Headquarters: Philippines, Bonifacio Global City URL: http://analog.com About Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.          Senior Design Verification EngineerAbout the RoleAs a Senior Design Verification Engineer at Analog Devices, you will lead verification planning and execution for complex digital and mixed-signal designs. Working independently with minimal supervision, you'll leverage your expertise to architect advanced verification environments, mentor junior engineers, and drive innovation in verification approaches. You'll provide strategic solutions to diverse technical challenges while representing ADI in technical forums and customer interactions. This career-level position involves collaborating across organizational boundaries to ensure the quality and reliability of our cutting-edge products.Key ResponsibilitiesLead Verification Strategy: Architect and implement comprehensive verification strategies for complex digital/mixed-signal designsEnvironment Development: Drive innovation in UVM-based verification environment development for sophisticated mixed-signal productsCoverage and Metrics: Establish and oversee verification metrics including code and functional coverage goals across multiple projectsDebug Leadership: Lead debug efforts for complex design issues spanning digital and mixed-signal domainsTechnical Mentorship: Provide technical guidance and mentoring to junior verification engineersCross-Functional Collaboration: Drive effective collaboration with design teams on verification planning and issue resolutionPost-Silicon Support: Lead silicon bring-up efforts and post-silicon validation activitiesMethodology Advancement: Contribute to verification methodology improvements and best practices developmentMust Have SkillsSystemVerilog and UVM: Expert-level knowledge of SystemVerilog and Universal Verification Methodology for architecting comprehensive verification environmentsTest Bench Development: Demonstrated mastery in developing advanced test benches for complex mixed-signal product verificationVerification Planning: Proven ability to develop and implement sophisticated test strategies and detailed coverage analysis methodologiesScripting and Automation: Advanced proficiency in scripting languages (Python, Perl, TCL) for creating efficient verification automation frameworksDebugging Expertise: Exceptional analytical and debugging skills for resolving complex design issues across digital and mixed-signal domainsVerification Techniques: Expert-level experience with constrained random and assertion-based verification techniquesMixed-Signal Knowledge: Comprehensive understanding of mixed-signal design principles and advanced verification methodologiesTechnical Leadership: Ability to influence technical direction and methodology adoption across verification teamsPreferred Education and ExperienceBachelor's degree required, Master's preferred in Electrical Engineering, Computer Engineering, or related field4-8 years of relevant digital/mixed-signal IC verification experienceWhy You'll Love Working HereAt Analog Devices, you'll be part of a collaborative and innovative team that's shaping the future of technology. We offer a supportive environment focused on professional growth, competitive compensation and benefits, work-life balance, and the opportunity to work on cutting-edge projects that make a real impact on the world.You'll have access to continuous learning opportunities and mentorship from industry experts. Join us and help create the technologies that bridge the physical and digital worlds, making a tangible difference in how people live, work, and connect.For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.Job Req Type: Experienced          Required Travel: No          Shift Type: Normal Time (Philippines) To apply: https://weworkremotely.com/remote-jobs/analog-devices-senior-design-verification-engineer

Headquarters: URL: http://onediversified.com How You’ll Contribute: At Diversified, we design and deliver technology solutions that protect, connect and elevate the world’s most complex environments. Within our Electronic Security Solutions (ESS) team, we go beyond traditional security, engineering integrated electronic security systems including IP-based access control, video surveillance and intrusion detection systems that safeguard people, assets and operations. The Design Engineer 2– Electronic Security is a key member of the ESS Project Engineering team, supporting the design and delivery of electronic security systems across the project lifecycle—from initial concept through construction documentation and delivery support. Working across access control, video surveillance, and intrusion detection systems, you will develop system designs, support project engineering activities, and collaborate with internal teams and clients to ensure solutions meet technical and operational requirements. You will work closely with Senior Design Engineers and engineering leadership, contributing to complex projects while continuing to develop technical expertise and design capabilities. What You’ll Do: Support the design of electronic security systems, including access control, video surveillance, and intrusion detection solutions.  Develop system concepts, specifications, and requirements aligned to client needs and project scope. Produce Bills of Materials (BOMs), estimates, and supporting documentation for proposals and projects.  Develop and support design deliverables, including 30%, 60%, 90%, and IFC drawings.  Provide technical coordination to support system architecture, installation, and integration activities.  Research, evaluate, and recommend security technologies and product solutions.  Collaborate with cross-functional teams to support design, engineering, and project delivery.  Support client engagement activities, including clarifying requirements and managing expectations.  Maintain project documentation and ensure alignment with design standards and requirements.  Provide guidance to junior team members and support issue resolution across projects.  Maintain knowledge of ESS technologies, industry trends, and best practices through ongoing training.   Physical Demands: Work is primarily performed in office or remote environments, with occasional exposure to construction sites. Employees are responsible for following all safety requirements and PPE standards when onsite. The role may involve extended periods on feet when onsite, along with use of standard office and technical equipment. Vision requirements include close, distance, peripheral, and depth perception.  Travel: Occasional travel by car and air is required. A valid driver’s license in state of residence is required, and mileage will be reimbursed in accordance with company policy.   What You’ll Bring: Education & Certifications: High school diploma or GED required. Associates degree required and/or equivalent experience. Certifications or training with Milestone and Lenel preferred. Certifications or training with Genetec, Avigilon and S2 preferred.   Required Skills/Qualifications: 5+ years of experience in technical systems design. Proficiency in AutoCAD, BIM, and MS Office 365. Ability to obtain a government-issued Top Secret Clearance (US-based only). Clear understanding of project phases including program, conceptual design, design development, construction documentation, and commissioning. Strong understanding of construction processes, installation practices, and system integration.   Preferred Skills/Qualifications:   Bachelor’s degree in a relevant field. Self-motivated and detail-oriented with strong time management skills. Excellent communication and problem-solving abilities, including technical troubleshooting and issue analysis. To apply: https://weworkremotely.com/remote-jobs/diversified-design-engineer-2-specialist-virtual-us

Headquarters: Germany Stuttgart At Nextcloud we help our users achieve a safe home for all their data. Secure, under your control and developed in an open, transparent and trustworthy way. Our Team of >170 is distributed in 30 countries worldwide. We work remotely and our work culture is shaped by mutual trust, enthusiasm and a strong belief in the principles of open source. At Nextcloud our team is our most important asset. Human Resources plays crucial role in aligning our team to business objectives, promoting company values, and shaping a positive culture. This position requires a practical approach to problem-solving and the ability to build interpersonal relationships at all levels of the company. Tasks Manage the entire employee life-cycle-process for our growing and worldwide-distributed team Take responsibility for compliance with German, French and Dutch employment laws and regulations, reducing legal risks, and ensuring regulatory compliance Participate in probationary period reviews, annual review meetings as well as disciplinary meetings Support with the implementation of an HR software from scratch Build bridges between management and the team by addressing demands, grievances, or other issues with diplomacy and care Strengthen our middle management with leadership advice Administrative tasks such as tracking sickness quota or annual leave absences Requirements Degree in Human Resources or related field Hands-on experience with HR practices and employee management Strong understanding of German or French labour law and legal requirements Fluent in English and at least two of relevant languages (French, Spanish, Dutch, German, others) Excellent listening skills and meticulous attention to detail Reliability, discretion and confidentiality are crucial Benefits A distributed, open team with a passion for working on and within the open source community A fun and diverse team A product which pushes the boundaries of technology with a global user and contributor community A competitive salary Remote work and flexibility for a healthy work-life balance Time for personal growth and education We especially encourage applications by people from under-represented groups. To apply: https://weworkremotely.com/remote-jobs/nextcloud-hr-generalist

Headquarters: United States URL: http://lawnstarter.com About LawnStarter LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We operate across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform, and we've been profitable for two years running. We're expanding beyond lawn care to become the one-stop shop for all home services. About Product at LawnStarter Home services is a massive, broken market. For homeowners, getting reliable, fairly priced service is a hassle of phone tag, no-shows, and surprise quotes. For the Pros who do the work, running a business means chasing customers, dead time between jobs, and unpaid admin. LawnStarter is the marketplace that fixes both sides. We proved the model with lawn care — it works at scale, profitably, across millions of jobs. In the last year we extended it to a second service: pool cleaning, now live in select markets. Getting there meant building the first version of a product that can onboard customers and Pros, match the two sides, get the job done, and handle the exceptions when it doesn't go to plan. The Role This is LawnStarter's first Director of Product Management — the leader between the VP of Product and a team of three PMs (and the hires that follow). The mandate is simple to state and hard to do: ship value across growth, retention, and profitability by building a great product for customers and Pros. Concretely, that means taking us from one profitable-at-scale vertical to two, setting the path from two to n, while still aggressively improving our core lawn service. What Makes This Role Different You build the layer, not inherit it. This is a brand-new layer between the VP and the PMs. You define how the team works, the bar for the craft, and the operating model — you're not slotting into someone else's machine. It's a marketplace, so the obvious answer is usually wrong. Change a price and you move conversion, Pro claim rates, margin, and retention all at once. Almost every decision has second-order effects across customers, Pros, and the business. You think in systems, not features. You multiply a strong team — this isn't a turnaround. The PMs are already good. The job is to get extraordinary outcomes from extraordinary people while still doing the hardest work yourself. Player-coach, not figurehead. Strategic bets and patient optimization, both. You'll open new verticals and compound a few points of conversion at a time — and know which the moment calls for. What You'll Own The PM team: Lead, coach, and multiply three already-strong PMs — and hire more as we grow. Prioritization: Own the growth/retention/profitability tradeoffs on one shared roadmap — what gets built, what waits, what we kill. Multi-service strategy: Turn one proven vertical into a repeatable playbook across services, designing for customers and Pros as one system. Agent-native direction: Own how AI and agents show up in what we build — for our team, our customers, and our Pros. Cross-functional partnership: Be the product leader the rest of the company trusts to make the right calls. Problems to Solve Abstracting one product into a multi-service platform. Every service has different economics, quality signals, and Pro workflows. How do we judge Pro quality when services are nothing alike? Price any service by location and job complexity? Guarantee quality on every job, not just lawns? You'll decide what generalizes and what stays service-specific, then sequence the build to a second profitable vertical — a platform that absorbs that variation instead of forking under it. Prioritizing across three goals with one capacity. Growth, retention, and profitability all want the roadmap, and engineering capacity is finite — a win on one can cost you on another. You'll own the sequencing and tradeoffs, and say no clearly and often, with reasons people respect. Building for the agent era. We believe products must now be built to use agents (to move faster and serve customers and Pros better) and to serve agents (so the platform works when the buyer or the worker is an AI). Almost no one has a playbook for this — you'll help write ours. What Success Looks Like (Year 1) The team ships at a higher ceiling: The same strong PMs are visibly doing their best work — better outcomes, sharper scoping, faster shipping. Wins in all three goals: Measurable progress on growth, retention, and profitability — not one at the expense of the others. Second vertical on track: Pool cleaning progressing toward profitable-at-scale, with a repeatable playbook for the verticals after it taking shape. A stronger brand through quality: Measurable improvement in the quality of our core service, and a clear plan with the growth team to win AI-driven channels. An agent-native vision: A clear roadmap for winning in an agent-driven world, with the first bets already underway. Requirements Who You Are AI-native and agent-curious. You use AI every day and push the team to do the same. You believe agents are the next platform shift, and you're energized by the open question of what an agent-driven world means for LawnStarter — a genuine thought partner on it, not someone who shows up with all the answers. This is unlikely to be a good fit if you treat AI as a productivity hack. A player-coach who multiplies talent. You get extraordinary outcomes from already-strong people — coaching, raising the bar, unblocking — and you still do the hardest work yourself when it counts. You know the difference between leading and controlling. This is unlikely to be a good fit if you need to "fix" a broken team to feel useful, or if you've moved fully into management and don't want to touch the product directly. A systems thinker. You see inputs, rules, feedback loops, and second-order effects, and you hold the customer side and the Pro side in your head as one connected machine. This is unlikely to be a good fit if you think in isolated features and miss how a change ripples through the rest of the system. A brutal prioritizer. You say no well — you sequence ruthlessly, kill good-but-not-now work, and protect the team's focus. This is unlikely to be a good fit if you avoid the hard conversations prioritization requires. A great cross-functional partner. You earn the trust of designers, engineers, data, finance, and ops by speaking their language and making decisions they respect. This is unlikely to be a good fit if you treat other functions as service providers rather than partners. Obsessive about scoping and user experience. You cut scope to the essential and sweat how the product actually feels to use. This is unlikely to be a good fit if you ship the first version that technically works without caring whether it's genuinely good. This Role Is NOT A pure people-management role. You lead a team and stay in the work — the hardest problems are yours to help solve, not just to assign. If you don't want to touch a spec again, this isn't it. A solo-IC role. You lead and grow a team. If you want to own a domain alone with no reports, look at our Senior PM roles instead. A turnaround. The team is already strong. If you're energized by fixing broken teams, this won't scratch that itch. A fit for an AI skeptic. We believe the agent shift is real and urgent. If you're not convinced, you'll be fighting the company's direction. A role with a finished playbook. Multi-service and agent-native product are things we're figuring out as we go. If you need established processes and proven paths, this will be frustrating. Benefits Equity: A significant leadership equity package. You'll have high impact on our growth, retention, and profitability. We want you invested in that outcome. Base salary: 200k - 250k Healthcare: Medical, dental, and vision. Fully remote: Work from anywhere in the US. Leading a distributed team and doing deep product work both require focus and trust — we give you both. Flexible PTO: We focus on results. Take what you need. LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment. To apply: https://weworkremotely.com/remote-jobs/lawnstarter-director-of-product-management

Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe  DescriptionAre you passionate about enhancing customer experiences through geospatial technology? MapTiler is seeking a Location Services Engineer to join our team of software engineers and data analysts. In this role, you'll drive innovation in map search, routing, elevation, and other products, collaborate with teams and stakeholders, and influence the future of our product. Take initiative in problem-solving, contribute to design and code reviews, and help deliver solutions that impact millions of users worldwide. If you're ready to make an impact, we'd love to hear from you!What are we doing Maintaining and optimizing the geocoding, routing, and other location services servers. Maintaining and improving local databases to continually improve search results and routing output. Coordinating the ingestion, transformation, and curation of raw geospatial data. Developing pipelines that convert large-scale data sources (e.g., Planet OSM PBF, Elevation data) into specialized data structures powering our location services. Managing releases, automated data processing pipelines, automated tests, and other core programming tasks. Monitoring the geocoding service, routing, and other location services and design targeted enhancements. Managing and integrating datasets for other MapTiler teams, such as elevation, address points, and routes. What we expect from you Ability to take ownership of the codebase and database, define requirements, set priorities, and drive progress with other team members. Hands-on expertise in programming, system design, and problem-solving. Cross-team collaboration and communication. Deep understanding of common data structures. Understanding the OpenStreetMap data model and its limits. Ability to work in a polyglot environment. We use TypeScript, Java, Rust, and are getting ready to add C++ to the mix, so deep knowledge of at least one of these is required. Understanding that creating a readable and maintainable codebase is sometimes more desired than the most elegant solution. Familiarity with the GIS domain and coordinate systems. Interest in maps, geocoding, and routing. Fluency in English and communicativeness even in a remote work environment. Nice to have Knowledge of Python, Ansible, and Bash scripting. Experience with Docker. Knowledge of OSM data-processing tools (eg. Osmium). Familiarity with the OpenStreetMap data structures (tagging schema). Hands-on experience with using AI agents to contribute to existing codebases. Experience with prompt/context or even harness engineering.  What we offer Competitive financial compensation based on your experience (20-33€/hour) & annual performance bonus. Widescreen LCD, a laptop of your choice, and all the resources you need for your work.  Flexible working hours to help you easily balance your personal and professional life. Work remotely from anywhere in Europe, or hang out with us at our hubs in Brno (Czechia) or Unterägeri (Switzerland). Collaborate with the best from major global brands to innovative open-source projects. Grow your career with dedicated support for continuous learning, attending conferences, and building your personal brand. A friendly, connected team and regular team-building events across Europe. About MapTiler We make maps easy so that everyone can understand the world better. Our platform powers everything from global weather forecasting and humanitarian crisis management to flight trackers and the Swiss railways. Our maps are viewed by hundreds of millions of people worldwide every month. We are deeply rooted in the developer and open-source communities. Since our users and customers are primarily developers, engineers, and geo-experts, we don't do traditional corporate account management. Instead, we build technical partnerships. To apply: https://weworkremotely.com/remote-jobs/maptiler-location-services-engineer-maps-platform-remote-in-europe

Headquarters: Lithuania URL: https://www.mailerlite.com/company-values MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party. We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it. You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now! Why MailerLite? Wondering why we think you’ll love working with us? Here are our favorite 6 reasons! You'll find every day filled with intriguing challenges Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis. You'll grow, develop and evolve As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things. You'll take ownership We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments. You'll have experts on hand Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too! You'll have stability We value a stable workplace! MailerLite has been thriving for over 10 years, and our year-over-year growth continues to increase. You'll pick where you work, every day We embrace the remote culture. Every day you get to choose the environment that makes you most productive. What you will work on You will handle complex customer cases that require investigation, not just template responses You will identify churn signals and friction patterns in your daily queue, and surface them to the right people inside the company in a structured, actionable way You will drive issues to resolution end-to-end, working with Technical Support and Engineering when needed - always escalating with context and a clear hypothesis, not just passing the problem along You will contribute to Voice of Customer: tagging patterns, flagging product gaps, and turning daily observations into insights that reach Product and Leadership You will use Intercom as your primary support tool and Slack for internal communication, working closely with the MailerLite Support Team and other internal teams You will help improve self-serve resources: flagging knowledge base gaps, contributing to macros and documentation to reduce repeat contacts and scale quality You will ensure clean handovers between shifts - so nothing drops and context is preserved for the next team You will act as a consultant to customers - going beyond the immediate fix to help them get better results from MailerLite, whether that's improving their sending strategy, optimizing an automation setup, or making better use of available features You will work alongside our AI support bot - flagging gaps in its responses and contributing to ongoing improvements, so the human and AI layers of support work better together over time What we expect from you 2+ years of customer support experience (live chat + email) in a B2B SaaS company We're hiring for two roles with different language requirements: both need fluent written and spoken English, and one also needs fluent Spanish You solve the root issue rather than just closing fast, so customers don't return for the same problem, and you communicate clearly and precisely — with frustrated customers and when escalating internally You go beyond the ticket, naturally surfacing product friction, patterns, and improvement ideas, with an eye for customer growth: spotting the right moments to highlight features, drive activation, and support retention You have strong opinions about good support and aren't afraid to share them, and you see customer support as an important part of your career journey Good understanding of some of: DNS, API, HTML, WordPress, e-commerce tools, email marketing You're comfortable working alongside AI tools and curious about how they can make support better You strongly resonate with MailerLite's values Experience with Intercom and Slack is an bonus Remote work experience You're based in EMEA or Asia-Pacific, covering one of two shifts: APAC team (22:00–06:00 UTC) Europe team (06:00–14:00 UTC) What we offer Yearly gross salary range: $31,000-$35,000 Remote-first culture: Our team works remotely from around the world International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together 31 days of vacation (including public holidays): We encourage you to unplug and recharge! 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children 4 creative days: One paid day off per quarter to do something creative and fun 12 parental days: Enjoy one paid day off each month to treasure time with your children Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time MacBook and other tools: These help you to do your job efficiently To apply: https://weworkremotely.com/remote-jobs/mailerlite-customer-support-specialist

Headquarters: Lithuania URL: https://www.mailerlite.com/company-values MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party. We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it. You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now! Why MailerLite? Wondering why we think you’ll love working with us? Here are our favorite 6 reasons! You'll find every day filled with intriguing challenges Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis. You'll grow, develop and evolve As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things. You'll take ownership We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments. You'll have experts on hand Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too! You'll have stability We value a stable workplace! MailerLite has been thriving for over 10 years, and our year-over-year growth continues to increase. You'll pick where you work, every day We embrace the remote culture. Every day you get to choose the environment that makes you most productive. What you will work on You will handle complex customer cases that require investigation, not just template responses You will identify churn signals and friction patterns in your daily queue, and surface them to the right people inside the company in a structured, actionable way You will drive issues to resolution end-to-end, working with Technical Support and Engineering when needed - always escalating with context and a clear hypothesis, not just passing the problem along You will contribute to Voice of Customer: tagging patterns, flagging product gaps, and turning daily observations into insights that reach Product and Leadership You will use Intercom as your primary support tool and Slack for internal communication, working closely with the MailerLite Support Team and other internal teams You will help improve self-serve resources: flagging knowledge base gaps, contributing to macros and documentation to reduce repeat contacts and scale quality You will ensure clean handovers between shifts - so nothing drops and context is preserved for the next team You will act as a consultant to customers - going beyond the immediate fix to help them get better results from MailerLite, whether that's improving their sending strategy, optimizing an automation setup, or making better use of available features You will work alongside our AI support bot - flagging gaps in its responses and contributing to ongoing improvements, so the human and AI layers of support work better together over time What we expect from you 2+ years of customer support experience (live chat + email) in a B2B SaaS company We're hiring for two roles with different language requirements: both need fluent written and spoken English, and one also needs fluent Spanish You solve the root issue rather than just closing fast, so customers don't return for the same problem, and you communicate clearly and precisely — with frustrated customers and when escalating internally You go beyond the ticket, naturally surfacing product friction, patterns, and improvement ideas, with an eye for customer growth: spotting the right moments to highlight features, drive activation, and support retention You have strong opinions about good support and aren't afraid to share them, and you see customer support as an important part of your career journey Good understanding of some of: DNS, API, HTML, WordPress, e-commerce tools, email marketing You're comfortable working alongside AI tools and curious about how they can make support better You strongly resonate with MailerLite's values Experience with Intercom and Slack is an bonus Remote work experience You're based in EMEA, Asia-Pacific, or Central America, covering one of two shifts: APAC team (22:00–06:00 UTC) Wednesday–Sunday shift (days off: Monday–Tuesday) Saturday–Wednesday shift (days off: Thursday–Friday) Europe team (06:00–14:00 UTC) Tuesday–Saturday shift (days off: Sunday–Monday) Sunday–Thursday shift (days off: Friday–Saturday)   What we offer Yearly gross salary range: $31,000-$35,000 Remote-first culture: Our team works remotely from around the world International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together 31 days of vacation (including public holidays): We encourage you to unplug and recharge! 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children 4 creative days: One paid day off per quarter to do something creative and fun 12 parental days: Enjoy one paid day off each month to treasure time with your children Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time MacBook and other tools: These help you to do your job efficiently To apply: https://weworkremotely.com/remote-jobs/mailerlite-customer-support-specialist

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Headquarters: Remote URL: https://www.toptal.com/ About the Role We're looking for a Technical Program Manager to lead complex SAP master data transformation programs — spanning S/4HANA migrations, master data governance, and cross-domain data architecture. This isn't a role for someone who manages timelines from the sidelines: you'll need real technical depth in SAP MDG and master data design to make credible calls, sequence cutovers, and serve as the authoritative technical voice across delivery, functional, and platform teams. If you can pair program leadership with hands-on SAP architecture fluency, this role gives you ownership over both the "how" and the "when." What You'll Do Own program-level planning and sequencing for SAP master data initiatives, including migration cutover timing, dependency mapping, and freeze procedures Serve as the authoritative technical advisor across delivery, functional, and platform teams on master data architecture decisions Define and oversee the target-state data model across master data domains (e.g., Customer/Business Partner, Material, Vendor, Finance) Lead design conversations on conversion strategy, hierarchy/classification structures, and golden-record/system-of-record rules Set technical standards for data model extensions, custom fields, and governance workflows (e.g., SAP MDG, BRF+, change request design) Own the mock-load cadence, defect triage process, and reconciliation framework, ensuring data integrity through migration Coordinate cross-functional teams to manage risk, resolve blockers, and keep migration programs on schedule and in scope Provide architectural review for new integrations and downstream distribution patterns touching master data Maintain transparent stakeholder communication, including status reporting, milestone tracking, and translating technical complexity for business audiences What You Bring 10+ years of experience in SAP master data architecture, data architecture, or technical program management within SAP environments Experience with at least one full lifecycle S/4HANA implementation or ECC to S/4 conversion, ideally including Business Partner conversion Hands-on technical depth in SAP MDG or equivalent master data governance tooling Strong understanding of data modeling, hierarchy/classification design, and migration methodology (e.g., SAP Migration Cockpit, LSMW) Familiarity with integration patterns such as ALE/IDoc, DRF/SOA, OData/REST APIs Proven ability to manage program-level risk, scope, budget, and cross-functional coordination Strong written and verbal communication skills, with the ability to translate complex technical concepts for business stakeholders Nice to Have SAP Certified Application Associate — Master Data Governance, S/4HANA Sourcing & Procurement, or Finance PMP or other project/program management certification TOGAF 9 or 10 CDMP (Certified Data Management Professional) Experience with data quality tools such as SAP Information Steward, Syniti, Stibo, Collibra, or Informatica MDM Why This Role Real technical ownership: Lead architecture decisions, not just status meetings High-stakes scope: Own outcomes that determine the integrity of an entire S/4HANA master data landscape Cross-functional influence: Serve as the technical anchor across delivery, functional, and platform teams Depth and breadth: Combine program leadership with deep, hands-on SAP expertise   To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-sap-master-data-s-4hana-migration-remote