Position: Customer Support Representative (German)

Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in German both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Attention to detail
• Empathic with genuine desire to help
• Ideally interested in marketplaces, shared economy and new technologies
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

Intro

iGaming.com is an international Media Group with 14 years of consecutive outstanding performance offering business growth through affiliate marketing.  

Our team of over 300 talented and dedicated professionals develops, maintains, and optimizes websites, ensuring they are well-designed and can be navigated intuitively. All content is tailored to experienced or interested players – we provide accurate, transparent, informative and up-to-date content around all aspects of igaming.  

Why work with us at iGaming.com?  
Because we are working to make a difference!


Not only are we driven to provide the best experience for our users and exceed our partners’ expectations, we know that our team is our most important asset. Therefore, we focus on creating a work environment where everyone can learn new skills and further develop their career, be it in-house workshops, training plans, online courses, or external training. And we excel by providing a good work/life balance – giving you the flexibility to work where and when you want and much more. In fact, you can decide if you want to work remotely or from one of our offices, for example, our Berlin office.  

We are continuing to grow and are hiring on all levels – Juniors, Experts and Managers.  

We want to expand our team! We are currently looking for a Senior Content Writer (English) – Casino, Canadian Market These Tasks Await

• Craft engaging, informative content about online casinos and sports betting for Canadian audiences
• Write comprehensive game and operator reviews, comparison guides, advice articles, news pieces, and blog posts
• Collaborate with our Project Management and SEO Teams to bring content briefs to life
• Edit and optimize content directly in WordPress
• Support project managers with organizational tasks (reporting, feedback, etc.)
• Partner with cross-functional teams to identify content improvements across our sites
• Lead content projects and maintain our high-quality standards
• Review and polish outsourced content before publication
• Stay current with content marketing trends and industry best practices

Your Profile

• Native English fluency with exceptional writing skills
• 2+ years of professional marketing copywriting experience (gambling industry experience is a major plus!)
• Solid understanding of the igaming landscape, particularly online casinos (even better if you have an interest in sports!)
• WordPress experience and familiarity with web development processes
• Working knowledge of on-page SEO best practices
• Strong research skills and attention to detail
• Excellent communication and the ability to work independently
• Deadline-driven mindset with flexibility to adapt
• French language skills are a bonus

We Offer You

• Work/life balance: flexible working hours, remote work
• Flexibility: work from our Berlin/ Varna office, from home, or anywhere in the world
• Development: regular feedback, coaching, educational resources, career development opportunities
• Remuneration: attractive salary, remote working subsidy
• Culture: growing team, highly motivated professionals from different cultural backgrounds, regular team events
• Internationality: an international team consisting of various professionals and highly motivated personalities
• Additional benefits based on location

Ready to join our team? We're looking for someone who can balance creativity with commercial savvy while keeping Canadian players engaged and informed.

If you feel like working with us, do not hesitate and apply today! Send us your CV and Cover Letter in English or send this offer to a suitable friend!
Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.

At Havenly Brands, we believe that everyone deserves a beautiful home they love. Founded and headquartered in Denver since 2014, we've grown into the #1 interior design service in the country. 

We believe home is a place for personal expression – a place that can inspire, comfort, delight, and work hard for you. We believe that a home should be livable, not precious; distinctive, not bland; beautiful, but attainable. That’s why we’re bringing together best-in-class home brands alongside innovative designer services to offer unprecedented access to personal, inspiring design. We’re building this generation’s premier destination for all things home.

Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Inside, St. Frank, The Citizenry, and Burrow. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Role Overview

Havenly is seeking a Director of Customer Experience (CX) to lead support strategy, operations, and innovation across our six-brand portfolio. Reporting to the VP of Operations, this leader will own the full customer journey, overseeing both onshore and offshore teams to deliver consistently exceptional service at scale.

The ideal candidate is a customer-obsessed operator who balances brand nuance with operational rigor. They thrive on improving satisfaction and loyalty while driving efficiency, scalability, and measurable business impact.

Key Responsibilities Customer Experience Strategy

• Define and execute a holistic CX strategy across six distinct consumer brands, ensuring both consistency and brand-specific service differentiation.
• Champion a customer-first culture through strong leadership, coaching, and organizational alignment.
• Design and optimize multi-channel support strategies (email, phone, chat, SMS, social, emerging platforms) to meet customers wherever they are.
  
  

Operations & Technology

• Own customer service platforms, helpdesk operations, and automation initiatives to improve speed, quality, and cost-per-contact.
• Lead the deployment of AI-powered solutions that scale service delivery while preserving human connection and empathy.
• Oversee CX workforce strategy, including in-house team development, offshore resource management, and vendor partnerships.
  
  

Cross-Functional Leadership

• Partner with supply chain, product, marketing, and finance to streamline order management, enhance customer communications, and reduce avoidable contacts.
• Build and evolve Voice of Customer programs, leveraging CSAT, NPS, and qualitative insights to inform product, merchandising, and operational roadmaps.
• Influence cross-brand initiatives to balance customer delight with sustainable margins.
  
  

Analytics & Performance

• Establish clear CX KPIs, dashboards, and reporting tools (e.g., Looker) to drive transparency and accountability.
• Lead CX forecasting and budgeting, aligning resources with projected contact volumes and business growth goals.
  Apply data-driven insights to prioritize initiatives, quantify ROI, and translate customer feedback into measurable improvements.

Who You Are

• Experienced CX leader with a track record in customer service, operations, or experience strategy within retail, ecommerce, or multi-brand environments.
• Skilled in leading large, geographically distributed teams (onshore and offshore) through growth and transformation.
  Data-driven operator with fluency in CX systems (e.g., Kustomer), order management platforms (NetSuite, Shopify, 3PL WMS), and analytics tools.
  Resilient and adaptable, able to lead through complexity, ambiguity, and change while keeping teams engaged and motivated.
  A collaborative leader who breaks down silos and builds strong cross-functional partnerships.
  Positive, empathetic, approachable, and able to balance high performance standards with humor, levity, and humanity.

Additional details

This is a full‑time exempt remote position based in the United States. Preference will be given to candidates in the Denver, CO metro area.

The targeted compensation for this position starts at $120,000, dependent upon experience and location. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts and anniversary merchandise credits.

Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.

Applicants must be currently authorized to work in the United States on a full‑time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.

Headquarters: Narberth, PA 19072, USA URL: http://www.uxwoman.com About the Program: Every year, we sponsor 2 remote UX apprentices from anywhere in the world to join us for 7 months, either in the fall or spring seasons or online. Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry. Apprentices take our program for free and receive 1:1 mentorship throughout the 7-month program. Alumni UX apprentices go on to make between $85,000 -$130,000 in UX design, product design, UX research, or service design roles after they complete the program. We are committed to helping women, immigrants, POC, and LGBTQ folks break into tech and land 6-figure UX jobs. We help you land 6-figure UX jobs or coach you till you get it. Apprenticeship Requirements: This apprenticeship program is open to new grads and UX career changers alike! Here are some apprenticeship requirements to keep in mind before applying: Interested in creative career paths in UX research, UX design, product design or service design Willing to commit 5-10 hours of work per week to complete program deliverables Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules Open to feedback from UX mentors and demonstrates a willingness to revise design work Apprenticeship Program Learnings: Build digital products and services 0-1 Lead end-to-end design process for a startup idea or topic of your choice Lead product scoping and feature scoping, as well as entire project management Identify target market for product and position product for launch success Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.   How to Apply: Please fill out our application form to apply for UX Woman sponsoring your participation in the program. The application takes 5 minutes to complete and will ask you to send in your LinkedIn profile and resume, as well as ask you about why you are interested in this program. You do NOT need to have a UX resume or portfolio to apply- we consider folks who are at the very beginning of their career change, who are still exploring multiple career options. You will receive UX tips and challenges via email to help you with your transition into UX and will be contacted by us if you are being considered for the apprentice program. Once contacted, you will go through a brief interview process before joining the cohort. Due to the large volume of applicants, we cannot contact all applicants about their application status. If you don’t hear from us about an interview within 2 months of applying, please consider your application closed. We consider applicants on a rolling basis. To apply: https://weworkremotely.com/remote-jobs/ux-woman-entry-level-product-design-apprenticeship

Headquarters: Narberth, PA 19072, USA URL: http://www.uxwoman.com About the Program: Every year, we sponsor 2 remote UX apprentices from anywhere in the world to join us for 7 months, either in the fall or spring seasons or online. Our UX apprentices work through the end-to-end UX design and UX research process for a startup idea of their choice that will help them attract hiring managers in that topic space or industry. Apprentices take our program for free and receive 1:1 mentorship throughout the 7-month program. Alumni UX apprentices go on to make between $85,000 -$130,000 in UX design, product design, UX research, or service design roles after they complete the program. We are committed to helping women, immigrants, POC, and LGBTQ folks break into tech and land 6-figure UX jobs. We help you land 6-figure UX jobs or coach you till you get it. Apprenticeship Requirements: This apprenticeship program is open to new grads and UX career changers alike! Here are some apprenticeship requirements to keep in mind before applying: Interested in creative career paths in UX research, UX design, product design or service design Willing to commit 5-10 hours of work per week to complete program deliverables Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules Open to feedback from UX mentors and demonstrates a willingness to revise design work Apprenticeship Program Learnings: Build digital products and services 0-1 Lead end-to-end design process for a startup idea or topic of your choice Lead product scoping and feature scoping, as well as entire project management Identify target market for product and position product for launch success Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.   How to Apply: Please fill out our application form to apply for UX Woman sponsoring your participation in the program. The application takes 5 minutes to complete and will ask you to send in your LinkedIn profile and resume, as well as ask you about why you are interested in this program. You do NOT need to have a UX resume or portfolio to apply- we consider folks who are at the very beginning of their career change, who are still exploring multiple career options. You will receive UX tips and challenges via email to help you with your transition into UX and will be contacted by us if you are being considered for the apprentice program. Once contacted, you will go through a brief interview process before joining the cohort. Due to the large volume of applicants, we cannot contact all applicants about their application status. If you don’t hear from us about an interview within 2 months of applying, please consider your application closed. We consider applicants on a rolling basis. To apply: https://weworkremotely.com/remote-jobs/ux-woman-entry-level-ux-design-apprenticeship

Headquarters: CYBERSPHERELIMITED URL: https://cybersphere-limited.com CYBERSPHERELIMITED is an innovative global trading firm that blends cutting-edge technology with in-depth market insights to help clients maximize their financial outcomes. As part of our expansion, we are seeking a motivated Crypto Trader to join our team, receive full training, and develop within a fast-paced, tech-driven environment. Your Role: Track cryptocurrency market trends and execute trades based on real-time data Maintain and update trade records, ensuring accuracy in trade execution Analyze market movements, news, and developments to inform trading strategies Collaborate with senior traders to refine strategies and decision-making processes Participate in continuous learning and development programs to grow your trading skills What We Offer: Fully remote role — work from any location Flexible hours that fit your personal schedule Comprehensive training and career growth opportunities A team of experienced traders to mentor and support you Ideal Candidate: Passionate about cryptocurrency and financial markets Strong analytical skills with the ability to interpret market data A self-motivated individual with a proactive approach to learning Comfortable working in a fast-paced, remote environment Ability to stay calm under pressure and make data-driven decisions Excellent communication skills and a team-oriented mindset No prior trading experience required — a willingness to learn and grow is key To apply: https://weworkremotely.com/remote-jobs/cyberspherelimited-junior-crypto-analyst-trader-remote-training-included-1

Headquarters: Boston URL: https://communityphone.org About the role We are looking to expand our support team and are hiring Customer Support Representatives who love to delight our landline users. An advanced command of the English language is required for this role.  You will... Track customer concerns, identifying trends, and driving calls Work Cross-Functionally to remove customer obstacles Ensure every customer has an extraordinary experience Understand why customers wish to cancel and working on solutions to keep customers satisfied Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues  You are... Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people Kind to your core Able to Adapt quickly to change Excellent in both Verbal and Written English Communication skills A Skilled Multitasker and Organizational by nature Experience with Zendesk, Hubspot or similar technology  Compensation: We are hiring globally and paying $6/hour as a base salary with additional commission potential  Shifts: Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.  Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.     To apply: https://weworkremotely.com/remote-jobs/community-phone-customer-support-representative-egypt

Headquarters: Charlottetown, PE URL: https://www.silverorange.com/ The company silverorange is a design and development agency based in Canada. When pursuing work, we focus on interesting and meaningful projects. Over our 25 years as a company, we've worked with well-known technology organizations like Duolingo and Mozilla, not-for-profit organizations working in areas including affordable internet access for low-income families, and with world-renowned doctors training other doctors through online education. We’re proud of the fantastic products we’ve built in partnership with our clients and we’re actively invested in the processes behind these products. We are committed to fostering a team-focused approach in our work of building great user-focused systems, while also placing a serious emphasis on quality of life, openness, empathy, and a supportive work environment. The position We’re looking for an intermediate or senior iOS native app developer to join our team. You’ll start your silverorange career focused on a medical education client, joining our existing team of experienced native app developers. You’ll help maintain existing, widely-used iOS native apps, as well as contribute to planning and implementing new features. This position is available immediately and we will work with you to get you started as soon as possible. Responsibilities Implementing features and improvements on a Swift-based iOS app. Reviewing code and content changes from other developers on iOS projects. Communicating with team members and clients to understand and balance requirements. Identifying and helping to address technical design issues in apps. Writing tests for your work. Requirements Be eligible & available to work from Canada. Eligibility to travel to the United States for occasional client meetings is an asset. Be able to quickly learn and understand new systems. Have experience with Swift and SwiftUI. Have experience with the release process on the Apple App Store. Have experience developing reasonably complex integrated systems. Have collaboratively developed features within a team. Have experience with testing and continuous integration processes. Be able to communicate clearly with clients and co-workers across multiple time zones. Several of our key clients are in California and we have team members across Canada. While not required, if you have any of the following skills let us know: User interface and interaction design experience. Working with media playback and data synchronization. Working with Google Cloud Firestore's Firebase product. Experience with reactive programming using Apple’s Combine framework. Project or product leadership experience in any profession or industry. Growth & ownership Our team is co-operative and will help you learn and expand your skills via mentoring, team-wide support, and learning opportunities. All members of the team are encouraged and given space to grow as individual contributors, and have ongoing opportunities in project and team leadership. We’re excited to hear your fresh ideas and approach. We have decades of collective experience, and we all continue to become better at what we do by both teaching and learning from each other. Add your voice to our mix! Opportunity for employee ownership is a fundamental part of silverorange (non-founders currently own more than a third of the company) and we’re currently working on new ways to transfer even more ownership to employees. Inclusion & diversity People with different backgrounds and experiences make us stronger, and we’re always looking for ways to improve. Our team is getting more diverse across many dimensions of diversity, but we’re still missing perspectives that could make our work better. We highly encourage people from traditionally underrepresented groups in our industry to apply—we’d love to hear from you. Remote working is just as good as local Our team has been remote-friendly for over 20 years, and remote-first for the last 10. We continue to improve our approach to having a dispersed team. This is a full-time remote position regardless of location, though you are welcome to work from our lovely offices in Charlottetown, Prince Edward Island, Canada if you wish. The majority of our team is full-time remote and 95% of our clients are remote. You’ll need to be comfortable working with a remote team regardless of your location. Typically all employees spend at least one week each year working from our Charlottetown office, so plan on visiting PEI semi-regularly. Though you may be working remotely, you’ll be an active member of a great and small but growing team, both here at silverorange and with our clients. Regular voice or video communication will help keep you in touch with the smart people with whom you’ll be working. Benefits & compensation Flexible work days, approached collaboratively with you to allow for the realities of appointments, family minding, and your everyday life. 3 weeks of paid vacation, on top of 10 paid days of civic holidays, and 3 weeks of paid company-wide shut down. Generous health and dental coverage, with 100% of premium covered by silverorange. New computer hardware every 3 years, and other tools as needed. Yearly company-wide bonuses based on overall company success, plus ownership opportunities and dividends for long-term employees. Salaries based on skills and experience ranging from CAD $64,000 - $90,000, with both annual company wide salary band adjustments as well as opportunities and expectation of ongoing career and compensation growth. Additional remote worker salary add-on of CAD $3,000 per year and a wellness salary add-on of $500 per year. How to apply We will be accepting applications until Monday, October 27th, 2025. We will begin reviewing applications and following up with candidates after October 27th. Click 'Apply Now' and include a copy of your resume, any links you have to relevant examples of recent work (GitHub or an equivalent profile is a great place to start), and an explanation of why you’d be great for the job. Tell us about an interesting project you’ve worked on or helped ship.  We want people to feel they can be their genuine selves at work, so we’d love to hear about who you are. If there is anything else you would like to share with us — i.e. a Medium account, online writing or select blog posts, etc. — please feel free to include those as well. If you require accommodations at any phase of the application or interview process, please let us know. We would be happy to support you and discuss accommodations as required. To apply: https://weworkremotely.com/remote-jobs/silverorange-ios-native-app-developer-2

Role 

This is a fully remote role.

As the Director of Contracting Product at Turquoise Health, you will play an integral leadership role on our Contracting Product team. You will be responsible for the vision and execution across our Clear Contracts product platform for payers, providers, and employers. The ideal candidate has experience with effective uses of AI and Machine Learning to improve SaaS platform functionality as well as experience in a startup environment, preferably with ownership of a product that manages disorganized documents, manipulates data, and/or creates financial models. This position requires expertise in back-office healthcare and reimbursement processes.

Qualified candidates bring a unique mix of B2B SaaS product leadership in a complex industry, an intense focus on users and eagerness to engage with them, a clear understanding of how to successfully incorporate AI technology into an otherwise archaic industry, and a degree of inventiveness and creativity that uplevels the entire team. As a leader in our Contracting Product organization, you will collaborate with a team of experts in healthcare reimbursement who possess in-depth knowledge of provider, payer, employer, and consultant dynamics. If you are a systems-thinker, passionate about solving complex problems that drive economic change, we invite you to join our dynamic team. Our Contracting product is foundational to our vision of creating a platform that facilitates transaction efficiency between numerous healthcare stakeholders. This is a high-visibility role that requires exceptional execution, effective decision-making and communication, and meticulous management.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities 

As Director, Contracting Product…

Most of the time, you’ll:

• Manage and mentor a team of Product Managers within our Contracting organization. 
• Own the roadmap and ship features that are reliable, useful, and extensible across stakeholders—from provider reps to payer analysts.
• Create and continually evaluate business cases for features, modules, and products. 
• Define and lead the product vision for our AI-enabled contracting infrastructure, in partnership with engineering, design, and subject matter experts.
• Design intuitive, scalable workflows that automate ingestion, structuring, reconciliation, and interpretation of contract terms and reimbursement logic.
• Apply your deep healthcare subject matter expertise to designing, developing and pressure-testing our approach to training LLMs. 
• Collaborate with AI engineers to develop, test, and refine models that enhance contract understanding and surface financial insights.
• Perform quality assurance on the performance of AI within Clear Contracts to ensure the product delivers an accurate, seamless, informative UX and avoids the common pitfalls of AI creating more chaos than clarity. 
• Ensure AI model performance and product UX meet a high bar for clarity, accuracy, and explainability.
• Drive adoption and learning, incorporating user feedback and behavioral data to iterate quickly and continuously improve contracting workflows.
• Become a go-to expert for the digital transformation and negotiation of healthcare contracting requirements for payers, providers, and employers

Some of the time, you’ll:

• Learn from our customers, the industry, and obsess over customer feedback to ultimately drive your product vision. 
• Develop, execute, and communicate the vision and roadmap for the Clear Contracts product both internally and externally across various channels. 
• Partner with cross-functional teams, including Legal, Finance, Sales, and Product, to ensure seamless contract execution and compliance.
• Build and maintain strong relationships with customers and partners, serving as the primary point of contact for contracting-related product discussions.
• Collaborate with healthcare reimbursement internal SMEs to ensure alignment between contracting terms and revenue realization.

Professional Qualifications - Healthcare Subject Matter Expertise Required

What you bring to the role:

• 5+ years of experience in product management for B2B SaaS workflow tools (contracting, document management, and/or financial modeling software preferred). 
• Deep Managed Care and revenue cycle subject matter expertise, powered by curiosity and interest in healthcare process improvement. 
• Demonstrated experience managing a team and cross-functional relationships with engineering and design. 
• Experience in an entrepreneurial-minded and fast-paced culture or organization with the ability to thrive in a dynamic startup environment with rapidly changing priorities. 
• Strong aptitude for systems-level thinking. 
• Proven track record of successfully owning and executing B2B product development initiatives with a specific focus on adding AI (advanced reasoning is a bonus) or machine learning features to a previously manual workflow or document repository. 
• Exceptional negotiation and communication skills, with the ability to influence and build rapport with internal and external stakeholders.
• Fluency with legal and compliance requirements related to contracting in the healthcare or technology industry.
• Excellent written and verbal communication skills. You are just as comfortable speaking to health systems, payer, and employer benefits leadership as you are speaking internally in front of a department.
• Existing understanding of the backend functions of the healthcare industry is a plus, but not required  
• Bachelor’s degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds.

Salary

The salary range for this full-time position is $200,000-$235,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

Benefits

• Competitive pay with equity options
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
• Company-sponsored disability & life insurance
• Flexible PTO
• 401(k) + 4% Matching
• Fully remote work + flexible working hours
• $750 work-from-home setup budget 
• Paid bi-annual in-person co-working weeks
• Quarterly $150 co-hanging stipend to meet up with coworkers
• Monthly $100 health and wellness benefit
• Generous paid family leave
• Annual $1,200 learning & development stipend

About Turquoise Health

At Turquoise, we're making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That's bonkers, right? We're working to fix that.

We're a Series B startup backed by top VCs a16z, Box Group, Bessemer Venture Partners, Tiger Global, Adams Street, and Yosemite. Most importantly, we're an accomplished group of folks (moonlighting as authors, bass players, improv instructors, chefs, linguists, and trivia buffs) with a passion for improving healthcare. We're eager to find ambitious and well-rounded teammates to join us on this mission.

Job Location

Turquoise Health is a fully remote company based in the US. We work with team members and contractors in the US and around the world, but we operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.

Disability Accommodation Email

Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health

Company Description

QAD Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. We make frontline workers more engaged and more productive, so their lives improve while contributing to positive business outcomes.  We do this by combining exceptional software and world class coaching.  There’s never been a better time to join our incredible team. Join us and help manufacturers drive change in their operations to increase productivity, increase employee engagement, and bring dignity and pride to frontline workers around the world!

Job Description

The Install Base Global Account Director is responsible for managing, retaining, and expanding relationships with QAD Redzone’s existing customer accounts.  This role focuses on ensuring customer satisfaction, driving adoption of Redzone modules, and uncovering new revenue opportunities through expansions, upsells, and renewals. This role will act as a trusted advisor, partnering closely with Customer Success, Implementation & Coaching,  Development/Engineering  and executive stakeholders to maximize the value customers receive from their Redzone investment.  

This position is Full Time, Exempt, Remote and required to travel up to 60% of the time, as required per seasonal business needs.  

Key Responsibilities

• Account Management & Retention
   

  • Serve as the primary relationship manager for an assigned portfolio of Redzone customers.
     

  • Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction.
     

  • Monitor customer health and adoption metrics, taking action to mitigate churn risk.
     

• Expansion & Growth
   

  • Identify opportunities to expand Redzone usage across additional sites, plants, or modules.
     

  • Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals.
     

  • Consistently achieve or exceed expansion and upsell targets.
     

• Customer Advocacy & Partnership
   

  • Build trusted advisor relationships with key stakeholders, from site directors to executives.
     

  • Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives.
     

  • Act as the voice of the customer internally, influencing product, services, and support improvements.
     

• Cross-Functional Collaboration
   

  • Work closely with Customer Success to ensure smooth onboarding, adoption, and training outcomes.
     

  • Partner with Marketing to capture success stories, references, and case studies from install base customers.
     

  • Align with Sales leadership to forecast expansion pipeline and revenue.

Qualifications

• Degree in Engineering, Sales, Operations or Business Management-preferred but not required.  

• 3-5 years’ experience in outside sales, preferably in the food, beverage, consumer packing goods (CPG) sector.

• Possess Subject Matter Expert (SME) knowledge of QAD Redzone’s products/services and be passionate about selling.

• Ability to negotiate successfully and have the necessary marketing skills. Fast learner and quick thinker.

• Ability to focus on both results and clients’ needs

• Self-motivated, and goal-oriented with a desire to deliver results and meet sales quotas.

• Ability to prepare presentations, communicate ideas and concepts clearly, confidently and persuasively.

• Ability to meet with prospects and clients, fostering trust and engaging with them to identify business needs.

• Ability to engage confidently with C level Executives and other decision makers.

• Advanced knowledge of MS Office (Word, Excel, Powerpoint) and applicable CRM (Salesforce).

• Sound judgement and excellent assessment skills.

• Strong written and verbal communication skills.

• Able to successfully manage multiple deadlines and tasks.

• Knowledge and ability to learn computer based, software required to perform successfully in this position.

• Ability to manage projects and time under stress and deadlines.

• Excellent interpersonal and organizational skills.

• Ability to work, adapt and grow in a high paced, competitive, rapid growth environment.

Additional Information

We are looking for bright, intelligent, dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage technology to change the way work is done. We ‘keep it real’ at QAD Redzone, so want to know who you really are. We love big personalities, with big ideas, who want to make a difference in the world. You will be hungry and driven and enjoy the challenge of changing an industry. You will be excited by the opportunity to work with the fastest growing company in the space, where hard work is recognized and rewarded accordingly.

Compensation Package:

• Base pay range: $120,000-$150,000 USD Annual (12 Months)

• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity

• This position is also eligible for commission

• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.  

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote