At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeThe Tier II/III UC Support Engineer serves as the primary point of contact for all customer support requests within the Unified Communications Practice. This role is responsible for providing advanced technical support, troubleshooting, and resolution of issues related to UC technologies. The engineer handles system outages, performs triage across hardware, software, and network layers, and ensures timely resolution of incidents ranging from minor to complex. Additionally, the role involves collaboration with internal teams, vendors, and customers, and participation in deployment and enhancement projects such as Microsoft Teams and Session Border Controllers.Key ResponsibilitiesAct as the focal point for customer support requests via voice, email, web, or live calls.Provide first-line support for system outages, emergencies, and critical issues.Perform triage and troubleshooting of hardware, software, and network-related problems.Assess customer requirements and recommend appropriate configurations.Manage and administer videoconferencing and AV systems.Monitor system performance and respond proactively to errors and alerts.Ensure timely resolution or escalation of issues and maintain SLA compliance.Maintain accurate and complete documentation through internal ticketing systems.Collaborate with internal teams, field engineers, vendors, and partners.Support integrations and provide basic application programming when required.Participate in UC-related projects including Teams and SBC design, deployment, and upgrades.Initiate billing processes where applicable.Collect and analyze usage statistics and repair logs.Perform after-hours support when required.Technical ExpertiseStrong experience in Unified Communications support environments.Expertise in Microsoft Teams and Skype for Business.Hands-on experience with VoIP technologies and Teams Direct Routing.Experience with Session Border Controllers (AudioCodes, Ribbon).Knowledge of Microsoft O365 and Azure environments.Experience with integrations between Microsoft Teams and platforms like Genesys Cloud/Connect.Understanding of networking concepts for telecom solutions.Knowledge of Active Directory, DNS, DHCP, and cloud platforms (Azure/AWS).Ability to troubleshoot complex system and network issues.CompetencyPersonal:Strong interpersonal skills, high energy, integrity, and adaptability.Results-oriented with strong problem-solving abilities.Ability to handle challenging situations effectively.Leadership:Ability to build credibility and influence without authority.Maintain a positive attitude while working with diverse customers.Operations:Ability to manage multiple tasks, projects, and priorities efficiently.Deliver customer-focused solutions while optimizing time and resources.Technology StackMicrosoft TeamsMicrosoft Skype for BusinessMicrosoft O365Microsoft Azure / AWSVoIP & Telecom TechnologiesTeams Direct RoutingAudioCodes Session Border ControllerRibbon Session Border ControllerE911 SolutionsActive Directory, DNS, DHCPGenesys Cloud / Connect IntegrationsMicrosoft CRM (basic familiarity)Education, Experience and CertificationHigh school diploma (minimum qualification).Minimum 3 years of experience in a Unified Communications role.Certifications in Microsoft Teams, Ribbon, or AudioCodes are preferred but not mandatory.\n\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

Deep Fission is a nuclear technology company pioneering the development of a revolutionary deep borehole pressurized water reactor. We recently completed a private placement financing and Alternative Public Offering and are now operating as a public company while maintaining our startup agility and innovation focus. With strategic partnerships in place, strong private and public investment, and active engagement with the U.S. Nuclear Regulatory Commission (NRC), we are executing our next phase of growth as we advance our groundbreaking nuclear technology toward commercial deployment.Job Summary:This position is a nuclear engineer who supports the design, development, and safety analysis of nuclear reactors. Functions within this role include performing calculations and analyses to support nuclear and radiological safety, shielding design, reactivity and criticality control, and core design.Key Responsibilities:Execute design, analysis, or evaluation activities using sound engineering principles

Deep Fission is a nuclear technology company pioneering the development of a revolutionary deep borehole pressurized water reactor. We recently completed a private placement financing and Alternative Public Offering and are now operating as a public company while maintaining our startup agility and innovation focus. With strategic partnerships in place, strong private and public investment, and active engagement with the U.S. Nuclear Regulatory Commission (NRC), we are executing our next phase of growth as we advance our groundbreaking nuclear technology toward commercial deployment.Deep Fission is seeking a Director / Senior Director of Nuclear Program Development & Integration to serve as the senior organizational integrator responsible for building and aligning the corporate programs required for regulatory credibility and commercial deployment. As the company scales from early DOE-supported development toward NRC licensing and site-based operations, this role ensures that programs across engineering, quality assurance, procurement, construction, operations, safety, and compliance evolve together as a coherent system — not in isolation.This is not a functiona

uConnect is on a mission to improve access to career services to help more people realize their potential — early in their lives and throughout their careers.Focused on the US higher education market, uConnect's All-In-One Virtual Career Center is used by leading institutions like UCLA, MIT, and Baton Rouge Community College to transform the career services experience and radically scale career engagement, readiness, and outcomes.We're a mission-driven team working in a fun and collaborative culture that puts people first. We operate as a fully remote organization, encouraging mobility and empowering all employees to work from their ideal environment  About the RoleAs VP of Product and Partnerships at uConnect, you will own the bridge between strategic vision and product reality. Reporting directly to the CEO, you will define and drive a clear, prioritized roadmap, leading the full product lifecycle from discovery through delivery, while building the content partnerships and platform integrations that extend uConnect's value to students and institutions.You will lead customer discovery, shape feature prioritization, and work closely with engineering to ship a product that delivers measurable outcomes for career services teams and the students they serve. You will bring executive presence, deep market understanding, and strong internal communication to a role that sits at the intersection of product, partnerships, and commercial strategy.\nJob ResponsibilitiesProduct Strategy & Roadmap: Partner closely with the CEO to translate product vision into a clear, sequenced roadmap with defined milestones, priorities, and success metrics. Own the development and grooming of specific product requirements and communicate roadmap direction clearly across the ELT, engineering, and customer-facing teams.Market & Customer Intelligence: Inform the roadmap by developing a deep understanding of customers and market dynamics. Run focus groups, user interviews, customer testing, and structured beta programs. Combine direct customer engagement with a working knowledge of the higher education and workforce ecosystem, strategic buyers, and technology trends to make sharp, well-grounded prioritization decisions.Strategic Partnerships: Own all aspects of uConnect's partnership strategy, including content partnerships and platform integrations. Identify, evaluate, and manage relationships with content providers, technology partners, and integration vendors whose offerings enhance the student and career services experience within the Virtual Career Center.Internal Enablement & GTM Alignment: Serve as a strong internal communicator and product champion. Support Customer Success, Marketing, and Sales with product messaging, value pitch development, and internal enablement to ensure every customer-facing team can speak confidently to what uConnect builds and why.Engineering Collaboration: Bring sufficient technical understanding to collaborate effectively with engineering leadership on planning, scope, sequencing, and delivery. Define requirements and communicate priorities clearly to ensure smooth handoffs throughout the development lifecycle.Product Monetization: Bring a track record of implementing monetization strategies and nuanced ideas for expanding monetization within the Virtual Career Center. Partner with Finance and the CEO on packaging, pricing, and feature tiering, including usage-based, outcomes-based, and add-on models, ensuring the roadmap reflects both customer value and commercial opportunity.AI & Innovation: Own the product roadmap for AI-powered features and develop a clear vision for leveraging AI internally across product and design operations to scale team capacity and accelerate delivery. Drive a framework for responsible, customer-informed AI product development in the higher education context.Data Architecture & Strategy: Bring a strong point of view on how to evolve uConnect's Virtual Career Center into a data-driven platform. Lead the product vision for outcomes data, engagement analytics, and institutional reporting that positions uConnect as essential infrastructure rather than a discretionary tool.Thought Leadership: Build and maintain a presence in the higher education, career services, and edtech space. Bring a network, a voice, and the credibility to represent uConnect externally and attract the right partners, customers, and talent.Team Leadership: Build and mentor a high-performing product team. As uConnect scales, you will establish the organizational practices, documentation standards, and cross-functional workflows needed to sustain product excellence. Required Skills & Experience7+ years of product management experience, including 3+ years in a senior or leadership role at a SaaS company.Demonstrated ability to translate executive vision into a structured, sequenced product roadmap with clear priorities and measurable outcomes.Proven track record of owning product requirements end-to-end, from discovery and grooming through delivery and adoption.Experience running customer research programs including focus groups, user interviews, surveys, and beta testing, with a demonstrated ability to turn customer and market insights into roadmap decisions.Strong technical understanding sufficient to meaningfully inform roadmap planning and engage credibly with engineering teams in an agile or lean development environment.Data-driven approach to prioritization and decision-making, with comfort using both qualitative and quantitative inputs.Executive presence and strong internal communication skills, with the ability to align cross-functional teams and influence at all levels of the organization.Experience working in a fast-paced, startup or scale-up environment where adaptability and ownership are essential.Familiarity with modern product tooling (e.g., Jira, Linear, Productboard, Figma, Notion, or equivalents).Track record of implementing product monetization strategies, with nuanced ideas about packaging, pricing, and expanding revenue within an existing customer base.Experience building or managing content partnerships and technology integrations, including evaluating partners, negotiating agreements, and managing ongoing relationships with content providers and platform vendors.A clear vision for applying AI to both product features and internal product and design operations to scale team capacity.Strong point of view on data architecture and how to evolve a SaaS platform into a data-driven solution that creates defensible long-term value.Demonstrated thought leadership, network, or external influence in the higher education, edtech, or career services space.Background in higher education, edtech, career services, or workforce development is strongly preferred. Candidates with direct experience building products for universities, community colleges, or workforce development organizations are highly encouraged to apply.What You'll GetRemote work and flexible scheduleGold PPO health insurance with nation-wide networks covered at 100% for employee premiums and 60% for dependentsDental insurance covered at 75% for employee premiums and 50% for dependentsVision insurance covered at 75% for employee premiumsOptional Health and Dependent Care FSAsOne Medical Primary Care Membership100% vested 401(k) with 100% of employee contributions matched up to the first 3% of pay and 50% of employee contributions matched on the next 2% of pay, after a 90-day waiting periodEmployer-paid $50,000 basic life insurance policyUnlimited paid vacation timeQuarterly mental health days12 weeks paid parental leave after one year of employmentHome office stipendEquity participation in uConnect’s stock option program\n$180,000 - $200,000 a year\nWhat Else Should You Know?At uConnect, we care deeply about our people. We know that a properly incentivized and highly motivated team is critical to our success and seek to ensure our employee experience reflects that. We offer competitive compensation, including participation in a generous employee equity stock option program, a wide range of employee benefits, and are always committed to being an equal-opportunity employer.  Interested but not sure you’re the right fit?If this sounds like a company you would like to join but this may not be the right role, please don't hold back from reaching out. Whatever skills you bring to the table or background you're coming from, we welcome you to start a conversation with us. Just use the subject line: "General Interest." 

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:Innovate with Purpose: Build impactful solutions for customers worldwide.Join Excellence: Work in a diverse, collaborative, and innovative team.Shape the Future: Lead in redefining revenue optimization.

Headquarters: Raleigh, NC URL: https://breezy.hr/ As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans. We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines. What Am I Going to Do All Day? This is a full time remote position and we're looking for someone who can work 9am to 6pm EST. You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom. Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but … You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved. You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?). You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers. About You This isn't your first rodeo – you should have some experience making customers happy as a primary job function. You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!) You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it. About Breezy HR Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort. Grrrrreat benefits. Inside, we're a small, agile team chock-full of awesomeness and we're growing fast. Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it. To apply: https://weworkremotely.com/remote-jobs/breezy-hr-customer-success-agent-5

Headquarters: Slovenia URL: http://bunny.net Staff Software Engineer (Magic Containers) Magic Containers is bunny.net’s edge-native platform for running containerized applications. It’s fast, flexible, and free from traditional cloud complexity. No Kubernetes. No YAML jungles. Just a simple, powerful way to deploy and scale apps globally with minimal setup. It’s already running in production, powering real workloads, and we’re ready to take it further. As a Staff Software Engineer, you’ll help evolve a platform that’s built for developers, with great DX, simple operations, and rock-solid reliability. You’ll work fast, ship often, and have a real voice in shaping the future of how containers run at the edge. You’re a technical leader who shapes how we build at scale. You solve problems that cross teams, connect technical and business strategy, and make others better through influence, clarity, and mentorship. You set direction, not just follow it. And you leave every system and team stronger than you found them. You won’t do it alone. You’ll work with people who challenge what’s possible and take pride in doing things well. If this sounds like the kind of infrastructure you’d want to help others build with, we’d love to hear from you. What will you do? Build and evolve the core of our edge-native container platform - Magic Containers and shape how developers build at the edge Multiply your impact by setting standards, mentoring engineers, and improving both code quality and team-wide knowledge Proactively spot opportunities to improve the platform, processes, or developer experience and drive those improvements end-to-end Lead cross-team efforts, whether it’s scaling orchestration systems, improving global observability, or driving company-wide migrations and technology shifts Align technical direction across teams by collaborating on specs, guiding architecture, and connecting engineering decisions to business goals Debug and resolve complex production issues, including those reported by customers Own outcomes end to end: not just shipping features, but delivering systems that solve real customer problems at scale Set a high bar for what great looks like in code quality, system design, and how we support what we build in production What will you bring? 5+ years of experience with C# or a strong willingness to switch to it Deep understanding of containers (cgroups, namespaces, runtimes) and how they work under the hood Proven experience building and operating distributed systems across global infrastructure, especially those designed for global scale, low latency, or edge environments Strong Linux systems knowledge and comfort working close to the OS Solid grasp of networking fundamentals, including routing protocols, load balancing strategies, and distributed traffic patterns Familiarity with time-series or analytical databases like ClickHouse or InfluxDB Sharp debugging skills and the ability to diagnose complex production issues Experience leading cross-team or company-wide technical initiatives, guiding architecture, and mentoring engineers Understanding of observability best practices: including logging, metrics, and health monitoring for distributed systems Clear, thoughtful communication: you write great docs, explain trade-offs, and build alignment A customer-first mindset focused on outcomes, long-term reliability, and continuous improvement A desire to help others grow and a habit of leading by example in how you write and review code What will make us extra happy? High-level understanding of Anycast: how it works, and how it impacts global routing, performance, and failover You’ve worked on sandboxing or container security (e.g. gVisor, Kata Containers) You’ve improved developer experience or infrastructure usability at scale Familiarity with message brokers like RabbitMQ or Kafka Hands-on with Redis, etcd, or other distributed key-value stores You've used bunny.net products or have experience with edge compute/CDN platforms You contribute to open source or share knowledge publicly (talks, posts, docs) You care deeply about developer experience and are thoughtful about the systems you design You bring curiosity, care, and energy to your work, and to the people around you Not sure if you check every box? That’s okay. We care more about how you think and what you’ve built than perfect credentials. If this work sounds exciting and you're ready to grow, we want to hear from you. Where should you be located? This job is fully remote from Europe (ideally CET or close time zone) with a flexible schedule, to make our collaboration easier. You’re still free to hop around the world and switch up your scenery whenever you want. What's in it for you? Life at bunny.net comes with benefits that make work (and life) better. 100% flexible hours - Your work, your rhythm. Whether you thrive at 3 am or on a beach at noon, we've got you. Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters. Performance-based bonuses - Great work pays off, and we reward impact annually. Medical, dental, and vision insurance - Coverage worldwide. Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays. Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions. Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500. Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances. Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents. If your country gives more, that’s your baseline. If it gives less, we top it up. Take your leave all at once or split it across the first year for maximum flexibility. After paid leave, your local statutory rules apply. Annual fluffle-building - We're remote, but not distant! Once a year, we meet in a sunny location where virtual high-fives turn into real ones. Employee Stock Option Plan (ESOP) - Everyone at bunny.net gets a piece of the pie, starting with 0.01% equity. Mental health support - Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com. Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused. Educational budget - €500 yearly for books, seminars, or online courses to keep your learning on track, work-related or not. Music on us - Work is better with music. Enjoy a yearly Apple, Spotify, or YouTube Premium subscription on us. To apply: https://weworkremotely.com/remote-jobs/bunny-net-staff-software-engineer-magic-containers

About the companyAt Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.About the roleAs Vice President of Population Health, you will lead and scale Covera’s Protect Seniors program, a core pillar of the company’s AI-driven quality platform. This role sits at the intersection of Customer Success and Operations - owning the performance and growth of a proven population health model while serving as the primary relationship owner for our health plan and PCP partners. You will partner closely with the Executive Leadership Team to drive strategy, execution, and outcomes, operating at the center of Covera’s ecosystem across payers, provid

SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth.With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success.In the role of Strategist, SEO, you will work closely with SmartBug clients and our client services marketing teams to develop and implement strategies to leverage best practices, improve SEO performance, and deliver results for SmartBug clients. This integral role will provide quality standards and processes for keyword research, website SEO audits, implementing Schema, link building, SEO analytics, and implementation of all off-page SEO activities.\nResponsibilitiesBuild SEO services and best practices, including keyword research, website SEO audits, implementing Schema, link building, SEO analytics, and implementation of all on-page and off-page SEO activitiesConduct SEO audits of client website performanceMap content strategies to the buyer journey, identifying gaps and prioritizing high-impact topics for organic acquisition.Develop detailed SEO content briefs, including semantic clusters, recommended structure (Hn), internal linking, and on-page optimizations.Build analytics reports on keyword and site rankings, site domain performance, backlinks, on-page performance, and organic traffic trendsDiagnose and resolve organic traffic and SEO issuesSet up proper performance tracking on-site domains Implement Google Search Console and Google AnalyticsInform client services and web team of algorithm updates and SEO newsAdvise on best practices around domain, sub-domains, and site architectureProvide expertise as needed for complex SEO problems/opportunitiesOther responsibilities as assigned.Technical SkillsLead technical SEO audits to identify and prioritize issues related to crawlability, indexability, site speed, rendering, and mobile-friendliness.Collaborate with development teams to implement complex technical SEO recommendations, including schema markup, hreflang tags, canonicalization, and XML sitemaps.Conduct in-depth analysis of website architecture and provide recommendations for optimizing site structure, internal linking, and URL parameters for SEO performance.Develop and implement strategies for international SEO, including managing hreflang attributes and understanding geo-targeting considerations.Stay abreast of emerging technical SEO trends and algorithm updates, translating them into actionable strategies and recommendations for clients.Oversee the technical aspects of website migrations, redesigns, and platform changes to ensure minimal impact on organic search performance.Experience with JavaScript SEO and understanding how search engines crawl & LLM and render dynamic content.Demonstrate curiosity and expertise in how AI and LLM influence SEO strategy and search behavior and proactively apply these insights to enhance client deliverables.Optional: Utilize server log file analysis to gain insights into how search engines crawl and interact with the website.Experience and EducationB.A. or B.S. degree is requiredFrench and English proficiency5-8 years of progressive SEO experience with a digital marketing agency or in-house teamProven track record and hands-on experience successfully developing and implementing SEO strategies for multi-domain and multinational websitesComprehensive knowledge of organic search and search engine ranking algorithms, including both on-page and off-page SEO activitiesExpert knowledge working with SEO platforms and tools; for example, Google Analytics, Google Tag Manager, Search Console, Semrush, Moz, Screaming Frog, Schema.orgProficiency and knowledge of web development best practices and processes (code ability is not required)Advanced skills in reporting and Excel/Google Sheets, including pivot tables and advanced functionsExperience with HubSpot or marketing automation platforms preferred yet not requiredProven experience finding, analyzing, and assimilating market and customer data into SEO strategiesExperience presenting to clients or executive-level team members preferredExcellent writing skills and a strong understanding of best practices for SEO-friendly contentProficiency in Google SuiteExperience working remotely in similar roles is strongly preferred\n$60 - $75 an hour\n

Who We Are at Emora Health:Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other personal challenges and experiences.Emora Health is a venture-backed company with a vision of providing more effective and more personalized care for every child, teen and young adult in need. Our therapists help children, teens and young adults learn new behaviors and healthy coping strategies to reach life-changing milestones faster and build life-long skills and resilience for a brighter future. You can learn more about us on our website.Operations & Support Associate at Emora Health:We are looking for a dynamic candidate to join the rapidly evolving and high-growth business at Emora Health. The role involves partnering closely with new and existing clients, as well as our clinical team of therapists and psychologists, to provide the best client experience possible while under our care. This will be a role with significant ownership across hands-on interactions with clients, strategic thinking around improving workflows, and identifying gaps and needs in our client engagement and onboarding strategy. This role will also own new operational projects as they arise to support the growth and scalability of the business.This position is critical in ensuring clients receive the care that they need and that Emora Health can reach the most clients with the highest quality of care. This role will be an early member of a growing world-class operations and support team that will enable better care for clients across the United States.What You’ll Do:Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing carePartnering closely with our therapists and psychologists to help with seamless coordination of careIdentify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategiesTracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performingAnalyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvementsWorking cross-functionally with operations, leadership, and clinical teamsWho You Are:Passionate about supporting clients and their families in providing life-changing behavioral healthcareAn empathetic communicator who can understand and connect to a broad range of clients, families, and their needsAble to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary.Passionate about using AI to improve your own productivity and productivity of the teamResponsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projectsDemonstrated strengths in planning, time management, problem solving, and attention to detailAbility to work US Eastern Time hoursExperience with Google Sheets or Excel, with the ability to manage reportingWhat We OfferOpportunity for career growthA chance to make a tangible difference in our clients livesA diverse and international team devoted to Emora Health’s missionThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.Emora Health is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.