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Quinstreet: CRO Product Associate

Company:
Location: Remote
Published: 2026-03-17

Headquarters: United States Powering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.We believe in:The direct measurability of digital media.Performance marketing. (We pioneered it.)The advantages of technology.We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel. Job CategoryWe are seeking a highly intelligent, data-driven professional to join our team as a Conversion Rate Optimization (CRO) Product Associate. In this role, you’ll help own optimizing and innovating digital products across our Home Services websites with the goal of driving higher revenue and user conversions. Your work will span landing pages, lead generation forms, and search-and-compare tools across multiple media channels.We’re also excited about the role that AI can play in advancing our optimization efforts. From uncovering deeper insights to enabling more personalized experimentation, AI offers new ways to scale what works, and you’ll help lead the charge in putting these ideas into practice. Above all, you’ll be focused on creating meaningful value for our customers and homeowners by delivering seamless, high-converting experiences. ResponsibilitiesResponsible for helping to build the web product roadmap and strategy (widgets, lead gen forms and search-and-compare experiences) for external partners alongside account managers, media partners and analytics team.Helping to manage the digital product roadmap and pipeline, overseeing the creation and launch of new products to improve performance, efficiency & scalability of our digital portfolioWorking autonomously with a cross-functional team of developers, site managers, and designers to deliver new products and user flows to improve user engagement and monetization across our network of websitesIdentifying high-growth/high-revenue opportunities and helping to execute on them, A/B testing, measuring them and optimizing their performance across the portfolioBuild reports and dashboards for internal and external stakeholders involved in projects.Communicate results and plan next steps to keep improving site performance and measure the ROI on our efforts.Interacting with cross-functional teams (client managers, engineers, creative, data analysts) and become a resource for other business managersRequirementsBA/BS required in Business, Economics, Marketing or related1+ years of experience in product managementAbility to adapt to different scopes of projects, not limited to only UX projects but also projects surrounding improving product scalability, establishing standard operating procedures (SOP) and launching new technologies.Capability to prioritize projects, while juggling with several parallel work streamsExcellent analytical skills combined with the ability to translate findings into strategic implications. Strong excel & data analysis skills and a willingness to "get your hands dirty" with dataAbility to manage projects and meet tight deadlines across cross-functional groups while keeping all stakeholders involved in a fast-paced environmentExceptional creativity and ability to "push the envelope" in the pursuit of unrealized opportunitiesInitiative, a sense of urgency, and an adaptable "can do" attitude; enthusiasm for challenges and strong work ethicA/B testing/conversion rate optimization experience is preferredThe expected salary range for this position is $65,000 USD to $75,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-REMOTEQuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.Please see QuinStreet’s Employee Privacy Notice here.   To apply: https://weworkremotely.com/remote-jobs/quinstreet-cro-product-associate
Pearl: Associate Manager, German Customer Support

Company:
Location: Remote
Published: 2026-03-17

Headquarters: Ukraine About UsPearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.About the RoleThe Associate Manager, German Сustomer Support is responsible for the day-to-day supervision of the German Customer Support team while remaining actively involved in customer support. This role combines hands-on ticket work with team leadership, quality oversight, and operational monitoring across live (voice) and non-live (email, chat) channels.The Working Lead plays a critical role in ensuring service-level targets are met, coaching agents on quality and performance, and supporting the transition of German customer support work to an in-house model.What You’ll DoLead, coach, and develop Customer Support Representatives on the German team.Monitor email and voice queues in real time and take action to meet service-level targets.Ensure all ticket-based work is completed in line with agreed SLAs.Support agent-level and AI-driven quality audits across all channels.Provide structured coaching and feedback based on quality audits and KPI performance.Conduct mock calls with new hires post-training to assess readiness for live support.Analyze quality and performance trends and provide clear recommendations to International Leadership.Collaborate with Operations and Training to improve processes and implement service standards.Provide hands-on German customer support (~50%) via email, chat, and voice when needed.What We’re Looking For1–3 years of relevant employment experience in a contact center or customer support environment.German proficiency at C1–C2 level or native.Strong written and verbal English communication skills.Experience working with KPIs, quality monitoring, and performance management.Strong computer skills and ability to work with data and AI-enabled tools.Passion for quality-driven work and continuous improvement.Self-motivated, data-driven, and Lean-oriented.Humble, open to feedback, innovative, and proactive.#LI-DNIOur Values•    Data driven: Data decides, not egos•    Courageous: We take risks and challenge the status quo•    Innovative: We're constantly learning, creating, and adapting•    Lean: We focus on customers, using lean testing to learn how to serve them best•    Humble: Past success is not a guarantee of future successOur Commitment to an Inclusive WorkplaceWe welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.AI Disclosure & Informed ConsentArtificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.#LI-Remote To apply: https://weworkremotely.com/remote-jobs/pearl-associate-manager-german-customer-support
Yoko Co: WordPress Support Engineer

Company:
Location: Remote
Published: 2026-03-17

Headquarters: McLean, VA URL: https://www.yokoco.com/ We’re seeking a WordPress Support Engineer who wants to make the world a better place through thoughtful troubleshooting, clear communication, and excellent technical support. This isn’t just about closing tickets – it’s about building relationships, understanding problems, and showing our clients that we’ve got their back. This role is perfect for someone who enjoys digging into problems, figuring out why things broke, and helping clients feel confident that their website is in good hands. Why work at Yoko Co? Do good, better: We exclusively serve clients who make a positive impact on the world. This is your chance to build things that help create a better place for all of us. 4-day work week and lots of holidays. Mondays are flex days, meaning you’re free to take them off if you’re caught up on your work. Plus, we’re closed for nearly a full week at Thanksgiving (November), and two weeks at the end of the year, plus a bunch of other days, too. High performance, no jerks. You’ll collaborate with good people who believe in doing great work. Best Place to Work (and that’s not just our opinion). We’ve been named a Best Place to Work by the Inc. 5000 and Washington Business Journal. We value team members who are motivated by our mission and driven to make a positive impact. If you have a passion for excellence, a growth mindset, and a commitment to collaboration, we’d love to hear from you. What you’ll do: As part of our technical support team, you’ll troubleshoot client requests, implement fixes, and help ensure our clients’ websites continue running smoothly long after launch. The best candidates tend to be naturally curious problem-solvers who enjoy figuring out how systems work and helping people along the way. As such, you’ll: Provide hands-on technical support for client websites, troubleshooting requests and helping ensure sites run smoothly long after launch Diagnose technical issues, implement fixes, and coordinate with teammates when deeper investigation is needed Communicate clearly with clients throughout the support process, helping them understand issues and feel confident in the solutions provided Respond to incoming support requests with clear, friendly, and thoughtful communication Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, functionality bugs, layout problems, integrations, and unexpected site behavior Read, debug, and occasionally modify HTML, CSS, JavaScript, and PHP within WordPress to diagnose problems and implement fixes Apply WordPress core, plugin, and theme updates while ensuring compatibility and site stability Monitor website health, performance, and security, proactively identifying potential risks or issues Investigate and resolve issues related to hosting environments, DNS configuration, email delivery, analytics tracking, and third-party integrations Conduct QA testing to confirm that updates and fixes function properly across browsers and devices Provide CMS guidance or quick tutorials to help clients manage their websites effectively Document support work clearly in the ticketing system to maintain visibility and accurate billing Collaborate with developers, project managers, and strategists when requests require deeper technical investigation Help maintain an organized support workflow so requests move forward smoothly Contribute to improving internal support processes, documentation, and knowledge sharing What we’re looking for: We’re less concerned with rigid checklists and more interested in capable, thoughtful problem solvers who communicate well and enjoy helping people. Strong candidates typically have: 3–5+ years of experience working with WordPress in a technical capacity Strong understanding of WordPress themes, plugins, and site configuration Comfort reading and modifying HTML, CSS, JavaScript, and PHP within WordPress Experience debugging issues such as plugin conflicts, integrations, or unexpected site behavior Familiarity with WordPress hosting environments, migrations, and DNS basics Experience working within a support workflow or ticketing system Excellent written and verbal communication skills Fluent English for written and spoken communication Bonus points for: Experience with Git workflows Experience supporting websites in a multi-client or agency environment Examples of support work: To give you a better idea of the types of things you might encounter, here are a few examples of issues recently handled by our support team: Help a client understand why protected content isn’t accessible to the correct users Investigate the connection between WordPress and SendGrid to figure out why transactional emails aren’t being delivered Give a client tips on how to better optimize and format banner images they upload to their website Diagnose why Google Analytics tracking code appears to be capturing only a fraction of site visitors Migrate an outdated WordPress site from another hosting provider to our servers, update plugins, and help the client adjust DNS records Troubleshoot an SSO login issue that keeps kicking users out of the dashboard Triage a malware notification, clean malicious code, and harden the WordPress installation Send a short screencast showing a client how to create columns in their page builder Fix a layout bug caused by a plugin update that unexpectedly broke styling on a landing page However, maybe don’t apply if: Client communication isn’t something you enjoy You prefer highly predictable work instead of solving a variety of technical problems You find it frustrating when the solution to a problem isn’t immediately obvious Support work often requires patience, curiosity, and a willingness to dig into problems until the root cause becomes clear. What you get: You’ll get a flexible schedule, unlimited time off, a competitive salary, a profit share bonus (starting in your second year), the ability to work wherever you want, a personal development budget, and all US federal holidays and multiple weeks off at the end of the year to recharge. We’ll also offset your entire carbon footprint. If you’re in the US, we also offer health insurance, disability and life insurance, and 401(k) matching. More about us: We’re a group of people who are passionate about the work we do, the clients we serve, and improving our craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From developers to designers, project managers to strategists, we bring out the best in each other. We’ve been in business for over a decade, our whole team is remote, we’ve been named a Best Place to Work by the Inc. 5000 and the Washington Business Journal. To apply: If you’re interested, fill out our application form. (An actual human from our team looks at every submission. P.S. – We encourage you to include a video message!) To apply: https://weworkremotely.com/remote-jobs/yoko-co-wordpress-support-engineer
Strange Loop Labs: Senior Software Engineer

Company:
Location: Remote
Published: 2026-03-17

Headquarters: New York URL: https://www.strangelooplabs.ai/ We’re building an AI agent platform that processes unstructured data and reasons how to solve hard customer problems. We work alongside teams at F500s to build a deep understanding of their workflows, knowledge, tools, goals, and bottlenecks, and then automate their processes end-to-end using our AI platform. Strange Loop engineers also work across the entire AI stack and own customer relationships end-to-end, from understanding their business need to designing solutions to delivering outcomes. As a Strange Loop AI Engineer, you will: Work closely with customer, from executives to end users, to deeply understand their problems and needs. Train, test, deploy, and operate propietary and public multimodal models that power our core AI platform. Build and deploy efficient, scalable systems that deliver a fantastic AI experience to our customers. Design novel AI UX patterns that integrate into our customers workflows and to                   To apply: https://weworkremotely.com/remote-jobs/strange-loop-labs-senior-software-engineer
alexnerney.com: After Effects Editor for Looping Animations

Company:
Location: Remote
Published: 2026-03-16

Headquarters: Austin, Texas URL: http://alexnerney.com SUMMARYWe are building relaxing YouTube videos for sleep and meditation, and are looking for an animator who can create short, seamless, looping animations (5–10 seconds) from still images. The animations will fall into two visual styles: 1. Ambient Nature Scenes Examples: • moonlit rivers • tropical beaches at night • forest lakes • glowing butterflies or fireflies • calm water reflections • stars and subtle mist Example style: https://www.youtube.com/watch?v=7lXIgLSKp1g These should feel calm, atmospheric, and relaxing.  2. Meditation / Energy Visualization Scenes Examples: • glowing neural brain animations • frequency waves moving slowly across the screen • light particles traveling through the body • subtle breathing motion in a sleeping figure • energy fields / cosmic environments Example styles: https://www.youtube.com/watch?v=UnnOYEBzTO8  https://www.youtube.com/watch?v=LFASWuckB1c The motion should be very slow and hypnotic, designed for sleep videos. What We Need We will provide high-quality still images. Your job will be to animate subtle motion such as: Nature scenes • butterflies slowly flying in loops  • water shimmer/reflections • star twinkling • mist or fog drifting Energy scenes • flowing frequency waves • glowing particles moving through the body • slow pulsing brain light • subtle breathing motion All animations must: • be 5–10 seconds long • loop perfectly with no visible jump • have very slow relaxing motion • maintain a static camera Tools Preferred Experience with: • Adobe After Effects • Motion graphics / VFX • Cinemagraph animation • Seamless looping animation Bonus: • Blender • TouchDesigner • meditation / ambient visuals Deliverables For each scene: • 1 seamless looping animation (5–10 seconds) • 4K resolution • perfect loop (first and last frame match)   *VERY Important Project Scope We will begin with 1 test scene. If successful, we plan to create 20+ animated scenes over time. When applying, please include: 1️⃣ Examples of looping animations or ambient motion graphics 2️⃣ Your preferred animation tools 3️⃣ Your cost per loop animation To apply: https://weworkremotely.com/remote-jobs/alexnerney-com-after-effects-editor-for-looping-animations
Typeform: Product Designer (Formless)

Company:
Location: Remote
Published: 2026-03-16

Headquarters: Netherlands (Remote) Who we are Typeform is a refreshingly different form builder.  We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy.  Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. About the role As Formless expands beyond simple lead capture into more advanced sales qualification and research interviews, we are looking for a craft strong individual contributor to help bring clarity, consistency, and trust to these new experiences. You will shape full journey experiences for agent driven products, strengthen edge cases, and align design decisions with real technical constraints and phased roadmaps.  Your work will help Sales Agent deliver efficient lead capture, qualification, and handoff, and help Research Agent produce credible, repeatable qualitative insights. This is where you will come in.  You will help turn emerging agent concepts into dependable, scalable experiences that teams and customers can trust, while shaping the design foundations that future use cases will build on. Things you will do • Design clear and trustworthy agent experiences across Sales and Research use cases • Pair closely with a Senior Product Designer to align on intent and shared patterns • Own execution from specs to prototyping and design reviews • Keep product managers and engineers closely aligned on scope and feasibility • Systemize journeys and interaction patterns as Formless scales into new scenarios • Identify and harden edge cases so experiences feel reliable and predictable • Use and contribute to the Echo design system to create scalable and accessible patterns • Run usability testing and incorporate feedback into design iterations • Present design decisions and rationale clearly to a wide range of stakeholders What you already bring to the table • 5 or more years of experience in digital product design • Strong experience working closely with product managers and engineers in cross functional teams • Specialism in zero to one product development, not only feature improvements • Confidence across the full design process, from discovery through execution • Strong visual and interaction design skills, with a focus on clarity and usability • Hands on experience conducting user research, usability testing, and iterating based on feedback • Experience designing AI based or adaptive products • Experience working with design systems, including contributing new patterns • Proven experience designing SaaS products, ideally for marketer focused tools • A solid portfolio with clear, well structured case studies • Strong written and verbal communication skills • Fluency in English Extra Awesome • If you have worked in the Customer Management System space before *Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe.  We move as one team, empowering our collective efforts by valuing each individual’s unique perspective.  This fosters strong bonds grounded in respect, transparency, and trust.  We champion our diverse customer base by anticipating their needs and addressing their challenges with priority.  Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.  Everyone is welcome here. To apply: https://weworkremotely.com/remote-jobs/typeform-product-designer-formless
Typeform: Senior Product Designer (Typeform Ai)

Company:
Location: Remote
Published: 2026-03-16

Headquarters: Ireland (Remote) Who we are Typeform is a refreshingly different form builder.  We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy.  Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot. About the role We are looking for an experienced product designer to help drive the Typeform AI initiative, ensuring cohesive AI experiences, accelerating product wide adoption, and continuously improving UX and UI across capture, automation, and insights. This role will enable the shift toward an AI native Typeform platform by designing clear, safe, and scalable experiences that help customers confidently create, manage, and extend AI powered workflows across the full product.  This includes unlocking smarter authoring, automation, and insights while maintaining interoperability, governance, and trust.You will join an already formed team focused on building and iterating on these ideas.  The Typeform AI platform already exists, and this role will help build, refine, and systemize those experiences over time.This is where you will come in.  You will help shape how AI is discovered, activated, and used across the end to end Typeform journey, ensuring value is clear during creation, distribution, and insights. Things you will do • Enable the shift toward an AI native Typeform platform through clear and scalable design • Identify, design, and iterate on how users discover, activate, and benefit from AI across the full Typeform journey • Create UX and visual designs for AI driven suggestions, copilots, templates, and action flows • Design interaction models for inline guidance, command surfaces, and background automation • Collaborate closely with Product, Engineering, AI and ML, and Developer Relations to deliver consistent cross platform experiences • Plan and run research, workshops, and feedback sessions to validate complex workflows, including data access and permissions • Help evolve shared systems and patterns for AI experiences across the product • Use and contribute to the Echo design system to ensure accessible and production ready outcomesWhat you already bring to the table • Seven or more years of industry experience in digital product design • Experience working on complex product areas with multiple stakeholders • Specialism in zero to one product development, not only feature improvements• Confidence across the full design process, from discovery through execution • Strong UX and visual design skills focused on clarity and usability • Hands on experience conducting user research, usability testing, and incorporating feedback into design iterations • Experience working on AI based products • Experience working with design systems, including contributing new patterns • Proven experience designing SaaS products, with a focus on marketer tools • A solid portfolio of case studies that demonstrate strong thinking and craft • Strong written and verbal communication skills • Fluency in English* Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe.  We move as one team, empowering our collective efforts by valuing each individual’s unique perspective.  This fosters strong bonds grounded in respect, transparency, and trust.  We champion our diverse customer base by anticipating their needs and addressing their challenges with priority.  Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here. To apply: https://weworkremotely.com/remote-jobs/typeform-senior-product-designer-typeform-ai
Hiring Loops of Deception: A Radical Perspective on AI in the Application Process

Company:
Location: Remote
Published: 2026-03-16

The post Hiring Loops of Deception: A Radical Perspective on AI in the Application Process appeared first on Award Staffing.
Search Dates: Senior Product Designer

Company:
Location: Remote
Published: 2026-03-10

Headquarters: Europe URL: https://searchdates.com Senior Product Designer   Company: Search Dates Location: Remote Employment Type: Full-time     About Us Search Dates is a modern dating app designed to create authentic, meaningful, and mutually fulfilling connections. Our mission is to provide a safe, elegant, and intuitive space where people can meet, engage, and build relationships with confidence.     The Role We’re looking for an experienced Product Designer to help shape the future of our dating app. As a Product Designer at Search Dates, you’ll own the design process end-to-end: from research and ideation, to prototyping and delivering final polished UI to the development team.     Responsibilities  Design new features and product improvements across mobile and web. Collaborate closely with other designers, developers, and quality assurance team members. Design high-fidelity mockups. Maintain and evolve our Figma design system to ensure consistency and scalability. Commit to bring your creative energy 40 hours per week and report to the Lead Product Designer.     Requirements 5+ years of proven product design experience (mobile-first required). A portfolio that shows more than pretty pixels—it tells a story of solving real user problems, preferably in consumer apps. Deep experience with Figma. Strong grasp of user-interface design, typography, color, and layout. Ability to balance user needs with business goals. Excellent communication and collaboration skills. Ability to move from idea → wireframe → high-fidelity → shipped product.     Bonus Points If… You’ve designed for a dating, social, or lifestyle app. Extensive familiarity with design systems and component-based design. You understand the behaviour of online interactions. You love designing to improve online relationship experiences.     What We Offer Competitive salary up to $200,000 USD. Freedom to work remotely and set your own schedule. Opportunity to work on a product that directly impacts how people connect and build relationships. Work with a small, passionate team where your ideas actually shape the product. Enjoy an annual credit to upgrade your gear (because great design deserves great tools) — plus extra perks.       How to Apply Send us your portfolio, resume, and a quick note on why you’re excited about designing for Search Dates at designjob@searchdates.com To apply: https://weworkremotely.com/remote-jobs/search-dates-senior-product-designer-1
Hospitable: Customer Advocate Lead (North America - Remote)

Company:
Location: Remote
Published: 2026-03-05

Headquarters: United States URL: https://hospitable.com/careers tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.   What you will be working on? As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience.  Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We’re looking for someone who can take what’s working and make it even better.  To accomplish this, you will: Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h. Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback. Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge, as well as managing customer escalations and high-priority issues. Review and quality check team's support interactions and documentation. Train new team members on tools, processes, and product knowledge. Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue. You will report to our Director of Support, and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit.   Requirements For this position, we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you.  Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role. Proven track record of managing chat support queues and improving team metrics (response times, customer satisfaction, resolution rates). Strong technical aptitude, with proven ability to investigate complex SaaS product issues, work across systems, and partner closely with engineering. Experience coaching and developing team members, with strong interpersonal and feedback skills. Strong written and verbal communication skills for both customer and internal interactions. Ability to balance competing priorities between team management and hands-on support work. Very special kudos if you have experience specifically in the short-term rental or property management industry. Benefits The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output. The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81,787 to $102,521 depending on the cost of living in your location. We also offer options into the company equity through our $HOST token (RSU's), with a grant value of up to $54,276.30, to share in the long-term upside value of the company. Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact. 35 days off per year, encouraged (including self-serve public holidays) and parental leave. Complimentary mental health and emotional support with therapists on call through Slack by Spill. Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.   To apply: https://weworkremotely.com/remote-jobs/hospitable-customer-advocate-lead-north-america-remote
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2 years ago Category : E-commerce-Side-Hustles
In today's digital age, e-commerce has become a popular avenue for individuals looking to start a side hustle and earn extra income. With the rise of online shopping, e-commerce side hustles offer a flexible and convenient way to generate revenue. However, with the growing competition in the e-commerce space, effective marketing strategies are essential to stand out and attract customers.

In today's digital age, e-commerce has become a popular avenue for individuals looking to start a side hustle and earn extra income. With the rise of online shopping, e-commerce side hustles offer a flexible and convenient way to generate revenue. However, with the growing competition in the e-commerce space, effective marketing strategies are essential to stand out and attract customers.

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2 years ago Category : E-commerce-Side-Hustles
### Maximizing Your E-commerce Side Hustle: The Power of E-commerce Consulting

### Maximizing Your E-commerce Side Hustle: The Power of E-commerce Consulting

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2 years ago Category : E-commerce-Side-Hustles
In today's digital age, e-commerce side hustles have become increasingly popular as more people look for ways to earn some extra income online. One lucrative niche within the e-commerce space is selling handmade products. Whether it's handmade jewelry, skincare products, candles, or home decor items, there is a growing demand for unique, artisanal products that cannot be found in traditional retail stores.

In today's digital age, e-commerce side hustles have become increasingly popular as more people look for ways to earn some extra income online. One lucrative niche within the e-commerce space is selling handmade products. Whether it's handmade jewelry, skincare products, candles, or home decor items, there is a growing demand for unique, artisanal products that cannot be found in traditional retail stores.

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2 years ago Category : E-commerce-Side-Hustles
In today's digital age, many people are looking for ways to supplement their income through e-commerce side hustles. One popular option that has been gaining momentum is print on demand. This business model allows individuals to create and sell custom-designed merchandise without the need for holding inventory or managing shipping logistics.

In today's digital age, many people are looking for ways to supplement their income through e-commerce side hustles. One popular option that has been gaining momentum is print on demand. This business model allows individuals to create and sell custom-designed merchandise without the need for holding inventory or managing shipping logistics.

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2 years ago Category : E-commerce-Side-Hustles
Are you looking to start a side hustle in the e-commerce world? Dropshipping might just be the perfect option for you! Dropshipping is a popular e-commerce business model that allows you to sell products to customers without holding any inventory. Instead, when a customer makes a purchase from your online store, you purchase the product from a third party and have it shipped directly to the customer. This means you can run an e-commerce business from anywhere in the world without the need to worry about stocking or shipping products yourself.

Are you looking to start a side hustle in the e-commerce world? Dropshipping might just be the perfect option for you! Dropshipping is a popular e-commerce business model that allows you to sell products to customers without holding any inventory. Instead, when a customer makes a purchase from your online store, you purchase the product from a third party and have it shipped directly to the customer. This means you can run an e-commerce business from anywhere in the world without the need to worry about stocking or shipping products yourself.

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