Headquarters: Remote URL: http://brighttax.com Role OverviewAs a Client Success Manager, you are the primary guide for clients throughout their journey with Bright!Tax. You serve as the main point of contact, ensuring each client feels informed, supported, and confident during what can often be a complex and stressful tax process.This role goes beyond traditional customer service. You create clarity, build trust, and keep projects moving forward by coordinating closely with our internal teams and communicating proactively with clients.You’ll work closely with our Tax Team, IRS Communications Team, and Client Success team to shepherd clients through the tax preparation process, ensure deliverables stay on track, and maintain the high service standards Bright!Tax is known for.The ideal candidate is organized, thoughtful, and calm under pressure, someone who enjoys helping people and takes pride in delivering an exceptional client experience.     Key Responsibilities   Client Communication & Relationship Management Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication. Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions. Ensure clients feel supported and informed throughout their engagement with Bright!Tax.   Process Coordination Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track. Monitor engagement progress using internal systems such as HubSpot and other workflow tools. Proactively identify potential delays or issues and escalate when needed.   Client Support & Problem Solving Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team. Help clients navigate the process smoothly by anticipating common questions and providing proactive guidance.   Client Experience Advocacy Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity. Contribute to ongoing discussions around improving client workflows, communication practices, and service delivery. Help identify opportunities to streamline processes and enhance the overall client experience.   What You Bring 2+ years of experience in client services, account management, customer success, or a similar client-facing role Exceptional written and verbal English communication skills — clear, warm, and professional Strong organizational and time-management skills with the ability to manage multiple clients and priorities Comfort working in a fully remote environment using digital collaboration tools A proactive mindset and a genuine desire to help others   Nice to Have Experience working in tax, accounting, or financial services Familiarity with CRM platforms such as HubSpot Experience supporting U.S. expatriate clients or working with globally distributed teams   Why Join Bright!Tax Work with purpose, helping Americans around the world navigate complex tax requirements Join a supportive and collaborative remote team Grow within a company that values learning, development, and thoughtful service Contribute to a client experience model that prioritizes clarity, trust, and professionalism To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager

Headquarters: Remote URL: https://brighttax.com/ Bright!Tax is hiring an Inbound Sales Representative to be the front door of the firm. Every prospective client who emails hello@brighttax.com, fills out a contact form, leaves a voicemail, or starts a chat will land with this person first. They'll triage that volume, route it well, and in select cases close it themselves with a quote.   Beyond the front door, this role grows our global referral network, runs voice-of-the-client outreach with current clients, and feeds insights to Marketing and Client Success that shape how we sell and how we serve.   The Reality You'll work in volume, ambiguity, and judgment. Some days you'll route forty contact form submissions and wrap by lunch. Other days you'll be on the phone with a referral partner in Singapore, untangling a complex lead's situation, and stitching together feedback themes from a dozen client conversations. The work is rarely the same shape twice.   You'll often be the most informed voice in the sales meeting, even if not the loudest. The pattern recognition you build at the front door—what objections we keep hearing, which referral sources actually convert, what prospects almost picked us instead—becomes some of the most valuable intelligence the firm has.   Role Details Status: Full-time Location: Remote; a few hours of overlap with EST business hours required Works alongside: Our Client Engagement Specialists — the live-call closers you'll hand qualified leads to Tools: HubSpot, Google Workspace, Typeform   What You'll Do Triage and route the front door. Be the first person in the loop for everything inbound — email, website chat, voicemail, contact forms. Capture context cleanly in HubSpot and hand off to the right Engagement Specialist or CSM with enough information that the next conversation feels seamless to the client. Qualify leads. Establish fit before our closers spend their time. A short qualification conversation — async or live — confirms what the prospect needs, whether Bright!Tax can serve it well, and where in the pipeline it belongs. When the situation is straightforward, you'll have authority to quote it yourself. Own referral data and hygiene. Make sure every referred lead is tagged, attributed to the right source, and tracked cleanly through the pipeline. Partner with our Client Engagement Manager on the network's growth as they lead partner development; you make sure we know what's actually working. Run voice-of-the-client outreach. Maintain a regular cadence of feedback conversations with current clients — what we did well, what almost made them choose someone else, what they tell other expats about us. Translate patterns into intelligence. Synthesize what you hear at the front door and from clients into themes that go to Marketing (for messaging) and Client Success (for service design). Be the connective tissue between three functions that don't always have time to talk to each other.   Who You Are Warm and patient by default. Kindness isn't a script for you, it's how you naturally show up. People feel seen when they interact with you, even over email. Disciplined about systems. HubSpot hygiene isn't a chore; it's how you make sure the team isn't dropping balls. You document things so others can find them later. Sharp about judgment. You can tell when something needs escalation and when it just needs handling. Most things you'll just handle. Commercially aware. You can read whether a lead is a real fit, and you can quote a service when the situation calls for it without losing your nerve. Pattern-minded. You're the kind of person who notices the third time something comes up and starts looking for the trend, not the kind who answers each ticket in isolation.   Requirements 2+ years in a client-facing role (sales, account management, customer success, or equivalent) Strong written communication — your emails should read as warm, clear, and human Comfort with CRM systems; HubSpot fluency strongly preferred Available for internal meetings during morning, US EST business hours Willingness to ramp quickly on US expat tax fundamentals — you don't need credentials, but you need to learn enough to triage and qualify with confidence   Join Us This is one of the most cross-functional roles at Bright!Tax. You'll touch Sales, Marketing, Client Success, and the leadership team's strategic priorities. If you enjoy connecting dots across teams, and you genuinely care about how clients experience us from the very first interaction, this is a role you'll grow in for years. To apply: https://weworkremotely.com/remote-jobs/bright-tax-inbound-sales-representative

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About GodaWe are Goda, a fast-growing DTC brand in the fragrance and skincare space, selling across the US and globally. Our hero products built a loyal customer base across our markets, and we're scaling fast.We run paid social at high volume, which means a steady stream of new customers discovering us every day. Our CS team is the bridge between that first purchase and a customer who comes back, subscribes, and tells their friends. That's not a small job, and we don't treat it like one. The RoleYou'll be handling customer inquiries for our brand across your assigned market - tickets, order issues, social comments, email queries, and anything in between. Our CS team aims to resolve customer queries fast, communicate clearly, and protect the trust we've built with our customers.You'll work within our helpdesk systems, follow established SOPs, and coordinate directly with our fulfillment partners when orders need intervention.You'll report to the CS Manager and be held to clear SLA standards and quality benchmarks. This isn't a reactive, clear-the-queue role. We expect you to take ownership, flag patterns, and escalate intelligently. What You'll Be DoingTicket & Query Management• Managing inbound customer tickets for Goda via our helpdesk platform — responding within SLA targets across email and social channels• Resolving order issues end-to-end: delayed shipments, missing packages, failed deliveries, returns, refunds, and subscription queries related to our product lines• On top of our AI tools, you’ll be handling social media comments and DMs for with a tone that's helpful, human, and on-brand (the human side of CS)• Following our SOPs precisely, while applying good judgment when a situation isn't covered by the script• Escalating complex, sensitive, or high-value cases to the CS Manager through the correct internal channels without letting things sit too longFulfillment Coordination• Coordinating with our fulfillment partners on order status, shipment errors, and reshipment requests• Identifying and flagging recurring fulfillment issues - carrier failures, address errors, or delivery pattern problems to the CS Manager for operational review• Keeping customers proactively informed on order updates, especially during delays, rather than waiting for them to follow up• Logging shipment issues accurately so the team has full visibility on what's happening across each marketQuality & Accountability• Meeting daily and weekly resolution targets as set by the CS Manager• Surfacing recurring customer complaints and issue trends so root causes get fixed, not just individual tickets• Contributing to SOP improvements when you identify gaps - we build this togetherHow We Measure Your Performance•   First response time and overall resolution time against our brand’s SLA targets•   Customer satisfaction score (CSAT) on resolved tickets•   Resolution rate - tickets fully closed versus reopenedMust-Haves•   Prior experience in a customer support role - DTC or e-commerce experience strongly preferred•   Clear, confident written English, you write like a person who actually cares, not a copy-paste machine•   Comfortable working within a helpdesk or ticketing systems (any platform experience is a plus; we'll train you on ours)•   Calm under pressure, our customers are passionate about our products, and when something goes wrong, they want it fixed quickly; you can hold that without matching their frustration•   Highly detail-oriented ( order numbers, tracking references, refund amounts, product SKUs; accuracy matters and mistakes are visible)•   Proactive mindset - you flag problems before they become escalationsInstant No's•   Slow response times or leaving tickets unresolved without a clear next step (our SLAs exist for a reason)•   You over-rely on generic templates or pre-set AI responses in the system that don't address the customer's actual issue -> our customers notice, and it damages the brand•   Low accountability - if something goes wrong, we need to know immediately, not find out when it surfaces publicly on social•   Careless with order details >  wrong SKUs, incorrect refund amounts, or inaccurate tracking information are not acceptable•   Competitive salary based on market and experience•   Fully remote, work from within your assigned market's timezone•   Clear growth path within our CS team and retention function•   Structured SOPs, proper tooling, and a CS team that's being built to the right standard

📋 Medical Records & Health Information Manager📍 Remote | Full-Time $75,000-$80,000Help Build the Future of Health Information Management at Backpack Healthcare! 🎒💙At Backpack Healthcare, we're transforming access to behavioral healthcare for children, adolescents, and families. As we continue expanding across multiple states, we're looking for an experienced Medical Records & Health Information Manager to build and lead our Health Information Management (HIM) function from the ground up.This is more than a traditional medical records role—it's an opportunity to create scalable processes, influence organizational strategy, and ensure the highest standards of privacy, compliance, and patient care.If you're passionate about health information management, love building efficient systems, and thrive in a collaborative, fast-growing environment, we'd love to meet you!🌟 What You'll DoAs our Medical Records & Health Information Manager, you'll:📂 Lead all medical records and release of information operations🔒 Ensure compliance with HIPAA, state regulations, payer requirements, and CARF standards⚙️ Design and implement scalable HIM workflows, policies, and tracking systems📈 Develop reporting metrics to improve efficiency, accuracy, and turnaround times🤝 Partner with Compliance, Legal, Clinical Operations, Technology, and Quality teams🎓 Train and support staff on medical records processes, documentation standards, and privacy best practices🛡️ Serve as the organization's subject matter expert for health information management

🧠 Kentucky Licensed Mental Health Therapist (Part-Time)📍 Remote | Kentucky License RequiredHelp Expand Access to Mental Healthcare Across Kentucky 💙🎒Backpack Healthcare is growing in Kentucky, and we're looking for compassionate, dedicated therapists who want to make a meaningful impact while enjoying the flexibility of working from home.We provide high-quality virtual mental health services to children, adolescents, and young adults, making care more accessible for families across the state. As a clinician-led, minority-owned organization, we're committed to supporting both our clients and the therapists who care for them.If you're passionate about working with youth, value work-life balance, and want to be part of a collaborative, mission-driven team—we'd love to meet you!🌟 What You'll DoYou'll provide 15–22 telehealth sessions per week, delivering individual and family therapy to children, adolescents, and young adults throughout Kentucky.Most clinicians see clients during weekday afternoons and evenings (2:00–9:00 PM EST), with weekend availability welcomed. You create your schedule—we provide the referrals, administrative support, billing, and credentialing.Your day-to-day includes:🩺 Conducting comprehensive behavioral health assessments📝 Developing individualized, trauma-informed treatment plans💻 Providing evidence-based individual and family therapy via secure telehealth🤝 Collaborating with our interdisciplinary care team, including therapists, PMHNPs, psychiatrists, and care coordinators📋 Completing timely, accurate cl

About UsBetches Media is the ultimate digital media and lifestyle destination for women. As a pioneer in the humor and entertainment space, we’ve built a powerful platform that connects with over 250M fans across social media, podcasts, web, events, and e-commerce. Our funny, honest, and candid approach resonates with women globally, creating a one-of-a-kind community.Now as a part of LBG Media, Betches is in an exciting new chapter, leveraging the global reach and innovation of our parent company to push the boundaries of creative media.This is your opportunity to be at the forefront of shaping the future of Betches Media and propel the brand through its next phase of growth.DescriptionDo you want to put your vast knowledge of random pop culture and online trends to use? Do you wish your endless TikTok scrolling counted as “research”? Would you rather edit a video than write a cover letter? Then you may be perfect for this role. Betches Media is looking for a Video Editor to add to our team!The ideal candidate is a highly skilled video podcast editor who is proficient in editing both long-form and short-form podcast content across Betches Media platforms via Spotify, YouTube, Instagram & TikTok. You will play a major part in the post production of short form social media edits and longform multicam podcast edits, as well as the post production of podcast audio.Our video podcast editors will work hand-in-hand with producers to develop dynamic content with an eye towards social, and should be excited to infuse their edits with as much creativity as possible. They also should be knowledgeable about the video podcast space, and what works across video platforms. Our editors will also work closely with our social and motion graphics team to ensure our end product is both high-quality and primed for virality.This role will report into the Associate Director of Production.Roles & ResponsibilitiesEdit longform video podcasts under tight deadlines, using impeccable creative instincts and industry best practices. Apply revisions and work closely with the Producer to apply episode notes.Work closely with the Producer to prep video podcasts episodes to be published on podcasting platforms.Edit a variety of social clips for distribution across multiple platforms such as Instagram, TikTok, and Youtube Shorts.Focus on maximizing the reach and engagement of your shows, working closely with producers to select and create the most engaging social clips possible.Drive all aspects of the video post-production process from ingesting footage, cleaning up audio, color correction, to exporting for final delivery.Edit multiple videos lengths and sizes from end-to-end and format according to asset needs.Work closely with the Associate Director and Senior Editor to prioritize workflows, follow the post-production calendar closely, and keep projects on schedule.Work closely with a Producer on a number of projects to align on editorial and creative output of projects.QualificationsExperience editing short-form social videos, interviews, and long-form content.Proficiency in Adobe Suite (Premiere, Photoshop, After Effects, etc.).Strong understanding of visual storytelling, composition, and typography.Ability to organize footage, execute final cuts, and manage post-production.Knowledge of key framing, multicam editing, and audio post-production.Experience working within brand guidelines to ensure consistency.Strong communication, collaboration, and multitasking skills.Ability to stay ahead of social media trends and bring new ideas.Previous experience in video editing, media, or graphic design is a plus.After Effects and audio engineering experience is a plus.Comedic background or interest in comedy is a plus. CompensationThe expected hourly rate for this role is between $40 - $45, and a commitment of up to 20 hours per week.Our DEI+ CommitmentAt Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities. We believe that true creativity and knowledge emerge when diversity and inclusion are fully embraced. We strive to create a workforce that reflects the diversity of our clients and our communities, recognizing that our journey towards excellence is ongoing. Together, we aim to foster an environment where everyone can contribute to and benefit from our shared success.

Company Description Original Peptide supplies high-quality peptides designed to support strength, energy, recovery, cognitive optimization, and overall wellness research. The company emphasizes rigorous standards of quality, purity, and accessibility, offering trusted compounds to individuals pursuing advanced health and performance goals. Its product range spans muscle support, metabolic balance, and restorative wellness applications, enabling customers to explore innovative approaches to well-being. Original Peptide is committed to providing reliable, cutting-edge tools backed by careful formulation and a strong focus on customer care.Role Description The Chief Growth Officer (CGO) is a full-time, remote role responsible for driving revenue growth, market expansion, and brand visibility for Original Peptide. This role oversees integrated growth strategies across sales, business development, and marketing, ensuring alignment with company objectives and regulatory considerations in the wellness and research sectors. Day-to-day responsibilities include developing and executing growth plans, optimizing customer acquisition and retention, managing sales pipelines, and identifying new market opportunities and strategic partnerships. The CGO will collaborate closely with leadership to set performance targets, analyze data and KPIs, refine pricing and positioning, and guide cross-functional teams toward sustainable, scalable growth. The role also involves staying informed about industry trends, competitive dynamics, and customer needs to inform product and go-to-market strategies.QualificationsDemonstrated expertise in Sales and Sales Management, including building high-performing teams and managing end-to-end sales cycles.Strong Business Development skills, with experience identifying, negotiating, and managing strategic partnerships and new market opportunities.Proficiency in Marketing and Digital Marketing, including campaign strategy, performance measurement, and brand positioning across channels.Proven ability to develop and execute data-driven growth strategies, using analytics and KPIs to inform decisions and optimize outcomes.Experience in health, wellness, life sciences, or related industries is highly beneficial, with familiarity around compliant growth practices.Excellent leadership, communication, and cross-functional collaboration skills, with the ability to work effectively in a remote, fast-paced environment.Bachelor’s degree in Business, Marketing, or a related field; an advanced degree (MBA or equivalent) is a plus.Recruit train and manage a national network of independent sales representatives Negotiate large commercial agreements. Procure new clinic and med-spa and similar accountsMarketing - Coordinate with marketing to generate qualified leads.Improve conversion rates.Align campaigns with sales objectives.