Headquarters: Canada (Remote) About the Role:An AI Experience Engineer owns the full lifecycle of the journeys our customers have with Upgrade's AI agent on chat, voice and email: creation, optimization, edge case handling and containment growth. They build journeys in Sierra's no-code tooling, partner with Upgrade's product groups to bring their servicing flows to the agent, and are accountable for whether the agent resolves the customer's issue safely, accurately and without a human. We are hiring an AI Experience Engineer to own Upgrade's customer-facing AI agent. You will sit between engineering, product and customer operations. You will turn servicing workflows, such as making a payment, checking loan details, updating an address or enabling autopay, into production journeys and keep improving them after launch. You will build and own the journeys end to end, from first draft to steady state. The work is part builder, part analyst: design the flow, handle the edge cases, read the transcripts, and keep raising containment. Containment, CSAT, transfer quality and hallucination rate are your metrics. Within your first year, you will own a portfolio of journeys across products (Personal Loans, Card, BNPL, HELOC, Deposits) and help set the standards for how Upgrade builds, tests and ships AI experiences.   Our Core Technologies Sierra Agent Studio (no-code journeys), Sierra simulations and conversation analytics, GraphQL and REST APIs (as journey tools), Genesys (contact center handoff), SumoLogic, Grafana, SQL, Javascript/Typescript, Claude and other LLM tools.   What You'll Do • Journey creation: Design and build Sierra journeys in Agent Studio for chat, voice and email, from discovery with operations through production rollout • Optimization: Review transcripts, recordings and analytics every week, find where conversations fail or transfer, and ship fixes to journey logic, instructions and knowledge • Edge case handling: Map the unhappy paths (failed payments, mismatched identity, delinquent accounts, unsupported requests) and make sure each ends in a correct answer or a clean handoff • Containment: Own containment and CSAT targets per journey, run staged rollouts (1% → 100%), and prioritize the work that moves those numbers most • Product partnership: Work with product groups (Personal Loans, Card, BNPL, Deposits) to scope new journeys, keep journeys current as products change, and define the APIs the agent needs • Safety and compliance: Apply tiered authentication and step-up verification, verbatim compliance language and guardrails against hallucination and off-policy answers • Handoffs: Design transfers to human agents in Genesys with accurate summaries and auth context • Testing: Build simulation and regression suites so every journey change ships with evidence it did not break existing behavior • Monitoring: Watch latency, errors and drop-offs in SumoLogic and Grafana, and own the alerts • Voice tuning: Latency, filler phrases, interruptions, personality and tone • Sierra relationship: Be the technical owner on our side, escalate platform issues and shape roadmap asks   What We Look For: • 3–5 years of Frontend Software Engineering experience, or equivalent experience in Solutions Engineering, Conversational AI or Technical Product roles • Working knowledge of how LLM agents behave: instructions, tool calls, knowledge retrieval, and where each one fails • Experience building evaluations for non-deterministic systems: test sets, simulations, LLM-as-judge, regression gates • Enough technical depth to read API specs, work with backend engineers on REST and GraphQL integrations, and reason about authorization and permission scopes • Working knowledge of JavaScript/TypeScript, with the ability to build and maintain coded journeys and integrate APIs within conversational AI platforms. • Product and customer mindset: you understand ops procedures, you read transcripts, care about tone, and measure success by whether the customer's problem got solved • Ownership in production: rollouts, monitoring, log analysis and incident response • Clear writing and the ability to work with non-engineers in operations, compliance and legal   Nice To Have: • Hands-on experience with Sierra Agent Studio, or a comparable no-code agent platform (Decagon, Ada, Kore.ai, Google CCAI, Amazon Lex/Connect) • Voice AI experience: speech-to-text, text-to-speech, latency tuning, barge-in handling • Contact center systems such as Genesys, and agent handoff design • Background in fintech or another regulated industry (UDAAP, FDCPA, TCPA, PCI, SOC 2) • Conversation design or UX writing experience   What We Offer You:  • Competitive salary ($140K-$180K CAN) and stock option plan • Paid coverage of medical, dental and vision insurance  • Flexible PTO • Opportunities for professional growth and development• Paid parental leave • Health & wellness initiatives To apply: https://weworkremotely.com/remote-jobs/upgrade-ai-experience-engineer-conversational-ai

Headquarters: Remote - Ireland About the Role Abnormal AI is looking for a Customer Solutions Engineer to join the Technical Account Management team. This role gives Abnormal a flexible, technical resource for situations that fall between standard support and a long-term, dedicated Technical Account Manager. Customer Solutions Engineers are floating technical specialists who partner with CSMs for the duration of a specific need, triggered by things like recurring support cases, asks beyond the typical support experience, or short-term project-based work. The ideal candidate combines deep technical fluency with strong triage judgment and is comfortable moving between engagements without an existing playbook. What you will do  Serve as a flexible technical resource CSMs can bring into challenging or recurring account situations that a standard support case isn't built to resolve. Take on short-term, project-based technical engagements for customers without a dedicated TAM. Partner with CSMs to assess customer technical needs, join investigative or best-practices calls, and determine the right next step. Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive tuning that prevents issues from recurring. Document session recaps and next steps in the CRM so recommendations are clear to the customer and visible to the broader team. Advise customers on underused contracted features and flag upsell or professional services/deployment opportunities where relevant. Recognize when a situation exceeds this role's scope and hand it to the Critical Situation Manager or Technical Support with a clear, documented hand-off. Surface patterns across engagements to Product, Engineering, and Customer Success to drive systemic improvement. Must Haves  3+ years in a customer-facing technical role (email infrastructure, IT security/administration, engineering, or technical support) in enterprise SaaS or cybersecurity Solid grounding in Abnormal's platform and configuration best practices, sufficient to work independently with customers without a senior technical resource in the room Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical guidance or a more senior technical resource Comfortable stepping into a customer relationship for a defined engagement and stepping back out; this is not a standing account-ownership role Able to manage multiple concurrent, time-bound engagements across a broad book of business rather than a fixed set of named accounts Excellent communication skills across technical and business stakeholders, including comfort presenting to senior customer stakeholders Nice to Have  Familiarity with email authentication/delivery protocols and cloud email platforms (Microsoft 365, Google Workspace) Prior experience in a floating/pooled technical resource model (e.g., professional services, deployment, or solutions engineering) Bachelor's degree in a technical field, or equivalent hands-on experience   #LI-AA1A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-solutions-engineer-emea

Headquarters: United States, Remote Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.  IT Support Specialist About the Role 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms. You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We're looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive. What You'll Do Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions. Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments. Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes. Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services. Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato. Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike. Maintain accurate asset inventory and device lifecycle management. Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices. Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency. Create and maintain documentation, knowledge articles, and standard operating procedures. Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events. What We're Looking For 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing. Experience supporting macOS and Windows environments. Hands-on experience with Microsoft 365, Teams, Slack, and Zoom. Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA. Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms. Strong troubleshooting, communication, and customer service skills. Experience working in a fast-paced, remote-first environment. Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools. Interest in AI technologies such as Microsoft Copilot and Claude. Strong attention to detail, ownership, and a continuous improvement mindset. Bonus Points Experience administering Okta, Entra ID, Intune, or Iru. Experience with Workato or workflow automation platforms. Experience supporting AI platforms and governance practices. ITIL, Okta, Microsoft, Apple, or security-related certifications. Experience supporting executive stakeholders and globally distributed teams. Success in This Role You'll thrive in this role if you're customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be measured through service quality, SLA performance, knowledge sharing, asset management accuracy, and contributions to automation and process improvement.     Base Salary Range: $73,577.25 - $103,913.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and PolicyOur Benefits:  Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.  We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.  Equal Opportunity Employer:  6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.  We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com  To apply: https://weworkremotely.com/remote-jobs/6sense-it-support-specialist

Headquarters: Maryland; Remote - Virginia; Remote - Washington D.C. CSQ427R326 Please note: Due to federal contract requirements and client-site access obligations, U.S. citizenship is required. As Director of Delivery Solution Architects (DSA), Public Sector, you will lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform. Your mission is to ensure that complex Data and AI initiatives—across federal civilian, defense, intelligence, state and local government, education, and public-sector-adjacent organizations—move from concept to production as quickly, securely, and effectively as possible. You will lead DSA managers and a growing team of Delivery Solution Architects responsible for technical strategy, customer outcomes, platform adoption, and usage growth across the Public Sector. You will bridge technical strategy and durable customer value, ensuring teams guide customers through architecture decisions, implementation planning, and scalable operating models for data, analytics, AI, and agentic applications. You will make investment and coverage decisions in collaboration with regional Sales and Field Engineering leaders, shape the value proposition of the DSA function for Public Sector, and build an organization that delivers predictable customer outcomes in a complex, high-growth environment. The Impact You Will Have: Build and lead: Recruit, coach, and scale a diverse, high-performing team of DSAs and managers. Foster a culture of psychological safety, collaboration, and customer obsession. Define, operationalize, and continuously improve the post-sales execution strategy for Databricks’ Public Sector business.   Partner with Sales, Solutions Architecture, Professional Services, Customer Success, and strategic partners to align account plans, technical success plans, resource investments, and growth strategies.   Establish scalable account assignments, customer coverage, prioritization, capacity planning, and resource-allocation practices for strategic Public Sector accounts.   Standardize how DSAs guide customers from use-case discovery and architecture through implementation, production go-live, adoption, and platform expansion.   Lead a technically excellent DSA organization with deep expertise in cloud data platforms, data engineering, warehousing, ETL/ELT, streaming, governance, machine learning, generative AI, and agentic applications.   Ensure customers receive practical, secure, scalable architectural guidance for production data products, analytics platforms, AI applications, and mission-critical workloads.   Apply Public Sector-specific requirements—including security, compliance, governance, mission continuity, procurement, and complex stakeholder environments—to architecture and delivery decisions.   Serve as a trusted executive technical advisor for select strategic customers, linking technical roadmaps and modernization programs to agency missions and measurable outcomes.   Build strong executive and operational relationships across customer technical, program, procurement, operational, and leadership stakeholders to accelerate adoption and long-term value.   Create operating mechanisms, playbooks, metrics, and review cadences to monitor customer health, delivery progress, adoption, usage growth, risks, escalations, and forecasted expansion.   Drive cross-functional resolution of delivery blockers and escalations, while providing leadership feedback on field processes, product needs, programs, and organizational investments. What We Look For: 7+ years of customer-facing experience in technical delivery, architecture, consulting, customer success, professional services, or post-sales leadership roles.   5+ years of people-leadership experience, proven ability to recruit, coach, develop, and build career paths for high-performing technical talent, including success leading managers and scaling multi-level technical organizations. Experience building and leading post-sales, delivery, customer success, architecture, consulting, or professional-services organizations.   Deep expertise in cloud data and AI technologies, including data engineering, data warehousing, analytics, ETL/ELT, data governance, machine learning, data science, and AI.   Demonstrated success delivering production-grade data products, analytics platforms, AI solutions, and other scalable, secure, and governable customer workloads.   Ability to lead teams through architecture decisions, technical success planning, delivery execution, production go-lives, and customer-growth strategies.   Deep understanding of Public Sector and regulated customer environments, including mission priorities, complex stakeholder models, governance requirements, and long planning cycles.   Executive presence and business acumen to engage senior leaders, manage strategic accounts, and make portfolio-level resource, investment, coverage, and prioritization decisions.   Strong cross-functional leadership and communication skills, with a track record of partnering across Sales, pre-sales, Professional Services, Customer Success, Engineering, Product, Marketing, and external partners to resolve escalations, mitigate risk, remove blockers, and improve customer outcomes. Additional Requirements: U.S. citizenship is required due to Public Sector client-support requirements. Willingness to travel up to 30%, primarily within the Washington, D.C. metro area and to customer locations as needed. Bachelor’s degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent practical experience.    Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.  Zone 2 Pay Range$249,600—$343,200 USDAbout Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. To apply: https://weworkremotely.com/remote-jobs/databricks-director-delivery-solutions-architects-public-sector

Headquarters: EMEA Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Rosie, Events Team Manager here at Customer.io, and I am looking for an Events Marketing Manager to own our in-person events across EMEA. You'll lead live field events, hosted customer and prospect experiences, and sponsored conferences across the region, and run our monthly EMEA webinar. You'll partner closely with Demand Gen, Content, Design, Partnerships, and EMEA Sales to create events that feel polished, thoughtful, and unmistakably "us" - tailored to EMEA markets rather than a copy-paste of NA programming. You'll ramp alongside our Events Manager, who currently supports the region, and take full ownership of EMEA within your first 90 days. This role includes 15%+ travel for EMEA field events, conferences, and onsite support. What we value Human-centered experiences. You create events that feel thoughtful, relevant, and genuinely useful - built for EMEA audiences. Collaborative energy. You work smoothly across teams and time zones, and make alignment feel easy. Insight-driven decisions. You let data guide you while keeping the attendee experience at the center. Action with intention. You move quickly, adapt gracefully, and learn from every event. Operational clarity. You bring structure, calm, and consistency to fast-moving, cross-market work. What you’ll do Event planning & coordination Own and manage the EMEA in-person events calendar - field events, hosted experiences, sponsored conferences, and activations across the region Partner with the Events Team and Demand Gen to define goals, audiences, formats, and success metrics specific to EMEA markets Evaluate EMEA sponsorships, speaking slots, and event formats against goals Work closely with cross-functional partners to ensure every event feels cohesive with global campaigns while staying relevant to EMEA audiences Execution & project management Manage day-to-day logistics: vendor coordination, timelines, run-of-show, speaker prep, and on-the-ground support for EMEA events Partner with Content, Brand, Product Marketing, and Sales to develop compelling event assets and presentations Oversee registration flows, pre-event communication, and the attendee experience from first touch to follow-up Step in wherever needed to keep events running smoothly, calmly, and on-brand EMEA webinars (about one per month) Run our monthly EMEA webinar end to end - topic and speaker selection, registration, promotion, and follow-up - timed and localized for a European audience Partner with Content and Product Marketing to adapt or build webinar content that lands with EMEA audiences Build and optimize registration pages, forms, and workflows for EMEA campaigns Audience growth & promotion Execute multi-channel promotional plans across email, social, and partner channels for EMEA audiences Collaborate with Demand Gen, Marketing Ops & Sales to ensure EMEA lead capture, routing, and follow-up happen correctly and quickly Manage attendee communication throughout the event lifecycle Performance & optimization Track EMEA event performance - pipeline, revenue, deal acceleration, and event engagement Share insights and recommendations to continually improve ROI and attendee experience across the region Maintain documentation, templates, and repeatable workflows that make running EMEA events smoother and more scalable Partner with ops to ensure clean attribution and accurate reporting across systems What success looks like Regional ownership: EMEA events and webinars run smoothly, predictably, and feel built for the region Engagement growth: Attendance and engagement steadily increase across EMEA field events and webinars Sales alignment: EMEA Sales and Marketing feel tightly connected and supported by event-driven pipeline Sharper insights: You surface insights that help the program get sharper, smarter, and more efficient over time Better playbooks: EMEA-specific playbooks, templates, and processes get better and help the team move faster What we're looking for You're a hands-on, highly organized marketer who loves building great experiences and understands how events translate into revenue. You're comfortable owning a region end to end - you stay grounded under pressure, thrive in a distributed environment, and enjoy the cross-market collaboration required to make EMEA events exceptional. Based in the UK or Ireland (London or Dublin ideal) 4+ years in event marketing within B2B SaaS Experience running in-person events across formats (field events, hosted experiences, conferences), ideally across multiple EMEA markets Experience running webinars, and real excitement about doing both: a busy in-person calendar plus about one webinar a month Strong project management skills - you juggle timelines, tasks, and teams (and time zones) with ease Experience collaborating with Sales and supporting event-driven follow-up Comfortable with marketing automation tools (Customer.io, Marketo, etc.) and Salesforce Familiarity with webinar platforms (Livestorm, Zoom, Sequel) and event management tools Understanding of lead capture, UTMs, and event pipeline attribution Ability to partner with Rev/Marketing Ops to troubleshoot data flows and ensure clean reporting Comfortable with 15%+ travel Compensation & Benefits We believe in transparency. Starting salary for this role is $93,000 - $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with Recruiter 30-minute video call with member of the Events team 30-minute video call with Hiring Manager 60-minute Case Study Review video call with potential teammates All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. To apply: https://weworkremotely.com/remote-jobs/customer-io-events-marketing-manager-emea

Headquarters: Remote - USA About the Role Cybercrime doesn't wait for anyone to catch up to it, and neither do we. Abnormal AI is looking for an Enterprise Account Executive to join our SLED team, selling behavioral AI security solutions into large, complex State, Local, and Education agencies within a defined territory. We didn't bolt AI onto old security tools. We built our platform from AI up, to catch the human-targeted attacks that legacy tools miss, and public sector organizations need that protection as much as anyone. The ideal candidate is local to the Sacramento area and brings experience selling cybersecurity solutions into large public sector environments, particularly Enterprise-level SLED organizations, along with: Proven hunter focused on selling to large state and local government agencies, with a disciplined approach to early pipeline development and prospecting. Skilled at leveraging all five demand generation pillars: AE prospecting, SDRs, marketing, channel partnerships, and customer referrals. Strong qualifier with the ability to uncover public sector pain points and map them to compelling, value-driven solutions. Effective presenter who tailors demos and messaging to resonate with government stakeholders and address their specific challenges. Process-oriented with a consistent sales methodology and strong time management skills to manage multiple deals efficiently. Data-disciplined, maintaining accurate and up-to-date account and opportunity data across systems. Experienced in building business cases that quantify ROI and value for diverse public sector audiences, including IT, procurement, and leadership. Knowledge sharer who captures and organizes customer insights and lessons learned to support team learning. Skilled at guiding public sector customers through complex internal buying processes, including procurement and RFP cycles. Resilient and resourceful, with a strong track record of success in early-stage environments. Effective at leveraging internal teams such as Sales Engineering, Marketing, BDRs, Product, and Customer Success to drive results in the SLED space. What You Will Do Sell Abnormal AI solutions to large Enterprise SLED agencies with a mandate to overachieve new annual recurring revenue quota, not just hit it. Run the full deal cycle in your accounts: first conversation, technical evaluation, contract signature, and the upsell conversations that follow once they're a customer. Prospect and build new business opportunities to keep your pipeline ahead of target. Sell a platform that's actively expanding underneath you: what started as email security now covers identity, AI security, and insider threat, giving you more surface area to bring value to every agency. Partner with Customer Success to protect timely renewals and surface expansion opportunities. Keep your data sharp across Salesforce, Highspot, and Close Plan, because accurate pipeline is how the whole team plans and wins. Be the customer's advocate inside Abnormal, working with Sales Engineering, Product, and Marketing to get the right things prioritized so more revenue closes, faster. Must Haves Enterprise SLED Account Hunter: 8+ years of direct (not overlay) enterprise sales experience prospecting and closing large, complex SLED accounts. A proven track record of both closing new account logos and growing existing accounts through cross-sell and upsell within the State of California. Negotiation skill that holds up against large organizations and complex, multi-stakeholder sales cycles. A track record to back it up: consistent over-quota performance, ideally top 5% of your sales org. Technical fluency across security, email, cloud, and AI, enough to hold your own in a conversation with a security or IT leader. Cybersecurity or security-adjacent SaaS sales experience, selling subscription software to CISOs and security personnel. A builder's mindset: you've thrived somewhere early-stage, an underdog, or up against bigger incumbents, and you know how to build territory with limited resources. Comfort selling within a company that's still writing its next chapter. We're growing 40%+ year over year, protecting more than 4,500 customers including over 25% of the Fortune 500, and expanding fast from email into identity, AI security, and insider threat. That means more to sell, more to learn, and more room to make your mark than a mature market leader can offer.   #LI-LB2Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.Base salary range:$157,250—$185,000 USDA note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-account-executive-sled-sacramento-only

Headquarters: Americas Remote About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Caitlin, Senior Manager, Technical Support at Customer.io, and I'm looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You'll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing. You'll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You'll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes. You'll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use. What we value Empathy and curiosity: You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable. Clarity: You explain complex technical concepts simply and help others do the same. Collaboration: You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal. Thinking at scale: You look at how we do things today and see what could work better for the whole organization, then you help make it happen. Continuous learning: You stay ahead of evolving standards and see change as a chance to improve how we work. What you'll do Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR) Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization What we're looking for 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them Experience building or improving processes, documentation, or training that help a support or deliverability team scale Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience Located in the United States or Canada Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams Compensation & Benefits We believe in transparency. Starting salary for this role is $102,000 - $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. 30-minute video call with a Recruiter 45-minute video call with the Hiring Manager 60 minute Case Study Review call with Cross-Functional Partners 30 minute video call with potential Team Member 30 minute final video call with Senior Leadership All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.   To apply: https://weworkremotely.com/remote-jobs/customer-io-email-deliverability-specialist

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