Headquarters: Cluj-Napoca, Cluj County, Romania Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, calls, and chatsBuild strong and lasting customer relationshipsResolve customer issues quickly and efficiently, ensuring high-quality solutionsKeep up with evolving tools and technologyEscalate complex issues to the appropriate team for resolutionApply the latest and greatest customer happiness practicesMaintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer supportStrong analytical thinking, research, and problem-solving skillsTech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environmentsFast and accurate typing skills with confident multi-platform usageProven customer service communication skills, including:Objection handlingStructured and benefit-oriented dialogueEmpathy and clear, professional articulationAbility to consistently apply these communication skills across all customer interaction channelsPositive, proactive, and responsible attitudePersonal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)Benefits and Perks:Flexible schedule (24/7)Opportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirements*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote-1

Headquarters: Prešov, Prešov Region, Slovakia Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, calls, and chats Build strong and lasting customer relationships Resolve customer issues quickly and efficiently, ensuring high-quality solutions Keep up with evolving tools and technology Escalate complex issues to the appropriate team for resolution Apply the latest and greatest customer happiness practices Maintain a deep understanding of client solutions and meet KPIs Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written 6–12 months of experience in customer support Strong analytical thinking, research, and problem-solving skills Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments Fast and accurate typing skills with confident multi-platform usage Proven customer service communication skills, including: Objection handling Structured and benefit-oriented dialogue Empathy and clear, professional articulation Ability to consistently apply these communication skills across all customer interaction channels Positive, proactive, and responsible attitude Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload) Benefits and Perks: Flexible schedule (24/7) Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote-1

Headquarters: Košice, Košice Region, Slovakia Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, calls, and chatsBuild strong and lasting customer relationshipsResolve customer issues quickly and efficiently, ensuring high-quality solutionsKeep up with evolving tools and technologyEscalate complex issues to the appropriate team for resolutionApply the latest and greatest customer happiness practicesMaintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer supportStrong analytical thinking, research, and problem-solving skillsTech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environmentsFast and accurate typing skills with confident multi-platform usageProven customer service communication skills, including:Objection handlingStructured and benefit-oriented dialogueEmpathy and clear, professional articulationAbility to consistently apply these communication skills across all customer interaction channelsPositive, proactive, and responsible attitudePersonal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)Benefits and Perks:Flexible schedule (24/7)Opportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirements*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-customer-support-consultant-banking-remotely

Headquarters: Košice, Košice Region, Slovakia Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, calls, and chatsBuild strong and lasting customer relationshipsResolve customer issues quickly and efficiently, ensuring high-quality solutionsKeep up with evolving tools and technologyEscalate complex issues to the appropriate team for resolutionApply the latest and greatest customer happiness practicesMaintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer supportStrong analytical thinking, research, and problem-solving skillsTech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environmentsFast and accurate typing skills with confident multi-platform usageProven customer service communication skills, including:Objection handlingStructured and benefit-oriented dialogueEmpathy and clear, professional articulationAbility to consistently apply these communication skills across all customer interaction channelsPositive, proactive, and responsible attitudePersonal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)Benefits and Perks:Flexible schedule (24/7)Opportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirements*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote

Headquarters: Timișoara, Timiș, Romania Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails, calls, and chatsBuild strong and lasting customer relationshipsResolve customer issues quickly and efficiently, ensuring high-quality solutionsKeep up with evolving tools and technologyEscalate complex issues to the appropriate team for resolutionApply the latest and greatest customer happiness practicesMaintain a deep understanding of client solutions and meet KPIsCommunicate with developers and cross-functional specialistsWhat you need to succeed in this role:Fluency in German and English (C1 or higher), both spoken and written6–12 months of experience in customer supportStrong analytical thinking, research, and problem-solving skillsTech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environmentsFast and accurate typing skills with confident multi-platform usageProven customer service communication skills, including:Objection handlingStructured and benefit-oriented dialogueEmpathy and clear, professional articulationAbility to consistently apply these communication skills across all customer interaction channelsPositive, proactive, and responsible attitudePersonal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)Benefits and Perks:Flexible schedule (24/7)Opportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirements*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.Know someone perfect for the role? Refer them and get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote

Headquarters: Alicante, Valencian Community, Spain Who we are?SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.What you will do:Deliver outstanding customer support via calls, chats and emailsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role: Native Finnish and good English communication skills (at B2 level or higher)6+ months of experience in customer support roleCRM systems expertiseStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus: Experience in technical supportWhat you get in return:Provide services during flexible hoursOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsIf this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-native-finnish-customer-support-consultant-remotely

Headquarters: Bergen, Vestland, Norway Who we are?SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.What you will do:Deliver outstanding customer support via calls, chats and emailsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role: Native Danish and good English communication skills (at B2 level or higher)6+ months of experience in customer support roleCRM systems expertiseStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus: Experience in technical supportWhat you get in return:Provide services during flexible hoursOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsIf this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-native-danish-customer-support-consultant-remotely

Headquarters: Turku, Southwest Finland, Finland Who we are?SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.What you will do:Deliver outstanding customer support via calls, chats and emailsBuild strong and lasting customer relationshipsKeep up with evolving tools and technologyHandle sensitive customer data with care and securityApply the latest and greatest customer happiness practicesMaintain deep understanding of client solutions and meet KPICommunicate with developers and cross-functional specialistsWhat you need to succeed in this role: Native Swedish and good English communication skills (at B2 level or higher)6+ months of experience in customer support roleCRM systems expertiseStrong analytical thinking and research skillsPositive, proactive and responsible attitudePersonal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)Will be a great plus: Experience in technical supportWhat you get in return:Provide services during flexible hoursOpportunity to cooperate fully remotelyInclusive international environmentCompensation in USDRewards for referring friendsBalance between project workload and personal time, but also – internal health policyResponsive leadership interested in your development and long-lasting cooperationGreenhouse conditions for self-developmentA culture built on trust, with no time-tracking requirementsIf this is about you — let’s get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together *Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-native-swedish-customer-support-consultant-remotely

Headquarters: United Kingdom About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.   How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location.   What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role We are looking for a product marketer that can position & package the ElevenLabs Agents Platform to Enterprise. Companies around the world use ElevenLabs Agents to resolve customer support, provide engaging and interactive experiences, and put an end to “waiting on hold”. We continue to discover new use cases and industries that can benefit from our technology and you’ll be helping drive the narrative as we grow. You’ll help launch new products, produce thought leadership content, create assets to enable our sales team, and build industry focused landing pages.   Who You Are We're looking for an exceptional individual who combines a great product & design sense, excellent copy writing skills, and the technical background and interest to become an expert on Conversational Agents. You’ll thrive on our team if you: Are extremely passionate about AI Audio and technology more generally. Have experience launching products and creating content for technical / enterprise audiences. Have excellent project management skills and can juggle multiple tasks at once. Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations. Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw. To apply: https://weworkremotely.com/remote-jobs/elevenlabs-product-marketing-agents

Headquarters: Remote - European timezone Reporting Manager: VP Jewelry SupplyLocation: Fully RemoteAbout NivodaAt Nivoda, we’re transforming the diamond and jewelry industry with the largest digital marketplace of its kind. We bridge timeless luxury with cutting-edge technology, enabling faster, smarter, and more connected transactions on a global scale. With teams in London, New York, Hong Kong, and Mumbai, we’ve experienced unprecedented growth, doubling revenue year over year.About the RoleWe are redefining merchandising by blending data science, AI-driven insights, and next-generation visualisation systems with the craftsmanship of jewelry design. Our Product Merchandising Manager goes beyond classic merchandising. They fuse catalogue management, product growth strategy, and digital storytelling to build a best-in-class product experience for luxury buyers.You will own the end-to-end merchandising lifecycle, from design selection and CAD management through catalogue enrichment, pricing, rendering, and database integration. Alongside leading supplier collaboration and buyer-facing merchandising, you will ensure our catalogue assets, pricing, and digital infrastructure are accurate, scalable, and optimised for growth.What You’ll Do Lead Merchandising Strategy & ExecutionDevelop and execute strategies that drive buyer engagement and maximise product performance across the marketplaceCurate luxury product assortments, leveraging data to align with customer demand, seasonal trends, and promotional strategiesEnsure catalogue assets meet the highest standards of quality, design, and luxury value positioningManage the Catalogue Lifecycle & Workflow OwnershipPartner with the CAD Creation team to ensure technical files are created and recorded.Define and execute the process for CAD data entry (dimensions, weights, stones) and manage pricing inputs, ensuring Nivoda margin duties are correctly appliedLead the rendering process, ensuring high-quality images are produced, upscaled, and structured for digital commerceOwn catalogue enrichment and taxonomy mapping, ensuring products are searchable and filterable across Shopify, Showroom, and the Nivoda DatabaseDrive Product Growth & Manage PerformanceCollaborate with suppliers to ensure a comprehensive, dynamic, and high-performing product assortmentOwn and track key performance metrics, such as buyer conversion rates, average order value (AOV), sell-through rates, and return rates, making data-backed adjustments to merchandising strategyPartner with analytics and category teams to create competitive pricing strategies and revenue-driving promotional campaigns.Champion the Customer ExperienceEnsure catalogue accuracy and product detail consistency across platforms.Audit rendered images and catalogue entries to meet luxury standards.Curate promotions and assortments that enhance buyer engagement.Data-Driven Merchandising & AutomationWork with data engineering to build dashboards and predictive tools for demand forecasting and trend identification, and use these to run experiments to identify the resonate best practices to scale across the categoryIntegrate AI tools for product tagging, catalogue enrichment, and image processing.Drive automation of catalogue workflows to ensure scalability and speed-to-market.Qualifications & ExperienceBackground: Bachelor’s degree in Merchandising, Marketing, Business, or a related field (or equivalent experience).Experience: 5+ years in merchandising, category management, or product growth in luxury retail, marketplaces, or B2B platforms.Skills:Strong analytical acumen, with proficiency in data tools (e.g., SQL, Python, R, Power BI, Tableau).Experience with image processing, visualisation, or AI-driven design toolsKnowledge of e-commerce systems, digital catalogue management, and product information management (PIM) platformsDeep understanding of luxury buyer behavior and marketplace dynamics.Proven ability to scale merchandising strategies in a fast-paced, tech-driven environment.Mindset: Strategic thinker with the ability to bridge creative merchandising and technical analytics.Strong communication skills to drive adoption of AI-driven decision making across creative and commercial teams.What You’ll GetOpportunity to shape the future of a rapidly scaling marketplaceFlexible, remote working arrangementsGenerous holiday allowanceThe chance to make a significant impact in a fast-paced, dynamic industry To apply: https://weworkremotely.com/remote-jobs/nivoda-product-merchandising-manager