Position: Product & QA Manager

Location: Remote

Reports To: CEO

About Novabyte

At Novabyte, we build technology that takes our clients further.

We thrive on innovation, collaboration, and excellence — blending strategy, design, and engineering to bring powerful digital products to life.

We’re looking for a Product & QA Manager who can bridge the gap between strategy and execution — someone who ensures every feature shipped delivers clear value, functions as intended, and aligns with the company vision.

This is a hybrid role combining product management (planning, clarity, alignment) and quality assurance (testing, consistency, polish). You’ll serve as the connective tissue between design, development, and leadership — turning ideas into smooth, tested releases.

The Opportunity

As a Product & QA Manager, you’ll manage the full lifecycle of our projects — from defining requirements to validating delivery. You’ll collaborate closely with the CEO, developers, and designers to ensure our products are both user-friendly and technically sound.

Success Outcomes

1. Own the Product Lifecycle

• Translate ideas and business goals into clear product requirements and tickets
• Prioritize effectively — focusing the team on what truly moves the product forward
• Maintain and communicate the roadmap clearly to all stakeholders

2. Ensure Quality Across Every Release

• Develop QA checklists and test plans for each feature or sprint
• Perform both manual and exploratory testing
• Track and document bugs systematically, verifying fixes before release

3. Bridge Design, Development, and Strategy

• Facilitate handoff between teams with clarity and precision
• Ensure that user experience and functionality meet agreed-upon expectations
• Support developers and designers by clarifying intent and edge cases quickly
  
  

Who You Are

• You’re detail-oriented but also see the big picture
• You thrive on structure, clarity, and accountability
• You enjoy collaborating cross-functionally and helping others stay aligned
• You have a bias for action — when something’s unclear, you figure it out
  
  

Required Qualifications

• Experience as a Product Manager, QA Specialist, or similar cross-functional role
• Strong understanding of Agile/Scrum processes and backlog management
• Experience writing clear user stories and acceptance criteria
• Proficiency with tools such as Jira, Linear, ClickUp, or Notion for project tracking
• Experience performing QA testing for web or mobile products
• Solid ability to document, prioritize, and communicate effectively with remote teams
  
  

Nice-to-Have Skills

• Familiarity with Figma and basic front-end development concepts (React, APIs, etc.)
• Experience setting up QA automation tools or workflows
• Exposure to SaaS, marketplace, or platform-based products
• Comfort leading sprint planning and retrospectives
  
  

Soft Skills

• Excellent written and verbal communication
• Strong organizational and analytical thinking
• Calm under pressure, even when juggling multiple deliverables
• Collaborative, proactive, and solution-oriented
  
  

We’re growing quickly, which means you’ll have opportunities to lead team direction, own product areas, and make a visible impact. If you’re excited to help build digital experiences that make technology feel human, we’d love to meet you.

HOW TO APPLY:

To apply, please submit:

1. Your resume and portfolio or case studies (Figma links preferred).
2. A 1-minute video answering the following questions:
   • Why are you a great fit for this role?
   • Tell us about your favorite book

Tips:

• We’re not looking for production quality — a quick, authentic recording is perfect.
• You can upload your video to a shared drive or as a private YouTube or Loom link or equivalent and share it with your application.

Applications without the video will not be considered.

Position: UI/UX Designer

Location: Remote

Reports To: Product Owner

About Novabyte

At Novabyte, we build technology that takes our clients further. We thrive on innovation, collaboration, and excellence. By pushing the boundaries of what’s possible, we create digital experiences that are functional, beautiful, and human-centered.

We’re looking for a UI/UX Designer who thrives in a collaborative, fast-moving environment — someone who can translate complex ideas into elegant interfaces and intuitive user flows. You’ll work alongside developers, product owners, and founders to shape the look, feel, and usability of high-impact software products.

The Opportunity

As a UI/UX Designer, you’ll be responsible for designing and refining web and mobile experiences that balance user needs with business goals. You’ll use tools like Figma to design interfaces that are visually aligned with brand standards while solving real user problems through thoughtful information architecture, interaction patterns, and usability.

Success Outcomes

1. Deliver Clear, Cohesive Design Systems
   • Develop and maintain component libraries and design guidelines that ensure visual consistency across products.
   • Work closely with developers to ensure design fidelity through implementation.
2. Create User-Focused Interfaces
   • Turn complex workflows into simple, intuitive experiences.
   • Conduct basic user research or feedback sessions to validate design decisions.
   • Communicate rationale clearly — showing the “why” behind the “what.”
3. Collaborate Cross-Functionally
   • Partner with Product and Engineering to scope, define, and iterate on features.
   • Contribute to roadmap planning by identifying UX opportunities and challenges early.
     
     

Who You Are

• You care deeply about how design feels and functions — not just how it looks.
• You value clarity, consistency, and communication.
• You see Figma not just as a design tool, but as a collaboration platform.
• You’re curious, open to feedback, and believe great design is a team sport.
  
  

Required Qualifications

• Proficiency in Figma (components, variants, auto layout, prototyping).
• Experience designing for both web and mobile.
• Ability to translate wireframes and requirements into high-fidelity mockups.
• Strong understanding of UX principles, accessibility, and responsive design.
• Comfortable working with developer handoff tools and communicating design intent clearly.
• Experience building or maintaining design systems.
  
  

Nice-to-Have Skills

• Familiarity with tools like Notion, FigJam, or Miro for collaboration.
• Experience conducting usability testing or collecting user feedback.
• Understanding of motion design or microinteractions.
• Awareness of front-end constraints (basic React/HTML knowledge is a plus).
  
  

Soft Skills

• Excellent visual communication and storytelling ability.
• Strong collaboration and comfort with feedback loops.
• A balance of creativity and pragmatism — able to meet real business needs beautifully.
• Great time management — can deliver strong work within reasonable timeframes.
  
  

We’re growing quickly, which means you’ll have opportunities to lead creative direction, own product areas, and make a visible impact. If you’re excited to design digital experiences that make technology feel human, we’d love to meet you.

HOW TO APPLY:

To apply, please submit:

1. Your portfolio or case studies (Figma links preferred).
2. A 1-minute video answering the following questions:
   • Why are you a great fit for this role?
   • Tell us about your favorite book

Tips:

• We’re not looking for production quality — a quick, authentic recording is perfect.
• You can upload your video to a shared drive or as a private YouTube or Loom link or equivalent and share it with your application.
  
  

Applications without the video will not be considered.

DevSavant is seeking an AI Technical Product Manager to own client AI initiatives from conception through delivery. This is a hands-on startup role where you'll shape how organizations implement AI solutions while working directly with our technical leadership and client stakeholders.

You'll coordinate with specialized contractors brought in per project, manage multiple client engagements, and drive successful AI product deployments. This role is perfect for a technical product manager ready to make the leap into AI or an engineering-minded PM who wants to be at the forefront of AI transformation.

Product Strategy & Ownership (40%)

• Translate client business requirements into actionable AI product strategies

• Define project scope, success metrics, and technical requirements

• Own product roadmaps and backlogs across multiple client projects

• Identify and document resource needs for each project phase

• Evaluate AI tools, platforms, and approaches for different use cases

• Create technical documentation and integration specifications

Project Delivery & Coordination (40%)

• Manage end-to-end delivery of AI initiatives for multiple clients

• Coordinate with project-based specialists (ML engineers, data engineers, designers)

• Run client meetings, demonstrations, and feedback sessions

• Track project timelines, budgets, and resource allocation

• Handle day-to-day blockers and technical decisions

• Ensure smooth handoffs between project phases and team members

Technical & Strategic Leadership (20%)

• Partner with technical leadership on solution architecture decisions

• Participate in pre-sales activities and technical feasibility assessments

• Build relationships with AI vendors and technology partners

• Develop reusable frameworks and best practices for common AI use cases

• Monitor AI industry trends and identify opportunities for clients

• Support the growth of DevSavant's AI practice

Experience

• 5-7+ years of product or project management experience in technical environments

• 1+ year of hands-on exposure to AI/ML projects (in any capacity)

• Proven track record managing complex technical projects with distributed teams

• Experience with client-facing roles and stakeholder management

• Background working in startups, agencies, or consulting environments (preferred)

Technical Foundation

• Engineering background strongly preferred (CS degree, bootcamp, or professional experience)

• Understanding of software development lifecycle and API integrations

• Familiarity with AI concepts (LLMs, machine learning basics, prompt engineering)

• Comfort level with technical documentation and architecture diagrams

• Experience with data-driven decision making and analytics

Essential Skills

• Exceptional communication skills - ability to bridge technical and business teams

• Business like mentality (budgeting)

• Self-directed with strong ownership mentality

• Fast learner who thrives in rapidly evolving technical landscapes

• Resourcefulness in finding solutions with constrained resources

• Strong organizational skills managing multiple concurrent projects

• C1 English proficiency (written and verbal)

Technical Skills (Nice to Have)

• Basic scripting ability (Python, SQL, or similar)

• Hands-on experience with AI tools (OpenAI, Claude, Gemini) - Must have.

• Understanding of cloud platforms (AWS, Azure, GCP)

• Familiarity with modern AI concepts (RAG, vector databases, fine-tuning)

• Experience with API testing and integration tools

• Knowledge of data pipelines and ETL processes

Domain Experience (Valuable but Not Required)

• Previous experience as a software engineer or technical role

• Background in B2B SaaS or enterprise software

• Experience with automation or workflow tools

• Understanding of AI/ML deployment challenges

• Familiarity with agile/scrum methodologies

• Technical Curiosity: You don't need to code daily, but you enjoy understanding how things work

• Problem Solver: You see obstacles as puzzles to solve, not roadblocks

• Clear Communicator: You can explain complex concepts simply

• Strategic Thinker: You understand when AI is the right solution (and when it's not)

• Growth Mindset: You're excited to learn and grow in the AI space

• Pragmatic: You balance ideal solutions with practical constraints

This is a startup role. You'll work with lean teams, make quick decisions, and adapt constantly. Some days you'll be strategic, others tactical. You'll coordinate with contractors rather than manage a large team. But you'll also have the freedom to shape processes, make meaningful decisions, and directly impact our growth.

• Location: Remote (LATAM region preferred)

• Hours: Flexible with 4+ hours US Eastern timezone overlap

• Collaboration: Mix of async and sync communication

• Tools: Slack, Linear/Notion, GitHub, various AI platforms

• Real AI Impact: Work on cutting-edge AI projects that transform businesses

• Learning Environment: Develop deep AI expertise through hands-on projects

• Direct Influence: Your decisions directly impact project success

• Diverse Exposure: Work across industries and AI use cases

• Startup Culture: No bureaucracy, fast decisions, real ownership

• Career Growth: Position yourself at the forefront of AI product management

Please submit:

1. Resume highlighting technical projects you've managed

2. Brief case study (2-3 paragraphs) of your most complex technical project - what was the challenge, your approach, and the outcome

3. Your perspective on one AI trend that excites you and why

Note: We value potential and learning ability over checking every box. If you have strong technical PM skills and genuine interest in AI, we want to hear from you.

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA, and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Associate Customer Success Partner

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ evolving goals, driving long-term program success, executive engagement, and value realization.

You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

What You’ll Do

• Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.

• Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.

• Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.

• Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.

• Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.

• Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.

• Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.

• Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey.

• Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
  

Who You Are

• Passionate about influencer marketing, creator content, and the future of digital media.

• 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.

• Skilled at leading executive conversations, connecting business outcomes to platform value.

• Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.

• Experienced in translating data into compelling narratives, insights, and strategies.

• Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.

• Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.

• Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Who we are:

CreatorIQ is the leading creator marketing platform brands and agencies rely on to maximize creator marketing programs. Its enterprise-grade workflows and industry-leading intelligence deliver AI-powered creator discovery, unified program management, and standardized measurement that is safe, seamless, smart, and built for scale. Thousands of global organizations use CreatorIQ, including Nestlé, Movers+Shakers, RQ, Sephora, Unilever, and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, Manila, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Amount provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, Amount delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, Amount enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Amount’s clients include financial institutions collectively managing over $3.1T in assets and serving more than 50 million U.S. consumers. Learn more at www.amount.com.

Inclusion, diversity, and belonging are core to Amount's values, and we believe they are more than words, they are actions. We support our commitment to these ideas by empowering intrepid engagement and learning, increasing diverse representation, and fostering a culture where everyone can bring their full self to work without regard to differences. We look for people who embrace this culture.

A DAY IN THE LIFE:

As a Senior Customer Success Manager, your day will be characterized by leadership in customer engagement. You will play a pivotal role in shaping and executing strategic initiatives to drive customer success. Your responsibilities will extend beyond individual account management to influencing the overall customer success strategy. Expect to engage in high-level customer discussions, mentor junior team members, and contribute to the continuous improvement of our customer success practices.

Team:  Will manage strategic client relationships on the Amount platform
Reporting: To the VP of Customer Success
Base Salary: $123,750 - $165,000
Benefits & Perks: Check them out HERE!

WHAT WE’LL TRUST YOU TO DELIVER:

• Strategic Customer Partnerships: Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
• Customer Lifecycle Management: Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
• Executive-level Communication: Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
• Mentorship and Leadership: Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
• Customer Advocacy Program: Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
• Cross-functional Collaboration: Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
• Revenue Expansion: Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
• Technical Expertise: Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.

WHAT YOU LIKELY BRING TO THE TABLE: 

• Experience: Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
• Leadership Skills: Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
• Strategic Thinking: Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
• Problem-Solving Expertise: Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
• Communication Mastery: Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Innovative Mindset: A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
• Customer Advocacy Passion: Passionate about creating customer advocates and leveraging their success stories for business growth.

About Clerk Chat:

Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. It's big and bold and needs spirited adventurers to join our growing team. 

We've built Clerk Chat organically into a profitable business over the last 2 years. We're a team that believes in achieving your highest potential but not at the expense of work-life balance. That's why we have flexible vacation time, healthy quarterly bonuses, and creative freedom at the forefront. We're Silicon Valley-based entrepreneurs who have sold companies, gone through the exclusive HF0 AI residency, having previously built teams at Lucasfilms, Samsung, Netflix, DocuSign, and Series B+ Startups.

What does a work environment look like at Clerk Chat?

Clerk Chat is a hybrid team of in-office and remote employees. Our headquarters is based in San Francisco, just three blocks south of the Embarcadero BART station, making it easy to commute and stay connected. Our in-office team appreciates being in the office five days a week because it fosters real-time collaboration, builds stronger relationships, and helps us move faster. The remote team is strategically based around the US to provide the best experience for our customers and drive impact. 

This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement.

Who you are:

As a Partner Support Agent, you will be the first point of contact for our users. You will become part of a collaborative team of 5 focused on making a positive impact on business communication. You have excellent communication skills and a knack for building relationships. You are proactive, resilient, and thrive in a fast-paced environment.

What you will do:

• You will be the first point of contact for our customers by email and chat
• You will handle and coordinate product-specific inquiries, engaging with external stakeholders
• You will have the opportunity to think critically about and improve processes, with a focus on future growth and optimization.
• You will develop and continuously improve our customer journey
• You will closely collaborate with all departments to further improve our customer journey

What you will need:

• You have 2-3 years of experience in a similar role within the telecom industry.
• You are able to work both independently and collaboratively within a team.
• You have excellent communication skills and are comfortable speaking to all sorts of customers
• You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
• You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment.

We encourage all qualified candidates to apply! Our recruiting team will carefully review each resume, and we look forward to considering you for this opportunity.

This role is open to remote candidates nationwide. However, if you are based in the San Francisco Bay Area, our policy requires in-person work from our office five days per week.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Business Development Representative to join our BDR team. As a Commercial Business Development Representative you will work closely with your supporting Account Executive team, Marketing and Partner team to ensure APAC builds strong opportunities in key target accounts in APAC. Your responsibilities will include outbounding to your book of business, cold-calling, video prospecting, personalised emails as well as qualifying inbound leads to build a strong pipeline in your market.

This is a full-time, remote position, based in Singapore.

Technologies You'll Use

• Salesforce
• Outreach
• Gong
• Demandbase
• LinkedIn Sales Navigator
• ZoomInfo, AmpleMarket, Signal Hire

What You’ll Do

• Outbound into Commercial Accounts.
• Qualify inbound leads and prospects to companies and generate quality meetings with all levels of employees from C-Level to data engineers.
• Build account plans with your Account Executive.
• Organise, log activity, and categorise sales lead information into the CRM, as well as utilize other prospecting tools.
• Be able to articulate and sell Fivetran’s value to prospects and how we can aid their business insights.
• Adhere to your inbound and outbound KPIs as well as being comfortable balancing your time & competing priorities.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Experience qualifying inbound/outbound leads.
• Intrinsically motivated person who is highly accountable with a 'get stuck in' attitude.
• Excellent in-person, phone, written, and verbal communication skills with both internal and external clients.
• Highly curious with a passion for solving our customer's problems.
• Highly driven and motivated and thrive in an extremely fast paced environment.
• Able to convey technical principles in a conversational way.
• Comfortable with daily, weekly and monthly calls, email and meeting target.

Bonus Skills

• Previous business development experience is preferred.

#LI-LA1

#LI-Remote

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Our client,  (TLG), is building Landler — a global platform that makes nature measurable and investable. It turns biodiversity, carbon, soil, and water into decision-grade data that landowners, companies, and investors can use to track risks, model interventions like regenerative farming, and create nature-based assets.

They are now seeking a Customer Success Specialist, preferably German-speaking. In this role, you will be responsible for building and nurturing strong relationships with clients, liaising with the product team to improve the product and experience for clients, and ensuring successful onboarding, adoption, and long-term retention.

TLG is a dynamic scaleup with its headquarters in Munich, and an office in Cape Town, as well as operations around the world. It has raised over $16m in the past 2 years.

If you'd like to learn more about TLG, watch their concept video here.

TLG is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.

Requirements

• Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success.
• Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed.
• Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements.
• Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting.
• Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively.
• Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly.
• Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.

• At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
• Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
• Experience working within larger, more established Customer Success teams (10-20) in prior roles
• Experience with account management, not just troubleshooting
• Fluent in German and English

• Strong problem-solving skills, and an ability to quickly break down a problem or solution into its component parts and explain complex solutions in an easy-to-understand manner for different client types
• Excellent communication in English and German (written & verbal) and interpersonal skills across varying levels of seniority (up to C-suite)
• High personal and professional integrity, and ethical standards
• Highly self-driven; a self-starter and very proactive - this is particularly important given the flat structure of the organisation (meaning no direct reporting lines)
• Extremely comfortable with ambiguity

Application process

We are looking to fill the role as soon as possible. We will accept applications on a rolling basis. Successful applicants can expect at least 1 virtual assessment, 2 behavioural interviews and 2 technical interviews.

Benefits

• Paid Time Off
• Work From Home (Remote)
• Training & Development

At Kupa Global, we connect exceptional talent to remote roles in Europe from Africa. We vet for technical proficiency, superior problem-solving abilities, and integrity.

WHY YOU SHOULD APPLY:

Coalition Technologies is devoted to delivering clients the highest quality work while providing our team a fun, thriving, and innovative environment. Along with the opportunity for tremendous career growth and rapid advancement, CT offers:

• The most competitive profit-sharing bonus plan in the industry, paying up to 50% of company profits to full-time employees each month!
• A highly competitive Paid Time Off plan, promoting quality work-life balance.
• Subsidized gym memberships to help team members feel their best.
• Medical, dental, vision, and life insurance packages for all US-based team members.
• International Health Insurance Reimbursement Program for all international team members, a benefit unique to Coalition.
• Device upgrade and learning reimbursement programs.
• Motivating career development plans with clearly defined goals and rewards.
• Additional job-specific incentives and bonuses.
  
  

Plus, 100% of our team works remotely with the support of time tracking software. Our company culture specializes in supporting remote team members, and we’ve been doing so for more than a decade. CT welcomes your application, wherever in the world it's coming from!

YOU SHOULD HAVE:

• Willingness to learn, grow, and collaborate with the team and company as a whole.
• Excellent verbal and written communication skills.
• A high level of discretion, ethics, and trustworthiness.
• Intermediate spreadsheet skills (preferred)
• Innovative thinking and a willingness to challenge existing methods where improvement is possible.
• Experience in bookkeeping / financial record keeping (preferred).
• Experience with Google Sheets or Excel, Quickbooks Online, and G-Suite (preferred).
• The availability to work 40 hours per week from 9:00 am to 6:00 pm PST.
• A reliable space to work remotely with a fast computer, quality internet, camera, microphone, and speakers.

YOUR DUTIES AND TASKS:

• Answering phones and emails.
• Completing entry-level bookkeeping, including recording expenses, organizing receipts, and completing other transaction records.
• Resolving billing issues with clients and internal team members.
• Providing account access, usage reports, data analysis, and other ad hoc requests for team members.
• Supporting quality assurance checks of various internal and client facing reporting.
• Organizing new client contracts, create invoices, and process client payments.
• Contributing to internal database maintenance, upkeep and data entry.
• Researching, ordering, & distributing company-wide gifts (2-3 times per year).
• Organizing company events, competitions, and special projects throughout the year.
• Facilitating company holiday, time off, and schedule variation calendars.

We are looking for talented and diligent candidates who excel in our skills tests, and will consider these candidates even if past experience or educational background criteria aren't met.

*California, New York, Washington, and Colorado: starting base pay for this position ranges between $15 - $25 per hour.

Compensation may vary based on factors such as experience, qualifications, skills test performance, geographic location, and seniority of the position offered. Outside of California, New York, Washington, and Colorado compensation may fall outside the above ranges.

Department: Change Leadership 
Reports To: Change Leadership Team Lead 
Employment Type: Full-Time 

About Cyclotron 

Cyclotron is a modern technology consulting firm focused on enabling digital transformation for enterprise clients. We specialize in change leadership, cloud solutions, and user-centric design to help organizations thrive in a rapidly evolving digital landscape. 

Position Overview 

We are seeking a creative, detail-oriented Content Creator to join our Change Leadership team. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about creating clear, engaging, and impactful content. The ideal candidate will have a strong background in visual storytelling, instructional design, and content strategy. Key responsibility type percentages outlined below may shift based on practice area priorities. 

Key Responsibilities 

Client focused work (50%): 

1. Content Development for Change Initiatives  

• Create clear, engaging, and visually appealing content to support change management strategies. 

• Develop communication materials such as presentations, infographics, newsletters, and internal announcements. 

• Translate complex change concepts into accessible and actionable content for diverse audiences. 

2. Training & Enablement Materials 

• Design and produce training decks, e-learning modules, and job aids. 

• Collaborate with change managers and subject matter experts to ensure content accuracy and relevance. 

• Maintain a library of reusable training assets and templates. 

3. Stakeholder Communication Support 

• Support the creation of stakeholder engagement materials, including FAQs, talking points, and executive briefings. 

• Ensure consistency in tone, branding, and messaging across all communication channels. 

4. Content Customization for Clients 

• Adapt standard content to align with client-specific branding, tone, and templates. 

• Work closely with consultants to tailor materials for different industries, departments, or change scenarios. 

5. Multimedia Production (Optional but Valuable) 

• Create and edit videos, animations, or audio content to support change campaigns. 

• Use tools like Canva, PowerPoint, or similar to enhance engagement. 

Practice development work (50%) 

1. Knowledge Management & Best Practices 

• Organize and maintain internal content repositories (e.g., SharePoint). 

• Document and share best practices, templates, and guidelines for content creation. 

• Continuously improve content based on feedback and performance metrics. 

2. Project Blueprint Development and Maintenance  

• Collaborate with practice area leads and the Change Leadership team lead to refine and evolve the next generation of project blueprints, ensuring alignment with strategic goals and delivery excellence. 

• Identify and establish governance structures, update cadences, and best practices for the consistent creation, review, and maintenance of project blueprint materials. 

• Work closely with team members to integrate lessons learned and proven approaches into standard blueprint templates, promoting continuous improvement and knowledge sharing 

30-60-90 Day expectations 

30 Days: Orientation and Foundation 

• Attend onboarding and shadow specific client engagements e.g. training sessions 

• Reformat 3–5 project presentations into client-branded templates (using PowerPoint, Canva, and SharePoint) 

• Update one full project blueprint with guidance from the Change Leadership team 

• Audit the internal blueprint library (e.g., SharePoint) 

• Identify gaps, redundancies, outdated content 

• Recommend improvements for structure, tagging, and access 

60 Days: Implementation and Contribution 

• Begin implementing approved changes to the blueprint system 

• E.g. Apply new tagging or folder structure to a pilot set 

• Test a new template or naming convention as required 

• Own content creation for one client-facing change initiative 

• Co-develop a training module or enablement deck with SMEs 

• Customize two additional content pieces for client use 

• Help refine blueprint templates and document best practices 

90 Day Expectations: Optimization  

• Lead development of a full content suite for a client project 

• Finalize and roll out the improved blueprint system 

• Set a recurring review cadence for blueprint and training materials 

• Publish a best-practices guide for content creation 

• Begin mentoring or onboarding support for new team members 

Preferred Skills 

• Expertise in design and information layouts that optimize learning and easy UI 

• Familiarity with change management methodologies (e.g., Prosci, ADKAR). 

• Experience with knowledge management systems and intranet platforms. 

• Understanding of corporate branding and tone-of-voice guidelines. 

Details 

• Full-Time 

• Virtual Office (US Based) 

• Sanitized examples of deliverables will be required 

Salary Range 

$85,000 – 100,000 

Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.