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Sezzle: AML Compliance Analyst
Company: Location: Remote Published: 2026-10-06
Headquarters: Mexico, Remote
The salary range for this role is $1,800 - $2,300 per month (Gross in USD)
About Sezzle
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
About the role:
We are seeking a detail-oriented and proactive AML Compliance Analyst to support Sezzle’s Compliance Team. This role provides second-line oversight and day-to-day advisory support across a wide range of business activities by translating regulatory requirements into practical guidance, executing operational compliance reviews, and producing governance-ready documentation and reporting. This role plays a critical part in ensuring adherence to regulatory requirements and supporting the development of internal policies, standards and procedures, while fostering a culture of integrity and accountability across the organization.
What You'll Do:
Provide compliance advisory support to business partners on consumer finance and payments requirements; document guidance, decisions, and follow-ups.
Support the intake, tracking, and completion of Compliance Operations, Advisory, and Financial Crimes Compliance work (advisory requests, reviews, alerts/cases, and actions) using defined workflows and evidence standards.
Perform second-line oversight reviews of complaint handling for higher-risk channels (e.g., CFPB, BBB, and executive escalations) and contribute to complaint trend and root-cause analysis.
Support issues management governance by maintaining issue/action logs, validating remediation plans and evidence, and monitoring aging to closure.
Participate in change management oversight by reviewing initiatives for compliance impacts, control readiness, and required approvals/escalations.
Conduct pre-use compliance reviews of marketing and customer communications; identify required disclosures and risks (e.g., UDAAP, fair lending) and document results.
Assist with product development compliance assessments for new products and material initiatives; coordinate inputs, maintain risk/control documentation, and track conditions for launch.
Support third-party compliance activities for customer-facing vendors (e.g., due diligence documentation support, contract requirement tracking, ongoing monitoring).
Support Financial Crimes Compliance operations, including BSA/AML transaction monitoring, alert and case review, and disposition consistent with established procedures.
Assist with sanctions/OFAC screening and watchlist management, including reviewing potential matches, documenting dispositions, and escalating true or probable matches.
Support Customer Identification Program (CIP) and Customer Due Diligence/Enhanced Due Diligence (CDD/EDD) activities, including identity-verification exceptions, remediation of identity defects, and program control testing.
Assist in the preparation, documentation, and quality review of Suspicious Activity Report (SAR) narratives and supporting evidence, coordinating with investigators and escalating as appropriate.
Advise business, product, and operations partners on financial crimes requirements and control expectations for new and existing products, and document guidance and decisions.
Support responses to subpoenas and regulatory information requests, including FinCEN Section 314(a) inquiries.
Prepare clear written memos and governance-ready summaries (metrics, themes, escalations) for leadership and partner reporting.
Assist in gathering and delivering relevant information for internal and external regulatory reviews, examinations, audits, or other supervisory events.
Support additional compliance-related initiatives and projects as assigned.
Required Qualifications
Self-motivated, adaptable, and capable of working independently or collaboratively.
Solid understanding of regulatory frameworks, laws, and compliance requirements applicable to consumer financial products and services, including financial crimes requirements (BSA/AML, USA PATRIOT Act, and OFAC/sanctions).
Experience in compliance operations/advisory, risk management, quality assurance, or other control/oversight activities (planning, documentation, analysis, and reporting).
Strong written communication skills with the ability to produce clear documentation, memos, and evidence packages.
Strong project management and organizational skills, with the ability to prioritize effectively across multiple workstreams.
Analytical thinker with sound judgment and a proactive mindset; able to recommend practical solutions that mitigate risk and strengthen controls.
Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels and provide effective challenge and recommend practical solutions to mitigate risk and enhance controls.
High integrity, sound ethical judgment, and comfort escalating concerns when needed.
Working knowledge of Financial Crimes Compliance operations - transaction monitoring, alert/case management, sanctions screening, CIP/CDD, and SAR processes - or a demonstrated ability to learn them quickly.
Comfort working with high-volume data and structured review workflows.
Self-motivated, adaptable, and capable of working independently or collaboratively in a fast-moving environment.
Education & Experience
A BS/BA degree or higher in accounting, finance, business administration, legal studies, information systems, or a related field.
Minimum of 3 years of professional experience in consumer finance, fintech, banking, or another regulated environment preferred.
Financial industry compliance related certifications a plus (e.g. CAMS)
Experience supporting complaint management oversight, issues management, change management, marketing review, product compliance assessments, financial crimes compliance (BSA/AML, sanctions, CIP/CDD, and SAR support), or third-party oversight is highly desirable.
About You:
You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
You earn trust - you listen attentively, speak candidly, and treat others respectfully.
You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
#Li-remote
To apply: https://weworkremotely.com/remote-jobs/sezzle-aml-compliance-analyst
Stripe: Account Executive, Existing Business (Central Eastern Europe)
Company: Location: Remote Published: 2026-10-06
Headquarters: Poland - Remote OR Romania - Remote
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The CEE team is a highly consultative sales team that is responsible for the growth of Stripe’s largest customers within the region. We work with some of the most ambitious and fastest-growing companies in the world, including Booksy, Maczfit, and ElevenLabs - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses.
What you’ll do
As an Account Executive (Existing Business), you will create partnerships between Stripe and the most innovative and fastest-growing companies in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals.
Responsibilities
Work with existing Enterprise Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue
Own the full sales cycle, from business case development, deal structuring and negotiating, to close and activation
Own a named account list and develop account plans for winning and expanding business with high growth technology companies
Develop outbound strategies to create and nurture opportunities
Drive deal strategy and commercial negotiations for large, complex renewals
Develop relationships with executive stakeholders within your book of business
Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
7+ years of sales experience, preferably selling a highly technical product to enterprise customers, with a track record of top performance
Ability to understand technical requirements and craft solutions across multiple products
Ability to develop and execute account plans spanning multiple business units across complex organizations
A knack for working well with a wide range of people, both internally and externally
Strong presentation skills, particularly for in-person meetings with multiple stakeholders
Proven ability to lead complex negotiations involving bespoke commercial agreements
Superior verbal and written communication skills in English and in either Polish or Romanian
Ability to operate in a highly ambiguous and fast-paced environment
Strong interest in technology and a deep understanding of the space
Preferred Qualifications
Fluency in other CEE languages would be beneficial
Experience in fintech/payments is a plus, but not prerequisite
To apply: https://weworkremotely.com/remote-jobs/stripe-account-executive-existing-business-central-eastern-europe
Dropbox: Director of Media Strategy & Activation (Paid Media)
Company: Location: Remote Published: 2026-10-06
Headquarters: Remote - US: Select locations
Role Description
Dropbox is looking for a Director of Media to own our total media investment—performance and brand—under a single leader.
This leader will build a unified media strategy that brings performance marketing and brand investments together into one investment thesis and one operating model. They will own the media portfolio end-to-end, from upper-funnel brand campaigns through paid search, paid social, programmatic, mobile, and emerging channels, making investment tradeoffs as business priorities evolve.
The role also owns how the media organization operates, balancing in-house expertise, agency partnerships, and specialist support to maximize speed, quality, and impact.
The ideal candidate has worked on both sides of the industry—building media expertise at an agency before leading media inside a technology or high-growth company. They understand what great agency partnerships look like while also knowing how to build world-class internal capabilities.
This role sits at the center of Dropbox's growth strategy, connecting brand, performance marketing, Product Growth, Sales, and Marketing Data Science to drive measurable business outcomes.
Responsibilities
Unified Media Strategy. Build and own Dropbox's media strategy across brand and performance. Set the annual and quarterly investment thesis, define the channel portfolio, and make the tradeoff decisions on where spend moves and why.
Total Budget Ownership. Manage Dropbox's full media investment across paid search, paid social, programmatic, display, video, mobile, affiliate, and brand channels. Own planning, forecasting, pacing, and in-quarter reallocation against efficiency and growth targets.
Brand and Performance Integration. Align reach, frequency, creative strategy, and channel mix so brand and performance investment reinforce each other rather than compete. Partner closely with the Brand organization, which owns brand positioning and creative direction, to translate brand strategy into media execution.
Operating Model and Partnerships. Design and run the right mix of in-house capability and agency partnership. Own agency relationships, and build the internal muscle where needed.
AI-Enabled Media Operations. Develop and execute a point of view on where agentic and AI-enabled workflows belong in the media stack — creative production and testing velocity, audience modeling, budget allocation, bid strategy, reporting, and quality control. Make deliberate decisions about where machine judgment outperforms human judgment, and where it does not.
Connect Media to Revenue. Partner with Product Growth, Sales, and Marketing Data Science to connect media signals to downstream outcomes — activation, conversion, product-qualified leads, expansion, and retention. Build the acquisition layer of a unified self-serve and sales-assisted revenue system.
Measurement Rigor. Partner with Marketing Data Science on attribution, incrementality testing, and media mix modeling. Be a sophisticated consumer and challenger of measurement methodology, and translate complex performance tradeoffs into crisp, executive-ready recommendations.
Team Leadership. Lead and grow a team of channel and brand media leaders. Build clarity on what each person owns, how they are measured, and how their work ladders to revenue.
Requirements
10+ years in media, performance marketing, or digital marketing with increasing scope and leadership responsibility, at a high-growth B2B and/or B2C company
4+ years leading teams, including hiring, coaching, performance management, and org design
Deep, hands-on expertise across paid channels — search, paid social, programmatic, display, video, mobile — including planning, forecasting, budget pacing, audience design, and performance management
Experience owning brand media alongside performance media, with working knowledge of brand lift measurement, reach and frequency planning, and creative performance optimization
Track record managing significant media budgets with clear, demonstrated impact on acquisition efficiency, pipeline, or revenue
Experience managing agency and vendor ecosystems — scoping, selecting, and holding partners accountable — and building in-house capability where it creates advantage
Strong analytical fluency: attribution approaches, incrementality testing, MMM/MTA concepts, and unit economics (CAC, LTV, payback)
Experience marketing across self-serve, product-led, and sales-assisted motions, and adapting programs across consumer, SMB, and mid-market segments
Excellent executive communication: you can turn a complicated performance picture into a clear recommendation and defend it
Preferred Qualifications
Agency and in-house background. You built your craft agency-side and then brought that capability in-house at a technology or high-growth company. You have operated on both sides of the partnership.
AI and agentic media workflows. Demonstrated use of AI-enabled workflows in a media context — creative generation and testing, audience modeling, automated reporting, budget or bid optimization — with a clear view of where these tools create leverage and where they introduce risk. Candidates with less conventional experience will be strongly considered if they spike here.
Experience building a media strategy or media planning function
Familiarity with modern martech and adtech stacks: CDPs, marketing automation, attribution platforms, tagging and data governance
Experience navigating measurement disruption — privacy changes, cookie deprecation, first-party data strategy
Multi-product portfolio experience, including cross-sell and attach motions
International or EMEA media experience
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
Awareness: Understand yourself and others.
Judgment: Evaluate information and make decisions in complex situations.
Adaptability: Learn, adjust, and stay effective through change.
Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
CompensationUS Zone 1
This role is not available in Zone 1US Zone 2$205,800—$278,400 USDUS Zone 3$182,900—$247,500 USD
To apply: https://weworkremotely.com/remote-jobs/dropbox-director-of-media-strategy-activation-paid-media
Stripe: Account Executive, Enterprise (Grower)
Company: Location: Remote Published: 2026-10-06
Headquarters: US-San Francisco, US-Seattle, US-West Coast (Remote)
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
What you’ll do
As an Account Executive, Enterprise (Grower), you’ll be managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals.
Responsibilities
Work with existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue
Own the full sales cycle, from business case development, to deal structuring and negotiating, to close
Develop account plans and cross sell into your list of strategic customers, driving growth through expansion and new revenue streams
Drive deal strategy and commercial negotiations for large, complex renewals
Develop relationships with executive stakeholders within your book of business, deeply understanding problems they are solving and helping drive to solutions
Be responsible for account mapping and coordinating effective meetings with the appropriate external stakeholders expanding the customer relationship
Lead and contribute to team projects to develop and refine our sales process and help shape the Stripe sales culture
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
10+ years of sales experience, preferably selling a technical product, with a track record of top performance
8+ years leading complex sales cycles with Enterprise organizations required
Ability to understand technical requirements and craft solutions across multiple products
Ability to develop and execute account plans spanning multiple business units across complex organizations
A knack for working well with a wide range of people, both internally and externally
Strong presentation skills, particularly for in-person meetings with multiple stakeholders
Proven ability to lead complex negotiations involving bespoke commercial agreements
Superior verbal and written communication skills
Ability to operate in a highly ambiguous and fast-paced environment
Strong interest in technology and a deep understanding of the space
To apply: https://weworkremotely.com/remote-jobs/stripe-account-executive-enterprise-grower-1
Headquarters: Remote - United States
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.
The Notifications Platform (also known as Foundation) Team builds the durable infrastructure and services that power Reddit's push, email, and in-app notifications. We provide the APIs, eventing, delivery orchestration, preferences, templates, experimentation hooks, observability, and reliability foundations that enable product teams to reach Redditors with timely, trusted communications at scale.
We are looking for an Engineering Manager to lead our Notifications Platform team, shaping the systems that power the future of Notifications at Reddit. In this role, you will lead a team of software engineers responsible for building reliable, scalable platform capabilities used by notification experiences across Reddit. This is a high-impact team that enables product velocity, improves notification quality and reliability, and helps Reddit connect people to the communities and conversations they care about.
If building resilient, high-scale distributed systems that make Reddit Notifications dependable and easy to evolve excites you, then you’ve found the right place.
What You’ll Do
Lead the team that architects, builds, and operates the Notifications Platform/Foundations at Reddit.
Set technical direction for shared platform capabilities spanning notification APIs, eventing and workflow orchestration, delivery pipelines, user preferences, templates, experimentation, and observability.
Collaborate closely with adjacent Notifications ML teams to build and productionize ML-powered notification systems, providing the scalable platform and operational foundations they need.
Partner with product and engineering teams to define clear platform contracts, improve developer experience, and enable teams to launch notification experiences safely and efficiently.
Drive the full development lifecycle: design, develop, test, deploy, operate, and continuously improve highly available services.
Establish strong practices for reliability, scalability, performance, privacy, security, and operational excellence across the platform.
Build and maintain a diverse team that can collaborate across disciplines to find technical solutions to complex challenges.
Serve as a thought partner to product and upper management to ensure your team’s plans align with company goals.
Communicate your team’s work and set expectations with cross-functional stakeholders.
Help your engineers identify career goals and create development plans to achieve them.
You Have:
2+ years of experience building and managing engineering teams.
5+ years of experience as a Software Engineer or Engineering Manager building and operating large-scale distributed systems or platform services.
Deep understanding of distributed systems, service-oriented architectures, event-driven systems, and APIs in production; experience with notification, messaging, communications, or other high-volume delivery systems is a plus.
Hands-on experience with highly available, low-latency services and operational excellence practices.
Experience with cloud infrastructure, data storage, streaming or messaging systems, and observability tooling.
Experience setting technical direction for platform teams and balancing consistency, extensibility, and team autonomy.
Entrepreneurial and self-directed, innovative, results-oriented, biased towards action in fast-paced environments.
Able to communicate and discuss complex topics with technical and non-technical audiences.
Able to tackle ambiguous and undefined problems.
Benefits:
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.The base salary range for this position is:$217,000—$303,000 USDIn select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
To apply: https://weworkremotely.com/remote-jobs/reddit-engineering-manager-notifications-platform
Dropbox: Customer Success Manager — Japanese & Korean Speaking (Remote)
Company: Location: Remote Published: 2026-10-06
Headquarters: Remote - Japan
Role Description
As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. You will help customers realize measurable value from their investment while driving product adoption, retention, growth, and Net Revenue Retention (NRR).
You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of each customer’s business priorities, technical environment, key stakeholders, and evolving needs. Using customer insights, product adoption signals, stakeholder relationships, and demonstrated business value, you will proactively set priorities, address risks, and identify opportunities to strengthen the customer’s long-term partnership with Dropbox.
You will develop strong technical fluency across the Dropbox platform and engage confidently with IT administrators on product capabilities, security, configuration, integrations, governance, and customer workflows. You will help translate customers’ business and technical requirements into practical use cases, recommendations, and actionable insights for internal teams.
You will partner closely with Sales and cross-functional teams to align on account strategy, navigate technical and commercial complexities, mitigate renewal risks, identify appropriate growth opportunities, and deliver successful customer outcomes.
The successful candidate is results-driven, commercially minded, technically savvy, and customer-focused. They are comfortable navigating complex customer organizations, taking ownership of customer strategy, and influencing both technical and business stakeholders. They bring strong Customer Success experience and a demonstrated ability to drive adoption, manage risk, support successful renewals, and deliver measurable retention and growth outcomes in a B2B SaaS environment.
Responsibilities
Build strong relationships across customer organizations, serving as a trusted advisor to executive sponsors, business leaders, technical administrators, and other key stakeholders.
Take ownership of the customer strategy across an assigned portfolio, setting priorities and proactively driving adoption, value realization, stakeholder engagement, retention, and growth.
Develop strong technical fluency across the Dropbox platform and confidently engage with IT administrators on questions involving product capabilities, security, configuration, integrations, governance, and customer workflows.
Understand customers’ technical environments and business requirements, helping translate them into practical use cases, recommendations, and actionable feedback for internal teams.
Lead strategic customer engagements—including product education, use-case development, Success Business Reviews, and value-based renewal discussions—that connect Dropbox capabilities to business outcomes.
Partner closely with Sales and cross-functional teams to develop account strategies, remove technical and commercial blockers, mitigate renewal risks, and identify appropriate expansion opportunities.
Use customer feedback, product usage, business context, and stakeholder engagement to prioritize actions, represent the voice of the customer, and contribute to repeatable playbooks and best practices.
Requirements
4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role, with experience driving product adoption and business value, managing ongoing customer relationships, and engaging technical stakeholders.
Business and commercial acumen, with a willingness to develop the skills needed to own assigned customer renewals from 2027, including early renewal planning, commercial discussions, and coordination with Sales and relevant teams to support retention and identify appropriate growth opportunities.
Technical aptitude and product curiosity, with the ability to learn SaaS products, customer environments, configurations, and workflows. Comfortable engaging with IT administrators, investigating unfamiliar technical questions, and translating product capabilities into practical guidance.
Ability to build relationships across customer organizations, from technical administrators to executive stakeholders, and manage a portfolio across Japan and Korea. The initial allocation is expected to be approximately 80% Japan and 20% Korea, with flexibility to adjust based on business and customer needs.
Analytical and problem-solving skills, with the ability to use customer insights, usage data, and business context to assess customer health, identify renewal risks, prioritize actions, and recommend practical solutions.
A proactive self-starter who can ramp up quickly, seek out information, navigate ambiguity, and take ownership of moving customer plans forward without close day-to-day direction. Able to build effective working relationships and collaborate with Sales, Product, Support, Legal, Finance, and other teams.
Bachelor's degree or equivalent practical experience.
Fluent spoken and written Japanese, including business communication.
Business-level Korean and English.
Ability to engage customers in Japanese and Korean and collaborate with global teams in English.
Willingness to travel for customer visits in Japan and Korea, and internationally for company offsites and sales kickoffs.
Preferred Qualifications
Experience owning or contributing to customer renewals and retention, with examples of identifying risk, coordinating mitigation plans, demonstrating customer value, and supporting successful renewal outcomes.
Experience managing strategic customer relationships with multiple stakeholders, complex decision-making processes, and changing business priorities, ideally in Japan or Korea.
Experience developing and presenting executive business reviews that connect product adoption and customer outcomes to business value and continued investment.
Experience working with channel partners and navigating partner-led customer relationships.
Familiarity with CRM, customer-success, health-scoring, or renewal-management systems, and experience using customer usage data or ROI analysis to guide retention and growth opportunities.
Experience working with multiple SaaS products, and an interest in or familiarity with generative AI and related technologies.
Durable Skills
AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
Awareness: Understand yourself and others.
Judgment: Evaluate information and make decisions in complex situations.
Adaptability: Learn, adjust, and stay effective through change.
Connection: Communicate, collaborate, and build trust.
To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.
Compensation
To apply: https://weworkremotely.com/remote-jobs/dropbox-customer-success-manager-japanese-korean-speaking-remote
PagerDuty: Senior Director, Field Enablement
Company: Location: Remote Published: 2026-10-06
Headquarters: Remote (USA - San Francisco, CA)
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
ABOUT THE ROLE
PagerDuty is seeking a Sr. Director, Field Enablement to join our diverse, customer-focused team! As Sr. Director of Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations.
You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams' capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.
ABOUT PAGERDUTY
KEY RESPONSIBILITIES
Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders
Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market
Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills
Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams
Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution
Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes
Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business
Build out and scale enablement support functions for Customer Success and Partnerships organizations
Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations
Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence
Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot
Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others
Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.
Set key metrics to assess the impact of sales enablement efforts on sales performance
Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement
BASIC QUALIFICATIONS
Bachelor's degree in business, marketing, or a related field. MBA is a plus
10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles
5+ years of management experience leading and developing enablement teams
Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events
Experience implementing and maintaining content management platforms such as Highspot or Seismic
3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience
PREFERRED QUALIFICATIONS
Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices
Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels
Experience with Sales Operations and Salesforce.com
Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more
Analytical mindset with the ability to provide actionable insights
Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales
Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications
Detail and results-oriented with the ability to balance strategic planning and hands-on execution
Collaborative and team-oriented approach with the ability to work cross-functionally
Self-motivated and results-driven with a passion for driving sales excellence
Excel in creating and curating sales collateral, playbooks, training modules, and other resources to support the sales team
Have a track record of driving sales enablement initiatives across different regions and markets, understanding cultural nuances and local sales practices
The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
To apply: https://weworkremotely.com/remote-jobs/pagerduty-senior-director-field-enablement
Reddit: EMEA Insights Lead, Consumer and Commercial Strategy
Company: Location: Remote Published: 2026-10-06
Headquarters: Remote - Germany
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.
The Global Insights team serves as Reddit’s central hub of knowledge, responsible for translating first-party and third-party data into actionable insights about people, communities, and cultural conversations. The team plays a critical role in helping Sales, B2B Marketing, and Consumer Marketing teams articulate Reddit’s value to advertisers and consumers alike.
Reddit is seeking an EMEA Insights Lead to join our growing Global Insights team. This hybrid role will focus on both commercial and consumer insights, helping advertisers show up more strategically on Reddit while also supporting Reddit’s growth and positioning among consumers across the region.
As the first dedicated Insights hire in Germany, this person will become the definitive voice of Insights across DACH — serving as a trusted advisor and strategic partner to some of the world’s largest brands, agencies, and internal stakeholders. This role combines consumer intelligence, cultural strategy, brand positioning, commercial storytelling, and market expertise to help drive advertiser investment and audience growth across EMEA.
Reporting to the Global Insights Principal, this role will partner cross-functionally with Sales, Marketing, Communications, and Growth teams to shape how Reddit is understood in-market by both advertisers and consumers.
Responsibilities
Transform complex first-party and third-party data into persuasive, actionable narratives and strategic recommendations for advertisers and internal stakeholders.
Design hypothesis-driven research frameworks that identify the right business questions before selecting methodologies.
Conduct and synthesize mixed-methods research, including qualitative and quantitative approaches, to uncover cultural and consumer trends.
Strategy & Growth
Translate insights into compelling sales narratives, strategic positioning, and “why Reddit” stories that support advertiser acquisition and revenue growth.
Help brands understand how to succeed on Reddit through culturally informed audience and platform insights.
Support both advertiser growth and consumer growth initiatives by identifying opportunities to strengthen Reddit’s market position across EMEA.
Contribute to brand strategy development, positioning work, perception studies, and Jobs-to-be-Done (JTBD) frameworks.
Cultural Intelligence
Surface culturally relevant regional insights that inform marketing, communications, and growth strategies.
Develop a nuanced understanding of online communities, subcultures, and evolving social behaviors across fragmented EMEA markets.
Act as a subject matter expert on Reddit communities, internet culture, and platform behavior within the German and broader EMEA media landscape.
Storytelling & Thought Leadership
Create sharp, provocative, insight-led narratives that challenge conventional thinking and inspire action.
Represent Reddit at industry events, client presentations, keynote sessions, and thought leadership opportunities.
Influence senior stakeholders through concise, commercially relevant storytelling and strategic recommendations.
Qualifications
7-10+ years experience in consumer and market research, data analysis, consulting, strategy
Proven experience working in stakeholder-facing insights, strategy, analytics, or research teams within media owners, agencies, or platform organizations.
German and English language proficiency required; French is a plus.
Strong presentation and communication skills, with experience representing insights at high-profile consumer, B2B, and client-facing events.
Deep expertise in mixed-methodology research, including:
Qualitative methods (ethnography, focus groups, moderated and AI-moderated interviews, social listening)
Quantitative methods (survey design, segmentation, brand tracking, statistical analysis)
Strong understanding of the German media and advertising landscape
Ability to engage credibly with senior stakeholders across major German brands and media agencies.
Familiarity with platform analytics, first-party data, and syndicated tools such as GWI, Comscore, Ipsos, and survey research platforms.
Broad category fluency across key advertiser verticals including CPG, automotive, finance, technology, entertainment, and retail.
Working knowledge of the competitive platform landscape across EMEA.
Strong cultural intuition and curiosity around online behavior, digital communities, and emerging social trends across EMEA markets.
Comfortable navigating cross-functional priorities and collaborating across multiple internal teams.
Benefits
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
100% employer-funded retirement savings plan
Risk Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
To apply: https://weworkremotely.com/remote-jobs/reddit-emea-insights-lead-consumer-and-commercial-strategy
PagerDuty: Principal Solutions Consultant
Company: Location: Remote Published: 2026-10-06
Headquarters: Remote (USA)
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking a Principal Solutions Consultant to join our talented, customer-focused team! You will be a key strategic leader and the "technical face" of PagerDuty across the US region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won’t just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at the US’s most influential enterprises to redefine how they manage digital operations, resilience, and automation.
You will act as a bridge between our customers’ long-term strategic needs and PagerDuty’s product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.
Key Responsibilities
Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.
Who You Are
You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3–5 years.
You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.
You have a strong technical foundation. You understand the "pains" of the modern developer because you’ve lived them.
You don’t just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.
Minimum Qualifications
15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
Exceptional public speaking and written communication skills.
Ability to travel across the US and occasionally overseas.
Preferred Qualifications
Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions).
Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
To apply: https://weworkremotely.com/remote-jobs/pagerduty-principal-solutions-consultant
Headquarters: Remote - US
About the Job:
We’re looking for an Engineering Manager to lead LaunchDarkly’s Cloud Engineering team, the team responsible for the foundational infrastructure our products and engineering teams depend on.
Cloud Engineering owns LaunchDarkly’s AWS accounts and networking, multi-region Kubernetes infrastructure, Terraform and GitOps workflows, CockroachDB operations, disaster-recovery capabilities, and FedRAMP infrastructure posture. The team is small, senior, and recently rebuilt. This is a frontline leadership role for a manager who treats operational health as a top priority, leads calmly through incidents, and creates leverage through software, automation, and reliable paved paths.
In your first year, you’ll lead a marquee infrastructure insourcing program from planning through completion. The program’s cost savings will help fund additional team growth, giving you the opportunity to deliver meaningful business impact while strengthening the infrastructure behind LaunchDarkly’s next stage of scale.
This role combines people leadership, operational ownership, and technical judgment. You do not need to be the most senior individual contributor in the room, but you should be comfortable partnering with experienced engineers, guiding tradeoffs, and creating an environment where the team can do its best work.
Responsibilities:
Lead and develop a senior Cloud Engineering team, providing clear expectations, coaching, feedback, performance management, and career-development support.
Own the operational health of LaunchDarkly’s cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery.
Launch and deliver a multi-quarter infrastructure insourcing program, including sequencing work, managing dependencies, communicating milestones, and ensuring a successful transition.
Guide technical priorities and tradeoffs across AWS infrastructure, networking, multi-region Kubernetes, infrastructure as code, GitOps, datastore operations, and compliance-related infrastructure.
Build leverage through software, automation, and paved paths that help product engineering teams use infrastructure safely and independently.
Support migrations by providing guidance, patterns, and enablement while maintaining clear ownership boundaries with partner teams.
Establish team norms for effective AI-assisted engineering and identify opportunities to reduce operational toil through AI and automation.
Maintain team health and continuity through change, fostering an inclusive, collaborative, and accountable environment.
Partner with Service Frameworks, Core Platform, Revenue Platform, Data Platform, and product engineering teams on shared infrastructure priorities and cross-team dependencies.
Communicate roadmaps, operational risks, investment needs, and progress clearly to engineering leadership and cross-functional stakeholders.
Participate in hiring and team planning as the organization grows.
Qualifications:
2+ years of experience managing an infrastructure, platform engineering, or site reliability engineering team at a product company, including people management of an on-call team.
Demonstrated ownership of incident response, on-call health, and service-level objective frameworks for critical production systems.
Experience leading at least one multi-quarter infrastructure migration or insourcing program from planning through completion.
Technical fluency with AWS, Kubernetes, and infrastructure-as-code practices, with the judgment to guide discussions and tradeoffs with senior engineers.
Experience taking over an established team and maintaining engagement, performance, and retention through a leadership transition.
A clear point of view on team norms and practices for AI-assisted engineering.
Strong written and verbal communication skills, with the ability to explain technical and operational priorities to a range of audiences.
A thoughtful, calm, and accountable leadership approach, particularly during incidents and periods of change.
Nice to Haves
Experience with vendor negotiations or cloud cost management.
Experience supporting FedRAMP or other compliance-related infrastructure and operations.
Experience operating large-scale datastores or OLAP systems.
Experience growing a team through funded expansion.
Pay:
Target pay ranges based on Geographic Zones* for Level M2:
Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $191,800 - $263,670**
Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $172,600 - $237,270**
Zone 3: All other US locations - $163,000 - $224,070**
All Zones Inclusive of a 10% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
To apply: https://weworkremotely.com/remote-jobs/launchdarkly-engineering-manager-cloud-engineering
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