatives, grains, and fillers—cheap for companies, but hard for cats to digest.At KatKin, we do things differently. Our 100% Fresh-cooked, premium meat recipes are crafted by in-house vets and nutritionists to give cats the best, most natural nutrition—delivered straight to their door.KatKin is building a global challenger brand in cat health and wellbeing, going after a $50B global market. Beyond the core product of Fresh food for cats, KatKin’s vision is to build a set of products and services for Cat Parents to manage their cat’s health. Everything from litter and treats, to digital health management for your cat.Today, KatKin’s core DTC business is in the UK, with retail presence across the UK and Europe. We will expand DTC to the European market later this year.As Senior Growth Product Manager, you will be owning the digital journeys that convert site visitors into customers, across all acquisition channels. You will be solving the unique challenges we face, such as educating about a new concept, communicating value for money, and personalising the journey to suit different needs. Your work will directly contribute to the number 1 strategic focus of the company - growing the customer base.You will work closely with Product Design and Engineering as a product trio, in a fast moving Scrum environment. You will also build strong relationships with Growth, Creative, Cat Experts and other functions within the business to ensure high alignment and swift delivery. You will gain a deep understanding of customer pain points, identify the most impactful opportunities, design and implement the most effective solutions. You will own the strategy and roadmap for your area, ensuring we effectively educate customers on the benefits of fresh pet food while crafting a world-class digital experience to effortlessly explore and buy our products.Lead a cross-functional group. You will optimise conversion rates across acquisition channels, using data-driven insights and rapid experimentation.Identify the biggest opportunities. You will focus on accelerating product-led growth, leveraging research and analytics to focus efforts where they matter most.Prioritise effectively. You will balance quick wins with long-term growth, while diversifying and strengthening acquisition channels.Collaborate with Product, Design, and Engineering. You will build strong relationships and processes in order to launch and iterate fast on growth initiatives in an agile environment.Develop a deep understanding of customers. You will use qualitative and quantitative insights to uncover friction points and opportunities.Own key growth metrics. You will set north star metrics, track performance, analyse experiments, and optimise based on data.Experience in product-led growth, with a strong focus on acquisition CRO—you know how to run structured experiments that drive measurable impact.Data-driven decision-maker—comfortable using tools like Posthog and Looker, knowledge in SQL is a plus (or willing to learn).Customer-obsessed—skilled in conducting user research to deeply understand motivations, barriers, and opportunities.Strong A/B testing expertise—understands how to design, execute, and interpret experiments to maximise learnings.Thrives in fast-paced environments—proactive in solving challenges where processes may still be evolving.Collaborative leader—able to align and inspire cross-functional teams, creating an environment where experimentation and learning drive success. Experienced in working with Product Design and Engineering as a Product Trio is a plus.Creative and strategic thinker—comfortable pushing boundaries and challenging assumptions to unlock new opportunities.Experience in DTC or e-commerce business operating internationally is a plus.Competitive salary - £75,000 - £95,000An exciting opportunity to have full autonomy in an area that can deliver visible impact to the business.25 days of holiday every year plus your birthday off and an additional day for every year at KatKin4 week WFA (work from anywhere) policyHybrid working, up to 2 days WFH (work from home) every week12-weeks paternity / maternity leaveDiscount on KatKin fresh food and pantry products for your cat, and £500 for new cat parentsComprehensive AXA health insurance including optical and dental£800 yearly personal development budgetMacbook ProCompany pensionRegular company socials and lunch provided on MondaysAll the fresh fruit, soft drinks, tea and coffee you can eat and drink; great banter and a cat (and dog) friendly officeNo egos and a small close-knit team To apply: https://weworkremotely.com/remote-jobs/katkin-senior-growth-product-manager

Headquarters: HQ | Berlin Forget traditional learning! We are Knowunity, Europe's fastest growing AI learning companion.Our purpose is to create a future where every student on the planet can access, enjoy, and benefit from the highest quality education. Since our founding in 2020, we've been committed to revolutionizing the way students around the world learn and engage with education.Today, we are Europe's leading AI learning companion. We provide a social community for over 18 million students, create hyper-personalized learning experiences for each user based on their specific needs, and accompany them through their school journey. Our AI companion guides students through the app, prepares them for exams, creates personalized flashcards, and truly motivates them to learn. With Knowunity, students do not feel forced to study but actually love to study and progress with their companion. We've made it possible for education to be fun and personalized for all students. Getting hooked on education has never been easier and the opportunities for a large company to be built in education have never been bigger!With millions of active users across 17 countries in Europe, North and Latin America, we are in the most exciting time in education and have built a leading AI learning company. Backed by over $25 million in funding from leading venture capital firms including Project A, Redalpine, Stride, Educapital and more, we are ready to change the world of education!Join us and be part of our educational AI revolution!We are looking for a motivated Product Engineer who has a strong product interest and is hungry to grow their knowledge and career in a fast-paced environment. You will be part of a 20-person Engineering Department, reporting directly to our Product and Tech Leads.Your mission will be to...Build and own products that are used by millions of studentsDevelop opinions about product, be able to communicate them, and turn them into features. Be able to explain why a feature matters to users and how it moves metricsCare more about outcomes and impact rather than the exact implementation, or the tools used to solve the problemThis mission is awesome, because you will…Have the opportunity to grow and learn within an experienced teamOperate in a fast-paced start-up environmentHave a say in product decision-makingPlay an integral part in the expansion of Europe’s fastest growing AI learning startupHave direct impact with your decisions on millions of students from around the globeLeveraging state-of-the-art AI tools (e.g. Cursor, o1)You thrive in a fast-paced start-up environmentYou have experience with software engineering in a start-up environmentYou have experience with at least one frontend/mobile framework (Flutter, React, Vue.js) OR one backend programming language (e.g. Go, TypeScript, Python)You have a strong interest in consumer productsYou believe in the power of speed and execution and love to get your hands dirtyYou are obsessed to serve the user and strive to deliver over sticking to processes We’ve got benefits, perks, and, perhaps most importantly, heart. We support and help each other, just as Knowers do on Knowunity. And, yeah, we also have other cool offers like a hybrid work policy, Urban Sports Club, a packed team events calendar, and more. Check it out below!Memberships: Urban Sports Club, become.1, Likeminded Discounts: Corporate benefits, FutureBens, Plantclub Events: Team events, company events, sports & wellbeing eventsDevelopment: Personal development budget, hackathons, mentoring Office: Breakfast, fruits & snacks, coffee, tea & soft drinks, dog friendlyRemote: Hybrid work, travel budget, team workationsOur Tech StackDid we spark your interest to join our educational revolution? Click on "Apply for this job" and submit our short application form. We encourage you to apply even if you do not meet all of the requirements.We can't wait to hear from you! At Knowunity, we actively foster an inclusive and diverse workplace that ensures equal opportunity for all qualified applicants, regardless of nationality, ethnic or national origin, skin color, religion, sex, gender identity or expression, sexual orientation, physical or mental disability, or marital status. Please refrain from including your picture and age with the application. To apply: https://weworkremotely.com/remote-jobs/knowunity-product-engineer

Headquarters: Casablanca inyad is looking for a Customer Support Specialist to increase our brand and ​product's visibility, through ​  building relationships and communicating with potential customers using popular social media platforms.Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)Answering comments on social media and responding to inquiries by connecting with internal teamsSpending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.Maitaining documentation related to customer supportStrong ability to work individually as well as part of a team.Good written and oral communication skills (Classical Arabic, French and English)Extremely rigorous, punctual and well organized  To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support

Headquarters: Remote Interop Labs is growing, and we’re looking for a Product Marketing Manager to join our team! In this role, you’ll be the go-to expert for taking Axelar’s products to market; from messaging and positioning to hands-on GTM execution.If you’re passionate about Web3, enjoy working cross-functionally with product, sales, and marketing teams, and thrive in fast-paced, startup environments, this role is for you.Develop compelling product messaging and positioning that highlights the value of Axelar products (ITS, Amplifier, and more).Plan and execute go-to-market strategies for new product launches and feature updates, ensuring alignment with key stakeholders.Conduct market research and competitive analysis to refine messaging and identify opportunities for differentiation.Collaborate with the Head of Marketing, product, and sales teams to ensure seamless product adoption and customer success.Serve as the voice of the customer by gathering feedback and translating it into actionable insights for the product team.Track and analyze the success of marketing initiatives, refining strategies to optimize results.5+ years of product marketing experience in technology companies, ideally within Web3, blockchain, or developer-focused products.Proven track record of launching products and driving adoption through hands-on marketing efforts.Experience with competitive analysis, market research, and crafting GTM strategies.Ability to work cross-functionally in a standalone role while collaborating with a diverse, global team.Comfortable in a startup environment where priorities shift, and speed is key.Exceptional communication and storytelling skills, with both technical and creative expertise.Passion for Web3 and a strong curiosity about how blockchain can drive innovation.Autonomous, distributed environment with the opportunity to work collaboratively in a diverse team worldwide.The scope to contribute to high-impact work and make a difference in a decentralized protocol.The chance to challenge yourself whilst learning heaps of stuff in the process.Unlimited time off throughout the year to rest and recharge.Competitive compensation with stock options, experiencing growth from the initial phase. To apply: https://weworkremotely.com/remote-jobs/interop-labs-product-marketing-manager

Headquarters: Dublin At eDesk, we’re transforming the way eCommerce businesses handle customer support. Our AI-powered, multi-channel helpdesk enables merchants to automate and streamline their customer interactions, making support faster, smarter, and more effective. As we continue to disrupt the industry with cutting-edge AI solutions, we’re looking for forward-thinking product managers to drive our vision forward.We’re looking for a Product Manager to take ownership of key product initiatives, shaping the future of AI-powered customer service. In this role, you’ll be responsible for identifying high-impact opportunities, defining solutions, and delivering meaningful outcomes in a given quarter. You will work cross-functionally with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems.A key focus of this role will be embedding deeper AI agents into our product, increasing automation, and enhancing the level of autonomy in our support platform. You’ll play a critical role in evolving how AI operates within eDesk, improving accuracy, trust, and usability while balancing automation with human support.YOUR ROLE AT EDESKDrive AI-powered innovation – Identify and shape opportunities for AI to increase automation, efficiency, and customer success.Own the roadmap & execution – Define product priorities, set clear goals, and deliver impactful outcomes in a given quarter.Be data-centric – Analyze product usage, customer feedback, and performance metrics to inform decisions and measure success.Shape product work effectively – Work closely with design and engineering teams to develop intuitive, scalable, and high-quality solutions.Understand the customer deeply – Engage with users to understand pain points, improve workflows, and ensure AI enhances—not hinders—their experience.Balance AI and automation thoughtfully – Ensure that AI-driven features enhance, rather than complicate, the support experience.Collaborate cross-functionally – Partner with commercial, success, and engineering teams to ensure alignment on goals and execution.8+ years proven experience in product management, ideally in SaaS, customer support, or AI-driven products.Strong product thinking and design sense – Ability to shape product work that is intuitive, scalable, and delivers meaningful customer value.Outcome-oriented mindset – Focus on delivering measurable impact rather than just shipping features.Data-driven decision-making – Comfort in analyzing data, running experiments, and iterating based on results.Customer-savvy – Ability to understand customer needs and translate them into effective product solutions.Domain knowledge in AI & LLMs is a plus, but not a requirement – Familiarity with AI-driven automation and the evolving role of LLMs in customer support is beneficial but not a hard requirement. We value a strong product mindset over deep technical AI expertise. To apply: https://weworkremotely.com/remote-jobs/edesk-product-manager