Headquarters: Remote - USA Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.Come Do the Best Work of Your Life at BoulevardBoulevard is the Client Experience Platform purpose-built for appointment-based, self-care businesses. As we continue to move upmarket, support increasingly complex franchise businesses, and expand internationally, our platform must scale with flexibility, reliability, and intelligence at its core.That’s where the Platform Design team comes in.The Platform pod builds the foundational systems that power everything at Boulevard — including identity, payments, permissions, APIs, data, and extensibility. As a Staff Product Designer, Platform, you’ll operate at a highly strategic level, shaping the core concepts, patterns, and frameworks that enable our product to scale across customer segments, geographies, and future use cases — while staying deeply usable and human.This is a high-impact role for a designer who thrives in ambiguity, thinks in systems, and wants to influence not just features, but how an entire product platform evolves.What You’ll DoLead platform-level design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals.Design foundational concepts, patterns, and frameworks that enable scalability, flexibility, and extensibility across Boulevard’s ecosystem.Help evolve the platform to support:Upmarket customers with more complex workflows, permissions, and operational needsMulti-location businesses, balancing centralized control with local flexibilityInternational expansion, including localization, regional requirements, and scalable global patternsTranslate highly complex technical and system-level problems into clear, intuitive, and trustworthy user experiences.Partner closely with engineers to guide implementation, ensuring design intent is preserved in production.Act as a design leader and multiplier — raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices.Collaborate with other designers to evolve Boulevard’s design system to support platform complexity and future growth.Explore and help define how Boulevard can be at the forefront of leveraging AI to enhance the BLVD experience — from internal tooling to customer-facing workflows — with a strong focus on trust, clarity, and real customer value.What You’ll Need to ThriveStrong systems thinking — comfort designing for scale, flexibility, and long-term evolution rather than one-off solutions.Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution.Proven ability to partner closely with Product and Engineering, especially on technically complex initiatives.Comfort operating in ambiguity and helping teams find clarity in fast-moving, evolving environments.A strong point of view balanced with openness to feedback and iteration.Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar.Proficiency with modern design and collaboration tools (e.g., Figma).Why This Role MattersThis role will help define how Boulevard scales — not just what we build next, but how we build for growth, complexity, and the future. The decisions you make will ripple across teams, products, and customers, shaping the foundation of the BLVD platform for years to come.How We’ll Take Care of YouYour starting total cash compensation for this role is between $128,800 and $184,000, depending on skills, experience, and market factors. This range is subject to change, and there is always room for growth and advancement at Boulevard.In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.  We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.  Take a break whenever you need with our flexible vacation day policy.  Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.  Family planning resources and specialized support programs.  Equity: get ahead on the ground floor and grow with Boulevard.  Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.  We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. To apply: https://weworkremotely.com/remote-jobs/boulevard-staff-product-designer-platform

Headquarters: Seattle, WA URL: https://downhomesolutions.com Ready to make a real difference in the world helping not for profits make loans to community based projects and people in need?  DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country. Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans. Please note: This is a US based role only Who you are: The ideal candidate will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone.  Responsibilities: Develop a thorough working knowledge of the software platform and our customer base of community lenders Provide end-user support via Zoom, email, and other online support tools Troubleshoot reported issues and coordinate solutions with other support staff and the development team Perform manual software QA testing Participate in team meetings to advance customer support and software development Other tasks as assigned, we encourage you to find a fit for your skills. Most team members choose an additional specialty to grow into. For instance: sales and marketing, web design, data analytics, accounting, compliance, QA testing, etc.   Required Skills/Experience: Strong English communication, analytical, and technical skills with excellent time management Experience serving multicultural clients Excellent people skills and ability to collaborate in diverse, dynamic teams Computer skills, including proficiency in Google Suite, Excel, basic accounting. Bachelor's Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development)   Desired Skills & Experience: Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending.  Loan servicing software experience is a plus Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting requirements Knowledge of Credit Bureau reporting, bankruptcy, and delinquency. Solid understanding of mathematical concepts related to interest, amortization, and loan servicing requirements Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc. Spanish language proficiency, including banking vocabulary, would be a plus   Compensation and Benefits: Salary range $60k - $85k, based on skills and experience. Excellent benefits include paid holidays; paid time off; medical, dental, and vision coverage; retirement plan with employer match; a budget to set up your home office. We are also open to a part-time candidate available mornings in EST, compensation and benefits adjusted accordingly. Our team of software developers and support staff is fully remote and located around the globe. We keep in touch via video and Slack for a friendly and productive team experience. We are looking for kind and thoughtful people to join our team. We hope you’ll consider joining us in a role where you can do good in the world of community lending.   To Apply, follow these instructions precisely or we can’t consider your application! Send an email to: jobs@downhomesolutions.com Make the first word of your email subject line the password artichoke. This helps us reduce fake applications; we’d like to hire real people like you In the body of your email, answer the following questions: Do you currently live in a US State or Territory? Are you in Eastern time, or a time zone adjacent to Eastern time? Add a brief cover letter; why would you like to work with community lenders and why are you passionate about support? Attach your resume as a PDF We are an equal opportunity employer and we welcome you to apply!   To apply: https://weworkremotely.com/remote-jobs/downhome-solutions-customer-support-engineer-1

Headquarters: Remote URL: https://filestage.io/ About Filestage Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files. We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.  We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it! ⭐ This role is fully remote and we are open to candidates who are based in a European time zone. What you’ll be working on as our Support Enablement Manager Support doesn't have to be reactive. In this role, you're the person who changes that. As Support Enablement Manager, you run customer support, but at the same time design and implement the tools, processes, and frameworks that  deliver outstanding customer support — efficiently, consistently, and at scale. You'll reduce ticket volume, drive automation, and transform Support from a cost centre into a genuine revenue driver. You sit at the intersection of customers, product, and commercial teams, turning frontline insight into business impact. You deliver support that customers actually love. You handle and resolve customer inquiries with speed, accuracy, and care — running 1st and 2nd level support yourself, while coordinating 3rd level support in collaboration with our wider teams. You set the bar for what great support looks like at Filestage. You make support a strategic asset. You collect and structure feedback from every support interaction, spotting recurring friction points in the user journey and turning them into actionable insights for Product, Marketing, and Customer Success. You flag dissatisfaction signals to the CS team early, and surface upsell opportunities for Account Management — so nothing valuable gets lost in the ticket queue. You build the systems that scale. Instead of just solving tickets, you identify and eliminate their root causes. You empower customers through a world-class Help Center and AI-driven support ensuring that when a human touch is required, it is a high-value interaction that moves the needle for the customer. You create the playbook everyone runs from. You build and maintain world-class SOPs that serve as the foundation for both customer self-service and the operational onboarding of new team members globally. When someone joins the team or a customer searches for an answer, your work is what they find. You turn data into decisions. You manage the support tech stack and data tagging architecture to ensure complete visibility into support quality and efficiency. You analyse trends, build improvement strategies, and monitor their impact — always asking what's working, what isn't, and what to do next.   Life at Filestage We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life. Here are some of the benefits you can look forward to at Filestage: Work from where you're happiest and enjoy a flexible schedule. We've been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons. Meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other. Enjoy a strong team culture. We're a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission. Join a happy team. We've been rated five stars on Glassdoor by our lovely team. Create a workspace that suits you. You'll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk. Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You'll also get a half day on your birthday to celebrate! Volunteer/Charity Day. Enjoy a dedicated day to support a cause close to your heart. Continue to grow and develop your career. After six months, you'll get a personal development budget to invest in yourself. ️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals — no micromanagers here. Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings.   Job requirements What you’ll bring to the role You're passionate about shipping value to the customer. You enjoy communicating and interacting with the customer directly or providing assets to them that enable them to use our product with ease and to its fullest.  You're a systems thinker. You love building processes that scale. You've designed SOPs, managed knowledge bases, and built support frameworks that reduce manual work and increase consistency — and you get genuine satisfaction from seeing them actually used.  You're comfortable with automation and AI tools. You've worked with support tech stacks, chatbots, or AI-driven ticket deflection tools before. You know how to feed a system the right information and measure whether it's working.  You're analytically minded. You use data to drive decisions — not instinct alone. You're comfortable with tagging architectures, support metrics, and building dashboards or reports that surface meaningful trends.  You connect the dots between support and the wider business. You understand that a support ticket is more than a problem to solve — it's a signal. You have a knack for identifying patterns, translating them into insights, and getting the right information to the right team. ️ You communicate clearly and confidently. Whether you're writing an SOP, briefing Product on a recurring issue, or helping a frustrated customer, you adapt your communication style to your audience and always land the message.  You're a natural collaborator. You work fluidly across Customer Success, Product, Engineering, and Account Management. You know how to influence without authority and build relationships that get things done.  You genuinely care about customers. Empathy isn't just a buzzword for you — it shows up in how you write help content, how you handle a tricky ticket, and how you think about the customer journey from end to end. To apply: https://weworkremotely.com/remote-jobs/filestage-support-enablement-manager

Headquarters: Nantes, France URL: https://crisp.chat The RoleWe’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.What We’re Looking For Fluency in English and French is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. We're also looking to expand coverage for our French-speaking customers. Bonus points for additional languages spoken Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared! Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus. Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems). Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment. Excellent communication and problem-solving skills. Bonus: proficiency in a any additionnal european language. What Makes Crisp Special? Everyone does support: Even our developers contribute to customer support, keeping everyone connected to our users’ needs. Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work. No personal KPIs: We trust you to do great work without micromanagement or performance pressure. Contract Details In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI). Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices. Who Can Apply? Must be located within the EU timezone. Immediate availability is a plus. Fluent in both French & English Compensation & Perks The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile Join a diverse and inclusive remote-first team that values work-life balance and flexibility To apply, please send us your resume along with a brief note explaining why you’d like to join the Crisp team.Contact us at jobs@crisp.chat for additional information about this position. To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-eu-timezone-1

Headquarters: Nantes, France URL: https://crisp.chat The RoleWe’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.What We’re Looking For Fluency in English and French is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. We're also looking to expand coverage for our French-speaking customers. Bonus points for additional languages spoken Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared! Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus. Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems). Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment. Excellent communication and problem-solving skills. Bonus: proficiency in a any additionnal european language. What Makes Crisp Special? Everyone does support: Even our developers contribute to customer support, keeping everyone connected to our users’ needs. Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work. No personal KPIs: We trust you to do great work without micromanagement or performance pressure. Contract Details In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI). Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices. Who Can Apply? Must be located within the EU timezone. Immediate availability is a plus. Fluent in both French & English Compensation & Perks The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile Join a diverse and inclusive remote-first team that values work-life balance and flexibility To apply, please send us your resume along with a brief note explaining why you’d like to join the Crisp team.Contact us at jobs@crisp.chat for additional information about this position. To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-french-english-eu-timezone

Headquarters: Nantes, France URL: https://crisp.chat The RoleWe’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.What We’re Looking For Fluency in English and French is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. We're also looking to expand coverage for our French-speaking customers. Bonus points for additional languages spoken Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared! Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus. Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems). Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment. Excellent communication and problem-solving skills. Bonus: proficiency in a any additionnal european language. What Makes Crisp Special? Everyone does support: Even our developers contribute to customer support, keeping everyone connected to our users’ needs. Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work. No personal KPIs: We trust you to do great work without micromanagement or performance pressure. Contract Details In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI). Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices. Who Can Apply? Must be located within the EU timezone. Immediate availability is a plus. Fluent in both French & English Compensation & Perks The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile Join a diverse and inclusive remote-first team that values work-life balance and flexibility To apply, please send us your resume along with a brief note explaining why you’d like to join the Crisp team.Contact us at chris@crisp.chat for additional information about this position. To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-french-english-eu-timezone

Headquarters: BR URL: http://extremedigital.com.br A Extreme Digital Solutions é uma empresa jovem, fundada em 2014, antenada nas mais modernas tendências e tecnologias.  Temos como missão tornar negócios mais simples e eficientes, e, na nossa essência, a busca e integração de soluções para as mais complexas e diversas necessidades dos negócios de nossos clientes.  Ao longo desse tempo atingimos a marca de 1000 colaboradores no Brasil e temos na bagagem centenas de projetos desafiadores, com uso intenso de inteligência artificial, e uma visão sempre cuidadosa com a experiência do usuário e sucesso do cliente.  Um papel na EDS é uma oportunidade para fazer parte de algo diferenciado. Somos uma empresa que não tem medo de assumir riscos e inovar. Sim, somos aventureiros e gostamos disso!   Estamos em busca de um(a) DevOps Expert especializado(a) em Microsoft Dynamics CRM para atuar na automação, qualidade e estabilidade do ciclo de vida das soluções da plataforma, desde o desenvolvimento até a produção. Este profissional terá papel fundamental na implementação de boas práticas de DevOps, segurança e governança, garantindo processos eficientes, rastreáveis e alinhados às necessidades do negócio. 🎯 Principais responsabilidades Estruturar e manter pipelines de CI/CD para soluções do Dynamics (customizações, plugins, flows e soluções gerenciadas). Automatizar deploys entre ambientes (Desenvolvimento, Homologação e Produção). Gerenciar versionamento de soluções CRM e controle de releases. Integrar o CRM com ferramentas de monitoramento, logs e alertas. Garantir práticas de DevSecOps, incorporando segurança em todo o pipeline. Apoiar processos de rollback, hotfix e gestão de incidentes. Trabalhar em conjunto com arquitetos para garantir padrões técnicos e operacionais. Atuar na padronização de ambientes e automação de infraestrutura, quando aplicável. 🧩 Conhecimentos e habilidades esperadas Experiência com DevOps aplicado ao Microsoft Dynamics CRM. Conhecimento em Azure DevOps (Pipelines, Repos e Boards). Experiência com Power Platform CLI e automação de soluções CRM. Domínio de controle de versão (Git). Conhecimentos em monitoramento e observabilidade. Entendimento de segurança, segregação de ambientes e auditoria.   💼 Nosso pacote de benefícios: 🩺 Saúde - Plano de Saúde e Odontológico Amil, sem coparticipação - Plataforma Boon, que oferece os seguintes benefícios: - Telemedicina 24h, com diversas especialidades - Psicoterapia online e apoio em saúde mental - Orientação social, jurídica e financeira - Programas de cuidado para gestantes e pessoas com doenças crônicas - Atendimento nutricional online - Comunidades de apoio com acompanhamento de enfermeiras 🍽️ Alimentação - Vale Refeição ou/Vale Alimentação de R$ 39,00 por dia útil 🚍 Transporte - Vale Transporte 💙 Bem-estar - TotalPass e/ou Wellhub Serviços de bem-estar disponíveis nos escritórios: - Manicure - Barbearia - Massagem - Cabeleireiro 🌍 Experiências - Check-in premiado: cada ida ao escritório gera chances de concorrer a prêmios semanais, mensais e anuais - Onhappy: vantagens exclusivas em viagens, hospedagens e passagens aéreas - Clube de benefícios com descontos exclusivos 📈 Desenvolvimento contínuo - Curso de inglês To apply: https://weworkremotely.com/remote-jobs/extreme-digital-solutions-ed3b-analista-devops-iii

Headquarters: BR URL: http://alura.com.br Descrição da vaga A Alura é a maior plataforma de ensino em tecnologia do Brasil e você pode fazer parte dessa história de sucesso através dessa posição!  Quer trabalhar em uma empresa que investe na sua carreira e, ainda, valoriza a educação e a tecnologia? Então #VemPraAlura #MergulheEmTecnologia É importante dizer que valorizamos a diversidade e estamos buscando tornar o nosso ambiente mais plural e inclusivo, por isso, incentivamos que mulheres, pessoas negras e indígenas e pessoas LGBTQIA+ se inscrevam. Se fez sentido para você, esperamos sua inscrição! Buscamos uma pessoa para atuar em Sucesso do Cliente no modelo Tech Touch, apoiando a jornada dos clientes de forma escalável e orientada por dados. Essa pessoa será responsável por acompanhar a saúde da base, executar comunicações automatizadas, apoiar onboarding digital e identificar oportunidades de engajamento, expansão e retenção. Responsabilidades e atribuições Gerenciar uma carteira de clientes de alto volume no modelo Tech Touch, garantindo acompanhamento escalável e eficiente; Executar e otimizar comunicações automatizadas (e-mails, in-app, campanhas) ao longo da jornada do cliente; Monitorar indicadores de engajamento, uso do produto e saúde da base, identificando riscos e oportunidades; Atuar de forma preventiva na retenção de clientes, acionando fluxos e campanhas para redução de churn; Apoiar estratégias de expansão da base, como upsell e cross-sell, a partir de dados de uso e comportamento; Contribuir para a melhoria contínua do onboarding digital, garantindo rápida ativação e geração de valor; Trabalhar em parceria com times de Produto, Marketing e Vendas para evoluir a experiência do cliente; Documentar aprendizados e sugerir melhorias em processos e automações de CS Requisitos e qualificações Experiência prévia em Sucesso do Cliente, CS Ops ou áreas relacionadas, preferencialmente em modelo Tech Touch / alto volume; Vivência no acompanhamento de carteiras escaláveis, com foco em engajamento, retenção e expansão Experiência com comunicações automatizadas ao longo da jornada do cliente (e-mails, campanhas, fluxos) Capacidade analítica para monitorar indicadores de saúde da base, uso do produto e engajamento Conhecimento em CRM e/ou ferramentas de CS (ex.: HubSpot, Salesforce ou similares) Informações adicionaisSalário, saúde, alimentação e bem estar: Vale-Refeição: R$710,00 por mês (depositado em cartão de benefício flexível); Vale-Alimentação: R$192,00 por mês; Apoio home-office, que você poderá usar como preferir: R$90,00 por mês; Convênio médico (cobertura de 70%) e odontológico (opcional) da SulAmérica Saúde; Licenças maternidade e paternidade estendidas; Seguro de vida;  Gympass; Day off no mês do seu aniversário; Suporte de equipamentos para o seu local de trabalho ser o mais confortável possível. Ambiente de trabalho: Horários de trabalho flexíveis; Dress code criado por você; Cultura de trabalho humanizada que respeita e valoriza todas as pessoas, incentivando a diversidade e a inclusão; Meio colaborativo e com abertura para propor ideias e ajudar na construção de projetos e ações; Eventos internos que abordam temáticas de grande relevância para a sociedade, favorecendo a disseminação do conhecimento. Desenvolvimento profissional e pessoal: One on One com a sua liderança, um momento para falar sobre sua carreira e/ou sua vida pessoal. A ideia é que seja um espaço aberto e acolhedor para você levar o que quiser; Ambiente horizontal, ou seja, não contamos com uma progressão de carreira em escadinha. No lugar disso, queremos que você foque no seu desenvolvimento pessoal e daremos todo o incentivo para que você possa crescer e ter oportunidades em suas áreas de interesse; Networking com grandes profissionais da área da educação e da tecnologia; Acesso gratuito às plataformas de educação e tecnologia do Grupo Alura (Alura, Alura Língua, PM3 e e-books da Casa do Código) para que você se desenvolva em todos os âmbitos que deseja e explore novos horizontes. Desconto em graduação, pós-graduação e MBA na FIAP; E aí, você quer colaborar com a gente para transformar vidas e carreiras? Se inscreva em nossa vaga! MAIS SOBRE NÓS: Artigo sobre nossa cultura e valores: https://www.alura.com.br/artigos/grupo-alura Artigo sobre nosso ambiente de trabalho: https://www.alura.com.br/artigos/5-curiosidades-como-e-trabalhar-grupo-alura   To apply: https://weworkremotely.com/remote-jobs/fiap-alura-pm3-executivo-de-contas-ii-tech-touch

Headquarters: BR URL: http://matera.com.br Aqui na Matera, tecnologia conecta pessoas, transforma negócios e amplia possibilidades. Trabalhamos para tornar o acesso a serviços financeiros mais seguro, eficiente e democrático, desenvolvendo soluções que impactam milhões de pessoas todos os dias. Nosso time atua em projetos desafiadores, com tecnologia de ponta, autonomia e espaço para evoluir. Se você gosta de resolver problemas complexos, aprender constantemente e fazer parte de um time que constrói soluções relevantes para o mercado financeiro, vem com a gente. Flexibilidade para você! As vagas em Tecnologia são 100% remotas, permitindo que você trabalhe de qualquer lugar do Brasil. O seu papel no time: Se você está sempre em busca de novos desafios e adora transformar o status quo, então você encontrou o lugar certo. Somos uma equipe inquieta e inovadora, movida pela vontade constante de crescer. Aqui somos #melhoresacadadia, então você não ficará preso em sua zona de conforto — pelo contrário, queremos sua ajuda para nos impulsionar a novos patamares. O que nos faz diferentes? Trabalhamos em um mercado competitivo, e sabemos que a excelência é o nosso maior diferencial. Por isso, cada projeto é uma oportunidade de inovação e aprendizado. Valorizamos a responsabilidade e, acima de tudo, o aprendizado contínuo. Aprendemos com nossos erros e buscamos sempre evoluir — seja aprimorando nossos processos, adotando novas ferramentas ou dominando as melhores técnicas. O que você pode esperar? Desenvolvemos soluções de alta qualidade, com softwares bem projetados e com desenvolvimento bem estruturado. Nossos ciclos de desenvolvimento são rápidos e eficientes, entregando soluções escaláveis e robustas.  Somos #inconformados, e nossos times buscam constantemente por inovação, usando tecnologias modernas e desenvolvendo soluções criativas. Somos #obstinadospelocliente, então adaptamos as nossas tecnologias para atender às necessidades dos nossos clientes. Buscamos pessoas que queiram aprender sobre nosso negócio, que se adaptem rapidamente à mudança e esteja pronto para crescer com a gente! Esta vaga é direcionada para DevOps Plenos, Seniores e Especialistas. Aqui você terá a oportunidade de trabalhar com produtos diversos como, Digital Twin, Regulatório (RegTech), Tech Bank, Arquitetura, Custom, Payments e Matera Crédito.   Para se juntar ao nosso time você precisa ter: Estar alinhado à nossa cultura; Superior completo em Tecnologia da Informação, Engenharia da Computação, Ciência da Computação, Análise de Sistemas ou áreas correlatas; Vivência em ambientes de desenvolvimento de software, com foco em entrega contínua e colaboração; Habilidades em linguagem de programação (Java/ C# e Python) Aptidão com a cultura DevOps; Rotinas com versionamento de código com GIT, incluindo o uso de gitflow e trunk-based development; Habilidade em Cloud Computing (AWS, Azure e GCP); Ter atuado com administração em ambientes Linux; Proficiente na criação de infraestrutura como código, utilizando ferramentas como Terraform e Terragrunt; Experiência com containers, especialmente com Docker; Habilidade com deploy de aplicações em Kubernetes, utilizando Helm Charts para gerenciar pacotes e simplificar a configuração e manutenção do ambiente Kubernetes; Familiaridade com fluxos de CI/CD, incluindo testes automáticos para garantir entregas de qualidade; Ter habilidade com Jenkins, incluindo a criação e gestão de pipelines, bibliotecas e integrações; Aptidão em automação de rotinas com Python e Bash; Rotinas com monitoramento de recursos e aplicações (Grafana e Prometheu).   Seria muito legal se tivesse: Conhecimento com a linguagem de programação Java; Vivência no mercado financeiro.   O que você encontra por aqui: Cesta de benefícios flexíveis, você pode optar pelo que melhor se adequa com suas necessidades sendo possível escolher entre: Plano Odontológico, Flexfood (vale-refeição/vale alimentação), Transporte (mobilidade, vale transporte* e estacionamento*) e Auxílio creche (para crianças até 5 anos). E temos também: Plano de saúde nacional; Licença parental; PLR; Treinamento e capacitações (universidade corporativa, Voxy e Alura); Dayoff de aniversário; Programa de incentivo a saúde física (wellhub, meditação e ginástica laboral); Programa de incentivo a saúde mental; Seguro de vida; Kit boas-vindas *Estacionamento e vale transporte para vagas híbridas ou presenciais.   To apply: https://weworkremotely.com/remote-jobs/matera-devops-pleno-e-senior-banco-de-talentos

Headquarters: BR URL: http://luby.com.br #VemPraLuby💙 Aqui você terá a oportunidade de: Evoluir em um ambiente de alta performance: Uma cultura onde o desenvolvimento é contínuo, com autonomia e envolvimento em projetos nacionais e internacionais que realmente testam suas habilidades e impulsionam seu potencial. Integrar um time apaixonado por tecnologia: Aqui, você vai trabalhar ao lado de talentos experientes em um ambiente colaborativo e disruptivo, utilizando as tecnologias mais avançadas do mercado. Deixar sua marca no mundo: Nossas soluções digitais impactam diretamente a vida de milhares de pessoas, e é a sua chance de ser parte ativa na construção de um futuro mais digital e conectado. Trabalhar de forma remota e com flexibilidade: Seja qual for o seu lugar, estamos prontos para te receber no nosso time! Sua Missão: Estamos buscando um DevOps / Cloud Engineer com forte experiência em AWS e Infrastructure as Code (Terraform) para atuar na criação, automação e gestão de ambientes cloud. Este profissional terá papel fundamental no provisionamento e padronização da infraestrutura, apoiando times de desenvolvimento na criação de ambientes escaláveis, seguros e altamente disponíveis. A atuação será focada em automação de infraestrutura, provisionamento de serviços AWS e operação de ambientes Kubernetes (EKS). Principais Atividades: Provisionar e gerenciar infraestrutura em AWS utilizando Terraform Automatizar a criação e configuração de ambientes cloud seguindo boas práticas de Infrastructure as Code (IaC) Criar, configurar e administrar clusters Kubernetes utilizando Amazon EKS Provisionar e gerenciar serviços AWS como: EC2 RDS Cognito VPC Load Balancers IAM Configurar e manter ambientes de banco de dados PostgreSQL Criar e gerenciar redes VPC, subnets, security groups e políticas de acesso Provisionar contas e serviços AWS para diferentes ambientes (ex: dev, staging e produção) Apoiar times de desenvolvimento na configuração e operação de ambientes cloud Garantir boas práticas de segurança, escalabilidade e disponibilidade da infraestrutura Apoiar na padronização e documentação da infraestrutura cloud Monitorar e otimizar recursos cloud visando performance e eficiência de custos Requisitos essenciais: Experiência sólida com AWS Experiência prática com Terraform Experiência com Infrastructure as Code Experiência com Kubernetes, preferencialmente Amazon EKS Experiência com provisionamento e gestão de ambientes cloud Experiência com configuração de redes VPC Experiência com serviços AWS como: EC2 RDS IAM Cognito Experiência com bancos PostgreSQL Experiência com ambientes Linux Conhecimento em boas práticas de segurança em cloud Perfil comportamental esperado: Perfil hands-on e orientado à resolução de problemas Capacidade de atuar de forma colaborativa com times de desenvolvimento Organização para trabalhar com infraestrutura versionada e automatizada Proatividade para propor melhorias na infraestrutura e nos processos Será um diferencial: Experiência com Docker Experiência com pipelines CI/CD Experiência com monitoramento e observabilidade (CloudWatch, Prometheus, Grafana) Experiência com arquitetura de microserviços Certificações AWS (ex: AWS Solutions Architect, AWS DevOps Engineer) O que oferecemos: Trabalho Remoto: Desfrute da flexibilidade de trabalhar de qualquer lugar do Brasil, com total autonomia e organização. Saúde e Bem estar: Plano de Saúde e Odontológico, Seguro de Vida e Wellhub (Gympass). +Educação: Descontos em cursos da FIAP e MBA USP Esalq para você continuar aprendendo e se desenvolvendo. Diferenciais exclusivos: Descontos em lojas Multilaser, bonificação por indicação de profissionais e negócios, horário adaptável e bônus anual. Saiba mais sobre cultura, diferenciais e como é ser um #Luber em nossa Página de Carreiras! To apply: https://weworkremotely.com/remote-jobs/luby-profissional-sre-devops-aws-terraform-senior-remoto