Headquarters: Remote US Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Direct-to-Consumer (DTC) team plays a pivotal role in Affirm’s mission, building products that establish direct and lasting relationships with our customers. Our App and Card experiences empower people with transparent financing options wherever they need them, helping them make informed financial decisions with confidence.As a Staff Product Designer, you will have the opportunity to shape the future of consumer finance at a critical inflection point in Affirm’s journey. This is one of the most impactful product areas, and you’ll have the full support of a deeply experienced and committed team to push boundaries, innovate, and create best-in-class experiences that redefine how people interact with their finances.What You’ll DoOwn and drive design initiatives for Affirm’s App and Card experience, delivering high-impact, customer-centric solutions that align with business objectives.Collaborate cross-functionally with product, engineering, data science, marketing, and research to drive innovation and deliver seamless, intuitive experiences.Embrace agility—iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future.Balance near-term execution with long-term strategic thinking, ensuring scalability and coherence across the Affirm ecosystem.Push the envelope—challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products.Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence.Champion a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences.What We’re Looking ForProactive & Adaptable: You thrive in fast-paced, evolving environments and take initiative to drive progress.Strong Product Sense: You deeply understand user needs, business goals, and technical constraints—and can balance them effectively in your design decisions.Data-Informed & Risk-Taking: You use data to guide your thinking but aren’t afraid to challenge assumptions and explore bold ideas.Collaborative & Humble: You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users.Exceptional Craft & Visual Skills: You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences.Passion for Innovation: You’re excited about the challenge of designing financial products that improve people’s lives and want to push the industry forward.Why You’ll Love Working HereYou’ll be at the forefront of designing financial products that genuinely help people.You’ll join a high-impact team that values creativity, experimentation, and bold thinking.You’ll shape a product that touches millions of lives and billions in transaction dollars.You’ll work with a team that deeply cares about design, collaboration, and pushing the craft forward.If you’re excited about the challenge of building the best financial products, redefining what’s possible, and driving innovation at scale, we’d love to hear from you!Pay Grade - NEquity Grade - 12Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000USA base pay range (all other U.S. states) per year: $169,000 - $219,000LI-RemoteAffirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expensesTime off - competitive vacation and holiday schedules allowing you to take time off to rest and rechargeESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discountWe believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. To apply: https://weworkremotely.com/remote-jobs/affirm-staff-product-designer

Headquarters: Remote - US OctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more information, visit: https://octus.com/Working at OctusOctus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. RoleThe Product Specialist plays a key role in onboarding, troubleshooting, and supporting CLO and fund compliance implementations. This role partners closely with business analysts, developers, and clients to ensure successful delivery of objectives and a seamless implementation experience. The Product Specialist serves as a subject-matter resource throughout the implementation lifecycle, helping to translate business requirements into effective system solutions, supporting testing and issue resolution, and contributing to continuous product and process improvements.Key ResponsibilitiesAssist with onboarding activities for CLO and fund compliance implementations, including gathering requirements, supporting system setup and configuration, validating data and workflows, and assisting with deployment to ensure solutions are implemented accurately and on schedule.Troubleshoot product and compliance issues by investigating reported defects or discrepancies, reproducing issues, analyzing root causes, and partnering with technical teams (e.g., developers, QA) to drive timely and effective resolution.Collaborate cross-functionally with business analysts, developers, and product teams to clarify requirements, align deliverables, track progress, and support the successful execution of implementation and enhancement initiatives.Provide training, guidance, and support materials to clients and internal partners, including user documentation, process guides, and live or recorded training sessions, to promote proper system usage, adoption, and compliance outcomes.Contribute to continuous improvement efforts by gathering client and internal feedback, identifying recurring issues or process gaps, and sharing insights to enhance product functionality, implementation processes, and supporting documentation.Required QualificationsExperience working with CLO indentures, compliance tests, and reporting practices, including the ability to interpret indenture provisions, support ongoing compliance monitoring, and understand standard CLO calculations and reporting requirements.Excellent documentation and organizational skills, with the ability to clearly document requirements, processes, issues, and resolutions while managing multiple tasks, priorities, and deadlines in a detail-oriented environment.Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products.Strong Excel skills, including the ability to work with large datasets, perform data validation and reconciliation, use formulas and functions, and create clear, well-structured worksheets to support analysis, reporting, and troubleshooting activities.Desired QualificationsExperience at a buy-side credit managerExposure to project management or product lifecycle processesAt Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.The salary range estimate for this position is $120,000 - $140,000.The actual compensation will be at Octus' sole discretion and will be determined by the aforementioned and other relevant factors. Equal Employment OpportunityOctus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed. To apply: https://weworkremotely.com/remote-jobs/octus-product-specialist

Headquarters: Austin, Texas, United States URL: http://lawnstarter.com About LawnStarter LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services — and building a world-class conversion engine is our next major bet in that direction. About the Growth Team The Growth team owns the full customer acquisition funnel — from ad click to first completed service. We acquire 150,000+ new customers per year across paid, organic, and partner channels. Our CMO owns the visit-to-customer rate, and every point of improvement flows directly to revenue. We're building a rigorous experimentation program across the acquisition funnel, and this role is the person who makes that real. The Challenge We know experimentation works. We've seen tests move conversion meaningfully. We have a testing program, methodology standards, a learning repository, and a coordination layer — but no one owns it full-time. Meanwhile, we're migrating our landing pages to Webflow, which gives us full control over the pages that receive all inbound traffic — no engineering dependency, no sprint queues. The opportunity is massive, but only if there's a dedicated person behind the wheel. The Role You are the conversion performance engine for LawnStarter. You own the landing pages in Webflow, build and run A/B tests in VWO, and use AI, Tableau and Hotjar to find the next thing to test. You report to the CMO and are the primary executor moving the visit-to-customer rate — the metric that matters most for growth. This is not a strategy-and-slides role. You build variations yourself, configure goals yourself, debug tracking yourself, and ship yourself. You have no engineering support and you don't need it. Your Webflow and VWO skills are production-grade. Today this is a solo operator role. The expectation is that you build the program, prove the value, and design the function that scales it. What makes this role different: You own the full stack — pages, tests, tracking, analysis — with zero engineering dependency We have a conversion testing program and piping in place — you're the first dedicated owner to scale it into a rigorous experimentation function AI is embedded in your workflow — hypothesis generation, analysis, variation content — not a nice-to-have What You'll Own Conversion performance — visitor-to-lead (landing pages you control directly) and lead-to-customer (booking funnel you optimize via testing). These two levers compound into the visit-to-customer rate. Webflow and landing page architecture — paid landing pages, thousands of organic city/near-me pages across all brands and services, and the CMS structure that makes them scalable without engineering. You own conversion optimization across the entire landing page surface area. The experimentation program — a multi-quarter testing roadmap for the acquisition funnel, from ad click to first completed service. You build the methodology, run the tests, and feed learnings back into the next cycle. AI-accelerated testing workflow — use AI for hypothesis generation from behavioral data, result summaries within 24 hours of test completion, and variation copy/design briefs that increase test throughput. The experimentation function model — by end of Year 1, you've documented the team structure, tooling stack, and processes needed to scale from solo operator to a repeatable function. Problems to Solve Moving the visit-to-customer rate Two isolated levers compound into one metric: visitor-to-lead (landing page conversion you own directly) and lead-to-customer (booking funnel conversion you optimize via testing). Both have room to grow, both swing seasonally, and improving one without the other leaves value on the table. How do you move both simultaneously across all channels and brands? Capitalizing on the Webflow migration For the first time, marketing controls production pages — no engineering dependency, no sprint queues. Paid search landers, thousands of organic city and near-me pages, partner pages, referral pages, home pages, paid social landers — all moving to Webflow, all needing conversion optimization. How do you build scalable CMS architecture, improve Core Web Vitals, and start running high-velocity tests the moment you have the keys? Embedding AI into every stage of the workflow We don't want AI as a side project. Hypothesis generation from session data and heatmaps. Result readouts compressed from days to hours. Variation copy drafted before the designer opens Figma. How do you build an AI-native experimentation workflow that makes manual-only approaches feel slow by comparison? Requirements Who You Are Lives in Webflow. You spend most of your time building pages, not reading reports. Webflow is your production environment, not a design tool. You find friction through screen recordings, customer calls, and sales emails — then you ship the fix yourself. Statistically sharp. We currently use two-tailed p-tests and build our own Tableau dashboards to call tests. You should have a point of view on when that's the right approach and when it's not. One of your first contributions will be documenting methodology standards for the team. AI-native. You use AI for hypothesis generation, variation copy, and analysis acceleration — every day, not occasionally. If you describe AI as something you're "exploring," this isn't the role. Ships fast. You measure weeks in tests launched and learnings captured, not decks delivered. You'd rather run the test and learn than plan it perfectly. Gets the stats right. You catch underpowered tests, peeking, and interaction effects. You know when NOT to test. You can explain results to a non-technical stakeholder without losing them. This Role Is NOT A strategy role. You will set strategy, but you also build the pages, configure the tests, and pull the data. If you want to think about experimentation without doing it, this isn't the role. A people management role (yet). This starts as a solo operator. You'll design the function and make the case for headcount, but Year 1 is about proving the model yourself. An engineering-supported role. There is no frontend dev building your variations. There is no data engineer setting up your tracking. You are the implementation layer. Benefits Base salary: $160,000-$180,000 Equity: Every point of conversion improvement flows directly to revenue across all brands. We want you invested in the long-term outcome of the experimentation program you're building. Healthcare: Medical, dental, and vision Fully remote: Work from anywhere in the US Unlimited PTO: Focused on outcomes LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment. To apply: https://weworkremotely.com/remote-jobs/lawnstarter-director-of-conversion-rate-optimization-1

Infiniti Group Ltd is an international company working with digital assets, market research, and data-driven trading solutions. We are building a team of specialists who want to understand how crypto markets operate in practice and develop professional skills in a real market environment.We are opening an Entry-Level Crypto Market Specialist position for candidates who are starting their career in the crypto space and are interested in analytics, market behavior, and structured decision-making. No prior professional experience is required — training and guidance are provided.Your ResponsibilitiesAssist in day-to-day market operations with mentor supervision.Observe and support trading processes on digital asset markets.Monitor price movements, liquidity, and market signals.Collect and organize internal data related to market activity.Review crypto news, indicators, and price charts.Work with analytical platforms and internal tools.Participate in team discussions and gradually develop market intuition.What We OfferOpportunity to join an early-stage international company.Fully remote work — no location restrictions.Flexible workload.Structured onboarding and practical learning from scratch.Access to real market data and professional tools.Step-by-step development with increasing responsibility over time.Continuous support from experienced market specialists.Ideal CandidateHas a strong interest in crypto markets, digital assets, and financial analytics.Is eager to learn and develop practical skills in a real market environment.Comfortable working with numbers, data, and basic analytical tools.Able to follow structured processes and mentor guidance.Shows attention to detail and responsibility when working with information.Can manage time independently in a remote work format.Prior experience in trading or crypto is a plus, but not required.

About the Role The Senior Data Engineer plays an integral role in creating and maintaining Business Wire's data pipelines, APIs, and services. As a member of our Engineering team, this role partners with other engineers, business analysts, and project managers to create applications for news processing, syndication, and metrics reporting systems.

About Smart WorkingAt Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.About the RoleWe are looking for a Digital Full Stack Engineer to join our growing Digital team. In this role, you will be responsible for delivering high-quality, end-to-end features across both frontend and backend systems, ensuring strong engineering standards, testing, and operational readiness.You will work in a collaborative, cross-functional environment, contributing to continuous delivery practices, automation, and platform quality while supporting reliable and scalable digital services.\nResponsibilitiesDevelop and deliver end-to-end features using React, TypeScript, and .NET/C#Build and maintain scalable, secure, and maintainable applications and servicesFollow established architecture, coding standards, and design system conventionsWrite and maintain unit and integration tests, contributing to UI/API automationEnsure accessibility, performance, and quality standards are metContribute to and improve CI/CD pipelines, including quality gates such as testing, security scanning, and static analysisImplement observability practices (logging, metrics, tracing) to support monitoring and troubleshootingParticipate in incident resolution and continuous improvement activitiesCollaborate with Product, UX, QA, Architecture, and Operations teams to refine requirements and deliver valueContribute to technical documentation, runbooks, and knowledge sharingIdentify and address technical debt and defects, participating in peer reviewsSupport non-functional requirements, including performance, security, and reliabilityParticipate in Agile ceremonies, chapters, and guilds to promote best practicesProvide out-of-hours support as part of an agreed rotaRequirementsStrong experience with React, TypeScript, and .NET/C#Experience building RESTful APIs and full stack applicationsSolid understanding of frontend frameworks, backend services, and cloud-native patternsExperience with source control systems (e.g., Git, Bitbucket)Exposure to CI/CD pipelines, Azure DevOps, and DevOps practicesHands-on experience with unit and integration testing, with exposure to UI/E2E or contract testingUnderstanding of automation and continuous delivery principlesBasic knowledge of observability tools, including logging and monitoringExperience using JIRA or similar tools for tracking and collaborationStrong problem-solving skills and willingness to collaborate and learnGood communication skills and ability to work in cross-functional teamsNice to HaveExperience in financial services or regulated environmentsExposure to advanced CI/CD practices and pipeline optimisationExperience with cloud platforms and distributed systemsBenefitsFixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)No Weekend Work: Real work-life balance, not just wordsDay 1 Benefits: Laptop and full medical insurance providedSupport That Matters:Mentorship, community, and forums where ideas are sharedTrue Belonging: A long-term career where your contributions are valued\nAt Smart Working, you’ll never be just another remote hire.Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.If that sounds like your kind of place, we’d love to hear your story. 

Oakland, United States - Multiple Roles: Frontend-Heavy, Fullstack, Backend-HeavyAbout UsJoin is a leading provider of innovative SaaS solutions for the construction industry. Join brings together contractors, owners, and design teams to facilitate better decision-making throughout the pro...

Headquarters: USA URL: https://www.clerky.com What Makes Customer Operations Different at Clerky   It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law.    The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.    There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you. Minimum Requirements Genuine love for helping people High emotional intelligence Logical / analytical thinker Exceptional written English communication skills, including the ability to write precisely and succinctly Extremely detail-oriented Comfort with working remotely and independently Technologically savvy - you should be confident in your ability to use new software without training Appreciation for giving and receiving feedback often (often several times a day) Natural internal motivation to constantly strive for excellence in everything you do How We Work Clerky has been remote-first for many years, long before COVID. We’re very familiar with working remotely, and enjoy it. Our team is small, so everyone's contributions matter. We work efficiently, autonomously, and with great respect for each other. We work openly and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience. Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage. We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful. We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives. Responsibilities Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries Working with our engineering team to debug software issues our customers encounter Using our software to develop and manage new ways for our customers to complete legal paperwork Assisting product team by testing new features and bug fixes, and conveying customer feedback Spotting trends in customer issues that other team members should be alerted to This is a 100% remote position.  You'll be able to work from home (or from anywhere else).  We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers.  No legal experience or background is necessary or preferred. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1

Lush Cosmetics North America supports over 250 retail stores across Canada and the United States, with manufacturing centers in Vancouver and Toronto. We are known globally for our fresh, handmade cosmetics, including bath, skin, and hair care products. Our work is rooted in ethical sourcing, environmental activism, and community impact. We believe in advocating for people, animals, and the planet, while creating a workplace where individuals can connect their values to the work they do every day. The Payroll Administrator - US plays an essential role in growing talent in our business through collaboration and sharing best practices with the Payroll team. You know how to be curious about opportunities, and how to be real with feedback and support for each business unit you support. As the Payroll Administrator - US, you will be responsible for all activities regarding US payroll processing and administration, including tasks such as entering payroll information, conducting precise calculations, and safeguarding the confidentiality of employee records. There is opportunity to shift into supporting different payroll frequencies and support projects during your tenure at Lush. This role specifically will be supporting our weekly payroll administration process in New York. We are looking for a talented individual with a keen eye for detail, strong analytical skills, and efficient data processing abilities to join our collaborative team at Lush Cosmetics. Our ideal candidate will have a passion for navigating complex information and ensuring the utmost accuracy in all payroll-related duties. As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to client needs. Our Lush staff live with purpose, by aligning their personal values with the values of our company, and bringing their work and life paths into one holistic journey. Join us on the #mylushlife journey.Reporting to the Payroll Supervisor, the US Payroll Administrator will undertake the following RESPONSIBILITIES: •Maintain payroll information by collecting, calculating and entering data into payroll system (ADP WFN) as well as retrieving data when necessary;•Process new hires and onboarding of new employees

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT.About the RoleJumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We don’t just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams. The Core MissionYou will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.\nWho You Are:Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the “why” behind a technical friction point or a churn trend until the logic is clear.  You’re in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.Scientifically Minded: You view the customer journey through a lens of granular data.  Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".A Standard-Bearer & Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.Key ResponsibilitiesArchitect the Customer Engine for Trust-driven Strategic Revenue GrowthRefine the Customer Success, Global Technical Support, and Account Management team for scale.Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.Lead our revenue-oriented expansion teams by focusing on customer trust and experience. Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.Drive Data-Centered RetentionOwn the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.Improve overall onboarding experience and long term retentionProduct & Technical AdvocacyAct as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights. Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.High-Performance LeadershipManage five direct reports and a 100+ person global footprint.Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.Requirements:Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings.  Travel is both domestic and international.  \n#LI-KF1Where you’ll be working/Location:JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role.  Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description. Why JumpCloud®?  If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.   One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.    JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote