Headquarters: Casablanca inyad is looking for a Customer Support Specialist to increase our brand and ​product's visibility, through ​  building relationships and communicating with potential customers using popular social media platforms.Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)Answering comments on social media and responding to inquiries by connecting with internal teamsSpending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.Maitaining documentation related to customer supportStrong ability to work individually as well as part of a team.Good written and oral communication skills (Classical Arabic, French and English)Extremely rigorous, punctual and well organized  To apply: https://weworkremotely.com/remote-jobs/inyad-customer-support

Headquarters: Remote Interop Labs is growing, and we’re looking for a Product Marketing Manager to join our team! In this role, you’ll be the go-to expert for taking Axelar’s products to market; from messaging and positioning to hands-on GTM execution.If you’re passionate about Web3, enjoy working cross-functionally with product, sales, and marketing teams, and thrive in fast-paced, startup environments, this role is for you.Develop compelling product messaging and positioning that highlights the value of Axelar products (ITS, Amplifier, and more).Plan and execute go-to-market strategies for new product launches and feature updates, ensuring alignment with key stakeholders.Conduct market research and competitive analysis to refine messaging and identify opportunities for differentiation.Collaborate with the Head of Marketing, product, and sales teams to ensure seamless product adoption and customer success.Serve as the voice of the customer by gathering feedback and translating it into actionable insights for the product team.Track and analyze the success of marketing initiatives, refining strategies to optimize results.5+ years of product marketing experience in technology companies, ideally within Web3, blockchain, or developer-focused products.Proven track record of launching products and driving adoption through hands-on marketing efforts.Experience with competitive analysis, market research, and crafting GTM strategies.Ability to work cross-functionally in a standalone role while collaborating with a diverse, global team.Comfortable in a startup environment where priorities shift, and speed is key.Exceptional communication and storytelling skills, with both technical and creative expertise.Passion for Web3 and a strong curiosity about how blockchain can drive innovation.Autonomous, distributed environment with the opportunity to work collaboratively in a diverse team worldwide.The scope to contribute to high-impact work and make a difference in a decentralized protocol.The chance to challenge yourself whilst learning heaps of stuff in the process.Unlimited time off throughout the year to rest and recharge.Competitive compensation with stock options, experiencing growth from the initial phase. To apply: https://weworkremotely.com/remote-jobs/interop-labs-product-marketing-manager

Headquarters: Dublin At eDesk, we’re transforming the way eCommerce businesses handle customer support. Our AI-powered, multi-channel helpdesk enables merchants to automate and streamline their customer interactions, making support faster, smarter, and more effective. As we continue to disrupt the industry with cutting-edge AI solutions, we’re looking for forward-thinking product managers to drive our vision forward.We’re looking for a Product Manager to take ownership of key product initiatives, shaping the future of AI-powered customer service. In this role, you’ll be responsible for identifying high-impact opportunities, defining solutions, and delivering meaningful outcomes in a given quarter. You will work cross-functionally with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems.A key focus of this role will be embedding deeper AI agents into our product, increasing automation, and enhancing the level of autonomy in our support platform. You’ll play a critical role in evolving how AI operates within eDesk, improving accuracy, trust, and usability while balancing automation with human support.YOUR ROLE AT EDESKDrive AI-powered innovation – Identify and shape opportunities for AI to increase automation, efficiency, and customer success.Own the roadmap & execution – Define product priorities, set clear goals, and deliver impactful outcomes in a given quarter.Be data-centric – Analyze product usage, customer feedback, and performance metrics to inform decisions and measure success.Shape product work effectively – Work closely with design and engineering teams to develop intuitive, scalable, and high-quality solutions.Understand the customer deeply – Engage with users to understand pain points, improve workflows, and ensure AI enhances—not hinders—their experience.Balance AI and automation thoughtfully – Ensure that AI-driven features enhance, rather than complicate, the support experience.Collaborate cross-functionally – Partner with commercial, success, and engineering teams to ensure alignment on goals and execution.8+ years proven experience in product management, ideally in SaaS, customer support, or AI-driven products.Strong product thinking and design sense – Ability to shape product work that is intuitive, scalable, and delivers meaningful customer value.Outcome-oriented mindset – Focus on delivering measurable impact rather than just shipping features.Data-driven decision-making – Comfort in analyzing data, running experiments, and iterating based on results.Customer-savvy – Ability to understand customer needs and translate them into effective product solutions.Domain knowledge in AI & LLMs is a plus, but not a requirement – Familiarity with AI-driven automation and the evolving role of LLMs in customer support is beneficial but not a hard requirement. We value a strong product mindset over deep technical AI expertise. To apply: https://weworkremotely.com/remote-jobs/edesk-product-manager

Headquarters: Remote As DevOps Lead, you will drive our DevOps strategy, ensuring the reliability and scalability of Axelar’s infrastructure. You’ll lead a team of engineers, fostering a culture of automation, continuous improvement, and operational excellence. You’ll work closely with engineering teams to support development and production environments, optimizing deployment pipelines and improving system reliability.Lead and mentor a team of DevOps engineers, guiding best practices in infrastructure automation, security, and reliability.Own and enhance our CI/CD pipelines, ensuring smooth and automated deployments across multiple blockchain ecosystems.Improve monitoring, alerting, and observability across the stack using tools like Grafana, Prometheus, and other monitoring solutions.Optimize infrastructure for scalability, security, and cost-efficiency, leveraging Kubernetes, Docker, and cloud services like AWS.Drive automation initiatives, minimizing manual operations and improving deployment workflows.Collaborate with engineering teams to improve DevOps practices, troubleshooting issues and enhancing development workflows.Ensure high availability and reliability of our services, proactively identifying and addressing infrastructure bottlenecks.Stay ahead of emerging technologies in Web3 DevOps, continuously improving our stack to support blockchain interoperability.Proven experience in DevOps with a strong background in infrastructure automation, CI/CD, and cloud services.Experience leading a DevOps function or team, mentoring engineers, and driving strategic improvements.Hands-on expertise in Kubernetes, Docker, and cloud platforms (AWS, GCP, or similar).Strong scripting, automation and IaC skills (Bash, Python, Javascript, Terraform, etc.).Experience with monitoring and alerting tools (Grafana, Prometheus, ELK, or similar).Understanding of blockchain networks, DeFi protocols, or decentralized infrastructure is a plus.Self-starter with a problem-solving mindset, thriving in a fast-paced, distributed team.Autonomous, distributed environment with the opportunity to work collaboratively in a diverse team worldwide.The scope to contribute to high-impact work and make a difference in a decentralized protocol.The chance to challenge yourself whilst learning heaps of stuff in the process.Unlimited time off throughout the year to rest and recharge.Competitive compensation with stock options, experiencing growth from the initial phase. To apply: https://weworkremotely.com/remote-jobs/interop-labs-devops-lead

Headquarters: Poland Key Responsibilities Client-Facing Product & Functional Support Provide first-level support for our regulatory reporting solutions in the SupTech product stream by addressing client inquiries related to data handling, reporting outcomes, and regulatory interpretation.Troubleshoot functional and configuration-related issues, analyze data discrepancies, and review product behavior to identify and resolve client problems.Act as the first point of contact for incoming support requests through our ticketing system and communication channels.Ensure clear, consistent, and professional communication with clients throughout the support process.Collaborate with second-level support, product, and development teams to escalate and resolve more complex issues.Issue Triage & Collaboration Collect relevant background and contextual information to enable efficient troubleshooting and resolution.Escalate unresolved issues with full documentation and contextual insights for faster triage.Track escalations and ensure timely feedback to clients, maintaining high service standards.Monitor recurring issues and proactively share insights with product and support leadership.Process Improvement & Knowledge Sharing Contribute to internal knowledge bases and documentation to support team learning and onboarding.Participate in continuous improvement of support workflows, tools, and documentation standards.Engage in team handovers and share learnings with global support peers to ensure service continuity.Qualifications 1–2 years of experience in product or application support, client service, or financial/regulatory operations.Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.Familiarity with support tools such as ticketing systems (Zendesk, Jira) and basic troubleshooting approaches (e.g. data validation, config analysis).Strong analytical and problem-solving skills with the ability to communicate clearly to both technical and non-technical users.Fluent in English, both written and verbal.Comfortable working in a fast-paced, cross-functional, and international team environment.Willingness to participate in on-call shifts for critical incident resolution if required. Key Attributes Service-oriented mindset with a structured and proactive approach to problem-solving.Interest in regulatory frameworks and enthusiasm for learning new domain concepts.Reliable and collaborative team player who thrives in a distributed work model.Strong attention to detail and willingness to take ownership of issues and client satisfaction.Let’s grow together – our start-up character enables you to design our futureWe promote remote working and flexible working hours to create a positive work-life balanceWe provide you with the opportunity to take on responsibility and participate in international projectsWe offer you a competitive salaryWe offer numerous individual and wide-ranging training opportunities, in addition to our buddy-programWe are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levelsTogether we're better - meet your colleagues at our numerous team eventsWe care about body and soul, we offer you numerous benefits depending on loaction such as meal vouchers & free drinks in the office To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.Are you interested? Apply now!https://www.regnology.netRole ID : CS_2025_09 To apply: https://weworkremotely.com/remote-jobs/regnology-product-support-specialist

Headquarters: Zürich Das sind deine AufgabenDu wirst zu einer der wichtigsten Informationsquellen für unsere Kunden rund um unseren Payment Gateway und unsere APIs, unterstützt bei Shop-Integrationen und gibst Tipps zu Best Practices und Standards im Bereich Online PaymentsDu dienst als erste Ansprechperson für unsere Kunden bei technischen und operativen Fragen und nutzt dein erlerntes Wissen sowie deine Erfahrung um die Lösungen unserer Kunden konstant weiterzuentwickelnDu hilfst unseren Händlern, die Vorteile unserer Lösung zu verstehen, und unterstützt sie bei Fragen zu bestehenden Sicherheitsanforderungen und -RichtlinienDu unterstützt dein Team im Daily Business, mit dem guten Gefühl, alle für einen, einer für alle, um Herausforderungen zu meistern und dadurch gemeinsam zu wachsenDas bringst du mitDu hast bereits praktische Erfahrung in der Payment- oder Fintech-Branche sammeln können, mit E-Commerce Plattformen gearbeitet oder hinter die Kulissen eines Online Händlers geschautDu bringst Affinität zu Internettechnologien (HTML, JavaScript, APIs, etc) mit oder hast sogar mal ein «Hallo Welt!» Script selber programmiertDu weisst, wie man Aufgaben entsprechend der Dringlichkeit, Notwendigkeit, nach internen und externen Anforderungen priorisiert, hast eine rasche Auffassungsgabe und liebst es, Problemen auf den Grund zu gehenDeine Sprachkenntnisse in DE, EN, und FR gehen weit über ein Hello, Bonjour und Guten Tag hinaus und werden im besten Falle sogar durch ein Buon Giorno begleitetDu hast eine Informatik- oder Mediamatikerlehre absolviert, verstehst aber auch kaufmännische Prozesse oder vice versaDas kannst du erwartenEine interessante und abwechslungsreiche Aufgabe in einem sympathischen und hochmotivierten UmfeldGrosse Eigenverantwortung und Selbstbestimmung wie du deine Aufgaben umsetzt und die Ziele erreichstDie Möglichkeit neue Erfahrungen zu sammeln, neue Dinge auszuprobieren und Fehler zu machenFlache Hierarchien und kurze Entscheidungswege in einer Unternehmenskultur, die zum Mitgestalten einlädtKollegiales Arbeitsumfeld mit kreativen Menschen, Afterworks und BBQs im Sommer, uvm.Anywhere Office: wähle selber, wo du am effizientesten arbeiten kannst – ob im Büro: direkt beim Bahnhof Stadelhofen, zu Hause oder an einem ganz anderen OrtÜber uns Datatrans ist der führende Schweizer Payment Service Provider und hat sich auf die technische Abwicklung von Online-Zahlungen spezialisiert. Für den Endkunden meist unsichtbar im Hintergrund, tragen wir mit unseren Kunden heute entscheidend zur Gestaltung bei, wie im Internet und über das Smartphone bezahlt wird.Als junges, dynamisches Team sind wir auf Wachstum ausgerichtet und wollen gleichzeitig unseren Kunden die bestmögliche Customer Experience bieten. Daher suchen wir talentierte, kreative und unternehmerisch-denkende Köpfe, die uns tatkräftig unterstützen. To apply: https://weworkremotely.com/remote-jobs/datatrans-ag-customer-support-specialist

Headquarters: London DevOps Engineer Consultant - Remote Working Lynx are currently working with a large IT consultancy to help them source a DevOps Engineer Consultant. Our client is large global Consultancy who work with enterprise clients, solving their business and technology problems using cutting edge Solutions. Responsibilities: Engaging with relevant parties to gather requirements, communicate updates, and collaborate with leadership.Deploying and maintaining robust, scalable services and applications for both public facing and internal use.Managing and implementing continuous delivery practices across cloud platforms, with a focus on Azure environments.Providing insights to project teams regarding platform performance and functionality.Offering guidance to development teams on system usage and CI/CD pipeline configuration.Enhancing and automating development and release workflows to improve efficiency. Key skills and experience: Strong DevOps experienceExperience working for another IT Consulting organisationBeneficial to have worked within the Government or Public SectorMust be either SC cleared or eligibleExperience working within cloud environments, ideally Azure If this role sounds of interest, then please apply with your updated CV. To apply: https://weworkremotely.com/remote-jobs/confidential-devops-engineer

Headquarters: Monroe, Connecticut, 06468, United States Restart with Brenmar Associates – Work from Home!Have you been laid off and are searching for a new opportunity to showcase your skills? Brenmar Associates is here to help you rediscover your potential with a flexible remote position. Join our team and provide outstanding customer service from the comfort of your own home.At Brenmar Associates, we understand the challenges of job loss and are committed to providing a pathway to success. We’re seeking Customer Support Specialist who are eager to be part of our dynamic and inclusive team. As a Customer Support Specialist, you will be the friendly voice our customers trust, delivering exceptional support and ensuring their satisfaction.If you're ready to embark on a fulfilling remote career with a company that supports your growth and values your talents, apply now to join Brenmar Associates!RequirementsWhat You Bring:A genuine passion for helping and connecting with people.Excellent communication skills, both verbal and written.Ability to multitask and solve problems efficiently in a fast-paced setting.Empathy and patience to manage diverse customer needs.Previous experience in customer service is a plus, but not essential.BenefitsWhy You'll Love Working with Us:Remote Flexibility: Work from your home or any location that suits you best.Competitive Earnings: Benefit from competitive pay with opportunities for performance-based bonuses.Career Development: Enjoy extensive training and opportunities for professional growth.Supportive Culture: Be part of a team that values your achievements and fosters a positive work environment. To apply: https://weworkremotely.com/remote-jobs/brenmar-associates-customer-support-specialist

Headquarters: Remote,Tutzing,Büro Frankreich,Remote Frankreich,Remote UK,Büro UK,Remote Niederlande,Büro Niederlande,Remote Bayern,Metropolregion München,München This is a vacancy for a hybrid, remote or on-site role at one of our HQs. We encourage applications from all qualified candidates, regardless of gender identity. As we continuously expand and improve our Data Platform and Data Network, we are seeking a Director of Product (m/f/x) to join our Product & Engineering department. This department is responsible for the design, development and growth of our Data Platform, our Data Network and connected Data Products. In this role, you will work closely with the CPO to translate the company's vision into actionable strategies. You will own strategic initiatives, collaboratively define best practices and processes and lead by example to create a Product Organization that represents the voice of the customer in the company. Part of this role requires hands-on involvement in the more strategic roadmap items.Ready to make an impact? Defining and evolving the product strategy for the company's portfolio, collaborating closely with the CPO.Leading market research and competitive analysis to identify opportunities and working with Product Marketing to ensure successful product positioning and communication.Developing and maintaining the product roadmap with clear goals and timelines, aligning with Engineering Leads and Product Design.Building and leading a high-performing team encompassing Product Management and Product Design.Owning the development of the product handbook defining the tools and processes used to design and track initiatives throughout the product development lifecycle from ideation to release.Utilising data and analytics to inform product decisions and drive continuous improvement.Driving successful product launches and go-to-market strategies by actively collaborating with product marketing on positioning and sales enablement.7+ years in Product Management with 3+ years in product leadership roles.Proven ability to build, lead, and mentor high-performing product teams, fostering a culture of innovation and empowerment.Experience in technical software products with on-premises deployment options. Experience with data integration is a plus.Proven ability to define goals and outcomes that provide direction for autonomous product teams.Strong track record of identifying and capitalizing on market opportunities through rigorous analysis and translating them into successful, revenue-generating products.Strong knowledge of modern software development methodologies and the ability to collaborate effectively with engineering teams to achieve technical excellence.Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.Proficiency in English is required. German language skills are a plus.Opportunity to work flexibly from home Modern offices in Germany, the Netherlands, and the UK A personal Learning & Development budget30 vacation days a yearUp to 20 days of remote work per year from any EU country Company Pension plan Location-specific benefits packages (your recruiter will be happy to provide more details during your first chat) Company-sponsored business travel For this role, we are open to working with specialists based in Germany, the Netherlands, or the UK. Whether you prefer working on-site at our offices in Tutzing, Rotterdam, Leeds or remotely from a location within one of these countries, we’re happy to accommodate your preferred working style.If you’re excited about this role but don’t meet every qualification, we encourage you to apply! Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.  To apply: https://weworkremotely.com/remote-jobs/lobster-director-of-product

Headquarters: Palo Alto, CA About GleanWe’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. RoleAs a PM Lead, you’ll be responsible for product strategy and execution at Glean while managing and growing a team of product managers. You’ll deliver best-in-class products for finding, curating, sharing, discovering, and managing knowledge. We’ve only taken the first step towards our long-term vision of an intelligent work assistant, and we need great product leaders to take us the rest of the way. We’re currently a very lean product team, so you’ll have an outsized role in shaping both the product roadmap and the product team itself. You’ll collaborate closely with our stellar Design, Engineering, Sales, Marketing, and Success partners to understand our customers and build category-defining tools. You’ll wear many hats and gain both breadth and depth of experience.What you will do and achieve:Spending a lot of time with our customers to deeply understand their knowledge needsDeveloping key parts of our product roadmap, marrying customers’ needs with our product visionEmpowering your team by giving context, setting direction, and building alignmentDriving customer-focused decisions, clear prioritization, and efficient executionCoordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the companyBuilding processes that will scale as our team and company go through rapid growthWho you are:You have 10+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning customer-facing surfaces and features as well as internal capabilities and services. Experience working on collaboration, productivity, or ML/ranking tools is a plus.You have a strong technical background and excel at analytical thinking.You are an excellent written and verbal communicator.You have a proven track record of taking ownership, taking initiative, and delivering results.You collaborate effectively with cross-functional partners.You have a learning and growth mindset.You are mission-first and understand that your success is measured by your product and team’s success.You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.BenefitsCompetitive compensationMedical, Vision and Dental coverageFlexible work environment and time-off policy401kCompany eventsA home office improvement stipend when you first joinAnnual education stipendWellness stipendHealthy lunches and dinners provided dailyFor California based applicants: The standard base salary range for this position is $210,000 - $240,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. To apply: https://weworkremotely.com/remote-jobs/glean-product-management-lead