About UsBezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest: routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team that is almost doubling our business in 2026. Operations is the engine room, and this is where you learn how a real logistics platform runs: fast, with real ownership from day one.Your MissionBe the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own.Core PillarsKeep the flow clean: Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate themSupport sellers & partners: Answer operational tickets, run checkers, and create/send invoices accurately and on timeLearn to build: Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from thereImprove as you go: Drive incremental improvements to the tools and processes you touch every dayWhat You'll Achieve In Your First 90 DaysRun the daily cross-system reconciliation reliably and clear order exceptions in your queueAnswer operational tickets within SLA and run the Bezos checkers independentlyBuild your first working Claude skill or small automation that saves the team timeDeliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holdingRequirementsWhat we're looking for (non-negotiables)Numerate & analytical. A degree (or clearly demonstrated equivalent) in a quantitative discipline, eg engineering, maths, physics, CS, or a heavily numerate economics / finance / quant-social-science track. Comfortable with raw data and spreadsheetsAI-native: can build, not just chat. You use Claude/AI in your daily work and can build a simple, working Claude skill. You don't need a portfolio of production agents yet, but you must demonstrate building one in the recruitment exercise. (Having already built skills/agents is a strong plus.)Reliable & coachable. Delivers what's asked, on time, with clean work; asks questions when stuck rather than guessing; takes feedback wellPicks things up fast. Learns new tools and processes quickly and gets productive without a long rampEnergised by startups. Excited by ambiguity, pace and ownership, wants a wide remit, not a narrow oneClear communicator. Writes clearly, presents simple findings, and flags problems earlyNice-to-havesInternships or part-time work in consulting, banking, operations, analytics, consulting, e-commerce or a startupLight coding (Python / SQL) or no-code tooling (Make, Zapier, Retool, Airtable)Having already built a Claude skill, agent or automation of your ownBenefitsWork in a genuinely AI-native team. Build with Claude, Retool and Make daily, with real budget and the freedom to automate your own jobThe ability to shape your role in a fast-growing, exciting company at the forefront of the future of e-commerceA workplace that's entrepreneurial, fast-paced, outcome-focused and disciplined, but also highly collaborative, team-oriented and funSignificant opportunity for growth and personal development, and the chance to have a real impactThe team is fully remote, but meets in person a couple of times a month25 holidays + 8 bank holidaysMental health support through Spill, and a free Headspace subscription

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As a Customer Support Helpdesk Specialist, you'll play a key role in delivering exceptional customer experiences by serving as the first point of contact for technical and product-related inquiries. You'll troubleshoot issues, guide customers through solutions, and ensure they receive timely, accurate, and friendly support across multiple channels.This is an excellent opportunity for someone who enjoys technology, problem-solving, and helping customers succeed.What You'll DoCustomer SupportServe as the primary point of contact for customer inquiries via phone, email, and chat.Troubleshoot software and technical issues while providing timely, effective solutions.Educate customers on product features and best practices to help them maximize value.Maintain accurate documentation of customer interactions and support cases within the CRM.Escalate complex technical issues to the appropriate internal teams when needed.Follow support cases through resolution while keeping customers informed throughout the process.Customer SuccessGather customer feedback and identify opportunities to improve products and services.Deliver an exceptional customer experience that drives satisfaction and retention.Assist with additional customer support initiatives as needed.Collaborate cross-functionally with internal teams to resolve issues efficiently.Performance & CollaborationMeet established service metrics, including response times, case resolution, and customer satisfaction goals.Participate in regular coaching, training, and performance development.Contribute to a collaborative, team-oriented culture focused on continuous improvement.QualificationsRequired2–4 years of customer support experience via phone, email, or chat.Experience troubleshooting software or technical issues.Experience using a CRM platform (Salesforce, Zendesk, or similar preferred).Strong written and verbal communication skills.Excellent problem-solving and customer service skills.Comfortable learning new software and technologies.PreferredExperience supporting SaaS or software products.Familiarity with remote support tools and ticketing systems.Proficiency with Microsoft Office applications.What We're Looking ForWe're looking for someone who is:Customer-focused and patientStrong technically with excellent troubleshooting skillsOrganized and detail-orientedCalm under pressure and solutions-drivenCollaborative and eager to learnComfortable working in a fast-paced remote environmentWork EnvironmentThis is a fully remote position based in the United States. The role primarily involves computer and phone work in a professional home office environment. Occasional travel for team or company events may be available but is not required.CompensationThe approved pay range for this role is $17.81–$30.85 per hour, depending on experience, qualifications, and geographic location.Please note that the minimum of this pay range may be below the minimum wage requirements in certain locations. In those cases, compensation will comply with all applicable state and local wage laws. For example, the current minimum wage is $19.61/hour in San Francisco, CA and $20.34/hour in Emeryville, CA. Actual starting pay will always meet or exceed applicable local wage requirements and may vary based on work location, experience, and qualifications.BenefitsEligible employees receive a comprehensive benefits package that includes medical, dental, vision, paid time off, retirement savings options, and additional programs designed to support employees' overall well-being.

Job SummaryJoining our team as a Remote Admissions Coordinator for a Drug and Alcohol rehab center, you will play a crucial role in conducting assessments for potential clients and ensuring they are placed in the appropriate level of care. Working in a remote capacity, you will collaborate with a team of coordinators to facilitate the admissions process and deliver high-quality support to individuals seeking treatment.Qualifications Previous experience in admissions, counseling, or a related field Strong assessment skills and the ability to determine appropriate levels of care Excellent teamwork and collaboration capabilities Proficiency in remote communication tools and software Self-motivated with the ability to work effectively in a remote environmentResponsibilities Conduct assessments of potential clients to determine their treatment needs Coordinate with other team members to ensure clients are placed in the most suitable level of care Conduct remote consultations with individuals seeking treatment to explain available programs and requirements Participate in team meetings Maintain detailed electronic records of client assessments and admissions progress Collaborate with other coordinators to streamline the remote admissions process and provide exceptional support to clients