Headquarters: Remote (North America) About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data. The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers. About You The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process. Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey. Requirements 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical) Technical background either through experience or education Conversant in SQL or willing to learn the basics and a few more advanced topics Strong discovery and interpersonal skills Intellectual curiosity, high ambition, and humility. Excellent verbal and written communication skills. Ability to adapt to an ever-changing work environment Thorough understanding of the technology industry and its players The salary range for this position is $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.   E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish) To apply: https://weworkremotely.com/remote-jobs/hightouch-customer-success-engineer

Headquarters: United States (Remote) Who we are Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence. About the Team The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.  Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship. About the Role As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships. As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience. You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes What you’ll do Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals Introduce new opportunities to expand usage and optimize client experiences Use internal tools to monitor customer health, usage metrics, and progress Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts Identify expansion opportunities and negotiate and close renewals Deliver account reviews and information around trends to leadership and cross functional teams Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development. What you bring Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company Easily builds rapport with customers and team members A proven track record of expansions and renewals Process-driven and analytical Can identify and communicate trends in their book of business Strong written and verbal communication skills Ability to breakdown and communicate technical terminology in a non-technical manner   A passion for delivering the quality level of service Natural curiosity and enthusiasm A team-focused, collaborative instinct  Flexible, open to change, and a sense of humor never hurts! Extra awesome: You’re excited about the tools Time and work management skills to prioritize customer engagements and requests Previous experience working in a fast-paced organization   No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. Pay range$65,000—$95,000 USD*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here. To apply: https://weworkremotely.com/remote-jobs/typeform-customer-success-manager

Headquarters: Remote - United States About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.About the role: We are looking for a GRC Analyst to join our Governance, Risk & Compliance (GRC) team. You will have the opportunity to manage and maintain ongoing compliance with security and privacy frameworks, policies, procedures, and commercial assessments, including ISO 27001, SOC 2, HIPAA, PCI DSS, and more. Your role will be instrumental in ensuring that our company operates ethically, responsibly, and in accordance with regulatory requirements. You will collaborate with cross-functional teams to promote a culture of accountability and integrity throughout the organization and foster an environment where everyone understands the importance of adhering to established guidelines and ethical practices. You will report to the Head of GRC and will be located ((remote, onsite, hybrid)). Think you may not have all the skills and are hesitant to apply? There is no “perfect” candidate and encourage you to apply if you think that you can bring value to our team and are passionate and committed to upholding the highest standards of compliance and ethics. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team. What you will do: Collaborate with internal teams to maintain an effective suite of internal controls and driving remediation efforts to completion with clear documentation of progress. Build strong working relationships across the business so compliance accountability is shared and stakeholders are informed. Streamline annual audits by managing audit deliverables, developing treatment plans, and coordinating across teams to document and track completion to ensure audit success. Monitor and improve controls, processes, and evidence management practices, identify opportunities to automate and streamline GRC operations, and contribute to controls maturity scoring and reporting Enable go-to-market teams and accelerate deal cycles by supporting security questionnaires, addressing compliance inquiries, and maintaining clear, customer-facing documentation on Vercel’s security and compliance posture. Design and manage company training and enhance visibility on compliance-specific topics for internal stakeholders to ensure an understanding of compliance, ethics, and regulatory requirements within the organization. About you: At least 3 years of relevant experience in supporting the audit lifecycle in a cloud-centric environment (SOC 2, ISO 27001, PCI, HIPAA, etc.), with strong organizational skills to be flexible and proactive in a high-growth, start-up environment. Experience collaborating closely with internal partners to seamlessly incorporate policies and technical controls into the SDLC. Strong project management skills and sense of ownership with the ability to communicate and collaborate effectively, and execute projects across various business units and levels. Bonus if you have : Strong experience with cloud infrastructure (e.g., Azure, AWS) Familiarity with compliance or software development tools and systems (e.g., Drata, Linear, Datadog, etc.) Experience with frontend development and open source components Relevant industry certifications (i.e., CISM, CISSP, CCEP) is a plus, but not required Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $134,000-$202,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.   To apply: https://weworkremotely.com/remote-jobs/vercel-grc-analyst

Headquarters: Remote (North America) About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.About the Role This is our first dedicated security hire, and it's a rare chance to define the function from the ground up. You'll own Hightouch's application security posture end-to-end. We have strong engineering fundamentals and a solid foundation; now you'll shape what security looks like here as we scale from 70 to 140+ engineers. This is a hands-on, high-autonomy role. You'll spend most of your time in the codebase, not in meetings. You’ll be solving hard problems at the intersection of security and distributed systems: Multi-tenant isolation on a system running ~1M data syncs per day and ingesting 100K+ events/sec Sub-tenant access control - for multi-team and multi-brand use cases, requiring differentiated access to configuration and data Security architecture - Build and refine our frameworks for compute isolation and perform threat modeling and hardening of new products Internet-facing APIs - Our high-throughput, internet-facing architecture services customer data at scale. You’ll improve our rate limiting, abuse detection, and granularity of access control Multi-Region and Multi-Cloud - Supporting our multi-region and multi-cloud backend, including extending it to launch Hightouch on in new regions to support data residency requirements of our global customer base You'll own your roadmap. We're not looking for someone to run a checklist — we're looking for someone who can look at our architecture, identify the highest-leverage problems, and go fix them. We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. About You You’ve been an early security hire at a SaaS company before and moved the needle on how they approach security. You can read application code, threat model a distributed system, and ship production fixes. You have significant distributed systems expertise so that you can understand and influence what is being built by the product teams and influence from a place of trust. Experience that's relevant: Being an early security hire (first 1-3) at a SaaS or data infrastructure company Securing multi-tenant platforms: tenant isolation, authorization models, etc Cloud security on systems that span more than one cloud and operate against customer-owned accounts Design and build of data infrastructure as an early engineer, not just a user. You helped secure it from early design or during major redesigns. You understand how it scales and how it’s secured Privacy-adjacent security (PII handling, data residency, GDPR/CCPA technical controls) We don't care about certifications. We care about what you've built. Interview Process Recruiter Screen [30m] - Introductory mutual fit assessment Security Architecture Interview [60m] - Threat model discussion of a real-ish system, followed by a systems design exercise Core interview [90m] - deep dive on distributed systems knowledge Hiring Manager Interview [60m] - What you've built in the past, how you work Security Program Interview [60m] with Head of Engineering — How you've run security programs in practice: bug bounty, pentest engagements, working with external researchers, and partnering across engineering to drive adoption. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish) To apply: https://weworkremotely.com/remote-jobs/hightouch-application-security-lead

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