Headquarters: Remote - USA About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives Action-oriented, analytical, and collaborative in approach to customer success and issue resolution Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions Proven track record of driving product adoption and supporting long-term customer growth What you will do Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience Proficiency with CRM and case management tools such as Salesforce and Jira Technical proficiency related to internet technologies, networking, and email security products Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience #LI-MC2Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.Base salary range:$119,040—$140,000 USDA note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-success-manager-enterprise-missouri-valley

Headquarters: U.S. Remote About Flexport:  At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.The Opportunity:  Flexport IT is looking for a Senior Systems Engineer (Identity & Access). In this role, you will design, implement, and administer our Identity and Access Management (IAM) solutions to ensure secure, efficient user lifecycle management. While you are our resident Okta expert, you are also a high-level IT generalist. You will oversee our broader SaaS ecosystem (Google Workspace, Slack, Jira) and endpoint management infrastructure (Jamf, Intune). Your expertise will drive automation, protect sensitive data, mitigate security risks, and maintain compliance in a heavily regulated industry. You will continually strive towards automation of toil. If you are still manually doing the same operational tasks 18 months from now, something has gone wrong. Flexport’s book of business is growing fast, but the promise of technology is that we can grow our business faster than our headcount. The automation you build will be a key factor in that effort. You Will IAM Architecture: Design, implement, and maintain the end-to-end lifecycle of Identity and Access Management platforms. Okta & Directory Trust: Administer Okta, directory services, Multi-Factor Authentication (MFA), and advanced password management. SaaS Operations: Manage core collaboration tools including Google Workspace, Microsoft O365, Slack, and Jira/Confluence. Unified Endpoint Management: Oversee our global fleet of Mac and Windows devices using Jamf and MS Intune. Lifecycle Automation: Build automated workflows for provisioning, deprovisioning, and application access. Identity Governance: Establish role-based access control (RBAC), entitlement reviews, and access certification processes. SSO Integration: Lead the technical onboarding of new SaaS applications for Single Sign-On (SSO). Security Partnership: Collaborate closely with the Security team to embed security best practices into our IT infrastructure. Documentation & Roadmaps: Author technical operating procedures, engineering roadmaps, and compliance policies. Operations Support: Provide high-tier technical leadership and escalation support for complex IT operations. You Should Have Experience: 5+ years of experience in IAM systems engineering paired with broad IT infrastructure management. Okta Expertise: Deep, hands-on mastery of Okta configuration, policy creation, and application integration. Core Protocols: Strong knowledge of IAM standards including SAML, SCIM, OAuth, OIDC, IGA, RBAC, and LDAP. Automation Skills: Experience with scripting (e.g., Python, Bash, or PowerShell) and Okta Workflows to automate IT tasks. SaaS & Endpoint Ecosystem: Proven track record managing Google Workspace, Slack, Jira, Jamf (macOS), and Intune (Windows). Education: Bachelor’s degree in Computer Science, a related field, or equivalent practical engineering experience. Compliance Mindset: A "compliance-first" attitude to navigate the rigorous requirements of a heavily regulated industry. Soft Skills: Excellent problem-solving abilities paired with strong collaborative and interpersonal communication.   #LI-remote The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.  California Pay Range$130,000—$172,000 USDWashington Pay Range$115,200—$144,000 USDColorado Pay Range$105,600—$132,000 USDNew York City Pay Range$115,200—$144,000 USDIllinois Pay Range$105,600—$132,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information. To apply: https://weworkremotely.com/remote-jobs/flexport-senior-systems-engineer-identity-and-access

Headquarters: Ireland - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.   As an Account Executive 3 at Wrike, you will play a critical role in landing key enterprise accounts. You’ll own the full sales cycle with new logos, engaging at C-suite/executive level, partnering with cross-functional teams, and demonstrating Wrike’s impact on enterprise transformation and ROI. You’ll thrive in a fast-paced, high-growth environment where your consultative approach and tenacity will directly unlock new business and deepen Wrike’s brand as a leader in the market. If you’re a collaborative professional who thrives in a fast-paced environment and enjoys connecting technology solutions to real business challenges, we want to hear from you! Your Impact: Develop, manage, and close complex sales cycles; prospecting, leading discovery, presenting business cases, negotiating contracts, and landing new logos at the enterprise level (5,000+ employees). Deliver compelling presentations and business cases to executive audiences, demonstrating strategic thinking, business acumen, and exceptional consultative communication skills. Provide highly accurate and insight-driven monthly, quarterly, and annual pipeline forecasts, and maintain meticulous CRM (Salesforce) hygiene. Serve as an expert consultant on digital and operational transformation; drive opportunities to upsell, cross-sell, and expand engagement within enterprise accounts. Proactively lead and coordinate cross-functional account teams—including Marketing, Sales Development, Solution Consultants, Legal, Security, and Implementation—to deliver a world-class enterprise client experience. Skillfully navigate complex legal, procurement, compliance, and security processes in collaboration with internal teams and enterprise client stakeholders. Stay at the forefront of SaaS trends and industry best practices to be a valued advisor to your clients and the broader Wrike team. Guide enterprise buyers through organizational change management and adoption planning, ensuring alignment, education, and readiness across large buying groups. Ensure a seamless and comprehensive handoff to Customer Success and Implementation teams, clearly documenting goals, expectations, and key learnings for ongoing client engagement. Regularly capture and communicate enterprise customer insights, competitive intelligence, and market feedback to Product, Sales, and Marketing leadership for continuous improvement. Mentor and support development of junior account executives, sharing best practices and contributing to team enablement initiatives. Your Qualifications: Language skills (as required) 5+ years of successful full-cycle SaaS sales experience, including enterprise-level new business acquisition (large deal sizes, multiple stakeholders) Demonstrated success executing complex deals with Fortune 1000/Global 5000 organizations and C-suite stakeholders Skilled in delivering consultative, solution-based sales cycles using methodologies like MEDDIC, Challenger, or Question-Based Selling Outstanding executive presence, business acumen, and ability to translate technical value into compelling ROI/value stories tailored to customer needs Proven ability to manage multiple sales processes and large pipelines, with consistent attainment or overachievement of quotas Strong written, verbal, and presentation skills; comfortable leading high-stakes executive meetings and product demos Experience managing legal, procurement, and information security processes for large enterprise agreements Proficiency with Salesforce and the modern SaaS sales tech stack Standout Qualities: Experience in work management, project management, or a track record of selling to our ideal customer profiles (ICPs) in Marketing, Professional Services, Manufacturing or Engineering Fluent in German and English (verbal & Written) Team Dynamics: You’ll join Wrike’s high-performing New Business team, where your primary focus will be acquiring new enterprise customers and driving revenue growth. As a key member of our enterprise sales organization, you’ll play a critical role in expanding Wrike’s presence by landing new logos, shaping our go-to-market strategy, and fueling our continued growth in the enterprise segment. Our Work Style: Collaborative Culture: Work alongside ambitious, supportive colleagues who celebrate wins together Comprehensive Training: Structured onboarding and ongoing sales enablement to help you master our product and refine your skills Work Flexibility: Options for remote work with the support you need to succeed from your home or the office Competitive Compensation: Base salary plus uncapped commission structure that rewards performance Growth Opportunities: Clear career progression paths with opportunities to advance into senior account management or leadership roles, based on your performance and goals Benefits & Perks: 25 calendar days of paid vacation Parental Leave: 26 Weeks Maternity / 4 Week Paternity  2 Volunteer Days Bike-to-Work Scheme Health Insurance (Employees + Dependents) Life Insurance Income Protection Pension Scheme Your recruitment buddy will be Aziza Talhi, Senior Recruiter.   #LI-AT1  Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.   Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.   While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona    Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.   Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!   Approachable: We're friendly, easy to get along with, considerate, and helpful.  Our culture and Values  Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.  Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.   Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.  To apply: https://weworkremotely.com/remote-jobs/wrike-account-executive-3-dach

Headquarters: Remote - Canada About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives Action-oriented, analytical, and collaborative in approach to customer success and issue resolution Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions Proven track record of driving product adoption and supporting long-term customer growth What you will do Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience Proficiency with CRM and case management tools such as Salesforce and Jira Technical proficiency related to internet technologies, networking, and email security products Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience #LI-EM3A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-success-manager-canada-toronto

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