Headquarters: United States Join a Global Team Making a Lasting Impact with Lumivero Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. The Customer Support Representative is the first point of contact for our members. With every interaction, you're not just supporting software, you're supporting people. You’ll help solve problems, answer questions, and ensure our members feel valued and cared for. Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener. You’ll use your communication skills, product knowledge, and creativity to support our members and show them that behind our great software are amazing people who genuinely care.Key ResponsibilitiesRespond to member inquiries with clear, professional communication and correct grammar. Guide members through product usage with accurate, concise instructions. Ensure timely follow-up on open tickets, especially when awaiting member responses. Collaborate with members and engineering to identify, reproduce, and troubleshoot software issues. Participate in internal product testing as needed. Assist Sales and Success Managers in identifying and resolving product-related issues. Develop and maintain strong knowledge of all product features and functionalities. Contribute to both internal and external knowledge bases to improve self-service support. Monitor and analyze support trends to identify opportunities for product improvements or process changes. Generate creative ideas to reduce ticket volume and enhance the support experience. Create helpful content (e.g., FAQs) for students, site supervisors, and faculty. Quickly identify and act on potential compliance or critical issues. Proactively monitor ticket patterns and identify possible account risk factors. Pinpoint root causes of recurring issues and work closely with the Success team to mitigate risks. Escalate urgent matters following established procedures to appropriate internal teams. Required Skills and ExperienceProblem Solver; Multi-tasker 2+ year experience working in a Technical Customer Support or Software Support role  Excellent communication, organization skills, and time management skills.  Strong ability to work with precision and attention to detail. Preferred Skills and ExperienceExperience with academic work habits and requirements Experience with data privacy regulations HIPAA and GDPR preferred. Salesforce CRM experience.BenefitsAnnual base salary is $40,000 - $42,000, depending on qualifications. An annual performance-based bonus to recognize personal excellence. Annual tech stipend to get what you need to do your best work.Flexible, remote first work environment and a diverse, global team. Opportunities for career advancement as Lumivero grows.Help Transform Our World with Powerful Insights – Join Our Team! At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster! Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve. Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.   Lumivero is an E-Verify Employer. You can review the E-Verify Poster.  Lumivero is committed to supporting individuals requiring accommodation in the application process.   To apply: https://weworkremotely.com/remote-jobs/lumivero-customer-support-representative

Headquarters: Remote (Europe) Restream is on a mission to craft top-quality tools for video content creators. We’re looking for a Senior Product Manager to lead one of Restream’s products. You’ll work in a small team, building high-quality features from idea to production.What you’ll doGuide product direction, define requirements, and ensure high-quality deliveryFind simple, elegant solutions to complex product problemsExplore and design product ideas visually — from concept to prototypeGet insights from creators and businesses to understand needs, validate ideas, and iterate based on feedbackSet metrics, track performance, and use data to make better decisionsCollaborate with design and engineering to build the product well, and with support, marketing, and sales to launch product updates effectivelyWhat we’re looking for5+ years of product management or product design experience in a SaaS companyProven track record in building, releasing, and scaling global consumer productsPassion for design and attention to small detailsAbility to move fast, shift focus, and adapt in dynamic environmentHighly collaborative and results oriented personExperience with live video, streaming, or podcasting is a plusBack in 2015, Restream was founded in Ukraine with a passion for helping creators be seen and heard. As the #1 multistreaming solution, we deliver over 200,000 hours of live content every day. We’re diverse team across 15 countries and 22 nationalities — building tools that power the future of live video. We believe that a small, driven, and focused team can impact millions of lives.What We OfferA startup environment and a flat company structureWork closely with founders and team to build and grow the productOpportunity to make an impact on the evolution of the productAbility to create something that influences people’s livesEquity packages for you to truly be a part of the Restream journeyThe hardware and software you need to get your job done To apply: https://weworkremotely.com/remote-jobs/restream-senior-product-manager

We are hiring a contract-based Senior Frontend Developer for the garden3d creative collective with a focus on West Coast candidates.                                                                                                                                                                                                     Original job posting linkAbout garden3dWe are worker owned creative collective, innovating on everything from brands and IRL communities to IoT devices and cross platform apps. We share profit, open source everything, spin out new businesses, and invest in exciting ideas through financial and/or in-kind contributions.Our client roster includes Google, Stripe, Figma, Hinge, Black Socialists in America, ACLU, Pratt, Parsons, Mozilla, The Nobel Prize, MIT, Gnosis, Etsy & Gagosian.We’re the software team behind innovative products like The Light Phone & Mill, and we operate a global, decentralized community space collective called Index Space.We think of our garden3d as collective for creative people, prioritizing a happy, talented, and diverse studio culture. We work on projects that bring value to our world, and we balance deep care for the work we do with a genuine curiosity about life outside of our jobs.Who we’re looking for:We're looking for a Senior Frontend Developer who excels at building pixel-perfect websites using modern frontend frameworks. You'll collaborate with our team to build elegant, performant, and visually stunning web experiences. Your work will span a diverse range of client projects, from immersive brand websites to complex web applications, all requiring a keen eye for detail and technical excellence.This hiring effort will focus on Front-End Developers based in the U.S. West Coast. Candidates in the Pacific Time zone are preferred (LA/SF proximity is a plus). We are also open to candidates located in the Mountain Time zone.In this role, you’ll work on a variety of client projects to find cost-effective, high-quality, pragmatic solutions to complex problems. Responsibilities will include:Collaborating with Technical Lead to meet clients' development needsBuilding and maintaining high-performance web applications with modern frontend frameworks and toolsImplementing responsive, accessible, and pixel-perfect user interfaces based on design specificationsIntegrating frontend applications with headless CMS platforms, APIs, and third-party servicesOptimizing application performance, including bundle size, load times, and runtime efficiencyArchitecting scalable component libraries and design systems for consistency across projectsWriting clear documentation for code maintenance and usageParticipating in project team meetings, including Sprint Planning, daily standups, and retrospectivesParticipating in code reviews, providing constructive feedback to teammates and ensuring adherence to best practicesThe person we’re looking for is happy, relaxed and easy to get along with. They’re flexible on anything except conceits that will lower their usually outstanding work quality. They work “smart”, by carefully managing their workflow and staggering features that have dependencies intelligently — they prefer deep work but are OK coming up to the surface now and then for top level / strategic conversations.We believe people with backgrounds or interests in design, art, music, food or fashion tend to have a well rounded sense of design & quality — so a variety of hobbies or side projects is a big nice to have!Must Have Competencies:We’re always pitching for new and exciting technology niches. Some of the areas below are relevant to us!8+ years writing highly performant frontend code, an obsession for 95+ Lighthouse scoresExpert level experience with Typescript, and one of Next.js, Nuxt, Svelte, VueExtensive experience with headless CMS like Sanity, Contentful, Prismic or moreFluency in industry standard PaaS like Vercel, Netlify, Firebase, etcFluency in eCommerce technologies like Shopify (headless & liquid), Stripe, Swell and othersExperience building accessible, responsive interfaces with attention to performance optimization and SEO best practicesStrong understanding of modern CSS methodologies (Tailwind, CSS Modules, etc) and animation librariesExperience with state management solutions (Redux, Zustand, Pinia) and API integration patternsProficiency with testing frameworks (Jest, Playwright, Cypress) and commitment to writing maintainable, well-documented codeExperience with design systems and component libraries, working closely with designers to ensure pixel-perfect implementationsReal-time & performance optimization: experience with WebSockets for live data updates, caching strategies (Redis, CDN-level caching), CDN configuration and optimization (Cloudflare, Fastly), and image optimization techniques including proxies and delivery networksNice to Have Competencies:We’re always pitching for new and exciting technology niches. Some of the areas below are relevant to us!WebGL & Canvas expertise: experience building interactive graphics, animations, and visualizations using WebGL, Three.js, or native Canvas APIData visualization: creating compelling, interactive data visualizations with libraries like Mapbox, D3.js, Chart.js, or similar toolsFull-stack development experience: comfortable working across the entire stack, from frontend to backend and database layersPostgreSQL expertise: strong experience with database design, query optimization, and managing complex relational data structuresGraphQL & API design: building and maintaining GraphQL or REST APIs with a focus on performance and developer experienceReal-time technologies: experience with WebSockets, Server-Sent Events, or similar technologies for building live, interactive featuresAuthentication & security: implementing secure authentication flows (OAuth, JWT) and following security best practicesClient-facing experience: working directly with customers to gather requirements and provide technical solutionsProduct management experience: defining product roadmaps and collaborating closely with stakeholdersEngineering management experience: leading teams, setting technical direction, and mentoring developersCompensationOur pay scale ranges from $100/hr to $130/hr pending seniority (& team leadership experience), and our projects are rarely less than 8 full time weeks at 40 hours per week.We prefer long standing relationships with highly accountable and communicative team members, so we encourage candidates to expect longer term engagements.How we interview:Our interview process starts with a call where you get to meet a few members of our team. From there we’ll ask appropriate candidates to take part in a technical exercise which helps illustrate skill level and comfort.‍How we work:We believe that there’s a better balance between the poles of freelancing & full time, and for that reason Sanctuary works differently to most shops:Transparency & Ownership: We release out Profit & Loss statements to the community each year, open source our best ideas, and talk business & money with everyone in the company. We’re proud to run our business with integrity, and for that reason we share everything with our team & community.**150% Carbon Negative:** Our studio offsets 150% of the carbon we use to do business each year, dated back to our founding in 2015. We turn down work that is not in-line with our morals, and we encourage our peers to do the same. We have been certified climate neutral since 2021.**Strong Morals:** Since our founding, we've turned down somewhere between $1mm - $2mm of work that didn't meet our moral standards. (Most of that was DTC brands that can't show a valid sustainability initiative).Async & Decentralized: We use tools optimized for calm, thoughtful communication, and opt for async whenever possible. We fight hard to maintain our focus time.Remote Friendly: Our company is fluent in remote work, making our workplace more decentralized, and democratized in the process.Ideas & Products: In our spare studio time, we work to build our own open source or internal products to diversify & bolster our income. We create amazing technology products for our clients, so why not for the studio?Important RemindersKindly submit a complete and thoughtful application, including relevant links that help verify your work experience and identity. Applications with missing or insufficient information will not move forward in the review process. Our team carefully reviews every complete submission, and we truly appreciate the time and effort you put into applying.Quick tip! For this job posting, sharing websites or portfolios you’ve built is definitely a plus!

Headquarters: United States of America At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! About the RoleAs a Group Product Manager, you will lead a team of Product Managers to drive the vision, strategy, and execution for a portfolio of high-impact product areas within the core product. You will manage a team of 4-6 Product Managers at various levels. You can expect ~30% of your time dedicated to individual contributions within the core product, leading by example.Key ResponsibilitiesLead and mentor a team of Product Managers across multiple squads.Set product vision and strategy aligned with company goals.Own the group roadmap, balancing quick wins with long-term initiatives.Collaborate cross-functionally with engineering, design, analytics, GTM teams, and EPD leadership.Stay on top of metrics for all areasEstablish product rituals and processes to streamline operations across the organization.Conduct market research and analyze user feedback.Define and track key performance metrics.Foster a culture of ownership and continuous improvement.Build strong stakeholder relationships.Present strategy and results to executives.Contribute as an IC on a specific area of your team.Hire and onboard Product Managers to the product organization. Qualifications10+ years in Product Management, with 5+ years managing a team of Product Managers.Proven experience in building and scaling B2B SaaS products in high-growth environments.Strong analytical and data-driven decision-making skills.Excellent communication and stakeholder management abilities.Demonstrated ownership of business metrics and results.Comfortable with ambiguity, a fast pace, and high expectations.Experience in startups and/or at scale.High standards for product quality and user experience.Passionate about AI Nice to HaveExperience in leading AI-driven productsBackground in developer platforms or productivity tools.Familiarity with ClickUp’s product areas (e.g., Views, Tasks, Whiteboard, Mobile, Chrome extension). #LI-Remote#LI-MAVUnsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Privacy NoticeClickUp collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant, see our privacy policy for further details.If you are a Philippine Job Applicant, see our and our Philippine Data Privacy Notice for further details.Visa SponsorshipPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.Fraud AlertClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. To apply: https://weworkremotely.com/remote-jobs/clickup-group-product-manager

Headquarters: Remote (Europe) We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.We are looking for a talented individual who shares our passion for high-quality design. As a Senior Product Designer, your main challenge will be to transform our design to the next level by setting new quality standards with a hands-on approach.What You'll DoFind elegant solutions to product and UX challenges with attention to detailContribute to the overall product and design direction of the companyCreate flows, prototypes, and high-fidelity visuals for your featuresCollaborate with product, engineering, and other teams during discovery, development, and launchContribute to our design systemHelp to grow our team and establish a design cultureWhat We Look ForExperience in designing applications, ideally in high-growth products with a strong design cultureDeep expertise in visual, UI, and interactionsExperience developing and supporting design systems across multiple productsExcellent written and verbal communication skillsBack in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 10 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. What We OfferA startup environment and a flat company structureWork closely with founders and team to build and grow the productOpportunity to make an impact on the evolution of the productAbility to create something that influences people's livesThe tech you need to get your job done To apply: https://weworkremotely.com/remote-jobs/restream-senior-product-designer

Headquarters: United States of America At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! This role is an exciting opportunity to be instrumental in creating magical collaboration workflows within ClickUp. Your focus will be on enabling teams and organizations to work together more effectively, fostering clear communication, efficient coordination, and improved productivity. In this role, you'll have the opportunity to shape the collaboration experience in our product. Responsibilities:Conduct user research to gain deep insights into user behaviors, pain points, and needs in the collaboration space.Collaborate with cross-functional teams, including product managers, engineers, and researchers, to define product strategy and roadmap for the collaboration experience.Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interaction models.Conduct usability testing and gather feedback from users to iterate and improve designs.Work closely with front-end developers to ensure the design vision is implemented to the highest standard.Requirements:Minimum of 5 years of experience in product design, with a focus on collaboration or communication products.Strong portfolio demonstrating a track record of successfully designing and launching impactful collaboration experiences.Proficient in design and prototyping tools such as Sketch, Figma, or Origami.Deep understanding of user-centered design principles and methodologies.Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams.Ability to think strategically and translate user insights into innovative design solutions.Strong attention to detail and a passion for creating exceptional user experiences. #LI-REMOTE#LI-CDGUnsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.Privacy NoticeClickUp collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant, see our privacy policy for further details.If you are a Philippine Job Applicant, see our and our Philippine Data Privacy Notice for further details.Visa SponsorshipPlease note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.Fraud AlertClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. To apply: https://weworkremotely.com/remote-jobs/clickup-senior-product-designer

Headquarters: Remote (Europe) Restream is looking for a Design Engineer to develop the user interface of our product and build new marvelous features that not only function seamlessly but are also visually appealing and have an intuitive user experience. As a Design Engineer, your primary responsibility would be to ensure that our products and features are user-friendly, well-crafted, and provide value to our users.As a member of our team, you will be at the forefront of ideating, developing, and shipping groundbreaking experiences. We believe in small teams where each member contributes significant value.What You'll DoCraft every detail of new product features, from an idea to design to the implementationDesign and implement the UI/UX and business logic necessary to support new and existing featuresBuild and iterate on features to drive user engagement and conversionCollaborate closely with product, marketing, and customer support teams to define your features and contribute to the overall direction of your product areaGive and receive code review feedback with the teamMaintain a pulse on emerging technologies and discover hidden opportunities in our environmentWhat We Look ForDeep understanding of the UX design process and strategyAttention to detail and strive for an excellent user experienceProficient with Figma or any other design and prototyping toolA strong portfolio of previous design projectsKnowledge of JavaScript, React, and at least one of React’s major state management systemsComfortable working with Figma, React, TypeScript, MobX, AWS, and continuous deployment workflowStrong written and verbal communication skillsSelf-directed, analytical, and work well in a team environmentPassionate about the Restream productBack in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 10 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. What We OfferA startup environment and a flat company structureWork closely with founders and team to build and grow the productOpportunity to make an impact on the evolution of the productAbility to create something that influences people's livesEquity packages for you to truly be a part of the Restream journeyThe tech you need to get your job done To apply: https://weworkremotely.com/remote-jobs/restream-design-engineer

Headquarters: Remote Title - Product MarketingReports To - Head of MarketingLocation - Salt Lake City, UT or RemoteAbout the RoleAs a founding member of the Product Marketing at Jump, you’ll be responsible for making our products successful by deeply understanding our customers, competition, and unique value proposition. You’ll partner closely with Product, Sales, and GTM teams to develop and execute strategies that drive adoption, revenue growth, and category leadership.Your work will directly shape how Jump is positioned in the market and how we communicate our story to financial advisors and other financial services professionals.Define and deliver go-to-market strategies for new products and major feature launchesDevelop positioning, messaging, and value propositions that resonate with target audiencesCreate sales enablement materials that help our GTM teams win more effectivelyPartner with Product and Growth to drive adoption and engagement post-launchConduct competitive analysis and customer research to inform product and marketing strategyHelp Jump accelerate category leadership, trusted and loved by customersHelp build Jump into a career-making, exceptional place to workAbout YouYou want to have real impact helping to build an early-stage AI software company serving financial advisors and other financial servicesYou understand what it means to work at a very early stage tech company and are super excited about the related opportunities and challengesYou are passionate about translating complex products into clear, compelling narrativesYou thrive on collaboration and work well cross-functionally with product, sales, and marketingYou are both strategic and execution-oriented with the ability to shape go-to-market strategy and roll up your sleeves to deliverWhat You’ve DoneRequired:2-4 years of experience in product marketing, go-to-market, or a related role in SaaS or B2B technologyProven success launching products or features and driving adoptionStrong messaging and positioning skills – able to distill complex ideas into crisp, compelling narrativesExperience partnering with product and sales teams to execute GTM strategiesExcellent communication, storytelling, and project management skillsPreferred:Experience in fintech, wealth management, or serving financial advisor marketsExperience marketing AI productsBackground in market research, segmentation, and customer insightsAbout JumpJump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi. Jump’s team values are High Velocity, World Class, and Direct + Kind + No Drama. Please consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhereCompensation$110K - $150KEquityMedical, dental, vision benefits401k available To apply: https://weworkremotely.com/remote-jobs/jump-product-marketing

Headquarters: Germany - Frankfurt About vCluster LabsWe are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.About the RoleJoin our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You'll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.ResponsibilitiesTroubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root causeProvide conversational, technical support primarily through Slack channels and our ticketing systemCollaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvementsDocument common issues, solutions, and best practices to build our knowledge baseOccasional flexibility needed for urgent customer issues or supporting customers in different time zonesRequirementsMust Have:2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)Strong Linux/Unix system administration skills - comfortable on the command line and understanding the OS layerSolid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBACExcellent written communication skills for explaining complex technical issues clearly in Slack and ticketsAbility to work independently, manage multiple customer issues, and see problems through to resolutionLearning agility and adaptability - our product evolves quickly and you'll need to pick up new concepts fastNice to Have:Virtual cluster or multi-tenancy experienceCloud platform knowledge (AWS/GCP/Azure)Scripting skills (Bash, Python)Kubernetes certifications (CKA/CKAD/CKS)IaC tools (Helm, Terraform, Kustomize)Prior customer-facing support experienceWhat We're Looking ForEngineers who are naturally curious problem-solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy.BenefitsWe offer the following benefits:Competitive Salary: We offer a competitive compensation package, including equity.Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).Flexible Working Schedule:  You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.Workplace Flexibility:  We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.Why join a startup like vCluster Labs?Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you’re a good fit. We will respond quickly and make hiring decisions within days rather than months.Open-Minded Work Environment: You can always speak your mind - no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.Grow With The Company: We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining vCluster Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.Culture & ValuesAt vCluster Labs, we value and stand for:Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities. To apply: https://weworkremotely.com/remote-jobs/vcluster-labs-customer-support-engineer

Headquarters: New York, NY. Remote About Kalepa:Commercial insurance is a trillion-dollar industry still run out of Microsoft Outlook.Kalepa is changing that.Kalepa is an AI Underwriting Platform built to deliver Professional-Grade AI in production - helping the world's most important insurers centralize and prioritize submission data, surface critical risk insights, and make faster, more confident decisions. Customers see meaningful improvements to both speed and portfolio quality as soon as they implement Kalepa - so much so that clients call it “truly an underwriter’s dream.”Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Google, Amazon, Mastercard, and Uber.Our Values (This is important):Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees. Success at Kalepa is bred from five core principles:Hustle & Grit - We expect everyone at Kalepa to be excellent at what they do and relentless in pursuing their craft. There are no easy days. Kalepa’s exceptional speed and determination are our biggest differentiators: this is how we win.Customer Focus - We will ruthlessly prioritize the work that drives our clients’ growth, profitability, and efficiency. We are not building things just because they seem cool - we are here to solve our customers’ most strategic problems.Meritocracy - Too many exceptional people are stifled by corporate bureaucracies. At Kalepa, those people excel - and we reward tremendous results with rapid promotions and compensation growth. Transparency - We are honest with each other. We don’t believe in back-office politics and keeping employees in the dark. Transparency allows us to instantly cut to the heart of the matter and figure it out together.Experimentation - For many of the problems we face, no company has ever solved them before. We tackle these by quickly testing, measuring, and iterating to determine the path to success.In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena).Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere. About the role:Base Salary: $135k – $155k*We’re looking for a talented and versatile Senior Product Designer to join our team and help improve the new experiences of our platform. You’ll play a key role in elevating usability and UI consistency, contributing to our design system, and shaping features used every day by underwriters. You’ll collaborate closely with our Lead Designer, product managers, and engineers to bring polish, clarity, and structure to complex workflows.What you'll do:Collaborate with our product teams, client success, and sales, to design end-to-end product experiences that balance user needs and business goals.Work on new product areas and features, translating early ideas into clear, usable designs with support from senior teammates.Tackle complex, data-heavy workflows and help make them intuitive and clear for our users.Iterate quickly, incorporating feedback from users and stakeholders to refine your designs.Support design QA and polish for core flows to ensure consistency and implementation qualityContribute to and evolve our design system, helping ensure consistency and quality across the platform.Leverage AI and rapid prototyping tools to speed up ideation, discovery, and iteration.About you:5+ years of experience designing digital products, ideally for B2B, data-rich, or productivity tools.A strong portfolio showcasing your ability to simplify complexity, design thoughtful UIs, and apply clear interaction patterns.Comfortable working within and contributing to component libraries or design systems.Strong visual design skills and attention to detail—particularly in information hierarchy, interaction, and layout.Excellent communication and collaboration skills—you’re proactive, responsive, and eager to get feedback.Curious and adaptable—you enjoy solving ambiguous problems and growing your skills in the process.Bonus points for: Experience working with MUI (Material UI) or similar design systems.Exposure to AI-driven tools or data visualization.InsurTech, FinTech, or other highly-regulated industry experience.A technical background or interest in how things are built.What you’ll get:Competitive salary (based on experience level).Significant equity options package.401(k) plan with employer match (regardless of employee contribution)Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and othersWork with an ambitious, smart, global, and fun team to transform a $1T global industry.20 days of PTO a yearGlobal team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)Healthy living/gym stipend. Mobile phone bill stipend.Continuing education credits. *The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.  To apply: https://weworkremotely.com/remote-jobs/kalepa-senior-product-designer