Headquarters: Remote About PlaylabPlaylab is a tech non-profit dedicated to helping educators and students become critical consumers and creators of AI.We believe that an open-source, community-driven approach is key to harnessing the potential of AI in education. We equip communities with AI tools and hands-on professional development that empowers educators & students to build custom AI apps for their unique context. Over 60,000 educators have published apps on Playlab – and the impact is growing every day.At Playlab, we believe that AI is a new design material - one that should be shaped by many to bring their ideas about learning to life. If you're passionate about building creative, equitable futures for students and teachers, we hope you’ll join us.The RolePlaylab is growing fast—our partnerships now span individual teachers, schools, districts, and ministries of education across multiple countries. But our product infrastructure hasn't kept pace with our partnerships success. We need someone who deeply understands how edtech products actually land in schools and districts to help us close that gap.We're hiring a Fractional Product Manager to own a focused, high-impact scope: making Playlab work for institutions at scale. This means designing how roster data flows in and out of Playlab, defining a domain model that serves both organizations and individual users, and specifying the admin controls that institutions need to deploy with confidence.This is a time-limited engagement. You'll work closely with Playlab's CTO, engineering team, partnerships team, and designers to define requirements. You’ll also help shepherd implementation. The exact hours and duration will be determined based on mutual fit.If you've lived through the pain of deploying edtech at the district level and want to help a mission-driven organization get this right, this role is for you.What You'll DoDomain Model DesignDesign a domain model that enables both institutions (districts, schools, ministries) and individuals (teachers, coaches) to use Playlab successfullyClarify how users, organizations, apps, and permissions relate to each other as Playlab scalesEnsure the model supports Playlab's current partnerships while creating flexibility for future growthAdministrative ControlsSpecify the controls that give institutions visibility and confidence: user management, app distribution, usage reporting, and appropriate content governanceBalance institutional needs with Playlab's commitment to educator agency—administrators need oversight without locking down what makes Playlab powerfulWork with the partnerships team to prioritize based on what's actually blocking deploymentsRostering & Data IntegrationDefine requirements for getting roster data into and out of Playlab at scale—supporting districts and organizations with varied SIS configurationsSpecify integration patterns that work across the fragmented K-12 data landscape (Clever, ClassLink, OneRoster, custom exports)Design flows that reduce manual work for IT administrators and partnership teamsYou Might Be a Fit If You...Have shipped rostering, SSO, or admin features for a product used in K-12 schools or districtsUnderstand how edtech procurement, IT administration, and classroom deployment workCan translate institutional requirements into clear product specs without over-engineeringWrite requirements that engineers can build from—you're specific, not hand-waavyAre comfortable working in a fast-moving environment where you'll need to make decisions with imperfect informationCare about education and want to help a mission-driven product scale responsiblyBonus Points For...Experience with SIS integrations (Clever, ClassLink, OneRoster) or identity management in educationBackground working with districts or state/ministry-level education deploymentsFamiliarity with data privacy requirements in education (FERPA, state student privacy laws)Experience at early-stage edtech companies where you had to build deployment infrastructure from scratchWhy Join Us?Focused Impact: You'll solve a specific, high-leverage problem that will unlock further growthMission-Aligned Work: Playlab is a nonprofit building open, community-driven AI tools for education. Your work directly supports equitable access to AI literacy.Strong Collaborators: You'll work with a passionate team that includes experienced educators, engineers, and designers who care deeply about getting this right.Flexible Engagement: Remote work with hours structured around mutual availability. To apply: https://weworkremotely.com/remote-jobs/playlab-fractional-product-manager-edtech-deployment

Headquarters: URL: https://homecarepro.io JD - Customer Success AssociateLocation: RemoteType: Full-timeAbout Homecare ProHomecare Pro is the HR automation platform for home care agencies. Our vision is a world where care teams focus on delivering in-home care without the burden of administrative HR work. We combine caregiver onboarding, credentialing, and HR compliance into a blended SaaS and managed services platform, helping agencies recruit faster and expand their capacity to deliver high-quality care.In less than two years, our small and fully remote team has grown to serve over 500 home care locations. Our profitable, bootstrapped growth comes from customer-obsession and moving quickly to meet this segment’s unique needs.Why should you be part of our success story?At Homecare Pro, we expect one another to operate with outsized ownership and adapt as the company grows. We believe in empowerment, earning trust, and making an impact. Joining Homecare Pro means becoming part of a collaborative, fast-moving team where your work directly enables care delivery. This is a unique opportunity to:Work alongside serial founders with multiple successful exits at an early stage.Gain transparency into the inner workings of a profitable and rapidly growing small business.Take on meaningful responsibility early, with room to grow your role and scope over time.Enjoy competitive salaries paired with above-market equity.About youYou are early in your career and excited to build a foundation in customer success at a fast-growing company. This may be your first full-time job out of college. What matters most is the energy, curiosity, and learning mindset you bring.You care deeply about helping customers succeed. You follow through, notice details others might miss, and take pride in being helpful, responsive, and reliable. You are an exceptional written and verbal communicator who can build trust with people across different backgrounds, roles, and levels of technical comfort.Service is a fundamental part of Homecare Pro’s service; the way we respond, guide, and partner with agencies makes them feel supported and view us as essential to their success. In this role, you will strive to deliver that experience every day.To succeed in this role, you will need to be organized, adaptable, and eager to improve. You welcome feedback, learn quickly, and bring a thoughtful approach to your work. You are excited by the opportunity to become a trusted partner to customers while developing a strong understanding of how our product works and how home care agencies operate.This role is ideal for someone who wants to grow quickly at the intersection of service, operations, and technology. Over time, you will have the opportunity to take on more ownership, deepen your product expertise, and help shape how Homecare Pro scales its customer success function.ResponsibilitiesServe as a day-to-day point of contact for customers, delivering thoughtful, timely, and high-quality support across email, calls, and other communication channels.Support new customers through onboarding, account setup, training, and follow-through on key implementation steps.Build trusted relationships with agency users by understanding their goals, answering questions clearly, and helping them use Homecare Pro with confidence.Learn the Homecare Pro platform in depth so you can guide customers on workflows, troubleshoot issues, and recommend practical next steps.Own customer questions and problems from start to finish, coordinating internally when needed and ensuring customers feel supported throughout the process.Escalate bugs, product gaps, and complex issues with clear documentation so internal teams can act quickly and effectively.Identify themes in customer questions, challenges, and feedback, and share insights that help improve the product, training materials, and internal processes.Create and maintain internal playbooks, help center content, and reusable customer resources that make support more consistent and scalable.Monitor customer engagement and account health, proactively following up when customers may be stuck, underusing the platform, or at risk of frustration.Partner cross-functionally with operations, product, and leadership to ensure the voice of the customer is reflected in how Homecare Pro evolves.Contribute to continuous improvement by finding ways to make the customer experience smoother, the team more effective, and the business better over time.QualificationsWilling and able to work US Western Time hours.Bachelor’s degree or equivalent practical experience.0–2 years of professional experience.Excellent written and verbal communication skills, with the ability to build trust with people from different backgrounds, roles, and levels of technical comfort.Strong interpersonal skills and a genuine desire to help customers succeed.Empathy, patience, and a service-oriented mindset.Eagerness to learn quickly, absorb feedback, and build deep knowledge of the product, customers, and home care industry over time.Highly organized and detail-oriented, with the ability to manage follow-up, keep track of multiple workstreams, and consistently close loops.A proactive, resourceful approach to problem-solving, including the ability to investigate issues thoughtfully and escalate clearly when needed.Comfort learning and working within software platforms, workflows, and internal tools in a fast-paced environment.Ability to adapt as processes evolve and the company grows while maintaining a high standard of quality and responsiveness.Bonus: prior internship, part-time, or full-time experience in a customer-facing role such as customer success, support, sales, operations, teaching, recruiting, hospitality, retail, or community management.Bonus: experience creating documentation, training materials, or written resources for customers or internal teams.Diverse teams build better products and stronger companies. Homecare Pro welcomes people of every background, identity, and experience. If you’re excited about the role but don’t meet every qualification, we still encourage you to apply. To apply: https://weworkremotely.com/remote-jobs/homecare-pro-customer-success-associate

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