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Showing 10 of 2968 jobs

Strategy and Innovation Director

Company: Viz.ai
Location: USA
Published: 2025-10-22

About Viz.ai

Viz.ai is transforming healthcare with AI-powered care coordination. Our intelligent platform, Viz.ai One®, leverages advanced artificial intelligence to detect disease earlier, triage patients faster, and connect care teams in real time across more than 1,800 hospitals and health systems in the U.S. By streamlining complex clinical workflows and enabling critical decisions at the point of care, Viz.ai helps improve patient outcomes while delivering measurable value to providers, payers, and life sciences partners. Backed by extensive real-world clinical evidence, Viz.ai is shaping the future of healthcare delivery. Learn more at www.viz.ai.

The Role 

Viz.ai is seeking an entrepreneurial rockstar that will help lead and drive strategy for some of our most exciting new products and business lines. Viz is currently going through one of the most exciting periods in the company’s history with an unprecedented opportunity to build extremely impactful products that will touch the lives of thousands if not millions of patients. The Director of Strategy & Innovation role will be responsible for discovering, evaluating, and driving forward new opportunities for Viz, as well as tackling high priority strategic projects throughout the company that will help us grow faster. 

As the Director, you will be responsible for developing and implementing new processes, mentoring junior colleagues, establishing best practices, and navigating ambiguous situations. Success in this role requires an entrepreneurial mindset, versatility across multiple disciplines, and the ability to unite cross-functional teams (incl. Business Development, Clinical, Product, and Marketing). You’ll have the opportunity to engage in anything and everything in the pursuit of new Viz opportunities from conception to launch, including primary research & literature reviews, end-user research with physicians, data strategy, business case modeling, building E2E pitch materials, developing initial product prototypes, and pitching Life Science customers. This is a very unique role and comes with a ton of opportunity for both career and personal growth, as well as deep insight into the bleeding edge of AI in healthcare. 

The ideal candidate will have a clinical background (MD required), good business sense, strong analytical skills, and excellent communication skills. Additionally, great candidates will be entrepreneurial self-starters who are team oriented, detailed, strategic thinkers. A growth & learning mindset and creativity are a must. This role will join the Business Development and Strategy team at Viz.ai, under Steve Sweeny. 

You will: 

  • Identify, assess, and pursue new Life Science opportunities for Viz, focusing on enhancing patient outcomes and promoting sustainable growth. 
  • Develop comprehensive pitch decks, product concepts, and business models to facilitate the successful launch of new initiatives.
  • Co-own the Life Science sales cycle, with Business Development colleagues, by acting as the clinical and strategic expert in new disease spaces 
  • Educate and align the cross-functional Viz team (including Sales, Product, Clinical, and Marketing) on new opportunities, providing them with the necessary context and knowledge to make informed decisions. 
  • Lead high-impact strategic projects for the broader Life Science team and proactively identify new initiatives to drive growth and support Viz's mission to revolutionize healthcare delivery. 
  • Identify and implement process improvement opportunities within the New Markets team. ● Mentor new team members, ensuring they are well-versed in essential processes and fully integrated into the team. 
  • Treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

We are looking for: 

  • MD required 
  • MBA with 3+ years of Healthcare Strategy consulting strongly preferred. ● Life science exposure preferred (e.g., prior experience with Pharma and/or MedTech) ● Excellent critical thinker and problem solver 
  • Strong business and strategic acumen, including excellent analytic and project management skills 
  • Highly skilled in Powerpoint and Excel 
  • Demonstrated initiative to drive cross-functional teams 
  • Resourceful & a very fast learner 

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees. 

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area. 

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

Base salary range: $194,225 - 225,500

Total compensation includes base salary + commission + options

 

#LI: GH1

#LI: remote

 

 

UI/UX Designer

Company: edclubinc
Location: Romania
Published: 2025-10-22

About Us:
At edclub, we are committed to revolutionizing the way K-12 students learn through engaging and interactive educational content. We create comprehensive, high-quality courses that inspire curiosity and facilitate deep learning. We're seeking a talented Designer to join our dynamic team to help bring educational content to life with creativity and purpose.

Job Description:
We are looking for a creative and detail-oriented UI/UX Designer to join our team. In this role, you will design educational materials that enhance learning experiences for students. The ideal candidate will have a strong understanding of user experience principles and a passion for creating intuitive, visually appealing digital products. You will collaborate with project managers, developers, and content creators to produce visually engaging and interactive educational tools

This role will be fully remote, as our headquarters are located in Rockville, Maryland, USA.

Key Responsibilities:

  • Create graphics, illustrations, and visual elements for experiences that align with educational objectives.
  • Work closely with curriculum and content teams to ensure design elements support educational goals.
  • Ensure a consistent visual style that is age-appropriate and accessible to diverse audiences.
  • Collaborate with the team to brainstorm creative ideas and solutions for presenting content in innovative ways.
  • Create engaging animations and motion graphics to enhance student learning and understanding.
  • Stay up-to-date with design trends, animation techniques, and educational tools to continuously improve content quality.

Qualifications:

  • 3-5 years of proven experience in graphic and UI/UX design.
  • Proficiency in Figma and Adobe Illustrator; experience with animation tools like After Effects, Blender, or similar.
  • Strong portfolio showcasing a range of design and animation work.
  • Understanding of visual storytelling, typography, and layout principles.
  • Knowledge of user-centered design principles and how students of different age groups engage with content.
  • Communicate effectively in English with team members.
  • Collaborative attitude with a willingness to accept feedback and adapt designs accordingly.
  • Ability to think creatively and bring innovative ideas to enhance student engagement.

https://www.edclub.com/

Frontend Developer

Company: team.blue Global
Location: UK, Germany, Belgium, Netherlands, Denmark
Published: 2025-10-22

About the job

You will be joining the payment solution OnPay as part of a newly formed team dedicated to growing our presence across Europe. Online payments are becoming more prevalent every day and our mission is to support our growing merchants by remaining at the forefront of product offerings and reliability. This is where you come in.

We're seeking someone who can help make major contributions to our new frontend growth strategy by ensuring a high quality user experience while working closely with your backend colleagues.

This will include working on a new JavaScript SDK that will impact all team.blue brands as well as merchants across Europe and their millions of transactions.

As a team, we collaborate on the entire software development lifecycle where security and compliance are fundamental to OnPay’s success and require high attention to detail to ensure that the millions of transactions we process every month remain secure and seamless.

Your profile

We are looking for someone that is passionate about online payments and the surrounding software ecosystem. There are many different backgrounds that could be successful in this role, so we encourage you to apply even if you don’t meet all the requirements below.

Requirements: 

  • Experience building lightweight, client-side JavaScript/TypeScript applications
  • Well versed in object-oriented code, and openness to work with PHP and Symfony
  • Interest in user experience best practices
  • Great communication skills (our team language is English)
  • Structured, proactive, and with an eye for detail
  • Knowledgeable about security as it relates to software
  • Passionate about technology and staying up to date
  • Linux and command line experience
  • Version control workflows (we use Git & GitLab)
  • Resident of the DK, BE, NL, DE or UK
  • Ability to travel to Denmark a few times a year

Nice to have:

  • Payment industry experience
  • E-commerce experience (WooCommerce, Shopify, Magento, etc)
  • Experience working within the PCI-DSS or another audited environment
  • Knowledge of Scrum

What we offer

You will be joining a high-impact team where your ideas matter. At OnPay, we combine the agility of a small team with the resources and opportunities of being a part of team.blue. Our flat structure means ideas go from concept to production, with minimal bureaucracy in the way.

We believe great work happens when talented people are given the space to focus. That's why we minimize meetings and protect deep work time, allowing you to craft exceptional solutions for our customers.

Working with us, you will get:

  • A safe and flexible working environment
  • Professional development opportunities, including courses and certifications
  • Collaboration with skilled colleagues in the industry
  • A healthy work-life balance
  • Possibility to work either remote or from our offices in Europe

How to apply

Any questions about the position can be sent to Software Team Lead, Keenan Linsly, at keenan.linsly@team.blue

If you would like to apply for the position, use the button “Apply for this job” 

We evaluate and interview candidates on an ongoing basis, so please apply as soon as possible if the job sounds like a good match.

Place of work: Fully remote, or one of our offices either partially remote or full-time office

Start: As soon as possible

#LI-CL1

Senior Backend Engineer

Company: Tangible
Location: CET (UTC+1)
Published: 2025-10-22

Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. By combining deep sector expertise with modern infrastructure, we unlock liquidity across private equity, private credit, and real assets, transforming the industry and enabling investors to move faster and smarter.

We are looking for a Senior Backend Engineer with strong expertise in Python and modern backend systems to design, build, and optimize scalable, secure, and high-performance applications. The ideal candidate will bring hands-on experience in API development, databases, and cloud infrastructure, combined with a passion for delivering clean, well-tested, and maintainable code.

This role is open globally to full-time contractors who can work standard Central European Time (CET) hours.

Tasks
  • Build and optimize backend systems and APIs with a focus on scalability, reliability, and meeting SLAs.
  • Design robust data models in Postgres, ensuring schema quality, query optimization, and data integrity.
  • Lead deployment and management of containerized applications in AWS environments.
  • Contribute to architectural decision-making and promote best practices in testing, security, and performance.
  • Partner with frontend engineers, product managers, and designers to deliver end-to-end solutions.
  • Foster the development of junior engineers through guidance, knowledge exchange, and structured onboarding support.
  • Own the full backend lifecycle - from initial design to deployment and ongoing monitoring.
Requirements
  • 3+ years of professional experience with Python (experience with Golang is a plus).
  • Proven ability to design and maintain RESTful APIs with strong focus on performance and reliability.
  • Solid expertise with Postgres or similar relational databases.
  • Hands-on knowledge of AWS (ECS, RDS, S3, CloudWatch) and containerization (Docker).
  • Strong understanding of scalability, testing, and security best practices in distributed systems.
  • Familiarity with modern backend architectures (e.g., microservices, event-driven design).
  • Excellent communication skills in English, with the ability to collaborate across functions.
  • Experience using AI-assisted development tools (e.g., Cursor AI) to enhance productivity, code quality, and collaboration.
  • Thrives in a fast-moving startup environment - flexible, proactive, and self-directed.

If you meet the requirements above you’re excited to shape the future of private markets and work alongside a brilliant team of engineers, ex-bankers, and startup superstars, we’d love to hear from you.

About the company

Tangible is transforming the way secondary markets work for LPs, GPs and wealth managers.

We combine technology and deep private markets expertise to bring transparency, efficiency and simplicity to secondary transactions. Our products enable more LPs to sell on the secondary market and empower GPs and wealth managers to create scalable liquidity solutions for their investors.

Sales Consultant

Company: Businessolver
Location: USA
Published: 2025-10-22

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The National Sales Consultant will generate and foster opportunities, from prospect-to-client, in order to grow Businessolver’s National Market. The successful candidate will  manage the progression of opportunities from the beginning of the process through implementation, including but not limited to:  responding to proposals, conducting demos, completing pricing requests, pricing negotiation, contract negotiation and SOW for implementation.

The Gig:

  • Prospect, educate, qualify, and develop Target Accounts to create sales-ready leads and opportunities
  • Research executive contact information for target prospects using Google, LinkedIn, Zoom Info, Salesforce, and other related software & services
  • Consistently and continuously generate a high volume of prospect engagement activity by following a defined research, profiling and prospecting strategy
  • Relevantly, clearly, and concisely communicate general product value and marketplace differentiation to buyer personas of all types
  • Contact potential customers and broker partners via telephone, email and face to face
  • Work in conjunction with Broker Partner Lead to ensure we are fostering channel while supporting the field to provide our value proposition unique to the relationship
  • Arrange and execute meetings with prospects in order to demonstrate products
  • Conduct product/system demos via phone, web and face-to-face
  • Solution and strategize with prospects on services and products
  • Nurture opportunities within Salesforce
  • Work to support Operations through implementation and support on-going requests involving Sales Support
  • Working closely with other departments and finding opportunities to cross sell

What you need to make the cut:

  • Strong understanding of the Benefitsolver platform & capability
  • Insights regarding our product & it's value to clients
  • Desire to learn & grow within the sales function 
  • Passion for connecting with others & building new relationships
  • Outgoing & competitive personality
  • Strong desire to "help" others by offering solutions to complex challenges

The expected total compensation for this role, with on-target earnings (OTE), is up to $192K per year, with the ability to over-achieve on quota. The base pay range for this position is $100K to $120K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ 

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. 

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. 

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. 

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. 

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

 

Marketing Manager

Company: Plexa
Location: Australia
Published: 2025-10-22

About Us

Plexa is innovating in ways the construction industry hasn't seen before. Our all-in-one platform helps builders and contractors run smarter projects, from safety and document control to project management and subcontractor finance.


 

Whether it’s a 6-tower development in Sydney or a hospital build in Byron Bay, teams trust Plexa to cut the chaos, stay compliant, and get the job done faster.


 

We’re a fast-growing SaaS startup with big ambitions and a product customers genuinely love. Backed by an experienced founding team and strong traction, we’re building the most connected construction management platform on the planet.

Now we’re ready to bring our story to the world. That’s where you come in.


The Role

We’re hiring our first marketing lead. Someone who’s equal parts storyteller, strategist, and growth hacker. You’ll work across product marketing, sales enablement, and account-based campaigns to help us drive awareness, adoption, and revenue.

 

If you love turning technical features into real-world value, running creative growth experiments, and building marketing from the ground up, this role is for you.
 

Key Responsibilities

 

  • Product Marketing
  • Deeply understand our customers, who they are, what they need, and what makes them tick
  • Craft positioning and messaging that’s clear, compelling, and built around real-world outcomes
  • Launch new features and updates with impact and clarity
  • Create sales and marketing assets like one-pagers, decks, landing pages, case studies, and more

 

Growth and ABM

  • Plan and run campaigns targeting our highest-value accounts across Australia and the APAC region
  • Deliver tailored content, digital experiences, and outreach that speak to decision-makers
  • Collaborate with Sales and Customer Success to align efforts and close the loop
  • Experiment with paid channels, outbound, content, and events to drive pipeline and conversion


 

Execution and Ops

  • Hand on experience creating visuals and graphics
  • Experience running SEO, SEM and Social Campaigns and tracking ROI
  • Measure what works by tracking campaign performance, customer engagement, and ROI
  • Own and manage marketing tools and workflows such as CRM, email, and analytics
  • Bring a test-and-learn mindset to every project and campaign
     

What We’re Looking For

  • 4+ years of experience in B2B marketing, especially in product marketing, growth, or ABM
  • Strong understanding of technical products or industries with complex buyers
  • Confident writing and communication skills with a natural sense for storytelling
  • Proven ability to run multi-channel campaigns from idea to execution
  • Comfortable working independently in a remote-first startup environment
  • Based in Australia (work remotely) with occasional travel for customer events or team offsites


 

Bonus Points

  • Experience in construction, SaaS, or field-based industries
  • Familiar with tools like HubSpot, LinkedIn Ads, Figma, Framer.
  • Startup or scale-up background
  • Killer instincts for growth, especially in ABM, PLG, or hybrid models
  • Based in Sydney, Melbourne, or Brisbane (preferred as a remote location)


 

Why Join Plexa?

  • You’ll be our first marketing hire with immediate impact and visibility
  • Work directly with the founders on brand, messaging, and growth strategy
  • Help shape a category-defining product used by builders and contractors every day
  • Competitive salary, equity, and a flexible work setup
  • No red tape, no fluff, just real work, great tech, and a team that cares


 

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels.

 

Visit our website to get an understanding of our product. https://www.plexapro.com

CRO Manager

Company: Emma Sleep
Location: Germany
Published: 2025-10-22

Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.   At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What you'll do:
  • At Emma, you'll be part of an empowered product team that continuously improves our online shop to deliver best-in-class customer experiences and business outcomes.
  • As a CRO Manager, you'll be responsible for driving experimentation and optimization across our e-commerce sites, considering different platforms (desktop, tablet, mobile).
  • You'll own the A/B testing program end-to-end, from hypothesis generation, test design, implementation and execution, through to analysis and business impact measurement.
  • You'll work closely with Product Managers, Designers, Engineers and Data Analysts to identify opportunities and translate them into clear, testable hypothesis.
  • You'll ensure a rigorous testing methodology, building reliable processes and documentation that scale across multiple markets.


  • Who we are looking for:
  • Proven experience: Several years of hands-on experience managing A/B testing and CRO programs in e-commerce or high-traffic digital products. 
  • Testing expertise: Deep knowledge of experimentation platforms (e.g., AB Tasty, Optimizely, VWO, Google Optimize or similar), statistical methods, and best practices for online testing. 
  • Analytical mindset: Strong ability to design experiments, interpret data, and distinguish between correlation and causation.
  • Familiarity with statistical significance, sample size calculations, and experiment design pitfalls. 
  • Technical skills: Comfort with front-end technologies (HTML, CSS, JavaScript) and basic understanding of tracking/analytics setups (GA, GTM, etc.) to ensure accurate experiment implementation. 
  • Data-driven decision-making: Ability to connect user behavior analytics with testing hypotheses and measurable business outcomes. 
  • Outstanding communication: Clear and structured communicator, able to share complex results in a simple and actionable way. 
  • Detail-oriented and structured: A keen eye for detail and process discipline, ensuring reliable and high-quality experimentation. 
  • Collaboration: Track record of working effectively with product, design, engineering, and marketing teams in a cross-functional environment. 
  • Adaptability: Thrives in dynamic, fast-paced settings with changing priorities and multiple stakeholders. 
  • Language proficiency: Professional-level Business English is required.


  • What we offer:
  • A combination of personal and company growth to accelerate your career and help you reach your goals. 
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team. 
  • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA. 
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events. 
  • Become an Emmie
    Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​
    We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
    Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
    Customer Support Manager

    Company: PEARL GmbH
    Location: Colombia, Philippines, Mexico
    Published: 2025-10-22

    Job Type: Full-time (40 hours/week)

    Salary Range: based on experience, with performance-based bonuses.

    Locations: Remote

    About Pearl Talent

    Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

    Hear why we exist, what we believe in, and who we’re building for: Watch here

    Why Work with Us?

    We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.

    About the Company

    Our client is a London-based legal technology company transforming how large U.S. law firms manage side letters and contract data through its proprietary AI platform.

    They work with elite U.S. law firms and are rapidly scaling their operations to support a growing global client base. The company values forward-thinking, reliability, and clear communication—qualities that have made it a trusted partner to the most demanding legal teams.

    As they continue their next phase of growth, they’re building out a world-class Customer Support function to ensure every client receives fast, accurate, and white-glove service.

    Role Overview

    We are seeking a Customer Support Manager who will lead and scale the company’s client support operations. This is a hands-on leadership role; you’ll manage a small but growing support team, oversee daily ticket operations, and personally handle high-impact client interactions with some of the world’s top law firms.

    You’ll act as both player and coach: managing people, refining processes, and maintaining a proactive, high-touch support experience that reflects the company's reputation for professionalism and precision.

    Key Responsibilities
    • Client & Team Leadership
      • Lead and mentor Customer Support Representatives (currently 2: Mikey and Josh), providing guidance on communication quality, tone, and escalation handling.
      • Personally manage complex client inquiries and high-sensitivity issues, ensuring quick and effective resolution.
      • Maintain white-glove communication standards when dealing with law firm clients and their teams.
      • Oversee team coverage across time zones, ensuring smooth shift transitions and consistent service delivery.
    • Operational Excellence
      • Manage day-to-day Zendesk operations, ensuring tickets, chats, and calls are handled within SLAs.
      • Develop, refine, and document SOPs for ticket handling, QA, and escalation protocols.
      • Create and track support metrics dashboards (CSAT, FRT, Resolution Time, Escalations).
      • Analyze recurring issues to identify product or process improvements and collaborate with Product and Tech teams.
      • Maintain and grow internal and client-facing knowledge base documentation.
    • Continuous Improvement & Reporting
      • Conduct weekly reviews with the support team to assess quality, tone, and efficiency.
      • Identify automation and workflow optimization opportunities.
      • Present regular reports on customer satisfaction and team performance to leadership.
      • Support product testing and QA for new feature releases to ensure seamless client experience.

    Requirements

    Must-Have:

    • 6+ years of experience in customer support or client service management, ideally in SaaS, tech, or legal-tech environments.
    • Experience managing a small-to-mid support team (3–5 members) across multiple time zones.
    • Exceptional written and verbal English communication — clear, professional, and client-facing polish.
    • Hands-on proficiency with Zendesk or similar ticketing platforms.
    • Strong organizational and problem-solving skills with attention to accuracy and detail.
    • Ability to stay calm and professional under pressure when managing demanding clients.
    • Comfortable working closely with leadership and cross-functional teams (Product, Legal Ops, Engineering).

    Nice-to-Have:

    • Background in legal operations or paralegal work.
    • Experience in early-stage or scaling startup environments.
    • Familiarity with support QA programs or customer success frameworks.
    • Experience designing or maintaining knowledge bases or internal documentation systems.

    Benefits

    Compensation Package
    • Competitive Salary: Based on experience and skills
    • Remote Work: Fully remote—work from anywhere
    • Generous PTO: Ample paid time off to rest and recharge
    • Direct Mentorship: Grow through guidance from international industry experts
    • Learning & Development: Ongoing access to resources for professional growth
    • Global Networking: Work and connect with professionals around the world
    • Work-Life Balance: Flexible hours that support a healthy work-life balance

    Ready to Join Us?

    If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.



    About the company

    Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU.

    Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.

    We believe that even though opportunity isn’t created equal in the world, ambitious talent is.

    Senior Principal UX Designer — HomeOS

    Company:
    Location: Remote
    Published: 2025-10-22

    Remote | Full-time | Early-stage StartupHomeOS is building the world’s first operating system for the home — a platform that simplifies household management so people can reclaim their time and energy.We’re looking for a Senior or Principal UX Designer to shape the core experience of HomeOS from the ground up — defining our design architecture, crafting intuitive systems, and translating real household insights into elegant, scalable workflows.You’ll collaborate closely with product and engineering to design across multiple devices and personas, creating a calm, human-centered digital experience that makes homes feel effortless again.Ideal candidate: 5–10 years of UX/product design experience, strong systems thinking, fluent in Figma, and excited to bring structure to complexity in an early-stage, fast-moving environment.
    Whatnot Job Title

    Company:
    Location: Remote
    Published: 2025-10-22

    Full job description goes here.
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