Headquarters: Colombia (remote) Role Purpose The Customer Escalation Engineer supports Jumio’s enterprise customers by owning complex technical issues through resolution. This person serves as a product support subject matter expert for Jumio’s web, mobile, API, and SDK-based solutions, partnering closely with Customer Success, Engineering, Product, Sales, and Account Management to investigate escalations, reproduce issues, communicate findings, and drive customer-impacting problems to closure. Role Value This role is critical to ensuring enterprise customers receive timely, accurate, and high-quality technical support. The Customer Escalation Engineer combines strong troubleshooting skills, customer communication, and product knowledge to resolve escalations, improve customer experience, reduce recurring issues, and provide actionable feedback to internal teams. Responsibilities Serve as an escalation point for complex customer technical issues involving Jumio’s web, mobile, API, and SDK-based products. Analyze, troubleshoot, and reproduce customer-reported issues, identifying root cause and working toward resolution. Manage technical issues and escalations through completion, including customer updates and internal coordination. Perform technical certifications of customer API, web, and Android/iOS mobile SDK integrations before launch. Partner cross-functionally with Customer Success, Engineering, Product, Sales, and Account Management to answer technical questions, provide product guidance, and support customer outcomes. Work within cross-functional agile teams, collaborating closely with developers, product owners, operations, and other stakeholders. Contribute to Jumio’s internal and external knowledge base by producing technical documentation, troubleshooting guides, incident reports, and release notifications. Participate in standby coverage when required. Experience and Qualifications 3–5 years of experience in a customer-facing Technical Support, Technical Account Management, Customer Escalation, or technically focused Customer Success role. Experience handling customer escalations, providing frequent updates, and presenting findings to key account contacts. Strong troubleshooting and problem-solving skills with an analytical / QA mindset. Knowledge of web and mobile technologies, which may include REST, JSON, JavaScript, HTML, CSS, Java, jQuery, AngularJS, HTTPS, iOS, Android, React Native, or Flutter. Experience troubleshooting or certifying API, web, and Android/iOS mobile SDK implementations strongly preferred. Excellent technical communication skills for a business audience, with the ability to provide clear technical explanations. Ability to manage multiple priorities in a fast-paced environment. Proactive mindset with the ability to identify areas for improvement in workflows, support processes, and product experience. Team-oriented, self-motivated, and invested in continuous personal development. Comfortable working in a multicultural and geographically distributed organization. Experience with Jira, Confluence, Salesforce, and Power BI a plus. Availability for standby hours when required. @Work: This role can be based in Colombia and is remote. Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities: Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses. About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.  Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others. Applicant Data Privacy We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com. To apply: https://weworkremotely.com/remote-jobs/jumio-customer-escalation-engineer

Headquarters: Walnut Creek, California URL: https://vetsmovejunk.com/ About Vets Move Junk Vets Move Junk is a fast-growing, veteran-owned junk removal company serving communities across California. We pride ourselves on reliability, integrity, and exceptional customer service—while creating meaningful employment opportunities for veterans. This Is Not a Typical Customer Service Role If you’re a strong closer who thrives on turning conversations into revenue, this role is for you. We’re hiring an Inbound Sales Representative whose primary goal is simple: Convert as many inbound calls as possible into booked jobs—on the first call. You’ll be the voice of our company and the driving force behind turning customer inquiries into scheduled appointments. What You’ll Do Answer inbound calls and guide customers to book services in real time Take full ownership of each call—from inquiry to closed booking Ask smart, targeted questions to quickly understand customer needs Clearly relay our internal script for onsite estimates, using this as your tool to convert. Overcome objections and confidently close Schedule jobs accurately using CRM and dispatch software Coordinate with operations teams to ensure smooth execution Follow up on missed opportunities to capture additional revenue What We’re Looking For Proven experience in inbound sales, call center sales, or high-conversion roles Strong closing skills—you’re comfortable asking for the sale Confident and professional phone presence Ability to think on your feet and handle objections effectively Highly organized and tech-savvy (CRM experience preferred) Driven by performance, metrics, and results Bonus Points Experience in home services, moving, or logistics Track record of meeting or exceeding conversion or sales targets Comfortable in a fast-paced, high-volume call environment Compensation & Benefits $25-$28/hr based on experience Performance-based bonuses tied to conversion and bookings Growth opportunities as we expand across California Supportive, team-oriented environment Why Join Us At Vets Move Junk, your performance directly impacts company growth. Every call is an opportunity—and you’ll have the tools and support to succeed. If you’re motivated by results and enjoy closing deals, we want to hear from you. Job Type: Full-time Shift: 8 hour shift Day shift No nights To apply: https://weworkremotely.com/remote-jobs/vets-move-junk-inbound-sales-representative

Headquarters: Hoboken, NJ URL: https://www.memberspace.com/ MemberSpace is a SaaS that enables any website to become a membership business. We are a bootstrapped, profitable company that has been around for over 10 years. Our 10-person team is 100% remote, and we pride ourselves on being a low-stress and calm company with very few meetings. ✨ The Role We are looking for a full-time Senior React Developer to work on major aspects of our product’s user experience and front-end architecture. You will spend most of your time solving problems with code, but you’ll also be expected to think strategically about the product, understand customer needs, and contribute to the bigger goals of the business. All members of the team are encouraged to think about the strategic direction of the product, present their own ideas, and push back on others’ ideas in a respectful way. Our development process is loosely inspired by 37 Signal's Shape Up. We work in focused cycles where the goal is to ship something simple, lovable, and complete that feels high quality and genuinely useful to customers. Before each cycle, our Product Team shapes the work with feedback from everyone in the company. Then we take things week by week - watching scope carefully, cutting where needed, and staying focused on shipping. After each cycle, we use a cooldown period to fix high-priority issues, maintain and modernize the code, and ship smaller customer-facing improvements. You will own your front-end features and bug fixes from start to completion, including technical planning, implementation, testing, code review, and deployment to our staging and production pipelines. This often involves collaborating with various team members across the company.   ✨ Key Responsibilities Build and maintain major parts of the MemberSpace user interface using React, TypeScript, and modern front-end tooling. Collaborate with Rails developers to design and integrate with APIs. Maintain and improve our front-end codebase. Create reusable components and patterns that help us move faster without sacrificing quality. Write clear, thoughtful code that other developers can easily understand and build on. Help improve our front-end testing practices using tools like Cypress and Storybook. Participate in product discussions and contribute ideas for improving the customer experience. Work closely with support and leadership to understand customer problems and translate them into product improvements.   ✨ What We’re Looking For Full-time Senior React Developer who mostly overlaps with our core working hours of 10am to 6pm ET, Monday to Friday. Based in the Western Hemisphere (ideally USA) Excellent English communication skills, including writing and Zoom calls. Advanced React experience building and maintaining production applications. Strong TypeScript and modern JavaScript experience. Experience working with RESTful APIs and collaborating with back-end developers. Strong understanding of front-end architecture, component design, state management, performance, and browser behavior. Comfortable working across the product experience, from implementation details to broader UX and product decisions. You are comfortable working independently in a calm, low-meeting, remote environment. You care about customers and want to build software that helps real businesses succeed. We expect you to use AI tools thoughtfully to ship faster and improve your work, while trusting your judgment on which tools to use and when not to use them.   ✨ Our Current Tech Stack React & ES6 TypeScript Vite Storybook Cypress Ruby on Rails PostgreSQL Redis AWS Render GitHub Yarn + workspaces Swagger Semaphore-CI AWS S3 CloudFlare   ✨ Salary & Benefits Competitive salary based on experience. 100% remote working. Unlimited PTO (USA-only employees). 4% matching 401(k) (USA-only employees). Up to 100% premium coverage for medical, 100% coverage for dental and vision. Costs covered for continued learning opportunities, software, and equipment you may need to do your job.   To apply: https://weworkremotely.com/remote-jobs/memberspace-senior-react-developer

BGIS is currently seeking a Commissioning Agent to join the team as a member in UK.

Join a team that’s transforming mental healthcare.

Job Title: Employee Relations Manager Job Location: Remote, North Carolina, United States of America Job Location Type: Remote Job Contract Type: Full time Job Seniority Level: Environmental Conditions: Office Work Schedule: Standard (Mon-Fri) Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs a member of the Culture and Colleague Engagement platform, the Employee Relations (ER) Manager will be responsible for conducting sensitive investigations into potential policy and/or Code of Conduct violations.

ABOUT US BGIS is a leading provider of customized facility management and real estate services.

Overview:The Credentialing Coordinator plays a key role in the credentialing and onboarding processes for Tribeca Pediatrics providers, ensuring compliance with regulatory standards and organizational policies.

EXL USA Healthcare is seeking an IRF Auditor III to join our team.

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