Headquarters: Anguilla URL: http://sparixglobal.com Job Title - MSD 365 Customer Relationship Management (CRM) Lead Experience Required - 10+ Years Timezone - EST (Approx 6:30 PM IST to start, 8 hours a day) Work Mode: Remote Description of Duties Study and understand the PTC's current, plus desired, Microsoft CE application, configurations, and technologies. Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies. Architect and build a roadmap for delivery. Assign work and manage and mentor a team of CRM and full stack developers. Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project. Advise PTC leadership on current trends in Microsoft CE applications and functionalities. Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders. Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making. Architect, and Develop Microsoft CE customizations and configurations to meet PTC's functionality needs. Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem. Act as an expert for Data Migration to Microsoft CRM. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC. Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all PTC standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as related to this position and role and assigned by the PTC. Minimum Experience 10 years of Microsoft CE application software systems implementation experience. 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services. 5 years as a Microsoft certified FastTrack solution architect for business applications. 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications. Delivered 2 projects as a certified FastTrack project for Business Applications. Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment. Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction. Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies. Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems. Proven implementation experience in developing integrations with ERP systems and data repositories. Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled. Strong understanding of Human Centered Design Approach for product development Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint. Proficient in the Microsoft ADO Testing Module. Equivalent combination of education and/or experience may be accepted. Required Skillset The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect. Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience. Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment. Desired Skillset Additional beneficial skills include: Enterprise Business Solutions, specifically SAP projects. ITIL / ITSM practices and methodologies. Certifications / Education Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted. Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio. 5+ years as a Microsoft-certified solution architect for business applications. Azure AI Fundamentals certification or similar AI or Machine Learning certifications. Microsoft Dynamics-related certifications. Equivalent combination of education and/or experience may be accepted. While sharing the profile of your resource, share the updated LinkedIn ID's of candidates aligned with the CV and the skill matrix table mentioned below, too Technology / Skill Area Candidate Experience (Years) Self Rating (Out of 10) 1 Overall Years of Experience 2 Relevant Experience 3 Microsoft Dynamics 365 CE / Microsoft CE /10 4 D365 CE Application Development / Architecture /10 5 Microsoft Power Platform /10 6 FastTrack Solution Architect – Business Applications /10 7 .NET Development /10 8 JavaScript /10 9 Python /10 10 React /10 11 SSIS /10 12 SSRS / Reporting Services /10 13 Azure AI Services / Machine Learning /10 14 Copilot / AI-driven Chatbots / Virtual Assistants /10 15 Dynamics 365 Contact Centre /10 16 Data Migration to Microsoft CRM /10 17 ERP Integration / SAP ERP /10 To apply: https://weworkremotely.com/remote-jobs/sparix-global-msd-365-customer-relationship-management-crm-lead-1

Headquarters: Argentina URL: http://evopoint.io ¡Buscamos talento Microsoft Dynamics 365 para unirse a EvoPoint! Estamos ampliando nuestro equipo de Enterprise Platforms y queremos sumar profesionales con experiencia en: 🔹 Dynamics 365 Customer Engagement CE / CRM 🔹 Dynamics 365 Finance & Operations (F&O) Buscamos perfiles que combinen conocimiento de Dynamics 365 + entendimiento de procesos de negocio, capaces de participar en proyectos de consultoría e implementación desde el levantamiento de requerimientos hasta la configuración, integración, pruebas, despliegue y mejora continua de las soluciones. Para CRM / Customer Engagement, nos interesa experiencia en áreas como: Dynamics 365 Sales y Customer Service Power Platform, Power Apps, Power Automate y Dataverse Procesos de ventas, servicio y customer journey Configuración, automatizaciones, datos e integraciones Para Finance & Operations, buscamos experiencia en: Dynamics 365 Finance y Supply Chain Management Procesos financieros, operativos y de cadena de suministro Procure-to-pay, order-to-cash, record-to-report e inventarios Reporting, datos maestros, migraciones e integraciones Más que ejecutar configuraciones, buscamos personas con capacidad para entender el problema, proponer soluciones, trabajar con clientes y llevarlas a implementación. To apply: https://weworkremotely.com/remote-jobs/evopoint-solutions-dynamics-365-ce-crm-f-o

Headquarters: Egypt URL: http://prospexcrm.xyz ProspexCRM is seeking an experienced and dynamic Recruiter to join our team. This role focuses on hiring top talent for Engineering, IT, Operations, and other specialized positions. The ideal candidate will have a proven track record of identifying, attracting, and placing high-caliber professionals in technical and operational roles.Key Responsibilities• Manage end-to-end recruitment processes for Engineering, IT, Operations, and other specialized roles, including job posting, sourcing, interviewing, and onboarding.• Develop and maintain a robust pipeline of qualified candidates using various sourcing methods, including social media, job boards, and networking events.• Collaborate with hiring managers to understand position requirements, team dynamics, and organizational needs.• Conduct thorough screening and evaluation of candidates to assess technical and cultural fit.• Utilize data-driven recruitment strategies to track metrics and improve hiring efficiency.• Build strong relationships with candidates, ensuring a positive candidate experience throughout the hiring process.• Stay updated on industry trends and best practices to effectively attract top talent in competitive markets.• Partner with internal teams to create and implement strategies to promote employer branding and improve recruitment processes.Qualifications• Bachelor’s degree in Human Resources, Business Administration, or a related field.• Minimum of 3-5 years of recruitment experience, with a focus on Engineering, IT, Operations, or similar fields.• Strong understanding of technical roles and industry-specific hiring practices.• Proficiency with Applicant Tracking Systems (ATS) and recruitment tools.• Excellent communication, interpersonal, and organizational skills.• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.• Demonstrated ability to build and maintain strong relationships with candidates and internal stakeholders. To apply: https://weworkremotely.com/remote-jobs/prospex-crm-technical-recruiter

Headquarters: Hungary - Budapest URL: http://veeva.com Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.The Role Are you looking for a place where your work makes an impact? We are seeking a talented Cloud CRM Consultant to join our amazing, fast-paced team of experts in Hungary.   As a Cloud CRM Lead Consultant in our Commercial Managed Services team, you will drive customer engagements and lead project delivery for live Veeva commercial solutions (primarily Vault CRM). You will serve as the strategic bridge between business stakeholders and technical teams, leading delivery teams, managing executive client relationships, and ensuring technical solutions are scalable, secure, and aligned with industry best practices.   This is a remote, full-time role based in Hungary (must be legally authorized to work in Europe).What You'll Do Team & Project Leadership: Lead project delivery teams, guide junior/senior consultants, and oversee the successful execution of configuration changes, feature activations, and system enhancements Strategic Client Communication: Serve as the primary trusted advisor for customer stakeholders, managing expectations, leading workshops, and presenting strategic recommendations Architecture & Solutioning: Translate complex business requirements into scalable technical designs on the Vault CRM platform Best Practice Advocacy: Proactively guide clients toward Veeva and Life Sciences industry best practices while ensuring seamless integration and high client satisfaction Requirements 8+ years of experience configuring, supporting, or implementing enterprise CRM solutions (e.g., Veeva, Salesforce, MS Dynamics) Proven leadership experience managing project teams and taking ownership of end-to-end client deliverables Exceptional client communication and stakeholder management skills, with the ability to navigate complex business conversations Strong organizational skills and the ability to work independently in a remote environment Fluency in English (written and verbal) Nice to Have Direct experience with Veeva Commercial applications or Salesforce.com Experience in the Life Sciences / Pharmaceutical industry Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical case exercise A final conversation with our group's Senior Leader. Once all interviews are complete, the manager will be in touch with a final decision. Perks & Benefits Private medical insurance Life assurance Cafeteria policy Veeva 1% giving Wellness reimbursement Compensation Total compensation: 18,000,000 - 33,000,000 HUF The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus. #RemoteHungary #LI-MidSeniorVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.   If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. To apply: https://weworkremotely.com/remote-jobs/veeva-systems-it-lead-consultant-service-delivery-lead-cloud-crm-remote

Headquarters: Tualatin, OR URL: https://www.netvendor.com/ About the JobWe're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones. Responsibilities Leadership & Team Development Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution Drive engagement and retention through succession planning, career pathing, and recognition — reducing turnover in a high-volume processing environment Set the culture for the department — collaborative, accountable, and customer-focused. Partner with HR on employee relations and performance management escalations Operational Strategy & Efficiency Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy Performance, Metrics & Reporting Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand Process & Compliance Own the department's SOP library and control environment, ensuring adherence to company policy and client compliance standards Keep documentation and process controls audit-ready for internal and client reviews Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions Additional responsibilities as assigned Qualifications What You Bring Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it A track record of measurably improving efficiency, quality, or retention in a high-volume operation Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level Insurance, compliance, or credentialing domain knowledge is a plus Strong written and verbal communication, including presenting performance and recommendations to senior leadership Requirements Bachelor's degree or equivalent professional experience 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders NetVendor Benefits Package Medical, dental, and vision insurance HSA, FSA, and DCFSA Long- and short-term disability insurance Company-paid standard life insurance Generous paid time off policy Paid holidays: 7 per year + 1 floating holiday Maternity Leave 401(k) with company match Employee Assistance Program To apply: https://weworkremotely.com/remote-jobs/netvendor-document-processor-manager

Headquarters: Brazil URL: http://lawnstarter.com About LawnStarter LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $150M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more. About Engineering at LawnStarter Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar. The Role We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals. This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading. What makes this role different: - You'll own both delivery AND people outcomes - neither can be delegated - Distributed team across time zones, so async leadership and written communication matter as much as meetings - We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck - AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along What You'll Own - People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there. - Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning. - Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed. - Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled. - Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers. - AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it. Problems to Solve Building people leadership depth as the team scales LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out. Managing distributed teams without losing culture or accountability Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here. Turning delivery consistency into a competitive advantage We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share. Orchestrating cross-functional delivery from roadmap to release An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer. Turning AI adoption into throughput without sacrificing craftsmanship We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt. What Success Looks Like (Year 1) - Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory - Your team ships its committed scope on cadence within 90 days - Zero surprise departures - you know your retention risks and are actively working them - Underperformance is addressed directly and documented, not deferred - The Head of Engineering trusts your team's commitments because you've proven they're reliable - Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster Requirements Who You Are Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native. A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built. Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management. Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution. Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes. Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years. A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable. This Role Is NOT - A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation. - A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes. - A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems. - A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor. - An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced. Benefits - Rate: $120,000-$140,000 USD annually (contractor), depending on experience - Location: Fully remote - this role is built for remote-first leaders - Flexibility: Structured work hours with reasonable flexibility for life LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment. To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-7

Headquarters: United States URL: https://townweb.com Senior Support Engineer Town Web · HeyGov · ClerkMinutes. Remote, Central US hours. $85,000 to $105,000 a year. Open to candidates in the United States, Canada, the United Kingdom, and Ireland. About us We make municipal software built for clerks: websites residents can use, forms and payments that replace stacks of paper, and meeting minutes drafted after every meeting. More than 1,300 local governments rely on us, from counties and cities to villages and towns. We have local government clients in almost every state in the U.S. Our clients are municipal clerks and the government teams around them. They keep city hall running and rarely get thanked for it. Your job is to make working with us the easy part of their week. The role This is the senior seat on our Client Success team. We are hiring you to raise the standard of our support: fix what is broken, write down how it should work, and show what great looks like. Our AI agent now answers repeatable, well-documented questions. What is left is the work that only a person can do: own a client's problem from the first message to the confirmed fix, build a relationship a clerk trusts, and turn what you learn into better documentation and a better product. This is not a ticket-closing job. Think of a great 5-star hotel that puts slippers by the bed before you ask. We want a clerk to finish a conversation with you and tell the clerk in the next town about the great experience they had. If that takes three calls, take three calls. It is also a technical job. You will work with our developers every day. When something breaks, you work out where it lives before anyone else has to. Is the problem on the events calendar on the client's homepage, or in the calendar widget embedded on a department page? Is the wrong speaker name only in the transcript, or is it also in the finished minutes? You reproduce it, write it up so a developer can act without a follow-up question, stay on it until it ships, and tell the client yourself. You need both halves. A brilliant troubleshooter who is short with a clerk will not work here. Neither will a lovely person who forwards every problem to a developer. Your first 90 days Learn all of our products well enough to teach them Take over every open escalation and close or schedule each one Rebuild the path from support to our developers so nothing leaves the queue untracked Find the ten questions clerks ask most and fix each at the source: an article, a Fin answer, or a product change What you will do Raise the standard Design how issues move from support to developers, and keep that path working Set the bar for replies, calls, and write-ups, and coach teammates by example Turn what you fix into playbooks the team and Fin can follow Delight clients Make every interaction feel personal, warm, and unhurried, especially for less technical users who would rather talk to a person than read a help article Step in when the AI agent or the documentation is not enough, and make sure the client feels heard and helped, not processed Treat client sentiment as the real measure of success, not ticket speed Look for small moments to go above and beyond, and share what works so it becomes how the whole team operates Own the problem from start to finish Be the named person on an account when things go wrong: one owner, one plan, regular updates, until the client says it is fixed Step in early when an account shows strain (repeat tickets, a rough launch, a frustrated message) and run the recovery. Get on a call, write down what is open, set dates, follow through Make sure nothing sits untracked once it leaves the support queue Diagnose, then escalate Work out which product and which layer an issue lives in before you hand it to a developer Reproduce it, capture the steps with screenshots or a recording, and file it in Linear with everything a developer needs Check on your open Linear issues, chase what is stuck, and confirm the fix with the client Use Claude, connected to our code repository, to trace where a behavior comes from. For small, well-understood fixes, draft the change for a developer to review Knowledge base and AI support Inherit and maintain the help center for all of our products. It is what our AI agent (Fin, in Intercom) answers from Write and improve articles from real, recurring questions, on a weekly rhythm measured against live ticket volume Write troubleshooting guides that separate look-alike problems, so the next person, or Fin, can tell them apart Tune Fin: review where it failed, fix the article, and teach it to ask a clarifying question when a request could mean two things Record short training videos so clients can learn at their own pace Support and onboarding Handle the conversations Fin cannot resolve across Town Web (websites), HeyGov (forms, payments, reservations, campaigns), and ClerkMinutes (agendas, transcripts, minutes) Help new clients through onboarding with the projects team so they reach value quickly Talk with clerks by phone and video every week. Get on a call whenever a situation needs a human voice Account care Build real relationships with your assigned accounts Understand what each client is trying to accomplish, what they use, what they do not know we offer, and where they will need help before they ask Run proactive, recurring check-ins instead of waiting for tickets. For example, reach out a few weeks after go-live to review how their forms are performing Use product usage data to spot clients who are not getting full value yet Meet clients in person. Join us at clerk conferences and marketing events a few times a year. We cover all travel & lodging expenses Spot opportunity Tell clients about services they do not use yet (digital forms, payments, .gov domains, accessibility, training) without it feeling like a pitch Flag possible expansion and renewal opportunities to the sales team Training Get clients to real proficiency with the product, not just past their immediate question Work with Product Managers to co-host webinars about new features and training Tools you will use: Intercom and Fin, Linear, Claude, our help center, screen recording, Zoom phone. How we work Delight over deflection. The goal is happy, successful clients, not fewer conversations Ownership over routing. A hard case is yours until it is resolved Diagnose before you escalate. A developer should never have to ask what the client actually saw Documentation is the foundation everything else runs on, not an afterthought Teaching over ticket-closing. Proficiency, not just an answer Who you are You like people, and it shows. Clerks are often not technical, sometimes stressed, and now and then upset. You pick up the phone gladly and leave them calmer than you found them Hospitable by nature. A background in hospitality or another service-first field is a plus You have done support somewhere known for it. The standard we have in mind is Basecamp: competent, calm, and trusted to make the call Technically deep. You read the error, open the browser console and the network tab, check a DNS record, find your way around WordPress, and follow the trail into the code with Claude's help At home with developers. You know what a good bug report contains and you have filed plenty High autonomy. You decide, act, and report. You do not wait to be told A clear, warm, precise writer, with clients and across teams A natural teacher, patient with less technical users Able to see the whole account, not just the ticket in front of you Who you might be Someone who worked the Genius Bar at an Apple Store and misses solving problems for a person, not a queue Someone who learned support at a company known for it, such as Basecamp, Automattic, or Help Scout A hotel or hospitality professional who moved into software and kept the instincts A former municipal or deputy clerk who was always the one who figured out the software. You already know our clients' world Or maybe none of these! If the rest of this page sounds like you, we certainly want to hear from you This is not the job for you if You would rather work a queue than talk to people You find non-technical users frustrating You want to hand a problem to a developer and move on You need someone to tell you what to do next Work style Independent and ownership-driven. You do not need heavy oversight to perform Comfortable wearing several hats across products and brands Comfortable in a lean, documentation-first team Proactive rather than reactive with accounts What success looks like Clients describe working with us as a great experience No client has to ask who is handling their problem. They already know it is you Issues you file get fixed without a developer asking for more detail Tickets stop recurring, not just get answered Help center articles created or improved every week, and Fin resolving more each month Repeat questions turned into product fixes or automation Expansion and renewals tied to the accounts you touch Account relationships that are trusted, not just responsive The rest of the team gets better because you are on it Requirements Experience Five or more years in technical support or support engineering at a software company, working directly with engineers An issue tracker used daily: Linear preferred, Jira or similar is fine Intercom or similar support tooling, including work with an AI support agent A knowledge base you wrote that other people relied on AI tools such as Claude already part of your daily work Nice to have: government or municipal software, WordPress-based websites, hospitality or other service-first work Able to travel within the US a few times a year. Not required, but very helpful to understand our customers better. How to apply Apply through Workable. You will answer two short questions in writing and record a two-minute Loom video teaching us one thing Complete the Culture Index survey. You can do it right after you apply. We only review candidates who have completed it Interview with our Head of Client Success Paid take-home exercise built from real client situations Conversation with our CTO and founder, including a short role-play call with a clerk who needs help Offer letter, if selected Benefits Salary of $85,000 to $105,000 a year, depending on experience 20 paid vacation days, plus public holidays for your country of residence Fully remote, working Central US hours Internet stipend Gym membership or wellness stipend We do not offer a health plan or a 401(k) today. The salary range reflects that. To apply: https://weworkremotely.com/remote-jobs/town-web-senior-support-engineer

Headquarters: US - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.   About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing. You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine. Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts. This is an action-oriented leadership role for an operational "athlete'' - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting. Your Impact: Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture. Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams. Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization. Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity. Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows. Your Qualifications: 8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS. Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones. Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes. Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer. Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership). Standout Qualities: Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail. Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management's Command of the Message, MEDDPICC, or Challenger). Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy. Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution. Benefits & Perks: Flexible Time Off (FTO) Company 401(k) Match Parental Leave: 18 Weeks Maternity / 4 Week Paternity  2 Volunteer Days Health (medical, dental & vision) Insurance (EEs + Dependents) Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped) Working from Home Allowance ($40 / Monthly) $500 Working from Home home office set-up Stipend Your recruitment buddy will be Aziza Talhi, Senior Recruiter.  #LI-AT1The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.Total compensation pay range$180,000—$205,000 USDWho Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.   Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.   While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona    Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.   Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!   Approachable: We're friendly, easy to get along with, considerate, and helpful.  Our culture and Values  Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.  Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.   Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.  To apply: https://weworkremotely.com/remote-jobs/wrike-director-global-gtm-strategy-operations

Headquarters: Estonia - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.   About the Role: You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Salesforce, Marketo, Salesloft, and a growing web of integrated SaaS tools run large parts of Wrike's business. As that footprint grows, we're hiring a dedicated analyst to bring stronger visibility, governance, and risk understanding to this business systems estate — partnering closely with the teams who own and use these tools. Your Impact: Own security for Wrike's business systems SaaS tools such as Salesforce, Marketo, Salesloft, and the integrations that connect them, covering permissions, sharing rules, connected apps, OAuth scopes, and integrations. Build and maintain clear visibility into what data lives in these systems, why it's there, and how it flows between integrated tools. Partner with RevOps, Marketing, Legal and others to embed security into how these platforms are configured, extended, and connected to third-party services. Translate security and business-continuity issues into clear, actionable terms for non-technical stakeholders. Ensure business systems handling personal data hold up against privacy frameworks including GDPR and CCPA, in close collaboration with Legal and Compliance. Chase data-flow and permission questions to ground truth which means following through until the answer and its implications are genuinely clear. Your Qualifications: Your primary expertise is in Salesforce administration and business systems security. Everything else listed here is context you'll operate in. Depth in the primary domain matters more than breadth across all of them. Salesforce administration experience with a strong security lens. This means permissions, sharing rules, connected apps, and integration patterns. Solid understanding of how business systems interconnect and why that matters for data exposure and business continuity. Able to communicate issues precisely to both technical and non-technical audiences. Working knowledge of privacy frameworks such as GDPR and CCPA at minimum. You don't need to tick every box! We're looking for depth in business systems security and the drive to grow across the rest. Standout Qualities: Certified Salesforce Administrator credential. Security+, ISC2 CC, or an equivalent security certification. Experience auditing or governing SaaS-to-SaaS integrations Exposure to data security posture management (DSPM) or data classification in SaaS environments. You use AI as a force multiplier — to move faster, think wider, and go deeper — but your security instincts and judgement are your own. You don't outsource thinking to a tool. Demonstrated tenacity in chasing complex data flows and access permissions across multi-tool integrations to a definitive answer. Team Dynamics: You will be joining Wrike's 15-member global Security team led by Maksim Pekuryn, Director of Security. You will report directly to Swen Groeneveld, Head of Security Operations, whose 8-person sub-team includes Security Engineers, Application Security, and SOC specialists. You'll also work closely with cross-functional partners in RevOps, Marketing, and Legal. Our Work Style: Tech stack: Salesforce, Marketo, Salesloft, OAuth integrations, connected apps, and related business SaaS tooling. Collaborative environment working closely with RevOps, Legal, and Marketing teams. Hybrid mode. Benefits & Perks: 28 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity  2 Volunteer Days Health Insurance (Employees + Dependents) Life Insurance Plan Utility Allowance (30 EUR/month, subject to taxation) Fitness Plan (800 EUR/year) Full-remote & On-demand access to Co-working space What's Next? Recruiter Screen (30 mins) Department Interview / Technical Discussion (60 mins) Cultural Interview with Hiring Manager, CISO, and HRBP Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter. #LI-AC1   Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.   Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.   While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona    Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.   Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!   Approachable: We're friendly, easy to get along with, considerate, and helpful.  Our culture and Values  Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.  Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.   Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.  To apply: https://weworkremotely.com/remote-jobs/wrike-business-systems-security-analyst

Headquarters: Remote, Denmark Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLE As a senior Account Executive, you'll be a key player in expanding our market presence and driving new business growth within the Enterprise sector in Denmark and Iceland. You will lead the full sales cycle, from prospecting to close, and be the primary point of contact for our most strategic accounts across financial services, local government and healthcare. This role is a unique opportunity to directly impact our business by building strong relationships with both customers and partners and championing our innovative solutions to solve complex business challenges. WHAT YOU'LL DO Lead the full sales cycle for our enterprise solutions, directing pursuit teams and executing strategic account plans to secure new customer acquisition and expand existing relationships. Drive revenue growth by actively prospecting, building a robust pipeline, and consistently exceeding your sales quotas. Develop and maintain strong relationships with key customers, ensuring high satisfaction and positioning Pure Storage as a trusted advisor and long-term partner. Collaborate closely with our channel partners to leverage their networks and expertise, positioning our solutions effectively within the market and maximizing sales opportunities. WHAT YOU BRING Proven sales experience in a direct and indirect sales environment with enterprise accounts, with a track record of exceeding quotas across financial services, local government and healthcare sectors. Expertise in prospecting, account planning, and relationship building with key stakeholders at all levels of an organisation. Experience working with channel partners and a strong understanding of how to leverage these relationships to drive sales and market penetration. A deep understanding of the storage industry, cloud computing, and modern data center architecture. Fluency in Danish & English. #LI-REMOTEWHAT YOU CAN EXPECT FROM US: Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple. To apply: https://weworkremotely.com/remote-jobs/everpure-account-executive-enterprise-denmark