• Welcome new customers effectively via outbound phone calls and emails. This involves understanding their objectives, helping them get started, scheduling an onboarding meeting with the Solutions Engineer and ensuring they have the resources they need for a smooth start.
• Build and maintain strong relationships with customers. The Customer Success Specialist regularly checks in with customers to gauge their satisfaction, address any issues, and maintain open lines of communication.
• Anticipate potential problems and reach out to customers proactively. By providing guidance, resources, and support before issues arise, they help prevent churn and increase long-term satisfaction.
• Responsible for tracking customer health metrics, such as product usage, engagement levels, and feedback. By analyzing these metrics, the Customer Success Specialist can help the Customer Success team identify at-risk customers and implement strategies to improve their experience.
• Responsible for tracking customer progress along the mapped-out journey and presenting KPI to the Manager, Customer Success, on a regular basis.
• Whether it's handling support tickets or escalating critical issues, the Customer Success Specialist ensures that customer problems are resolved swiftly and effectively. They act as a liaison between the customer and other teams to facilitate problem-solving.
• Collecting and analyzing customer feedback is essential to understand their needs and improving the product or service accordingly. Customer Success Specialist leverages this feedback to advocate for customers within the company.
• TheCustomer Success Specialist is responsible for creating and providing educational resources, such as tutorials, webinars, and documentation to help customers maximize the value they get from the product or service.

• Associate degree required. Bachelor's degree preferred.
• 2 to 3 years experience in Customer Success and SaaS environment required.
• 2+ years of experience making outbound calls to customers is a plus.
• Working knowledge of HubSpot is required
• Comfortable with navigating multiple software and learning new ones.
• Possess a solid understanding of the company's products or services. Knowledge of RISA software is a plus.
• Manage multiple customer accounts, tasks, and priorities requires strong organizational abilities and attention to detail.
• Prioritize customer satisfaction and success, while striving to exceed their expectations, is central to this role.
• Excellent verbal and written communication skills are essential for interacting with customers, understanding their needs, and conveying information clearly and concisely.
• Understand and empathize with customers' challenges and goals and ability to reduce the intensity of a conflict are crucial for building strong relationships and providing effective support.
• Able to analyze problems, think critically, and devise efficient solutions is key to resolving customer issues promptly.
• Comfortable analyzing customer data and metrics to identify trends, risks, and opportunities for improvement.
• Able to work effectively with cross-functional teams, leveraging various departments' expertise and resources to enhance customer experience.
• Flexible and adaptable to changing circumstances, customer needs, and company goals.
• Manage time efficiently to balance reactive support with proactive engagement and follow-ups.

• 3 weeks of Paid Time Off
• 12 paid holidays
• Medical, Dental, Vision insurance starting the 1st of the month following date of hire
• Short Term and Long-Term Disability Benefits
• Flexible Spending Account & Health Savings Account
• Life & AD&D insurance
• 401(k) with a 5% employer match
• Annual Bonus
• Pet Insurance
• Employee Assistance Program

Torii is a fast-growing, VC-funded startup in one of the hottest emerging categories: SaaS Management. We help customers like Sisense, AppsFlyer, HiBob, iFood, and Payoneer discover and act on every single cloud application in their portfolio. Torii is backed by leading venture capital firms including Wing Venture Capital, Global Founders Capital, Uncork Capital, Entree Capital and LocalGlobe.

Torii, has recently been recognized by Gartner as a Leader in SaaS Management Platforms, as well as, being named a G2 Leader in both SaaS Spend and SaaS Operations Management among SMPs!

Location: USA (Remote)

Torii is transforming how enterprises secure, manage, and provision access across their SaaS ecosystem. As a leading SaaS Management Platform (SMP) with strong Identity Governance and Administration (IGA) capabilities, Torii gives security, IT, and procurement teams full visibility and control over their SaaS stack. By unifying discovery, access governance, cost optimization, and compliance into one platform, we empower organizations to reduce risk, streamline operations, and maximize the value of their software investments. With hundreds of forward-thinking customers and consistent growth, we’re on a mission to redefine how businesses govern and scale their SaaS.

We believe Customer Success is at the heart of that transformation. Our CSMs don’t just support customers—they unlock possibilities, elevate partnerships, and set the tone for how SaaS should be done. We are looking for an Enterprise CSM who brings energy, focus, and the drive to inspire both customers and teammates.

In this role, you will:

• Serve as a trusted advisor for enterprise customers, guiding them from onboarding through renewal.
• Shape SaaS strategy and drive measurable value for stakeholders.
• Build lasting partnerships rooted in trust, empathy, and operational excellence.
  
  

Who you are:

Customer Leadership & Growth

• Exceptional communicator—equally confident leading executive conversations and empowering end users.
• Understands and owns core metrics like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and how they contribute to the company’s overall success.
• Proven ability to drive timely renewals, facilitate expansion conversations, negotiate effectively, and forecast accurately.
• Team player who leads by example and raises the bar for those around them.
  
  

Technical & Analytical Strengths

• Strong technical curiosity: experience with SaaS integrations, APIs, SSO, IDPs (Okta, Azure AD, Google Workspace), HRIS, and IT ecosystems.
• Skilled at translating raw data into clear cost and time savings for customers.
• Analytical and data-driven—able to evaluate processes and recommend improvements.
• Familiarity with Salesforce, ChurnZero, Loom, Notion, Intercom, or similar tools.
  
  

Mindset & Approach

• At least 3+ years of B2B experience, with 1–2 years supporting enterprise-level customers.
• Strong interest or background in security, compliance, or governance.
• Proactive problem-solver who takes initiative, not just direction.
• Growth mindset with the ability to inspire customers and colleagues alike.
  
  

How we think about AI
We believe AI is a powerful tool to boost efficiency and free up time for the most important work—building relationships, solving complex challenges, and driving impact. You’ll be encouraged to adopt AI thoughtfully to streamline workflows and enhance team processes, but never to lower standards or generate low-quality “workslop.”

How we think about Security
Enterprise customers trust us with their data and security is non-negotiable. You should be comfortable partnering directly with CISOs, IT leaders, and compliance teams, earning their trust from the first conversation. Familiarity with security frameworks, compliance standards, and regulations across multiple industries will help you anticipate concerns, address risks, and position Torii as a reliable, enterprise-grade partner.

This is more than a CSM role, it’s a chance to help shape our culture while delivering career-defining impact for both customers and your team.

The salary range displayed is an OTE consisting of base and variable pay. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

Torii is proud to be an Equal Employment Opportunity Employer. Torii does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Founded in 2013, AdAction is a leader in performance-based mobile app marketing, partnering globally to deliver premium users at scale. Our collaborative team prioritizes innovation and strategic decision-making, fostering a dynamic and inclusive culture. AdAction is looking for individuals who thrive in an autonomous work environment, seek out ways to meaningfully contribute to our shared success, and embrace growth both personally and professionally.

With a fully remote workforce centered in talent hubs in Denver, Austin, and Chicago, we organize regular in-person events to enhance collaboration. Join us and make a meaningful impact from anywhere within our talent hubs.

AdGem, as part of AdAction, has been on an incredible growth trajectory — 8 straight quarters of quarter-over-quarter revenue growth — and we’re just getting started. As one of the fastest-growing rewarded advertising platforms in the market, AdGem is driving premium engagement for mobile apps, loyalty programs, and consumer brands.

We are seeking a Product Manager to join our Campaign Delivery Team. This role will serve as a bridge between research, planning, marketing, and execution, helping shape the future of AdGem’s products, features, and advertiser campaign strategies. You'll own the strategic development of key initiatives, guiding them through discovery, prioritization, execution, and performance tracking phases.

A key focus of this role will be leading the integration of AI tooling and solutions into both our external product offerings and our internal workflows. You’ll explore, validate, and champion AI-driven innovations that can increase efficiency, unlock new opportunities, and differentiate AdGem in a rapidly evolving market.

This role is designed for someone who thrives at the intersection of data, creativity, and collaboration. You’ll drive initiatives that elevate our offering, improve internal processes, and bring innovative solutions to market, ensuring that we’re delivering best-in-class campaign performance for our advertisers and users.

• Own and execute the product strategy and roadmap that powers and optimizes our advertiser campaign delivery

• Lead research efforts to identify customer needs, market opportunities, and feature innovations.

• Own the roadmap planning process by translating business goals, market research, and performance insights into a clear set of priorities and timelines, ensuring alignment across teams and stakeholders

• Lead the creation of actionable pre-dev roadmaps that bridge strategic concepts with technical implementation, reducing ambiguity before engineering engagement

• Oversee product and feature launches, ensuring seamless delivery and adoption
  

• Define measurement frameworks to assess the impact of new initiatives and drive continuous improvement, with a bias towards impact on core company goals and KPIs
  

• Partner with marketing and BD to promote new launches internally and externally, ensuring product narratives resonate with partners and clients.
  

• Serve as a connector across the business, fostering collaboration and ensuring initiatives are well integrated.  Participate in the development and refinement of core company goals and KPIs
  

• Help lead the integration and development of AI-driven tooling and solutions across both external product offerings and internal workflows, identifying opportunities where AI can increase efficiency, effectiveness, and innovation.

• Help guide the ongoing evolution of our product mindset and practices, ensuring we stay adaptive, collaborative, and always improving.
  
  

• 4+ years of experience in product strategy with a preference for experience in adtech or performance marketing.
  

• Strong analytical skills with experience in data analysis, A/B testing, and decision-making frameworks.
  

• Experience developing and executing go-to-market plans for new products or features.
  

• Knowledge of performance marketing KPIs and best practices.
  

• Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment.
  

• Strong communication skills (verbal and written), with the ability to translate complex ideas into clear narratives.
  

• Collaborative and proactive approach, with experience working across multiple teams.
  

• Experience and strong aptitude with AI tools and solutions, including applying emerging technologies to product strategy, data analysis, or operational processes.
  

• Located in the Denver, Chicago, or Austin areas.
  
  

• Curious mindset with a drive to ask questions and uncover opportunities.

• Hustle and ownership mentality — you’re not afraid to roll up your sleeves.

• Comfort with a Mission Aligned Team framework

• Comfort with Lead Product Management practices

• Comfort with data and the ability to use it to inform decisions.

• Energized by engaging with all parts of the business.
  
  

Our employees enjoy perks and benefits like:

• Health, vision, and dental insurance
  

• Up to 6% 401k match with no vestment period
  

• Generous PTO + company holidays
  

• Paid parental leave
  

• Flexible and remote-first work culture
  

• Team outings and happy hours
  

• Weekly UberEats credit
  

• Home office stipend
  

• Annual learning and development stipend
  

• Annual wellness stipend

Base Salary Range: $100,000-$125,000*
*Compensation will be determined by the education, experience, knowledge, and abilities of the applicant

• Manage and execute social media marketing campaigns across Facebook, Instagram, and LinkedIn.
• Design and develop high-quality presentations, including slide decks and custom 8.5x11 materials.
• Assist with video content creation, including scriptwriting and light video editing (via AI tools or script books).
• Write engaging scripts for a variety of topics and audiences.
• Edit and update existing presentation content (e.g., First-Time Homebuyer slide deck for real estate meetings).
• Refresh and recreate program materials such as the “Sell Like Builders” packets, including rate and payment updates (rebuilding files when originals are unavailable).
• Design property-specific open house flyers and create reusable flyer templates with updated details/photos via TotalExpert.
• Utilize Adobe Creative Suite or TotalExpert to produce visually compelling marketing collateral.

• Proven experience in social media marketing and content creation.
• Proficiency with Adobe Creative Suite and/or TotalExpert (or similar platforms).
• Strong presentation design skills with a keen eye for layout, branding, and visual storytelling.
• Experience with video editing tools and scriptwriting.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong attention to detail, creativity, and adaptability.

• Background in real estate or mortgage marketing.
• Familiarity with AI-assisted content creation and editing tools.
• Excellent written and verbal communication skills.

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided

TRAILD: Who are we? 

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.  

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.  

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure. 

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security. 

Hear how TRAILD customers speak about us here. 

The Role: Want to be a part of our exciting growth journey? 

We’re looking for a talented, passionate, and motivated Content Marketing Lead to join our team. This newly established role is critical in leading TRAILD’s content strategy, creation, distribution, and optimisation. You’ll have the chance to evolve the function to best support our marketing and business growth objectives. 

What You’ll Do: 

Content Strategy 

• Develop and implement a content marketing strategy across the funnel – from thought leadership to product education to demand generation assets – aligning with overall marketing and business goals. 

• Define content pillars, audience segmentation, and distribution strategies. 

• Build and maintain a content calendar, coordinating campaign timing and deliverables. 

• Lead content ideation cycles and collaborate with cross-functional stakeholders to surface new stories. 

• Prioritise and process content update requests. 

• Conduct competitor analysis and share insights with sales and marketing. 

Content Creation & Execution 

• Own the content creation process from ideation to execution, ensuring alignment with brand guidelines and messaging. 

• Translate complex SaaS topics into digestible, compelling narratives for both technical and business audiences. 

• Develop a scalable content creation engine, leveraging AI tools and lean workflows. 

• Produce a variety of content including videos, case studies, event collateral, social media posts, ad copy, sales materials, landing pages, website copy, infographics, guides, white papers, reports, eBooks, blog posts, emails, decks, and brochures. 

• Manage external agencies as needed, from briefing to production to revisions. 

• Optimise content using a test-and-learn approach, refining based on data. 

Content Distribution & Performance 

• Repurpose and distribute content across multiple channels – website, social media, emails, paid ads, partners, and sales enablement. 

• Analyse content performance, optimise based on insights, and drive creative excellence with A/B testing. 

• Apply SEO and content best practices to boost organic reach and lead generation. 

• Conduct regular reporting and share performance results with the team. 

Who You Are: 

• Significant experience in content strategy, creation, and execution. SaaS/Fintech/Accounting/ERP experience a strong plus. 

• Proven track record as a hands-on content creator, with some experience guiding or mentoring others, and a readiness to step into leadership as the team grows. 

• Excellent communication, editorial, and analytical skills with high attention to detail. 

• Strong understanding of SEO, social media, and content best practices. 

• Highly organised, self-motivated, and able to manage multiple priorities in fast-paced environments. 

• A strategic thinker with a collaborative mindset and a hands-on approach. 

The Perks of Working at TRAILD  

• Flexibility: we offer a range of remote, hybrid and flexible working options. 

• Global team: we are growing across APAC, NA and EMEA and have team all across the world. 

• We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it 

• Our team genuinely loves working at TRAILD: we scored a 85 on our 2025 eNPS survey.  

 Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment 

Location: Remote (US), preference for NYC

Travel: Required - venue site visits and client meetings across the country

ABOUT US
SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement.

ABOUT THE ROLE
Reporting into the Executive Director, we are seeking an experienced, client-facing Account Director to lead SINE Digital’s strategic relationships with Performing Arts Center clients across the US. This role will own both the commercial relationship and media delivery for venue clients, managing their digital strategy end-to-end. 

You’ll work closely with internal teams (media, data, insights, paid search, programmatic, paid social, etc.) to deliver best-in-class results, optimize campaign performance, manage budgets and reconciliations, and ensure client satisfaction and growth.

RESPONSIBILITIES

Client Strategy & Relationship Management

• Own the full digital strategy for assigned accounts
• Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate venue needs into media strategy and deliverables.

Media & Campaign Oversight

• Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently. 
• Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix).

Team Leadership & Collaboration

• Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment
• Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met
• Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery.

Budget Ownership & Reconciliation

• Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time.

Performance Analysis & Optimization

• Utilize data and insights to measure success, generate reports, and iterate on strategy
• Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics.

Production & Market Insight

• Because this role is specific to performing arts/Broadway tours, you’ll need to deeply understand the ticketing environment, audience behavior for live theatre, the seasonal rhythms of touring Broadway, partnerships with local venues, etc. Use that insight to guide strategy.

Requirements

• Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts
• Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred
• Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.)
• Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence
• Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations
• Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule.

WHAT WE’RE LOOKING FOR

• Deep knowledge of the performing arts or attractions venue space in North America, including marketing, ticketing, and CRM ecosystems
• Proven success managing digital campaigns that drive ticket sales, audience growth or measurable ROI for similar clients
• Experience handling media budgets and financial reconciliation
• Demonstrated ability to use data and insights to continuously optimize
• A collaborative mindset; able to work well internally across departments
• Willingness and ability to travel
• Strong communication, presentation, and commercial acumen.

Benefits

• A competitive salary between $110,000 - $130,000, commensurate with experience
• 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period)
• 3pm finish on a Friday
• Access to 401(K) Retirement Plan
• Access to Company subsidised healthcare and dental care
• Remote working with equipment allowance
• An abundance of free tickets to live events
• Structured personal development, a customised training programme and opportunities to attend industry conferences.

At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process,  let us know at careers@sinedigital.com - we’re here to ensure you have what you need to show up as your best self.

SINE Digital is the pre-eminent disruptive performance marketing agency with offices in London’s West End and New York.

Wide Ripples Digital Inc. is a forward-thinking digital marketing and consultancy firm. We specialise in providing innovative solutions for businesses globally. We are seeking a talented and creative Video Editor to join our remote team and help us design and develop visually compelling and user-friendly websites and landing pages.

Key Responsibilities:

Benefits:

• Competitive Salary: Receive a market-competitive salary commensurate with your experience and skills.
  
• Remote Work: Enjoy the flexibility of working remotely from anywhere.
  
• Professional Development: Opportunities for continuous learning and professional growth through workshops, training, and certifications.
  
• Collaborative Environment: Be part of a supportive and innovative team that values creativity and collaboration.
  

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. 

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.
  
  

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week

• 9-hour days

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You'll be asked to confirm the hours you're available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

1. If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.

2. If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.

3. Weekend availability is required. If you're not available on weekends this may not be the right time to apply. 

    

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Ready to Make an Impact? Apply Now! 

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• You will receive an email with the next steps in the process within 2 days of your application.

• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.