Headquarters: Philippines - remote At Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use. We're hiring a Billing Support Analyst in the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You'll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe records accurate to the cent. It's part customer support, part billing operations, and part detective work. This role reports directly to our Billing Team Lead, who reports into Head of Customer Experience. You'll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM, EU), and you'll help shape how we use AI and automation to make billing faster and more accurate for customers. If you check that an invoice's line items add up to its total before you read the customer's email, keep reading. Outcomes In your first 3 months Learn Mixmax's plans, pricing, billing policies and Stripe setup well enough to resolve standard billing tickets on your own. Own a share of the billing queue in Intercom (refunds, invoice questions, plan and seat changes, cancellations) with accurate, on-time responses. Troubleshoot the technical side of billing tickets, such as seat assignment, workspace access and plan-status issues, before escalating. Take over daily past-due invoice follow-up and payment-failure handling. Become a reliable backup for the Billing Team Lead, so billing keeps moving when anyone is out. Use AI tools day to day to summarize ticket history, draft replies and check your work, with every number verified by hand, and find new efficiencies for the team. In your first 6 months Handle complex cases on your own: invoice disputes, proration questions, credits, and billing setup for sales-led contracts. Run recurring reconciliations between Stripe, Salesforce and our product data, and flag mismatches before customers notice them. Write and update billing macros, help-center articles and internal process docs Help test and roll out billing automation, including AI-assisted ticket handling, and define which billing actions should stay with a human. Contribute at least one reusable AI or automation workflow to the team, such as an invoice-dispute triage prompt or a reconciliation checklist. What you'll own Accurate, timely resolution of customer billing inquiries from first reply to close. Stripe account hygiene: invoices, subscriptions, credits, refunds and payment issues. Past-due invoice collection and failed-payment follow-up. Billing accuracy checks and reconciliations across our systems. Clear documentation of billing processes, so knowledge doesn't live in one person's head What you'll be doing Answer billing questions in our support queue, explaining charges, proration and plan changes in plain language Diagnose the technical issues behind billing tickets, like a seat that is billed but not in use or a user stuck on the wrong plan, and work with Support and Engineering to fix them Prepare, correct and send invoices; process refunds, credits and cancellations within policy Spot patterns in billing tickets and turn them into fixes, process changes or product feedback Use AI and automation to work faster, while knowing where accuracy, privacy and customer trust require a human Take on ad-hoc analysis and projects that keep billing records correct What we're looking for 3+ years of combined experience in technical customer support and billing support (invoicing, payments, refunds, collections). You need hands-on experience in both. Experience at a technology or SaaS company Hands-on experience with Stripe and/or accounting and billing software (e.g., QuickBooks, Xero, Chargebee, Zuora, NetSuite) You are very strong with numbers. Proration, percentages, discounts and reconciliations come easily to you, and you check your math without being asked. You are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain. Working knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You can explain how you use them, how you check their output, and what you won't put into them. Fluent written and spoken English. You can explain a complicated invoice to a frustrated customer clearly and kindly. Based in the Philippines, with a reliable home setup and a schedule that overlaps North American business hours (we'll agree on it together). Comfortable in a remote, fast-moving organization where processes are still being built and refined. Nice to have Experience with Intercom, Zendesk or a similar support platform, and with Salesforce Background in accounting, finance or bookkeeping Experience with subscription or usage-based billing models Comfort with spreadsheets beyond the basics (lookups, pivots) or light SQL Core competencies Numeracy: Fast, accurate reasoning with money, dates and percentages Accuracy & detail: Gets it right the first time and catches what others miss Billing operations: Knows how invoices, subscriptions, proration, refunds and collections actually work ️ Technical troubleshooting: Separates a billing problem from a product problem and finds the root cause AI fluency & judgment: Uses AI to go faster and knows when not to Clear, calm communication: Turns confusing charges into answers customers trust ️ Judgment & integrity: Applies policy fairly, escalates the right things, and treats customer money with care Why Mixmax? Remote-first with async-friendly workflows and a globally distributed team. A product with strong market fit and a loyal, engaged customer base. A culture that values autonomy, quality, innovation and momentum. Competitive compensation and flexible time off. An inclusive, thoughtful team that values long-term success for customers and for each other. Our commitment to diversity and inclusion At Mixmax, we know that nobody's perfect and that no one ever matches 100% of a job description. That's okay. Diversity and inclusion are core to our culture, and we're committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply.   To apply: https://weworkremotely.com/remote-jobs/mixmax-billing-support-analyst-philippines

Headquarters: Remote (US) About the Role As a Lead QA Engineer, you'll own testing strategy and quality standards across our most important work; Deciding what should be automated, what needs a human eye, where the real risk is hiding, and acting on it. You'll work hands-on across both manual and automated testing, splitting your time based on what a given release actually needs, while mentoring other engineers and acting as the go-to voice on quality across projects. You've got the critical thinking skills to chase down a hard bug yourself, know when to ask for help and delegate, and the range to set direction for how the whole team approaches quality. You seek to help your coworkers and do so regularly. Key Responsibilities Lead test strategy and quality standards across multiple projects, deciding what warrants automated coverage versus focused manual and exploratory testing. Build and maintain automated test suites in Playwright, and use BrowserStack to validate compatibility across browsers, devices, and platforms. Define and run deep manual and exploratory testing on new, ambiguous, or high-change-rate work where automation isn't the right investment yet. Translate requirements into concrete test plans and acceptance criteria, catching gaps in the requirements themselves before they become gaps in the product. Act as the technical point of contact for quality with stakeholders: communicate risk, resolve disagreements about scope, and negotiate realistic testing timelines. Write clear, actionable defect reports in Jira, drive them to resolution, and verify fixes actually hold up under retest rather than just passing a second glance. Use Jira's linking and epic structure to keep testing work traceable, and flag workflow friction in the board with the team before it slows down the SDLC. Mentor other QA engineers in both manual technique and automation practice, including how to write tickets clearly and so well that they need no follow-up clarification, raising the bar on testing across the team, not just on your own projects. Step into any project at any phase to assess its quality risk and recommend a concrete path forward. Stay ahead of testing tools and practices worth adopting, and bring the right ones into real workflows deliberately. Operate and champion the use of AI tooling with an understanding that its output is useful, but not infallible. You treat AI as a tool, not a coworker. Craft & Leadership Balance Estimated 60% leadership, 40% craft. Qualifications Required 6-8 years of experience in software quality assurance or testing, ideally with exposure to consulting or multi-stakeholder environments. Strong, hands-on experience with Playwright for building and maintaining automated test suites and frameworks. Experience using BrowserStack (or a comparable cross-browser/device testing platform) to validate compatibility across platforms. Deep grounding in manual, exploratory, and regression testing, with the judgment to know when automation is and isn't the right investment. Proven ability to translate ambiguous requirements into concrete, actionable test plans and acceptance criteria. Strong Jira practice: writing tickets so well that no follow-up or clarification is needed, using issue-linking for traceability, and spotting workflow friction before it becomes a team-wide problem. Experience testing across a range of CMS or SaaS platforms rather than a single stack, since our client environments vary and this role needs to move between them. Exceedingly strong communication skills, including presenting technical risk and testing tradeoffs to both technical and non-technical stakeholders. It cannot be stressed enough how important this item is: communication is the whole ballgame. Prior experience as a technical or testing lead on large or multi-phase projects. Preferred Familiarity with performance testing (e.g. Lighthouse) and accessibility testing (e.g. Axe, WCAG guidelines). Experience integrating automated tests into CI/CD pipelines. Experience with structured test-case formats (e.g. Gherkin) and test case management tooling. A track record of debugging and performance investigation at scale. Creation and implementation of SDLC processes and norms at project and team scales. Why Current At Current, we believe the best digital work happens when strategy, design, production, and technology operate as one team. We partner with ambitious brands to create digital experiences that are thoughtful, scalable, and built to drive real impact. We’re a remote-first agency with teams across the US, working collaboratively across websites, platforms, campaigns, CRM ecosystems, and digital product experiences. Our environment is fast-paced, highly collaborative, and built for people who enjoy solving complex technical challenges alongside smart, supportive teammates. You’ll have the opportunity to work across a variety of clients and technologies, contribute to meaningful digital experiences, and help shape the future of engineering within a growing agency environment. The target range of base compensation for this role is $85,000 - $110,000 annually. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and location. To apply: https://weworkremotely.com/remote-jobs/current-lead-qa-engineer

Headquarters: Remote You know a great technical sale is about more than delivering a polished demo. The real work is understanding what a customer is trying to accomplish, figuring out whether Expel can actually solve it, and making sure what we promise during the sales process is exactly what our teams are prepared to deliver. As a Principal Solutions Architect at Expel, you'll own the technical side of some of our most complex Enterprise opportunities. You'll lead technical discovery, demonstrate Expel's service, design and drive Proofs of Value (POVs), work through technical objections, and create the bridge between Sales and Delivery so customers aren't starting over once the deal is signed. You'll need enough technical depth to comfortably navigate conversations across security operations, incident response, SIEM, endpoint, network, and cloud environments. But being the smartest technical person in the room isn't enough. We're looking for someone who can listen, ask great questions, tell a compelling technical story, challenge assumptions when necessary, and build trust with everyone from a SOC analyst to a CISO. This is a Principal-level individual contributor role. You'll be expected to independently navigate our hardest opportunities, influence people who don't report to you, hold teams accountable when necessary, and help make the broader Solutions Architecture organization better along the way. Sound like your kind of challenge? We'd like to hear from you. What Expel can do for you Put you at the center of complex Enterprise security opportunities where your technical judgment can directly influence both the sale and the long-term customer relationship. Give you ownership across the technical sales lifecycle, from discovery and demos through POVs, technical objections, escalations, and the transition into service delivery. Expose you to a wide range of Enterprise security environments across SIEM, endpoint, network, cloud, identity, security operations, and detection and response. Connect you with experienced Account Executives, Sales leaders, SOC analysts, Detection & Response, Product, Engineering, Customer Success, and Service Delivery teams. Give you the autonomy to solve difficult customer problems creatively while maintaining the integrity to be clear about what Expel can and cannot do. Give you the opportunity to influence how we run POVs, approach Enterprise opportunities, transition customers into delivery, and improve the overall Solutions Architecture motion. Let you remain deeply connected to customers and technical work while operating with Principal-level visibility and influence across the business. What you can do for Expel Own the technical strategy for complex Enterprise opportunities from initial discovery through POV, onboarding, and the customer's first 30 days. Lead POVs end to end by defining meaningful success criteria, building the technical delivery plan, coordinating internal teams, troubleshooting issues, and keeping execution on track. Deeply understand the challenges bringing a prospect to Expel and clearly map those needs to what our service can and cannot solve. Deliver technical service demonstrations and tell a compelling story about how Expel creates security value, adapting your approach based on whether you're speaking with practitioners, executives, or somewhere in between. Act as a trusted technical advisor who can ask difficult questions, challenge assumptions, navigate technical objections, and tell a prospect or salesperson "no" when that's the right answer. Partner closely with Account Executives and regional Sales leadership on opportunity strategy, technical discovery, competitive positioning, RFPs/RFIs, and complex customer requirements. Prepare Delivery teams with the technical context, expectations, risks, environment details, and opportunities necessary for a smooth transition from pre-sales into service delivery. Own technical escalations that arise during POVs or the first 30 days of service, pulling together the right people and staying accountable until the issue reaches resolution. Coordinate across Sales, Product, Engineering, SOC, Detection & Response, Customer Success, and Delivery, influencing and holding stakeholders accountable even when they don't report to you. Maintain strong working knowledge across SIEM, endpoint/EDR, network, cloud, security operations, incident response, attacker behavior, and detection and response. Identify opportunities to improve our POV methodology, technical content, processes, customer handoffs, and internal enablement, then work across teams to actually implement those improvements. Raise the technical and consultative bar for the broader Solutions Architecture team by sharing what you learn and helping others navigate difficult customer and technical situations. What you should bring with you 8+ years of relevant experience across Solutions Architecture, Sales Engineering, technical security selling, security consulting, security operations, incident response, or similar customer-facing security roles. A track record of operating at a senior or principal level, regardless of your current title. You can independently own complex Enterprise opportunities, influence stakeholders without formal authority, and become the technical person others trust when the answer isn't obvious. Meaningful experience leading complex Enterprise POVs, including technical discovery, defining success criteria, coordinating execution, managing objections, troubleshooting issues, and connecting technical outcomes back to customer goals. Strong security depth with the ability to confidently discuss security operations, incident response, attacker behavior, network architecture, cloud environments, SIEM, endpoint/EDR, and detection and response. The ability to understand how security technologies work together in real customer environments and identify where technology alone doesn't solve the underlying problem. Strong storytelling skills. You can take something technically complicated and make it understandable, relevant, and compelling for a SOC analyst, security engineer, Account Executive, or CISO. Trusted-advisor instincts. You look beyond what a customer initially asks for, uncover what they're actually trying to accomplish, and aren't afraid to respectfully challenge a proposed approach. Strong project and stakeholder management skills with experience coordinating complex work and holding others accountable without relying on formal authority. High EQ and the ability to navigate disagreement, conflicting priorities, and difficult customer conversations without losing trust. Genuine curiosity. You ask thoughtful questions, dig beyond surface-level answers, and continuously invest in understanding security, technology, customers, and the business. Coachability and a low-ego approach to feedback. You don't need to know everything, but you should want to keep getting better. A track record of improving processes, technical strategy, enablement, customer deliverables, or team practices beyond your own individual opportunities. Bonus points for... Hands-on experience working in a SOC, incident response, threat hunting, detection engineering, or another security operations environment. Experience selling or delivering MDR, MSSP, SIEM, EDR/XDR, cloud security, or other security operations solutions. Experience supporting large Enterprise customers with complex environments, long sales cycles, and multiple technical and executive stakeholders. Experience working directly with Delivery or Customer Success after the sale rather than ending your involvement when the contract is signed. Experience responding to complex Enterprise RFPs and RFIs. Experience improving POV methodology, technical enablement, reusable content, or processes for a broader Solutions Architecture or Sales Engineering organization. A bachelor's degree in Computer Science, Information Security, or a related discipline. Additional notes This role is remote within the United States. While our office is located in Herndon, Virginia, we're open to candidates across the U.S. who can effectively support the customers, Account Executives, and regional stakeholders aligned to their territory. Travel is expected to be up to 10-20% and may include customer meetings, executive briefings, conferences, roadshows, and visits to Expel HQ. The targeted base salary range for this role is $186,000 to $195,000 USD, with a 75/25 pay mix resulting in targeted on-track earnings (OTE) of $248,000 to $260,000 USD, plus equity. We believe in paying transparently and equitably. Your compensation will ultimately be based on factors such as your experience, skills, team equity, and market data. You'll also be eligible for unlimited PTO, which we model and encourage, work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits. We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas. We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind. #LI-remoteSalary Range$186,000—$195,000 USD To apply: https://weworkremotely.com/remote-jobs/expel-principal-solutions-architect

Headquarters: Remote, United States About Us Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.Discover a Fulfilling Career with Galileo Are you a hospitality professional yearning for a meaningful role that offers a better schedule and a chance to make a real impact? At Galileo, we're transforming healthcare, and we invite you to bring your exceptional customer service skills to our mission. Join Us as a Creative Hospitalitarian At Galileo, we believe healthcare is more than appointments and prescriptions—it's about creating personalized experiences that empower people on their health journey. We're looking for individuals who are passionate about making others feel cared for and are eager to be part of a team that's changing the face of healthcare. What You'll Do: Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service that goes beyond expectations. Facilitate Connections: Guide individuals to the appropriate Galileo services and teams, including clinical and administrative support. This may involve tasks like processing insurance authorizations and collecting medical records. Enhance Experiences: Build strong relationships, pay attention to the details, and continually seek ways to improve our processes and the experiences of those we serve. Why You'll Love Working with Us: Meaningful Impact: Use your skills to make a tangible difference in people's lives. Balanced Schedule: Enjoy a work schedule that gives you flexibility and eliminates late-night or early-morning shifts. Growth Opportunities: Be part of a forward-thinking company with a clear path for advancement. Collaborative Environment: Work alongside like-minded individuals passionate about transforming healthcare. About You: You're driven by a genuine desire to help people and believe in providing personalized solutions. Navigating complex systems energizes you, and you're excited to assist others in this journey. You thrive in a fast-paced environment, delivering high-quality support consistently. Your communication skills are top-notch, and you pay meticulous attention to detail. You're excited to spend some time in our office collaborating with your team. You may not have a healthcare background, but you're eager to learn and contribute. Being bilingual in English and Spanish is a plus! Location: This is a fully remote position. Compensation: $20-22 per hour based on experience, location, and market dynamics Benefits: Health Coverage: Medical, Dental, and Vision insurance Financial Wellness: Flexible Spending Account, Health Savings Account, and 401K with employer match Security: Company-paid Short-Term Disability, Long-Term Disability, AD&D, and Life Insurance Family Support: Up to 12 weeks of paid parental leave Paid Time Off: Generous PTO to support your work-life balance How We Hire Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds. We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. To apply: https://weworkremotely.com/remote-jobs/galileo-creative-hospitality

Headquarters: Portugal - Remote Be Part of Building the Future Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost.  Learn more at www.dremio.com.About the roleDremio’s Query Execution team builds the runtime responsible for executing analytical queries at scale. The team sits between query planning and table scans, building the systems that turn query plans into efficient, reliable execution. As a Software Engineer, you’ll work with experienced engineers to build, test, and support well-scoped improvements to the execution engine. You’ll learn how Dremio’s query runtime works while contributing to areas such as query operators, expression evaluation, memory management, scheduling, and performance.What you’ll be doing Build and support execution-engine components: Implement, test, debug, and maintain well-defined changes to query operators, expression evaluation, execution scheduling, and resource management. Develop reliable software: Write clear, maintainable Java code; add unit and integration tests; and follow established engineering practices for code review, testing, and documentation. Investigate issues: Help diagnose query correctness, reliability, and performance issues using query profiles, logs, telemetry, benchmarks, and production data. Learn runtime and performance fundamentals: Build familiarity with vectorized processing, concurrency, memory usage, parallelism, data exchange, and disk spilling. Collaborate with the team: Work closely with senior engineers and partner teams to understand requirements, break work into manageable tasks, and deliver incremental improvements. Use AI-assisted development tools: Apply AI tools to code comprehension, debugging, test generation, and documentation, while validating results through testing, review, and sound engineering judgment. Grow your engineering skills: Participate actively in design discussions and code reviews, seek feedback, and steadily take on broader technical responsibility. What we’re looking for Software engineering foundation: Up to two years of professional software development experience, or equivalent experience through internships, coursework, or substantial personal projects. Programming skills: Proficiency in Java or another object-oriented programming language; willingness to learn and work in a large Java codebase. Computer science fundamentals: Understanding of data structures, algorithms, and basic concurrency concepts. Problem-solving ability: Able to work through well-defined technical problems, ask good questions, and apply feedback to reach a solution. Quality mindset: Commitment to writing tested, maintainable code and learning established development, testing, and review practices. Communication and collaboration: Able to communicate progress, surface blockers early, and work effectively with teammates. Education: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. Bonus points if you have Exposure to database internals, query processing, distributed systems, or large-scale data processing. Familiarity with performance-oriented software concepts such as profiling, memory management, concurrency, or vectorized processing. Experience with C++, Apache Arrow, Parquet, Apache Iceberg, Spark, Hadoop, or cloud object stores. Contributions to open-source projects. What we value  At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #GnarlyLife. Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor. Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter. Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.  Important Security Notice for Candidates At Dremio, we uphold trust and transparency as paramount values in all our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will be from an @dremio.com domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to Dremio's official statement here. Dremio is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. To apply: https://weworkremotely.com/remote-jobs/dremio-software-engineer-query-execution

Headquarters: Remote Ireland; Remote, Israel GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.Associate Renewals Manager Responsibilities Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes Provide renewals adminstration support to Renewals Managers, and Account Executives Ensure that renewals are closed on a timely basis Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval Associate Renewals Manager Requirements Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM) Demonstrated progressive experience with B2B software sales Experience with subscription GTM approaches for customer success management and renewals Effective communicator, strong interpersonal and collaboration skills Motivated, driven and results-oriented Strong negotiation, presentation and closing skills Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus. You share our values, and work in accordance with those values.  How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. To apply: https://weworkremotely.com/remote-jobs/gitlab-associate-renewals-manager

Headquarters: Remote, France GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.An overview of this role As an Account Executive, you'll be the primary connection between GitLab and its customers, working with organizations of up to 4,000 team members to help them adopt and expand the world's most comprehensive platform for software development, security, and operations (DevSecOps), which uses artificial intelligence. You'll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director, you'll run the full sales process: shaping the customer's journey, documenting buying criteria and processes, and maintaining accurate pipeline data based on evidence. In your first year, you'll focus on building trusted relationships and delivering meaningful business outcomes for customers. What you'll do Own a broad book of Enterprise business, from new prospects to growing existing accounts. Manage the full sales cycle for Enterprise prospects, from discovery and solution alignment through negotiation and close. Articulate the value of GitLab's DevSecOps platform and its artificial intelligence capabilities to Mid-Market prospects and customers, tailoring messaging to their business and technical needs. Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using a structured sales process to support your pipeline and revenue goals. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning; travel to meet customers and attend events as needed. What you'll bring Experience selling software as a service (SaaS) solutions. Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. Experience conducting consistent outbound prospecting, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. Ability to connect customer business challenges to GitLab's DevSecOps platform and communicate its value to different audiences, documenting customer insights and lessons learned; relevant, transferable sales experience from a variety of backgrounds is welcome. Fluent French language skills (required). Experience selling to development or DevSecOps teams is helpful, but not required. About the team You'll join the Europe, Middle East, and Africa Sales team, a distributed group of Account Executives, sales managers, and business development team members. We collaborate asynchronously across regions and partner with marketing, sales development, and technical teams.How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off  Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. To apply: https://weworkremotely.com/remote-jobs/gitlab-account-executive-france

Headquarters: Remote - USA About the Role Abnormal AI is looking for a Director of Customer Success to lead our Mid Market Customer Success organization. This leader will oversee people managers leading teams of Mid Market and Digital Customer Success Managers, responsible for driving retention, adoption, and expansion across our Mid Market and tech-touch customer base. As a member of the Customer Success leadership team, you'll set the strategy and vision for how we engage and retain Mid Market customers across both high-touch and digital motions, building a segmented approach that scales efficiently while still delivering measurable value. You'll partner closely with Product, Engineering, Sales, and the Renewals organization to ensure a seamless customer journey and strong renewal outcomes, and you'll coach a bench of first-line managers to build strong, accountable teams. The ideal candidate brings a track record of leading CS leaders (not just CSMs), fluency in both relationship-driven and program/tech-touch models, and a passion for scaling customer outcomes in a high-growth security company. This role reports to the VP of Customer Success. What you will do  Lead and develop the Mid Market Customer Success organization, including the people managers of Mid Market and Digital CSMs, coaching them to build and run high-performing teams. Own the strategy and vision for Mid Market Customer Success across both segmented, high-touch coverage and Digital/tech-touch programs, ensuring the two motions are complementary rather than siloed. Own the renewal and expansion outcomes for the Mid Market and Digital segments, partnering closely with the Renewals organization on execution while holding your own managers and CSMs accountable for adoption, health, and expansion pipeline that drives those outcomes. Establish and evolve the segmentation strategy for Mid Market, determining which accounts sit in high-touch CSM coverage versus Digital/automated engagement, and adjusting as the book of business grows. Partner cross-functionally with Sales, Renewals, Support, and Product to ensure a seamless customer experience and maximize retention and expansion across the segment. Maintain a strong working knowledge of Abnormal's AI-driven email security platform, enabling you to guide managers and CSMs on product positioning, use-case development, and value realization with customers. Serve as an escalation point for significant customer issues within Mid Market and Digital, engaging directly with customers when needed and partnering with Product/Engineering to drive resolution. Use data and reporting to monitor customer health, identify retention risk, and guide proactive engagement strategies across both segments. Build and scale success planning frameworks, playbooks, and programs appropriate to Mid Market and Digital customers, distinct from Enterprise motions. Represent the voice of the Mid Market and Digital customer internally, influencing product roadmap and go-to-market priorities for the segment. Travel based on customer and business needs (est. 10–20%). Must Haves  6+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment, including experience managing people managers. Proven success leading Mid Market or tech-touch/digital customer success motions, ideally in the cybersecurity, email security, or infrastructure SaaS space. Demonstrated ability to run a quota-carrying organization, with ownership of renewal and expansion targets across a segment. Experience building or scaling a segmented CS model. Excellent communication and interpersonal skills, adept at engaging stakeholders at all levels internally and externally; multiple languages a plus given the global nature of the segment. Strong leadership and team-building skills, with a track record of developing managers, not only individual contributors. Comfort operating in a fast-paced, high-growth technology environment with a bias toward ownership and action. Nice to Have  Experience in email security, cybersecurity, or enterprise infrastructure software. Familiarity with API-based SaaS solutions and cloud-native architectures. Prior experience leading globally distributed or multi-regional CS teams. Experience standing up or scaling a Digital/tech-touch CS motion from an earlier stage. #LI-LM3Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.Base salary range:$210,800—$248,000 USDA note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-director-mid-market-customer-success

Headquarters: Remote Canada | Remote United States BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role The Cloud Engineer designs, secures, and supports mission-critical cloud infrastructure that enables reliable services for users worldwide. The successful candidate demonstrates strong technical judgment, operational discipline, and the ability to apply practical solutions to complex cloud engineering challenges. What You’ll Do Operate and maintain BeyondTrust's cloud infrastructure, ensuring availability, performance, and operational health across all environments. Design, deploy, and secure multi-account AWS, Azure, and GCP environments in alignment with organizational standards.  Design, deploy, and support AWS networking solutions, including VPCs, Transit Gateway, VPC Peering, PrivateLink, VPC Endpoints, and related routing and connectivity services. Develop and maintain reusable Terraform modules, remote state management, and version-controlled configurations that enforce infrastructure standards. Build and maintain CI/CD pipelines using GitHub Actions, including self-hosted runners, to deliver infrastructure and application changes consistently and reliably. Troubleshoot and resolve incidents, apply patches, validate backup and recovery processes, and optimize infrastructure for performance and cost efficiency. Troubleshoot cloud connectivity issues with DNS, routing, load balancing, and application communication across multi-account environments. Provide after-hours support as needed, resolve incidents, and document post-incident reviews and follow-up actions. Administer identity federation, authentication, authorization, and privileged access controls across cloud platforms. Integrate, manage, and support third-party tools used for cloud access, operations, security, and auditing.  Enforce governance standards, including account management, resource tagging, configuration compliance, and capacity planning through controlled and auditable changes. Leverage AI-assisted engineering tools to develop reusable automation that accelerates delivery and improves team productivity. Create and maintain architecture diagrams, Terraform standards, SOPs, troubleshooting guides, and disaster recovery documentation. What You’ll Bring 2+ years of experience designing, securing, and managing large cloud environments in AWS, Azure, or GCP. 2+ years of hands-on experience with AWS core services, including networking, compute, storage, load balancing, monitoring, and automation services. 2+ years of experience developing and maintaining Terraform modules or other infrastructure as code solutions. 2+ years of experience with AWS IAM, including roles, policies, permissions, and access management. Strong understanding of AWS networking, including CIDR, routing, DNS, security controls, Transit Gateway, and VPC connectivity services. 2+ years of experience with Git workflows, version control, scripting, configuration management, and automated infrastructure testing and validation. 2+ years of experience building or supporting CI/CD pipelines using GitHub Actions or similar automation platforms. 2+ years of scripting experience using Python (preferred), PowerShell, or Bash. Strong troubleshooting, problem-solving, and root cause analysis skills. Familiarity with cloud monitoring and observability tools such as CloudWatch, Prometheus, or Datadog.  2+ years of experience working within ITSM and change management processes. Strong verbal and written communication skills, including the ability to create and maintain technical documentation. Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or equivalent practical experience. Must Have AWS Certified Solutions Architect Associate, AWS Certified CloudOps Engineer, or equivalent cloud certification. 3+ years of experience in two or more of the following areas: AWS Organizations, Control Tower, and multi-account governance. AWS networking, including VPC, IPAM, WAF, and hybrid network architectures. GitHub Actions, self-hosted runners, or CI/CD platform administration. Cloud observability, infrastructure security, or regulated environments. Implementing cloud controls aligned with SOC 2, ISO 27001, NIST CSF 2.0, or FedRAMP Moderate requirements. Experience using AI-assisted engineering tools, such as GitHub Copilot, Claude Code, or equivalent solutions, to improve development and operational efficiency. Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com.  #LI-BS1 To apply: https://weworkremotely.com/remote-jobs/beyondtrust-cloud-engineer

Headquarters: Remote - USA About the Role We're seeking a Designer to join Abnormal AI's Creative Services team. As a member of the in-house studio, you'll play a key role in bringing our visual identity to life across a wide range of touchpoints, including campaigns and digital surfaces to social, events, and brand content. This is a hands-on execution role for a designer who is comfortable working across a broad spectrum of asset types and moving fluidly between projects. You care deeply about craft and quality, you're comfortable taking direction and running with it, and you thrive in a fast-moving, collaborative environment. You bring a genuine curiosity for how AI tools can accelerate and elevate your creative process. What You Will Do Produce high-quality design assets across brand touchpoints, including web, campaigns, social, events, and print. Execute creative across a variety of formats and asset types, working from briefs, established design systems, and creative direction. Collaborate cross-functionally with marketing, content, and web partners to deliver cohesive, on-brand creative. Contribute to web-forward creative execution across digital surfaces and campaigns, demonstrating fluency in how design systems translate to the web. Actively integrate AI tools into your creative workflow, using them to accelerate production, explore options, and push the work further. Maintain brand consistency across all deliverables, ensuring work aligns with Abnormal AI's visual identity standards. Manage multiple projects simultaneously, prioritizing effectively and communicating proactively on timelines and capacity. Must Haves 3–5 years of relevant design experience, ideally with a mix of in-house and agency backgrounds. A portfolio demonstrating strong craft across digital, brand, and campaign work, with clear evidence of web capability. Comfortable executing across a wide variety of asset types and moving fluidly between campaign, digital, brand, and web work. Web fluency: not necessarily a UI/UX specialist, but comfortable with web-forward creative execution and able to show strong web work in your portfolio. Actively uses AI tools as part of your creative practice, spanning ideation, production, and workflow. You bring genuine curiosity and a point of view on how AI can make your work better and faster. Strong foundational design skills: typography, color, composition, and visual storytelling. Proficiency in Adobe Creative Suite, Figma, and similar design tools. Comfortable working from briefs and creative direction, with an ability to interpret ambiguity and ask the right clarifying questions. Strong organizational skills and the ability to manage multiple concurrent projects without dropping the ball. A collaborative, low-ego approach. You work well with others, take feedback graciously, and care about the team's output as much as your own. Nice to Haves Experience working on AI, cybersecurity, or highly technical brands. Motion design skills or experience collaborating with animation teams. Familiarity with production workflows for video or experiential design. #LI-AK1Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.Base salary range:$99,500—$143,000 USDA note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-designer-creative-services