Headquarters: Santee, California, United States URL: https://vistafulfillmentgroup.com/ Remote — United States OnlyFull-Time | 40 Hours/WeekHourly Rate: $30-$40/hour, depending on experienceBenefits: Medical and dental benefits availableReports To: COO About the Role Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation. This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM. This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support. We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom's AI agent, including setup, flow design, automation planning, content structure, and implementation. Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance. Preferred Experience Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation. Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments. Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows. Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards. Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic. Ideal Candidate The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system. This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality. We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12-24 hours. Location Remote, United States only. Requirements Key Responsibilities Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support. Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity. Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours. Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths. Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization. Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements. Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities. Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support. Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals. Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership. Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly. Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues. Required Qualifications Must be located in the United States. Bachelor's degree required. Experience managing customer support teams of at least 10 people. Minimum 3 years of hands-on Intercom experience. Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization. Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance. Experience managing chat, email, and phone support teams. Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes. Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements. Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed. Excellent written and verbal communication skills. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Benefits This is a full-time hourly role with a rate of $30-$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability. Medical and dental benefits are available. To apply: https://weworkremotely.com/remote-jobs/vista-fulfillment-group-customer-support-operations-manager-intercom-fin-ai

About ReductoReducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.We’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms.Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital.The OpportunityLet us know what you want to do! We hire for talent and ambition first.About ReductoNearly 80% of enterprise data is in unstructured formats like PDFsPDFs are the status quo for enterprise knowledge in nearly every industry. Insurance claims, financial statements, invoices, and health records are all stored in a structure that’s simply impractical for use in digital workflows. This isn’t an inconvenience—it’s a critical bottleneck that leads to dozens of wasted hours every week.Traditional approaches fail at reliably extracting information in complex PDFsOCR and even more sophisticated ML approaches work for simple text documents but are unreliable for anything more complex. Text from different columns are jumbled together, figures are ignored, and tables are a nightmare to get right. Overcoming this usually requires a large engineering effort dedicated to building specialized pipelines for every document type you work with.Reducto breaks document layouts into subsections and then contextually parses each depending on the type of content.This Is Made Possible By a Combination Of Vision Models, LLMs, And a Suite Of Heuristics We Built Over Time. Put Simply, We Can Help You:Accurately extract text and tables even with nonstandard layoutsAutomatically convert graphs to tabular data and summarize images in documentsExtract important fields from complex forms with simple, natural language instructionsBuild powerful retrieval pipelines using Reducto’s document metadataIntelligently chunk information using the document’s layout dataBenefits at ReductoAt Reducto, we’re invested in the well-being and growth of our team. Here’s what we currently offer:Unlimited PTO: We believe great work requires recharging.Lunch: Receive a free lunch to eat with your teammates daily at the officeReimbursed Transportation: Provide us with your receipts and we’ll take care of the costsInsurance: Generous health insurance covering medical, dental, and vision.Health and Wellness Budget: We provide up to $150/mo reimbursement for health and wellness spending, such as gym memberships, fitness classes, or similar.Parental Leave: Work with us to build a leave schedule that works for you and your familyReducto is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Compensation:Hourly Wage: $23-$25 per hourOvertime Wage: $34.5-$37.5 per hourAre you a natural with kids? Whether you're a seasoned nanny, babysitter, daycare pro, retired teacher, or simply someone who loves spending time with children, we want YOU on our on-call nanny squad! Forget boring job descriptions — we're about meaningful connections, joyful moments, and making families' lives easier. Ready to dive in? Let’s make magic together!About us:For more than 20 years, Jovie Nannies + Sitters has been a trusted partner for parents seeking childcare solutions from full or part-time nannies to fun-filled sitters to on-call backup childcare. Join us if you're ready for a rewarding journey! Jovie is all about community and purpose, providing nannies and sitters with training, resources, and support to boost their childcare skills and confidence. Jovie provides equal employment opportunities to all – we celebrate diversity! 🌈Real-Life Reviews:“One of the best environments and people-group that I have ever worked for.” ⭐⭐⭐⭐⭐Google“Jovie has great management and safe families.” ⭐⭐⭐⭐⭐Indeed“This job has been a godsend as it got my foot in the door in the childcare industry and has sustained me living on my own.” ⭐⭐⭐⭐⭐GlassdoorAbout You:You genuinely enjoy children and are an engaging, creative, child-focused individual who is willing to have fun, play, read, do arts and crafts, and similar activities in families' homesYou value communication with parents and coworkersYou’re available at least three days per week to work between 7am - 7pmYou have a reliable vehicle and a valid driver's license for transportation You are able to assist with school homework (up to 5th-grade Math and English assignments)You bring at least 1 year of day-to-day childcare experience with children ages infant and upYou can provide our team with 3 references, 2 related to working with children, paid or unpaid, as well as 1 character referenceYou’re at least 18 years of age or olderReliability is important to you and families can depend on you Job Benefits:Earn Reward points for gift cards to Target, Door Dash, Lululemon, Starbucks and more through family feedback, taking last minute shifts, on-time arrival, and special contestsEmployer-sponsored CPR/First Aid and California TrustlineEnjoy opportunities to advance in the childcare field and have the first chance to be placed with families seeking one consistent nannyHealth care stipend, PTO, Paid Holidays, and Retirement Savings MatchingLegal pay with bi-weekly direct deposit; accrued sick time; Worker’s Comp insuranceMeet new families and build requested and repeat assignmentsMy Jovie App for setting your schedule and keeping assignment details organizedOpportunities for overtime paid at 1.5 times hourly wagePaid training and professional developmentRegular wage increasesSupport from our experienced staffing team who works to get you all the hours you need! Or view our calendar of open assignments and self-select the jobs you wantSupport, mentorship, team atmosphere, and engaged leadershipVetted families who value the professional care that comes from a professional placement agencyWork within pre-determined locations and with favorite familiesYou’ll receive a Kid-Kit filled with age-appropriate activities and games that you will bring to childcare assignments Job Certifications:First Aid and CPRHigh School Diploma or GED Working Conditions and Requirements:Work environment will be active, kid-centric and includes clean up of activitiesPart of each day may be spent outside, weather permitting, and will be active playPosition involves regular lifting, bending, squatting, reaching and pushingMust be able to lift 35 pounds safelyMust be able to get up from and down to the floor numerous times throughout the dayWill need to be able to react quickly to certain situationsMay need to react to emergent situations in a calm, effective and safe manner Ready to Make a Difference?Join a team that values YOU! We’re here to make sure you feel supported, appreciated, and excited to bring joy to families in your community.Let’s make childhood magic happen — together!Powered by JazzHR5EIPkI35yt

Somos una empresa peruana en constante crecimiento dentro del mercado de telecomunicaciones, reconocida por ofrecer oportunidades laborales en modalidad 100% virtual Nos caracterizamos por nuestra alta calidad de servicio y por trabajar de la mano con socios estratégicos líderes del sector, lo que nos permite brindar a nuestros colaboradores estabilidad laboral en planilla completa, atractivas comisiones y oportunidades reales de desarrollo profesional.Hoy seguimos expandiéndonos y buscamos talentos comprometidos que deseen crecer junto a nosotros en un entorno dinámico, digital y orientado a resultados.💙 Buscamos talento como tú para formar parte de nuestro equipo como: 📣 ¡ASESOR DE VENTAS MOVISTAR – TELEOPERADOR PREPAGO (PÚBLICO MEXICANO)!📌 Objetivo Del PuestoBrindar atención telefónica a clientes Movistar, promoviendo y cerrando ventas de servicios de telefonía prepago, cumpliendo metas comerciales y estándares de calidad, contribuyendo al crecimiento del negocio. 📌 FUNCIONES:Realizar llamadas a clientes potenciales y actuales.Promocionar servicios Movistar en modalidad prepago.Cerrar ventas siguiendo protocolos establecidos.Cumplir metas de ventas, calidad y productividad.📌 Horario De TrabajoLunes a sábado de 10:00 AM A 7:00 PM (45 min de break + 15 min de SS.HH)Descanso fijo domingos y días festivos📌 RequisitosMayor de 18 añosExperiencia en ventas o Call Center (deseable, no indispensable).Contar con laptop o PC para propia con Internet (no datos móviles)📌 BeneficiosPLANILLA COMPLETA desde el primer día* (Asignación Familiar, CTS , Gratificación, etc. )Sueldo fijo S/1,130 + COMISIONES ILIMITADASActivaciones de ventas , dinámicas (DESDE EL OJT)Capacitación remota y pagada (12 días)*Línea de carrera + convenios corporativos y educativos

About TheoriaTheoria Medical is leading the charge in healthcare innovation and quality of care - offering a unique blend of medical excellence and technological advancement, serving the post-acute sector. Our network includes multispecialty physician services covering skilled nursing facilities across the country.We are currently seeking a Sourcing Specialist, to find providers serving local skilled nursing facilities within a close-knit, mission-driven care community.Essential Functions & ResponsibilitiesCandidate DiscoveryDevelop and execute targeted sourcing strategies for active and passive candidates.Utilize recruitment tools on platforms like LinkedIn Recruiter, Greenhouse, Practice Match and Doc Café.Conduct comprehensive market research to map talent pools and target competitive companies.Capitalizing on prior sourcing experience to add a creative flair to attract talent when needed. Craft high-converting, personalized outreach campaigns to engage cold leads.Act as the primary, high-charisma ambassador of our employer brand via written communications.Follow-ups with active and passive candidates.Populate and organize Greenhouse (ATS).Deliver talent pipelines to champion company initiatives.Schedule interviews for the recruiters.Compensation and Benefits:Paid vacation and sick leavesCompetitive compensation packageBenefits include: medical benefits, PTO, paid holidaysOvertime availableRequired Skills & QualificationsExperience: 2–3 years of dedicated talent sourcing or full-cycle recruiting experience preferably in the healthcare industry.System Familiarity: Hands-on experience working inside mainstream ATS platform layouts (Greenhouse).Communication: Exceptional writing skills tailored toward creating catchy, professional email and text messages.Mindset: Highly resilient attitude paired with data-driven problem-solving habits.Employee must be able to perform the essential functions of this p

About the TeamThe Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way. The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them.From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.About the RoleWe're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.You're excited about this opportunity because you will…Own the bank partner relationship portfolio: manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmapsRun money movement at scale: own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.Lead banking operations executio

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description:Shield AI is seeking a driven and mission focused Business Development Manager to drive growth across the United States Marine Corps (USMC) enterprise by delivering autonomous systems that solve real operational challenges for the warfighter.This role owns the USMC pipeline and bookings target across Shield AI’s autonomy software and unmanned systems portfolio. You will drive opportunities from initial engagement through contract award, partnering with USMC stakeholders and internal teams to convert operational needs into funded procurement. This is a quota-carrying role with significant upside tied directly to USMC revenue growth.The ideal candidate is a high energy seller who thrives in complex defense sales environments and is motivated by building pipeline, advancing opportunities, and closing deals that deliver real operational capability.This role partners closely with Shield AI’s growth team which includes former senior military leaders who provide strategic insight, acquisition expertise, and access across the USMC ecosystem. While the growth team supports market strategy and introductions, the Business Development Manager owns opportunity execution and revenue outcomes.This role is ideal for individuals who thrive in high ownership environments and are motivated by building new markets and closing complex deals.\nWhat you'll do:Own and execute the USMC go-to-market strategy to drive pipeline creation, opportunity advancement, and bookings across Shield AI’s full product portfolio.Carry full accountability for the USMC revenue number, including pipeline health, opportunity progression, forecast accuracy, and closed bookings.Identify, shape, and pursue new opportunities across USMC program offices, operational units, and modernization initiatives.Build and maintain a qualified pipeline of USMC opportunities from early engagement through contract award.Own the full sales cycle from initial engagement through contract award with accountability for closing revenue and achieving USMC quota targets.Work directly with USMC stakeholders to translate operational challenges into funded procurement opportunities that deploy Shield AI capabilities into the field.Operate with urgency to advance opportunities and accelerate the transition of Shield AI capabilities from evaluation to program of record.Develop trusted relationships with USMC program managers, operational leaders, and acquisition stakeholders.Partner with Shield AI growth advisors who provide USMC domain expertise, acquisition insight, and senior level access.Coordinate internal teams including engineering, product, program management, and capture resources to support opportunity execution.Lead opportunity strategy and deal progression including shaping customer requirements, developing capture plans, and supporting proposal efforts.Maintain accurate pipeline forecasting and revenue projections.Drive adoption of fielded capabilities that deliver immediate operational value to USMC customers.Required qualifications:Bachelor’s degree and experience in defense sales, business development, or military operations.Demonstrated ability to independently build pipeline and close deals in complex government sales environments.Experience working with USMC customers, program offices, or operational units.Strong understanding of military operations and familiarity with Department of Defense procurement processes.Ability to manage multiple opportunities simultaneously and drive deals through long and complex sales cycles.Strong communication and relationship building skills with both technical and operational stakeholders.Ability to translate operational needs into solution driven sales opportunities.Ability to obtain TS/SCI Clearance – Active Secret or Top Secret Clearance preferred.Located near major USMC commands with travel up to 50% of the time to additional USMC installations and program offices.\n$270,000 - $400,000 a year\n#LI-KC5#LEFull-time regular employee offer package:Pay within range listed + Bonus + Benefits + EquityTemporary employee offer package:Pay within range listed above + temporary benefits package (applicable after 60 days of employment)Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ###Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

What's the Short Version?A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology. What Will You Be Doing?Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.Learn computer system applications to accurately process transactions and maintain customer data.Educate customers on products and services via phone, email, and chat communications.Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.Build and maintain positive relationships with internal customers and team members.Stay informed on all communications and training to ensure accurate protocols are followed.Build knowledge of relevant company products, processes, programs and technology.Participate in other related duties and projects as assigned by the supervisor or manager.Perform other duties as assigned.Comply with all policies and standards. What Are We Looking For?Less than 1 year of customer service experienceStrong verbal and written communication skills.Ability to multi-task and be detail oriented.Results orientated with a strong sense of accountability and urgency.Ability to meet accuracy and productivity expectations.Displays strong organizational and time-management skills.Demonstrates the ability to consistently work well in a team environment.Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus. What's Our Offer? Salary Range: You`ll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00

Role OverviewLeapXpert is looking for an exceptional Head of Product Marketing to own and elevate how we position, launch, and communicate the value of our platform across enterprise customers, partners, analysts, and the market at large.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.Position Overview:The Senior Director, Global Delivery Services leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes. This role oversees a global delivery organization, drives performance through governance and key metrics, and partners with cross-functional teams to support customer success. The position is critical to maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions.Work Arrangement: RemoteThis role requires the individual to be based in UK Time Zone (GMT/BST)