Headquarters: Remote • Canada, France, Spain, Germany, UK About Upsun (formerly Platform.sh)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: Predictable performance, even at scale Secure, compliant environments by default  Real-time observability and profiling built in Cloning, configuration, and provisioning in seconds  AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  We make a positive impact. We aim for the stars. We care for each other.  Impact of an IT Systems Engineer As an IT Systems Engineer you take the identity plane from working to well-run: automated, governed, and consistent, so access is correct by default, and our auditors find evidence rather than surprises. Reporting to the IT Director, you play a pivotal role in a growing internal IT department, driving the internal systems layer around identity—from our SaaS estate to Google Workspace. You are the person who makes identity quietly reliable: predictable, documented, and automated, while remaining flexible enough to support the wider IT function as our scaling remote organization evolves. What to expect Identity and access management: Own Okta as the backbone of how people get access, managing the app catalog (SSO integrations for new SaaS tools), policy management (MFA, device trust), and directory hygiene (Universal Directory, group management, breakglass access). Run identity day to day, refine our SSO and SCIM integrations, and keep joiner, mover, and leaver flows accurate from our HR system.   Lifecycle and access automation: Automate provisioning and deprovisioning so access is granted and revoked automatically, not by hand. Build and maintain workflows with tools like Okta Workflows and n8n, manage access configuration as code, and keep SCIM provisioning in sync with our HR system.   Process and governance: Structure and harmonize clear procedures around the identity plane, so access requests, approvals, and reviews follow one consistent, documented path instead of ad hoc steps.   Internal IT systems and SaaS administration: Own our internal systems end to end. Integrate, secure, and validate our SaaS stack, administer Google Workspace as our core collaboration suite, connect our tools through Okta and our HR system, and own the application validation process.   Compliance engineering: Implement and evidence access controls for ISO 27001 and SOC 2 Type 2 with our Security team, ensuring access reviews and audit logs are a by-product of well-built systems, not a quarterly scramble.   Endpoint and device management (shared): Partner on administrating Jumpcloud our MDM across macOS, Windows, and Linux, sharing endpoint and device management with our IT Operations and Endpoint Manager so coverage scales with the team.   Where the team needs you: We are a small, growing IT team, so scope will flex over time. You are happy to pick up adjacent systems work and support across the wider IT function as our needs evolve. What you bring Identity expertise: Deep, hands-on experience with Okta or a comparable identity provider, including SSO, SCIM, lifecycle automation, and API-driven provisioning IT Experience: Typically 5 or more years in IT systems, identity, or access engineering, including time in a developer-heavy or engineering-led environment. Automation skills: You build automation with tools like Okta Workflows, n8n, or similar, you are comfortable with APIs and webhooks, and you script in Python or a comparable language. Process optimization: You bring order to environments that grew quickly. You write clear procedures, standardize how things are done, and leave systems better documented than you found them. SaaS-first operations: You have run and integrated a SaaS-based environment, where identity and APIs matter more than racks and networks. Compliance fluency: You have worked inside ISO 27001 or SOC 2, ideally Type 2 where evidence is continuous, and you understand what auditors actually need. Remote collaboration: You work well without close supervision in a fully remote team, and you communicate clearly with technical and non-technical colleagues alike Google Workspace administration: We are a Google shop, so hands-on Google Workspace administration is core to this role: users, groups, policies, and security settings. Working style: You are comfortable wearing several hats in a small IT team, picking up adjacent systems and endpoint work, and flexing as priorities shift. Bonus points Comfort managing configuration through Git-based workflows, or infrastructure as code with Terraform.   Professional proficiency in French.  Where we hire At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada, France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.  How we hire We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.    You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  45 Minutes with Talent Acquisition  60 Minutes with Hiring Manager (Director, IT) 60 Minutes with Team (Senior Director, Site Reliability Engineering & Senior IT Manager) 45 Minutes with Executive (Senior Director, FP&A & IT) All roles require background checks. What we offer A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. ️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives Benefits and perks - Make the most of what matters to you Flexible PTO Comprehensive healthcare coverage (UK, Canada, France, Spain) Company stock options Professional development budget Office equipment budget ‍️ Wellness budget Annual team gatherings Internet reimbursement Inclusive parental leave ️ Remote work travel program You belong here At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you. To apply: https://weworkremotely.com/remote-jobs/platform-sh-it-systems-engineer

Headquarters: Remote, North America About Upsun (formerly Platform.sh)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: Predictable performance, even at scale Secure, compliant environments by default  Real-time observability and profiling built in Cloning, configuration, and provisioning in seconds  AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  We make a positive impact. We aim for the stars. We care for each other.  Impact of a Director, Sales As our Director, Sales for Dispatch at Upsun, you play a key role in driving new customer growth and building the founding go-to-market team of our groundbreaking new product, Upsun Dispatch. Dispatch is a standalone platform where AI agents and human developers work together in structured workflows, bringing trust, control, and guardrails to the new AI-driven software development lifecycle (SDLC). You will help organizations discover the value of Dispatch by identifying early adopters, validating the product in the market, building trusted relationships, and guiding prospects from initial interest through long-term partnership- while building and leading the team that will scale this motion. Reporting to the CRO, you own the full go-to-market motion for Dispatch: personally driving the sales cycle in year one, from prospecting and qualification to closing and account expansion, while simultaneously leading a team of 4 to scale the motion as the product validates in market. Because this is a new product introduction, market validation is a core component of this role, and you will be hands-on in the field alongside your team, not just directing from above. You will collaborate closely with Product and Engineering to share market feedback, while also working alongside Marketing and Customer Success to deliver a seamless buyer experience.    What to expect Team Leadership & Development: Lead and coach a team of 4 as Dispatch scales, while remaining personally hands-on in deals, prospecting, and demos in year one to prove the model firsthand. Territory & Account Strategy: Design and own a tailored plan to achieve corporate objectives within new and existing client accounts, focusing on engineering teams grappling with AI code volume and SDLC bottlenecks. End-to-End Ownership of Full Sales Cycle: Manage the full sales cycle from prospecting through deal closure, including assessing buying intent and meticulously tracking customer and transactional data in Salesforce, while building repeatable process for your team to follow. Market Validation & Pioneer Selling: Act as the commercial pioneer for Upsun Dispatch. Gather critical customer feedback to validate the product-market fit, and work directly with our cross-functional “Dispatch" product team to iterate on features and go-to-market strategy. Dedicated Team Collaboration: Partner closely with your dedicated BDR for pipeline generation and your dedicated Solutions Architect for technical validation, ensuring effective coordination and support throughout the sales process. Product Demonstrations: Deliver compelling product demonstrations to prospective customers alongside your Solutions Architect. Showcase how Dispatch orchestrates handoffs between agents and humans, enforcing quality gates and integrating seamlessly with tools like GitHub, Linear, GitLab, and Jira. Market & Competitive Insight: Stay highly informed on the rapidly shifting AI landscape, competitor offerings, industry trends, and LLM advancements to strategically position Upsun Dispatch. Stakeholder Communication: Foster strong, clear communication with management, customers, partners, and internal teams, including pre-sales and onboarding staff, and actively participate in strategy and customer care initiatives. Forecasting & Deal Execution: Own forecasting and pipeline accountability for yourself and your team, Accurately forecast pipeline activity and successfully close new business by clearly differentiating Upsun Dispatch's structured, agentic workflows from competing, unstructured solutions. Regional Travel: Travel as needed to support sales efforts and deepen customer relationships. Occasional European travel may be required for events and opportunities with key decision makers. What you bring 10+ Years of Technology Sales Experience: Demonstrated success in technology-focused B2B sales environments, with substantial experience selling into the market. Experience taking new products to market (0-to-1) is highly desirable. People Leadership: Proven ability to hire, coach, and develop sales talent, with comfort operating as a player-coach in the early stages of a team's build-out. Technological Acumen & AI Interest: Quickly grasps new technological concepts, with a strong interest in AI/LLMs, developer tools, cloud platforms, and modern application architectures. You understand the shift in the SDLC brought by AI-generated code. Tenacity and Target-Driven: Tenacious in pursuit of sales targets, with a strong desire to consistently exceed expectations in an experimental and rapidly evolving product environment. Strong Value-Selling Approach: Passion for resolving customers' business challenges, using technology alongside self-direction and resourcefulness. You can articulate the value of governance and guardrails in an AI-accelerated world. Growth Mindset: Demonstrates a sustained commitment to continuous improvement. Actively pursues learning opportunities, solicits feedback proactively, and embraces coaching as a catalyst for performance acceleration. Pipeline Generation: Strong experience generating sales pipeline, identifying leads, and nurturing prospects through to contract signature. Communication and Interpersonal Skills: Excellent verbal and written communication abilities, with the confidence to engage effectively with both technical (Engineering Managers, CTOs) and business stakeholders at all seniority levels. Team Collaboration: A team player with a positive attitude, eager to collaborate within a diverse, global team setting, especially working in tight coordination with your dedicated BDR and Solutions Architect. Sales Methodologies: Demonstrable experience closing new clients using Solution Selling and Value-based selling techniques. Familiarity with MEDDIC / MEDDPICC is preferred. Self-Starter: Independent and proactive, able to initiate and drive opportunities forward while contributing to a global sales organization. CRM Proficiency: Experience using CRM tools, preferably Salesforce, to manage pipeline, forecasting, and customer relationships. Travel Requirements: Willingness to travel as required to meet business needs (approximately 25–30% of the time). Where we hire At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in the US. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in the US.  How we hire We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.    You can expect 5 video interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  45 Minutes with Talent Acquisition 60 Minutes with Hiring Manager (CRO)  60 Minutes with Team (Senior Director, Customer Solutions) 60 Minutes with Leadership Panel (Case Study + Q&A)  All roles require background checks. What we offer A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. ️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives Benefits and perks - Make the most of what matters to you Flexible PTO Comprehensive healthcare coverage (UK, Canada, France, Spain, USA) Company stock options Professional development budget Office equipment budget ‍️ Wellness budget Annual team gatherings Internet reimbursement Inclusive parental leave ️ Remote work travel program You belong here At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you. To apply: https://weworkremotely.com/remote-jobs/platform-sh-director-sales

Headquarters: San Francisco, California; USA, Remote Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity?  As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.  In this role, you'll be a key player in driving Fin's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale. What will I be doing?  Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals Provide timely and accurate forecasts and clear visibility on revenue performance Stay updated on product knowledge and evolving processes Develop and deliver tailored product demos to address each client’s unique challenges and needs Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners Focus on exceeding sales targets and demonstrating competitiveness. Engage in team development and mentoring. Represent the voice of the customer to cross-functional teams (Marketing, Product). Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team Adapt quickly to changes in market conditions, customer needs, and product updates Use creative problem-solving to overcome obstacles and close deals Leverage sales tools and CRM software to track leads, progress, and activities Negotiate contract terms to close deals while maintaining healthy margins Exhibit grit and determination to succeed, overcoming challenges and driving results. Willingness to travel within the country to support client needs and business objectives What skills do I need?  4+ years of experience as an Account Executive. 2+ years of SaaS experience selling similar products. Must be fluent in Portuguese; proficiency in Spanish is also a plus. Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communication Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Ability to close net new business in a competitive landscape Exhibits a growth mindset, intellectual curiosity, and ambition Benefits  We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!  Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $226,000-$270,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).   #LI-HybridPolicies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.   Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. To apply: https://weworkremotely.com/remote-jobs/fin-account-executive-midmarket-latam

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