ZeroFox is at the forefront of digital security, offering cutting-edge Digital Risk Protection, Threat Intelligence, and External Attack Surface Management solutions. We are on the lookout for a dynamic and skilled Senior Product Manager who will play a pivotal role in shaping and driving the vision for our products.

This position demands a strategic thinker with a deep understanding of both the cybersecurity landscape and customer needs. As the Senior Product Manager, you will effectively lead the product lifecycle, from conceptualizing innovative ideas to launching high-impact solutions that empower our clients to navigate the evolving digital threat landscape.

Key Responsibilities:

• Product Strategy: Develop and implement a robust product strategy that aligns with ZeroFox’s mission and addresses key market challenges
• Collaboration: Work alongside engineering, sales, and marketing teams, fostering a culture of cross-functional collaboration to ensure a successful product delivery
• User Advocacy: Gather insights through user research to guide product development, ensuring that your solutions meet customer expectations and drive satisfaction
• Roadmap Management: Maintain and communicate a clear product roadmap to stakeholders while prioritizing features based on business impact and customer needs
• Performance Measurement: Establish metrics to assess product performance, using these insights to iterate and enhance solutions continuously
• Industry Expertise: Stay current with industry trends, competitor offerings, and emerging threats to inform product innovation

Requirements

• Bachelor's degree in a relevant field; advanced degree preferred
• 5+ years of experience in product management, specifically in the cybersecurity or technology space
• Strong analytical skills and experience in data-driven decision-making
• Exceptional communication and leadership abilities
• Proficiency in Agile methodologies and tools
• Experience with B2B product offerings, particularly in SaaS
• Keen interest and understanding of cybersecurity challenges and trends

Benefits

• Competitive compensation

• Community-driven culture with employee events
• Generous time off 
• Comprehensive private insurance and EAP
• Fun, modern workspace 
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

About the Role

An indispensable component of Clipboard’s marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility. 

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.

This role is primarily remote, with occasional local travel (about 35–60%) to meet with nearby healthcare facilities. 

Responsibilities:

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices 

• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships

• Clearly articulate the value proposition our products to clinical and non-clinical stakeholders and educate on the products’ workflows

• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering

• Work cross functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly

• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause

• Scrappiness: you look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking ‘what should I do?’

• Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly

Qualifications

• Relationship management experience not required but strongly preferred

• Ability to travel 35-60% of the time to local healthcare facilities in your area (Travel and lodging expenses will be covered) 

• Excellent verbal and written communication skills

• Willingness to try / lack of fear

• Bachelor's Degree

Benefits:

• Do great work that matters for customers who could really use your help

• Competitive pay

• Unlimited PTO

• Fully Remote

Estimated annual on-target earnings: $110,000 - $150,000 USD, with an estimated base salary range of $100,000 - $125,000 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.

We are looking for a Growth Lead to work remotely anywhere in the Philippines for a Singapore-based client of OTA. For this job, we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines.

About the OTA Client

This is a supply-chain technology company that helps global brands and retailers source smarter and sell better. Operating across APAC, the U.S., and Europe, their mission is to make international sourcing simple, data-driven, and dependable. 

They combine an AI-driven procurement platform with managed services to streamline cross-border trade. The platform covers product specifications, supplier vetting, production management, quality control, compliance, and end-to-end logistics giving businesses one clear workflow from idea to inventory. This enables faster launches, cost savings, and consistent quality.

They typically serve DTC brands, retailers, importers, and private-label agencies across categories such as home & living, beauty, fitness, pet, and consumer accessories.

Company Culture

The team is remote-first and globally distributed, with a culture built on:

• Customer obsession and measurable outcomes (focusing on lead time, cost, and quality improvements)
• Integrity and fairness, ensuring transparency and accountability in every partnership
• High ownership with low ego, where team members take initiative, share credit, and act like owners
• One global team, working across time zones with empathy, clarity, and respect
• Speed with standards, moving quickly while maintaining compliance, quality, and safety

Job Overview

As a Growth Lead, you will be responsible for driving customer engagement, optimizing account development, and expanding product adoption. 

Your role will focus on managing the end-to-end customer journeyfrom initial lead engagement to strategic account growthby leveraging our tech platform, data-driven insights, and deep category expertise. 

You will play a pivotal role in strong customer relationships, tailoring product recommendations, and executing strategic upselling and cross-selling initiatives to maximize customer value.

The Growth Lead will also ensure seamless service delivery and long-term growth partnerships with B2B clients. 

This is a mid-level role (5-7 years of relevant experience), ideal for candidates with strong backgrounds in B2B solutions, account growth, customer success, and logistics.

Key Responsibilities

Thorough Customer Insight and Product Recommendations

• Manage the full customer journey, covering quotation, merchandising, account
• management, clarifications handling, sampling, bulk orders, cross-selling, and upselling
• to ensure seamless service delivery.
• Gain a deep understanding of customers business models, market positioning, and
• target audience to tailor solutions effectively.
• Leverage our tech platform and product database to tailor product recommendations and
• quotations that align with each customers strategic goals and market trends.
• Provide personalized consultations on product selection, pricing, and merchandising
• strategies to maximize customer satisfaction and profitability.

Proactive Account Development, Supplier Onboarding, and Strategic Upselling

• Regularly engage with customers through strategic check-ins, customer visits, and business updates to maintain a pulse on their evolving needs and identify new opportunities.
• Proactively identify and suggest complementary products and emerging market trends that align with customers portfolios, creating upselling and cross-selling pathways.
• Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio.
• Develop customized sourcing strategies to introduce new categories or product lines, thereby expanding our footprint within the customers operations.

Lead Cultivation and Strategic Relationship Building

• Actively engage with new leads acquired through founder referrals, product-led channels, events, and partnerships to build trust and rapport.
• Develop a strategic approach to onboarding new leads, focusing on their unique needs and ensuring a smooth transition into our ecosystem.
• Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention.

Data-Driven Growth, Performance Optimization, and Category Knowledge Development

• Utilize data analytics to track customer behavior, order patterns, and sourcing requests, identifying opportunities for improving conversion rates and order values.
• Implement feedback mechanisms to capture customer insights, using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction.
• Stay updated on the latest trends and designs, integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions.
• Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience.

Cross-Functional Collaboration and Knowledge Sharing

• Act as a liaison between the Growth team and other departments (e.g., Product, Tech) to ensure customer feedback and market insights are integrated into product development and operational processes.
• Enhance sourcing efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment, helping to systemize and standardize sourcing processes on S-cube for efficient account servicing.
• Participate in cross-functional projects aimed at expanding our market presence, such as developing new sourcing categories or refining the self-serve UX for inbound leads.

Qualifications

• 5-7 years relevant experience in growth, account management, or similar customer-facing functions, ideally within the sourcing, procurement, logistics, or e-commerce space.
• Strong understanding of B2B solutions and procurement-related workflows.
• Proven ability to manage the full customer lifecyclefrom initial quotation to repeat bulk orders.
• Excellent skills in relationship-building, negotiation, upselling, and cross-selling.
• Strong communication skills with the ability to engage both C-level and operational stakeholders.
• Proactive, adaptable, and able to thrive in a fast-paced, growth-driven environment.

GC AI is currently an AI platform for in-house lawyers to 10x themselves. Using the latest LLMs, we are building AI agents that can use company knowledge, leverage external sources, and connect with internal tools to provide better and faster legal advice to the rest of the company. Thousands of weekly active users tell us they “cannot imagine their lives without GC AI” - which has led us to 95% retention and a NPS of 75.

This is a once-in-a-generation opportunity to build for a $1T annual market. We have jaw-dropping product-market fit - growing our customer base from 0 to 500+ legal teams in a year and 3X ARR growth in the last 4 months. Join our Series A stage rocket ship backed by top investors like Sound Ventures, Fellows Fund, Guillermo Rauch and Worklife Ventures. GC AI is a small but mighty team of lawyers, engineers, sellers and doers. Here, you’ll have infinite room to grow and rethink how legal work gets done.

Come build the future with us.

As GC AI’s first Customer Support Manager, you’ll be building our support function from the ground up. This means more than just managing tickets — you’ll define the systems, processes, and culture that ensure every customer interaction reflects the speed, quality, and care we’re known for. You’ll serve as the voice of our customers, partnering closely with Product, Engineering, and Customer Success to turn issues into improvements and feedback into product innovation.

Your impact will be immediate and long-lasting: you’ll create scalable workflows, own key support metrics, and help transform support into a strategic advantage that drives retention, expansion, and customer trust. This is a rare opportunity to take ownership of a mission-critical function at a Series A rocket ship, shaping how hundreds (soon thousands) of legal teams experience the future of legal AI.

Our customers are at the center of everything we do. As the Customer Support Manager, you will ensure every customer support interaction reflects the quality, responsiveness, and care that GC AI is known for. Manage and grow the support org as we scale, own SLAs, and turn support into a strategic advantage for retention & expansion. Be the connective tissue across Product, Eng, and CS to close the loop from issue → fix → customer comms.

As our first Manager, Customer Support, you will:

• Be the voice of our customers, ensuring their needs shape product and process decisions.

• Build the systems and culture that turn support into a strategic advantage.

• Help transform customer feedback into improvements that make GC AI indispensable.
  

• Lead, mentor, and develop a small support team; define tiering (T1/T2/escalation), on-call, and a growth plan—while fostering a culture of customer-obsession and continuous improvement.

• Own, build and optimize support processes, workflows, and tools to handle increasing customer volume with speed and quality.

• Track and report on key support metrics (response times, CSAT, NPS) and implement improvements.

• Partner with Product and Engineering to escalate, triage, and resolve customer issues effectively.

• Collaborate with Customer Success to ensure seamless customer experiences across the lifecycle.

• Design and maintain a customer knowledge base, FAQs, and self-service resources.

• Drive a culture of “getting 1% better every day” through regular training, coaching, and feedback.

• Represent customer needs in cross-functional discussions, ensuring their voice informs decisions.

• Build the foundation of support at GC AI — defining the processes, tools, and culture that will scale from hundreds to thousands of customers.

• Turn support into a strategic advantage by ensuring every customer interaction reinforces trust, drives adoption, and strengthens retention.

• Be the voice of the customer — translating feedback into actionable insights that directly shape product and engineering decisions.

• Elevate customer experience by setting and owning SLAs, creating knowledge resources, and driving continuous improvements in CSAT and NPS.

• Lay the groundwork for team growth by mentoring, hiring, and building a high-performing support org as GC AI scales.

• 2+ years of experience managing a customer support team in a high-growth startup. Comfortable with stepping in as a player coach as we build team infrastructure and size.

• 4+ years of experience as a customer support specialist or equivalent role.

• Strong track record of building and scaling customer support processes.

• Excellent problem-solving, organizational, and communication skills.

• Deep customer-obsession, with a passion for delivering outstanding experiences.

• Ability to thrive in a fast-paced, high-growth environment and manage competing priorities.

• Demonstrated commitment to continuous improvement and operational excellence.

• Experience leveraging AI or automation tools to scale customer support operations.

• Familiarity with modern support platforms (e.g., Zendesk, Intercom, HelpScout) and analytics tools.

• Background supporting B2B SaaS customers, ideally in enterprise or regulated industries.

• Experience creating support content, training programs, and customer-facing knowledge resources.

• Shape the future of a rapidly growing startup

• Direct collaboration with founding team

• Real influence on company strategy and direction

• A voice that matters - your ideas will be heard and implemented

Environment & Benefits

• Competitive salary, equity and healthcare

• We’re a hybrid company — many roles are remote-friendly, while some teams require meeting in person a couple of days a week in the Bay Area office.

• High-energy, joyful team environment

Career Development

• Mentorship and learning opportunities

• Clear path for growth in an expanding company

• Exposure to cutting-edge technologies and practices

• Freedom to innovate and own crucial systems

• Welcome new customers effectively via outbound phone calls and emails. This involves understanding their objectives, helping them get started, scheduling an onboarding meeting with the Solutions Engineer and ensuring they have the resources they need for a smooth start.
• Build and maintain strong relationships with customers. The Customer Success Specialist regularly checks in with customers to gauge their satisfaction, address any issues, and maintain open lines of communication.
• Anticipate potential problems and reach out to customers proactively. By providing guidance, resources, and support before issues arise, they help prevent churn and increase long-term satisfaction.
• Responsible for tracking customer health metrics, such as product usage, engagement levels, and feedback. By analyzing these metrics, the Customer Success Specialist can help the Customer Success team identify at-risk customers and implement strategies to improve their experience.
• Responsible for tracking customer progress along the mapped-out journey and presenting KPI to the Manager, Customer Success, on a regular basis.
• Whether it's handling support tickets or escalating critical issues, the Customer Success Specialist ensures that customer problems are resolved swiftly and effectively. They act as a liaison between the customer and other teams to facilitate problem-solving.
• Collecting and analyzing customer feedback is essential to understand their needs and improving the product or service accordingly. Customer Success Specialist leverages this feedback to advocate for customers within the company.
• TheCustomer Success Specialist is responsible for creating and providing educational resources, such as tutorials, webinars, and documentation to help customers maximize the value they get from the product or service.

• Associate degree required. Bachelor's degree preferred.
• 2 to 3 years experience in Customer Success and SaaS environment required.
• 2+ years of experience making outbound calls to customers is a plus.
• Working knowledge of HubSpot is required
• Comfortable with navigating multiple software and learning new ones.
• Possess a solid understanding of the company's products or services. Knowledge of RISA software is a plus.
• Manage multiple customer accounts, tasks, and priorities requires strong organizational abilities and attention to detail.
• Prioritize customer satisfaction and success, while striving to exceed their expectations, is central to this role.
• Excellent verbal and written communication skills are essential for interacting with customers, understanding their needs, and conveying information clearly and concisely.
• Understand and empathize with customers' challenges and goals and ability to reduce the intensity of a conflict are crucial for building strong relationships and providing effective support.
• Able to analyze problems, think critically, and devise efficient solutions is key to resolving customer issues promptly.
• Comfortable analyzing customer data and metrics to identify trends, risks, and opportunities for improvement.
• Able to work effectively with cross-functional teams, leveraging various departments' expertise and resources to enhance customer experience.
• Flexible and adaptable to changing circumstances, customer needs, and company goals.
• Manage time efficiently to balance reactive support with proactive engagement and follow-ups.

• 3 weeks of Paid Time Off
• 12 paid holidays
• Medical, Dental, Vision insurance starting the 1st of the month following date of hire
• Short Term and Long-Term Disability Benefits
• Flexible Spending Account & Health Savings Account
• Life & AD&D insurance
• 401(k) with a 5% employer match
• Annual Bonus
• Pet Insurance
• Employee Assistance Program